Ryanair!!!
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MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 4:58 am



Malaysia Airlines
MH637 / MI9335 / MI9337 / SQ5635 / SQ5637
Kota Kinabalu - Singapore (via Kuching)
Boeing 737-4H6 9M-MME
0905 – 1245H

Part One of this trip can be found here.

15 December 2008, KOTA KINABALU INTERNATIONAL AIRPORT



Kota Kinabalu, the state capital of Sabah on the island of Borneo – is an awesome holiday destination in its own right. Leaving it to come back home was done very reluctantly on our part and after 5 fun filled days, it was time to have our very last drive along Jalan Coastal towards Malaysia’s newest airport terminal in operation today, KKIA.


Mt Kinabalu in the distance, watching over the whole of Sabah silently.


The beautiful aerofoil-inspired façade of the airport to signify the wonders of flight.

There isn’t any multi storey car park in KKIA giving it that very “provincial” feel, a charming disposition allowing a much laid back aura to be blessed upon this modern looking terminal.


KKIA’s older half is going through an extreme makeover. Notice the beheaded control tower?

A 0905H departure time meant that we were up and running at the crack of dawn.

Malaysia Airlines utilizes the check in island B for all their departures and a pleasant Chinese lady was on hand to make sure formalities were painlessly carried out. Josey very nicely accommodated my request to have our seats at the back of the plane on the “A” side. Not surprisingly, the same seats of 26 A/B were allocated to us again.





Other than our flight departing for Kuching and Singapore, Royal Brunei’s check in was in the process of setting up shop at an adjacent island. Otherwise the terminal was as quiet as a funeral parlor.





Very little happens in KKIA and the lack of spotting opportunities from landside was a good reason not to waste anytime and to go past immigration. Once entering the sterile compound, beautiful scenery greets us with the tarmac and the South China Sea as a background. It was a delightful way to say goodbye to KK being awed by such a tranquil looking setting. This is especially so in the morning hours as the sun rises from behind the airport to provide what is perfect lighting to view the goings on outside.


Goodbye KK, and off through to the immigration we go!


Airside KKIA


The scenery was nothing short of amazing.

By the looks of the amount of passengers gathering at Gate A5, the flight wasn’t very full heading down to Kuching. In fact a bulk of the passengers were holding Singapore passports and were, perhaps, like me who bought $0.00 tickets many months ago. I really cannot fathom why anyone would choose this one stop service over the numerous nonstop flights offered by Silk Air, Tiger, Jetstar and Air Asia from Singapore. MAS’s flight used to be nonstop but they decided to add KK as a tag on to their Singapore – Kuching flights during the previous rationalization exercise and did away with the nonstop altogether. This would surely erode their competitiveness, don’t you think? But hey, what do I know about MAS? I am just another aviation enthusiast from Singapore.


Departure holding lounge for gate A5.


Boarding passes issued were strangely mono-toned. A cost savings measure, perhaps?

0850H: A general boarding call was made and there was no attempt to make it an orderly process using the row-number method so it was basically a free-for-all. Perhaps the passenger numbers were so low there wasn’t really a need to?




My ride, 9M-MME.

9M-MME was assigned to our flight this morning. She made her maiden flight in Sept 1992 making her one of the elder 737s in the fleet. For a while, she was even loaned to the now-defunct Thai carrier Angel Air. Otherwise, her history has been with MAS since day one.


Traffic was very constant at KKIA. The majority of it seemed to be dominated by Air Asia.

A male Leading Steward Aziman gave us the usual greeting at Door 1L, with another stewardess Yan Yong dutifully by his side. The YCL crew consisted of Steward Affandi in the fore cabin and Stewardess Rozanna in the mid cabin. Both seem rather sleepy although they tried to smile through their fatigue. I can only imagine what hectic schedule they had the day before being rostered on this 737, perhaps some killer turn-around duty and the same was in store as they journeyed back to their base in KLIA. Another steward Dilip who seemed to be confined in the galley, occasionally popped out to say “hi” the passengers in the aft cabin.

This aircraft interior was refurbished in the new colors the airline thought was somehow pleasing to the eyes. I swore my color-vision immediately malfunctioned as soon as I stepped on board. The descriptions I can think of are many; Smarties, M&M’s, Joseph’s Technicolor dream coat, Carmen Miranda, Fanta Fantasy, Mardi Gras, Samba nightmare…



The way the seats were colored, we all had a choice of:

• Chilli red
• Lime green
• Zesty orange
• Jazzy Blu





Christ it is an awful color combination. The fact that MAS is nothing more but a glorified LCC these days, what they had done just brought them closer to that as these tacky color choices made them look like a holiday charter airline. Did they say they were a 5-star carrier and only one of the 6 airlines in the world to be awarded this status? I struggle to look for signs of this…

The fact that Rozanna also had on a pair of fake eyelashes making her look like a drag queen in a kebaya, made the entire cabin look like Priscilla gone haywire. Ok we needed to get to our seats fast before passing out from this overload of energetic, untamed and steroid-filled undertones.




We waited for a long time at the marshalling point for takeoff due to traffic. Not very expeditious of the ATC, I must say. Many passengers nodded off to sleep while I was being… well… myself.


After this, we are off!

0905H: Pushback was fast and swift after the Malay welcome announcement. However, there are many arrivals at this time of the morning so we ended up holding at the marshalling point for a good few minutes while we gave way to arrival aircrafts in the form of some MH 737, AK A320 and a MAS Wings ATR 42.

0925H: The take off was nothing short of picturesque. Coral reefs were almost immediately visible after getting airborne. As the runway in use was 02, a flight path was taken over the city center before turning left over the expansive Tunku Abdul Rahman National Park to begin our southerly 1hr 20 min journey towards Kuching. This was why I chose the “A” seats because we could see Kota Kinabalu and the airport in its entirety. Simply beautiful and a fitting farewell to this wonderful seaside town too!


Sutera Harbour Resort located very close to the airport. Notice the shadow of my plane on the ground?


Flying over the city center of KK, we made a left turn over Gaya Island, the largest in a chain of them within Tunku Abdul Rahman National Park. Definitely a must see attraction!


And there you have it, the reason why I chose this seat. KK city center is to the left, and the airport to the right – underlining the fact why the buildings in the city have a height restriction.


As we climb, I say one final goodbye to KKIA. I will be back before you know it! Visible here are both Terminal 1 and 2, the latter houses Air Asia.

As soon as the seatbelt sign was off, the usual drill of the 2 meal carts made their presence felt with Affandi and Rozanna manning them. Dilip ran out from the aft galley with trays of buns to manually distribute them to the passengers in my vicinity. I have made my views known about the buns in my previous trip report but this time it brought my impression to another low. The “vegetarian” option was absolutely horrid as sin! Why did they even bother?





Thankfully, there was another choice of tuna croissant which was far tastier. But still, it is no wonder why their rival Air Asia is presently running circles around them with numerous hot meal options for purchase regardless of domestic or international.



If MAS’s retort was to down sell themselves this way, they have not done themselves any favor in the perception department.

