User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 7:25 pm

Back home in C-class/Upper Deck on KLM's B747-400

Time to fly back home after another week of work related matters in the land of the rising sun…



NRT-AMS
Flight No.: KL862 Date: 06DEC08
STD: 1205 ATD: 1225
STA: 1610 ATA: 1543
A/C: Boeing 747-406M Reg No.: PH-BFO
Seat: 78A – Business Class

First time to travel on the PH-BFO, the ‘City of Orlando’.

***

Check-In was done the day before on my hotel room, which offered a free LAN connection. Although I was seated on the Upper Deck already in advance, there was basically no need to check in advance, but you never know. Maybe better seats were available. But of course, I had to stick with the original choice.

***

On the day of travel, I left my hotel at 6:15am, took a taxi down to Shinagawa station, in the Southeast part of the city. My trainride was on a reserved ticket, the N’EX (Narita Express). Out of my head, the 6:48 departure bound for Narita Airport. The train just takes over 1 hours to complete the early journey. Seats on this train are comfortable, good legroom and overhead luggage compartments… It’s only not at high speed! A food/beverage service is available on these trains, and come down the aisle through all cars. Once at the airport, it will first stop at terminal 2 (JL + oneworld) and then continue for the final stop at terminal 1 (NH + Star Alliance, plus most US airlines and BA.

To enter the terminal building, you will be requested to show your passport of travel ID, and when trains just arrived, it might take a short while. Nevertheless, I am always happy to carry my company ID which I can use at Japanese airports to take the staff entrances. A good way to save some time.


Flight Information Screen. Including one BA cancellation out of 2 daily flights


***

Check-In for KLM was done at desk E. Friendly staff was awaiting me and directing me to an available counter. Luggage was taken and my boarding pass was issued once again. Also KLM’s conditions of carriage were given separately. The female agent was to explain the directions for the lounge, but I said that I am used at this airport, so there was no need. And I was going to do some spotting on the observation deck first  Wink


Check-In Area · Narita Airport Terminal 1


***

The shopping and spotting at terminal 1 is quite good, good options to buy your final souvenirs to take home, or some Japanese sweets. A Starbucks is also available, as well a McDonalds (in case you had enough noodles and sushi). Morning spotting on the deck will offer the various European traffic (LX 340, BA 744, AZ 772, SU 763, AF 332, KL 744/772) plus some Asians (KE 773 & AB6, TG 744). Also various NW aircraft can be seen at these times. Of course, the deck also provides a good view on the airports main runway 16R/34L. This will usually show a good mix of all traffic, including a lot of cargo haulers, e.g. FX M1F, SU M1F, NW 74F, JL 74Y/76F, KZ 74Y.
After one hour or so, I was done with it and wanted to relax before my flight.

***

The security checkpoint was a breeze and I was able to pass without waiting. A small bottle of water was taken apart from me, which I carried with me on the train that morning. All screening was done very quickly and by very friendly staff of course.
After screening, you go one level down to exit the country, get your passport stamped, and you’re one step further in going home. Taxfree shopping in Japan is still far below the standards, don’t expect too much variety in shops and goods for sale. The terminal is ok, some parts look very modern, other parts a bit used and old-fashioned. In case you’re still hungry, another McDonalds is available near gate 27. I didn’t go, but went to gate 25 instead, which is next to the entrance of the Northwest Worldperks Clublounge. Another example can be found near gate 17, but I always want to use the big one at no. 25, since it offers much better views on the active runway. And it’s also not packed with the Dutch travellers which will come with me on the plane to Amsterdam.

The entrance of the lounge is nicely decorated with beautiful flowers, and staff welcomed me. They took a copy of my boarding pass, since they wanted me to use the other lounge, which I declined. It was not a problem at all, and just for their administration I guess.

Overall lounge experience was good. Since only a few passengers were in, the lounge was quiet. Good selection of furniture, comfortable seats, working areas, barseats, Apple PC’s with free internet connections. And best views onto the apron.
Selection of food was ok. Some vegetable bites, some fruits, some cold noodles. Of course the usual crisps and nuts, machine beer, wine/liquors etc. At least, good enough to have some kind of breakfast before departure.


