morcegoa330
Posts: 52
Joined: Sat Nov 01, 2008 11:18 am

TAM LHR-Brazil-LHR A330 B777 A320

Sun Jan 25, 2009 8:54 pm

TAM LHR-GRU-POA-FLN-GRU-LHR Economy

Due to a previous problem with the server where my photos were stored, I had to delete the previous TR and re-post it now. Hopefully now the photos will be shown without any problems. Sorry for the inconvenience.

Trip: LHR - GRU
Airline: TAM
Plane: A330-223 PT-MVQ (Brand new - delivered in Dec 2008)
Flight JJ8085
Departure: 24th Dec 09:05 pm
Arrival: 25th Dec 07:00 pm


Reason for this trip: short holiday and visit my family.
Check-in at Heathrow quick, not a big queue and efficient.

Departure on-time and load was 100% all classes.
We were travelling in a party of 4. At the gate 2 of us were upgraded to business class as the flight was full. So, the eldest were upgraded.  Smile We were one of the first to board as all Brazilian airlines always give priority to elderly passengers, children, pregnant women and obviously first and business class passengers. Actually if there is a queue in a bank, shop, etc... in Brazil, priority will always be given to elderly people, parents with small children/babies, pregnant women.

Plane was very clean, seats were quite comfortable, legroom was OK at 32" but I hate that metal foot support. It's good for short people but for the tall ones (like me) it takes some legroom. After a long flight my knees are always hurting because while I sleep I tend to stretch my legs and end up pushing my knees towards the metal bar.

Flight attendants were friendly and food was good although the dinner portion was very small. Also, breakfast was a bit odd: warm tuna sandwich. It tasted great but I'm not used to that for breakfast. lol  laughing 

IFE was OK. 5 or 6 films to choose from (not really exciting), some TV programs, games, etc. The position map wasn't showing info on time to destination, ETA, distance to destination and distance travelled.

Sorry about the quality of some photos, but we had some constant turbulence (which I like).

LHR Terminal 4




A330-223 Boarding




















Amenity kit (exactly the same for LHR-GRU and GRU-LHR)


Dinner: Pasta - good but too small.


Loos were kept clean




Over Brazil


Very informative  Smile






Breakfast: warm tuna sandwich. Great!  laughing  (Although tasted very good)




Over Sao Paulo












Forward camera: about to land




Arrival in Sao Paulo was fine although the plane was parked at a remote stand, which means we were bussed to the terminal.  Sad
Immigration was reasonably quick and soon we could go outside for a cigarette.  Smile
Sao Paulo was cloudy but the temperature was OK around 25 degrees Celsius.



Our connecting flight to Porto Alegre would leave only at 12:35 pm. So we had around 4 hours to kill. I don't know why TAM doesn't have a better connecting flight to POA. They have one at 7:50 am and the next one is only at 12:35 pm and flights from Europe arrive quite early.

Trip: GRU - POA
Airline: TAM
Plane: A320-232 PT-MZL
Flight JJ3161
Departure: 25th Dec 12:35 pm
Arrival: 25th Dec 02:10 pm


We checked-in for our flight to POA and it took a while to be completed. They had to remove our luggage labels and re-issue them as I couldn't easily find our luggage receipts (I couldn’t be bothered to look for them in my hand luggage  Smile ). At LHR they were issued till POA. Anyway, the girl at check-in was really nice and friendly so we had a laugh.

The 1.5 hours flight departed and arrived on time. A warm cheese and ham sandwich was offered with the usual soft/alcoholic drinks. Sorry I forgot to take a photo.
Cabin crew friendly. A320 clean and around 99% full.

In the waiting area... not our plane to POA


Again, we were one of the first ones to board so I could take this pic with no one around








Delta B767 next to us


United B772 at GRU




Delta B767


Taxiing to the runway


AA B772 first to take off








GRU


Sao Paulo


Over Rio Grande do Sul State



Arriving in a hot day in Porto Alegre - around 35 degrees Celsius


Our plane in POA






Gol parked next to us


Trip: POA - FLN
Airline: TAM
Plane: A320-232 PT-MZP
Flight JJ3418
Departure: 28th Dec 04:05 pm
Arrival: 28th Dec 04:55 pm (Actual 06:10 pm)


After a few days visiting my family it was time to go to Florianopolis. Check-in was a nightmare. Airport was full and even the priority queue was full of 'priorities'. Took us ages to check in. In the end when we arrived at the gate they were already boarding.

