AA's cabin service, has in my experience, always been very good. They are helpful polite, usually cheerful, and very efficient. I've always enjoyed their service in flight. What has pushed me away from AA
at times has been their service on the ground and their customer service. I've had one desk of AA
's at ORD
say they couldn't help me, sent me to another, who said they couldn't help me (my flight was canceled, due to weather, and i wanted to get confirmed onto another flight, and if that flight was the next day, i wanted if nothing else, one of the discount slips for whatever hotel they were contracted with), they told me to call the 1-800 number. They were even less helpful yet, and told me to talk to the people at ORD
's counter. No one stepped it up.
is a great airline to fly on if everything goes according to plan, and they are one of the best at making sure everything does, but if you need to deal with their ground service, it can be unimpressive.
I like AA
as an airline. While CO
remains my favorite for domestics, followed by UA
are both very nice to fly on.
I think there is this paradigm in thought that US airlines are all complete unmitigated crap, and its simply not true. I've heard more than a few people, for instance tell me their complete surprise and dissatisfaction with KL
flights within Europe, and these are people who are NW
World Perks Elite... the standard they judge by is NW
US Airlines aren't all Cathay Pacific levels of service, and they don't spend the big money on the most sophisticated and cutting edge J/C. Personally, I don't think I'll ever fly international C. I find Y efficiently survivable if the service is there and the seat is comfortable, and I find J meeting every need i could have, and anything more than that is simply not necessary, for me. A number of US airlines have very good J and competitive Y, so if AA
's first class isn't as good as Cathay or Singapore, go figure.