PlaneHunter
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Posts: 6522
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BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 10:47 am

BCN-MAD-ZRH-MUC: Air Europa Shuttle Meets Swiss Quality



Intro
Air Europa's 737-800, Swiss' A320 and Swiss European's Avro RJ100 are in the focus of this report - completing the coverage about my latest trip to Spain. All those who want to read about the background of this trip or have missed part one (Spanair MD-87 & Vueling A320) simply need to click here:
MUC-MAD-BCN: Star MD-87 & The Pain Of Vueling



Sunday, 13 July 2008
Barcelona (BCN) - Madrid (MAD)
Air Europa, UX2153
09:15-10:30 (09:24-10:40)
Flying time: 00:54 (hrs)

Boeing 737-883
EC-IXO (s/n 634), first delivered to SAS in 08/2000 as SE-DTN
Seat 30F



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Photo © Gerry Stegmeier
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Photo © Diego Ruiz de Vargas - Iberian Spotters



Former appearances as LN-RPO and EI-CXP:


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Photo © Johan K
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Photo © Søren Geertsen




Quick Check-in
In less than three minutes after entering the terminal it was clear the two Air Europa check-in kiosks were out of order, so I had no choice but to line up in queue. However, waiting time was minimal and a friendly female agent welcomed me at the counter. She willingly accepted my request for the second last row and handed the boarding pass to me.

I passed security, bought something for breakfast and went to my (bus) gate. Boarding was started about 40 minutes prior to departure. Even though the bus was already well filled, it didn't move. Again and again passengers showed up and tried to enter - in the end we were packed as sardines when the driver finally hit the road. And it wasn't just cramped - several pax had apparently eaten garlic on the day before. What a disgusting bus ride...  embarrassed 

Some minutes later the bus stopped next to EC-IXO, a former SAS plane, plastered with large Vodafone markings:




Cabin Comfort
After being welcomed by a friendly FA I sat down in row 30. The cabin is equipped with slate blue leather seats which are quite comfortable.


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Photo © Dario Crusafon - Iberian Spotters
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Photo © Dario Crusafon - Iberian Spotters



Although the seats don't belong to the latest generation of slimline models...



...pitch is sufficient. While the cabin appeared to be clean in general, my seatback was a bit dirty. The same goes for the windows - which made it more difficult to take pictures.



Just as I assumed boarding would be completed, another bus load of passengers entered the cabin. In the end the load factor was in the 75 percent range, but the two seats next to me remained empty. EC-IXO was not equipped with foldout screens - but it's an ex-SAS plane, so I don't know about the factory new models in the UX fleet.

Departure
We left the gate a bit late and finally entered runway 25L for a powerful takeoff.



BCN's ATC tower...



...and the new terminal:



We climbed out over the Mediterranean Sea and then turned right.



Just like numerous carriers in these days, Air Europa offers snacks and drinks for sale, at mostly reasonable prices. However, shortly after having had breakfast, I didn't order anything. The remaining flight was uneventful, time for landing:



Ten minutes behind schedule we stopped at the gate at Terminal 2. Now I had some 4,5 hours left before leaving again on Swiss - I decided to stay in this area for spotting for about two more hours.



Sunday, 13 July 2008
Madrid (MAD) - Zurich (ZRH)
Swiss, LX2027
15:20-17:30 (15:22-17:25)
Flying time: 01:42 (hrs)

Airbus A320-214
HB-IJP "Nollen 733m" (MSN 681), first delivered to Swissair in 05/1997
Seat 35F



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Photo © Bjorn Van Brussel
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Photo © Adrian Raths



Former appearance in Swissair colors:


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Photo © Andre Osterloh




Check-in Confusion
More than 2,5 hours prior to departure I left the gate area and went to the check-in area in Terminal 1. The hall was packed with travellers and I tried to get my boarding passes as soon as possible. First of all, I went straight to the Lufthansa check-in kiosks. I had a LH booking code which had also enabled me to check in online for the MUC-MAD flight operated by Spanair. However, this time the computer rejected my code - and then a friendly agent explained to me it wouldn't be possible to check in for Swiss flights at Madrid using LH booking codes.