Once we boarded the plane, there was a problem with one of the passengers (duplicate seat number). Then when it was sorted out we had to wait for the maintenance crew to fix an outside lid in one of the toilets - it wasn't closing properly. The result was an hour delay (so loads of photos while waiting onboard).  Smile

Plane was clean and crew friendly.

Boarding


Our plane


















Legroom


Varig parked next to us in POA


Another TAM at POA


Gol at POA










Load was 100%


Ocean Air at POA


Varig at POA


POA






















Azul E190-100


Finally taxiing


Porto Alegre after take off


POA and Guaiba river










POA airport


Over Santa Catarina State


Close to Florianopolis






Approaching FLN






Over Morro das Pedras beach in FLN


Although FLN is an international airport it's very small so you always leave the plane using the stairs.  Smile






During our stay in FLN we had 4 days of rain due to a tropical cyclone formed in the Atlantic Ocean. Me nephew needed to return to POA for one day and it was in one of those rainy days. So, below there are some photos taken at FLN airport.















After and enjoyable short holiday it was time to go back to the UK.

Trip: FLN- GRU
Airline: TAM
Plane: A320-232 PR-MBS
Flight JJ3414
Departure: 9th Jan 07:50 pm
Arrival: 9th Jan 08:55 pm


We arrived at the airport just 30 minutes before the flight due to traffic jam. Check in was quick and we went straight to the gate.

The weather started to change. It became very windy and dark clouds were approaching.

Plane was clean, crew friendly and a warm cheese sandwich was served with the usual soft and alcoholic drinks. Sandwich was good, maybe a bit dry but I had two anyway.  laughing 

Our plane






Gol next to us




Onboard




Legroom


Gol taking off


Onboard
















Warm cheese sandwich


Another one  Smile


Delta at GRU


Our plane parked in a remote stand for a change


Trip: GRU- LHR
Airline: TAM
Plane: B777-32W/ER PT-MUC (Brand new - delivered in Dec 2008)
Flight JJ8084
Departure: 9th Jan 11:45 pm
Arrival: 10th Jan 01:35 pm (actual arrival time 02:35 pm)


After arriving in Sao Paulo we just needed to go to the gate for our next flight to LHR as our boarding cards were issued in FLN. Instead we went outside for a cigarette and also to eat something.

Queues for the security/immigration were huuuuuge but I didn't worry much as I mentioned before, elderly passenger can jump the queue. When we went to the front of the queue the federal police officer told us that just the elderly passengers could jump the queue and we should join the end of it. Well my partner's parents decided they would queue with us.

It took us ages till we got through at it was already 11:45 pm. There was a TAM representative waiting for us. We were taken by mini bus to the plane with a few other passengers as again, the plane was parked in a remote stand.

My partner's parents sat in their seats and we went to ours to find out they were taken. The flight attendant checked our boarding cards and asked us to wait. The plane was packed. No seats left in economy.

After a few minutes the flight attendant came with another ground staff and handed us another boarding card for business. Then we told my partner's parents to go to business class and we took their seats in economy instead.  Smile

In the end we took off around 1 hour later than scheduled.

Plane was clean and flight attendants friendly and nice except for one female FA that never smiled. Another female FA was so genuinely friendly and attentive with the passengers that nearly at the end of the flight I went to talk to her to congratulate her and write down her name to write a letter to TAM. She was indeed great.

Seat arrangements in TAM's B777 are awful. 10 abreast can be bearable if at least seat pitch were increased, which is not the case in TAM. It's still 32".

When dinner was served there were 3 options: fish, pasta or beef. I chose beef. It was very good and the portion wasn't that small as compared to the one in our outbound flight. Unfortunately I left my camera in my seat pocket and I just couldn't reach it with my dinner on my tray (no space to move around) and I didn't want to disturb my 'neighbours'. So, no pics of my dinner.  Smile

The IFE was showing the same films/TV series as in December, so not really exciting. Also, it was re-started a couple of times before and after take off and again the position map wasn't showing info about time to destination, ETA, distance to destination and distance travelled (like in the outbound A330). Is that a coincidence or it never works? Does anyone know?

















Breakfast was really good.




Decent








Too fast  Smile








Useless information.  Smile








Approaching LHR - very cloudy & cold (surprise, surprise!)






