Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 6:03 pm

Here’s the seventh and final part of my BKK-YUL trip in April 2007. This part covers LAX-NRT-SIN-BKK in Singapore Airlines First Class.

Previous parts here:
TG600 http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/129255/
NH912 http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/133121/
SQ012 http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/133257/
AC557 http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/133878/
AC112/742 http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/134085/
UA839: http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/134202/

23 April 2007
Los Angeles International (LAX/KLAX) – Tokyo Narita (NRT/RJAA)
Singapore Airlines SQ/SIA 11
Boeing 747-412
9V-SPE
1440-1800+1 – On Time
First Class, Seat 2A


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Photo © Bo Kim
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Photo © Viktor Dreger



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Photo © Benjamin H.W.



After a quick overnight at the Westin LAX, I took the shuttle to TBIT and made my way to the First Class check-in of Singapore Airlines. Not a particularly friendly agent, but soon I was checked in all the way to BKK and on my way to the contract First Class lounge. When I did this trip, new lounges were being built at LAX, so this is no longer the lounge SQ uses. The “First Class Lounge” is upstairs by the restaurants pre-security. Great views of the tarmac and decent business class quality offerings. Nothing First Class about this place. I had some sushi and sparkling wine before it was time to go through security.

AA triple seven seen from the lounge
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/9.jpg

Security didn’t take too long, but the area is clearly too small and overall messy. There is practically nothing at TBIT after security, it reminds me much of the old AA terminal at JFK that Finnair used to use. Very poor. Boarding was already underway, and this being SQ, there were of course no issues with priority boarding, I was onboard in no time at all.

Pre-departure Krug – note the F logo on the glass is not facing me. Sadly that set the tone for the service on this flight, it was a far cry from the superb service I got on SQ12.


Newspapers and hot towels made their rounds as usual, but pyjamas and amenity kits were not handed out until I asked the crew after departure. Rather unusual for SQ. Pushback on time, and we were on our way to Singapore via Narita, certainly a very long flight that I wouldn’t like to take in economy.

BA and LH Jumbos
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/11.jpg

UA 744 and hangars
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/12.jpg

ABX Air 762F with Westin LAX in the background
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/13.jpg

After a long takeoff roll, our heavy Megatop took off over the beach and headed over the Pacific
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/14.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/15.jpg





I had ordered a glass of Krug after takeoff, and got a glass of Coke. No apologies, just “I thought you said Coke”, and I got the proper stuff a while later.


Menu for LAX-NRT-SIN, for covers or drink list please refer to my SQ12 report at http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/133257/















Satay
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/19.jpg

Table setup
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/20.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/21.jpg

Caviar
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/22.jpg

Unlike on SQ12, I was not asked how the starter was, and the crew seemed overwhelmed when I asked for a second serving. It was however of course served.
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/23.jpg

Soup
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/24.jpg

Salad
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/25.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/26.jpg

Lobster Thermidor – superb as usual
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/27.jpg

Cheese, fruits, port
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/28.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/29.jpg

Dessert
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/30.jpg

Service was somewhat spotty, had to ask for drink refills at times. Also, taking a pic of the dessert, a male F/A not very politely asked “why do you need to take pictures of everything?” Normally in F, I’ve found F/As to be totally cool about it, many offering to take one of me sitting in the seat/suite, so that was quite unexpected.

Watched Casino Royale on Wisemen along with plenty more Krug, and called it a night.
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/31.jpg

Light meal is served before arrival, I had ordered a BTC entrée for it as well. However, the female LSS insisted it was not boarded, while I told her to find it about three times. Awkward. Of course it was loaded and she merely said “Mr. xxx, actually I found it”.

Starter
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/32.jpg

Excellent salmon main course
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/33.jpg

Nicely presented dessert
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/34.jpg

We arrived at Narita roughly on time, and I rushed to the ANA First Class lounge for a quick shower. Some Perrier also hit the spot nicely.
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/35.jpg

24 April 2007
Tokyo Narita (NRT/RJAA) – Singapore Changi (SIN/WSSS)
Singapore Airlines SQ/SIA 11
Boeing 747-412
9V-SPE
1910-0115+1 –On Time
First Class, Seat 2A


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Photo © Bo Kim
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Photo © Viktor Dreger



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Photo © Benjamin H.W.




After a while, it was time to board 9V-SPE for the next leg to Singapore. I was getting really exhausted at this point, but decided I’ll have dinner anyway. The crew was up to normal SQ standards again, and service was flawless. The Ferragamo amenity kits are pretty nice with a bottle of cologne, I asked for another one and it was given no questions asked.

