gabrielchew
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HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 9:38 am

HKG-LHR-HKG Air New Zealand, Premium Economy and Economy

When looking for a flight back from China to London, I came across this brilliant fare (600 GBP) with Air New Zealand on the Hong Kong to Heathrow route, outbound in Premium Economy, return in normal Economy. I jumped at the chance to once again fly on the upper deck, even though flying from Hong Kong wasn’t particularly convenient. From Beijing, I took the train down to Shanghai, then (as I had the time), did an 8 day detour through the Philippines (Shanghai-Manila-Caticlan-Cebu-Hong Kong), before my London flight.

Hong Kong (HKG) - London Heathrow (LHR)
25th January 2008
NZ 39 (Air New Zealand)
0815-1335 (Scheduled), 13h20m
0843-1356 (Actual), 13h13m
Premium Economy (Upper Deck)
Boeing 747-400, ZK-NBW (Wellington)

The day started early, with me getting up at 4.20am, then getting a bus from Kowloon to the airport at just after 5am. The bus (N21) takes about an hour, and does a detour though all the cargo areas (affording some good views of the ramps if you sit upstairs). The weather this morning was rubbish, and it was still before dawn, so there wasn’t much to see. The bus was pretty full, mostly with airport workers. As we approached the terminal, I saw the lovely inbound aircraft just docking towards the far end of the terminal.

NZ 39 is a one stop flight from Auckland to London, with a stop in Hong Kong, which is where I joined the flight. As a result of the flight arriving overnight from New Zealand, it leaves much earlier than most HK-London flights (most depart around midnight (British Airways (3), Virgin (1), Cathay Pacific (2) and Oasis Hong Kong (1)). Qantas has a flight from Melbourne to London via HKG which was scheduled for 0800, but ended up leaving late (just before we did), and arriving, I’m delighted to say, after we did at LHR. Cathay Pacific have two flights leaving during the day as well (around 9am, and 2pm I think). Oasis Hong Kong also have a daytime flight leaving early afternoon. This makes a total of twelve flights a day, with six airlines, from HKG to London, which I think is the busiest Asia-Europe route (maybe excluding London-Dubai). At any rate, it has the largest choice of airlines.

QF 29 to London from Melbourne


NW 2 to Los Angeles via Tokyo


NZ 39 to London from Auckland


Check in was very empty, with just one couple at the Business desk, one other guy at Premium Economy, and four people at Economy. I was given my assigned upper deck seat, and was on my way though immigration and security without any problems. Unlike in Europe, most Asian airports don’t seem to wake up until 9 or 10am, and most of the shops only opened at 7am or half past, so the terminal was pretty boring, and with the poor weather, and lack of light, spotting less than satisfactory. Despite the really nice architecture of the (relatively) new HKG terminal, I’m not a great fan. Singapore Changi is much better in my opinion, with loads of shops (good value, and open 24 hours many of them), even though the terminals are a bit lackluster visually. HKG did have free internet though.

Departures


Boarding started at 0745 with a big queue for economy, but none for premium passengers. I was warmly greeted at the aircraft door, and pointed the way up the stairs. I had a look out for some magazines or something, but there only seemed to be golfing magazines. There were no newspapers either at the gate or offered on board which was a bit disappointing. Each seat had a bottle of water, a pair of noise cancelling BOSE headphones, a blanket and a pillow.

The upper deck of ANZ 744s are split between Business (5 rows, 10 seats, in front of the doors, in a 1-1 arrangement) and Premium Economy (5 rows, 23 seats, in a 3-2 arrangement). There is no curtain separating the two. There are also two smaller Premium sections on the main deck, each with eight seats.

Upper deck Business Class


Upper deck Premium Cabin (after landing)


Lower deck Premium Cabin


As always on the upper deck, there is a handy cabinet next to each window seat. It was my first time in premium economy and long haul Air New Zealand, so I wasn’t really sure what to expect from either the seat itself, or service. The seat was a little wider than standard economy, but there is a lot more legroom (40 inches), so there was a lot of room. The tray tables are in the arm rest. The TV screen is the same time as in economy (8.4 inches I think).

Welcome Drink


Once most of the passengers boarded, the crew came round with a choice of orange juice, water or sparkling wine. The last passenger to board, an elderly woman who had got a bit lost in the transit area, ended up as my neighbour. 19 of the upper deck seats were taken.