So I proceeded to the Swiss check-in counters (as shown on the departures screen). There were two queues in front of the two counters and people were apparently being checked in. One screen showed a Norwegian logo (but a Norwegian flight had just departed), the other one showed the airport company's logo. However, a sign on the wall just behind the counters showed several Swiss flight numbers. And the two agents' uniforms contained red and white parts, so I assumed they would work for Swiss or at least Swissport and would check in for Swiss. However, after waiting for 10 minutes and finally presenting my ID, one of the agents behind the counters said something like "no Swiss" and other stuff - it took me a while to realize it was "Jet2" and "Leeds". But there weren't any Jet2 signs anywhere, for whatever reason. Another agent then told me the Swiss check-in (at these counters) wouldn't open until two hours before departure. Wow, another 30 minutes to wait in a cramped and sticky area without enough seats...  Yeah sure
In the end they started some 15 minutes earlier. The agent checked my ID and nodded when I asked her for window seats in the back of the planes on both flights. One minute later I got my boarding passes and spotted a seat in row 7 on the first one, and another low number on the second. I thought the agent had understood my request? I told her my preference for back rows again and finally got what I wanted...

I used the remaining time for spotting (35 new regs at MAD on that day) and finally walked to the gate - at the very end of Terminal 1. The windows in the gate area were dirty all over, so it was hard to take a somehow acceptable picture of HB-IJP:




Cabin Comfort
After boarding started, a friendly female FA welcomed me at the door, one middle-aged male FA was a bit reserved. The cabin, equipped with dark slimline leather seats, was in perfect shape and spotlessly clean.


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Photo © Sam Lambert
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Photo © Christian Galliker - AirTeamImages



Since the gate had been crowded it was no surprise that the plane was apparently completely full (at least in Eco). Even the middle seat next to me was occupied this time. But the seats were comfortable and pitch was absolutely sufficient:



The cabin was also equipped with foldout video screens which showed the flight path most of the time, as well as some TV features.


Shaky Departure
We left the gate almost on time and taxied all across the airport to runway 36R, passing Air Comet A340-312 EC-KHU (ex-Air France).



HB-IJP lifted off after a rather long takeoff roll and was immediately hit by turbulence - which some people in front of me seemed to be a bit surprised about.  Wink




Snack & Drinks
Shortly after takeoff FAs began the preparations to serve snacks and drinks. A smell of baked goods was passing through the cabin and some minutes later we got a pastry made of ciabatta-like bread, filled with a mix of (non fatty) cream cheese and spinach - it tasted very good.



I ordered an orange juice and the friendly FA immediately asked me whether I also wanted a hot drink, coffee or tea. Later in the flight they also offered the famous Swiss chocolate bars.

Greetings from the Cockpit
After we had already entered Swiss airspace...



...one of the pilots introduced himself ("I am your pilot") on the speaker with a nice Swiss-German accent and informed us about some flight details and the remaining flying time. After his German speech he also addressed the passengers in English and French. Some 10 minutes later were already on approach...



...and touched down on runway 14. Belair 757 in Air Berlin colors:





Sunday, 13 July 2008
Zurich (ZRH) - Munich (MUC)
Swiss European, LX1110
19:05-20:00 (19:00-19:54)
Flying time: 00:42 (hrs)

Avro RJ100
HB-IYZ "Tour d'Ai 2331m" (MSN 3338), first delivered to Crossair in 11/1998
Seat 19A



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Photo © Vinckbooms Kenny
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Photo © Bjoern Hille - AviationPixx



Former appearance in Crossair colors:


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Photo © Stefan Sjogren - Stockholm Arlanda Photography




Easy Transfer
Transferring at ZRH was very convenient - it took me only some 20 minutes to go to my gate. I took a seat and got a total of 16 new registrations during the relatively short period of time. Finally HB-IYZ turned in - good to see we wouldn't have to take a bus to the aircraft.




Cabin Comfort
Again friendly FAs welcomed me at the door. Just like on the A320, the cabin was equipped with dark slimline leather seats - and what's most important: Swiss European has installed a spacious 2-3 configuration, in contrast to the 3-3 layout on LH CityLine and Eurowings.


MyAviation.net photo:
Click here for bigger photo!
Photo © Konstantin von Wedelstaedt



Seat pitch is absolutely sufficient. Additionally, there's plenty of shoulder space - and the left foot can be placed to the left of the seat frame.



Even though a lady sat down on the aisle seat next to me, I didn't feel cramped. Overall seating comfort was better than on the A320. However, the air in the cabin wasn't the freshest...