My selection for breakfast in the lounge


***


KLM’s ‘City of Orlando’ waiting for me


Not sure which gate it was, but I think 15. Boarding started 11:35am sharp. Business Class and Elite members were handled first. Overwing passenger boarding bridge was attached, therefore Business Class took the left lane, Economy would use the overwing entrance.


Upper Deck on PH-BFO



My seat (78A) for the flight back home



Once everybody boarded, I noticed that the upperdeck was fully booked. I think the same on the lowerdeck. KLM seems to do well on the Tokyo flights. Captain Westerman gave us a welcome and estimated the flight time at 10 hours and 55 minutes. The route would take us very North over Russia, in an almost straight line to Europe. Our scheduled departure time had come, but some maintenance guys were still walking in and out the cockpit. Probably fueling was not yet ready or so. Meanwhile a glass of champagne was offered, which I gladly accepted.


Pre departure champagne



The amenities for this flight


The Boeing 747 was pushed out with 20 minutes delay. According the captain due to traffic congestion, which is absolutely nonsense. This delay was caused by either ground handling or maintenance/fueling. It took about 20 minutes until we took off from runway 34L, in Northern directions. The departure took us roughly over Niigata area, over the Sea of Japan towards Fareastern Siberia.


Taxiing out at Narita Airport



… and airborne !


Not too long after we were airborne, another champagne was offered. I requested a white wine (Pinot Blanc) instead, and it came including the famous bowl of nuts. Meanwhile I looked over yesterdays Dutch newspaper. Nothing new since I left the country one week before. Still the ongoing mess with Economics and politics. The usual stuff… The wine was refilled twice.

After about 90 minutes, the first mealservice was offered. Since I opted for an Asian vegetarian meal this time, I can’t give full details on the meals, and I couldn’t use the menu card. So I just present if with the pictures:


Starter: beans, tomatoes, various peppers, Mushrooms (creamy), garlic bread



Main : Green salad with dressing. White steamed rice with Egg/vegetables in sause. Garlic bread




Dessert: cheese plate, coffee & chocolate


After all the eating was finished, I reclined my seat a bit and tried the IFE. But the system was a mess. First it didn’t work at all, so I ordered a reset. Then it worked for a while, but stopped again. The purser was send to my seat to apologize, and he told that many other passengers were currently complaining about the non-functioning IFE. I wished him luck with this case. After about 30 minutes, problems seemed to be history and I was able to see a complete movie.
After this movie I took the notebook and started writing this report actually, but when I was about halfway, IFE systems were reset and power was switched of for a while. Stupid as I was, I didn’t put the battery in my notebook, so it was shut down suddenly. All of my text was gone by then…
So, I was not too amused by this action of the crew, without informing me aforehand.


Seat controls


The rest of the flight was calm. Some light turbulence after about 6 hours, but not so inconvenient. Although the windowblade came down during the turbulence. I thought that this was strange. So I checked it and found that it was fixed in up-position with an old piece of KLM carton. When I touched it a little, the shade came down again. I concluded that flying on the aging B744 gets more and more uncomfortable with some carriers. My previous flight on JL was much, much better.


Window shade repaired with paper?!



Nice ceiling to look at when you’re fully reclined …



Always a beautiful sight!



about Half Time …



And once more a look outsight …



While back in European airspace, the cabin was prepared for the second mealservice, prior to arrival in Amsterdam. Meanwhile I listened to some lounging music on the IFE system.


The second meal: rice and vegetable sauce, some cold salad, pineapple & garlic bread


After the last meal, the cabin was slowly prepared for arrival. Jackets were returned and I got another Delftblue house. An original one, including the liquor. Landing was performed ahead of schedule, arrival runway 06. While taxiing to gate F3, I noticed the daily JAL flight (also from NRT) already on the gate. That means that JAL performed better this day, operating the 2 engine B777-200 and arriving earlier then the faster Boeing 747-400.


JAL flight JL411 already arrived and is the winner today


Block-In was at 15:43 hours local Amsterdam time. After a friendly goodbye from the crew, and a short walk to immigration, I had to complete the journey with a long waiting for my luggage at belt no. 17. It seems that KLM still needs over about 40 minutes to get the first baggage delivered on the belt at their homebase. And that is a very bad performance, to be honest!


