safs
Posts: 193
Joined: Thu Dec 15, 2005 7:35 pm

Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 1:09 pm

Jet Star to Hawaii – JQ 1 and JQ2



Having heard about Jet Star’s release of cheap fares from MEL to HNL, my friend and I decided to take it up and spend New Years in Hawaii. Jet Star was offering $249 one way + tax. When booking, we opted for the ‘Feed Me’ option which included 2 meals one way for $25. We purchased the ‘Comfort Me’ pack which included the blanket, blow up neck cushion etc. and we bought the ‘Entertain Me’ unit to watch movies and TV during the flight.

Since being from BNE, we had to book domestic flights to meet the JQ flight in MEL. Since I have relatives in HBA, I decided to spend a few days there after HNL and before my return to BNE.

Our flight details are below:

29th December
BNE MEL QF
MEL HNL JQ 1

30th December
HNL LIH HA
LIH HNL HA

3rd January
HNL KOA AQ
KOA HNL HA

5th January
HNL MEL JQ 2

6th January
MEL HBA JQ

10th January
HBA MEL JQ
MEL SYD QF Business
SYD BNE QF Business

The 29th December came around and we made our way to BNE domestic to catch our flight to MEL. Unfortunately, we only had the option of morning flights using our frequent flyer points so our flight departed at 6:50am to catch our JQ flight which left at 5:15pm.

After the agent booked us through from BNE to MEL and then on JQ to HNL. I was happy to see that I was given the Sequence Number 1 for the inaugural JQ flight! I was the first passenger to check into the flight!



The QF flight to MEL was uneventful. After arrival we met a friend of mine. At around 1:00pm, we decided to make our way through customs to check out the shops and eateries.

After clearing secondary screening (looking for any liquids and gels), we made our way into the waiting lounge. Looking at the aircraft, the registration was VH-EBB, the jet waiting to take us to HNL for new years!


Boarding time came and we were herded down the escalators to the check in area where people were slowly going through. Approximately 20 passengers boarded the plane and a further 20 had had their boarding passes scanned but had to wait to the side as the captain radioed through to the customer service agents to stop boarding.

I heard this as I was next to have my boarding pass scanned and the customer service agent had already ripped off the stub. About 15 minutes later, we were asked to move back up to the first waiting area as it had seats for passengers to use. Most people, including myself sat and waited as we presumed we’d be flying soon.

After a 45 minute wait down below, after a further radio through from the aircraft, all passengers were told to make their way upstairs to collect $16.00 of meal vouchers to be used in the terminal. After lining up to collect these, a further line up was had at the small amount of food eateries in the terminal. So far, this holiday was all about waiting in lines.

After purchasing food and drinks, we made our way back to the boarding gate. Jet Star agents were working frantically at their computers and on radio with one another. At around 8:30pm – 9:00pm, we were finally told that the aircraft had to be towed back to the hangar due to engineering problems and that we had to make our way down to baggage collection for further information.

After the walk to baggage collection, we waited for another 15 minutes until the Jet Star agents finally came along. They then told us to collect our baggage (from a different baggage carousel) and then make our way to a service desk to arrange accommodation. We were subsequently told that even though the aircraft would be ready by 1am the following morning, due to crew hours, the earliest we could depart would be 7:00am.

Yet again there was another line up with people all over the place. Star Class passengers were told to go to the front of the line. At around 10:30pm, we had our accommodation, collected our bags and walked 5 minutes to the Holiday Inn across the road from MEL airport.

Wake up call rang at 3:30am the following morning to give us time to get prepared and over to the airport for our flight. Upon arriving at the airport, there would have been around 50 passengers before us. Thankfully, I was still issued with Sequence Number 1 on my boarding pass. Boarding was through gate D11 which the agent wrote on my boarding pass.

Yesterday, all passengers who check in at MEL were given a Jet Star pack which included a towel, World Music CD and a Hawaiian lei. Because we check in at BNE, we missed out. The agent took our details to send us one (which we are still waiting for).

We finally boarded the aircraft on time and were all waiting to go for a 7am departure. We were given a small bottle of Brut champagne and children were given a Jet Star pilot toy. We made our way to seats 52 J and K. Economy class configuration was set at 2 x 4 x 2, all in grey leather seats.