The taxi to the runway was a bit slow, and we finally rotated nearly half an hour late. The weather hadn’t cleared, and for the first twenty minutes or so, there clouds were pretty thick and there wasn’t anything to see. Once the seatbelt sign was extinguished, the crew came though with menus. It became clear quite soon that premium economy isn’t so much an upgraded economy, but a downgraded business class. The same cabin crew served both, and the food and drink options were practically identical. Difference at meal times were quite minor – premium are served on semi-preset trays, whilst business had their table set etc. During meal services, the crew would start at the front of the business section, and then carry on though premium serving and offering the same stuff. To all intents and purposes, it was business class service. Business class have better ‘hardware’ (e.g. duvet, washbag), as well as a comfortable looking flat bed.

Before breakfast was served, a choice of fruit juices and smoothies were offered (the smoothie was very nice – orange and mango).


Breakfast was served in four parts - fresh fruit and yoghurt, then a choice of cereals, then the bread basket was brought around.



Finally, there was a choice of three hot meals (Crab and potato cake with poached eggs, beef filet and chicken tenderloin with mushroom ragout, and prawns and egg noodles).


I had the crab and potato cake which was really good. And the eggs – they were actually runny; I couldn’t believe it! Very tasty. A very large and filling breakfast.

In an effort to relieve some the impending jetlag associated with an eight hour time difference, I then tried sleeping for a few hours. All the window shades were closed, and most of the passengers seemed to recline their seats. It was much more comfortable than normal economy, with the seat having a lot of recline, and a very comfy blanket. I felt that the pillow had a bit too much filling, being almost football shaped.

Mid-flight


Toilet Amenities


Moving Map


There were a few self service bars set up (one just in front of the upper deck doors, another just on top of the stairs, and anther near door 2L), offering drinks, crisps etc.


There were plenty of crew around, though as far as I saw, none came though the cabin seeing if you wanted anything. They were fast when you pressed the call button though. I ordered a ’42 Below’ vodka cocktail, which took a bit of time as the FA had to dig though loads of brochures to find the menu. It was a strange tasting cocktail – certainly unique tasting.


About midway though the flight, the crew started a snack service of sandwiches, cakes and scones with tea or coffee. They did a few rounds until everyone was very full – all very nice, and just what was needed by that time of the flight.


Siberian town mid-way


Upper deck


When we reached western Russia, the crew started serving lunch/diner. Starters was seared tuna, followed by a choice of beef, chicken or monkfish.

Tuna starter


Beef


It was the best beef I have had in a while. Following the main course, mango cake, cheese, crackers, grapes and port were offered, along with more tea and coffee.


Approach to London


Route map


London (can you see St.Pauls and the Tate Modern?)


Views of London were good except for the scattered cloud. We landed a few minutes late as we were left circling north London for nearly half and hour.

ANZ has a really cool moving map which includes your location at origin and destination airports.


For once, we didn’t have to wait for a gate. Another ANZ B747 from Auckland via Los Angeles was already on stand not far.

Our B744 with the new Heathrow control tower in the background


Immigration wasn’t too busy, and my luggage was sprinting around the belt by the time I worked out which belt it was meant to be on.

Rating

Seat: 9/10 Very comfortable, thought the pillow was too big to be comfortable. Good legroom.
Staff: 10/10 Courteous, friendly and polite.
Catering: 9/10 Business class standard, with an enormous choice of drinks. They ran out of little bottles of water though mid-flight, which was annoying.
Entertainment: 9/10 A good choice of movies and TV shows, but the personal music playlists were hard to use.
Departure: 8/10 Small check in queue, immigration fast, but nothing to do in the terminal.
Arrival: 9/10 Only a short queue for immigration. 30 minutes from touchdown to the underground. A lot of walking to do though at Heathrow.
Value for money: 10/10 Worth the premium over normal economy (150% airmiles).