Waiting for the baggage to arrive …


Overall, I am satisfied with the KLM product, but I was a bit disappointed with the comfort on the B747-400. It shows quite some signs of usage and I have the feeling that the cabin is not kept in a proper condition. The KLM seat is still not my first choice. It’s rather uncomfortable, although it still does the work well. My neighbour had trouble with the seatback during the flight, and needed assistance with his seat. The IFE system was not operating properly on this aircraft. Maybe it is caused by the fact that these systems are not originally meant for the 747s?
The crew was still very professional and friendly, food was tasting and looking good. Tokyo’s groundhandling is very good and super friendly. Amsterdam ground service is not so good on arrival, mostly because the baggage takes too long to get delivered on the belts. Also connecting a passenger bridge onto the aircraft takes usually too long at Amsterdam. You sometimes even hear the crew complaining about this.

Anyway, I was back home. Thank you for reading and I hope the pictures do most of the job in this report. Comments or questions are welcome and appreciated of course.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
Globetraveller
Posts: 352
Joined: Sun Apr 13, 2008 1:36 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 7:44 pm

A very nice trip report Eric.

Great detail and some nice pictures.

Quoting Airbuseric (Thread starter):
Once everybody boarded, I noticed that the upperdeck was fully booked. I think the same on the lowerdeck. KLM seems to do well on the Tokyo flights.

Hmmm... if this route performs so well, why do they not operate a normal 747-400 to NRT? This would provide another 148 seats in Economy Class.

Quoting Airbuseric (Thread starter):
After about 90 minutes, the first mealservice was offered. Since I opted for an Asian vegetarian meal this time, I can’t give full details on the meals, and I couldn’t use the menu card.

How was this food service? I know you said the food was quite good overall, but I'm curious about this meal.

Quoting Airbuseric (Thread starter):
Stupid as I was, I didn’t put the battery in my notebook, so it was shut down suddenly. All of my text was gone by then…

Argh.... I know exactly what you mean. Did you get something in return for the constantly failing IFE system? Usually I end up with a bottle of something when that happens...  Smile

Thank you for all your efforts.

Globetraveller
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 8:33 pm

Hi Globetraveller;

thanks for reading.

Quoting Globetraveller (Reply 1):
Hmmm... if this route performs so well, why do they not operate a normal 747-400 to NRT?

Actually the route is standard a B772 and on some days a B74M. The Combi is used to transport the maindeck cargo demand and quite commonly also live horses.
Since C class is often very well booked, I still wonder why KLM doesn't put more seats in C class. This is were the airline gets most money from, and not from Y class nowadays.
I think that the 7 maindeck pallets provide more revenue against less costs (food/staff costs) then using 148 Y class seats.

Quoting Globetraveller (Reply 1):
How was this food service? I know you said the food was quite good overall, but I'm curious about this meal.

You want to know the contents of the normal mealservice? If so, I can scan the menucard and post is here? The menu I had was actually just good. Nothing too special, and I would make such a rice/vegetable dish also myself at home  Smile

Quoting Globetraveller (Reply 1):
Argh.... I know exactly what you mean. Did you get something in return for the constantly failing IFE system?

Nope, they just apologized for it. But I know other carriers indeed give some compensation usually.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
User avatar
OA260
Posts: 21145
Joined: Thu Nov 30, 2006 8:50 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 8:41 pm

Hi Eric,
Very nice report. The 744's on alot of airlines are starting to show their age judging by recent reports. I guess its only to be expected. I like the food catering though and of course to me KLM was always famous for their unique Delft House gifts !!

Thanks for a great report.

Philip
 
FLIEGER67
Posts: 5195
Joined: Tue Sep 16, 2003 4:43 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 9:09 pm

Hello, Eric,

nice to follow your latest "Return-from-Asia" story on KLM,
as announced on your short preview per mail.

Quoting Airbuseric (Thread starter):
First time to travel on the PH-BFO, the ‘City of Orlando’.

Always good to catch something new.
New logwise, but not new at all, like you stated.

Food looks nice, much better from my point of view, than for example that so called italian style on many airlines.

