SQ772
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SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 4:01 am

Flight: SQ325
Route: Frankfurt-Singapore
Reg: 9V-SWA
Dep FRA: 2225HR
Arr SIN: 1625 +1




Singapore Airline’s newest addition, the B777-300ER, has been the talk of town since it was introduced into its fleet late last year. Many have raved at the sheer spaciousness of its First and Business class cabins, and a number of trip reports have been written about these premium cabins.

With an entitlement to travel only on cattle class, and the fact that there has been no trip report on SQ’s new economy class product on the B77W, made me eager to find out how the new product on their 77W fleet would be like. This report is in fact the final leg of a recent business trip that brought me from Singapore-Frankfurt-Tripoli-Benghazi-Tripoli-Frankfurt-Singapore. I was elated to find out that the final leg of this trip would be on the new 77W! However, my travel agent had difficulty confirming me on SQ for the FRA-SIN sectors, which could mean that I would have to miss the opportunity to experience SQ’s new cabin product to settle for LH that I had been confirmed on instead.

Without any intention to put LH down, but really, there’s simply no comparison between SQ and LH’s Y class inflight product. The thought of flying LH for 12 hours without PTV or subservient Singapore Girls to ensure that everyone is well hydrated and fed and (short of giving me a foot massage) that we have a comfortable flight was daunting…

Alas, I was still unable to confirm my flights on SQ the day I was supposed to have my tickets issued. I risked losing my confirmed reservations on LH if I did not have the tickets issued by the end of the day. The clock was ticking, and I had to decide quickly if I was to go with SQ (with the final sector waitlisted) or to issue my tickets on LH… I decided to play the waiting game, and asked my travel agent to hold on first while I desperately made some calls to my friends at SQ to seek their help to DAPO (“do all possible” in SQ lingo).

I received a call from my agent an hour later to inform me that my booking on SQ325 out of Frankfurt had miraculously been confirmed!! I knew at that point that I would have to make a little trip to the Caviar House at Frankfurt Airport to get my ‘guardian angels’ some good ol’ caviar…

Fast-forward a week later, where I was back in Frankfurt after spending 4 days in Libya. It has been years since I last set foot on German soil and nothing much has changed. Frankfurt airport was anything people friendly. With major renovations on-going, parts of the airport were boarded up, and directional signs were deemed useless as many a times, they led passengers to boarded walls which were original exits leading to various satellites. It was confusing and it took significant effort for anyone to locate their connecting gates. I travel often enough to know, intuitively, where to go at any airport, but FRA, at this point in time just seemed to defy logic. There were transfer counters everywhere, but finding one that was opened was in itself extremely challenging. I must confess that I lost my way twice while at FRA. The first time was after my flight from SIN, when I spent almost an hour searching for a transfer counter to issue my boarding pass for my onward flight to Tripoli. The second time was after I arrived from Tripoli, and several backtracks later, I was told by an unsmiling LH ground staff that I in order to get my boarding pass on SQ325, I could either go to the gate 2 hours before the flight, or go to the land-side check in counters which would open 4 hours before the flight. Getting through immigration was yet another chore. As I had just arrived from Tripoli, I was subjected to further interrogation by a “not-so-friendly” immigration officer. Actually, he was downright rude and condescending!

Airport staff were on most occasions, nonchalant and rude – this was especially so at security check points where passengers were shouted at, and treated with ‘disdain’. Yes the word is ‘disdain’. One was made to feel that they either hated their job so much, or they really hated the passengers that they had to deal with.

In all, transiting through FRA was definitely not a pleasant experience, and I would avoid passing through this airport in future if I can help it.

To cut a long story short, I decided to get into Frankfurt for a look see and at the same time collect my boarding pass from the SQ check in counter.

Frankfurt Airport: Land of Lufthansa!












Having had enough to see, and having been told by friends that clearing security at FRA would be a nightmare, I proceeded back into the airport. They were right! Appearing before me were snaking queues of passengers waiting to clear security checks just before immigration. There were at least 200 passengers waiting to be processed! I was secretly glad that I heeded my friends’ advice. The security checks were definitely thorough. Belts, watches had to be removed, pockets emptied, laptops removed from the bags and shoes scanned. I understand the need for security checks in this day and age, but the abiding crowd and shouting security officers somehow reminded me of a scene from Schindler’s List!

It took me some 30 min before I was back in the main air-side shopping area. I managed to get the caviar that I promised my friends, as well as 2 BOSS belts – just to give myself a little treat for having gone through a difficult week in Libya

Satellite B – Where SQ325 was to depart from.



After some shopping, I decided to check out the Lufthansa Senator Lounge where I waited out the remaining hours before my flight. It was nowhere as elaborate as the Silver Kris Lounges or *A lounges that I have seen around the world. However, the German meats and dessert on offer were simply scrumptious!







I managed to get some work done while relaxing in the lounge before proceeding to gate B46. Boarding by rows had already commenced by the time I got there. The excitement grew as I proceeded down the aerobridge and made my way into SQ’s first 77W – 9VSWA, turned left past the gigantic Business Seats before reaching my seat - 46A. Great! A window seat with the middle seat blocked off (this was my lucky night as there were less than 10 empty seats in Y class)


View Large View Medium
Click here for bigger photo!

Photo © Jonathan Derden - Spot This!



Here are some pictures of the ultra cozy and spacious new Y class product…I’ll leave you for a moment to enjoy these exciting new features….

View from my seat...

The personal reading light located just under the PTV screen comes with 3 adjustable levels of brightness. Why didn’t anyone think of this earlier?


Here are the rest of the in-seat features…








A Qwerty keypad on the other side of the consol.

