abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 4:03 am

Feedback always appreciated.

Trip Report: 024
Flight Category: J-ILR (See Report End)
Date: 09-Aug-07
SDT/SAT/Delay: 1900/0845/07:45hrs
Flight: Delta Air Lines DL 118, 3635 miles
Routing: JFK-CDG
Aircraft: 767
Seat: Business ("Business Elite"), 1A

I > Background:

Ok, I am back! After taking a sabbatical from trip reports for 5 months, here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents. And, here is the best part ... all of them were part of a 4month break from life ... pure vacation, and pure food for the mind, body, and soul. Together, they mounted to 21/2 round-the-worlds that was truly insane. As usual, all long haul flights were on Business or First Class; short haul was on Economy Class.

As I have tried for A.Net audience in the past, several of the reports will be firsts on A.Net. These include either first time airline coverages, routes, airports, flights, or countries. This first report is on Delta Air Lines (DL) JFK-CDG. The reason for the trip was to connect to AF for JNB.

II > Pre-Flight:

a) Before Airport:
Unlike many other A.Netters, I decided to do a piecemeal reservation stringing on several round trips, one-ways, and open jaws. Booking for the CO/DL/AF combo was done using a reliable travel agent here in Caracas. They found a pretty neat deal for CCS-IAH-EWR/JFK-CDG-JNB with the CO segments in Y. Immediately after purchase, my DL segments showed up on the EXCELLENT Delta website at www.delta.com, and I was able to chose my seat for the particular flight. Moreover, I really liked the ability to go and change my seat anytime I wanted ... very cool especially since I had not booked the ticket online. Of course, I was in J, so the exact seat did not matter as much.

b) At Airport:
After 3 excellent nights in New York with lots of "action", I took the LIRR/Airtrain combo to JFK. Delta uses Terminals 2 and 3 at JFK ... with Business Elite (BE) passengers having a dedicated check-in terminal at T2 ... this is particularly useful if you have your chauffeur drop you ... not as useful if you are taking the Airtrain in. Perhaps because I had arrived at a pretty early hour (to spot), the BE terminal was empty. Check-in was very smooth - though the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge (very bizarre!). Well, just to put things in context ... so as not to be a butt of A.Net jokes on why I asked for lounge usage ... my actual question was whether the BE lounge had a shower ... and she responded that she did not know if I had BE lounge access! Anyways, she was sweet (and inexperienced), and boarding passes in hand, I went through security to the rather dull Terminal 2. Seriously Delta ... do something about this. Given the rather depressing T2, I went to the equally depressing entrance to the BE lounge (see picture).

The BE lounge is nothing special. After spending some time lounging around (no pun intended), I checked my email (WHY WHY WHY is internet access not free in Los Estados Unidos lounges) and then began to go back to the terminal to spot.

Boarding was announced an hour before departure ...and I went up to the GA to move to the bulkhead 1A. There was a bunch of non-revenue boarding passes (A.Netters, what are they called? There is some special term that I cannot remember - NSA? RSA?) and when I mentioned the same, the lead FA who was standing there asked me how I knew there were non-revs. I answered I just knew the codes well ... and of course, my training on A.Net. Anyways, boarding was by zones and I waited until everyone had boarded to take my place.

On board, I was greeted by the lead FA (who had asked me the question) and of course she made the customary remark about my Liechtenstein passport  . Now here is the depressing part ... load in J was 95% ... I had the only empty seat next to me ... (the reason I switched) ... and ... 80% of J cabin was non-revs on stand-by travel. NOT GOOD FOR DELTA AT ALL on a supposedly high demand business route.

Airport - External:

(JFKs Terminal 2, Business Elite entrance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/001-12.jpg

Check-In:

(Empty Check-In Counters of the Business Elite and Medallion/Domestic First Area)
http://i90.photobucket.com/albums/k251/abrelosojosnow/002-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/003-12.jpg

Airport - Internal:

(Post Security)
http://i90.photobucket.com/albums/k251/abrelosojosnow/004-12.jpg

Scenes of the tarmac:

http://i90.photobucket.com/albums/k251/abrelosojosnow/005-12.jpg

(Big, beautiful, LH 744)
http://i90.photobucket.com/albums/k251/abrelosojosnow/006-12.jpg

(TG 345 nonstop arriving from BKK)
http://i90.photobucket.com/albums/k251/abrelosojosnow/007-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/008-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/009-12.jpg

Lounge (Delta/Business Elite)

Very poor lounge for Business Elite product ... though, I was fortunate to get in ... hehe, read above. Limited food options, and NO FREE INTERNET. Got very crowded when the bank of international departures came close. Liked the shower though. And, what is up with this lame entrance? Not classy!

(Entrance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/010-11.jpg

(Yes, computers ... but gotta pay TMo)
http://i90.photobucket.com/albums/k251/abrelosojosnow/011-11.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/012-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/013-12.jpg

(Random Food I had during my time ... at least drinks were free ... unlike the shame called UAL!)

http://i90.photobucket.com/albums/k251/abrelosojosnow/014-12.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/015-12.jpg

Boarding:



III> In-Flight:

a) Service Schedule + Impressions:
Pre-takeoff included a bottle of water and the menu left at every seat. Drinks were also offered just prior to pushback. After take-off, amenity kits and noise canceling headphones were distributed. This was followed by a meal and drink service. Prior to landing, there was a breakfast service. I did like the small touches such as the order for food first coming to full J passengers (and thankfully non-revs last), the amenity kit (especially when so many airlines are cutting back on these), and the personal welcome and farewell by the lead FA. More on her later. Of course, being an American airline, DL did not have any other J goodies ... like deck of cards, etc.

b) Aircraft + Seats:
The BE product onboard DL is sort of very 90s plush leather. Although the seats were not lie-flat or true-flat, and had minimal legroom, I did enjoy the 160 degree recline. The 767 did look tired though ... especially in Y. Ok, and those fake-wood bathrooms need to go. They look good, but get so dirty so fast!

Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/016-12.jpg

Views from Aircraft:

http://i90.photobucket.com/albums/k251/abrelosojosnow/017-11.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/018-9.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/019-9.jpg

Seat Leg-Room:

http://i90.photobucket.com/albums/k251/abrelosojosnow/020-9.jpg

Seat Recline + Angle View:

http://i90.photobucket.com/albums/k251/abrelosojosnow/021-9.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/022-9.jpg

Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/023-8.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/024-8.jpg

c) Meal + Beverage:

Deltas meal service is designed by "celebrity chef" Michelle Bernstein and options are presented in a menu book prior to take-off (see picture). Service began soon after take off, and the menu was *roughly* as follows:

TIDBITS: Warmed Mixed Nuts (served with my favorite Delta cocktail)
APPETIZER: Lemon Chicken and Shrimp Cocktail
STARTERS: Mesclun Salad Mix and Romaine Lettuce with Tomato, Cucumber and Radish. Balsamic Vinaigrette.
MAINS: Herb-crusted Loin of Lamb enhanced by Garlic Herb Sauce :: Grilled fillet of turbot with rice :: Cheese Tortellini with Sun-dried Tomato Cream Sauce
FRUIT AND CHEESE: Sliced, fresh seasonal Fruit. Assorted fine Cheeses with Crackers and Grapes
DESSERT: Delta's Breyers All Natural Vanilla Ice Cream (my very favorite kind!) Sundae with Chocolate Sauce, Whipped Cream and chopped Nuts, served with a Pirouline Cookie

Food on board DL was definitely good. Better than recent experiences on SQ-J for example! Even though options were lacking, I was impressed with the quality of all the courses, and especially delighted at my main (I chose fish). Of course, I LOVED THE ICE CREAM SUNDAE!

Besides dinner, the other main meal was breakfast. I dont remember all the choices ... but I believe there was a choice of omelet or fresh fruits and cereal. Given my new found binge to be healthy, I chose the later. One thing I wish DL did was to have some snacks out in the J cabin ... I definitely had a mid-night craving ... though, it was not strong enough to call for the FA.

In terms of beverages, DL does not really having anything spectacular. The regular cohort of non-alcoholic beverages, some average wine and beer, sub-standard champage (Lallier NV Brut?), and then the usual culprits for hard liquor. I do like their "signature drinks" such as the Mile High Mojito. Oh, and they could do with a better collection of tea on board!

(Pre-take off water, seat controls, menu card)
http://i90.photobucket.com/albums/k251/abrelosojosnow/025-8.jpg

(Tidbits: Warm Nuts)
http://i90.photobucket.com/albums/k251/abrelosojosnow/026-3.jpg

(Appetizer)
http://i90.photobucket.com/albums/k251/abrelosojosnow/027-3.jpg

(Starter)
http://i90.photobucket.com/albums/k251/abrelosojosnow/028-2.jpg

(Main: I had the excellent Fish ... succulent, warm, and cooked just right – is this really a U.S. carrier?!!)
http://i90.photobucket.com/albums/k251/abrelosojosnow/029-2.jpg

(Dessert: The Piece Du Resistance)
http://i90.photobucket.com/albums/k251/abrelosojosnow/030-2.jpg

(Breakfast: Being Healthy)
http://i90.photobucket.com/albums/k251/abrelosojosnow/031-2.jpg

d) Inflight Entertainment:
Deltas new "DELTA ON DEMAND" IFE is good .. but nothing spectacular. Primarily, because the screens are tiny for current J class trend-setters ... and I think its a noteworthy comparison because DL clearly is aspiring to be a premium carrier. Anyways, DOD has around 25 movies, 10 games, around 15 TV shows, and there is always HBO. Customizable DL Tunes is great, and of course, noise-canceling head sets are ALWAYS appreciated.

(IFE: Touch screen)
http://i90.photobucket.com/albums/k251/abrelosojosnow/032-1.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/033-1.jpg

(In-flight magazines, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/034-1.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/035.jpg

e) Crew:

Absolutely outstanding! I was thoroughly impressed by the natural warmth of the DL crew on this flight. Led by an energetic lead FA, they were constantly checking on passengers and meeting all the requests. I especially enjoyed my conversation with the lead FA who shared the new optimism at the airline, her vision for the future, and of course where she wanted DL to fly next. I was actually very impressed with her understanding of the airline business ... something that MANY FAs sorely lack. During the flight, she would check up on me using my name, and would often come and see if I needed anything else. Prior to landing, she came to thank me for my continued loyalty ... and at disembarkation, we gave each other a warm hug ... sort of like what friends give when one is leaving! One thing though ... many of the FAs lacked polish. It was their natural warmth that made a difference ... but they definitely need to be better groomed in appearance and service. Instead of enhancing the product, they appeared sloppy while presenting food (someone needs to send management a note on how to put linen and pour a drink), drinks, movie headphones, and looked uneasy in their uniform. For some weird reason, they looked extremely jittery.

IV> Post-Flight:

Of course, much to my chagrin (and after so many times, why should I still be surprised), my flight was remotely docked at CDG. Ground ops continue to be horrible as it took 35 minutes for the gate to be opened ... 50 minutes to reach the terminal. Needless to say, many missed their connection and I prayed for them knowing the horrors of having to deal with CDG/AF ground support!

(Scenes from the tarmac at CDG)
http://i90.photobucket.com/albums/k251/abrelosojosnow/036.jpg

(http://i90.photobucket.com/albums/k251/abrelosojosnow/037.jpg

(Aah … that beautiful uneconomical bird)
http://i90.photobucket.com/albums/k251/abrelosojosnow/038.jpg

(Air Mad, an airline on one of top fly list)
http://i90.photobucket.com/albums/k251/abrelosojosnow/039.jpg

(Parked next to AF. This is the DL crew bus I think)
http://i90.photobucket.com/albums/k251/abrelosojosnow/040.jpg

V> Impressions + Scores:

In my humble opinion, Delta has the best overall product for an American airline flying intercontinental today. I say this DESPITE their old style J seats. More than anything, an airline is made up by their people. Of course, they lacked refinement ... but DL service had heart. And this for me, is a more important quality than a lie-flat seat ... ok, more important at least within the context of a 8 hour flight ... after that, the seat is important. Upsides included JFK dedicate check-in, new IFE choices, food, and of course crew. Downside includes all of JFK, aircraft, and seating. I most enthusiastically endorse the new Delta, and (here comes a shocker) actually PREFER this level of service over (say) my recent experiences on famed Singapore Airlines.

