OSL - CPH
Flight: DY 0932 1540-1655h
Aircraft: B737-3M8 LN-KKP "Kirsten Flagstad"
Photo © Petr Popelar
History of the airframe: http://www.planespotters.net/Production_List/Boeing/737/25040.html
Load factor: around 80 %
On-time performance: no significant deviations.
Fare paid: 273 NOK (= 35 EUR / 54 USD)
Booking: Online booking done in March was quick; confirmation mail came within minutes.
Check-in: I checked-in in the morning using one of DY's self-service machine of which about 20 are located at OSL. Processing was quick without problems.
Security check: Having experienced almost nil waiting time at OSL the weekend before, I was surprised to see such long queues, but these moved quite quick (the line I had chosen was fanning out pax into 3 X-ray machines).
At the gate: Past security, the departure gate first was shown as "41", then it was revised to "43", only to be switched back to "41" after 15 minutes. Reason: Both gates were occupied with a/c running a tiny bit late.
Boarding: 2 PSAs (Passenger Service Agents) opened lines to perform the usual checks, which made processing quite quick.
On board (this is were my complaints start): The a/c in use is equipped with leather seats: Nothing wrong about this, but these seats are a bit thick in manufacture, meaning that there is little seat pitch in form of available space for knees. As I am not the smallest guy, I had serious problems to squeeze my legs into the space provide.
Fortunately, the middle seat remained empty, so I was able to sit (still uncomfortable) at an angle.
There were no personal air vents present; reading lights appeared to be out of centre compared to the seat rows, almost as if there now are more seat rows in the a/c than before.
Inflight service: Buy from the cabin staff. Once the trolley had made its round, the cabin crew congregated in the aft and had a (rather loud) chat (all too usual nowadays at some carriers).
Overall impression: Good handling on the ground. Lacking seat comfort in that B733 disqualified DY for potential further consideration of using them for a return visit to Norway (at least as long as these a/c are in the fleet and not updated with better seats). Sorry to say this. I even am re-thinking if I should go on those 3 flights tomorrow (Wednesday) that I booked on DY or if I should write-off those about 150 EUR and go to explore the city of Oslo in more depth.
CPH - OSL
Flight: NB 0678 1915-2025h
Aircraft: B737-8BK OY-SEM
Photo © Luigi Maccio - SpotIT
History of the airframe: http://www.planespotters.net/Production_List/Boeing/737/33019.html
Load Factor: around 25 %
On-time performance: 30 min delay in push-back, 15 min delay in arrival.
Fare paid: 384 DKK (= 51 EUR / 80 USD)
Booking: Online booking done in March involved some more steps, IIRC. A proposed confirmation eMail never reached me (as I am a bidden child in this respect, I print any displayed confirmation into a PDF-file, but only after having scribbled down the confirmation number, should the computer crash during the PDF-generation).
Check-in: I used one of many generic self-services machines that are serving many airlines at CPH's Terminal 2. Processing was quick without problems.
Security check: I cheated a bit, as I had 2 hours to kill and I took the bus to Terminal 1 (for domestic departures) where I was at that time the only pax going through security. (Security check at T2 was busy, but without notable queues either).
At the gate: Gate assignment was given only about 40 minutes before scheduled departure. Gate was B10. The boarding time stated in the BP was 1850h. Around that time the gate area filled a bit and a NB-a/c had arrived at the gate earlier. Pax deplaned, luggage for the flight to CPH was loaded, the a/c was refuelled.
No PSA was present. Departure time was reached. No sign of PSA. Telephone kept ringing for minutes, but barring a PSA nobody answered. Tractor for pushback was attached to the a/c. No PSA. Pax still waiting silently.
Around 1930h: Screeching tyres ! 2 PSAs have arrived on an golf cart and start to power up all the equipment to handle boarding. Words in Danish were exchanged between PSA and pax but (apparently) not angry ones. Boarding was conducted quick faciliated by the fact that the load factor was only around 25 %. Push-back at 1945h.
After departure, the captain extended his apologies for the delay which was caused by the ground staff.
Seating comfort was much better than at that DY-plane, even though NB maxes out at 189 pax in that -800 (which is the norm among european LCCs).
Inflight service: Sitting in row 3 the smell of heated Panini (a small baguette with cheese and salami / ... ) kept creeping into my nose. Disregarding my current attempts to loose some weight, I bought one at the price of 6 EUR. It was delicious. The can of Coke Zero was sold at 3 EUR.
Overall impression: Minus points in not sending confirmation eMail and those PSA-related problems. Adequately good seat comfort, attentive cabin crew, good selection & quality of food to buy.
Side note: I had flown from CPH to OSL a few days earlier on SK A321 OY-KBE, which offered less space for my legs than that NB B738. Also that SK-cabin crew was not up to the NB-standard. (Other SK cabin crews I experienced on inner-Norway flights receive a considerably better review from me).
Even though the NB-flight was about 50% more expensive than the DY-flight (on a relatively low base), I consider that extra money well invested.
(no ranking SK, as this was a continuation flight, so I cannot factor in the fare for the CPH - OSL sector alone. Judging by the remaining factors, I would position SK between NB and DY.)
Note: This ranking is based on very limited (numbers of) experience !
All comments are welcome !