A glass of chilled Krug Grande Cuvee


I read somewhere that LAX originating pax won’t get one on the second leg. Pushback and takeoff on time from NRT, all SQ flights on this trip were bang on time. Full dinner was served back then, however I read not all NRT flights have caviar anymore.

Drinks and nuts
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/37.jpg

Caviar again
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/38.jpg

Great Caesar Salad
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/39.jpg

Lobster again, my favourite on and off the ground
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/40.jpg

Fruits, cheese, dessert
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/41.jpg

http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/42.jpg

I simply slept the rest of the flight; such longhauls take their toll even in F, especially combined with plenty of champagne. Arrival at Changi was at the awful hour of 1am. I thanked the crew for yet another excellent SQ flight, and headed to the SilverKris Lounge.

25 April 2008
Singapore Changi (SIN/WSSS) – Bangkok Suvarnabhumi (BKK/VTBS)
Singapore Airlines SQ/SIA 972
Boeing 777-212ER
9V-SQE
1030-1155 – On Time
First Class, Seat 2F


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Photo © YU Ming
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Photo © Weiyi Shi



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Photo © Andrew Hunt - AirTeamImages



I was originally going to take an evening flight, but due to commitments in Bangkok later in the day, had to change to a morning flight. As such, I decided not to head to the city at all, instead showering and relaxing at the SilverKris F lounge which is thankfully open 24 hours a day. Cathay could take notice with their HKG lounges…

Needless to say, I wasn’t much in the mood for photos or reporting after the super longhaul LAX-NRT-SIN and a night at the lounge, so just the menu and photos of my Kyo Kaiseki special meal. Pretty stingy offerings in SQ F on this route nowadays, just starter (no choice) and main course, followed by fruit. Not even dessert. So Kyo Kaiseki is not a bad choice, however I just wished I had ordered another Lobster.

Menu


Table setup
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/43.jpg

First course
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/44.jpg

Second course
http://i133.photobucket.com/albums/q61/lufthansa747/sqlaxbkk/45.jpg

Excellent service again on this flight, but I was basically falling asleep all the time unfortunately. On time arrival at Suvarnabhumi concluded this great trip.

This trip was absolutely superb value for 120000 UA Mileage Plus miles and 90 EUR in taxes. And no problems whatsoever securing the seats.

Thanks for reading this series of reports and please leave your comments.

Regards,

Lufthansa747
Air Asia Super Elite, Cebu Pacific Titanium
 
socalatc
Posts: 417
Joined: Mon Jan 12, 2004 5:16 pm

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 6:11 pm



Quoting Lufthansa747 (Thread starter):
Pre-departure Krug -- note the F logo on the glass is not facing me. Sadly that set the tone for the service on this flight, it was a far cry from the superb service I got on SQ12.

Great report, however I must ask. Who cares if the F logo is not facing you? Do you not know where you are sitting? Seems a little stuck up if you ask me.
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 6:28 pm

Quoting Socalatc (Reply 1):
Who cares if the F logo is not facing you? Do you not know where you are sitting? Seems a little stuck up if you ask me.

I don't care, but SQ F service protocol is that it must face the passenger. And it normally does each and every time.

This LAX-NRT crew just didn't have the perfect attention to detail SQ F crews normally have.

[Edited 2008-09-28 11:31:04]
Air Asia Super Elite, Cebu Pacific Titanium
 
The777Man
Posts: 5935
Joined: Sun Jul 04, 1999 4:54 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 6:46 pm

Very Nice report, Lari!

Let me know if you come back to LAX; It would be great to meet up.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
JetBlueGuy2006
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Joined: Wed Jan 11, 2006 5:38 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 6:50 pm



Quoting Socalatc (Reply 1):
Great report, however I must ask. Who cares if the F logo is not facing you? Do you not know where you are sitting? Seems a little stuck up if you ask me.

I agree. Also, I fully understand those that travel F class are usually have expectations of how things are done....but when comments are made like that (even if it is against the norm), it is very annoying.

Many on here are able to fly first class, but not everyone. When comments are made like those above, or like that. Such as the food in the lounge was not good, or I didn't get everything in the shower room I wanted...it is upsetting.

There are many of us that would kill to be able to just get into the lounge or sit in first for a trip that might last an hour. It just doesn't make sense. Yes, I understand you pay for a certain level of service and you expect it. But who honestly cares what way the glass faces or if the silverware is polished?