Best regards,
Markus (FLIEGER67)
Tripreporter.net
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Thu Feb 19, 2009 9:20 pm

Hi Philip and Markus. Thanks for reading!

Quoting OA260 (Reply 3):
The 744's on alot of airlines are starting to show their age judging by recent reports.

They do indeed, although I didn't find these signs of usage on my latest JL B744 flight which was reported here as well.
And KLM is even investing in IFE for the Y-class on the 744's..., so I guess that these machines will be around with them for a few more years.

Quoting FLIEGER67 (Reply 4):
nice to follow your latest "Return-from-Asia" story

hehe,... this was not my latest story  Wink

Quoting FLIEGER67 (Reply 4):
Food looks nice, much better from my point of view, than for example that so called italian style on many airlines.

True. I really enjoy KLM's meals. They might be not the luxury meals you might find on some other carriers, but they have a good portion and are usually of good quality as well.
I actually got some Italian meal last month on KLM, and that one was not my taste...

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
ba319-131
Posts: 8153
Joined: Sat Jan 13, 2001 1:27 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Fri Feb 20, 2009 8:59 pm

Hi Eric,

I've been waiting for this, very nice, thanks  Smile

Food looks better tha n previous KL longhauls from memory, though what is it with giving rolls in a plastic wraper - they are not fresh!

Seat looks a bit old, but I've seen worse.

Still not convinced KL would suit me on a long flight.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
User avatar
OA260
Posts: 21145
Joined: Thu Nov 30, 2006 8:50 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Fri Feb 20, 2009 10:19 pm



Quoting Airbuseric (Reply 5):
And KLM is even investing in IFE for the Y-class on the 744's

Do they still not have PTV's in Y class ?? Yikes... Didnt know that.
 
kappel
Posts: 1836
Joined: Thu Jul 14, 2005 6:48 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Fri Feb 20, 2009 11:57 pm



Quoting OA260 (Reply 7):
Do they still not have PTV's in Y class ?? Yikes... Didnt know that.

Only the 744's. All other long haul aircraft do, as the MD11 fleet was recently fitted.

Quoting Airbuseric (Thread starter):
The IFE system was not operating properly on this aircraft. Maybe it is caused by the fact that these systems are not originally meant for the 747s?

I arrived from a PBM-AMS flight this morning and had no problems whatsoever with the IFE. I was in seat 77A on -BFN. I watched 3 movies (WallE, Oorlogswinter and Get Smart) and had no issues. Further, from what I noticed, the cabin looked fine. I was not that happy with the meal though. It wasn't bad, but it had noodles which turned a bit crunchy when the meal was warmed up.
L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sat Feb 21, 2009 9:41 am

Hi guys,

Quoting BA319-131 (Reply 6):
though what is it with giving rolls in a plastic wraper - they are not fresh!

Therefore I didn't eat that one  Wink On the other hand, they did serve also 'fresh' bread from a basket.

Quoting BA319-131 (Reply 6):
l not convinced KL would suit me on a long flight.

I think you're used to something better Mark  Silly

Quoting Kappel (Reply 8):
Only the 744's. All other long haul aircraft do, as the MD11 fleet was recently fitted.

Nice point, but still the 744's don't have IFE in Y. KLM is really offering an outdated product.

Quoting Kappel (Reply 8):
I watched 3 movies (WallE, Oorlogswinter and Get Smart) and had no issues.

I watched Oorlogswinter also, and was pleasantly surprised by the quality of this Dutch movie. Actually, part of it was filmed in the place were I was born.

Quoting Kappel (Reply 8):
I arrived from a PBM-AMS flight this morning and had no problems whatsoever with the IFE. I was in seat 77A on -BFN.

I think you can be (un)lucky on your flight. Do you like the seat at the upperdeck emergency row?! Welkom terug in NL and prettig weekend!  Smile

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
User avatar
fca767
Posts: 1304
Joined: Sat Nov 25, 2006 7:29 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sat Feb 21, 2009 10:44 am

I was suprised to see BA6 Cancelled...that's quite a big flight...Maybe they have more than one per day or something
 
DALCE
Posts: 1615
Joined: Thu Feb 01, 2007 7:45 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sat Feb 21, 2009 11:02 am

Hey Eric,

Good to read about your travelling home!
I think you can consider yourself quite lucky flying C-class on duty trips, something which is not too common anymore nowadays. The KL 744's really start to show age, which is a pity, as the 744's look to gracious in KL colors. I hope to see them around for many years, as I do not like KL colors on the 77W's.
The offered product is of a decent quality, but certainly not above average, which is a pity for our national pride. Where are the days that KL was setting standards....