Overall (NZ Premium Economy): 91%

Skiing holiday in Laax (not LAX!) in Switzerland in between flights (see my report from London to Zurich and Dublin)

LHR-ZRH-DUB-LHR, Swiss And BMI (by Gabrielchew Feb 27 2008 in Trip Reports)

London Heathrow (LHR) - Hong Kong (HKG)
8th February 2008
NZ 38 (Air New Zealand)
2115-1700 (Scheduled), 11h45m
2137-1706 (Actual), 11h29m
Economy
Boeing 747-400, ZK-NUH

Underground was suffering for its usual Friday evening woes, and so I arrived at Heathrow a little later than I was planning, but still in plenty of time for the 2115 flight to Auckland via Hong Kong. When I found the ANZ check in at the back of the terminal, there was no one there except a flight attendant from BMI who was trying in vain to use a ‘Z’ ticket (that’s what I overheard anyway). The very nice lady at the business class check in didn’t charge me for my extra bags. I enquired after the price for a Premium Economy upgrade. She checked, and it came out as costing 300 GBP. Had it been a bit cheaper I would have, but 300 was a bit too much.

Even though Heathrow was a zoo as normal, it still only took ten minutes to get though security and immigration and into the departures lounge.

Departures from one of the T3 piers


A bad picture of ANZ B744 at the gate


Boarding was from a gate that had far less seating that what could comfortably hold even half a B744, so it was a bit of a squeeze waiting. After about a half hour wait, they called Business class, then families with young children, then Golds and Silvers from Star Alliance, so I went up to board. They were very strict with enforcing who got on when.

At check in, I was told that the flight was full. Thankfully, once boarding had finished, the two centre seats remained empty, so me and the guy on the other aisle had loads of space to spread out. I was sitting in the front of the ‘premium’ section, which can only be reserved if you have Star Alliance status.

Pacific Economy seating


As usual, there was a delay leaving London for whatever reason. We did a loop to the south before turning around to the north of London.

Routing out of London


Once the seat belt signs were off, the cabin crew started the dinner service. There were no menus in economy so the choices were read out over the PA system. There was a choice of lamb or chicken curry. I chose the lamb which was ok.


The food was good, as were the drink choices. The cabin crew kept coming though the cabin with tea and coffee. They even offered Chinese tea in a big china tea pot which I thought was a nice touch.

Once the trays had been cleared, and the lights dimmed, I managed few hours of sleep before breakfast (choice of scrambled egg and sausage or chicken/vegetable tart). I chose the egg and sausage.


Cabin before breakfast


The films were different to those offered on the way out, and the choice was still extensive and pretty interesting. I watched the Nanny Diaries and Paul Merton in China (both worth watching).

Approaching Hong Kong


We landed a few minutes late, but caught up some of the lost time.

Leaving the runway in Hong Kong


On stand in Hong Kong


Disembarkation was fast as I was at the front of economy, and I somehow managed to get a people mover metro car all to myself from the end of the terminal to the baggage claim (all the others were stuffed to the gills).

Immigration was a fast as always, although the bags took a bit of time to come out.

Hong Kong by day


Hong Kong by night (in black and white)


Rating

Seat: 7/10 for an economy seat, it was ok. The adjustable headrest wouldn’t stay up. Economy pillows were more comfortable than in Premium Economy, though were covered in cheap cloth.
Staff: 10/10 Excellent as before
Catering: 8/10 The lamb wasn’t wonderful, but everything else was pretty good.
Entertainment: 9/10 Excellent selection
Departure: 6/10 The departure lounge at Heathrow was far to small for a B747. A little behind schedule.
Arrival: 9/10 Just a few minutes late. Took about 40 minutes to get out of the airport from landing.
Value for money: 9/10

Overall (NZ Economy): 83%

Overall for the two flights: 87% - Recommended
Air New Zealand is a good way to fly – pity their route network isn’t very extensive unless you live in Australasia.
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gkyip
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 9:56 am

Nice report, great pics. The service in ANZ looks great! Is that proper crockery in economy? I've wanted to try ANZ or VS for their flat bed but I love my Club World too much!  duck 

Quoting Gabrielchew (Thread starter):
I’m not a great fan. Singapore Changi is much better in my opinion

Sorry to hear that. For me, HKG is my favourite airport. I like the architecture and the efficiency. Singapore is very nice, but I prefer the layout and plan of HKG.

Maybe I will consider NZ for my next LHR-HKG trip.

Gary
The strength of the turbulence is directly proportional to the temperature of your coffee
 
StefanPAD
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 4:03 pm

Great detailed TR and a nice read. Pics are good as well.

Quoting Gabrielchew (Thread starter):
I enquired after the price for a Premium Economy upgrade. She checked, and it came out as costing 300 GBP. Had it been a bit cheaper I would have, but 300 was a bit too much.