Just be thankful that you have the ability to fly first class and get access like that. There are many who would just like to enjoy it once, then some will make it seem like the world is about to end because the glass isn't faced the right way.

Sorry, rant over.

Lufthansa747, this was not meant to be directed personally at you, and I used that example because was here
Home Airport: Capital Region International Airport (KLAN)
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 7:13 pm

You are obviously reading way too much into my comment.

In SQ F, there are strict standards for the presentation, and one of them is that the logos face the passenger. And it happens even on a full house on SIN-CGK.

I was merely pointing out that this crew was somewhat different from my usual experiences on SQ, and that was the first impression. It set the tone of the service given they forgot the PJs/amenity kits, didn't bother with too many drink refills, never asked how the food was and insisted my second BTC wasn't onboard. And I have probably close to 20 flights in SQ F.

Personally I don't give a rat's ass whether the logo faces me or the moon.  

Quoting The777Man (Reply 3):
Very Nice report, Lari!

Let me know if you come back to LAX; It would be great to meet up.

Thanks for the compliments. Indeed would be good to meet up when I make it to LAX next time, will keep that in mind. Currently only JFK/ORD/MIA/DFW connections in my planned travels.

What's your next planned 777 adventure?

[Edited 2008-09-28 12:22:44]
Air Asia Super Elite, Cebu Pacific Titanium
 
henkybaby
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 8:12 pm

People before me have already commented on the slightly snobbish tone of voice. I am sure you are not a person who expects the whole world to revolve around you (and only you) when you park yourself in an F-seat.

If you're indeed not, than you could consider forgoing all the remarks that 'prove' how much you understand what service is and how some of 'them' don't.

I am impressed with the quality of food on SQ (or a lot of other Asian carriers). Having only experienced BA in F I must admit I look forward to its Asian counterparts.

I will make sure I check if the logo's of the champagne flutes are facing me...  Smile
Wherever you go, there you are!
 
777fan
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 9:23 pm

Looked wonderful; the trip looked to indeed be a bargain at 120K UA MP miles. You ought to consider chiming in on another thread in the Civ Av room in which a prospective pax calls MP a "farce" because he wasn't able to book a LAX-SYD C-class ticket in high season with miles...on 30 days' notice!


777fan
DC-8 61/63/71 DC-9-30/50 MD-80/82/83 DC-10-10/30 MD-11 717 721/2 732/3/4/5/G/8/9 741/2/4 752 762/3 777 A306/319/20/33 AT
 
Globetraveller
Posts: 352
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 9:31 pm

I must say, I am pretty appalled by some of the comments about this trip report. If you do not like the tone of voice, then do not read the report; it clearly says its a First Class flight in the title anyway. In addition, isn't a trip report meant to analyze the small details or would you all rather have a very general description?

Quoting Socalatc (Reply 1):
Who cares if the F logo is not facing you? Do you not know where you are sitting? Seems a little stuck up if you ask me.



Quoting JetBlueGuy2006 (Reply 4):
but when comments are made like that (even if it is against the norm), it is very annoying.

If you find it stuck up and annoying, then do not read the trip reports! It is SQ protocol to place the glass with the 'F' logo facing the passengers and this did not happen. Lufthansa747 did not simply say 'the crew was not up to scratch', but he said why. Is that such a crime?

Quoting Henkybaby (Reply 6):
If you're indeed not, than you could consider forgoing all the remarks that 'prove' how much you understand what service is and how some of 'them' don't.

I think that this comment is pretty laughable. No member of Airlines.net has to prove anything to anyone. An understanding of the level of service one can expect is, in my opinion, vital to a trip report, because how can you report on something you know nothing about?

Its actually quite sad to see some of the things written above. Why bother writing trip reports if other members judge you on them, right?

Lufthansa747, thank you for another excellent trip report. Its sad to see that your long journey has come to an end.

Globetraveller

[Edited 2008-09-28 14:32:50]
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 9:50 pm



Quoting 777fan (Reply 7):
You ought to consider chiming in on another thread in the Civ Av room in which a prospective pax calls MP a "farce" because he wasn't able to book a LAX-SYD C-class ticket in high season with miles...on 30 days' notice!