Perhaps it was an early start for them, but the crew on this flight seemed distant and very obviously fatigued. The famed “Malaysian Hospitality” was hypoxically absent as they just went through their routine giving out “prized” $1 buns and orange juice.





FL300 was the cruising altitude for this flight. It was an overcast flying day so the normally beautiful view along the coast of Sabah and Sarawak pretty much obscured.

1015H: Flight deck announced that we were beginning descend.


Hello Sarawak!



The descend and straight in approach maneuver brought us directly in for a runway 25 arrival. Once again, I was in Kuching to begin my transit stop. This batch of crew would overnight here before continuing back to KLIA the next day.

The largest aircraft in attendance this afternoon was a beautiful A330 turning around for KUL.





Strangely no announcement was made this time round about the confusing immigration procedures for Kuching. As the passengers slowly made their way out of the cabin along the aisle, Dilip already had his crew bag, ready to leave and rather shooing the remaining people off the plane, as if impatient to disembark himself. I thought he was quite rude about it.


“Sir, you need to get off this plane…” Rude, rude, rude…

Sigh… I could only hope the crew taking over this flight would be friendlier.



KUCHING INTERNATIONAL AIRPORT



We weren’t about to be tricked into wasting time at immigration. So an exploration about freely at airside after collecting onward boarding passes was in store. Similar to KKIA, there was really nothing much to do at this airport other than looking at the action outside the tarmac.





The transit was uneventful and in no time, we were back at the holding lounge of Gate 7, solemnly awaiting the boarding call.





Meanwhile, the beautiful A330 over at gate 8 began its pushback to KUL as MH 2507.

The boarding call was uneventful and it looked like we had a pretty full load for this continuing sector to Singapore. We strangely sat at the gate till 1130H and the reason given was the late inbound of this aircraft from KK. I knew this wasn’t true as we departed and landed on time from there so one can only wonder why the need to pass the buck like that?


Here we go again.



Putting memories of the previous crew behind me, Leading Steward Alfian Shah welcomed us at the door together with stewardess Cheryl Ong. The rest of the YCL crew consisted of stewardesses Nor Aini and Nadia at the fore and mid cabin (once again, both were standing silently, not exactly doing anything) and a steward Mohd Fikri at the aft cabin. MAS seemed to be under-performing in the service department today.

The A330 next to us, who pushed back as we were boarding was still standing there, and the engines weren’t running anymore. I do not envy the passengers there; a technical delay was obviously in the cards. Did someone sabotage this plane AGAIN?!


A330 not going anywhere now.




Bye bye Kuching!


A quick u-turn and ready to go down Runway 25.

1140H: As if accompanying the somber mood in the cabin, the clouds formed and made for a rather bumpy ascend into the tumultuous skies of Sarawak that afternoon. Not really a departure for the faint hearted, we lost some altitude during the climb a few times causing a screams to radiate about much to the amusement of us.


Climbing out of Kuching International Airport. Doesn’t this look like Middle Earth?



Seatbelt signs were extinguished as soon as we stabilized… MEALTIME! I knew what to expect with the snack boxes this time but what made things different from my previous flight was that they didn’t run out of choices.

1200H: Watching the cabin crew in action this time was like Disorganization 101. 2 meal carts were charged by Nadia in the fore cabin and Nor Aini in the mid, working their way aft. These 2 carts were constantly running out of orange juice (seems to be the only drink option) which required frequent refills from Fikri running back and forth from the aft galley. He consequently lost his flow and was darting from seat to seat in random order asking for the meal choices to the point he was perspiring from his temples. At one stage, he even missed a few rows and had to be tapped on his arm by the passengers there.

“Guys, what you want? Chicken with tomato rice, or butter rice?”

That sounded kind of Spartan! But we decided to try both meal options. But what Fikri failed to mention was that the tomato rice came with chicken korma and the buttered one with chicken marinara. A definite negative for serving the same choices as my inbound flight a few days back!









By now… we were approaching the top of descend as the 3 crew members rushed through their serving routine, struggling to cope with finishing up the meal service, and attending to calls for more drinks.

As a result, the aft half of the cabin missed the tea and coffee service altogether.

Not surprising in such a disorganized environment, being friendly was the last thing on their mind.

1230H: As expected… the aircraft dipped its nose towards earth to begin the arrival process. Through the blur of arrival announcements, the 3 cabin crews were literally running up and down the aisle struggling to clear the snack boxes while some of us sat there for the longest time with our tray tables still open, waiting for the remains of the meal service to be taken away.

My neighbor who had the aisle seat finally flagged down Nor Aini who was rushing past to have our items cleared. We thought we’d help her stack our rubbish up so she could just take it in one go. I didn’t envy them at this moment. Karma points garnered – CHECK!


Bintan Island, Indonesia.


Over Batam Island, this is Hang Nadim Airport. Serving as an alternate to Changi’s traffic during severe weather, the runway is currently the longest in Indonesia at 4040m.



Taking my attention out of the rather chaotic scene along the aisles of the cabin, the descend outside was rather picturesque, journeying over the Indonesian islands of Bintan and Batam - at one stage flying over Hang Nadim Airport! This was a first for me despite flying this approach pattern many times before; I have never noticed this airport beneath me.



The Singapore skyline soon appeared outside my window as we set up our approach towards runway 02L. Fair weather welcomed all of us home and a bumpy landing ended what were the final moments of our journey from holiday land. E22, the same departure gate from my previous flight became our final stopping point.









I was officially back on home ground.

EPILOGUE

Malaysia Airlines is in trouble, big trouble. Why do I say that? Humor me for a bit here…

I was (keyword being “was”) a pseudo apologist for them constantly consoling myself that despite their questionable hardware, their cabin crew would always be there to save the day. Their many awards underlined the fact just how good they are. However, humans being humans, there is a fundamental flaw in all of us that we REACT to the environment. In this case, whatever parameters that were at play caused not one, but TWO different sets of crew (in a row) to be performing below par service wise. First set was nonchalant (I prefer to believe they were fatigued), and the second one disorganized to the point of near catastrophe.

This weak link snapped and caused the overall product to be presented very poorly. If what Malaysia Airlines think they are doing it right by depending on their cabin crew to save the day for all their flights, they are threading on very thin ice because there are only so many cracks the surface can endure. My return flight was a perfect example of what could happen when this icy surface gives way - plunging all of us into the icy waters when customer service flies out of the window, coupled with previous-decade hardware made for an overall rather sub-standard product.

MH… More than an airline code, it is Malaysian Hospitality. This tagline can only take the airline’s perception so far and in this case, “MH” absolutely didn’t stand for what it was supposed to.

SABAH – The land below the wind…



Moving on to the lighter bits of this report… As usual with the end of my journey, I will do a little synopsis of my thoughts about the place I visited during this trip.

The eastern most state of Malaysia is so “un-Malaysia” I do not even know where to begin. Let’s start with the fact that the majority of the dwellers aren’t Muslims, but Christians. Add to the fact the feverishly proud Sabahan (as a person from Sabah is known as) is so into his home state you’d be forgiven altogether thinking that this is an independent country.