What a pity for you. But the benefit for us is to see the economy product now.

All meals in both classes are looking delicious to me.

Quoting Gabrielchew (Thread starter):
pity their route network isn’t very extensive unless you live in Australasia.

 checkmark  Therefore it is nice to read a TR of a NZ flight to Europe in two classes. Very seldom I think. Good job!

Regards,

Stefan
 
Ansett767
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 4:28 pm

Great trip report with all the needed details! Well written too - didn't get boring or overly long!

I am very keen to try Air NZ's premium economy service soon. I have tried BA's and VS's and have ot say the food and service looks MUCH better on NZ! And on the lower deck the section with only 2 seats across looks wicked - very prviate!
 
sq_ek_freak
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 9:16 pm

Wow, NZ seems to have a Premium Econ product that rivals some airlines' business class! I desperately wanted to try NZ in April - we're visiting a friend in London, but their fares from LAX to LHR were ridicously higher than everyone else on the route in Y - we ended up on Virgin, they were pretty much on par with UA and AA, and less than AF and BA. AC was the cheapest by far, but that required a stop in Calgary and would mean we'd actually have to fly AC, so obviosuly VS over UA/AA, though I don't get any Star Alliance miles on them. Great report though, I really liked the presentation of their meal service. Their economy offerings look to be on par with the likes of CX and SQ - I always thought that BA's Y meal service presentation looked really sloppy!
Keep Discovering
 
KLMD11L
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Feb 27, 2008 11:32 pm



Quoting Gabrielchew (Thread starter):
All the window shades were closed

My worst nightmare!!  gnasher  There's a lot of beautiful views to enjoy on HKG-LHR flight, What's the point of booking a window seat when they force you to close it?!! This never happened to me on a NZ flight though, but it did happen on a very scenic FRA-BKK with TG!  Sad

Quoting Gabrielchew (Thread starter):
Air New Zealand is a good way to fly

Agreed, Excellent value for  dollarsign .

Quoting Gabrielchew (Thread starter):
pity their route network isn't very extensive unless you live in Australasia.

Or N. America's west coast! They could make it even more extensive by launching a third LHR service via SFO or YVR once the 787s & 77Ws arrive.
KLM MD-11...The Ultimate Flying Machine!
 
buck3y3nut
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Thu Feb 28, 2008 1:34 am

Wow great trip reports... Really enjoyed reading all of them. I'm very impressed by the service of ANZ. The food even in Y looks delicious. I definitely would like to try them out some time. Maybe when I manage to go down to NZ someday  Smile Thanks a bunch for writing this report and sharing it with us!!!
 
ba777pilot
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Thu Feb 28, 2008 2:24 am

Excellent Report

ANZ always seemed to impress me by there product and it shows it in this Report..

Nice pics also

Ba777
N.S.
 
ba319-131
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Fri Feb 29, 2008 10:39 pm

Fantastic, loved this read, so informative!

Quoting Gabrielchew (Thread starter):
I took the train down to Shanghai, then (as I had the time), did an 8 day detour through the Philippines (Shanghai-Manila-Caticlan-Cebu-Hong Kong), before my London flight

- Very nice!

Quoting Gabrielchew (Thread starter):
The upper deck of ANZ 744s are split between Business (5 rows, 10 seats, in front of the doors, in a 1-1 arrangement) and Premium Economy (5 rows, 23 seats, in a 3-2 arrangement). There is no curtain separating the two

- If I were in Business, not sure I'd like this set up, did the 2 classes share the same toilets?

Quoting Gabrielchew (Thread starter):
Upper deck Business Class

- Nice looking seat, but I'd be upset at the window & view being behind me.

Quoting Gabrielchew (Thread starter):
It became clear quite soon that premium economy isn’t so much an upgraded economy, but a downgraded business class. The same cabin crew served both, and the food and drink options were practically identical. Difference at meal times were quite minor – premium are served on semi-preset trays, whilst business had their table set etc. During meal services, the crew would start at the front of the business section, and then carry on though premium serving and offering the same stuff. To all intents and purposes, it was business class service. Business class have better ‘hardware’ (e.g. duvet, washbag), as well as a comfortable looking flat bed.

- Amazing, the meal service looks fantastic, far better than the products from BA & VS!