Jet Star leg room. (I am 6 foot)



Star Class seat



At around 7:45am, we finally departed as we had to wait for final clearance from the USA. Every passenger had to provide their passport details and address and phone number of the accommodation you will be staying at on the first night in the USA.

Flight attendants did their safety procedures manually which could also be seen on the TV screens. If you are familiar with QF’s safety procedures, the same lady does both. “Ladies and gentlemen, today you are flying on a Jet Star Airbus 330 aircraft”.

Shortly after take off, the flight attendants came through the cabin handing out the comfort packs to those who had ordered them. Comfort packs included a blanket, inflatable head rest pillow, eye mask, tooth brush and tooth paste, socks and ear plugs.



http://i97.photobucket.com/albums/l205/safspics/Jet%20Star%20to%20HNL/JQ12.jpg

Shortly after that, the VOD units came out. The units have a batter life of approximately 6 hours so on our 10 hour flight, this did not sound too good. Thankfully, on the MEL to HNL run, the unit lasted the entire duration.

The VOD units were simple to operate. There’s not a big selection of movies (approx 8) and about 6 TV shows. You could also watch music videos and listen to music. If you were young at heart, cartoons where also available to watch. The same ear phones used for main cabin viewing (set movie and some TV programs) are used for the VOD units.

http://i97.photobucket.com/albums/l205/safspics/Jet%20Star%20to%20HNL/JQ15.jpg

After everyone had received their comfort pack and VOD units, out came the food. Because of the flight delays, everyone was given a complimentary meal. Those passengers who had pre-purchased their food (which was me) can write to Jet Star’s head office for a refund. We had a choice of two meals. I opted for beef and noodles which came with a small salad, bread roll, mini chocolate and a beverage. The beef and noodles was average. Not much taste at all. The meals also came with a small refresher towel which was great!



Second meal came a few hours before landing in HNL. Today we were offered a meat pie or a vegetable frittata. I opted for the meat pie which came with salsa (why???) and a mini Weiss ice cream bar. A beverage was also offered.



In between the meal services, passengers had the option of purchasing snacks during the ‘snack service’. This included noodles, crisps, chocolates and a range of beverages.

Picture during flight



The flight landed a little after schedule. We departed from the plane and waited, yet again for the Wiki Wiki bus to take us to the main terminal. Bags were collected; we caught our transfer bus to the hotel and slept!

5th January 2007
JQ2 HNL MEL

The morning of the 5th came around, very fast mind you and we caught the airport transfer to the airport. Check in wasn’t open when we arrived so we had to wait for 15 minutes. Our time finally came to check in and we asked the JQ agent if we could check in all the way to HBA as we were flying JQ once we landed on MEL there. She said she had no idea how to as it was a new service. I presumed we couldn’t anyway as it’s JQ after all.


Boarding was harmless and we were only 20 minutes behind schedule this time which was a miracle! We taxied a long way to the runway and were followed by a couple of Air Force jets who took off shortly after us.



View after take off of Waikiki



The flight was uneventful. It seems we had majority of BKK based crew. Is this standard practice for JQ?

Meals were provided and comfort packs handed out again. Snack service was open again for further food and beverage purchases.

Breakfast – Ham and egg roll with fruit and yoghurt

http://i97.photobucket.com/albums/l205/safspics/Jet%20Star%20to%20HNL/JQ13.jpg


Lunch/dinner – Beef and pasta with salad, bread roll, mini Twix bar and a beverage.

http://i97.photobucket.com/albums/l205/safspics/Jet%20Star%20to%20HNL/JQ14.jpg

Overall, the flights were average. Service was okay and the food was edible. Apart from the fuel leak on the first day of our trip the rest of the holiday was great. Would I fly with Jet Star International again? I guess once they iron out the problems then probably. Give it a few months and I hope they turn into a smoothly run airline.

After looking at the Jet Star website for any news about this flight, all I found was the original document stating that we took off on time and that everything was rosy!

http://www.jetstar.com/pdf/news/20061229.pdf

Thanks for finding the time to read the report.

Safs
 
pilotdude09
Posts: 1335
Joined: Mon May 02, 2005 12:35 am

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 2:57 pm

Excellent report. Love the picture of the wing with the sunset, the A330 wing is just elegant and thats coming from a Boeing boy  Wink

Jetstar is certainly a different airline to the others operating the route, will be interesting to see how they fair.

