SQ772
Topic Author
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 5:54 pm



99.925% of the world's population today have at one time or another, been on a plane, traveled to a land afar, and experienced the joys, or some say, romance of air travel, all thanks to globalization. Taking a leaf off Air Asia’s tagline – Now Everyone Can Fly.

Today, not only does everyone fly, judging by the numerous trip reports on a.net, I’m led to believe that the once almighty and exclusive business class has become the general public’s most basic class of travel.

I belong to the minority group of traveling public who can only dream of flying Business Class on a regular basis. I’m also what many call “The Unwashed”. The upper crusts of society usually call us animals - “Cattles” to be exact.

The desire to break out of this social classification has been excruciatingly great. It’s tempting to see the luxuries those ‘washed’ people get to enjoy before and during their flight… well appointed lounges with free food, wine, bubbly… spreading out onboard in seats that can fit 2 guys my size, or being able to indulge in bodily pleasures in a twin-bedded suite.

Short of finding myself another job that flies its highly dispensable executives in Business or First Class, my best hope of discovering the promised travel in a new light, or some say, the romance of travel in a Y class cabin is to:

a) Pray for an operational upgrade
b) Hope that the flight is loss making (half filled) so that I can have all the privacy I need
c) Let cupid command that someone who is totally my cup-of-tea is assigned to sit next to me so that we end up engaging in meaningful relationship building for the duration of the flight, and become the best of friends/partners/lovers the rest of our lives.

Unfortunately, lady luck is seldom on my side. I've not had much luck as a revenue passenger - never secured an upgrade in my working life; only had extra elbow space in Y class less than 5 times in all my years of travel; never had someone seated next to me that I was remotely interested to strike a conversation with… alright maybe once, but it was a red-eye flight and everyone was in the mood for some shut-eye

So what can the luckless great unwashed (business class traveler wannabe) come to expect on a routine flight in Y to some faraway land? As the wise man would say – expect nothing, and hope for the best.

My first trip report of 2008 attempts to do just this… with a little imagination, it is really quite possible for one to bring back the romance of travel - even in Y.

I was scheduled to make a trip to Shanghai in August. August is never a good time to visit Shanghai as it is one of the hottest months with temperatures soaring to highs of 38 deg C and above, and humidity that would put Singapore’s to shame. But I was prepared - to shed few gallons of sweat and hopefully some excess weight as well.

Before I start my journey, I had to decide which airline to go with…

CHOOSING THE AIRLINE

Every respectable and not-so-respectable airline in the world would claim that they’re a reliable airline and therefore there’s no better way to fly but with them. Some want to get you to your destination as smooth as silk and in better shape. While the rest swear that there’s something special in the air for the skies are actually friendly (like those cumulonimbus clouds) and they’re no ordinary airline because they attempt to go beyond expectations.

I tend to ignore such claims and promises as they are seldom fulfilled. I decided to do it my way, and go with what I perceive to be a great way to fly!

The airline I chose is renowned to be consistently great in all classes. One that takes care of their lowly, unwashed customers even… I chanced upon this image as I booked my flight on their website, and was confident that she would bring back the romance of travel for me…



SNAGGING THAT COVETED SEAT

Like any business class traveler wannabe, I desired the level of service often accorded to premium customers, that is, to pre-select a specific seat in my preferred cabin and never having to be at the mercy of an overworked check in agent whose main penchant is to fill middle seats on a full flight.

The airline that I had chosen offered me this choice. I could decide exactly where I wanted to sit and not just some generic aisle or window seat. I felt important and valued!



DEPARTURE

My ride arrived at my doorstep just 5 minutes after the agreed time. Yes, this was the wannabe’s ‘limousine’ ride to the airport (it pays to have friends who are willing and able to offer such personalized free service). In less than 20 minutes, I arrived at Changi Terminal 3!







I was expecting terminal 3 to be abuzz with activities, but it was eerily quiet… not unlike the white elephant a few hundred kilometers north of Singapore. But like any Singaporean thoroughly brainwashed by government propaganda, I chose to believe that the opening of T3 was a timely and wise decision. This is despite having read numerous reports of airport retailers complaining how poor business had been.

Nonetheless, T3 was a sight to behold – modern, bright, airy and serene. A sight for sore eyes. All it needed were more passengers to give it some semblance of an air hub.













Since my downgrade to Krisflyer Silver status this year, I could no longer avail myself to the free snacks and beverages in the new Krisflyer Gold lounge. Disappointed with not being able to experience the new lounge, I made the best of this unfortunate situation by taking breakfast at the foodcourt located in the basement of the terminal.

The beauty about Changi T3 is that every nook and corner is tastefully designed. There wasn’t a moment when I felt unimportant or unworthy of quality food or classy ambience. This commoners’ foodcourt was decked with “designer” seats (with a choice of ergonomically designed plastic seats or 70s inspired fabric couches), swirling ceilings and food selection so wide that it probably made the choices available in the Krisflyer Gold lounge look sad. Never mind if you had to pay for your food as everything was reasonably priced. Some airline lounges in the US make you pay for food and drinks, so there was really no reason for me to gripe about my loss of lounge privileges.







I lost track of time tucking into my Har Gao and Siew Mai (all filled with succulent shrimps and juicy fine grade Australian pork, I might add) and before long, it was time to bid farewell to my ‘limousine driver’ and head for immigration.

Unlike T1 or T2, T3 immigration counters are centrally located. The chances for long queues are therefore high should there ever be a high number of heavies departing at the same time. There were only 5 counters manned this morning, and there wasn’t even a queue in sight! Where is everyone?! The immigration officer this morning wasn’t too friendly either, as my attempt at small talk was received with an “Um… ok… go”. I suppose he couldn’t allow himself to be distracted, considering how a colleague of his had mistakenly let through a passenger holding someone else’s passport some months back…

It is true when they likened T3 to a mega shopping mall. Acres of shops with more staff than shoppers. I hate to say this, but images of KLIA flashed through my mind at this very moment.





Shop assistants spent the most part of their shift exchanging gossips and news about how impressive the Beijing Olympics Opening Ceremony was the night before… or how they couldn’t wait for the gymnastics and diving events to start (well, maybe the second bit was just me thinking out loud). Needless to say, Olympic fever was here, and everyone wanted a piece of the action.




We all know what the medal tally is by now...

I was beginning to feel the itch for lounge access, when I realized that T3 was not only a mega shoppers’ paradise, it was one hell of a mega lounge as well! I’m accustomed to airports with transit areas fitted with 5-in-a-row hard-seats, so T3’s transit area came as a pleasant surprise. Which other airport takes such good care of its ‘unwashed cattles’?! Who needs the no-natural-lights-or-runway-views Silver Kris or Krisflyer lounges when you can have this - A gigantic lounge with free wifi internet access, unlimited views of the runway, 5 star hotel equivalent powder rooms for the ladies, urinals with expansive views of the tarmac and a little image of a fly to help us guys aim better.