Spectacle and cup holder.




The office software provided by Sun Microsystems, and an instruction manual on how to use it.



New wall panel designs…


I’m not too sure what the seat pitch was, but it definitely felt wider than the 33 inch that I’m used to on their 772ER aircrafts. My guess is it’s 34 inch cos I was actually able to cross my legs quite comfortably when seated! I know some people have commented how awful the new carpets on 77W look, but I do think they look great…quite similar to those on AF.

Plush pillows with new and softer covers were placed on every seat. They definitely look much better than the pink ones on the rest of the SQ fleet. The fleece blanket was also nice and warm - and most important of all, one does not get hit by the static that seems to happen all the time with the wool ones on the other aircrafts.

The light but thick fleece blanket is on the left of the cabin floor AND no more large intrusive entertainment system boxes that eats into your leg space. These boxes now come in slim black boxes under the seat and are hardly noticeable.

Soft pillows


It started pouring heavily outside as soon as the powerful GE90 engines spooled up. I’m not sure if this is a characteristic of the GE engines, but the noise was almost deafening as the they spooled up; so much so that the inflight announcements became inaudible, and the cabin vibrated throughout. The noise and vibration lasted a good 2 minutes before they quietened down.


SQ325 thundered down the runway for a good 1 min or more before lifting up into the wet and dark skies. Heavy turbulence swayed the aircraft around for a substantial amount of time before the seat belt signs were finally switched off. English and German announcements were made for all passengers to remain seated while the cabin crew went about their duties. Speaking of German announcements, there were 2 cabin crew who spoke German on this evening’s flight, a leading steward and a flight stewardess. The stewardess made most of the German announcements on this flight, while the steward occasionally made the announcements asking passengers to get back to their seat whenever there was turbulence. Truth be told, the steward’s German announcement sounded rather authentic to me (I don’t speak German, but I’ve heard the announcements on Lufthansa earlier that day so I know how German should sound like). On the other hand, the stewardess’ German announcements were jarring. How should I put this nicely… For the Singaporean a.netters, perhaps you’ll understand what I am saying. Try imagining an Ah Lian speaking German. It sounded like a very strong Singaporean accent (not Singlish) but in German. Yes, the SQ Ah Lians have struck again… this time in German!!

The crew swung into action, distributing menus and amenity kits. Now, it seems that apart from the menus, everything on the 77W has been ‘upgraded’, from pillows and blankets right down to the amenity kits! Here’s the proof –

Menu: Similar to those on every other non-77W operated flight.


Givenchy Amenity kit: Available only on 77W operated flight.



New sockettes and toothbrush sets! An interesting point to note is that toothbrush sets are no longer provided in the lavatories on flights where amenity kits are provided – only shaving kits are available.


After takeoff beverages and peanuts were handed out by the crew on a tray. White wine, orange juice and beer were on offer. I resisted asking for anything that was not on the tray as I was too occupied checking out the surroundings.



The foldable table provided much more space and comfort. EK has had this for ages, and I’m surprised it took SQ so long to discover the benefits of this design. The rectangular indent on the right side of the tray can be slid open to reveal a mirror!

All one needed to do was to adjust the angle of the tray table to see himself in the mirror.


Dinner was served about an hour into the flight. New cutlery and servicewares exclusively on 77W operated flights! They look really classy compared to the standard ones!


As with all ultra-long haul flights on SQ, three mains were available tonight.

Appetiser: Smoked Salmon with leek salad – a thick slab of salmon at that!

Kang Gai – Siamese style chicken curry served with selected vegetables and steamed rice ( I don’t recall why I chose this, but it tasted great, albeit not as authentic as those you find in BKK or SIN)


Other mains on offer were:
# Beef fillet with rosemary sauce, assorted vegetables and sautéed potato with onion.
# Chinese style braised fish fillet in preserved black bean sauce, seasonable vegetables and steamed rice.

Cheese & crackers and roll and butter


Dessert: Ice Cream


Kaffee or Tee


For those who are interested, here’re some close-ups of the new wavy-edged serviceware.




Dinner service was slow, and it was almost 1am (Frankfurt time) by the time the dinner service and several coffee/tea refills ended and cleared. The mandatory trip to the lavatory before turning in for the night was made… No sanitary pad absorbency tests were made, so the subsequent pictures are alright for general viewing.

The new lavatories were decently furnished and equipped, sans the toothbrush sets which are already in your personal amenity kits.






Cabin lights were dimmed as I popped a sleeping pill and checked out some hotel deals from Business Traveller. The personal reading lights were unintrusive and provided sufficient lighting in the pitch dark cabin.


I knocked out completely as the sleeping pill kicked in, missing the mid-flight snacks that were handed out.
SNACK MENU:
Sandwiches – savory and vegetarian sandwich
Snacks – Roasted peanuts, Bread Stick Snack, Wafer Biscuit, Potato Chips, Assorted Sweet Biscuits and Fruit.


1.5 hrs into SIN, the cabin lights were illuminated and the “before touch down” meal service commenced. This was essentially breakfast, but it was 3pm in SIN so I opted for the noodles instead of scrambled eggs.


Fresh fruit plate

Wholesome beginnings: Braised egg noodles with minced beef in oriental sauce and vegetables – the meal came with a tiny tub of sweet chilli sauce (It wasn’t bad at all and the portions were substantial. The size of the main casserole was 1/3 larger than the one served during dinner service)

Butter/Fruit Preserve and yoghurt


Breakfast, or rather “Before Touch Down” was cleared just as the aircraft started its decent. And it was at this point that the batteries in my camera died. So here’s a photo from the database of the overall view of the new Y class seats looked.