Reservation: 10.0
Check-In: 7.0
Lounge: 6.0
Boarding: 8.0
Seat: 7.5
Aircraft Overall Ambience: 7.0
IFE: 8.0
Crew Service: 9.5 (SECOND BEST)
Food: 7.5
Beverages: 7.5
Amenity Kits + Others Freebies: 8.0
Disembarkation: 6.0
On-Time Record: 10.0
OVERALL IMPRESSION: 7.85*
(Pre-flight average of all-reviews: 6.34)
Highest Score YET for J product reviewed :: Second Highest Ever ... after IT's IXA-GAU ... see below

(Scores are based on comparison with other airlines in THAT class of service - No comparison of Y vs. F for example)

VI> Other Trip Reports:

1/ Avianca: BOG-LIM: 07/06/06: 7.09pts: Y-IMR
2/ Air Tran: EWR-MDW: 08/02/06: 6.73pts: Y-DMR
3/ West Jet: YYC-YVR: 09/05/06: 7.14pts: Y-DMR
4/ Air Canada: YYZ-YVR: 09/02/06: 5.92pts: Y-DLR
5/ Air Canada: ALB-YYZ: 09/01/06: 5.88pts: Y-ISR
6/ Singapore Airlines: EWR-SIN: 09/20/06: 7.81pts: J-ILR
7/ Adam Air: SIN-CGK: 09/22/06: 6.04: Y-ISR
8/ Valuair: CGK-SIN: 09/22/06: 5.04: Y-ISR
9/ Spice Jet: CCU-DEL: 09/25/06: 6.67: Y-DMR
10/ Indian: DEL-CCU: 09/26/06: 7.25: Y-DMR
11/ Air Sahara: CCU-BOM: 09/28/06: 4.42: Y-DMR
12/ Air Deccan: IXZ-CCU: 10/07/06: 5.75: Y-DMR
13/ Alliance: CCU-IXA: 10/08/06: 7.54: Y-DSR
14/ Kingfisher: IXA-GAU: 10/08/06: 8.21: Y-DSR
15/ Indigo: GAU-CCU: 10/08/06: 6.54: Y-DSR
16/ Singapore Airlines: CCU-SIN: 10/11/06: 5.88: J-IMR
17/ Air Canada: ICN-YYZ: 10/12/06: 7.13: J-ILR
18/ Delta AirLines: SEA-JFK: 11/24/06: 7.17: F-DLR
19/ USA 3000: PUJ-BDL: 01/06/07: 5.96: Y-IMR
20/ Viva Aerobus: CUN-JFK: 02/20/07: 4.58: Y-DSR
21/ Jet Blue: CUN-JFK: 02/20/07: 5.96: Y-IMR
22/ SAS Norge/Braathens: OSL-AES: 05/26/07: 5.75: Y-DSR
23/ [http://www.airliners.net/discussions/trip_reports/read.main/103654/]TAP AIR PORTUGAL: OSL-LIS: 05/29/07: 5.46: Y-IMR [/url]


(Note on Codes: Y - Economy, J - Business, F - First :: I/D - International/Domestic :: SR/MR/LR - Short/Medium/Long Haul :: I have designed these codes so people dont believe my scores are comparing apples and oranges)

VII> Other Pictures:

(Business Elite Amenity Kit: Attractive Red with useful things like pen and earplugs)
http://i90.photobucket.com/albums/k251/abrelosojosnow/041.jpg

[Edited 2007-11-20 20:07:54]
Live, and let live.
 
xjramper
Posts: 2318
Joined: Wed Dec 10, 2003 1:10 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 4:28 am

And yet again, simply amazing!!!

The acronym you were looking for was NRSA.

Thank you for choosing the New Delta.  Smile

XJR
Look ma' no hands!
 
Osprey88
Posts: 268
Joined: Sun Jul 08, 2007 8:13 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 5:50 am

Nice trip report, I will be looking forward to more of them posted by you!

It would be interesting to see how your experience on this flight would compare to UA's new F or C class product on a similar flight like IAD/ORD-CDG.
"Reading departure signs in some big airports reminds me of the places I've been"
 
buck3y3nut
Posts: 824
Joined: Fri Jul 28, 2006 1:38 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 6:16 am

once again a great trip report... i really enjoy reading your trip reports... looking forward to read more...
pictures are very nice too...
thank you very much for sharing this trip report  Smile
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 6:18 am



Quoting XJRamper (Reply 1):
The acronym you were looking for was NRSA.

= Thanks. I just could not remember it!

Quoting XJRamper (Reply 1):
Thank you for choosing the New Delta.

= Anytime. If DL keeps on this performance, I will have to seriously consider using them as my primary carrier again. Too bad they are part of Skyteam.

Quoting Osprey88 (Reply 2):
Nice trip report, I will be looking forward to more of them posted by you!

= A lot many will be coming.

Quoting Osprey88 (Reply 2):
It would be interesting to see how your experience on this flight would compare to UA's new F or C class product on a similar flight like IAD/ORD-CDG.

= Your wish is my command. I am slated to fly IAD-CDG on UAL J very soon. However, I am not holding any hope. UAL has really gone downhill over the past year. I am a 1K, and I dread flying UAL or dealing with them over the phone.

Cheers,
A.
Live, and let live.
 
panamair
Posts: 3765
Joined: Fri Oct 12, 2001 2:24 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 7:43 am

First, great trip report details and great photos.

I am a regular on DL118 (2-3x a month) so I know this flight/service/crew well. Here are some additional comments:

1) BE lounge at JFK Terminal 2

This lounge is also used as a DL Crown Room Club (CRC) - like the UA RCCs - hence it does tend to get very crowded in the late afternoon/early evening as not only BE passengers are using it but also any CRC member flying on the myriad number of Delta Connection flights out of JFK T2. That being said, I do like the lounge as it has 3 showers and I almost never have to wait for one.

The entrance you posted is the elevator entrance; there is another entrance via stairs and doesn't look as bad.

2) NRSA in the BE cabin

This flight is usually quite full in BE with paid J pax but because it was August and the whole of France is on vacation, you probably didn't have many business passengers travelling at all.

3) JFK ground staff

DL has hired a lot of new staff at JFK in the past 18 months so a lot of them still need to come up to speed on various items. But I really do like the T2 BE check-in experience - never more than a 5 minute wait for check-in (for me) and then a 5 minute TSA process. I don't think I'm exaggerating when I say it is probably one of the best check-in experiences I have ever experienced in the US.