Geographically speaking, much of Sabah is tropical and the weather isn’t that different from Singapore. However, once you venture towards the highlands, you are exposed to such dramatic mountainous formations it was simply awesome. Not to mention the change in climate to close temperate and the stark difference in vegetation.

To make matters more mind boggling, including Chinese and Malays, there are a total of 28 nationally recognized ethnic groups presently residing in this state resulting in some interesting creole-like mix of accented languages unlike what I am used to back home. The national language of Bahasa Melayu is spoken with a very heavy slang akin to Indonesian.


Quirky… Most of KK is rather old and have height restrictions because of the nearby airport. Further down the bay, in the middle of nowhere, this sticks out. Menara Tun Mustapha is the 2nd tallest building in the whole of Borneo after the MOF building in Brunei.



Kota Kinabalu (KK) is the state capital and was previously known as Jesselton until the British rulers’ relinquished control in favor of the Federation of Malaysia in 1968. For those who are interested in history, almost all the buildings you see in KK today are post war because the entire city was razed to the ground during WWII with the exception of 3 structures (which are still standing till this day). This small picturesque seaside town is very easily navigable and despite traffic being heavy at certain times of the day, people were giving way on the roads and generally polite – once again a trait that is very unlike their peers over in West Malaysia. I was generally very impressed by how polite people were throughout my stay. Can you believe I hardly heard a car horn being blasted?


KK city waterfront. Some of the hotels located here charge a premium for the waterfront view.


Up in the mountains in the village of Pekan Nabalu. Situated 1500ft above sea level, it is a cooling experience if you want to browse around the markets.

It is such a pity that Tourism Malaysia isn’t doing enough for Sabah, at least in my opinion. All marketing efforts frequently concentrate on KL and the Twin Towers, the islands of Langkawi and perhaps a fleeting shot of Mount Kinabalu accompanied by some orang utans thrown in for good measure. What happened to the food, national parks, history, beaches and hiking trails? Now with a pseudo open skies policy being slowly implemented between KK and Singapore, there is a sudden explosion of options flying Tiger Airways, Air Asia, Jetstar and Silk Air (other than MAS) and all these airlines offer nonstop flights.


Food… Glorious food… KK is known for its seafood. All the shops sell the same thing, you just have to know how to bargain to get the best deal.


Tanjung Aru Beach behind the airport. No better way to finish a day of plane spotting session…

I sincerely hope KK and Sabah get the exposure they rightly deserve in the future and especially with their shiny, new and spanking airport – could only mean one thing, their doors are open and ready to welcome you.

So why wait any longer? Go ahead and make your way down to see it for yourself!
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Ryanair!!!
Topic Author
Posts: 4071
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RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 9:17 am

Other random photographs of my stay in Sabah...


View outside my hotel at Warisan Square.


KK City Mosque, modelled after a similar looking one in Mecca.


Crowding the Sunday Market


After enduring the sulphuric hot springs in Poring, washing yourself with ice cold water from this stream is bloody refreshing.


History geeks like me tend to gravitate towards places like these...


I expect a HUGE harvest this year.

FRISBEE LEAGUE???

Our friends in KK were part of this groupie who meet every Sunday on the fields outside KKIA Terminal 2. It is a contact sport that was interesting to watch.





SPOTTING A DEFINITE MUST DO THING IN KK













MY RIDES




The Malaysian made Perodua MyVi, otherwise known in other parts of the world as Toyota Passo or Daihatsu Sirion.




Not forgetting to mention Malaysia's "national" car, the Proton Saga.
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chrisrad
Posts: 963
Joined: Tue Dec 05, 2000 7:26 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 10:22 am

Ryanair, dont you feel you are a little harsh on MH? I have flown them almost every year since 1999 and I can't honestly say I have had a bad crew, but this is all on international long haul flights mind you. I personally would not be judging the whole airline over short domestic hops. Especially considering these are usually the most stressful for the crews with short times to serve and clear the meal service.
This is the only airline i have sat down on the crew seat with a flight attendant having extra ice cream chatting for hours
This is the only airline where the inflight supervisor invited me up to the upper deck where the crew put on a satay party for me and my friend.
This is the airline that when they ran out of my choice of meal in Y class, they offered me their own crew meal.
I could go on with other examples, but I cant name any other airline that does that sort of thing.
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
cx777fan
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RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 11:27 am

Ryanair, Thanks for an excellent TR - one of the best I've read in ages. So good in fact it prompted my first a-net post in at least a year! Great photos too.

I was really surprised to see the new KK terminal. I was there a few years ago (there's a TR lurking somewhere...) and didn't think the old terminal was all that bad - with maybe just the air-side departures area in need of a spruce up and a bit more thought to pedestrian traffic flows. I guess in the interim, tourism has increased, and nothing like a glossy terminal to make a good first impression.

Interesting observations on MH crew. Although it's a while ago, indifference is my lasting impression of thier inflight service. As for those cabin interiors.....what the bloody hell where they thinking?!?!? lol.
 
b707forever
Posts: 135
Joined: Sun Dec 16, 2007 5:14 am

RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 5:02 pm

Thanks for the report. For the duration of the trip times I don't think I would have been as harsh on MH as you were. Having said that, I would have been disappointed by not getting the hot drink on the final flight.

I guess things are all in the eye of the beholder because I was thinking that the USA is so far behind in maintaining appropriate air infrasgtructures. Between HKG, BKK, SIN and what you showed, US Airports are falling, in mass, far far behind what's needed to keep pace. I hope some of the Obama Spending will go to modernize airports around the country.
 
SInGAPORE_AIR
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RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 6:56 pm

A very enjoyable and well-presented report RyanAir!!!

KUDOS !
Anyone can fly, only the best Soar.
 
Qantasclub
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Joined: Wed Nov 19, 2003 2:48 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Dec 26, 2008 11:17 pm

Hi Ryan.

Merry Christmas. Thanks for the TR. Hilarious as usual.
Everyone knows MH is a poor cousin to SQ. They DO try so hard though...and to be fair, their long haul product is probably better than what you experienced.

Cheers,

Qantasclub
Long Haul is the only way to go
 
SQ772
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Joined: Wed Nov 07, 2001 5:16 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Sat Dec 27, 2008 3:46 am

A thoroughly enjoyable read!

Quoting Ryanair!!! (Thread starter):
I expect a HUGE harvest this year.

LOL... that's one big harvest you're expecting!

Quoting Ryanair!!! (Thread starter):
Other than our flight departing for Kuching and Singapore, Royal Brunei’s check in was in the process of setting up shop at an adjacent island. Otherwise the terminal was as quiet as a funeral parlor.

I'm impressed by how the new terminal looks both from the exterior and interior. Certainly looks good enough to match the one they have in KUL. What's the annual capacity of this terminal? Do AK passengers use this terminal as well?

