Reallly enjoyed the trip report, glad you enjoyed the service on board.
Regarding the point you made about there being no dedicated Club World check-in desks at LHR T5
. Just another example of some of the very questionable decisions made by our 'management' whom seem to be full of lets not rock the boat 'yes-men'.
I remember when I, along with a group of around 30 other cabin crew were taken around T5
for our familiarisation tour. This was about six months before the opening. Whle guiding us around the departures hall the managers showed us the self service kiosks, the fast bag drop and the dedicated FIRST check in area. From us, there was a chorus of 'but where is the dedicated Club World check-in area'? The management reply was 'Club World passengers dont want a dedicated check in area, they want to check in online and print their boarding passes, not carry luggage and fly thru to the lounges'. Believe me, there were many a roll of the eyes from us crew, whom like the ground staff probably have a much better understanding of what BA
's premium passengers DO
value. This was a topic of much discussion among the front line staff. If Club World is the biggest area of revenue and profit should we really be making assumptions that they dont want a dedicated check in area? What about the Club passengers to India/Middle East/Africa that do tend to check in baggage, should they not have priority service? There were posts put on the internal discussion forums which were answered in a very fobbed off manner by the management (we know best).
opens (sort of) and quelle suprise, 6 months later 'after feedback from our Club passengers and staff we have decided to install a dedicated CW
check in area a T5