4) Flight Crew

Because JFK-CDG is a short flight (and often a "drama" flight), the flight crew is generally quite junior. Hence the explanation for the lack of polish of some of the crew. The OBL (Flight Leader) is usually a different breed (they have to be tested and qualify for the position obviously); DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next. But most of that I attribute to the "American" culture anyway of less formality compared to their European or Asian counterparts.

5) Breakfast service

One thing I do appreciate about DL's pre-arrival breakfast service is the fact that they can manage to do the entire meal service in the dark (on most transatlantic flights I have been on anyway) and not wake those who don't want to be awakened. This is the single most annoying factor for me when I fly on many European carriers, many of which feel the need to blast the cabin with floursescnet lighting 1.5 to 2 hours before landing to serve me a croissant and yogurt. I also think it's a nice option that DL does offer a hot breakfast choice for these transatlantic runs (haven't really seen it on any other carriers).

All in all, glad you enjoyed your flight and thanks once again for the report.
 
User avatar
OA412
Crew
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 8:38 am



Quoting Panamair (Reply 5):
(and often a "drama" flight)

Hmm, interesting! What exactly do you mean by that? Problem passengers or some other kind of drama?
Hughes Airwest - Top Banana In The West
 
AirEcosse
Posts: 49
Joined: Thu Sep 13, 2007 12:52 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 9:45 am

Fantastic trip report. Can't wait to read all the others in this forthcoming series.

Best wishes

AirEcosse.
 
LY777
Posts: 2280
Joined: Fri Nov 25, 2005 6:58 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 10:31 am

Very good TR. I don't like the DL J seat, it looks so outdated!
Flown:717,727,732,734,735,738,73W,742/744/748,752,762/2ER/763/3ER,772/77E/773/77W, 788, D8,D10,L1011, A3B2,A320,A321,A332,A343,A388
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 3:43 pm



Quoting Panamair (Reply 5):
2) NRSA in the BE cabin

This flight is usually quite full in BE with paid J pax but because it was August and the whole of France is on vacation, you probably didn't have many business passengers travelling at all.

= Good to know. I was surprised at the amount of NRSAs. I mean, it was like a DL employee club and I was the odd person out  Smile.

Quoting Panamair (Reply 5):
I don't think I'm exaggerating when I say it is probably one of the best check-in experiences I have ever experienced in the US.

= No. I think I probably agree with you here. And dont think I found the inexperience off-putting. As long as you are nice and pleasant about it, I can overlook the lack of knowledge. Interestingly, I also find the worst check-in experience I have ever experienced at JFK with DL in Y  Smile.

Quoting Panamair (Reply 5):
Because JFK-CDG is a short flight (and often a "drama" flight),



Quoting OA412 (Reply 6):
Hmm, interesting! What exactly do you mean by that? Problem passengers or some other kind of drama?

= Ya, I am curious too. What is a "drama" flight?

Quoting Panamair (Reply 5):
The OBL (Flight Leader) is usually a different breed (they have to be tested and qualify for the position obviously); DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next. But most of that I attribute to the "American" culture anyway of less formality compared to their European or Asian counterparts

= OBL rocked. Each country has their concept of service, and "American" culture does not necessarily translate to great service though ... you will read about my upcoming NWA J experience soon.

Quoting LY777 (Reply 8):
Very good TR. I don't like the DL J seat, it looks so outdated!

= LY777, the funny thing is that on first impression it looks VERY outdated 1990s. However, the plushness of it makes it actually a far more comfortable experience than a hard lie-flat.

Cheers,
A.
Live, and let live.
 
davescj
Posts: 1105
Joined: Wed Jun 13, 2007 1:46 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 3:53 pm

Greatly enjoyed this TR also. Looking forward to more.

Quoting Abrelosojos (Thread starter):
the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge

Needless to say, the answer is YES. Further, even on milage award tickets you get the BE lounge (at least in my experience).

Quoting Abrelosojos (Thread starter):
WHY WHY WHY is internet access not free in Los Estados Unidos lounges

NW and CO both offer free wi fi in biz lounges (WorldClubs and President's Club. DL offer it CrownClub, but only free for those who buy annual membership I think). I don't know about AA or others. You're right, it is a sad lack.

Quoting Abrelosojos (Thread starter):
I did like the small touches such as the order for food first coming to full J passengers (and thankfully non-revs last), the amenity kit (especially when so many airlines are cutting back on these), and the personal welcome and farewell by the lead FA. More on her later. Of course, being an American airline, DL did not have any other J goodies ... like deck of cards, etc.

I find this attention to be one of the great things about DL. The personalized service I think will do a great deal to win people back to the new BE, but they need more domestically in F to really make it take off. Also, if NW/CO would upgrade DL Elites and vice versa (currently this doesn't happen) that would do even more.

Cards --- still have a couple of decks of DL and UA cards....from back in the day.

As to the DL food, my fav is the lamb. Always tender and tasty.

Dave
Can I have a mojito on this flight?
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 4:49 pm



Quoting Davescj (Reply 10):
Quoting Abrelosojos (Thread starter):
the agent had to check-in with a colleague to see if a full paying BE passenger could use the BE lounge

Needless to say, the answer is YES. Further, even on milage award tickets you get the BE lounge (at least in my experience).

= Ya. I found it pretty hilarious ... especially given that she was working on a full dedicated J check-in terminal  Smile. Although, she was super nice about it!

Quoting Davescj (Reply 10):
The personalized service I think will do a great deal to win people back to the new BE, but they need more domestically in F to really make it take off. Also, if NW/CO would upgrade DL Elites and vice versa (currently this doesn't happen) that would do even more.

= I reviewed a DL F SEA-JFK flight over Thanksgiving last year and found service pretty good. I also flew the same routing yesterday in re-branded J and thought it was good. Whats your gripe with their domestic F? Also, and I am in a minority here probably, I think its better than DL maintains an air of exclusivity in their premium cabin.

Quoting Davescj (Reply 10):
Cards --- still have a couple of decks of DL and UA cards....from back in the day.

= I have heard rumors that DL will be bringing them back. Who knows?

Cheers,
A.
Live, and let live.
 