Quoting Gabrielchew (Thread starter):
Value for money: 10/10 Worth the premium over normal economy

- I'd say, seat aside, it's almost Business Class!

Quoting Gabrielchew (Thread starter):
I enquired after the price for a Premium Economy upgrade. She checked, and it came out as costing 300 GBP. Had it been a bit cheaper I would have, but 300 was a bit too much.

- I'd have paid it, but thanks for not and letting us see Y service.

Quoting Gabrielchew (Thread starter):
Hong Kong by night (in black and white)

- Superb, one of the best pictures I've seen on A.NET!

Thanks

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
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NZ107
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Sat Mar 01, 2008 12:52 am

Excellent TR, thanks a lot for sharing! I'm yet to fly NZ longhaul.. And with TRs like these I ought to sometime soon.. Great pics and good coverage too!
It's all about the destination AND the journey.
 
Milesdependent
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Sat Mar 01, 2008 1:08 am

Wow - I am amazed at the quality of NZ's premium economy. As someone who has become accustomed to J class travel from my old job, I am unwilling to fly long-haul Y anymore, so am going to have a close look at NZ premium economy.
 
laca773
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 03, 2008 6:44 am

Thanks so much for the enlightening report on NZ's Premium Y ! It truly looks like a far superior product when compared to the offerings of VS & BA on similar routings. The meals look incredibly all the way through which usually isn't the case. It truly looks like NZ put a lot of thought and effort into this product. Maybe some of the other's will upgrade their inflight Y+ product just to be more competitive when you see this.

Warmly
LACA773
 
GSPSPOT
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 03, 2008 6:38 pm

I'm so jealous!! But, thanks for sharing. NZ's Premium Economy really, really does sound awesome! Basically the same catering as J. That's amazing. Wish NZ was in Skyteam!
Finally made it to an airline mecca!
 
gabrielchew
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 03, 2008 10:21 pm



Quoting BA319-131 (Reply 8):
- If I were in Business, not sure I'd like this set up, did the 2 classes share the same toilets?

Yeah, they do. I was going to mention in the report that I'd be a bit anoyed having to share stuff with economy, but forgot.

Quoting BA319-131 (Reply 8):
Quoting Gabrielchew (Thread starter):
Hong Kong by night (in black and white)

- Superb, one of the best pictures I've seen on A.NET!

Thanks!
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
B747forever
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Mar 12, 2008 4:11 pm

Nice TR

Like your pics.

Seems that ANZ is really good. Maybe I shall one day take them to LAX.


Thank you for sharing

B747forever
Work Hard, Fly Right
 
starguy
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Mar 12, 2008 8:13 pm

I work for VS and even I have to admit that the catering on NZ looks FAAAAAARRR superior to that of Virgin Atlantic. Very Generous portion sizes too. Well done Air New Zealand.
 
EXAAUADL
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Mar 12, 2008 8:44 pm

The quality of their food for premium economy is definitely tops...looks like decent J class food
 
Elite
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Sun Mar 16, 2008 3:09 pm

Thanks for the amazing trip report! Impressed by ANZ, will try to try their premium economy some day.

Quoting Gkyip (Reply 1):
Sorry to hear that. For me, HKG is my favourite airport. I like the architecture and the efficiency. Singapore is very nice, but I prefer the layout and plan of HKG.

Same here  Smile
 
SASDC8
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 17, 2008 6:37 pm

Wow!! I must say that I'm truly impressed by NZ Y+ offering. The food looks amazing for y-class Big grin

But does this not take away some benefits of their J-Class offering?? I mean, if the food is basically the same, you are in the same cabin and you share the laws... The only difference then is the flat bed seat (a big plus) and lounge access on the ground??

Nice report on a very nice product  Smile

Cheers

Stein
2-3-2 is NOT a premium configuration
 
ALexeu
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 17, 2008 9:11 pm

Interesting report and nice pics !

Do pax flying NZ-UK have a right to disembark in HKG (just to visit airport transit and duty-free) or are they suppose to stay on board while in HKG ?
Are pax preferring flying to London via HKG or LAX ?

Regards
 
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NZ107
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 3:03 am



Quoting SASDC8 (Reply 18):
But does this not take away some benefits of their J-Class offering?? I mean, if the food is basically the same, you are in the same cabin and you share the laws... The only difference then is the flat bed seat (a big plus) and lounge access on the ground??