View Large View Medium
Click here for bigger photo!

Photo © Nick de Jonge - Jet-A1 Images



SQ325 touched down in rainy Singapore right on schedule after an 11 hr 30min journey from an equally rainy Frankfurt.

The service on this flight was almost impeccable, if not for the Singaporean sounding German announcements made by a particular flight stewardess. What impressed me most was the enhanced spaciousness and comfort level that the Y class seats offered, as well as the new soothing color tones in the cabin. They are miles ahead of what SQ offers on their other 777 fleet and 744s. I believe the new A380 aircrafts will offer the same Y seats, with perhaps even more personal space.

I’m glad I made it on this flight, and having the opportunity to experience a truly GREAT WAY TO FLY. Now, if only I can get myself on the A345 before they disappear…

I hope my report has given you an insight into SQ’s latest inflight product. Comments are welcomed as usual.

[Edited 2007-08-19 21:08:31]

[Edited 2007-08-19 21:10:21]

[Edited 2007-08-19 21:24:51]
There's always a better way to fly...
 
sq_ek_freak
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 4:31 am

Wow, the new serviceware looks awesome, almost comparable to the presentation of some Business Class products out there! And Givenchy amenity kits in Y? Since when!? Glad you had a great flight on SQ, they remain one of my favorite airlines out there.
Keep Discovering
 
EK20
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 4:33 am

Wow, great pics. Almost makes economy look bearable!
 
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OA260
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 5:01 am

WOW deffo the best Y class Ive seen. All those little finishing touches make it really nice. The food looks good also. What is the USB port for on the IFE ??? Does each seat have laptop power???
 
ba319-131
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 5:29 am

Great TR, many thanks.

Nice set of pictures there too, many thanks, shame your camera batteries died.

Quoting SQ772 (Thread starter):
This report is in fact the final leg of a recent business trip that brought me from Singapore-Frankfurt-Tripoli-Benghazi-Tripoli-Frankfurt-Singapore.

- Any chance of other TR's?

Quoting SQ772 (Thread starter):
Alas, I was still unable to confirm my flights on SQ the day I was supposed to have my tickets issued

- What was the problem?

SQ on the 77W looks just superb in 'Y', excellent stuff SQ!

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
sq_ek_freak
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 6:02 am

Quoting BA319-131 (Reply 4):
What is the USB port for on the IFE ??? Does each seat have laptop power???

I believe that every seat has a laptop power supply, and the USB ports are for you to connect to the IFE and work on any assignments you may have, then connect it back to your computer. The new IFE features Microsoft Office applications, enabled by Sun Mircosystems.
Keep Discovering
 
atlflyer
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 6:21 am

Wow...does SQ really use REAL plates, bowls, glasses and silverware in Economy?!!! Are my eyes playing tricks on me or was everything really not served in disposable plastic containers?
 
airnewzealand
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:16 am

Quoting ATLflyer (Reply 6):
Wow...does SQ really use REAL plates, bowls, glasses and silverware in Economy?!!! Are my eyes playing tricks on me or was everything really not served in disposable plastic containers?

Hey Mate...

This is a regular thing down under!...Everything is served in glass and has silverware. BUT the plates are actually plastic...but certainly donot get thrown out... Its all about "the look" in asia and down under...the whole experience...not just parts of it.. (This is where asian airlines excel!!)

Fantastic report mate, and great to see a fantastic YC cabin out there! Its interesting to see airlines upgrading their YC offerings...QF, EK, SQ, TG, KE, QR, EY, NZ just to name a few...
 
afterburner
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:49 am

Quoting Sq_ek_freak (Reply 5):
The new IFE features Microsoft Office applications, enabled by Sun Mircosystems.

Since the application is provided by Sun Microsystems, I believe it's Sun's StarOffice, not Microsoft Office.

Anyway, great trip report! And great Y-class!

[Edited 2007-08-20 03:52:07]
 
9V-SPJ
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 11:29 am

Do the 77Ws have mood lighting in economy or is it just First and Business? Can't wait to fly them from LAX!

9V-SPJ
 
antskip
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 12:19 pm

Quoting Sq_ek_freak (Reply 5):
the USB ports are for you to connect to the IFE and work on any assignments you may have, then connect it back to your computer. The new IFE features Microsoft Office applications, enabled by Sun Microsystems.

Great to have an office suite (StarOffice) on the IFE - all one needs to do is bring one's own flash drive.
Thank you for a fascinating report! The SQ 77W cattle class looks the best around! I
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 1:07 pm

Quoting 9V-SPJ (Reply 9):
Do the 77Ws have mood lighting in economy or is it just First and Business? Can't wait to fly them from LAX!

Yes, most certainly. Mood lighting is in all classes.

Quoting Airnewzealand (Reply 7):
Fantastic report mate, and great to see a fantastic YC cabin out there! Its interesting to see airlines upgrading their YC offerings...QF, EK, SQ, TG, KE, QR, EY, NZ just to name a few...

It is definitely heartening to see that some airlines makes an effort to ensure that even Y class passengers fly in comfort. Personally, SQ's 77W new Y class takes the cake. The array of amenities to keep one occupied was amazing.

Quoting BA319-131 (Reply 4):
Quoting SQ772 (Thread starter):
Alas, I was still unable to confirm my flights on SQ the day I was supposed to have my tickets issued

- What was the problem?

SQ325 was full the day I needed to travel, and I was on waitlist for ages. The flight cleared and my booking was confirmed just as I was about to throw in the towel and settle for LH.
There's always a better way to fly...
 
ronerone
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 2:07 pm

Excellent TR. Everything looks so fresh. I especially liked the new serviceware (Meal trays, plates, silverware etc).