Quoting Ryanair!!! (Thread starter):
This weak link snapped and caused the overall product to be presented very poorly. If what Malaysia Airlines think they are doing it right by depending on their cabin crew to save the day for all their flights, they are threading on very thin ice because there are only so many cracks the surface can endure

To be fair to MH, none of the crew (except the one who shooed you off the plane) were rude to passengers. I do however agree that that was a pretty bad showing for an airline that appears to rely heavily on its crew to give it any semblance of an international full service carrier.

The disorganized service found on your last sector reminds me of one of my HKG-KUL flights with them many years back when every crew looked so flustered and busy during the meal service, and yet somehow managed to take almost 2 full hours just to do the service. Our meals had turned cold by the time they reached us.

What was the flying time between KCH and SIN? Considering this was on a narrow body, and they're just serving snackboxes, I fail to understand why they had difficulty completing their meal service.

Quoting Chrisrad (Reply 2):
I personally would not be judging the whole airline over short domestic hops.

BKI-SIN is domestic??!!

Quoting Chrisrad (Reply 2):
This is the only airline i have sat down on the crew seat with a flight attendant having extra ice cream chatting for hours
This is the only airline where the inflight supervisor invited me up to the upper deck where the crew put on a satay party for me and my friend.
This is the airline that when they ran out of my choice of meal in Y class, they offered me their own crew meal.
I could go on with other examples, but I cant name any other airline that does that sort of thing.

Have you traveled on other airlines besides MH? The examples of great service that you mentioned are really quite common on many Asian carriers. I've personally been offered crew meals because they ran out of choices in Y too, and this wasn't on MH.

My 12 year old nephew was recently on a red-eye flight from SIN-PER, and ended up engaged in a lengthy chat in the galley with the inflight supervisor about school, his ambition, his PSLE (primary school leaving examination) results and about the IFS' job as a cabin crew. He was offered drinks and cookies throughout the chat. Mind you, my nephew is neither a frequent flyer or platinum member of that airline!

Invited for private parties in the galley? Go through some of the airline specific forums on the internet, and you'll be surprised at the special arrangements some crew go through for their passengers. Here's just one example:

http://www.sqtalk.com/forums/showthread.php?t=1275

[Edited 2008-12-26 19:48:38]
There's always a better way to fly...
 
Ryanair!!!
Topic Author
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sat Dec 27, 2008 4:31 am

Ok... Let me attempt to answer some of you.

Quoting Chrisrad (Reply 2):
Ryanair, dont you feel you are a little harsh on MH? I have flown them almost every year since 1999 and I can't honestly say I have had a bad crew, but this is all on international long haul flights mind you.

Chris, like you I have been a very frequent flyer of MAS. I am after all still an Enrich card holder for what it is worth. Additionally I have experienced what they are like from long, to medium to short haul. In fact, there was a time I flew almost everywhere with them from Singapore via KLIA. I know what MH is capable of and these two flights weren't their usual.

Quoting Chrisrad (Reply 2):
I personally would not be judging the whole airline over short domestic hops.

I have made my views known about MH when they started to "downsell" themselves to compete. It was a matter of time before cracks would show (as it already is) and one day when their cabin crew decide to have a day off when service is concerned, it will lead to a bad flight with their trying-to-catch-up hardware. And I guess I was proven right. Like you, I never ever thought I would have a bad flight with MH.

So am I being harsh? If this was North America I would have not said anything. But this is MH we are referring to.

Quoting Cx777fan (Reply 3):
I was really surprised to see the new KK terminal. I was there a few years ago (there's a TR lurking somewhere...) and didn't think the old terminal was all that bad - with maybe just the air-side departures area in need of a spruce up and a bit more thought to pedestrian traffic flows.

I read your trip report. It was YEARS ago when that was posted eh? yes KKIA has changed a lot. Almost no comparision to the old terminal!

Quoting B707forever (Reply 4):
Between HKG, BKK, SIN and what you showed, US Airports are falling, in mass, far far behind what's needed to keep pace.

Not that I am making any excuses for US. But you do have some shiny jewels like SFO... and... err... SFO. Oh dear... I do see your point here.

Quoting Singapore_Air (Reply 5):
A very enjoyable and well-presented report RyanAir!!!

KUDOS !

You are very welcome, kind Sir.

Quoting Qantasclub (Reply 6):
They DO try so hard though...and to be fair, their long haul product is probably better than what you experienced.

I do not deny that but I am referring to their service here. It was a flight that was very un-MH.

Quoting SQ772 (Reply 7):

I'm impressed by how the new terminal looks both from the exterior and interior. Certainly looks good enough to match the one they have in KUL. What's the annual capacity of this terminal? Do AK passengers use this terminal as well?

2.5 Million annually. Air Asia operates from the opposite end of the airport at KKIA terminal 2, designated as the LCCT.

Quoting SQ772 (Reply 7):
To be fair to MH, none of the crew (except the one who shooed you off the plane) were rude to passengers.

Like I said, they werent friendly to everyone. They didnt have time to.

Quoting SQ772 (Reply 7):
What was the flying time between KCH and SIN?

1hr 20 min.
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ba319-131
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sat Dec 27, 2008 7:57 pm

Thanks, really good read and pictures as always  Smile

Quoting Ryanair!!! (Thread starter):
Boarding passes issued were strangely mono-toned. A cost savings measure, perhaps?

- i imagine so, BA started this some time ago  Sad

Quoting Ryanair!!! (Thread starter):
Christ it is an awful color combination. The fact that MAS is nothing more but a glorified LCC these days, what they had done just brought them closer to that as these tacky color choices made them look like a holiday charter airline

- Too right, looks really tacky!

Quoting Ryanair!!! (Thread starter):
Thankfully, there was another choice of tuna croissant which was far tastier. But still, it is no wonder why their rival Air Asia is presently running circles around them with numerous hot meal options for purchase regardless of domestic or international.

- Wow, this food is really poor, certainly looks like AK are a better bet, lower fares and better food options if req + newer planes too!

Quoting Ryanair!!! (Thread starter):
Not forgetting to mention Malaysia's "national" car, the Proton Saga

- Hmm, nice, will stick with my Ford thanks  Smile

Kind Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
TDubJFK
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 4:35 am

First off, another amazing report! You seem to have such fun when you travel!


Quoting Ryanair!!! (Thread starter):
The beautiful aerofoil-inspired façade of the airport to signify the wonders of flight

That has to be THE coolest airport terminal design I have ever seen.

Quoting Ryanair!!! (Thread starter):
This aircraft interior was refurbished in the new colors the airline thought was somehow pleasing to the eyes

.

Quoting Ryanair!!! (Thread starter):
Christ it is an awful color combination

OMFG that really does look like someone puked up a fruit salad .. .wow!

Quoting Ryanair!!! (Thread starter):
The fact that Rozanna also had on a pair of fake eyelashes making her look like a drag queen in a kebaya, made the entire cabin look like Priscilla gone haywire

you made me laugh out loud with that one. (btw great movie - watched it this past week!)

Quoting Ryanair!!! (Thread starter):
Dilip already had his crew bag, ready to leave and rather shooing the remaining people off the plane, as if impatient to disembark himself. I thought he was quite rude about it.

wow - what a snot ... we want cutie Fadillah (with those big hands) back!