IMHO you start going into the wrong direction when you look for international awards on UA metal. And after a standard Y award comes into discussion, it's not worth commenting anymore. The poster seems convinced the miles aren't worth a cent. Each to their own I guess, leaves more SQ F seats for me. Big grin

Quoting Globetraveller (Reply 8):
Lufthansa747, thank you for another excellent trip report. Its sad to see that your long journey has come to an end.

Thanks. And thanks also for your other comments, finally some sense into this thread.

Quoting Globetraveller (Reply 8):
did not simply say 'the crew was not up to scratch'

Exactly. As said above, I don't care about the glasses. That just gave me a vibe this was not your typical superb SQ crew. But some people probably find it also snobbish to expect things such as amenity kits and your pre-booked meals.

My expectations flying SQ are sky high I admit. They always deliver and are very consistent. Even this one slightly subpar flight was great, no doubt about that. But not up to normal SQ standards.

Regards,

Lufthansa747
Air Asia Super Elite, Cebu Pacific Titanium
 
davescj
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 10:18 pm

Totally excellent report! Thanks for posting!

Dave
Can I have a mojito on this flight?
 
The777Man
Posts: 5935
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 11:43 pm



Quoting Lufthansa747 (Reply 5):
What's your next planned 777 adventure?

I got some health issues (need kidney transplant) so it may be awhile. One idea was to go RTW all on 777s; LAX-SYD-BKK-CAI-LHR-GRU-LAX. Something like that. I may just go on JJ or PR on single trips when I get better. We'll see.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Sun Sep 28, 2008 11:52 pm



Quoting The777Man (Reply 11):
I got some health issues (need kidney transplant) so it may be awhile.

Hope everything goes well with that!

I got an extra dose of 777s yesterday - EK seems to have gone nuts on their fares and I have an award week in JW Phuket. 438 EUR all in FRA-DXB-BKK-DXB-FRA on 77W/773/773/77W. Absolutely insane fare, even got child discount for our son. Peak season in Feb to boot...

Regards,

Lufthansa747
Air Asia Super Elite, Cebu Pacific Titanium
 
flpuck6
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:04 am

Hello,

These are exactly the details that make the difference.

Not many people notice it but that does not mean the company should not present it properly.

How many people notice in a proper restaurant if the waiter serves from the left and picks up from the right ? Or how many people notice if the lady is served first ?

It's all in the details and Lufthansa747 is good to point it out.

Quoting Socalatc (Reply 1):


Quoting Lufthansa747 (Thread starter):
Pre-departure Krug -- note the F logo on the glass is not facing me. Sadly that set the tone for the service on this flight, it was a far cry from the superb service I got on SQ12.

Great report, however I must ask. Who cares if the F logo is not facing you? Do you not know where you are sitting? Seems a little stuck up if you ask me.

Bonjour Chef!
 
BigMac
Posts: 245
Joined: Mon Nov 24, 2003 11:10 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:20 am

Very thorough trip report. Lucky you!!!

Quoting Lufthansa747 (Thread starter):
Also, taking a pic of the dessert, a male F/A not very politely asked “why do you need to take pictures of everything?” Normally in F, I’ve found F/As to be totally cool about it, many offering to take one of me sitting in the seat/suite, so that was quite unexpected.

Maybe the F/A had another motive for asking (you were taking a lot of pictures with your flash on) but he should have asked politely (if that indeed was his motive).
To fly, or not to fly: that is the question
 
semsem
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:24 am

Lobster Thermidor has cheese on it or am I mistaken? Thanks.
 
triple7man
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:34 am

I've heard SQ service is excellent, so it looks like it wasn't up to par on this trip. LAX-NRT is a long flight, but not like JFK-NRT, LAX-HKG, LAX-SYD. I've made all these flights, including
LAX-NRT on AA, CX and QF, so I liked the pics at LAX and your takeoff on 25R. I especially liked the one of the AA 777 taxiing past the first class lounge. That was AA 169 LAX-NRT, which I have flown on many times. That lounge area used to be part of the food court and I loved getting lunch at Hamada Orient Express and going there to eat it, because I had an excellent view of airliners taxiing past, and takeoffs. I don't know what the progress is on the renovation at TBIT, but if they make new lounges, I would love to see that area opened for a good court again
Have you kissed a 777 today?
 
daron4000
Posts: 604
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:49 am

Lufthansa747,

I've really enjoyed reading your reports and seeing your wonderful pictures.