Turbulence
HB-IYZ left the gate early at 19:00...



...and took off powerfully only seven minutes later from runway 28. Left turn...



...over Zurich's city center:



The flight has been shaky from the very beginning, but it was still possible to serve drinks. It's nice to get drinks on such a short hop, but the FAs' job is not an easy one. I ordered an orange juice while the lady next to me ordered water and a cup of coffee. Right after we had received the stuff, more intensive turbulences hit the plane and I quickly drank the juice. In contrast, the lady didn't show any intention to finish her coffee...so I was already preparing for a nasty spillage.  Yeah sure Luckily, it didn't happen in the end.
Some minutes later the FAs offered the Swiss chocolate bars - really a nice touch one could get used to. After approaching through a layer of thick clouds...



...HB-IYZ touched down on MUC's runway 26L only 42 minutes after takeoff. We taxied around the southern end of Terminal 2 and stopped right in front of the building - but unlike at ZRH we had to walk through the rain to a bus. And the bus drove all the way up to the northern end of the Terminal building. At least I could get some more registrations during that journey...  Wink



Conclusion
Flying Air Europa was easy and convenient, check-in was fast, ground staff and FAs were friendly, seating comfort was sufficient. I wouldn't hesitate to try UX on longer routes, too. However, the website needs to be improved. The booking process can be confusing for non-Spanish speakers (I had switched to another travel agency's website for booking).
Flying Swiss was a pleasure - friendly FAs, good catering, clean cabins, comfortable seats. ZRH is a convenient airport for transfers - and definitely spotter-friendly. However, there's room for improvement in terms of check-in, at least at MAD. Anyway, I will definitely fly Swiss again, probably when the new A330-300s enter into service.


Best Regards,
PlaneHunter
Nothing's worse than flying the same reg twice!
 
djb77
Posts: 238
Joined: Fri Sep 07, 2001 4:00 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 11:54 am

Dear PlaneHunter,
Thanks for sharing your recent experiences on UX and LX. I also really enjoy LX flights but there was one thing I wanted to ask you: Where did you get the names of the two LX aircraft you flew on "Tour d'Ai 2331m" and "Nollen 733m"? I recently took two LX flights and the aircraft names are missing in my log - I noticed that SR aircraft had names, but I hadn't noticed that the LX aircraft did also.
Many thanks for any information you can share...
djb77
 
PlaneHunter
Topic Author
Posts: 6522
Joined: Tue Mar 14, 2006 3:17 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 3:41 pm



Quoting Djb77 (Reply 1):
Where did you get the names of the two LX aircraft you flew on "Tour d'Ai 2331m" and "Nollen 733m"? I recently took two LX flights and the aircraft names are missing in my log - I noticed that SR aircraft had names, but I hadn't noticed that the LX aircraft did also.

Hi Dbj77, the names can be found in the jp airline fleets book and on several websites. One example:
http://www.charliebravo.de/lhtaufnamen/

While I couldn't see the name on the RJ100, I spotted the "Nollen 733m" markings when I entered the A320's cabin. Two years ago, LX started switching to city names again, so the mountain names will be history sooner or later.


PH
Nothing's worse than flying the same reg twice!
 
ual757
Posts: 745
Joined: Thu Sep 28, 2006 12:58 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 3:46 pm

Wonderful photos.

This was a pleasure to read.
 
FLIEGER67
Posts: 5195
Joined: Tue Sep 16, 2003 4:43 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 5:27 pm

Hi, PH,

what a nice airline/aircraft combination and a good read.

Quoting PlaneHunter (Thread starter):
- several pax had apparently eaten garlic on the day before. What a disgusting bus ride...

 alert  Also not what I need especially in the morning.

Quoting PlaneHunter (Thread starter):
Belair 757 in Air Berlin colors:

Well known, from two days later on!

Quoting PlaneHunter (Thread starter):
HB-IYZ "Tour d'Ai 2331m"

And also well known from last years
BUD-BSL and BSL-NCE flights.
I remember comfy seats and that nice 2/3 seating, if you´re on the "good" side!.

Best regards,
Markus (FLIEGER67)
Tripreporter.net
 
Contact Air
Posts: 1143
Joined: Sat Apr 14, 2001 4:13 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 12, 2008 8:18 pm

Hi PH,

it was nice to read about your experiences on your return flights as well. Again an interesting combination of airlines and aircraft.