With just 15min before departure time, I peeled myself away from that impressive lounge, and quickly made what felt like a 10km trek towards my gate. I would have flagged down a buggy if not for the fact that it was already occupied by some premium passenger.











B8 was a regular, non-A380 gate that had brightly colored and comfortable seats and offered a magnificent view of the aircraft that I would take me to PVG. Today’s flight was operated by the first regional B777-300 aircraft in SQ’s fleet – 9VSYA. I was on this very same aircraft 5 years ago on my way from DXB to SIN.





Boarding was almost completed by the time my 500m trek to the gate ended. All baggage had also been completely loaded and the JCPL had just pulled away from the aircraft. I was the last passenger to board the flight – just like any VIP passenger would.

SQ830 to PVG was only half filled today. My hopes for unlimited elbow room and a whole row of seats to myself had finally come true… I felt sorry for the guys in route revenue though. SQ830 is typically the preferred flight for most business travelers, as it gets you into PVG in time for any evening dinner appointment. But this being a Saturday, and with the Olympics on, coupled with on-going visa-restrictions for Singapore passport holders, not many people were inclined to visit China during this period.


The oldest A380 parked next to the oldest B777-300.


Rows and rows of empty seats… almost everyone could have their own lie-flat bed!


My personal non-AVOD inflight entertainment system that would keep me occupied for the next 5 hours… 17 new movie releases, 30 TV shows, 12 radio channels and 48 Nintendo/PC games…

A class of Chinese primary school students shared the same cabin as me. I was quietly concerned how these kids would behave during the flight. My worries were unfounded, as under the watchful eyes of their teacher in charge, I found them to be the most disciplined and well-behaved bunch of 10 year olds I have ever come across.

Warm towels were distributed soon after the aircraft doors were closed. Indeed, SQ’s famed hot towels are no longer hot, but lukewarm! No wonder those premium passengers over in SQTalk have been whining incessantly about them! “要热毛巾吗?” the young, shapely stewardess went round the cabin offering the students those unacceptably cool towels like a big sister would to her young siblings.

Their teacher stopped her midway, and in her halting English: “Can you speak to my students in English please? I want them to practice their English”. The childrens’ faces literally stiffened on hearing her request to the crew… for the rest of the flight, they struggled to find the right English phrases to respond whenever they were spoken to. Nonetheless, the crew were extremely patient with the kids as they waited for each of them to order their meals, drinks and duty free in English. I’m glad those sarong kebaya clad girls understood that these kids could potentially be loyal high net-worth customers in the near future.

SQ830 pushed back ahead of schedule and thundered down the runway moments later. My quest to rediscover the romance of travel had begun.

It’s sceneries like these that make you realize how small Singapore really is… there’s hardly any room left for further development even if you take back the 'millions' of golf courses and re-use the land to build private/public housing (which would be a heinous crime in Singapore - where would our top executives spend their time between 9am to 5pm on weekdays?!!)… and to think that there are plans to increase the population size from the current 4million to 6million!?











Wheels up, aircraft leveled off, the fasten seat belt lights go off, and the show begins.

Y class on SQ is like no other. Where else can you receive beautifully designed menu booklets (not cards mind you), comfortable stereo headsets (albeit non-noise canceling ones) delivered to you personally with a smile? And what about the onboard library, where the humble Y class passengers can choose from a selection of travel, sports, automotive and current affairs magazines? All this, in addition to a rather substantial inflight magazine called Silver Kris… Surely, this airline takes great effort in ensuring that its valued customers’ needs are met - regardless of class, breed or caste.


Dolby surround sound headsets (if only they were noise-canceling ones)


Menu


Onboard reading material. "China Strikes Gold"... the inflight magazine apparently tells the future as well!


“Mini-library” located at the back of each cabin. Selection of newspapers can be collected just before boarding or available on request after take-off

THE MAIN EVENT

I’m a true blue foodie (which explains my current weight), and I’ve never found airline food inedible. They might not always taste great, but they’re certainly edible. Meal times are usually the highlight of my flights. It breaks the monotony and also a test of how much effort the airline puts into something often taken forgranted by passengers. I can’t speak for our American or European friends, whose meal (if any) often comes in ugly disposable wares or paper bags thrown at them by surly stewardesses.

As an Asian, I fully understand why reputable Asian carriers take pride in their inflight meals. Every Asian host takes it upon themselves to ensure that any visiting guest is well-fed, as it is considered a loss of ‘face’ if guests leave their homes feeling hungry and dissatisfied. This inevitably leads me to wonder how a particular self-acclaimed reputable Asian airline (whose IATA code denotes a certain national’s hospitality), even dares to masquerade measly cheap finger food in nicely designed snack boxes on some regional routes. How very un-Asian!

Meal service on SQ is in itself an event even in the lowliest class.


Welcome drinks are served together with a pack of salted peanuts. Warmed almonds or cashews would have been great, but hey, lets be realistic here.


The internationally renowned Singapore Sling – available to the unwashed as well.




You have a choice! International or Oriental selections… in classy serviceware aimed at teasing your jaded palates and visually enhancing your overall dining experience! It’s a feast that would whet the appetites of any deprived business class traveler in certain parts of the world…


The presentation…


Potato Salad with roasted vegetables


Pan-fried chicken in thyme cream sauce with more roasted vegetables and herbed new potatoes


Cream cheese and Khong Guan crackers – a childhood favorite among people of my generation




End your meal with a tantalizing blackforest flirt… creamy vanilla and chocolate ice cream with tangy raspberries


Relax and enjoy the rest of your flight with a soothing brew of Chinese tea…

This business class traveler wannabe can only dream of the day when every economy class passenger is able to relax in their personal flat beds. That day has finally arrived. My very own ‘herringbonesque” flat bed.


Da bed


Sipping ginger ale as I browsed through my favorite magazines… the romance of travel was momentarily back…




Lots of cushions and decent recline too if you prefer to sit in the upright position.


Introducing the latest Singapore Arm Forces PT shoe! They’re great for jogs but don't look too good in the fashion department.

Your footrest can be adjusted to 3 different heights. I can’t do without them. They actually help to support my back as I am prone to slouching when seated. Resting my feet on the footrest helps to keep my body in an ergonomical position.

The graceful sarong kebaya clad stewardesses tirelessly hydrated passengers by offering juices and water every 30 minutes. Should you require a special cocktail in between those water runs, just press the call button.


SQ’s call buttons are probably the most used function on your personal entertainment handset. As a valued customer in economy class, you never have to leave your seat if you need anything from the galley. Nothing is ever a hassle for those Singapore Girls and Boys… no throwing dirty looks too if you ever decide to interrupt their gossip sessions or breaks.

Time flies when you’re enjoying your flight. Before long, we were flying over the Pearl River Delta.