Agree with what you mention about the service qualities, or lack thereof, on SQ 11. For the record, SQ service protocols are very strict and something like not having logos face forward on SQ is like UA flight attendants not doing the live safety demo on international airplanes that don't do video demos. If that happened, it would be appropriate to comment in the TR that the crew were lacking because they clearly did not follow safety/service protocols, which is the point that Lufthansa747 was tryin to make. If you don't want to read a first class report, then don't. But the comment did not come across as snobbish, but rather as one of many examples of how the FA's did not live up to the reputation of SQ FIRST CLASS.
 
fbgdavidson
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 3:07 am

Another really good report on another SQ F flight, Lari  Smile Great pictures!

PIty about the service and food doesn't seem quite as good as those I've seen in yours, and others SQ F reports...

Quoting JetBlueGuy2006 (Reply 4):
Many on here are able to fly first class, but not everyone. When comments are made like those above, or like that. Such as the food in the lounge was not good, or I didn't get everything in the shower room I wanted...it is upsetting.

In my eyes those paying big fares up front have more justification for experiencing shoddy service, or problems with bad lounges/long check-in lines, crap food or whatever...because it is highly likely that your passenger in their SkySuite has paid 10x the price of an economy ticket. If you are in economy you've paid to be transported from A to B. If you are in F/J then you've paid to be transported in comfort or perhaps even luxury.

Like Lari I couldn't really care whether the logo in the glass should be facing me or not but as others have said SQ have rigorous service standards and the fact they disregard that signifies they disregard other parts of the service too and don't live up to the reputation of other FAs.

Quoting Henkybaby (Reply 6):
Having only experienced BA in F I must admit I look forward to its Asian counterparts.

I will make sure I check if the logo's of the champagne flutes are facing me...

Don't look too hard. Neither CX nor JL have logos on their champagne flutes  Wink

Quoting The777Man (Reply 11):
One idea was to go RTW all on 777s; LAX-SYD

Who flies 777s between LAX and SYD?
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
CptRegionalJet
Posts: 53
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 7:35 am

Hi LH747,
Thank you for a great report with excellent pictures.
That lobster sure looks tempting
I can not understand why people here think his comment was snobby.I think by mentioning the
F-logo on the champagne glass he just wanted to say that things were not up to SQ- first calss standard on this flight.
 
The777Man
Posts: 5935
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 9:36 am



Quoting Lufthansa747 (Reply 12):
438 EUR all in FRA-DXB-BKK-DXB-FRA

That seems like a very good price for that long trip! Hope you have a great time and get some more Mileage Plus miles... Smile I'll be ready to travel for longer trip in a few years again, hopefully.

Quoting Fbgdavidson (Reply 18):
Who flies 777s between LAX and SYD?

V Australia (VA) will start LAX-SYD on 15Dec08 with 77W.

Lufthansa 747, not sure if you have tried QR yet but their service in Y is much better that EK and SQ. They really deserve their five star rating.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
henkybaby
Posts: 469
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 12:04 pm



Quoting Globetraveller (Reply 8):
If you find it stuck up and annoying, then do not read the trip reports!

How are you supposed to find out what the tone of voice is without reading it?  Smile

My reaction was merely meant to point out that it could be read as condescending and that I assumed it was not meant that way.

Quoting Globetraveller (Reply 8):
I must say, I am pretty appalled by some of the comments about this trip report.



Quoting Globetraveller (Reply 8):
If you do not like the tone of voice, then do not read the report; it clearly says its a First Class flight in the title anyway

The same can be said about your reply to the reactions. If you don't like the replies, then do not read the replies.  Wink

The remark that it is a First class flight report is completely beside the point. Are First class reports allowed to be more snobbish than J or Y reports? I write First class TRs... Should I now write them to a different standard? What in heaven's name is the value of that addition of yours?

I am surprised that SQ has such incredibly high standards. As I stated: in that case there must be no comparison with BA. It is almost like a Michelin star restaurant where those kind of 'mistakes' would be deemed inexcusable. So indeed: I look forward to sampling the Asian F products.

I like the TR, loved the pictures, would have liked to have seen more of the cabin and the seat but all in all a great effort. And yes, I still think the ToV is a little snobbish. Big grin
Wherever you go, there you are!
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 1:16 pm

Thanks for the additional comments!

Quoting BigMac (Reply 14):
Maybe the F/A had another motive for asking (you were taking a lot of pictures with your flash on) but he should have asked politely (if that indeed was his motive).

Yeah I'd understand if I was using flash in a full cabin at night. I wouldn't ever do that. I merely took pics of each course of the meal, he clearly seemed annoyed by that.