Landed






LHR


LHR


LHR


LHR


LHR


LHR










TAM Jan 2009 in-flight magazine cover


LHR










Immigration clearance was quick using IRIS and luggage didn't take long to arrive.

Overall TAM is very good, planes were clean and crew friendly. I would rate these flights 8 (out of 10). Meals/snacks/drinks with good quality although dinner portion on the outbound flight could have been better.
I didn't find the B777 comfortable as the seat pitch is too tight for a 10 abreast config. I still prefer the A330. IFE could have better film options.
I still prefer TAM's economy than BA. BA's seat pitch is 1 inch worse.  Smile

Any feedback is always appreciated.

Cheers,

Ricardo

Click on the link below to see my other trip report:
Royal Brunei Business class LHR-BNE-LHR
There's no place like around the world
 
thegivenone
Posts: 171
Joined: Wed Jan 23, 2008 3:05 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Mon Jan 26, 2009 2:22 am

Thanks for the great report and for being the first person to post a TAM 777-300ER report! I have been looking forward to this for a while!

How would you relate your experience on TAM to that on other airlines to GRU (e.g. BA, LH etc). They seem to have a pretty respectable product (e.g. amenity kits) and the food doesn't look half bad (I know this is usually a source for compalaint when discussing TAM)

Thanks again!
 
morcegoa330
Posts: 52
Joined: Sat Nov 01, 2008 11:18 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Mon Jan 26, 2009 10:27 am



Quoting Thegivenone (Reply 1):
Thanks for the great report...

You're welcome.

Quoting Thegivenone (Reply 1):
How would you relate your experience on TAM to that on other airlines to GRU...

I've flown BA, LH, LX & AF. AF = Awful (avoid them at all costs). LX was great (but it was a few years ago), LH was cramped (A343, B744), BA = cramped but polite service. So overall, if flying economy to Brazil TAM is my first choice. Though I never tried their J product the feedback I have from friends/family is very good.

Cheers,

Ricardo
There's no place like around the world
 
User avatar
robffm2
Posts: 342
Joined: Mon Dec 18, 2006 8:47 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Mon Jan 26, 2009 11:51 am

I was traveling on the 777 last November from FRA to GRU and back. The outbound flight was in Business, the return in Economy.

Quoting MorcegoA330 (Thread starter):
I didn't find the B777 comfortable as the seat pitch is too tight for a 10 abreast config.

Actually I found the pitch / width ok. And I'm quite tall (1.88m). But as this was the first and only flight on a 777 I can't compare to 9 abreast.

Quoting MorcegoA330 (Thread starter):
Distance to destination and distance traveled (like in the outbound A330). Is that a coincidence or it never works? Does anyone know?

I experienced the same on the international flights from/to FRA. But it was working on the A330 flight from GRU to MAO. Thus I think it's a problem on the IFE system (it's on both planes the same) with international flights.


Quoting Thegivenone (Reply 1):
How would you relate your experience on TAM to that on other airlines to GRU (e.g. BA, LH etc). They seem to have a pretty respectable product (e.g. amenity kits) and the food doesn't look half bad (I know this is usually a source for compalaint when discussing TAM)

I do like the TAM service a lot. Having flown IB and LH to GRU before I must say it ranks somewhere in the middle of the two.

[Edited 2009-01-26 03:53:13]
 
LipeGIG
Posts: 5050
Joined: Tue May 03, 2005 7:33 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Tue Jan 27, 2009 5:09 pm

Thanks for share with us your very nice reports. Your pics are very interesting and bring us details of all flights and phases.

Quoting Thegivenone (Reply 1):
How would you relate your experience on TAM to that on other airlines to GRU (e.g. BA, LH etc). They seem to have a pretty respectable product (e.g. amenity kits) and the food doesn't look half bad (I know this is usually a source for compalaint when discussing TAM)

Well, for people flying C and F, their services are great. But for people flying Y and that need to perform check-in at GRU, could be not so interesting as well as if your flight departs from a remote position.
But inflight product is good.
New York + Rio de Janeiro = One of the best combinations !
 
IDISA
Posts: 229
Joined: Sat Jun 26, 2004 12:18 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Wed Jan 28, 2009 10:02 pm

Very interesting TR!! Nice photos indeed...

well the 777 cabin seems a little cramped isn't it? Was 3-4-3 the config?? If so is certainly a bit cramped, I still prefer BA 3-3-3. All aircrafts interiors are really nice and well kept. TAM is surely giving a good service both domestic than intercontinental even if some details (like the IFE) has to be improved.