Not to mention, your 'before touchdown' meal looked so good!

Regards,

Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
parisien
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 4:56 pm

Wow is all I can say...everything looks wonderful. I just had a great experience with MH on their 772. Aside from the newer cabin with more up to date gadgets, SQ also seemed at the moment (on their 773 only ?) better on food presentation (great looking dishware !) and amenity kits (Givenchy ? wow. I did not get anything on MH).
The seat guru indicated the pitch at 32 inches, though you seem to think (or it feels) to be more than that apparently. This was one thing I griped about SQ (on their 744), the seat pitch get tight after a few hours on a full flight...and if they person in front fully recline it was difficult to see your IFE screen even angled to a max.
Great TR, really !!!!
 
Ryanair!!!
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 5:23 pm

Quoting SQ772 (Thread starter):
I decided to play the waiting game, and asked my travel agent to hold on first while I desperately made some calls to my friends at SQ to seek their help to DAPO (“do all possible” in SQ lingo).

Gawd... you just gave me flashbacks of my flying college days. DAPO was used in there too. I didn't know SMs used it too... Urgh...

Quoting SQ772 (Thread starter):
With major renovations on-going, parts of the airport were boarded up, and directional signs were deemed useless as many a times, they led passengers to boarded walls which were original exits leading to various satellites. It was confusing and it took significant effort for anyone to locate their connecting gates. I travel often enough to know, intuitively, where to go at any airport, but FRA, at this point in time just seemed to defy logic.

This reminds me of how messy T2 was when it was under renovations. Still Changi being Changi, I do not recall passengers being inconvenienced to the point of FRA. Times like these, it makes you so grateful that we have an airport like ours to ease the perils if air travel.

Since I travel to JKT so often, I shudder at the thought should CGK ever undergo renovations. They cannot even handle their normal ops on any given day gievn that their airport is so under-untilised.

Quoting SQ772 (Thread starter):
The excitement grew as I proceeded down the aerobridge and made my way into SQ’s first 77W – 9VSWA,

Soil anything in the nether-regions? Hahahaha...

Quoting SQ772 (Thread starter):
My guess is it’s 34 inch cos I was actually able to cross my legs quite comfortably when seated! I know some people have commented how awful the new carpets on 77W look, but I do think they look great…quite similar to those on AF.

Looking at your rather expensive looking shoes (ALDO?) and the WIDE expanse of space ahead of it, the comfortable looking stretching area seems to inviting I wanna crawl underneath. Not to mention the fantastic looking new carpets, and yes I agree, it looks very AF. Hey, SQ does copy too sometimes you know? Just that they do it so well no one knows they copied.

Quoting SQ772 (Thread starter):
Yes, the SQ Ah Lians have struck again… this time in German!!

Not bad, looks like out Coco Ngs have moved up the Tatler scale in an attempt at speaking a foreign language! But truth be told, these crew members work very hard at perfecting their language of expertise. Not not everyone has a knack for accents although they might have mastered the grammar.

Quoting SQ772 (Thread starter):
Dinner was served about an hour into the flight. New cutlery and servicewares exclusively on 77W operated flights! They look really classy compared to the standard ones!

The black laquered trays look very nice, very CX-esque. I also like that sqaure bowls with the transparent tops. It looks so bento!

Quoting SQ772 (Thread starter):
Wholesome beginnings: Braised egg noodles with minced beef in oriental sauce and vegetables

Christ, that IS a big serving. Can you imagine what Lufthansa would have served? I think it would been continental breakfast, fruits and a croissant.

Quoting ATLflyer (Reply 6):
Are my eyes playing tricks on me or was everything really not served in disposable plastic containers?

Welcome to our world, the way in-flight service SHOULD be.
Welcome to my starry one world alliance, a team in the sky!
 
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alaskaqantas
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 5:28 pm

NICE REPORT!
I loved it! good pictures as well!
~Cheers-
~~Kyle H.
to some people the sky is the limit, to aviation enthusiasts, its home!
 
SIA fan
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 7:06 pm

Great trip report and excellent photos!!!

I flew SQ334 SIN-CDG last month, my first time on the new YCL and had quite a similar experience as yours but found the seat pitch to be less spacious than on the SQ's regional 777s and 772ERs. In fact I believe the seat pitch was advertised as 32", although it didn't feel like it was 32" like on the 744s. I really like the new recline mechanism though, as it doesn't take up much of your space even when the person in front fully reclines his/her seat.

And I didn't get the Givenchy amenity kit bag. All I got was a pair of socks (no toothbrush) and that was inside the same re-sealable plastic kit bag they've had for ages (although a much nicer and classier design than the regular ones).

Thanks again for the report and the photos!
SQ*G BD*S
 
SQ772
Topic Author
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 9:25 pm

Quoting Ryanair!!! (Reply 14):
This reminds me of how messy T2 was when it was under renovations. Still Changi being Changi, I do not recall passengers being inconvenienced to the point of FRA. Times like these, it makes you so grateful that we have an airport like ours to ease the perils if air travel.

I think the recently completed renovation works at Changi T2 were pretty well executed, with little disruption to passenger flows. New signages were also put up to re-direct passengers whenever there was a need to re-direct them. Alot of attention was also paid to the aesthetics of the terminal such that passenger did not have to witness wires dangling around, or uncovered ceilings. It's a pity I didn't think of taking pictures of the situation at FRA... some portions of the corridor under renovation reminded me of Mumbai Airport, with dark alleys and tired passengers sleeping all over the place.