It was time to freshen up before arrival. While amenity kits are not distributed on day flights of less than 7 hours flying time, SQ lavatories are always well-stocked and amazingly clean.


On most airlines, there isn’t even an amenity drawer in their lavatories!


Y class passengers are worthy of looking and feeling refreshed after each flight. Liquid soap, branded hand moisturizers, Eau De Cologne, Mouth Wash and aftershave are some of the extras that SQ provides in its Y class lavatories. Many other airlines just provide liquid soap as they don't seem to understand that some Y class passenger may need to rush off for meetings with important clients immediately after a flight.


Toothbrush and toothpaste in newly designed batik-motif packaging


I was hoping for a lavatory with a view… unfortunately, this was the only “window” I could find. And yes, as a courtesy to the next female passenger, I always lift the toilet seat up when I pee, and put it down after I am done.

Fully refreshed and ready to brave the hot summer in PVG, SQ830 touched down in PVG… and came to a stop at the newly opened terminal 2.







CONCLUSION

It’s not impossible to feel valued and well-taken care of even if you travel Y. SQ does a great job at it. Every detail, every need is anticipated and acted upon. Those Singapore Girls and Boys serving economy class may have been the most junior crew onboard, but service was almost flawless. So what if their service delivery may seem a little too well rehearsed - I felt pampered, and was made to feel that the relatively higher price for my ticket was well worth it. SQ’s future looks bright if the service levels demonstrated by these young crew were anything to go by.

While many airlines are cutting back by bringing service standards to new lows and taking away the joy of flying away from us, SQ fulfilled its promises of rediscovering the romance of travel! In this day and age, SQ knows that service is STILL an IMPORTANT differentiating factor amongst its competitors.

I didn’t have to lower my expectations too much to experience travel in a new light even though the cabin hardware was among the oldest in its entire fleet. Without sounding cliché, Singapore Airlines, you’re still a great way to fly… even in Y.

I hope you enjoyed this report.

Some comments in this report were made tongue in cheek, so please do not get offended if I appeared to be attacking your favorite airline at any point in this report. Comments, positive or otherwise, are always welcomed.

[Edited 2008-08-26 11:24:11]
There's always a better way to fly...
 
UAopsMGR
Posts: 90
Joined: Wed Mar 02, 2005 4:03 am

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 7:31 pm

Really enjoyed reading! Great pics too...I can tell you put a lot of time into your TR.
Kids, you tried your best and you failed miserably. The lesson is, never try.- Homer Simpson
 
SInGAPORE_AIR
Posts: 11619
Joined: Mon Nov 13, 2000 4:06 am

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 7:42 pm



Quoting SQ772 (Thread starter):

A very pleasant read SQ772. I am very glad that you managed to experience the Romance of Travel on board 9V-SYA's Economy Class !

Maybe if you return to Shanghai on or after 01 November 2008 you will be able to experience the Romance of Travel* and Travel In A New Light* on board the Boeing 777-300ER which will fly SQ830 / SQ833.

KUDOS !
* Travel In A New Light applies to New Business Class and New Economy Class only.
Anyone can fly, only the best Soar.
 
EkA380
Posts: 99
Joined: Fri Aug 08, 2008 9:19 am

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 7:49 pm

Thanks for the amazing report and I really mean amazing. The picture's are just fantastic. This report also proves that Singapore Airlines still has respect for the economy passenger. Also I like the design of there new meal tray's.
Regards
Islam
Always go the extra mile , its worth it ;)
 
luckyone
Posts: 2279
Joined: Thu Aug 21, 2008 1:50 pm

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 7:56 pm



Quoting SQ772 (Thread starter):
99.925% of the world's population today have at one time or another, been on a plane, traveled to a land afar, and experienced the joys, or some say, romance of air travel, all thanks to globalization. Taking a leaf off Air Asia’s tagline – Now Everyone Can Fly.

Today, not only does everyone fly, judging by the numerous trip reports on a.net, I’m led to believe that the once almighty and exclusive business class has become the general public’s most basic class of travel.

There is not a single solitary aspect of that statement that is even remotely true.

Quoting SQ772 (Thread starter):
I belong to the minority group of traveling public who can only dream of flying Business Class on a regular basis. I’m also what many call “The Unwashed”. The upper crusts of society usually call us animals - “Cattles” to be exact.

The desire to break out of this social classification has been excruciatingly great. It’s tempting to see the luxuries those ‘washed’ people get to enjoy before and during their flight…

Do you really walk around all day with the aspiration to be a pretentious boob, because statements like that are just laughable.

I'm all for being more comfortable. But be real. Air travel for the MASSES is what it is today because that's what the MAJORITY of paying customers demand... efficient, reliable service from A to B. All of this deluded majesty you're referencing is a marketing ploy and more or less a rip off. Is it nice, yes, but please get your head out of your ass and put your feet back on the ground.

Other than the beginning it was a great trip report  Smile.
 
jmy007
Posts: 540
Joined: Thu Feb 19, 2004 2:18 am

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 8:03 pm

Great, Great, Great Report! Thanks for posting it.

It's so nice to know in a world of BOB, Pay for Luggage, Pay for Window seat, that there still is an airline that believes there is more to airtravel than getting you from point a to b.
Cookies are the Gateway pastry. They lead to Éclairs and Bear Claws.
 
jmy007
Posts: 540
Joined: Thu Feb 19, 2004 2:18 am

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 8:07 pm



Quoting Luckyone (Reply 4):
Do you really walk around all day with the aspiration to be a pretentious boob, because statements like that are just laughable.

I'm all for being more comfortable. But be real. Air travel for the MASSES is what it is today because that's what the MAJORITY of paying customers demand... efficient, reliable service from A to B. All of this deluded majesty you're referencing is a marketing ploy and more or less a rip off. Is it nice, yes, but please get your head out of your ass and put your feet back on the ground.

I took the o.p's statment to be sarcasim. The style of the report written from the point of view of flying in Y as if it were J class experince.
Cookies are the Gateway pastry. They lead to Éclairs and Bear Claws.
 
Globetraveller
Posts: 352
Joined: Sun Apr 13, 2008 1:36 pm

Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 8:42 pm

Thank you for putting in all the effort to write this report. While I do not agree with all your comments about Business Class being the 'basic class of travel', I still found your report very entertaining nonetheless. Will we be entertained to a return report as well?

I also thought that your pictures are superb. What camera are you using right now? Especially the pictures of Singapore during takeoff were spectacular.

Well done SQ772.

Globetraveller
 
SInGAPORE_AIR
Posts: 11619
Joined: Mon Nov 13, 2000 4:06 am

RE: Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 9:56 pm



Quoting SQ772 (Thread starter):

I will make a comment though that the Givenchy designed serviceware looks very out of place in Economy Class on the older aircraft.
Anyone can fly, only the best Soar.
 