Quoting Semsem (Reply 15):
Lobster Thermidor has cheese on it or am I mistaken? Thanks.

Yes, cheese on top.

Quoting Triple7man (Reply 16):
LAX-NRT is a long flight, but not like JFK-NRT

Indeed, but with the 7-hour tag-on to SIN it gets extremely tiring.

Quoting Fbgdavidson (Reply 18):
PIty about the service and food doesn't seem quite as good as those I've seen in yours

Thinking about it, apart from the caviar, lobster and salmon, food ex-LAX was a bit below par. The regular choices for the western snack are a joke IMO, spaghetti or dim sum?!

Quoting The777Man (Reply 20):
get some more Mileage Plus miles...

Yeah full MP miles for all EK fares, which is great!

Quoting The777Man (Reply 20):
Lufthansa 747, not sure if you have tried QR yet but their service in Y is much better that EK and SQ.

Not yet. I'd love to see them starting A319 service to HEL like they do to ARN.

Quoting Henkybaby (Reply 21):
As I stated: in that case there must be no comparison with BA

I'll try to report a BA/QF/CX/LA trip in F next. I quite like BA actually, much more relaxed service style and food for sure, but by no means bad.


Regards,

Lufthansa747
Air Asia Super Elite, Cebu Pacific Titanium
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 1:43 pm

I have to chime in here as well...

I don't fly F anymore, but used to whenever I was on duty travel so I know what F on SQ is all about... details, service, attentiveness..the works - hey, you don't pay that obscene amount of money for nothing. Ok granted this is a redemption flight for the OP, but you get my point.

Those of you who are used to US carrier service will certainly not understand what the fuss is about. But on SQ, and I dare say, especially on Japanese carriers or CX, presentation is high up there in priority together with safety. Having the logo facing anywhere else but the passenger is like a Singapore Girl without make-up... it's not a matter of being fussy or obnoxious, it's as standard a procedure as making sure all seatbelts are fastened for take-off and landing!

Having worked for the airline, I'm very aware of what those FAs are trained to do... one of the basics is how you place your glasses, plates etc in front of F and J passengers. Noticed that every other photo of the meals has the logos at exactly the same position - facing the passenger, upright? I'll bet you SQ cabin crew trainers would be frowning their eye-brows off if they saw this report, and wondering how that leading crew ever graduated from serving Y to F!!!

I'm also surprised (more like shocked) at the service the you received on the LAX-NRT sector. What could have gone wrong? Tired crew who didn't get enough rest in LAX? An over suspicious inflight supervisor who had warned his crew members that the OP was behaving suspiciously and could potentially be a spy from CX?? Or just a very inexperienced and new Leading crew on her first F class flight? Did you ask to speak to the supervisor?

I know all these lapses might seem trivial to many other members here who have probably never flown SQ F before. But hey, this is SQ. Surely, the OP won't be picking on such minute details if he were on any other airline. All SQ FAs have a part to play to ensure that they remain one of the best in the sky. It's these ultra-high expectations from passengers that got SQ where it is today.  Wink
There's always a better way to fly...
 
PlaneHunter
Posts: 6518
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:41 pm

I have enjoyed reading another excellent report - thanks for posting, Lari.

The food looks fantastic as usual on SQ. What I also like is the porcelain - do you know the brand?

Quoting Lufthansa747 (Thread starter):
Pre-departure Krug – note the F logo on the glass is not facing me.

This is a very interesting detail - I had never heard about that before. Those observations help to make trip reports worthwile.

And you didn't sound snobbish - it was clear what you meant. Snobbish is when people flying F Class (probably sponsored by daddy) make fun of people in Economy (who probably had to work hard for their ticket)...


PH
Nothing's worse than flying the same reg twice!
 
UN_B732
Posts: 3529
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 2:48 pm

I have to politely disagree. It's people (not the OP) but F passengers who DO pay $10k per seat, who might care about little things like the F logo facing them or the quality of the lounge. I don't think the OP was upset that the F logo didn't face him; it was simply another example of his crew's performing bellow SQ standards.

-A
What now?
 
Lufthansa747
Topic Author
Posts: 2953
Joined: Tue May 18, 1999 7:45 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 3:47 pm



Quoting SQ772 (Reply 23):
What could have gone wrong? Tired crew who didn't get enough rest in LAX? An over suspicious inflight supervisor who had warned his crew members that the OP was behaving suspiciously and could potentially be a spy from CX?? Or just a very inexperienced and new Leading crew on her first F class flight? Did you ask to speak to the supervisor?