Quoting Ryanair!!! (Reply 14):
Looking at your rather expensive looking shoes (ALDO?) and the WIDE expanse of space ahead of it, the comfortable looking stretching area seems to inviting I wanna crawl underneath.

ALDO = expensive shoes?? Erm... where did you get that idea. By the way, I had my brandless shoes on.

Quoting SIA fan (Reply 16):
found the seat pitch to be less spacious than on the SQ's regional 777s and 772ERs.

Perhaps it was the lack of obstruction under the seats on the 77W that gave me the impression that the pitch was wider. I've never been able to cross my legs comfortably on the 772ERs or regional 777s, but was able to do that on the 77W. Then again, I'm not that tall.

Quoting SIA fan (Reply 16):
I really like the new recline mechanism though, as it doesn't take up much of your space even when the person in front fully reclines his/her seat.

Yes, there was very little intrusion of space when the person in front of you reclines. This is aided by the 'cradle effect' of your seat when you recline.

Quoting SIA fan (Reply 16):
And I didn't get the Givenchy amenity kit bag.

Hmm...that's odd. I guess the Givenchy amenity kit bag was probably only introduced this month?!

Quoting ATLflyer (Reply 6):
does SQ really use REAL plates, bowls, glasses and silverware in Economy?!!! Are my eyes playing tricks on me or was everything really not served in disposable plastic containers?

No camera tricks here. SQ hasn't caught on with the disposable alluminium dishes that is used by almost every airline nowadays... although it has in fact downgraded from porcelain main course dishes to plastic ones on the 77W.

Quoting BA319-131 (Reply 4):
Quoting SQ772 (Thread starter):
This report is in fact the final leg of a recent business trip that brought me from Singapore-Frankfurt-Tripoli-Benghazi-Tripoli-Frankfurt-Singapore.

- Any chance of other TR's?

Most definitely... I just need to get the photos sorted out. Will most likely do a TR of my TIP-FRA flight on LH and of how one LH flight steward scolded a passenger over a missed special meal!

Quoting Ryanair!!! (Reply 14):
Quoting SQ772 (Thread starter):
The excitement grew as I proceeded down the aerobridge and made my way into SQ’s first 77W – 9VSWA,

Soil anything in the nether-regions? Hahahaha...

 Wink Yeah, I had to stand in front of an air-vent after boarding...

[Edited 2007-08-20 14:39:03]
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SIN7
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:44 pm

The best EY product seen for ages.
Thanks for sharing the details.

Quoting SQ772 (Thread starter):
some calls to my friends at SQ to seek their help to DAPO

Man, as Ryan said, it's been a long time I heard this lingo too.

Quoting SQ772 (Thread starter):
some people have commented how awful the new carpets on 77W look, but I do think they look great…quite similar to those on AF.

I too thought it sucks at first. That's for just looking at a small portion from pic. But one has got to see the whole cabin interior to appreciate the carpet design.

Quoting SQ772 (Thread starter):
Try imagining an Ah Lian speaking German. It sounded like a very strong Singaporean accent (not Singlish) but in German. Yes, the SQ Ah Lians have struck again… this time in German!!

Agghh . . . That's what the burf bags are for on SQ.

Quoting SQ772 (Thread starter):
Dinner was served about an hour into the flight. New cutlery and servicewares exclusively on 77W operated flights! They look really classy compared to the standard ones!

Indeed and it's for the better.
Just look at the coffee cup, wow I really like it.
The new design is simple yet says so much.
Yep, SQ finally got it on the tray - less is more.

Quoting SQ772 (Thread starter):
For those who are interested, here’re some close-ups of the new wavy-edged serviceware.

Thanks man!

Quoting SQ772 (Thread starter):
the cabin lights were illuminated

Does SQ have the mood lighting?

Quoting SQ772 (Thread starter):
Beef fillet with rosemary sauce, assorted vegetables and sautéed potato with onion.
# Chinese style braised fish fillet in preserved black bean sauce, seasonable vegetables and steamed rice.

Plus the green curry you got, SQ offers 3 choices for EY class on the 77W?
braised fish fillet in preserved black bean sauce - this menu choice go back ages!

Quoting SQ772 (Thread starter):
Braised egg noodles with minced beef in oriental sauce

Another classic breakfast dish offered on most Ex SIN to Europe sector and v.v.
I guess this noodle dish satisfy the Asian pax. Rice congee is a fav for Asian too. It's a hit with Asian pax. But for the longest time I know SQ has never put in in their breakfast menu (even Asian sector). Rice congee is seen on CX, CI (very common) and even on JL. Don't know the reason. Too messy for service or it's a cheap meal.

Quoting SQ772 (Thread starter):
although it has in fact downgraded from porcelain main course dishes to plastic ones

Geez, it's another age old story. SQ has been toying this idea for ages since EK took the sky with the plastic main course dishes. MI also has been at it. There were so many test done with foil, porcelain and plastic from weight, ovens and washing. Glad SQ has changed it. It's does look good and the portion of food looks decent. The current porcelain look small. The plastic would really cut down weight for the aircraft.

Quoting SQ772 (Thread starter):
just to give myself a little treat for having gone through a difficult week in Libya

This gotta be interesting. Hope to catch up with you.
 
9vswa
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:50 pm

Excellent report with some great pics! Reminds me of my trip in March when I flew SIN-CDG-SIN in both Y and J on the 77W.I actually did do a TR on the new Y class, but your report is much better, with more pics and details Big grin.

Quoting SQ772 (Thread starter):
I'm not sure if this is a characteristic of the GE engines, but the noise was almost deafening as the they spooled up

Agree with you on that. The GE90s are excruciatingly loud on start up. But considering they're the most powerful commercial engines around, that isn't too surprising I guess.