Cheers
Qantas, Still calling Australia Home.........
 
User avatar
jetmech
Posts: 2316
Joined: Wed Mar 29, 2006 2:14 am

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 6:22 pm

Quoting Safs (Thread starter):

Very nice trip report Safs! It was very interesting to read a report about an airline based in Australia. I believe that BKK based cabin crew is one of the cost saving measures used by J*.

Regards, JetMech
JetMech split the back of his pants. He can feel the wind in his hair :shock: .
 
Door5Right
Posts: 691
Joined: Mon Dec 19, 2005 9:29 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 6:35 pm

MOst interesting to read about this Jetstar long haul venture.
My soul is in the sky...
 
debonair
Posts: 2712
Joined: Sat Jan 03, 2004 10:50 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 6:37 pm

Hi, great report... I have some Q left- if you don't mind!

Quoting Safs (Thread starter):
Economy class configuration was set at 2 x 4 x 2, all in grey leather seats.

Was the cabin reconfiguered for the Jet* task? or the same standard as QF?

Quoting Safs (Thread starter):
we opted for the ‘Feed Me’ option which included 2 meals one way for $25. We purchased the ‘Comfort Me’ pack which included the blanket, blow up neck cushion etc. and we bought the ‘Entertain Me’ unit to watch movies and TV during the flight.

What happened to passengers without those features? No entertainment on the main cabin screens? No food & beverages? And how the hell did the crew managed this service? How did they know, that someone ordered Comfort Me, and Feed Me, but not Entertain Me?
 
safs
Posts: 193
Joined: Thu Dec 15, 2005 7:35 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 7:15 pm

Thanks for the comments. To answer your questions...

Quoting Debonair (Reply 4):
Was the cabin reconfiguered for the Jet* task? or the same standard as QF?

Yes it was altered. QF had their standard blue cloth lined seats whereas JQ have the grey and orange.

Quoting Debonair (Reply 4):
What happened to passengers without those features? No entertainment on the main cabin screens? No food & beverages? And how the hell did the crew managed this service? How did they know, that someone ordered Comfort Me, and Feed Me, but not Entertain Me?

The flight attendants had a print out of each passenger's requirements. They also asked to show your boarding pass which indicates what you have purchased. For example, if you look on my boarding pass above, you will see (SPML, IFCP) which indicates what I had ordered.

It was a long process as the flight attendants checked their lists as they made their way through the cabin.

Also, for the VOD units, each passenger was required to hand over identification which was handed back once the VOD units were returned.

Thanks for reading the report!
 
QFA380
Posts: 2013
Joined: Fri Jul 22, 2005 4:38 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 7:56 pm

Excellent report and awesome pics.

Quoting Pilotdude09 (Reply 1):
the A330 wing is just elegant and thats coming from a Boeing boy Wink

Must agree with you there, coming from another B... Forget the username.

Just a question, how many FA's did they put on this flight?
 
ba319-131
Posts: 8153
Joined: Sat Jan 13, 2001 1:27 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Thu Jan 11, 2007 8:02 pm

Thanks, interesting report.

Shame about the delays, but it could happen to anyone and any airline.

The food looks ok, even more so when you look at the overall cost.

Fingers crossed they do ok, those 330's look great in Jet Star's c/s.

Rgds

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Fri Jan 12, 2007 1:43 am

Wow! Being passenger no. 1 in an inaugural flight with flight number JQ 1, boarding from gate D1 (originally), you really are a champion!  goldmedal 

Quoting Safs (Reply 5):
Also, for the VOD units, each passenger was required to hand over identification which was handed back once the VOD units were returned.

You mean they held our passport throughout the journey as a collateral of the VOD unit? Is there a case of this VOD unit being stolen by passengers before?

If you can rank the inflight service of Australian carriers, where would JQ be? Which Australian carrier has the best inflight service, in your opinion?

Nice report. I am looking forward to write a trip report on an inaugural flight myself.  wave 
 
panam330
Posts: 1967
Joined: Sun Mar 14, 2004 11:58 am

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Sat Jan 13, 2007 4:13 am

Now, I may have missed this reading your report (which was quite good, as well as interesting), but does this JQ service to Hawaii replace the QF service from SYD? Does QF plan on stopping their SYD-HNL route or handing it off to JQ?
 