LH526
Crew
Posts: 1960
Joined: Fri Aug 04, 2000 2:23 am

RE: Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 11:03 pm



Quoting SQ772 (Thread starter):
99.925% of the world's population today

I would guess it's not even 9.925 %!
Trittst im Morgenrot daher, seh ich dich im Strahlenmeer ...
 
triple7man
Posts: 711
Joined: Wed May 18, 2005 1:36 am

RE: Bringing Back The Romance Of Travel In Economy

Tue Aug 26, 2008 11:20 pm



Quoting SQ772 (Thread starter):
a) Pray for an operational upgrade

I don't think there is anyone who would not like to have this..including yours truly. And I have been upgraded to business class twice on trans Pacific flights on UA simply because the flight was oversold. I also see this happening at AA when the flight is oversold.

The bottom line (and I had to tell passengers this when I was a supervisor at AA) is that your ticket is for the class of service you purchased and it entitles you to that. If you want to fly business or first class, I can see what the fare difference is for you, and that way we can guarantee you first or business class. Once in a while the customer would take me up on that, but mostly they wanted a free upgrade. Unfortunately, their ticket does not include this, and there are passengers who do pay the higher fare for first or business class.

It made for an interesting day, but if you have frequent flier miles, or if you are a premium member, we can see about using miles or certificates to upgrade you.

No question, it is always nice, but I had to go by the rules of the fare. It made for an interesting day.

But I am very happy you had a good experience on SQ. I have flown CX several times in economy class on the ultra long haul (LAX-HKG-LAX) and in my opinion the service I got on several flights was better than first class flights I've had on US carriers.
Have you kissed a 777 today?
 
ThatPlaneGuy
Posts: 69
Joined: Sun Jul 03, 2005 12:05 am

RE: Bringing Back The Romance Of Travel IN Economy

Tue Aug 26, 2008 11:46 pm



Quoting Luckyone (Reply 4):
Air travel for the MASSES is what it is today because that's what the MAJORITY of paying customers demand... efficient, reliable service from A to B.

I don't completely agree with you, but then I might not be part of the majority you speak of. I think airlines are lowering their standards to cut costs, but there is a point where more and more people will pay extra for those airlines that offer good service on board to all classes. I for one do.

I really enjoyed this TR as it was done very tongue in cheek, and it's about how many economy travellers fantasize about a higher experience whilst still stuck in the back. I appreciate all airline service, but mostly wish for an attentive crew with our safety and comfort as their main purpose. I think middle eastern and far eastern airlines have this down to a t. Thye are the ones that get my business when I have a choice in the routes I fly.

I have been on airlines flying long haul on B777 or B747 with 3+3+3 or 3+4+3 and Im always by the window. The next 2 pax are sleeping. I get thirsty, and use the call button and I politely ask for a drink, only to be told, not asked, to go and get it myself from the back! That's happened on US and European airlines, and not just once. Was I asking for too much? Thats what I mean by service standards falling.
Its about the airlines and the planes they fly
 
woodrow
Posts: 5
Joined: Fri Mar 21, 2008 8:08 pm

RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 12:36 am

I don't really find too many Trip reports interesting, however yours was a very interesting read. (There are only so many angles to take a picture of a drink!) Very entertaining, and great photography.

Quoting SQ772 (Thread starter):



Quoting SQ772 (Thread starter):
belong to the minority group of traveling public who can only dream of flying Business Class on a regular basis. I’m also what many call “The Unwashed”. The upper crusts of society usually call us animals - “Cattles” to be exact.

Enjoy what you do have! Most of the people who talk that way are traveling on their employers money! Besides, if they were really upper crust, they would be boarding their personal Lear or Falcon or even BBJ!
 
abrelosojos
Posts: 4049
Joined: Sun May 29, 2005 6:48 am

RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 12:39 am



Quoting SQ772 (Thread starter):
99.925% of the world's population today have at one time or another, been on a plane, traveled to a land afar, and experienced the joys, or some say, romance of air travel, all thanks to globalization.

= Jaja. 99.925% ... it is more like 9.925%.

Interesting report. I do think though that the Singapore government propaganda might have won you over  Wink. Thanks for sharing.

Cheers,
A.

PS: Will they ever exchange those blankets? They are beginning to look old!
Live, and let live.
 
luckyone
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 12:56 am



Quoting Jmy007 (Reply 6):
I took the o.p's statment to be sarcasm. The style of the report written from the point of view of flying in Y as if it were J class experince.

If that is the case then I do apologize as I've read a lot of reports that evoke the same overall mindset about the superiority of J class SQ being better than your mother blah blah blah. It gets old, and I duly apologize.
 
nicholaschee
Posts: 225
Joined: Mon Oct 03, 2005 9:55 pm

RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 1:00 am

Great TR! Thanks for sharing.  Smile

Operational upgrades on SQ are pretty rare imho. Over 100+ flights with SQ and I was only offered an Op-Up once but that meant giving up my Y seat for a J seat on a flight 10 hours later.
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 3:23 am

Awesome report... As I was going through the first part of the report, i knew it was going to ruffle some feathers of several members with little sense of humour. Take it with a pinch of salt, it was written with your usual deadpan sarcasm which I like. Kudos for an effort well worth!

As for operational upgrade, I agree with Nic Chee. I have only been upgraded ONCE in my life with SQ - never again.

I was reading with much interest about the meal choice and why on earth did you choose the yawn-inducing thyme chicken over a more flavourful braised sliced pork?? Tau yoo ter bak leh!!!! Perhaps I am more of a airline foodie than you are but i would have gone for the pork. YUM!

Interesting how SQ has managed to brand a cheapo KGB cracker to their own - perhaps fooling connecting passengers into thinking what a premium this packet of crackers must be! I was REALLY disappointed that they served the KGB cracker in JCL too with the cheese plate. The other passengers might be fooled BUT NOT ME!

But then again, you have to try REALLY HARD and NIT PICK to find fault with SQ's service. As from what I have experienced, as robotic or rehearsed as they are, I would prefer that to a surly snarl from NW prison matrons any day!

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
chrisrad
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 3:50 am



Quoting SQ772 (Thread starter):
I was expecting terminal 3 to be abuzz with activities, but it was eerily quiet… not unlike the white elephant a few hundred kilometers north of Singapore

I think you'll find that KUL is hardly quiet or a white elephant anymore. Infact I have found it increasingly busy and hectic at times, a far cry from the late 90's early 00's when I first visted there. I almost miss that.
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
maxisno1
Posts: 75
Joined: Thu Jul 12, 2007 12:13 am

RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 4:41 am

Great trip report. Glad you enjoyed your flight. Nice to hear that even in this day and age Singapore airlines manages to keep their high level of service beyond expectations.

Cheers,
Max
 
Ryanair!!!
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 6:59 am



Quoting Luckyone (Reply 4):
I'm all for being more comfortable. But be real. Air travel for the MASSES is what it is today because that's what the MAJORITY of paying customers demand... efficient, reliable service from A to B. All of this deluded majesty you're referencing is a marketing ploy and more or less a rip off. Is it nice, yes, but please get your head out of your ass and put your feet back on the ground.