Quoting Ryanair!!! (Thread starter):
“Guys, what you want? Chicken with tomato rice, or butter rice?”

still nothing tops your inbound flight with "Ma-Li-Na-La..." ... that's a Trip-Report classic!

Quoting Ryanair!!! (Thread starter):
After enduring the sulphuric hot springs in Poring, washing yourself with ice cold water from this stream is bloody refreshing.

That pic is absolutely gorgeous - in fact the whole area looks beautiful.

Thanks again for this and all of your reports -- they're first rate!

Oh, and .. the pic of you in the tank top and camouflage shorts .. WOOF!

-Tdub
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allrite
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 5:16 am

Thanks for the trip report and photos. It's interesting to read about KK and Sabah. I remember when Australian Airlines (the orange version) flew to Sabah, the radio adverts pronouncing it Sar-bar, so there must have been some promotion of it as a destination. Neither myself or my Malaysian wife hasn't ever been there, but if I show her the photo of the seafood...

The photos of the descent into Singapore evoked memories of my first ever international flight and seeing the huge lines of ships around the island... Thanks again!
I like artificial banana essence!
 
Globetraveller
Posts: 352
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 6:25 am

Hey there Ryanair!!!

I am sorry for not being able to post on your previous trip reports for a while, I just did not have the time. Now with the holiday around however, I can finally applaud your continuously excellent work. Another five star trip report on the routes less mentioned in this forum.

I must say i completely agree with your 'thin ice' summary of MH's situation. I recently had a run with in a member of the MH ground staff who ended up bad mouthing me at the counter in PEN. She convinced me that if I am unhappy with MH, then I shouldn't fly them.  Smile I agreed. Still, I believe that even the last thing that MH has to hold on to is becoming slightly patchy and your trip report is a perfect example of this.

Thank you again for all your efforts. They are, as always, much appreciated.

Globetraveller
 
chrisrad
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 6:48 am



Quoting SQ772 (Reply 7):
Have you traveled on other airlines besides MH? The examples of great service that you mentioned are really quite common on many Asian carriers. I've personally been offered crew meals because they ran out of choices in Y too, and this wasn't on MH.

A quick look at my profile and you will see the airlines I have flown. But for your reference here they are
Malaysia Airlines, Singapore Airlines, Thai Airways, Orient Thai-Fly 1-2-Go, Garuda Indonesia, Cathay Pacific, Vietnam Airlines, Qantas, Air New Zealand, Ansett, Lufthansa, KLM, British Airways, Virgin Atlantic, United Airlines, TED, Delta, Continental, Jetblue, Virgin Blue, Jetstar, Alitalia, US Air, Berjaya Air, Tiger Airways, Bangkok Airways, Air Asia.

Quoting SQ772 (Reply 7):
Quoting Chrisrad (Reply 2):
I personally would not be judging the whole airline over short domestic hops.

BKI-SIN is domestic??!!

Hardly long haul international is it?
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
SQ772
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 7:21 am



Quoting Chrisrad (Reply 13):
Hardly long haul international is it?

Hardly domestic either.

Quoting Chrisrad (Reply 13):
A quick look at my profile and you will see the airlines I have flown. But for your reference here they are
Malaysia Airlines, Singapore Airlines, Thai Airways, Orient Thai-Fly 1-2-Go, Garuda Indonesia, Cathay Pacific, Vietnam Airlines, Qantas, Air New Zealand, Ansett, Lufthansa, KLM, British Airways, Virgin Atlantic, United Airlines, TED, Delta, Continental, Jetblue, Virgin Blue, Jetstar, Alitalia, US Air, Berjaya Air, Tiger Airways, Bangkok Airways, Air Asia.

Good on ya then. A number of those airlines listed above certainly have very good inflight products and hardware. I've been rather impressed by some of them. Unfortunately, you seem to be treated well only on MH.
There's always a better way to fly...
 
chrisrad
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 9:26 am

Quoting SQ772 (Reply 14):
Good on ya then. A number of those airlines listed above certainly have very good inflight products and hardware. I've been rather impressed by some of them. Unfortunately, you seem to be treated well only on MH.

I found TG quite good out of the lot. But again not in the same league as MH. And if you have read my most recent trip report, you will see i have critisized their Y class catering, which has declined over the last 2 years.
I personally have not ever really had a bad crew, might be just luck of the draw.

Quoting SQ772 (Reply 14):
Quoting Chrisrad (Reply 13):
Hardly long haul international is it?

Hardly domestic either.

1.25 hours SIN-KCH
1.30 hours KCH-BKI

Hardly KUL-LHR.......  

In reference to the SQflyertalk link, I would point out that I didn't have an anniversary or birthday to celebrate on board..... plus I wasn't flying F class either.

[Edited 2008-12-28 01:52:58]

[Edited 2008-12-28 01:55:41]
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PlaneHunter
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 9:47 am

Hi Ryan,

another great entertaining report with many nice pictures. Quite depressing to see what MH had to offer on these hops. That's definitely the wrong strategy to compete against AK.


PH
Nothing's worse than flying the same reg twice!
 
SQ772
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 4:37 pm



Quoting Chrisrad (Reply 15):
I found TG quite good out of the lot. But again not in the same league as MH. And if you have read my most recent trip report, you will see i have critisized their Y class catering, which has declined over the last 2 years.
I personally have not ever really had a bad crew, might be just luck of the draw.

There are alot of quality carriers around this region and in this world, and based on the numerous testimonials we get here, I do believe MH's cabin crew are one of the best in Asia (and this naturally means one of the best in the world). However, many people here are also concerned that they have become over-reliant on their crew to give the airline a good rating; as this only means that MH has nothing else to fall back on if god forbid, one fine day the quality of the crew starts to fall. I do wonder if Ryanair!!!'s return flight is a sign of things to come? Probably not, but in this uncertain times, with service cut backs and fewer crew rostered on each flight easily leading to crew fatigue, we can only keep our fingers crossed.

I've always wondered about the Satay party that you were invited to, but never got round to asking. Just how many sticks of satay does MH uplift on each flight? From your TR, it appears that the numbers were way above the actual number of passengers onboard, and while this is great for private parties, in airline terms, it constitutes food wastage and poor catering uplift practices.

Having said that, I do want to try MH's long haul one day, when they improve on their hardware instead of cutting its product to the bare minimum just to compete with AK.
There's always a better way to fly...
 
SR 103
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RE: MH Is NOT Malaysian Hospitality. The Return.

Sun Dec 28, 2008 4:39 pm

As usual Ryanair!!!, absolutely wonderful trip report with some excellent humor to go with the pictures.

Shame to see MH cabin crew slip on these two legs, but hopefully its a one off and you get to have a much better experience the next time you fly them. Maybe the crew were having a bad day or as you said, may have been fatigued.

Don't be too hard on MH, they have been going through a rough patch and as they say, sometimes you have to hit bottom in order to come back on top. Just don't give up on them, stick it out and I am sure you will be rewarded in the end.