Food on the Swiss-flight MAD-ZRH looks good - something hot is always nice.

Quoting PlaneHunter (Thread starter):
And it wasn't just cramped - several pax had apparently eaten garlic on the day before.

 boggled   scared 

Quoting PlaneHunter (Thread starter):
Finally HB-IYZ turned in - good to see we wouldn't have to take a bus to the aircraft.

I guess you were lucky as the Avro-fleet is usually parked on the apron at ZRH, at least according to my experiences. But maybe this changes in the evening when there aren't too many larger aircraft departing.

Regards
Christoph
 
PlaneHunter
Topic Author
Posts: 6522
Joined: Tue Mar 14, 2006 3:17 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Wed Aug 13, 2008 2:55 pm

Thanks for your comments, UAL757, Markus and Christoph.

Quoting FLIEGER67 (Reply 4):
I remember comfy seats and that nice 2/3 seating, if you´re on the "good" side!.

Hopefully LX will keep that configuration.

Quoting Contact Air (Reply 5):
I guess you were lucky as the Avro-fleet is usually parked on the apron at ZRH, at least according to my experiences. But maybe this changes in the evening when there aren't too many larger aircraft departing.

That makes sense, interesting to know.


PH
Nothing's worse than flying the same reg twice!
 
ba319-131
Posts: 8159
Joined: Sat Jan 13, 2001 1:27 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Wed Aug 13, 2008 9:05 pm

Hi there PH,

Great report and pictures, really enjoyed the trip.

Quoting PlaneHunter (Thread starter):
in the end we were packed as sardines when the driver finally hit the road. And it wasn't just cramped - several pax had apparently eaten garlic on the day before. What a disgusting bus ride...

- Yikes, I can imagine that was really nasty faint 

Quoting PlaneHunter (Thread starter):
used the remaining time for spotting (35 new regs at MAD on that day)

- Impressive, I need to retun there.

Quoting PlaneHunter (Thread starter):
I took a seat and got a total of 16 new registrations during the relatively short period of time.


- Impressive too, amde about 10 in about an hour the other week  Smile

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
sandrozrh
Posts: 2420
Joined: Sun Feb 04, 2007 12:19 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Qualit

Wed Aug 13, 2008 10:27 pm

Servus again PH!

I was eagerly awaiting this one, and you didnt let me down. A good read with great pics as always. It seems that LX upgraded their service on intra-european flights, and it was about time! I got a bit bored of the same sandwiches they always used to serve, and its good to hear that they're serving something warm again. It looked pretty good too! Glad you enjoyed your flights on LX, and I hope you'll be back  Wink

Handling outsourcing always seems to be a bit tricky at outstations, especially at MAD's ancient T1 where they dont really have a choice, however, check-in opening 2 hours prior to departure isn't unusual  Wink

Quoting Contact Air (Reply 5):

I guess you were lucky as the Avro-fleet is usually parked on the apron at ZRH, at least according to my experiences. But maybe this changes in the evening when there aren't too many larger aircraft departing.

Actually, it is indeed not unusual to see AVROs parked at the Terminal A jetties during non LX rushours. However, during rushour, the Terminal is packed with Airbusses and thus it's virtually impossible to see an AVRO parked there.

Thanks again for the nice read, always good to hear that my future colleagues are doing it right  Smile
 
PlaneHunter
Topic Author
Posts: 6522
Joined: Tue Mar 14, 2006 3:17 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Thu Aug 14, 2008 5:20 pm

Thanks for your comments, Mark and Sandro.

Quoting BA319-131 (Reply 7):
- Impressive, I need to retun there.

Indeed, MAD is always worth a visit.

Quoting SandroZRH (Reply 8):
Thanks again for the nice read, always good to hear that my future colleagues are doing it right



Quoting SandroZRH (Reply 8):
Glad you enjoyed your flights on LX, and I hope you'll be back

I'll be back, no doubts! When will you start flying on scheduled routes?


PH
Nothing's worse than flying the same reg twice!
 
semsem
Posts: 1621
Joined: Fri Jul 29, 2005 1:06 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Thu Aug 14, 2008 6:34 pm

Swiss are very good on short haul flights. It's the long haul that is the problem.
 
sandrozrh
Posts: 2420
Joined: Sun Feb 04, 2007 12:19 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Thu Aug 14, 2008 9:02 pm



Quoting PlaneHunter (Reply 9):
I'll be back, no doubts! When will you start flying on scheduled routes?