I was reading it through again... And I don't know why I didn't respond to your thread.

So here goes.

There is obviously a very WIDE disparity about service expectations between Americans and Asians in general. For the former group, a packet of peanuts thrown at you with a cup of soda provided FOC would be considered "a great way to fly" and definitely "going beyond expectations". Honey, i hate to break this to you but here service is still something worth holding on to. Marketing ploy or not, you have to admit that the carriers in this part of the world do provide something different and is many steps ahead of the US legacy carriers. When we advertise that you are indeed flying the freindly skies, it is delivered. So go on and console youself the next time when you board a UA flight from LAX TBIT... and you are not looking to a MH/TG/CX/CI/SQ aircraft next to it and wishing you weren't there.

Somehow over the years, the notion of "service" has all but been lost as far as US carriers are concerned. So much so they have lagged behind so FAR to a point where just the reveal of a lie flat bed causes so much stir among the US a.netters. But darling... THAT is so last generation already! PASSE! We have moved on from the Recaro angled lie-flats!

So maybe we have our heads in our asses. But looking at the way things are heading... I am glad for my head to remain in the warm confines of my ass, rather than the cold and stark reality that is the Greyhound-esque routine that the US carriers pass off as service these days.

Cheers
Ryan
Welcome to my starry one world alliance, a team in the sky!
 
ronerone
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 7:12 am

A very humorous and well-written report indeed! The pictures are fantastic!

It really doesnt matter which class you are flying in, as much as it matters to have a decent set of crew to operate the flight. I have had exceptional service in CX economy that puts other premium classes to shame  Smile

Thanks a lot for sharing this great read! it was fabulous!

Quoting Ryanair!!! (Reply 16):
yawn-inducing thyme chicken

LOL! This is so funny!


Regards,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
stevAAN
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 7:14 am

Great trip report! It kept me reading every word you typed. SQ is very consistant if I read all those reports on them.

Is the pre-selecting of a specific seat done during the booking process, or afterwards, in a 'manage booking' part?
747
 
BNEFlyer
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 10:12 am

Fantastic trip report!

Loved the pics and the detail you went into describing your 'pseudo' J class experience!

This just makes me even more excited for my next SQ flight on the 6th of September. I'll be on a day flight over 7 hours so perhaps i'll get an amenity kit out of it!

Looking forward to the return journey  Smile .
 
ojas
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 10:34 am

Lovely! a very well written TR. And I must say it is entertaining as well.

Good to know you enjoyed your travel to PVG, SQ does make me happy whenever I fly them.

Keep it up.
Great leaders don't tell you what to do ... they show you how it's done!
 
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vivekman2006
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 10:35 am

Excellent trip report SQ772. The humour and sarcasm added a nice touch to a well written narrative.....  Smile

Hope you write a report for your return flight as well.

- Vivek
 
docpepz
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 12:04 pm

Very entertaining trip report. Enjoyed every bit of it. Well T3 is only operating at half its capacity. Just think about it - T2's traffic in 2007 has been split between T2 and T3 in 2008.... So it won't be too busy for a while yet!

Gate B8 is actually a former Terminal 1 gate as 3 gates i T1 were converted to T3.

Are you up in China for work? Cos can't imagine why you'd want to go through the hassle of applying for a visa....
 
OneWay
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 1:16 pm

Singapore Airlines is the best airlines in the world. It's now a dream to travel in Economic with SQ ! lol

So, I really enjoy your TR with beautiful pics. Hope you enjoy your experience !
Florian
 
airpearl
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 1:27 pm

Making below the belt jabs at my hometown airport, will yer?!  Wink

What a great report from the great unwashed!

Enjoyed it tremendously, and I must agree, SQ Y class is undeniably a cut above the rest in almost all respects. Must also compliment you on the crisp, clean, sharp photos - absolutely first class. Wonderful.
 
luckyone
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 2:09 pm



Quoting Ryanair!!! (Reply 19):
Honey, i hate to break this to you but here service is still something worth holding on to. Marketing ploy or not, you have to admit that the carriers in this part of the world do provide something different and is many steps ahead of the US legacy carriers.

Absolutely no denying that fact. However, and this is stricly MHO, those service levels as a whole are going to fall as more and more people start flying and more and more airlines start playing pricing wars. Asia has been more or less immune to this trend. We in the US are on the back end of that, and Europe is right in the middle of it. I'd be interested to see what happens when more and more carriers like Air Asia X start plying the skies over Asia.

Yes, a great deal of it is cultural differences, but it will be interesting to see where people send their dollars when they have a few more choices.

Quoting Ryanair!!! (Reply 19):
But looking at the way things are heading... I am glad for my head to remain in the warm confines of my ass, rather than the cold and stark reality that is the Greyhound-esque routine that the US carriers pass off as service these days.

See above. Also, it's much easier to maintain a higher level of service with a smaller network. AA, AF, BA, CO, DL, LH, etc. all service around or close 200 destinations. SQ -- a whopping 66, CX -- 47. So for me, it will be interesting to see how the service levels compare when airlines of comprable size and networks are compared and people have a few more options.  Smile
 
BOCHORA
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 4:32 pm

Great to see an airline that clearly still respects Economy passengers!
Great report.
 
SQ772
Topic Author
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 4:53 pm

Quoting SQ772 (Thread starter):
Some comments in this report were made tongue in cheek, so please do not get offended if I appeared to be attacking your favorite airline at any point in this report.

Tongue in cheek - is a term used to refer to humor in which a statement, is not meant to be taken seriously, but its lack of seriousness is subtle. The Oxford English Dictionary defines it as "Ironic, slyly humorous; not meant to be taken seriously"

Quoting UAopsMGR (Reply 1):
Really enjoyed reading! Great pics too...I can tell you put a lot of time into your TR.



Quoting Maxisno1 (Reply 18):
Great trip report. Glad you enjoyed your flight. Nice to hear that even in this day and age Singapore airlines manages to keep their high level of service beyond expectations.



Quoting Ojas (Reply 23):
SQ does make me happy whenever I fly them.



Quoting Vivekman2006 (Reply 24):
Hope you write a report for your return flight as well.

Thanks all for your kind comments. I'd definitely like to write something about my return flight once I find the time.

Quoting Singapore_Air (Reply 2):
Travel In A New Light applies to New Business Class and New Economy Class only.

But what I'm saying is that it's possible to travel in a new light even in the old economy class cabin.

Quoting EkA380 (Reply 3):
Also I like the design of there new meal tray's.



Quoting Singapore_Air (Reply 8):
Givenchy designed serviceware looks very out of place in Economy Class on the older aircraft.

I agree that the new serviceware looks great, and I kinda agree that it would have looked even better in the new cabin's color scheme on the 77W and A380.