Quoting SQ772 (Reply 7):
To be fair to MH, none of the crew (except the one who shooed you off the plane) were rude to passengers. I do however agree that that was a pretty bad showing for an airline that appears to rely heavily on its crew to give it any semblance of an international full service carrier.

Ok, we have to stop agreeing with each other, its getting scary! Maybe Ryanair!!! and the two of us have a different definition of "rude."

Quoting Chrisrad (Reply 2):
Ryanair, dont you feel you are a little harsh on MH? I have flown them almost every year since 1999 and I can't honestly say I have had a bad crew, but this is all on international long haul flights mind you.



Quoting Chrisrad (Reply 13):
A quick look at my profile and you will see the airlines I have flown.

You know, everyone is entitled to their opinions and I don't think Ryanair!!! was being harsh for portraying the crew the way he saw them. Every airline has its off days, even Malaysian. I have nothing but good things to say about MH, but that is limited to the three flights I took with them. However I have flown SQ, CX, EK multiple times each and I have seen some absolute stinkers for F/A's! In my opinion sugar coating an experience to suit the needs of the airliners.net apologist is not the way to go. I applaud Ryanair!!! for writing the report the way he saw fit.
 
chrisrad
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Joined: Tue Dec 05, 2000 7:26 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Mon Dec 29, 2008 12:32 am



Quoting SQ772 (Reply 17):
I've always wondered about the Satay party that you were invited to, but never got round to asking. Just how many sticks of satay does MH uplift on each flight? From your TR, it appears that the numbers were way above the actual number of passengers onboard, and while this is great for private parties, in airline terms, it constitutes food wastage and poor catering uplift practices.

The satay party I had was in my 2006 RTW trip report. I beleive they do load up a fair bit of extra satay, but it depends how much is eaten, they usually come through the cabin 2-3 times with extras if you want any. If the pax that day are not particulary hungry or want satay then there are left overs. Me and my friend had an extra 10 sticks each. In addition to the 10 we ate during the meal service.

Quoting SR 103 (Reply 18):
Quoting Chrisrad (Reply 2):
Ryanair, dont you feel you are a little harsh on MH? I have flown them almost every year since 1999 and I can't honestly say I have had a bad crew, but this is all on international long haul flights mind you.



Quoting Chrisrad (Reply 13):
A quick look at my profile and you will see the airlines I have flown.

You know, everyone is entitled to their opinions and I don't think Ryanair!!! was being harsh for portraying the crew the way he saw them. Every airline has its off days, even Malaysian. I have nothing but good things to say about MH, but that is limited to the three flights I took with them. However I have flown SQ, CX, EK multiple times each and I have seen some absolute stinkers for F/A's! In my opinion sugar coating an experience to suit the needs of the airliners.net apologist is not the way to go. I applaud Ryanair!!! for writing the report the way he saw fit.

It's not so much harsh, but sometimes others on here say an airline is bad, because they flew 2 sectors. I mean its not a fair judge of the airline as a whole. In this instance I felt Ryanair was judging the airlines decline over 2 short flights, which I think is a little unfair.
Sure every airline had their bad crews and bad days - MH included. As I said earlier, in my flights with them which has been a mixture of long haul and short haul flights in J and Y, I had not really ever had a bad crew, but that could just be my luck with them. Early next year I will be trying TG again, so I am looking forward to comparing both crew.
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
SR 103
Posts: 1618
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RE: MH Is NOT Malaysian Hospitality. The Return.

Mon Dec 29, 2008 1:32 am



Quoting Chrisrad (Reply 19):

It's not so much harsh, but sometimes others on here say an airline is bad, because they flew 2 sectors. I mean its not a fair judge of the airline as a whole. In this instance I felt Ryanair was judging the airlines decline over 2 short flights, which I think is a little unfair.

Nowhere did I read Ryanair!!! was swearing off MH based solely on these two flights, but that's just me.

Quoting Chrisrad (Reply 19):
I had not really ever had a bad crew, but that could just be my luck with them.

You know, I have flown NW this year alone more than you have flown MH most likely and I don't have a single bad thing to say about the airline. This differs greatly from the experience of most members on this board, maybe I am just lucky as well.

Quoting Chrisrad (Reply 19):
Early next year I will be trying TG again, so I am looking forward to comparing both crew.

You know the only airline that can even come close to MH's cabin crew from my experience is Korean Air. Maybe you should give them a try. You know, I also have nothing negative to say about the numerous KLM F/A's I have had the pleasure of flying with over the years. Given a choice between MH and KL, you may be surprised which one I would pick. But this is all personal preference, we all are entitled to our own.
 
Ryanair!!!
Topic Author
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RE: MH Is NOT Malaysian Hospitality. The Return.

Mon Dec 29, 2008 1:55 am



Quoting BA319-131 (Reply 9):

- Wow, this food is really poor, certainly looks like AK are a better bet, lower fares and better food options if req + newer planes too!

You can say that again... Which is why I will be on the Air Asia A330 to Perth in a few months time. Meals, preferred seats and check in baggage all prepaid.

Quoting BA319-131 (Reply 9):
Hmm, nice, will stick with my Ford thanks

It was a crappy car. Hahahahaha... The engine packed a lot of grunts! But that was all it did.. grunt... and grunt... and grunt and the car never went anywhere. LOL.

Quoting TDubJFK (Reply 10):

OMFG that really does look like someone puked up a fruit salad .. .wow!

Ok that is a new description... *NOTE TO SELF... FRUIT SALAD*

Quoting TDubJFK (Reply 10):
Oh, and .. the pic of you in the tank top and camouflage shorts .. WOOF!

Now now... Flattery will get you EVERYWHERE! I am so hosting you when you come to visit! Give me a PM!

Quoting Allrite (Reply 11):
Neither myself or my Malaysian wife hasn't ever been there, but if I show her the photo of the seafood...

You know what? I would go back there just for the seafood alone. In fact we later went to a seafood restaurant on stilts further away from the city and that was even cheaper than what was offered in town.

Quoting Globetraveller (Reply 12):
I must say i completely agree with your 'thin ice' summary of MH's situation. I recently had a run with in a member of the MH ground staff who ended up bad mouthing me at the counter in PEN. She convinced me that if I am unhappy with MH, then I shouldn't fly them. I agreed. Still, I believe that even the last thing that MH has to hold on to is becoming slightly patchy and your trip report is a perfect example of this.

I have to tell you that MH has some of the rudest ground staff I have ever encountered. But they have made great strides in trying to better themselves in recent times so I have to give them credit when it is due. However, just like this crew I encountered, I am sure there will be "off" days and your experience in Penang was just that.

Quoting Chrisrad (Reply 15):
1.25 hours SIN-KCH
1.30 hours KCH-BKI

Hardly KUL-LHR.......

Service should be consistent, be it long, mediunm of short haul. The service protocols might differ based on flight duration, that I understand but service rendered should not.

Quoting PlaneHunter (Reply 16):
another great entertaining report with many nice pictures. Quite depressing to see what MH had to offer on these hops. That's definitely the wrong strategy to compete against AK.