If everything goes as planned, in fall 2009 (september/october), but that largely depends when the typerating starts, or in other words: A320 Simulator availability!
 
infodesk
Posts: 1462
Joined: Thu May 18, 2006 11:06 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Fri Aug 15, 2008 7:24 pm

Nice report, always good to read about positive experiences on LX. The ciabatta you got served looked nice too, makes a change from the ubiquitous cheese roll....

Happy flying
Infodesk
"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
 
taichen
Posts: 210
Joined: Thu Jul 26, 2001 7:33 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Sat Aug 16, 2008 6:58 pm

I used Air Europa for the first time last summer and it was a nice, refreshing surprise. Better than Spanair, IMHO.

As for Swiss, no wonder they still provide a nice, "classical" enyojable ride.
 
PlaneHunter
Topic Author
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RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Sun Aug 17, 2008 10:27 am

Thanks for all new comments!

Quoting Semsem (Reply 10):
It's the long haul that is the problem.

Haven't tried LX long-haul yet - what specific problem are you referring to?

Quoting SandroZRH (Reply 11):
If everything goes as planned, in fall 2009 (september/october), but that largely depends when the typerating starts, or in other words: A320 Simulator availability!

I'll keep my fingers crossed!

Quoting Infodesk (Reply 12):
The ciabatta you got served looked nice too, makes a change from the ubiquitous cheese roll....

...or dull sandwiches e.g. served on JK.  Wink

Quoting Taichen (Reply 13):
I used Air Europa for the first time last summer and it was a nice, refreshing surprise. Better than Spanair, IMHO.

As I said, I'd like to try UX on longer routes, too. Some things are hard to judge from a short BCN-MAD hop.


PH
Nothing's worse than flying the same reg twice!
 
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rogerbcn
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RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Sun Aug 17, 2008 11:42 am

Hola PH!

I have read both your reports with interest.

Thanks for posting them.

Quoting PlaneHunter (Thread starter):
Again and again passengers showed up and tried to enter - in the end we were packed as sardines when the driver finally hit the road

I do not know what is wrong with these people. If another bus was following why cage passengers there. Too bad!

UX is a pretty good airline, although they were the first to start BOB menus on their routes in Spain, once the uproar went down the other two: IB and JK followed.

Salut!

Roger
"At reise er at leve" H.C. Andersen (Travelling is Living)
 
sandrozrh
Posts: 2420
Joined: Sun Feb 04, 2007 12:19 am

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Qualit

Sun Aug 17, 2008 12:11 pm



Quoting PlaneHunter (Reply 14):
Haven't tried LX long-haul yet - what specific problem are you referring to?

There's nothing wrong with them really. Semsem is famous for whining about LX on every occasion possible, god knows what they might have done to him, but he's not credible anymore. If you read some of the LX longhaul reports here, you'll notice that people seem to be quite satisified with the product.

Quoting PlaneHunter (Reply 14):
I'll keep my fingers crossed!

Thanks  Wink
 
User avatar
OA260
Posts: 21316
Joined: Thu Nov 30, 2006 8:50 pm

RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Sun Aug 17, 2008 1:42 pm

Great report and nice photos . Whenever I see a LX report it brings a smile to my face.

Thanks

OA260

PS. The new BCN Terminal looks nice. When does it open?
 
PlaneHunter
Topic Author
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RE: BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality

Tue Aug 19, 2008 7:19 pm

Thanks for your comments, Roger, Sandro and Phil!

Quoting Rogerbcn (Reply 15):
UX is a pretty good airline, although they were the first to start BOB menus on their routes in Spain, once the uproar went down the other two: IB and JK followed.

Interesting - did UX also start onboard sales on international routes before IB?

Quoting SandroZRH (Reply 16):
If you read some of the LX longhaul reports here, you'll notice that people seem to be quite satisified with the product.

Yes, that's my impression, too. I will definitely try to get on one of their new A333s.

Quoting OA260 (Reply 17):
PS. The new BCN Terminal looks nice. When does it open?

I heard it's planned to open in early 2009.


PH
Nothing's worse than flying the same reg twice!

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