So Singapore_Air, I suppose SQ will be receiving a letter of complaint from you about the terrible mismatch very soon?

Quoting Luckyone (Reply 4):
There is not a single solitary aspect of that statement that is even remotely true.



Quoting Luckyone (Reply 4):
Do you really walk around all day with the aspiration to be a pretentious boob, because statements like that are just laughable.

Dude, you've lost the plot completely! I've included the meaning of tongue in cheek at the top of this post just for your benefit. Everyone else seems to get it. Also, your language appears to be unnecessarily strong.

Quoting Luckyone (Reply 14):
If that is the case then I do apologize as I've read a lot of reports that evoke the same overall mindset about the superiority of J class SQ being better than your mother blah blah blah. It gets old, and I duly apologize.

There's no doubt about the superiority of SQ (or many other carriers for that matter) being better than, in your own words, "your mother blah blah blah"

Quoting Jmy007 (Reply 5):
It's so nice to know in a world of BOB, Pay for Luggage, Pay for Window seat, that there still is an airline that believes there is more to airtravel than getting you from point a to b.

It's unfortunate that airlines are getting into the BOB, pay for luggage business. But I guess if it is something that needs to be done to help generate revenue in these difficult times, it has to be done. However, good service (be it a smile or just being more attentive) is not something that is expensive to have. It's free, and should be accorded to all passengers after having charged them for every little thing they bring on board.

Quoting Jmy007 (Reply 6):
I took the o.p's statment to be sarcasim. The style of the report written from the point of view of flying in Y as if it were J class experince.



Quoting Thatplaneguy (Reply 11):
I really enjoyed this TR as it was done very tongue in cheek, and it's about how many economy travellers fantasize about a higher experience whilst still stuck in the back.

That was how I angled my report. I'm glad you understood what my intentions were

Quoting Globetraveller (Reply 7):
What camera are you using right now?

Thanks for your compliments. I'm using a Canon Powershot A590 IS. It's a compact and very versatile digital camera.

Quoting LH526 (Reply 9):
I would guess it's not even 9.925 %!

Quite frankly, the percentage has little to do with the point I was trying to put across in my report. So please don't lose any sleep over it yah?

Quoting Triple7man (Reply 10):
The bottom line (and I had to tell passengers this when I was a supervisor at AA) is that your ticket is for the class of service you purchased and it entitles you to that. If you want to fly business or first class, I can see what the fare difference is for you, and that way we can guarantee you first or business class. Once in a while the customer would take me up on that, but mostly they wanted a free upgrade. Unfortunately, their ticket does not include this, and there are passengers who do pay the higher fare for first or business class.



Quoting Nicholaschee (Reply 15):
Operational upgrades on SQ are pretty rare imho. Over 100+ flights with SQ and I was only offered an Op-Up once but that meant giving up my Y seat for a J seat on a flight 10 hours later.

I agree that if you pay peanuts, don't expect _____ (fill in the blanks with the most expensive nut you can think of). SQ, and I believe even LH, guards its premium products jealously and will never dilute it by giving out free upgrades.

Quoting Woodrow (Reply 12):
Most of the people who talk that way are traveling on their employers money! Besides, if they were really upper crust, they would be boarding their personal Lear or Falcon or even BBJ!

True...

Quoting Abrelosojos (Reply 13):
I do think though that the Singapore government propaganda might have won you over

How so? Bearing in mind that this report was written tongue in cheek

Quoting Ryanair!!! (Reply 16):
I was reading with much interest about the meal choice and why on earth did you choose the yawn-inducing thyme chicken over a more flavourful braised sliced pork?? Tau yoo ter bak leh!!!! Perhaps I am more of a airline foodie than you are but i would have gone for the pork. YUM!

I could get all the Tau Yoo Ter Bak in Shanghai lah... I had such pork dishes at almost every other meal! Shiok Siah!!



Quoting Chrisrad (Reply 17):
I think you'll find that KUL is hardly quiet or a white elephant anymore. Infact I have found it increasingly busy and hectic at times, a far cry from the late 90's early 00's when I first visted there. I almost miss that.

I wasn't referring to the LCCT my dear...

Quoting Ronerone (Reply 20):
It really doesnt matter which class you are flying in, as much as it matters to have a decent set of crew to operate the flight. I have had exceptional service in CX economy that puts other premium classes to shame

These airlines are in a league of their own... carefully selected crew, good training, and most important of all, good leadership are what separates the premium carriers from the wannabes.

Quoting StevAAn (Reply 21):
Is the pre-selecting of a specific seat done during the booking process, or afterwards, in a 'manage booking' part?

You may pre-select your specific seat immediately after you confirm your online purchase... right up to 2 hours before departure.

Quoting BNEFlyer (Reply 22):
I'll be on a day flight over 7 hours so perhaps i'll get an amenity kit out of it!

Look forward to receiving your Givenchy amenity kit bag

Quoting DocPepz (Reply 25):
Are you up in China for work? Cos can't imagine why you'd want to go through the hassle of applying for a visa....

It wasn't a hassle at all. The corporate travel agent took care of that.

Quoting Oneway (Reply 26):
It's now a dream to travel in Economic with SQ ! lol

Sure, you can travel economically in Economy with SQ!

Quoting Airpearl (Reply 27):
Making below the belt jabs at my hometown airport, will yer?!

Eh bro...YOU were the inspiration behind that white elephant comment lah!

[Edited 2008-08-27 10:34:31]
There's always a better way to fly...
 
SQ772
Topic Author
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 4:57 pm



Quoting Luckyone (Reply 28):
See above. Also, it's much easier to maintain a higher level of service with a smaller network. AA, AF, BA, CO, DL, LH, etc. all service around or close 200 destinations. SQ -- a whopping 66, CX -- 47. So for me, it will be interesting to see how the service levels compare when airlines of comprable size and networks are compared and people have a few more options.

I've been on a number of the European carriers that you listed above. And quite frankly, they provided relatively good/attentive inflight service despite their huge network. Using network size as an excuse for poor service doesn't hold much water IMHO...  Wink
There's always a better way to fly...
 
mk777
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RE: Bringing Back The Romance Of Travel In Economy

Wed Aug 27, 2008 8:49 pm

I love your style of writing, it makes for an interesting read by keeping readers like myself, engrosssed.

SQ still maintains its own style and hopefully will keep it till time immemorial.

SIN T3 looks incredibly huge, i wonder what is its capacity and will it ever be full of people???

Indian airports should learn something from them.

The 773 looks dated in old SQ colours and requires some colour change, IMO.

The food presentation is very decent in Y when compared to other carriers. Infact in some carriers, they don't even remove the tin foil in business class, so that says something about SQ's service in Y.

Maybe i will get to try SQ's hospitality in November when i fly to Indonesia with them.

