Hello to all,
This is my first post as Ive just become a member just to present my latest trip. I am not affiliated by job to an airport or airline so please forgive my travel lingo as it is amateur at best. But, I do love to travel and my recent trip to Australia was a great experience. Ive been to Sydney 4 times, 3 with Hawaiian and once with Quantas. Im not too sure how to post pictures and therefore I have none. Sorry in advance if its too long.
A week and a half before my trip to Sydney, I took advantage of the "plane wars" airfare battle. I had purchased my HA
sydney tickets in late August and just needed a roundtrip between Lihue and Honolulu. Both Hawaiian and Go! were offering $9 one way fares. Since Go! came into the market, its very common seeing air fare drop to $29 and $19. It seems the standard booking is $39 which is still great as pre Go! existence saw fares starting at $79.
HAWAIIAN flight #124 LIH-HNL
As usual, Hawaiian check in is a breeze for me using their lobby kiosk machine. I checked in at 8:05 am for a 8:30 am flight. 2 Tour bus had just dropped off their customers at the Hawaiian check in and I wanted to beat that rush before the lines grew at TSA
. Lihue is a very simple, small, easy, and cute little airport. Its too bad that the TSA
has some of the rudest and unfriendly employees stationed here. I always tell visitors jokingly that the Lihue TSA
is not a reflection of the people of Kauai. I couldve taken a later flight but anything after 9:00 am were pricing at $ 59 or more as it is peak time for travelers catching their mainland connections in Honolulu. The flight itself was 25 minutes long. There were about 10 seats open. I had a window seat in the 3 row section. The FA
interisland flights tend to be younger looking and better groomed than the transpacific flights. Too me, it is always breathtaking for me to see flowers in the FA
hair. It just brings a sense of "Islander" feel and representing Hawaii as a tropical destination. You cant really comment on service for a 20 minute flight. I had my complimentary juice and the flight was smooth. Before you know it, you see Pearl Harbor on the right side of our 717 aircraft and a perfect landing.
I had walked from the Interisland terminal to the overseas terminal just to kill some time as I had 1 1/2 hours before checking in. I wondered around to see the Japan flights with United, JAL, and NW
had just landed and Jetstar sitting all alone in upper 30 gates. I was tempted to feel If I only had booked with Jetstar, would it be a better experince to Australia?
HAWAIIAN flight # 451 HNL
After my previous trips with HA
to Sydney, I timed it so I would be in line to check in by 10:30 am for a 12:00pm flight. The lobby is a madhouse as Other HA
destinations and interisland are all processing at the same time. There is a lot of confused people and no one to direct the obvious HA
passengers to their correct check in line, check bags through agriculture line, and check bags through TSA
security. For as much as I travel through HNL
, I still prefer to wait in line and people watch for the 'experience". The Sydney check in is in the far corner. This particular line zig zagged out to the curb. and because of my local islander appearance, I did not blend well in complexion with my fellow travelers. The line moved very slowly as I could see only 4 agents on the counter. HA
should address a better check in system for its International service as it looked unorganized and unprofesional. The counter agents were not friendly, no smiles, not helpful, and looked tired and unhappy. 2 of the agents had worked a previous Sydney flight of mine and should be yanked from the ticket counter for lack of desire. Austrlians are used to seeing hospitable ticket agents that work in more stressful environments as HAL should be ashamed to staff grumps to showcase an international clientele. As I overheard an agent gossip to another agent that they were sick and tired of AC
passengers who had missed the early morning flight or were bumped.
does a agreat job with their boarding procedures. An it does differ from location to location. Their goal is to provide on time departure and arrival. On a recent SAN
segent, Y class boarded in no particular order no matter what part of the plane the seat is located. To some it may seem ludicrous and hurried, but I have not encountered any hassle. The boarding process for 451 was again fast and efficient. There were 2 male FA
at the door greeting the passengers. They were both helpful. I had seat 40J which was a window seat and near the crew rest area. As you walk in, you immediately see the purple rug and purple seats. and you look up in the video monitors and you can watch HA
scenery of Hawaii and the cities it flies to along with soft Hawaiian music in the background. You do feel a sense of Hawaii in the aircraft. The FA
wore a checkered style desighn top with slacks. The female FA
also wore a purple style simple dress that looked of cheaper material. The crew on this flight was a Senior group. At the customs area in Sydney, when you stack the HA FA
along with the SQ
, Air Malaysia, and EQ FA
uniforms does hold their own.
There was a problem with one of the rear toilets and thus we were told we would need to deplane as it needs to be addresed. As we all stood, the Captain said it was not a major problem and that we could stay in the plane. We later left the gate at 12:45pm. The plane started to shake vigorously and started to get real loud as we were streaming down the runway to take off. The shaking was so immense and the noise sounded like someone was vacuuming the carpet right next to you. I honestly felt the plane was going to crack in half with the amount of shaking we were experiencing. The entire passengers including crying babies on the plane plane went silent! Everyone was looking at each other as if something was going to happen. I wonder if the toilet problem had something to do with the decompression?
Once airborne, the plane settled down and it was smooth sailing for the next 10 1/2 hours. The 777 interior looked really nice. HA
needs to do a better job with maintaining their aircraft. This plane was dirty. There were smudge marks on the walls, on the above cabin bin, and the seat trays had scratches and drawing marks. My tray had crumbs from a previous customer and the forward magazine holders still had plastic wrappers and crumbs.
The drink and snack service went well. Nothing special. When the hot meal was served, All that was left was Beef teriyaki. I usually enjoy all my HA
meals, but this has got to be the worst. The bread was hard and cold as stone. What is award winning about this ( Oops, I think they meant FC ). Ooreo cookies for dessert? Come on! During the mid flight snack I was looking forward to the Fudge Brownie. I was disapointed to see the Ben and Jerry ice cream that looked like a malt shake after I got mine. It was still alright though. The snack before landing was a crossiant sandwhich that melted in your mouth ,potatio chips, and a chocolate chip cookie. I wanted to save this for a midnight snack in the hotel but I realized food from the aircraft cannot be taken into the customs area. The frequent water rounds was well appreciated throughout the flight.
FINAL COMMENTS ON
I love HA
. It is my home carrier and 1st choice to the West Coast if it was not for frequent flier miles. The Service on this flight was average for an Internationa flight. There was no WOW! factor that you would see on ANA, Emirates, or Singapore. The FA
had no energy, no spark, no enthusiasm, and no concern to please the All Australian passengers. From what was leaked to me from a HA
insider is that the crews goal is to get to bed at the Four Seasons in Sydney ( if their still staying there. I heard this on my second trip with HA
). If that is their motivation and the best that HA
expects from their FA
, then, Air Canada, Quantas,and Jet Star are better options.