Honestly looked like an inexperienced crew who probably wasn't too happy about their LAX layover for some reason. Now that I think about it, the LSS was convinced only one BTC entree was possible per flight, thus I had to tell her to look for the salmon multiple times.

Quoting PlaneHunter (Reply 24):
What I also like is the porcelain - do you know the brand?

It was Givenchy designed, not sure who made it. I'm not sure if it's used anymore, A380 and B777-300ER at least feature a new design, grey instead of blue around the edges. New glasses as well.

Quoting PlaneHunter (Reply 24):
Snobbish is when people flying F Class (probably sponsored by daddy) make fun of people in Economy (who probably had to work hard for their ticket)...

Agreed. And just to clarify my Y class comment in the report - LAX-NRT-SIN I'd definitely not want to do in the back as long as the 744 is on the route. SQ 744 Y product has simply fallen behind competition and their own 388/77W products. Even their 777-200 is superior to the 744.

Quoting UN_B732 (Reply 25):
I don't think the OP was upset that the F logo didn't face him; it was simply another example of his crew's performing bellow SQ standards.

Spot on.

Regards,

Lufthansa747
Air Asia Super Elite, Cebu Pacific Titanium
 
SR 103
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 5:05 pm

Excellent trip report. Sorry to hear that the flight was not quite up to the SQ mark. Still that does not mean you have to sit quietly and take the sub par service as many other posters have stated.

Quoting Lufthansa747 (Thread starter):
Also, taking a pic of the dessert, a male F/A not very politely asked %u201Cwhy do you need to take pictures of everything?%u201D Normally in F, I%u2019ve found F/As to be totally cool about it, many offering to take one of me sitting in the seat/suite, so that was quite unexpected.

You know, I normally try to wait for them to leave to take the picture and I never use flash. However still there is no excuse for the way he approached you, I have only been approached once onboard a US carrier (the one Ryanair!!! likes to hate  Wink) and the F/A was extremly polite in telling me that I was making someone else uncomfortable but that she did not mind it at all.

Quoting Henkybaby (Reply 6):
If you're indeed not, than you could consider forgoing all the remarks that 'prove' how much you understand what service is and how some of 'them' don't.

Why? This is not a picture report, its a trip report. We here on airliners.net relish the details. A monkey can post a picture with a sentence under it, we want real reports here!

Quoting The777Man (Reply 20):
Lufthansa 747, not sure if you have tried QR yet but their service in Y is much better that EK and SQ. They really deserve their five star rating.

I could not agree with this statement more. I did write a trip report back in January on my experience with them to Newark. All I can say is Etihad and Qatar have left Emirates in the dust!

Again keep the trip reports coming. I do miss writing them but as 95% of my travel is now on the airline I work for, I have sit quietly and take what I get. Hope you have a good time on Emirates.

SR 103
 
ronerone
Posts: 1463
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 5:53 pm

How interesting to read about even just a few negative points on SQ service! They are quite rare it seems.

Quoting Lufthansa747 (Thread starter):
Pre-departure Krug – note the F logo on the glass is not facing me. Sadly that set the tone for the service on this flight, it was a far cry from the superb service I got on SQ12.

You have got to be kidding me! I also do not care where exactly the logo is facing, but i do care to know that there even is a standard operating procedure of where that logo is supposed to be facing! I had no idea ... wow!

I am no expert in SQ flying, but if that is the case, then your LAX-NRT flight was a complete disaster in SQ's terms!

Another great report! thanks a lot for sharing!

Regards,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
henkybaby
Posts: 469
Joined: Sat May 10, 2008 10:40 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 6:11 pm

Interesting how much emotion is involved. In fact I do know the rules of logo's on glasses, plates, knifes etc. I was just surprised that SQ had these high standards that you normally only find in better restaurants on Terra Firma.

And what I noticed in the first part or the report was:

Quoting Lufthansa747 (Thread starter):
Not a particularly friendly agent,



Quoting Lufthansa747 (Thread starter):
but pyjamas and amenity kits were not handed out until I asked the crew after departure



Quoting Lufthansa747 (Thread starter):
I had ordered a glass of Krug after takeoff, and got a glass of Coke. No apologies, just "I thought you said Coke", and I got the proper stuff a while later.



Quoting Lufthansa747 (Thread starter):
and the crew seemed overwhelmed when I asked for a second serving. It was however of course served.



