That´s very bad. I hope that Buenos Aires is making it up to you! I´m sure it is !
Something like that has happened to me while flying JFK
in First. I´ve made the GRU
flight with JL
and the flight was great, really impressive. I was not expecting much on the way back, since AA
is every now and then involved in some kind of trouble in its brazilian flights.
There is a major bank here in Brazil in which the owner doesn´t allow employees to fly with AA
on trips paid by the bank. A few years ago, this gentleman was flying back to Brazil for his father funeral. He uses a wheelchair, and was accompanied by one of his brothers, wife and nurse. They were in a flight bound to GRU
, from MIA
. A few moments before boarding, an AA
agent made a nice effort and changed them all to the flight bound to GIG
, their final destination. But when they tried to board the GIG
flight, another agent at the gate denied it. When they started to explain that they were transferred to this GIG
flight just minutes before and so, the agent reacted calling her manager by radio saying "... help me, I have a bunch of brazilians trying to attack me !...". The country manager of AA
in Brazil apologized publicly, sending a letter to the magazine that covered this incident.
Well, let´s get back to my flight. At the check-in counter, the agent didn´t look at my face even once. But everything was quick. At the Admirals Club, I´ve had a great welcome, the only part of the experience that lived up with the tradition of AA
. Entering the plane, nobody said anything. There were only two flight attendants for the first class cabin. I mean, there were more, but they were chatting at the galley and never did show up during the entire flight. The chief purser was at least professional. But in my opinion, being professional is not enough in first. The other flight attendant was brazilian and she coudn´t care less... The catering was almost a joke. I believe first class fare is very expensive even when you have a great experience. But paying top dollar to be almost forgotten by the crew is really annoying.
I used to fly a lot with AA
in the early 90´s to the US with my father. We rarely flew first. Most of times we were in biz class. The pitch of that 767 old biz seats were horrible, but the service was so good that AA
was my favourite carrier. I was a young boy at that time and I always made my dad buy me those little metal AA
planes that used to be sold onboard ! I didn´t fly with AA
for almost 10 yrs and I hope that my last experience with them was just a bad hair day for AA
My point is that everything is about service, about feeling welcomed and appreciated by the airline. I hope AA
still wants to stand up to that.
Cheers to all