Osprey88
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J C

Wed Nov 21, 2007 5:30 pm



Quoting Abrelosojos (Reply 4):
= Your wish is my command. I am slated to fly IAD-CDG on UAL J very soon. However, I am not holding any hope. UAL has really gone downhill over the past year. I am a 1K, and I dread flying UAL or dealing with them over the phone.

Cheers,
A.

Well that is a coincidence  Silly

While I do not share your views on UA (I have always considered them one of the better US airlines) I do hope you get on an aircraft with the new Buisness/First seats! It will be interesting to see how they stack up against the other airlines upper class products which you have flown with.
"Reading departure signs in some big airports reminds me of the places I've been"
 
ba319-131
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 7:28 pm

Great report, really enjoyed the read and photo's.

Quoting Abrelosojos (Thread starter):
here is the first installation from a series of trip reports. Mid-August to mid-November 2007 saw the craziest of my travel plans. 69 flights totalling 175,028 kms on 35 airlines, visiting 49 airports in 34 countries in all 6 continents

- Fantastic, look forward to plenty of TR's.

Quoting Abrelosojos (Thread starter):
Ground ops continue to be horrible as it took 35 minutes for the gate to be opened ... 50 minutes to reach the terminal. Needless to say, many missed their connection and I prayed for them knowing the horrors of having to deal with CDG/AF ground support!

- Just plain poor, really unimpressive!

Was this really Delta? - I am impressed with them from this.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
davescj
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 7:48 pm



Quoting Abrelosojos (Reply 11):
Whats your gripe with their domestic F?

Prefaced with for years DL was always my first choice, hell with the price option, I have an issue with the meal service. 3 1/2 hrs before a meal? Are you kidding? Even when I was in IAH I'd still opt DL, but CO simply has beat them out in the service sector, esp in Y (upgrades don't always happen  crying  ).

If your question is about the FAs, I'll say DL and CO both have been consistently the best (in my experience).

Do I think DL can have an rocking product that would bring me back? YES

The 2 big changes I'd make: meals, improved IFE, and CO/NW/DL all upgrading each others elites.

Dave
Can I have a mojito on this flight?
 
panamair
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 9:26 pm



Quoting Abrelosojos (Reply 9):
Ya, I am curious too. What is a "drama" flight?

By "drama" I mean there is always something or other happening - most of the time with the passengers. Because the CDG flight is a United Nations of a flight (because of the beyond-CDG connections), you get all kinds of passengers will all kinds of problems. My last DL118 about 10 days ago, some passenger left her passport at the gate area and another threw a fit about her duty-free items, threatening to delay the flight. I've seen it all - passengers yelling at FAs about their meal choice running out, passengers trying to use the J lavatory and cross cabins (a 'no-no' on US westbound transatlantic flights), etc.

My take on the two DL JFK-France flights (JFK-CDG and JFK-NCE) is this:
JFK-CDG is "drama" for regular people
JFK-NCE is "drama" for the rich people
That NCE flight is something else altogether...you get all the wannabes and "nouveau-riches" who get on in Coach and try cajoling their way into the Business cabin, coming up with lame stories to try to get the FAs to move them up, and then getting angry with the FAs when they're turned down; you get people who think they're too good for airline food, bringing on food from Zabars (in NYC) and then giving the FAs all kinds of special requests to reheat the food (this is all in Coach, mind you and then getting upset at the FAs for not honoring their requests)....you know the kind of passengers I'm talking about - those who think they're the hottest thing since sliced bread since they're vacationing in the French Riviera and then proceed to treat the FAs as ther own personal servants...the list goes on.....


FWIW, the DL JFK crews think that the two most civilized transatlantic flights ex-JFK are JFK-AMS and JFK-FRA. Passengers are usually very cooperative and low-maintenance, and it's usually a pleasure for them to work those flights.
 
DALelite
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J C

Wed Nov 21, 2007 11:04 pm

Because DL's service is done always with heart they can call me theirs! No matter if i flew them in domestic First, int. First, int. Business, Business Elite or just simply Coach, thats what made the difference!!!

Ambassador from Liechtenstein, i give thanks to your great support to DL. This was a great TR to read and I have also enjoyed your pics.

Its unexceptional what has happened to you at JFK. Airline Employees MUST know their product!!
Food must have tasted good but looked ugly. DL has got to do something about it. Well , i can't talk about their appearance, but i agree with you it is eighter a hit or a miss!

Since you are a Liechtensteiner, do you have any experience with the late SR and what are your comments on them?
And, from which part from Liechtenstein are you? I have told you on an older response that i grew up next to Liechtensten in Switzerland, therfore my curiousoty...

regards: DALelite
They loved to fly and it showed..
 
N766UA
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 11:13 pm

Wow, DAL's check in area at JFK sure looks alot better than when I was there last year! Talk about a bus station at the time. That carpet makes a big difference!
This Website Censors Me
 
luv2fly
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Wed Nov 21, 2007 11:41 pm



Quoting Davescj (Reply 14):
The 2 big changes I'd make: meals, improved IFE, and CO/NW/DL all upgrading each others elites.

Dave

I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?
You can cut the irony with a knife
 
rjpieces
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 12:55 am



Quoting Panamair (Reply 5):
But I really do like the T2 BE check-in experience - never more than a 5 minute wait for check-in (for me) and then a 5 minute TSA process. I

Are the two photos above the only check-in desks for BE? It seems like there are only a handfull...

Quoting Panamair (Reply 5):
DL's crews aren't dedicated to international or domestic so they could be flying to PBI one day and then CDG the next.

But surely international flights are more desirable, no? Do junior F/As even have a chance of scoring an international trip out of JFK?

Btw, off topic a bit, but I imagine that the Shuttle goes pretty junior? Yesterday I had an absolutely wonderful "old-school" F/A on the Shuttle...Couldn't help but think she used to fly for Pan Am or something  Smile
"Millions long for immortality who do not know what to do with themselves on a rainy Sunday afternoon"
 
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OA412
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 11:36 am



Quoting RJpieces (Reply 19):
Do junior F/As even have a chance of scoring an international trip out of JFK?

From what I hear the trips to the UK and Ireland tend to go out pretty junior.
Hughes Airwest - Top Banana In The West
 
davescj
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 1:45 pm



Quoting Luv2fly (Reply 18):
I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?

NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

Dave
Can I have a mojito on this flight?
 
abrelosojos
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 4:29 pm



Quoting Panamair (Reply 15):
By "drama" I mean there is always something or other happening - most of the time with the passengers. Because the CDG flight is a United Nations of a flight (because of the beyond-CDG connections), you get all kinds of passengers will all kinds of problems. My last DL118 about 10 days ago, some passenger left her passport at the gate area and another threw a fit about her duty-free items, threatening to delay the flight. I've seen it all - passengers yelling at FAs about their meal choice running out, passengers trying to use the J lavatory and cross cabins (a 'no-no' on US westbound transatlantic flights), etc.

My take on the two DL JFK-France flights (JFK-CDG and JFK-NCE) is this:
JFK-CDG is "drama" for regular people
JFK-NCE is "drama" for the rich people
That NCE flight is something else altogether...you get all the wannabes and "nouveau-riches" who get on in Coach and try cajoling their way into the Business cabin, coming up with lame stories to try to get the FAs to move them up, and then getting angry with the FAs when they're turned down; you get people who think they're too good for airline food, bringing on food from Zabars (in NYC) and then giving the FAs all kinds of special requests to reheat the food (this is all in Coach, mind you and then getting upset at the FAs for not honoring their requests)....you know the kind of passengers I'm talking about - those who think they're the hottest thing since sliced bread since they're vacationing in the French Riviera and then proceed to treat the FAs as ther own personal servants...the list goes on.....


FWIW, the DL JFK crews think that the two most civilized transatlantic flights ex-JFK are JFK-AMS and JFK-FRA. Passengers are usually very cooperative and low-maintenance, and it's usually a pleasure for them to work those flights.

= That is really funny! I have definitely seen the NCE "wanna-bee" crowd and know what you are referring to. LOL. Well, I think the beauty of a truly global airline is to be able to work with a truly global clientele. Lessons learnt from the drama of JFK-CDG would be useful to DL as it expands and becomes an airline for the world. Sometimes airline forget that customer service starts by understanding differences in cultural norms and expectations. So, what do you do? I am sure I will be running into you as I do JFK-CDG 3 times a month now for a client.

Quoting DALelite (Reply 16):
Since you are a Liechtensteiner, do you have any experience with the late SR and what are your comments on them?
And, from which part from Liechtenstein are you? I have told you on an older response that i grew up next to Liechtensten in Switzerland, therfore my curiousoty...

= I was too young when SR was at its prime. I do have memories of taking them ZRH-LHR, and flying a beautiful 74D from BOM to BKK in J. Remember the service to be excellent, and still have the amenity kit.

Yes, I rememeber you saying you were from the border town ... but never really crossed it right? Which part of Liechtenstein? Mon dieu, I did not know my country was big enough for parts  Smile. Anyways, I hail from a little (well, everything in LIE is little) village called Balzers in the south. Where in SUI are you from?

Quoting Davescj (Reply 21):
Quoting Luv2fly (Reply 18):
I'll bite why? If your giving your money and primarily flying only say DL, you have to fly CO or NW by chance then why do they owe you an upgrade?

NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

Dave

= Interesting point Dave. What about the alternative view point that DL maintains its J cabin to maintain people who are its FF? And its FF have better probablility of flying DL because they are happier at the chances of their upgrade? If DL-NW-CO had a total true revenue sharing agreement, I would tend to agree with you. Otherwise, perhaps it makes sense to maintain an aura of exclusivity in the J cabin no?

Cheers,
A.
Live, and let live.
 
davescj
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 5:41 pm



Quoting Abrelosojos (Reply 22):
Otherwise, perhaps it makes sense to maintain an aura of exclusivity in the J cabin no?

From a DL biz perspective, yes to a point I do agree. But with the greater number of code shares, it would be good biz ref total revenue increase (I would think) as people would cross X DL to X CO X NW.

J international (as opposed to domestic F) to the best of my knowledge, never give comp. up grade (unless op up obviously) or you pay with miles -- in my experience, for miles to upgrade, you need the carriers own (as opposed to using DL miles to upgrade on a paid NW fare).

Quoting Abrelosojos (Reply 22):
And its FF have better probablility of flying DL because they are happier at the chances of their upgrade?

Again, this is certainly a factor that DL absoultely needs to consider. However, CO for example, has added seats to the F cabin in some planes to allow more upgrades. While it costs revenue short term, will also build up good will among pax who are more likely to fly higher class tickets, no?

I think Skyteam (domestic US) would find marketshare going up a pretty good amount if they did wider upgrades. And on of the advantages is that their hubs don't overly overlap (MEM/ATL are the closest.....unless you want to consider DL domestic JFK/Newark)

But, as of yet, reality is what it is.

Dave
Can I have a mojito on this flight?
 
DALelite
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Thu Nov 22, 2007 8:08 pm



Quoting Abrelosojos (Reply 22):
Anyways, I hail from a little (well, everything in LIE is little) village called Balzers in the south. Where in SUI are you from?

funny, i grew up in a little village called Gretschins. Perhaps you were able to see the castle of Wartau which stands in Gretschins. When i was in my teens we moved to Trübbach. I used to hang out alot im Lendle,had friend in Vaduz. Nowadays i live in Basel.

cheers: DALelite
They loved to fly and it showed..
 
panamair
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 1:00 am



Quoting RJpieces (Reply 19):
Are the two photos above the only check-in desks for BE? It seems like there are only a handfull...

One picture is of the BE check-in positions (about 6-7 positions); it is on the left side when you enter Terminal 2. The other picture is of the Domestic First/Medallions/SkyTeam Elite check-in area (right side when you enter T2) where there are another 5-6 positions. Both sides also have the self-check-in kiosks. The BE check-in area is only after 1pm or so while the Domestic First check-in area is open from about 5 or 5:30am.

Quoting RJpieces (Reply 19):
But surely international flights are more desirable, no? Do junior F/As even have a chance of scoring an international trip out of JFK?

For the most part, the longer international routes are more desirable. The more popular/senior out of JFK are usually JFK-IST, JFK-ATH, JFK-FCO. The most junior international out of JFK are usually the LGW, MAN, SNN runs, as well as JFK-ACC. DUB even though is short does sometimes attract senior crews because they like the destination. When Lagos comes on line next year, it should be probably the most junior one (not a single FA seems to want it). At least with ACC, there are quite a few ex-Pan Am FAs originally from Africa who really like doing it, but none of them want to touch LOS.

