I recently traveled through JFK
with a three-hour connect eastbound. The only thing I can say about Delta's facilities there is that they make LAX
look positively palatial which I didn't think was possible.
The waiting areas are way too small (60-90 seats) for gates handling 767s. The Starbucks and Balducci's fronts right on to a crowded concourse with no table or chairs to sit and eat your food. The Burger King upstairs in Terminal 3 had a long line and little space. There was a large food court and Duty Free section, but it was clear at the end of Terminal 3 and if I had not been exploring the terminal I never would have found it. It is not in a place where the majority of passengers will see it because it is at the end of the concourse and there are only a few gates beyond.
Returning to the US, I had 60 minutes to connect Int'l to Domestic. The only reason I made the connection was because the customs waved me through without any questions which is different from my usual experience at LAX
. Connecting passengers cart their bags down a hallway to a chaotic scene with bags stacked everywhere and confusing lines for security. There were no Delta personnel present, only TSA
employees who kept saying "I'm sorry, but I just started here and I don't know what is going on".
On the plus side, Delta has better inflight service than American and appears to be working hard to improve it. They are working to install TV
's in every seat (both flights between SAN
had them) and have noticeably good service between JFK
including such rarities in coach as copies of USA Today at the beginning of the flight, free wine with dinner, flight attendants who spoke English, German and Polish, and three different food services between TXL
which is about 8 hours in length.
If Delta is serious about becoming a major player in the JFK
- Europe market, I would help them if they upgraded the terminal space especially since American is all new, Terminal 1 is gorgeous and the International Terminal (I believe it is terminal 4) is also new. I don't know if they have the money, however.