This just shows how much respect they have for brand equity. It is sad though to see them take this path but hey - whatever it takes to weather their downturn, I guess!

Quoting SR 103 (Reply 18):
Shame to see MH cabin crew slip on these two legs, but hopefully its a one off and you get to have a much better experience the next time you fly them. Maybe the crew were having a bad day or as you said, may have been fatigued.

Indeed... Ever since the introduction of the snack box, the number of crew is down by one in YCL.

Quoting Chrisrad (Reply 19):
It's not so much harsh, but sometimes others on here say an airline is bad, because they flew 2 sectors. I mean its not a fair judge of the airline as a whole. In this instance I felt Ryanair was judging the airlines decline over 2 short flights, which I think is a little unfair.

Chris, you call it judging, I call it premonition coming to fruition. I am just pointing out that my views about them downselling themselves this way by relying purely on "Malaysian Hospitality" is not going to fly because the cabin crew going off on their own tangent is not a matter of "if", but "when". And in this case, they did.

I had an 2 great batches of crew on the way there, but the polar opposite on the way back. And as if to cement my "predictions" of what could go wrong with the "Malaysian Hospitality", not one but 2 sets of them were down right under-performing.

You know so yourself that I root for MH, and I have been since day one when I joined this forum in 2002. I have been making excuses for them for the longest time and i think I have to stop. It was a bad flight, and there was no reason why I should have presented it otherwise.

This bad flight is even more apparent when I know so myself that the supposedly "World's Best Cabin Crew" is capable of so much more. The crew on MAS is trained on handling short sectors and my flight from SIN-KCH-BKI is a testament to that. Short flight, great service. So why couldn't the return crew perform? Why the attitude? So don't you think it is risky of the airline to purely rely on "Malaysian Hospitality" because if it fails, they do not have a uber multi-channel Krisworld / super comfy leather seats / multi-choice hot main meals to fall back on?

Thin ice, Chris, thin ice... And remember, if this is a US domestic flight, I would not be so up in arms about it.
Welcome to my starry one world alliance, a team in the sky!
 
ronerone
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Joined: Wed Aug 18, 2004 4:56 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Mon Dec 29, 2008 6:38 pm

This has to be added to my top list of TRs. Truly a joy to read!

It is such a shame that you experienced MH on their downside, when just as you said, they are relying on their cabin crew to save the day! This reminds me of the inconsistencies EK crew are famed for, and even EY at times. But these are relatively new airlines compared to MH! such a pity!

On my last CX experience a few days ago, we had a crew change in BOM, and i am still shocked at how amazingly consistent and spot-on both sets of crew were. The only difference was their faces!

Quoting Ryanair!!! (Thread starter):
The beautiful aerofoil-inspired façade of the airport to signify the wonders of flight.

Very nice indeed! Any idea what the annual pax capacity is?

Quoting Ryanair!!! (Thread starter):
I really cannot fathom why anyone would choose this one stop service over the numerous nonstop flights offered by Silk Air, Tiger, Jetstar and Air Asia from Singapore.

Hey .. multi-stop flights are the best thing aviation can offer  Smile ... But only to freaks like us i guess  Smile haha

Quoting Ryanair!!! (Thread starter):
Boarding passes issued were strangely mono-toned. A cost savings measure, perhaps?

Surprisingly my CX boarding card was the same also. Without any CX logo, or color or anything, and just your standard, boring DNATA proper.

Quoting Ryanair!!! (Thread starter):
Otherwise the terminal was as quiet as a funeral parlor



Quoting Ryanair!!! (Thread starter):
The descriptions I can think of are many; Smarties, M&M’s, Joseph’s Technicolor dream coat, Carmen Miranda, Fanta Fantasy, Mardi Gras, Samba nightmare…



Quoting Ryanair!!! (Thread starter):
The way the seats were colored, we all had a choice of:

• Chilli red
• Lime green
• Zesty orange
• Jazzy Blu



Quoting Ryanair!!! (Thread starter):
The fact that Rozanna also had on a pair of fake eyelashes making her look like a drag queen in a kebaya, made the entire cabin look like Priscilla gone haywire.

ROFL. This is too funny!

Quoting Ryanair!!! (Thread starter):
The “vegetarian” option was absolutely horrid as sin!

It does look horrid indeed. Veggie options are my favorite choices usually, because usually they are Indian-based. Otherwise its Chicken  Smile

Quoting Ryanair!!! (Thread starter):
We strangely sat at the gate till 1130H and the reason given was the late inbound of this aircraft from KK. I knew this wasn’t true as we departed and landed on time from there so one can only wonder why the need to pass the buck like that?

Such a generic reason that bugs the hell out of me. Airlines always use this excuse.

Quoting Ryanair!!! (Thread starter):
“Guys, what you want? Chicken with tomato rice, or butter rice?”

That sounded kind of Spartan! But we decided to try both meal options. But what Fikri failed to mention was that the tomato rice came with chicken korma and the buttered one with chicken marinara. A definite negative for serving the same choices as my inbound flight a few days back!

No Mah-Le-Na-Lah this time? LOL

Quoting Ryanair!!! (Thread starter):
Not forgetting to mention Malaysia's "national" car, the Proton Saga.

Love it! but then again, i love everything Malaysian  Wink


Thanks for sharing this great TR!

Regards,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
airpearl
Posts: 849
Joined: Tue May 01, 2001 7:42 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Wed Dec 31, 2008 5:23 am

Hey Ryan, once again stirring up a hornet's nest I see hahaha... What can I say! Such a roller-coaster of a trip and very, very nice photos. This is the sort of TR that just makes me think it's been ages since I've been to Sabah - and start looking for a bargain on, say, airasia.com?

Your flights may have been short 1 hour+ hops, but they're really what MH is all about. Most of their flights are short sectors around the region of less than 3 hours' duration flown on narrow body 737s. So perhaps, what you're seeing is the MH most of its passengers see. And it's not looking pretty.

To be fair to the current management, the short hauls were never fancy routes but they used to be good, solid flights with friendly crews to match. Since the airline instituted its cost-cutting programs (that's supposed to be - but isn't - invisible to the customer), service quality particularly inflight has been going downhill. Most of it had been by design, and as you rightly say, the 'hospitality' bit was supposed to holding the fort. When that fails, the illusion comes tumbling down, and passengers don't come back.

I think part of the blame is this MH=Malaysian Hospitality campaign, and an insistence on keeping that '5-star' label. It has created unrealistic expectations from customers, I feel: they board expecting a 5-star airline - whatever that entails - but in reality, it's an LCC with gaudy seat covers. That is MH now: a competitor of AirAsia, and not Singapore Airlines.

Ryan, I'm glad it was you - the self-confessed former apologist - who wrote this report. You were looking at the airline from a perspective of what it used to be. I guess that MH doesn't exist anymore. Sad

Thanks again for the great report.
 
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allrite
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RE: MH Is NOT Malaysian Hospitality. The Return.

Wed Dec 31, 2008 12:40 pm



Quoting Ryanair!!! (Reply 21):
You know what? I would go back there just for the seafood alone. In fact we later went to a seafood restaurant on stilts further away from the city and that was even cheaper than what was offered in town.