I'm not a big fan of the Y pitch on the 77W. At 32" it isn't the most spacious around and I certainly had some trouble getting a decent sleep on my flight due to the lack of legroom, and i'm not exactly considered tall either.

Thanks again for the wonderful report!
 
Sketty222
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:50 pm

Quoting SQ772 (Thread starter):
In all, transiting through FRA was definitely not a pleasant experience, and I would avoid passing through this airport in future if I can help it.

Try transiting through LHR, it might make the next visit to FRA a lot better  Smile
There's flying and then there's flying
 
buck3y3nut
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 10:51 pm

wow... this is a great product from SQ. Definitely superior to any other Y product available out there. I might have to try this service out next time I fly to India. Hopefully I can route it in a way to get the 77W Big grin
Great trip report and pictures... Thank you very much for sharing...
 
SQ772
Topic Author
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Mon Aug 20, 2007 11:18 pm

Hey guys, thanks for all the positive comments!

Quoting SIN7 (Reply 18):
I too thought it sucks at first. That's for just looking at a small portion from pic. But one has got to see the whole cabin interior to appreciate the carpet design.

It's all a matter of taste. I thought the new carpets took away the monotony of monochrome carpets. I love them!

Quoting SIN7 (Reply 18):
Agghh . . . That's what the burf bags are for on SQ.

I thought those barf bags were doggie bags to put nice elegant coffee cups and square bowls into??...  Wink

Quoting SIN7 (Reply 18):
Thanks man!

You're welcome, I knew you'd be paying attention to those details...

Quoting SIN7 (Reply 18):
Does SQ have the mood lighting?

Yup, they do in all cabins.

Quoting SIN7 (Reply 18):
Plus the green curry you got, SQ offers 3 choices for EY class on the 77W?
braised fish fillet in preserved black bean sauce - this menu choice go back ages!

Not just on the 77W, I believe on most long haul flights now. There were also 3 choices on my outbound sector SQ26 SIN-FRA on the 744 - both flights had similar choices of meat: beef, chicken and fish.

Quoting 9VSWA (Reply 19):
I actually did do a TR on the new Y class,

Really? I completely missed your report! I'll go check it out after this.

Quoting Sketty222 (Reply 20):
Try transiting through LHR, it might make the next visit to FRA a lot better

Haahah... thanks, I'll heed your advise the next time I'm in Europe. But seriously, FRA needs to brush up on their people skills... and I believe LHR just needs to add more terminals...

Quoting Buck3y3nut (Reply 21):
wow... this is a great product from SQ. Definitely superior to any other Y product available out there. I might have to try this service out next time I fly to India. Hopefully I can route it in a way to get the 77W

The best way is to route yourself either via SFO (via ICN) or LAX (via TPE)... those are currently 77W operated.
There's always a better way to fly...
 
Bofredrik
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Tue Aug 21, 2007 6:54 am

What sharp & nice photos! It is amazing quality!
 
Door5Right
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Tue Aug 21, 2007 11:45 pm

What were you doing in Tripoli, Mr SQ772?
My soul is in the sky...
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Tue Aug 21, 2007 11:56 pm

Quoting Door5right (Reply 24):
What were you doing in Tripoli, Mr SQ772?

Was in Tripoli and Benghazi for work. It was a business trip, not a leisure one in case you were thinking why I didn't bring u along hahah  Wink
There's always a better way to fly...
 
Door5Right
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 12:00 am

I know what your business trips are like, Mr SQ772  Wink
My soul is in the sky...
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 12:43 am

It's different from those in Asia...
There's always a better way to fly...
 
Door5Right
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 12:51 am

In what way  Wink
My soul is in the sky...
 
Ex_SQer
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 8:11 am

Dear Mr. SQ772 -

Eh, so you deserted me on one of my rare visits to SIN to go to Libya? Geez.

What size are the trays? Same as before? I love how uncluttered they look, compared with what we had to deal with in the past. I did immediately notice that the thick porcelain casserole is gone. I assume the plastic ones are reuseable....I wonder how they handle the constant heating and reheating. Any idea Mr. SIN7?
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 1:18 pm

Quoting Ex_SQer (Reply 29):
Eh, so you deserted me on one of my rare visits to SIN to go to Libya? Geez.

What size are the trays? Same as before? I love how uncluttered they look, compared with what we had to deal with in the past. I did immediately notice that the thick porcelain casserole is gone. I assume the plastic ones are reuseable....I wonder how they handle the constant heating and reheating. Any idea Mr. SIN7?

If you hadn't come unannounced, I would have laid the red carpet for you, and pop a bottle of champagne in your honor!

Yes the porcelain casserole has disappeared, and replaced with plastic.... I'm not too sure if I like it since plastics seems to give that 'cheap' feel. Yes the trays are of the same size. Interesting to note that the casserole for the mains now come in two sizes. I'm sure the plastic casseroles are re-useable, but I'm quite sure they won't last as long as porcelain, and are more susceptible to scratches. Shall let the catering guy comment on this...
There's always a better way to fly...
 
Aleksandar
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 2:21 pm

What can I add? It just looks great and I'd love to try that new SQ product. The only thing that confused me a bit was that you mentioned many times a phrase "only on 77W". Does it mean SQ won't upgrade its Economy class product in other planes?
R-E-S-P-E-C-T
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 5:39 pm

Quoting Aleksandar (Reply 31):
The only thing that confused me a bit was that you mentioned many times a phrase "only on 77W". Does it mean SQ won't upgrade its Economy class product in other planes?