Good job, waiting for the return TR.
come fly with me
 
ixemctdca
Posts: 33
Joined: Mon Aug 04, 2008 7:21 pm

RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 12:24 am

Loved your style of writing, but unfortunately cannot enjoy the pictures that go with it.

Hopefully will be able to enjoy them once the traffic cools down.

Keep up the good work!
-ixemctdca
 
GSPSPOT
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 1:33 am

Uh, like, how do you view the pics?? All I see are a bunch of Photobucket messages about bandwidth being exceeded or something silly....  Sad
Finally made it to an airline mecca!
 
SQ772
Topic Author
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 2:33 am

Sorry about the bandwidth issue. It has since been re-set. Let me know if you're still unable to view the pictures.
There's always a better way to fly...
 
nicholaschee
Posts: 225
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 3:55 am



Quoting Luckyone (Reply 28):
See above. Also, it's much easier to maintain a higher level of service with a smaller network. AA, AF, BA, CO, DL, LH, etc. all service around or close 200 destinations. SQ -- a whopping 66, CX -- 47. So for me, it will be interesting to see how the service levels compare when airlines of comprable size and networks are compared and people have a few more options. Smile

This reasoning doesn't hold water.

200 destinations but what proportion of those destinations are served by widebodies? SQ/CX are widebody only fleets covering short/medium/long hauls.

Quoting Mk777 (Reply 32):
The 773 looks dated in old SQ colours and requires some colour change, IMO.

There are rumours  Wink
 
Ryanair!!!
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 4:30 am



Quoting Luckyone (Reply 28):
See above. Also, it's much easier to maintain a higher level of service with a smaller network. AA, AF, BA, CO, DL, LH, etc. all service around or close 200 destinations. SQ -- a whopping 66, CX -- 47. So for me, it will be interesting to see how the service levels compare when airlines of comprable size and networks are compared and people have a few more options.

As an American, you stand to represent what is consistently one of the WORST in terms of customer service rankings of the airlines. In fact, so bad are their standings that surveys frequently have to create a "NORTH AMERICAN CARRIERS" segment just to accomodate the legacies because they simply do not match up to competition!

So your excuse is their LARGE NETWORK?

You seriously have to come up with something better than that because as the network expand, customer service doesn't dilute and it is suppose to be consistent in tandem with the growth. If this IS the mindset the US legacies are dealing with, then it is no wonder they are in such dire state presently. They are like that because the American public (represented by you, in this case) allows them to be like that.

This is my logical opinion. Remember we Asians learnt "customer service" from westerners.

So could it be a case of "sour grapes" here?  Wink

Moving on... And who says there isn't competition from LCCs? Tiger Airways/Air Asia are both rather strong contenders to steal business away from SQ but what has the latter done? Instead of trading DOWN (like what the other carrier up north has been doing), it has instead traded itself UPWARDS to further alienate herself away from the run-on-mill airlines - and I am referring to YCL only here.

Has it paid off? You decide for yourself because if you were to dig through the various New-YCL reports on SQ, you will see that they are INDEED a large cut above the rest and for some poor "supposedly JCL passengers", they even likened SQ's New-YCL service to JCL-esque when compared to their homeland.
Welcome to my starry one world alliance, a team in the sky!
 
Qantasclub
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 12:02 pm



Quoting Ryanair!!! (Reply 37):
As an American, you stand to represent what is consistently one of the WORST in terms of customer service rankings of the airlines. In fact, so bad are their standings that surveys frequently have to create a "NORTH AMERICAN CARRIERS" segment just to accomodate the legacies because they simply do not match up to competition!

I couldn't agree more, Ryan.
Really amuses me when people defend the North American Legacy carriers....it's like...ok buddy..you can just hold on to that belief then.
Hard to argue with such marketing slogans like...'Flagship first' and 'next generation (actually, 2 generations ago) business seats'.
Long Haul is the only way to go
 
Aleksandar
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 12:59 pm

Woow, I really enjoyed in this wonderful TR. Great text and photos and it is good to see something about Economy class.

Quoting Ronerone (Reply 20):
It really doesnt matter which class you are flying in, as much as it matters to have a decent set of crew to operate the flight

You're absolutely right and I can only add that it doesn't matter which class we are flying in as long as we are flying.  Smile
R-E-S-P-E-C-T
 
SQ772
Topic Author
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 3:08 pm

Quoting Qantasclub (Reply 38):
Really amuses me when people defend the North American Legacy carriers....it's like...ok buddy..you can just hold on to that belief then.

Which leads me to wonder why do American travelers let standards slip to rock bottom instead of making a stand to say enough is enough... and demand decent service and be treated with respect. I personally find this defeatist stance sad when American style service outside the airline industry is often so friendly, laid back and natural.

Quoting Aleksandar (Reply 39):
Woow, I really enjoyed in this wonderful TR. Great text and photos and it is good to see something about Economy class.

So there you have it, even you find economy class reports rare nowadays... it's like no one seems to travel in Y anymore.

[Edited 2008-08-28 08:17:08]
There's always a better way to fly...
 
GSPSPOT
Posts: 2171
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RE: Bringing Back The Romance Of Travel In Economy

Thu Aug 28, 2008 8:37 pm



Quoting SQ772 (Reply 35):
Sorry about the bandwidth issue. It has since been re-set. Let me know if you're still unable to view the pictures.

Brilliant! Thanks - now, the pics have made me very jealous (and very hungry!)....  Smile
Finally made it to an airline mecca!
 
SQ772
Topic Author
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RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 2:22 am



Quoting GSPSPOT (Reply 41):
now, the pics have made me very jealous

What could you possibly be jealous about?  Wink
There's always a better way to fly...
 
Econojetter
Posts: 356
Joined: Thu May 24, 2001 11:24 pm

RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 3:01 am

Thanks for taking the time to write it all up. I have started flying more lately and, true to my username, always in economy. For me, the romantic star-crossed-lover phase has passed... I think I might even have settled into marriage with economy class. It's a good life, though I have been tempted to flirt with the premium classes.  Wink
But I have been fortunate to fly with some of the better airlines including SQ.

In terms of inflight experience, SQ is indeed excellent, but it is when you include the interface with reservations system, ground handling, transfer experience that SQ clearly emerges as one of the leaders of the pack. The booking process is straightforward (most of the time). T3 is so comfy, even if I might appreciate a little less color. Even at overseas stations, SQ typically manages to secure the nicer areas of the terminal so that the experience is above average already at check-in.

Quoting Airpearl (Reply 27):
Making below the belt jabs at my hometown airport, will yer?! Wink

And don't tell me you missed the jab at our hometown airline farther down in the report Wink
 
airpearl
Posts: 849
Joined: Tue May 01, 2001 7:42 pm

RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 3:38 am



Quoting Econojetter (Reply 43):
And don't tell me you missed the jab at our hometown airline farther down in the report

Oh yes, I did see that... I was waiting to see a small war break out - but alas, even supporters don't come out in support of 'em these days - it's no longer fun lah
 
SIN7
Posts: 169
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RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 4:40 am

Man, it’s a brilliant TR!
Really like your writing and those wonderful pics.
Light years ago, I never comprehend what cattle class meant.
Silly me always thought it was kettle class.
To me, First class was associated as Gold; Business class – Silver. So, EY must be copper (hence kettle). Believe me, I always thought what ever happened to Bronze?
OK, enough of these Olympic stuff.