I showed my wife the seafood. She wants to go!

Quoting Airpearl (Reply 23):
I think part of the blame is this MH=Malaysian Hospitality campaign, and an insistence on keeping that '5-star' label. It has created unrealistic expectations from customers, I feel: they board expecting a 5-star airline - whatever that entails - but in reality, it's an LCC with gaudy seat covers.

Out of curiosity, when did MAS's "5 star" reputation begin? When I flew MAS in March 2000 SYD-KUL-SYD (economy - 747) I found both flights to be highly unpleasant - so much so I doubted I would ever fly long-haul again. The only good aspect were the PTV's, which Qantas didn't posses at the time. Even they didn't work on the flight home. I have never flown MH again, but did they improve greatly in the intervening period?
I like artificial banana essence!
 
airpearl
Posts: 849
Joined: Tue May 01, 2001 7:42 pm

RE: MH Is NOT Malaysian Hospitality. The Return.

Wed Dec 31, 2008 4:52 pm



Quoting Allrite (Reply 24):
Out of curiosity, when did MAS's "5 star" reputation begin? When I flew MAS in March 2000 SYD-KUL-SYD (economy - 747) I found both flights to be highly unpleasant - so much so I doubted I would ever fly long-haul again. The only good aspect were the PTV's, which Qantas didn't posses at the time. Even they didn't work on the flight home. I have never flown MH again, but did they improve greatly in the intervening period?

It was after 2000, though I can't off-hand remember when exactly. Believe their 5-star rating was re-affirmed in 2007. I don't think the quality of service you experienced in 2000 had changed very much in the intervening years though. I am sure many on this forum will be able to tell you - in less cynical tones than me - why they won and deserve the award.
 
Ex_SQer
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Joined: Wed Apr 24, 2002 5:43 am

RE: MH Is NOT Malaysian Hospitality. The Return.

Wed Dec 31, 2008 10:27 pm

Hi Ryan - sorry long time never comment on your TRs. Busy like mad and blur like sotong these days.

I love Sabah, and I am glad you liked it! I went there when I was in university and spent 2+ weeks there... kid you not! Did the whole ecotourism thing - climbed Kinabalu, soaked in hot springs, went overland to Sandakan, visited a turtle santuary, an orang utan sanctuary, stayed in a jungle camp, went white water rafting. It is a pity so many Singaporeans overlook Sabah!
 
Ryanair!!!
Topic Author
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RE: MH Is NOT Malaysian Hospitality. The Return.

Fri Jan 02, 2009 12:41 am

Well hello to all of you!

HAPPY NEW YEAR!!! SELAMAT TAHUN BARU!!! 新年快乐!!! 2009!!!

Quoting Ronerone (Reply 22):
It is such a shame that you experienced MH on their downside, when just as you said, they are relying on their cabin crew to save the day! This reminds me of the inconsistencies EK crew are famed for, and even EY at times.

You see Roni, EK/EY and the likes have swanky hardware to fall back on, not MH.

Quoting Ronerone (Reply 22):

Very nice indeed! Any idea what the annual pax capacity is?

2.5 Million

Quoting Ronerone (Reply 22):

Hey .. multi-stop flights are the best thing aviation can offer ... But only to freaks like us i guess haha

Tell me about it... Being an ex-frequent flyer of MH, I used to fly everywhere with them via KLIA. I loved going in and out and up and down in the planes and not to mention using the awesome Golden Lounge in KUL!

Quoting Ronerone (Reply 22):

It does look horrid indeed. Veggie options are my favorite choices usually, because usually they are Indian-based. Otherwise its Chicken

Indian veg is awesome. If you come to Singapore, I will take you to the indian restaurant to savour every bit of it... The smells, the taste... SLURP! 100 servings of Pav Bahji, please!

Quoting Airpearl (Reply 23):
Hey Ryan, once again stirring up a hornet's nest I see hahaha...

Now why would I do that? *evil snigger*

Quoting Airpearl (Reply 23):
Your flights may have been short 1 hour+ hops, but they're really what MH is all about. Most of their flights are short sectors around the region of less than 3 hours' duration flown on narrow body 737s. So perhaps, what you're seeing is the MH most of its passengers see. And it's not looking pretty.

You are right. Of all the people MH should be trained much better than SQ (since comparisons are often made) on these short hops as it is their forte. SQ is often stumbling on their mega-777s with the poor SQ girls literally running from one end of the plane to the other on very short flights to KUL or PEN and CGK.

Quoting Airpearl (Reply 23):
I think part of the blame is this MH=Malaysian Hospitality campaign, and an insistence on keeping that '5-star' label.

Oh you have no idea.... AT the MH counter at the airport, the LCD screens kept on flashing "MH... More than just airline code... It is Malaysian Hospitality..." and "You are flying a 5-star carrier... Only one of the 6 airlines in the world to be awarded..." again and again and again...

Quoting Airpearl (Reply 23):
Ryan, I'm glad it was you - the self-confessed former apologist - who wrote this report. You were looking at the airline from a perspective of what it used to be. I guess that MH doesn't exist anymore.

Sigh... Don't remind me. I keep asking myself why an airline that shared a common history with SQ (remember good old MSA?) could skew off into such vastly different territory?

Quoting Allrite (Reply 24):
Out of curiosity, when did MAS's "5 star" reputation begin?

In the early 90s, the slogan "Enchantment whenever you fly" used to signify bad, substandard service so going forward into the decade, "Going beyond expectations" became the new matra and the airline set forth to pursue an improvement regime like never before. And improve they did which was why people like me (hardcore SQ supporters) got won over. At the close of the decade, they had a spanking new KLIA as a home base, a giganticly enormous super lounge for their premium flyers and not to mention multiple awards for inflight service for many years in a row.

This "5-star" award was given by Skytrax in early 2003 (I think) and MH like any other airline would proudly held on to that title.

But for an airline that has since came close to death a few times recently due to financial turmoil, they have lagged far behind in terms of hardware. Thus, they only have their "old" awards and famed cabin service to rely on and like I have said since day one, this is a very dangerous move as they have no back up plan when that fails.

Quoting Ex_SQer (Reply 26):
It is a pity so many Singaporeans overlook Sabah!

Don't forget how protective the Malaysian government was with regards to Sabah and Sarawak and it was fairly expensive to get there which was why with the amount of money you would have paid to fly there, many Singaporeans would have preferred to go to more "exotic" and interesting destinations like Bali, Chiang Mai or Bangkok.

Not to mention the restriction Malaysian govt had on SQ that they could not fly more than 30% of Malaysians on their flights to Sabah / Sarawak, remember? It is no wonder they stopped these flights after the A310s were retired! Thankfully Silk Air came to the "rescue" and revived it.

With the liberalising of SIN-KCH/BKI, airfares have since fallen and airlines from both sides are suddenly filling up the void all scrambling and tripping over each other to offer nonstop flights... with the exception of MH still preferring to stick to their old schooled SIN-KCH-BKI milk run.  banghead 
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