Yes, this new Y class product is only available on their 77W and most probably the A380 when it comes. The existing Y class product on their 777ER, Regional 777s, A345 and 744s will remain as they are till they retire from the fleet (which in SQ terms is just a few short years).
There's always a better way to fly...
 
tsentsan
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Wed Aug 22, 2007 11:05 pm

Great report, I think we can swap experiences  Smile I've been on the A345 and u on the 77W hahaha, if only mind sharing was possible.

The 77W does look good, especially after I had just a pretty poor experience on MH. Perhaps if I ever have to go to HKG, I shall get the company to book me on the 77W ride.
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SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Thu Aug 23, 2007 12:13 am

Quoting Tsentsan (Reply 33):
Great report, I think we can swap experiences I've been on the A345 and u on the 77W hahaha, if only mind sharing was possible.

You can do that by posting your trip report on the A345 right here  Smile It's been a long time since you last appear in this forum!
There's always a better way to fly...
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Thu Aug 23, 2007 12:13 am

Quoting Tsentsan (Reply 33):
Great report, I think we can swap experiences I've been on the A345 and u on the 77W hahaha, if only mind sharing was possible.

You can do that by posting your trip report on the A345 right here  Smile It's been a long time since you last appeared in this forum!
There's always a better way to fly...
 
FlyboyOz
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Thu Aug 23, 2007 8:23 pm

Wow! I'm sooo jealous...you got lots of new products and new amentity kits. You got better one than mine...Yes, I flew on same flight numbers and aircraft and destination (FRA-SIN) last month. I didnt get an ice cream and new amentity kits (no toothbush and toothpaste). Ahhh...your inflight meals look much better than mine. However, I had a bad experience with a cabin crew because she refused to help me and did not like me. I asked her for another dish and she said, "We cannot give you another dish...only one dish per pax". I was really a little disappointed.

Yes, the seat pitch looks very tricky...I was wondering why that seat pitch looks wider than B744's seat pitch. It was so comfortable i've ever had and i didnt feel that it was a long flight from FRA to SIN. I was able to sleep like a baby and woke up in the morning when we flew over india...wow...i slept for 8 hours...not bad at all.
The Spirit of AustraliAN - Longreach
 
SIN7
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Thu Aug 23, 2007 9:53 pm

Quoting SQ772 (Thread starter):
....I wonder how they handle the constant heating and reheating. Any idea Mr. SIN7?

Oh, I didn’t read these thread earlier. Gotta reply…
Before I start, what I’m sharing is to the best of my recollection from a few years ago.
Here goes on the EYCL reusable plastic main meal dish.

EK and UL were the few that were first to use the plastic resuable. From the test done, these reusable plastic don’t really scratch that easily. The bottom surface of EK’s previous dish is a bit textured. Don’t really stain much too. Bare in mind EK and UL do cater curries and the plastic dishes were almost stain free. I really don’t know what plastic stuff is in those dishes but it does take to the a/c heating quite well. The big plus for reusable plastic is the weight. The plastic reusable weighs just below 40gms while the porcelain is about 340gm. Another is that the plastic don’t get chip by rough handling. Boy, the complaints SQ use to get from pax with chipped casseroles. Can’t really say the porcelain ones last longer. Many break, chip and crack at the catering centers, loading and even during service (don't know what some of SQ's Ah Lians do with it).

The plastic ones are not too bad in presentation wise. It’s the best choice between the real cheapo looking foil and the problematic heavy porcelain. I think the weight plays the most favorable factor. The fuel cost the airline can save in cutting down weight and freeing it for cargo revenue.

I think EK’s new 3 sided main meal dish is still the reusable plastic.
Most airlines EYCL use the disposable foil (even SQ’s main competitors BA, QF, CX). SQ EY uses the porcelain dishes together with TG, NZ, on some routes MH, OZ, MI KE and might be a few others (don’t know any of these airlines have changed lately). MI was the first to be very keen on EK’s plastic dish then. But this decision to change usually takes ages. Don’t know if they have switched to plastic for to foil now.
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Thu Aug 23, 2007 11:54 pm

MI continues to use the plastic dishes. I believe I have a trip report on MI done around Sept last year but in another website. Here's a pic of my meal on MI from SIN to REP.

There's always a better way to fly...
 
B747forever
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Fri Aug 24, 2007 12:36 am

Really good TR.

OMG the best Y class ever seen. Was this really Y class?? Big grin

I am so jealous on you that you had the opportunity to fly SQs Y class. Amazing.
Work Hard, Fly Right
 
sq_ek_freak
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Fri Aug 24, 2007 4:19 am

Quoting FlyboyOz (Reply 36):
However, I had a bad experience with a cabin crew because she refused to help me and did not like me. I asked her for another dish and she said, "We cannot give you another dish...only one dish per pax".

Wow, flew on SQ 38 and got served a really extraordinarily greasy chicken meal. Hailed an F/A, she apologized and said she didn't have any other chicken meals to offer, but could swap it out for the fish. I consented, she profusely apologized. Later after the meal service the Chief Steward came by to ask if everything was fine. Thats the SQ I know!
Keep Discovering
 
BMIFlyer
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Fri Aug 24, 2007 4:37 am

Fab report and pics sir!!

Compares well to my LHR - SIN experience last year, well done  Smile



Lee
Sometimes You Can't Make It On Your Own
 
SQ772
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Sat Aug 25, 2007 4:26 am

Quoting SQ_EK_freak (Reply 40):
Wow, flew on SQ 38 and got served a really extraordinarily greasy chicken meal. Hailed an F/A, she apologized and said she didn't have any other chicken meals to offer, but could swap it out for the fish. I consented, she profusely apologized. Later after the meal service the Chief Steward came by to ask if everything was fine. Thats the SQ I know!