Knowing that an upgrade on SQ is never going to happened, a light load is our only best bet. Those people at Flight Rev also have their magic programme and somehow manage to fill almost all SQ flight. Geez!! Well, once in a while, they can’t win all the time.
Like your flight, I too had a gorgeous experience on SQ from SIN-ATH with a feather load of 20%. To my surprise, my ATH-SIN was supper empty too. It was surely a loss making flight, but heck I enjoyed all 10 hours! My only gripe was that the flight was on the A340 awfully named Celestar. Remember SQ’s BIG TOP, MegaTop, Jubilee, MegaArk days? Cheesy!

Quoting SQ772 (Thread starter):
Introducing the latest Singapore Arm Forces PT shoe! They’re great for jogs but don't look too good in the fashion department.

Gosh, you wore those onboard? So un-glam!
Is it new or you have not been using? I have mine since 2004 and it still looks the same.

Dessert – Wall’s again?
The sad thing here in SIN, we do not have good brand ice-cream that’s reasonable.
Wall’s and Magnolia will be SQ’s mainstay for EY ice-cream for a longtime.
NZ’s Kapiti’s really good and reasonable. I think SQ uplifts them ex-CHC and AKL.
Kapiti should approach SQ to supply them ex-SIN.

Didn’t realize it’s your first TR for the year.
Anyways, can’t wait for the return trip.
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 7:05 am



Quoting SIN7 (Reply 45):
Gosh, you wore those onboard? So un-glam!

I saw that but didnt wanna say anything. But since you brought it up.. Yes SQ772, what were you thinking?? Hahahaha...

Quoting SIN7 (Reply 45):
Dessert – Wall’s again?

I wish other than Wall's, SQ will also replace the KGB crackers. they are so wrong for the cheese plate.
Welcome to my starry one world alliance, a team in the sky!
 
SQ772
Topic Author
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RE: Bringing Back The Romance Of Travel In Economy

Mon Sep 01, 2008 4:35 pm

Quoting Econojetter (Reply 43):
In terms of inflight experience, SQ is indeed excellent, but it is when you include the interface with reservations system, ground handling, transfer experience that SQ clearly emerges as one of the leaders of the pack. The booking process is straightforward (most of the time). T3 is so comfy, even if I might appreciate a little less color. Even at overseas stations, SQ typically manages to secure the nicer areas of the terminal so that the experience is above average already at check-in.

I agree with you that SQ is head and shoulders above many others in terms of the overall product. While some airlines do well onboard and fail miserably on the ground (just contrasting here, not taking pot shots at any carrier), SQ does pay alot of attention to ground service, especially out-stations.

I wouldn't agree with you that SQ tries to secure the nicer areas of the terminal overseas. Am sure many station managers will tell u that it's always an uphill struggle to maintain service levels at airports that are ill equipped, or have facilities that aren't customer friendly. That being said, they're still expected to go 'beyond expectations' by management (their ground performance is tracked every quarter - just like inflight service) and some come up with clever ideas to enhance the overall service on the ground. But still, there's only that much one can do when faced with weak airport infrastructure.

Quoting Airpearl (Reply 44):
I was waiting to see a small war break out - but alas, even supporters don't come out in support of 'em these days - it's no longer fun lah

Maybe that's because they know there's some truth in what I said?

Quoting SIN7 (Reply 45):
Silly me always thought it was kettle class.
To me, First class was associated as Gold; Business class %u2013 Silver. So, EY must be copper (hence kettle). Believe me, I always thought what ever happened to Bronze?

Hahaha... kettle class... logical assumption, but funny nonetheless!

Quoting SIN7 (Reply 45):
My only gripe was that the flight was on the A340 awfully named Celestar. Remember SQ%u2019s BIG TOP, MegaTop, Jubilee, MegaArk days? Cheesy!

I loved the A343s, and until recently, that was the SQ aircraft I'd flown most requently on...I always thought the names were pretty unique. One thing for sure, Big/Mega Top sounded like the title of some porn video...

Quoting SIN7 (Reply 45):
Gosh, you wore those onboard? So un-glam!

Un-glam? My my... I would never have dreamt that such a term would ever come out from your mouth...heheh Yes, those were brand new PT shoes. I bought them during my recent in-camp training. I brought them along for this trip thinking that I might need it in the gym. Expectedly, I traded gym for sleep every single day I was in China. It's comfortable and I dress comfortably whenever I fly.

Quoting Ryanair!!! (Reply 46):
I saw that but didnt wanna say anything. But since you brought it up.. Yes SQ772, what were you thinking?? Hahahaha...

I was hoping to be a trend setter??

Quoting Ryanair!!! (Reply 46):
SQ will also replace the KGB crackers. they are so wrong for the cheese plate.

KGB crackers aren't that bad, in fact, they're delicious with butter and Marmite/Bovril!... great comfort food since my childhood days. Perhaps SQ should invest in a newer, sleeker KGB packaging that would befit the J class cheese plate.

[Edited 2008-09-01 09:40:48]

[Edited 2008-09-01 09:42:19]
There's always a better way to fly...
 
Ryanair!!!
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RE: Bringing Back The Romance Of Travel In Economy

Tue Sep 02, 2008 1:37 am

SQ772... I know what you are driving at. But you know I am just "shocked" that such an item can be introduced into JCL especially for meals that are uploaded in Singapore. Somehow I thought SQ would have been more "upmarket" in their selection for crakers.

Marmite? Brovil? Yucks...
Welcome to my starry one world alliance, a team in the sky!
 
Econojetter
Posts: 356
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RE: Bringing Back The Romance Of Travel In Economy

Tue Sep 02, 2008 2:51 am



Quoting SQ772 (Reply 47):
I wouldn't agree with you that SQ tries to secure the nicer areas of the terminal overseas. Am sure many station managers will tell u that it's always an uphill struggle to maintain service levels at airports that are ill equipped, or have facilities that aren't customer friendly.

I guess mine was a somewhat skewed impression based on experiences/observations at JFK, CDG, NRT. At CDG T1, I passed the relatively large SQ check-in area a couple of times in search of the MH check-in counters, and finally found them in a smaller corner one floor down.

Quoting SIN7 (Reply 45):
Light years ago, I never comprehend what cattle class meant.
Silly me always thought it was kettle class.
To me, First class was associated as Gold; Business class – Silver. So, EY must be copper (hence kettle)

Marilyn Monroe reportedly wondered aloud to some journalists why people would call her a sex cymbal. Big grin

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