Quoting Lufthansa747 (Thread starter):
Service was somewhat spotty, had to ask for drink refills at times



Quoting Lufthansa747 (Thread starter):
However, the female LSS insisted it was not boarded, while I told her to find it about three times. Awkward. Of course it was loaded and she merely said "Mr. xxx, actually I found it".

Of course also a lot of compliments but this is what I noticed... Feedback was requested and given. I am a frequent (and paying) F and J customer, so there is no jealousy or whatever involved. I like reading reviews and this one is no exception. I appreciate the effort that goes into them too.

Did not realize that you're not supposed to criticize them...  Wink
Wherever you go, there you are!
 
ba319-131
Posts: 8159
Joined: Sat Jan 13, 2001 1:27 pm

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 8:07 pm

Great report Lari, really enjoyed the read and pictures, first rate as always!

I'm not going to join the debate, but kudos to you for commenting on service levels and expectations - I expect you to keep it up as we have the right to know.

Quoting Lufthansa747 (Thread starter):
There is practically nothing at TBIT after security

- True, it's rubbish.

Quoting Lufthansa747 (Thread starter):
Service was somewhat spotty, had to ask for drink refills at times

- Very poor, this is a basic standard.

Quoting Lufthansa747 (Thread starter):
taking a pic of the dessert, a male F/A not very politely asked “why do you need to take pictures of everything?” Normally in F, I’ve found F/As to be totally cool about it, many offering to take one of me sitting in the seat/suite, so that was quite unexpected.

- Unexpected and rather bold!

Quoting The777Man (Reply 11):
Quoting Lufthansa747 (Reply 5):
What's your next planned 777 adventure?

I got some health issues (need kidney transplant) so it may be awhile

- Good luck, fingers crossed this happens quickly and goes well.

Kind Regards to all.

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
ojas
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Mon Sep 29, 2008 8:38 pm

Lufthansa747,

First of all a superb trip report, I thank you for sharing it.

From the so called "comments" you made, I get a feeling that you did not want to criticise SQ ( in a way), but were more worried as to WHY the standards were dipped down. And I completely understand that sentiment, if I'm interpreting it correctly.

I have just done 4 sectors on SQ, that too on Y, that too on flights in and out of India. And they surpassed excellence every time I flew. Having said that an F class flight on a "premium" sector will raise my expectations even more.

As far as the logo facing towards the passenger, if it is a rule written within SQ books, it has to be followed IMO. If you follow a pattern for a long time and suddenly there is a deviation, it is bound to get noticed. And to put my point across, these small things, not singularly, but collectively has put SQ above all other airlines for so many years.
Great leaders don't tell you what to do ... they show you how it's done!
 
Burj
Posts: 747
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Wed Oct 01, 2008 5:04 am

Thanks for the excellent trip report!

People are harping on the logo facing the wrong way, but it is clear to me that it is mentioned as an example of an over all sub-par (for SQ F) in flight experience.

What makes SQ, well SQ, is there attention to detail. There is a reason SQ has a certain reputation and it is interesting for those of us who do NOT fly SQ to know these details.

So again thanks for the trip report and the attention to detail!
 
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Coal
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RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Wed Oct 01, 2008 7:19 am

Hi Lufthansa747

Great TR! But I am VERY surprised that the whole trip was only 120000 miles! Perhaps because it has the old First Class seats? I know recently I looked at booking SQ SIN-SFO in Business and it was 90000 for a saver award. Perhaps they have a different mile structure when redeeming on other airline's miles? I'm very interested to know.

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
User avatar
Coal
Posts: 2298
Joined: Sun Aug 13, 2006 11:14 am

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN-BKK

Wed Oct 01, 2008 7:29 am

Actually, I just went to singaporeair.com and a saver award ticket in business from SIN to SFO is 240000, 630000 for a full award!!!

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
chrisrad
Posts: 963
Joined: Tue Dec 05, 2000 7:26 pm

RE: Singapore Air SQ11/972 First Class LAX-NRT-SIN

Wed Oct 01, 2008 7:51 am

Quoting Lufthansa747 (Thread starter):
Satay

Dear oh dear, even poverty stricken MH give you a real towel in a dish, and this is only in Business Class. To see a packet hand wipe in SQ First class I am really astonished.Perhaps they are from KFC?? Other than that quite acceptable

http://i2.photobucket.com/albums/y22/chrisrad/DSC06281.jpg

[Edited 2008-10-01 01:13:02]

[Edited 2008-10-01 01:16:37]
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