777fan
Posts: 2256
Joined: Wed Jan 04, 2006 12:09 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Sun Jan 14, 2007 2:04 am

Nice report: several of us had been looking forward to it for some time and presumably weren't disappointed (I wasn't!).

Quoting BA319-131 (Reply 7):
The food looks ok, even more so when you look at the overall cost.

You should have seen the "food" on my AC flight from SYD to HNL - it made what you had look like a Michelin 2-star set up!

Quoting PanAm330 (Reply 9):
does this JQ service to Hawaii replace the QF service from SYD?

No, it appears to supplement it. QF downgraded their SYD-HNL flight from a 747 to a 763 once JQ started up. On that note, does anyone have any experience on QF's 763s? I'd much rather be on a 747 over that much water and have heard that they were fairly comfortable. I'm not a big fan of a 763 as a long-haul (6+ hours) aircraft.


777fan
DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
 
ZKSUJ
Posts: 6812
Joined: Tue May 18, 2004 5:15 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Sun Jan 14, 2007 2:20 pm

Nice reporty, a pity about the delays but as mentioned above I'm sure they can happen to any one at any airline.

I thought the food would be better though...
 
FlyFromMEL
Posts: 34
Joined: Fri Nov 11, 2005 8:51 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Sun Jan 14, 2007 3:08 pm

Quoting Safs (Thread starter):
After looking at the Jet Star website for any news about this flight, all I found was the original document stating that we took off on time and that everything was rosy!

http://www.jetstar.com/pdf/news/2006...9.pdf


Interesting, that.

This flight did, however, make the Melbourne 6pm news, mainly due to the fact that it was delayed. The story was in the papers the next day as well.

Jetstar is fine for me for flying hour long domestic legs, but I would think twice about going International with them - and I'd be quite prepared to pay a bit more to go on QF or NZ. If I did go Jetstar, I'd seriously look at star class.
 
safs
Posts: 193
Joined: Thu Dec 15, 2005 7:35 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Sun Jan 14, 2007 4:23 pm

Quoting QFA380 (Reply 6):
Just a question, how many FA's did they put on this flight?

From what I saw on the flight, I would say 10-12 flight attendants. There were 4 in the back economy section, 4 in the front economy section and I would say atleast 2 in star class.

Quoting PanAm330 (Reply 9):
Now, I may have missed this reading your report (which was quite good, as well as interesting), but does this JQ service to Hawaii replace the QF service from SYD? Does QF plan on stopping their SYD-HNL route or handing it off to JQ?



Quoting 777fan (Reply 10):
No, it appears to supplement it. QF downgraded their SYD-HNL flight from a 747 to a 763 once JQ started up. On that note, does anyone have any experience on QF's 763s? I'd much rather be on a 747 over that much water and have heard that they were fairly comfortable. I'm not a big fan of a 763 as a long-haul (6+ hours) aircraft.

Thanks 777Fan for already answering this question!

Quoting FlyFromMEL (Reply 12):
Interesting, that.

This flight did, however, make the Melbourne 6pm news, mainly due to the fact that it was delayed. The story was in the papers the next day as well.

Jetstar is fine for me for flying hour long domestic legs, but I would think twice about going International with them - and I'd be quite prepared to pay a bit more to go on QF or NZ. If I did go Jetstar, I'd seriously look at star class.

One disgruntled passenger called the media from the airport and told them to meet the other passengers at the Holiday Inn. The man was being interviewed as we were checking in.

As for flying Jet Star again, I will seriously think twice about it. I would much prefer QF and would pay a little more to use QF.
 
safs
Posts: 193
Joined: Thu Dec 15, 2005 7:35 pm

RE: Jet Star Inaugural Flight MEL - HNL Delayed (pics)

Wed Jan 17, 2007 2:24 pm

I finally received the package today which all passengers received at check in as a little present. Since we check in at BNE, we missed out.

The carry bag included a JQ towel, hat, Hawaiian lei, a mini book about Hawaii, cleaning wipes and a CD with songs from around the world.

Also forgot to mention in my original trip report that the aircraft we flew back on was VH-EBD. No fuel leak on this jet  Smile

Who is online

Users browsing this forum: Google Feedfetcher and 30 guests