Well I believe it would come down to the space you use for how much it costs.. Y+ gives you pretty much an Economy seat and a bit more legroom but J gives you a bigger space etc. Amenity Kits? Well everything apart from space generally doesn't cost that much to the airline.. Food can't cost too much. There's not that much in the lavs which differentiate it from the Y one, apart from the numbers assigned to each one I presume. Also the baggage allowance remains different, another few kgs for J.
It's all about the destination AND the journey.
 
gabrielchew
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 7:45 am



Quoting AlexEU (Reply 19):
Do pax flying NZ-UK have a right to disembark in HKG (just to visit airport transit and duty-free) or are they suppose to stay on board while in HKG ?
Are pax preferring flying to London via HKG or LAX ?

All pax have to disembark in Hong Kong, although unlike transiting in LAX, you don't have to go though immigration twice and be fingerprinted and interviewed. I think the HKG flights take a bit longer though. LAX pax get a larger luggage alowance.
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
SASDC8
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 9:57 am



Quoting NZ107 (Reply 20):
Well I believe it would come down to the space you use for how much it costs..

Yes I totally agree with you and that space is the ultimate luxury onboard the aircraft, but I also want and expect better service and catering when I travel business class.
I mean big kudos to NZ for what looks like fantastic catering in Y+, but if it leads to less pax willing to pay the premium for business class, then it is not all good for NZ.

I know that at least SK offers Y catering in Y+, but a much better seat than Y-class. Their J-class seat, catering and service is at a much higher standard than Y+, which leads to me flying their business class instead of their premium economy. But that's just me....

Stein
2-3-2 is NOT a premium configuration
 
ALexeu
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 10:29 am



Quoting Gabrielchew (Reply 21):
All pax have to disembark in Hong Kong, although unlike transiting in LAX, you don't have to go though immigration twice and be fingerprinted and interviewed. I think the HKG flights take a bit longer though. LAX pax get a larger luggage alowance.

Sorry for o/t, but why do these transit pax have to disembark? What about BA, QF, EK flights to Australia via Singapore or Kuala Lumpur?

Do you need to have US visa if you are flying via LAX to Auckland?

Regards
 
smi0006
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 2:15 pm



Quoting AlexEU (Reply 23):
Sorry for o/t, but why do these transit pax have to disembark? What about BA, QF, EK flights to Australia via Singapore or Kuala Lumpur?

I know EK and QF do not sure bout BA though

I think the main reasons are: its to make it easier for the caters and the cleaners no one in their road and thus faster for them, plus its a logistical nightmare to coordinate that many people, and the old airline prime derective: for safety, there is simply to many people on the aircraft it gets to messy if an evacuation is required whos doing what where, doors arming opening and so on....

Think about how many people you would have onboard doing their own thing: Old crew + New Crew + Transit Pax + Joining pax + Disembarking pax + Cleaners + Caterers + Ground staff. Much easier if u take all teh pax out of the equation! lol

Cheers Smi
 
starguy
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 2:43 pm



Quoting AlexEU (Reply 23):
Sorry for o/t, but why do these transit pax have to disembark? What about BA, QF, EK flights to Australia via Singapore or Kuala Lumpur?

Do you need to have US visa if you are flying via LAX to Auckland?


When I flew all the way through from LHR to AKL, all passengers disembarked, first the passengers entering the USA, who proceed to the immigration hall, then transit passengers who are taken immediately to a transit lounge next to the gate. They did not pass through immigration and did not require a visa.

The aircraft was cleaned and catered and a new crew took over. All Transit passengers boarded first and took their original seats, then passengers from LAX joined.