Yes this sounds more like the SQ that we've come to know and love. But of course, there will be the occasional bimbo FAs who just forget everything that was taught to them in FA training school.

Quoting B747forever (Reply 39):
Was this really Y class??

You bet it was!!
There's always a better way to fly...
 
Ryanair!!!
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Sat Aug 25, 2007 11:25 am

Quoting SIN7 (Reply 37):
don't know what some of SQ's Ah Lians do with it

Those bimbos are tricked into believing that the containers are actually plastic materials moulded to look like porcelain. And to test it, they throw it on the floor. After that, they just stare... and blink... and ask the perpetual Ah Lian question in the highest helium-pitched voice possible "Why like that ah?"...
Welcome to my starry one world alliance, a team in the sky!
 
tsentsan
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Sat Aug 25, 2007 12:02 pm

Quoting SQ772 (Reply 34):
You can do that by posting your trip report on the A345 right here It's been a long time since you last appear in this forum!

Cant lah, it happened like.. 2004... I cant remember what happened yesterday, let alone 3 years ago!
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InbarD
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics

Sat Aug 25, 2007 5:35 pm

That was one awesome Trip Report! The new SQ seats look so damn awesome with all their new IFE and food and footrests. I thoroughly enjoyed reading this trip report, it was great to introduce the new SQ on a Trip Report.

[Edited 2007-08-25 10:35:48]
 
FlyboyOz
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics

Sun Aug 26, 2007 8:34 am

Quoting SQ_EK_freak (Reply 40):
Wow, flew on SQ 38 and got served a really extraordinarily greasy chicken meal. Hailed an F/A, she apologized and said she didn't have any other chicken meals to offer, but could swap it out for the fish. I consented, she profusely apologized. Later after the meal service the Chief Steward came by to ask if everything was fine. Thats the SQ I know!



Quoting SQ772 (Reply 42):
Yes this sounds more like the SQ that we've come to know and love. But of course, there will be the occasional bimbo FAs who just forget everything that was taught to them in FA training school.

I mean I chose one of the dishes and I ate it already. But I was really hungry and would like to have another one. She said "Only one dish per pax", I also asked them twice on my two flights, they also said the same things - SQ policy said that only ONE dish per pax.

Yes...I think she didn't like to do her job and act like a real cabin crew. Probably she was new because I saw her supervisor (red uniform) coached her what to do in the Y class. When I was on the way to the toilet, I saw her sitting on her jumpseat and she looked very upset or somewhat tired or didn't feel like working on the plane. However, her supervisor was so friendly and nice to me as well. She was doing very well on the plane.

However, when i flew back SYD from SIN. I had a wonderful time with one of the cabin crews. She was very thoughtful, friendly, considerate and kind to me a lot. She is really the best cabin crew I've ever had and i should have written a comment about her on my flight.
The Spirit of AustraliAN - Longreach
 
AirTranTUS
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Sun Aug 26, 2007 1:13 pm

Great report! Very detailed.

In the picture of the hook-ups on the IFE, was that the headphone jack on the back if the seat in front of you? If so, that's a bad place for it.
I love ASO!
 
SIN7
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Sun Aug 26, 2007 4:37 pm

Quoting Ryanair!!! (Reply 43):
Those bimbos are tricked into believing that the containers are actually plastic materials moulded to look like porcelain. And to test it, they throw it on the floor. After that, they just stare... and blink... and ask the perpetual Ah Lian question in the highest helium-pitched voice possible "Why like that ah?"...

 rotfl  Oh, the FA we have sometimes!

Quoting FlyboyOz (Reply 46):
However, her supervisor was so friendly and nice to me as well. She was doing very well on the plane.

However, when i flew back SYD from SIN. I had a wonderful time with one of the cabin crews. She was very thoughtful, friendly, considerate and kind to me a lot. She is really the best cabin crew I've ever had and i should have written a comment about her on my flight.

Thank goodness SQ do have more of these.
 
LH431
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RE: SQ 77W New YCL:Truly A Great Way To Fly! (pics!)

Tue Aug 28, 2007 12:02 am

Hey SQ772,
very nice trip report. SQ's new Economy product is definitely world leading. Great pics!

Quoting SQ772 (Thread starter):
In all, transiting through FRA was definitely not a pleasant experience, and I would avoid passing through this airport in future if I can help it.

I suggest everyone to connect in MUC, if he/she is planning a trip on LH. Same goes for LH's Economy product. They bring you safely and mostly on time to your destination. Nothing more.
Regarding the construction going on in FRA you are right. Its not a nice place at the moment. On the other hand Fraport is investing money to make it nicer in the future. The Terminal 1 building was opened in 1972 and there is demand for reconstruction.

Quoting SQ772 (Thread starter):
The first time was after my flight from SIN, when I spent almost an hour searching for a transfer counter to issue my boarding pass for my onward flight to Tripoli.

I assume you have *G Status, so why didn't you went directly to the Senator Lounge for your Boarding Pass? At least for the LH connecting flight to Tripoli they should have been able to issue it.

Quoting SQ772 (Thread starter):
some portions of the corridor under renovation reminded me of Mumbai Airport, with dark alleys and tired passengers sleeping all over the place.

You find tired passengers sleeping on benches on every big airport in the world.

Quoting SQ772 (Thread starter):
shouting security officers somehow reminded me of a scene from Schindler's List!

Was that comparison really necessary?  Yeah sure
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