Nice TR, thanks for posting!
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Thu Jan 29, 2009 9:07 am

Hi

thanks for this report. TAM seems very well ok, regarding service and food. Although 10 abreadst on the T7 cannot attract me. btw, you say 32'' pitch is small in this case, can you imagine KLM even has 31'' pitch on the B77W!! So, even worse  Sad
I like the pictures from the Brasilian airports, they show some interesting metal on the ground there  Smile
"The whole world steps aside for the man who knows where he is going"
 
fatmirjusufi
Posts: 1708
Joined: Sat Jan 03, 2009 1:28 pm

RE: TAM LHR-Brazil-LHR A330 B777 A320

Thu Jan 29, 2009 9:16 am

Wonderful TR. It was awesome.
How was the feeling traveling in a brand new plane?  Smile

Regards,
Fatmir
DO FLIGHTS. NOT FIGHTS.
 
morcegoa330
Posts: 52
Joined: Sat Nov 01, 2008 11:18 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Fri Jan 30, 2009 5:59 pm



Quoting LipeGIG (Reply 4):
Thanks for share with us your very nice reports

You're welcome.

Quoting IDISA (Reply 5):
Very interesting TR!! Nice photos indeed...

well the 777 cabin seems a little cramped isn't it? Was 3-4-3 the config??

Thanks. And yes, it's 3-4-3 and it's a bit cramped - it would be better to have at least 33" seat pitch.

Quoting Airbuseric (Reply 6):
thanks for this report.

You're welcome.

Quoting FatmirJusufi (Reply 7):
Wonderful TR. It was awesome.
How was the feeling traveling in a brand new plane?

Thanks. The planes were spotless, so obviously they were great.

Cheers,

Ricardo
There's no place like around the world
 
ba319-131
Posts: 8159
Joined: Sat Jan 13, 2001 1:27 pm

RE: TAM LHR-Brazil-LHR A330 B777 A320

Fri Jan 30, 2009 8:15 pm



Quoting MorcegoA330 (Thread starter):
Due to a previous problem with the server where my photos were stored, I had to delete the previous TR and re-post it now.

- I thought I'd seen this before, a great TR!

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
morcegoa330
Posts: 52
Joined: Sat Nov 01, 2008 11:18 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Sun Feb 01, 2009 1:12 am



Quoting BA319-131 (Reply 9):
I thought I'd seen this before, a great TR!

 Smile Thanks Mark.

Ricardo
There's no place like around the world
 
PlaneHunter
Posts: 6520
Joined: Tue Mar 14, 2006 3:17 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Sun Feb 01, 2009 10:17 am

Hi Ricardo,

very interesting report about TAM, still quite a rare carrier on a.net. The catering looks good in general - but I don't like color and design of the seats.

Quoting MorcegoA330 (Thread starter):
Seat arrangements in TAM's B777 are awful. 10 abreast can be bearable if at least seat pitch were increased, which is not the case in TAM. It's still 32".

And another carrier with 3-4-3 - they should at least increase pitch, e.g. like EK.

Quoting Airbuseric (Reply 6):
can you imagine KLM even has 31'' pitch on the B77W!!

Terrible...


PH
Nothing's worse than flying the same reg twice!
 
morcegoa330
Posts: 52
Joined: Sat Nov 01, 2008 11:18 am

RE: TAM LHR-Brazil-LHR A330 B777 A320

Sun Feb 01, 2009 10:05 pm



Quoting PlaneHunter (Reply 11):
very interesting report about TAM, still quite a rare carrier on a.net. The catering looks good in general - but I don't like color and design of the seats.

Thanks PH. Actually the colours inside are not that bad.  Smile

Cheers,

Ricardo
There's no place like around the world
 
hardiwv
Posts: 4341
Joined: Sat Oct 09, 2004 11:30 pm

RE: TAM LHR-Brazil-LHR A330 B777 A320

Fri Feb 20, 2009 10:14 am

Great trip report and nice to see pics on FLN airport.

FLN, Florianopolis was now mentioned as one of the top destinations worldwide by the NYT, the only in Latin America:

http://travel.nytimes.com/2009/01/11...html?scp=1&sq=florianopolis&st=cse

Rgs,

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