I know that some flights where a brief stop over is needed, the passengers will only stay onboard if the crew do e.g. LGW-TAB-GND (Grenada, Caribbean). This is only a very small hop from one island to the next and drops off passengers, a security check is made for baggage and then the aircraft continues to GND without the need for re catering or cleaning.
 
aznmadsci
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Tue Mar 18, 2008 8:54 pm



Quoting Smi0006 (Reply 24):
I know EK and QF do not sure bout BA though

I was recently on EK HKG-BKK that continued onto DXB. Though they said that pax could deplane while the aircraft gets serviced for those continuing onto DXB, however, it was not the case on that flight. This time the purser said that all pax continuing on must stay on board while the plane gets serviced and a new crew continues onto DXB. Also, it was constantly repeated that pictures taken with flash photography were not permitted while plane was on the ground at BKK.
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sky0000547
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Wed Mar 19, 2008 2:58 pm

I often do the same route LHR-HKG-LHR in Y but I go with VS so this is a nice comparison between the 2 airlines for me. It appears that ANZ only offers 2 meal choices rather than 3 as offered by VS. I do like the maps on the IFE especially the airport layout. VS turns their IFE off 30 mins prior to landing so there is no map to see at all. I think I personally would prefer to do a night flight rather than a day flight HKG-LHR.

Thanks, a very good TR!
 
SInGAPORE_AIR
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Fri Mar 21, 2008 7:37 pm

A very interesting trip report GabrielChew!
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OA260
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Sun Mar 23, 2008 10:48 am

Very nice report and pics. NZ sure does have a nice product. The food looks really nice and seats comfortable. I dont like the idea of being on the upper deck though if I were in J class.

OA260
 
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Zkpilot
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Mon Mar 24, 2008 12:58 pm

Thanks for the TR... excellent quality, nice pics and detailed TR.  Smile

Quoting Gabrielchew (Thread starter):
Seat: 7/10 for an economy seat, it was ok. The adjustable headrest wouldn’t stay up.

The headrest not staying up would be annoying I guess, at least they have the wings which many airlines STILL don't have! Otherwise what did you think of the seat? 34" seat pitch in Y is more than any other airline I know... most only have 31-32", and with the nice AVOD IFE etc its quite a nice seat IMO.

Quoting KLMD11L (Reply 5):
My worst nightmare!! There's a lot of beautiful views to enjoy on HKG-LHR flight, What's the point of booking a window seat when they force you to close it?!!

Most airlines only do that when it is a night flight coming into the light... by closing the shades it allows people to get an extra hour sleep before the light becomes too much... believe me it does make a difference! On day flights most airlines don't get you to close the shades as you can actually see out... what is it that you want to see from 36,000ft at night? - The stars? Maybe over some populated areas there might be some interesting scenery, but since most of the world is ocean, and vast areas are sparsely populated, and those that are often have clouds... I don't see why you want to look out at night...?

Quoting SASDC8 (Reply 18):
Wow!! I must say that I'm truly impressed by NZ Y+ offering. The food looks amazing for y-class

But does this not take away some benefits of their J-Class offering?? I mean, if the food is basically the same, you are in the same cabin and you share the laws... The only difference then is the flat bed seat (a big plus) and lounge access on the ground??

The seat makes a big difference when it comes to $ people will pay... NZ Business-Premier (like VS) has the herringbone shaped seat which becomes completely flat, long lieflat bed. Bigger screen etc too. Each seat has its own aisle access and is more private. Food doesn't really cost much in the scheme of things...NZ originally had a more Y-like food offering but upgraded that and for most of their flights both BP and PE are full. They actually had to add in extra PE seats due to demand.

Quoting AlexEU (Reply 19):
Do pax flying NZ-UK have a right to disembark in HKG (just to visit airport transit and duty-free) or are they suppose to stay on board while in HKG ?
Are pax preferring flying to London via HKG or LAX ?

All pax have to get off to allow the cleaners, caterers etc to do their job and also due to crew change... if pax are onboard then crew have to do a whole different changeover procedure with legal min numbers of crew onboard for transit etc. I doubt pax would generally have the time to leave the airport, but plenty of time to wander about the shops etc.

Quoting AlexEU (Reply 23):
Sorry for o/t, but why do these transit pax have to disembark? What about BA, QF, EK flights to Australia via Singapore or Kuala Lumpur?

Most airlines make pax disembark for the same reasons as above.
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agrflyer
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RE: HKG-LHR-HKG Air New Zealand, Premium Y And Y

Fri Jan 15, 2010 5:52 am

Loved to read your report. Yo do not seen many reports covering NZ. Next Saturday (January 23, 2010) I will fly LHR-HKG in J with NZ (ok, coming into LHR from ZRH and connecting in HKG to SIN). I am really looking forward to the NZ flights.
Fall 2016: ZRH-TLV-ZRH on A3 or LX in Y, ZRH-LCY-ZRH on LX in Y
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