You would also be surprised to know that many senior FAs actually prefer domestic trips (like the JFK-LAX/SFO transcons) to international; JFK-MEX turns as well as LGA-NAS turns are also very popular with the senior ones.

Quoting Abrelosojos (Thread starter):
I especially enjoyed my conversation with the lead FA who shared the new optimism at the airline, her vision for the future, and of course where she wanted DL to fly next. I was actually very impressed with her understanding of the airline business ... something that MANY FAs sorely lack. During the flight, she would check up on me using my name, and would often come and see if I needed anything else. Prior to landing, she came to thank me for my continued loyalty

You know, I relooked at the picture above where you caught the OBL in the red dress and just realized that I know exactly who she is! In fact, your trip was on 9 August and I did fly back from CDG to JFK on 11 Aug on DL119 which meant we had the same crew! I have flown with her quite a few times on the CDG run, as well as on TXL-JFK and most recently on FRA-JFK back in October. She is also ex-Pan Am and usually works the OBL position. What a small world!
 
abrelosojos
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 1:08 am



Quoting DALelite (Reply 24):
funny, i grew up in a little village called Gretschins. Perhaps you were able to see the castle of Wartau which stands in Gretschins. When i was in my teens we moved to Trübbach. I used to hang out alot im Lendle,had friend in Vaduz. Nowadays i live in Basel.

cheers: DALelite

= Jajajajaja ... thats really funny. I know EXACTLYwhere Gretcschins is! I have been there. I used to be in Basel a lot in my previous job for an international organization ... love that airport. What a small world indeed! Let me know if you ever want to explore Venezuela ... I will try to make Switzerland-do ... but my schedule is really last minute.

Quoting Panamair (Reply 25):
You know, I relooked at the picture above where you caught the OBL in the red dress and just realized that I know exactly who she is! In fact, your trip was on 9 August and I did fly back from CDG to JFK on 11 Aug on DL119 which meant we had the same crew! I have flown with her quite a few times on the CDG run, as well as on TXL-JFK and most recently on FRA-JFK back in October. She is also ex-Pan Am and usually works the OBL position. What a small world!

= Jajajajajajaja ... funny thing is after I put the picture up, I was wondering if anyone would figure out who she is! LOL. Yes, she is wonderful isn't she. Does her name start with "N"  Smile? EVERYTIME I get exemplary service from an airline personnel, I make it a point of taking their name and sending a very strong letter of recommendation to HQ. Ms. N got the same.

Cheers,
A.
Live, and let live.
 
panamair
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 1:14 am



Quoting Abrelosojos (Reply 26):
Does her name start with "N" ?

LOL...yes, first initial is "N" and last name starts with an "E"  Smile
 
jyatlantic
Posts: 152
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J C

Fri Nov 23, 2007 1:47 am

Wow 80% NRSA!!! Worse than UA

But a nice trip report, and it seems that Delta has a solid international second-class (J) product for US carrier standards.

However it would be nice to see them install lie-flat seats in second class, or at least a slanted-bed product.

Quoting Abrelosojos (Reply 11):
I think its better than DL maintains an air of exclusivity in their premium cabin.

International second-class (J) cabins are rarely exclusive, as there are always dozens and dozens of seats (40-80) in the same cabin receiving the same service, while international 3-cabin F usually contain only 8-14 (not to mention the private suite-like F seats, versus cubicle-style J seats).

The only cabin where you will find "an air of exclusivity" is a 3-cabin First class cabin (unless of course they are filled with NRSAs ), which almost all of Skyteam fails to offer. Lots of pax upgrade from Y--> J, but in order to be seated in 3-cabin First, paxs would have to purchase an already pricey full-fare J ticket to upgrade J-->F.

As a result it is often overlooked that the prestige of 3-cabin aircraft International First class (F) far exceeds that of International Business (J / C).

With so many carriers eliminating International First altogether, the "an air of exclusivity" you desire is effectively eliminated, as only second class business (J / C) and third-class economy (Y) remains.

[Edited 2007-11-22 18:11:18]
 
ZKSUJ
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 4:05 am

Good to see an American carrier get such a rating after all the things you hgear (mostly not so good). Nice stuff
 
B767300ER
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 3:58 pm

I was glad to read this generally favorable report of DL service from JFK to CDG. While a DL F/A who by airline
standards is "junior" less than 10 years of DL service being a TLV / LLBG), Israel">LOD F/A my biddings are not typical. While
generalizations concerning bidding for assignments are difficult, F/A with young children try to bid day trips or
short international trips with days off that suit their needs. As far as I know no monthly pairings would include CDH and PBI trips unless the PBI trips are "balancing" trips or "extra" open trips. The DXB and TLV trips I hold are usually
worked by senior F/A wanting to visit these cities or who want to complete their times with the fewest trips (more
home time then) otherwise 3 to 5 year seniority is good enough to hold these trips. Naturally, reserve F/A, fill
in for any open trip and as a reserve anything goes.
 
abrelosojos
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 4:17 pm



Quoting Panamair (Reply 27):
LOL...yes, first initial is "N" and last name starts with an "E"

= LOL. What a small world. Yup. Thats her.

Cheers,
A.
Live, and let live.
 
EK77W
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Fri Nov 23, 2007 6:23 pm



Quoting Abrelosojos (Thread starter):
Absolutely outstanding! I was thoroughly impressed by the natural warmth of the DL crew on this flight. Led by an energetic lead FA, they were constantly checking on passengers and meeting all the requests.

Completely agree!
Of every airline that I have flown, including SQ, EK, BA, and QF, Delta's crew were by far the best. They were, as you say, warm, welcoming and competent in dealing with all requests. I couldn't rate them highly enough!
A320, A321, A332, A343, A345, 727, 733, 734, 738, 744, 752, 763ER, 772, 773, 77W, RJ100, ERJ145, Q400, Do328
 
luv2fly
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Sat Nov 24, 2007 2:56 am



Quoting Davescj (Reply 21):
NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

Dave

Difference being is that NW has a financial tie with CO, i.e. stock ownership. NW and CO have no such relationship with DL other than code sharing.
You can cut the irony with a knife
 
SR 103
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RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Sat Nov 24, 2007 2:24 pm



Quoting Abrelosojos (Thread starter):
The BE lounge is nothing special.

I agree, very lackluster which is surprising for a premium product. Oh well I get to use one of them again in ATL next month when I fly KL. I hope it is better equipped than the JFK one.

Quoting Abrelosojos (Thread starter):
80% of J cabin was non-revs on stand-by travel. NOT GOOD FOR DELTA AT ALL on a supposedly high demand business route.

No offense, but with AF and CO as alternatives on the route, who would fly DL? I know you had a very nasty experience on AF, but if you see my trip report from July on my JFK-CDG run, you would see why many may prefer to fly Air France.

Quoting Abrelosojos (Thread starter):
Limited food options, and NO FREE INTERNET.

My biggest gripe with the Delta lounges. Considering fellow Skyteam members CO and NW offer free wi-fi in their lounges, DL is lacking big time.

Quoting Abrelosojos (Thread starter):
Ok, and those fake-wood bathrooms need to go. They look good, but get so dirty so fast!

I could not agree more. The one I used this past week was very faded.

Quoting Abrelosojos (Thread starter):
Of course, I LOVED THE ICE CREAM SUNDAE!

I like the ice cream sundaes too, but they tend to become mundane after a while for frequent flyers like me. Once in a while I like other kinds of desserts to spice things up if you will. However it is true that a Sundae tends to guarantee the most satisfaction of any dessert and it is very hard to screw up ice cream.

Quoting Abrelosojos (Thread starter):
Absolutely outstanding! I was thoroughly impressed by the natural warmth of the DL crew on this flight.

Good for you. I have never had the pleasure of experiencing a truly extraordinary crew such as this on any of my Delta flights. I have been extremely lucky however to get these kinds of crews on all my NW and CO international travels.

Quoting Abrelosojos (Thread starter):
In my humble opinion, Delta has the best overall product for an American airline flying intercontinental today. I say this DESPITE their old style J seats. More than anything, an airline is made up by their people. Of course, they lacked refinement ... but DL service had heart.

You sure you were on Delta? Glad to see their employees actually trying to make a difference these days. The horror stories I could tell you about the past. Its good to see DL trying to change, I should try them out internationally again soon, but they just have not really impressed me recently with all my domestic flying on them. If its a US airline, I tend to stick to NW and CO as I do think they are best US carriers on offer at the moment.

By the way, great report! Thanks for taking the time to write it all out!

SR 103
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Sat Nov 24, 2007 5:02 pm



Quoting SR 103 (Reply 34):
No offense, but with AF and CO as alternatives on the route, who would fly DL? I know you had a very nasty experience on AF, but if you see my trip report from July on my JFK-CDG run, you would see why many may prefer to fly Air France.

= I am not a huge CO fan and MOREOVER I am not a fan of CO at EWR. As you saw from my AF TR, I guess I made the right choice  Wink.

Quoting SR 103 (Reply 34):
I like the ice cream sundaes too, but they tend to become mundane after a while for frequent flyers like me. Once in a while I like other kinds of desserts to spice things up if you will. However it is true that a Sundae tends to guarantee the most satisfaction of any dessert and it is very hard to screw up ice cream.

= Jaja ... monami, I can assure you I fly frequently as well ... and I will never get tired of a well done sundae.

Quoting SR 103 (Reply 34):
You sure you were on Delta? Glad to see their employees actually trying to make a difference these days. The horror stories I could tell you about the past. Its good to see DL trying to change, I should try them out internationally again soon, but they just have not really impressed me recently with all my domestic flying on them. If its a US airline, I tend to stick to NW and CO as I do think they are best US carriers on offer at the moment.

= We certainly have opposite views on DL vs. AF vs. CO/NW. In the end, I think both of us are fortunate to live in a world where we have the choice to go for airlines that have worked for us in the past. My excellent DL experience is not a one-off. I did another TR on them ... SEA-JFK ... and service was very very good again. Too bad I am married to Star Alliance and United when I am in the U.S.

Cheers,
A.
Live, and let live.
 
B747forever
Posts: 12855
Joined: Mon May 21, 2007 9:50 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Mon Nov 26, 2007 8:08 am

Really great TR.

I always enjoy to read your TR.

Great that you had a good experience with DL.

Thank you for sharing.

B747forever.
Work Hard, Fly Right
 
widget1580
Posts: 286
Joined: Fri Jul 16, 2004 4:14 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Sun Dec 02, 2007 12:28 am

Loved the trip report! Amazing job, I always look for ones that you write.

Quoting Davescj (Reply 21):
NW/CO both upgrade each others elites. As a result, if I can't fly CO, I'll fly NW over DL all other things equal for the upgrade. If NW/CO/DL all upgraded each other's elites, I'd fly DL much more -- and even though the points may be with CO, the $$ would be with DL and not NW, esp internationally.

If you want to fly first class, pay for it.


-trAAv
KLM | Journeys of Inspiration
 
LO231
Posts: 2227
Joined: Tue Sep 28, 2004 5:55 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Sun Dec 02, 2007 3:37 am

Wow, great trip report!

You sure have put your time to it!

Thanks for sharing and please keep them coming!

Regards,
LO231
Got both LO 788 frames already, next LO E95 and 734 BRU-WAW-BRU
 
SkyTeamTriStar
Posts: 245
Joined: Tue Dec 11, 2007 2:47 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Mon Dec 24, 2007 6:22 pm

Firendly FYIs.....

Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin
3 words: Delta Air Lines


BusinessElite:
2 words squeezed together to make one word

Smoking hot pics btw....
 
seemyseems
Posts: 359
Joined: Fri Jan 02, 2009 12:42 am

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Mon Apr 13, 2009 11:17 pm



Quoting Abrelosojos (Thread starter):
(Aah … that beautiful uneconomical bird)

What? I see no A340!  Wink

Yet another great TR!
seemyseems
 
DLHFLYER
Posts: 32
Joined: Sat Apr 11, 2009 5:35 pm

RE: Delta Airlines DL 118: 09/AUG/07: JFK-CDG: J Cabin

Mon Apr 13, 2009 11:31 pm

Nice report. The check in areas make JFK seems so small and cramed...
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