Thanks for sharing!
Prettig weekend, Joost
flown: F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,77W,788,319,320,321,333,AB6.
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sat Feb 21, 2009 12:31 pm

Hi Eric,

very interesting report about your trip back to Europe - you also added some great pictures.

Quoting Airbuseric (Thread starter):
The security checkpoint was a breeze and I was able to pass without waiting. A small bottle of water was taken apart from me, which I carried with me on the train that morning. All screening was done very quickly and by very friendly staff of course.

I really miss these Japanese security checkpoints...

Quoting Airbuseric (Thread starter):
After about 90 minutes, the first mealservice was offered. Since I opted for an Asian vegetarian meal this time, I can’t give full details on the meals, and I couldn’t use the menu card. So I just present if with the pictures:

It looks good in general - but why is that bread roll packed?

Quoting Airbuseric (Thread starter):
Although the windowblade came down during the turbulence. I thought that this was strange. So I checked it and found that it was fixed in up-position with an old piece of KLM carton. When I touched it a little, the shade came down again.

Funny - believe it or not, but the windowblade came also down on my recent DTW-AMS flight, operated by a KLM A330 delivered in 2006!

Quoting Airbuseric (Thread starter):
It seems that KLM still needs over about 40 minutes to get the first baggage delivered on the belt at their homebase. And that is a very bad performance, to be honest!

Sounds terrible.

Quoting Airbuseric (Thread starter):
The IFE system was not operating properly on this aircraft. Maybe it is caused by the fact that these systems are not originally meant for the 747s?

The 747s will get a completely new IFE system, so the problems should disappear.


PH
Nothing's worse than flying the same reg twice!
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sat Feb 21, 2009 9:12 pm

Hi guys, thanks for reading and your comments again,

Quoting FCA767 (Reply 10):
I was suprised to see BA6 Cancelled...that's quite a big flight...

BA also operates BA008 from my memory. Demand is very low on specific days from Europe to NRT, and I think indeed that BA makes a smart move to cancel the earliest rotation, rebook these pax to the later flight or onto JL401 NRT-LHR (since it's a oneworld partner)

Quoting DALCE (Reply 11):
I think you can consider yourself quite lucky flying C-class on duty trips, something which is not too common anymore nowadays.

I might consider myself lucky, but I won't accept Y class for twice a 12 hour trip for my company. And all my collegues have similar opinions about this. These trips are just not for my pleasure, and I would rather stay at home.

Quoting DALCE (Reply 11):
The offered product is of a decent quality, but certainly not above average, which is a pity for our national pride. Where are the days that KL was setting standards....

KL having the standards? I think that's from a time before we were born  Wink Since the first time I travelled on KL, I never had the idea that they were among the best airlines around.

Quoting PlaneHunter (Reply 12):
It looks good in general - but why is that bread roll packed?

Hehe,... don't know why they packed it. They offered 'fresh' bread also, but probably this roll is just part of the 'standard meal'.

Quoting PlaneHunter (Reply 12):
believe it or not, but the windowblade came also down on my recent DTW-AMS flight, operated by a KLM A330 delivered in 2006!

ough,... not good for such a new aircraft!

Quoting PlaneHunter (Reply 12):
The 747s will get a completely new IFE system, so the problems should disappear.

Are you sure about a complete new IFE system? I thought that the current system would be installed just also in Y cabin? Because the IFE system I got this time on the B744 is exactly the same as on the B777/A330 fleet.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
KL642
Posts: 250
Joined: Mon May 24, 2004 5:07 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 4:58 am

Eric,
I enjoyed reading your report. Last week @ AMS I waited 45 minutes for my luggage after arriving on KL612 and clearing immigration in 30 seconds!
Alex
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 7:04 am



Quoting Airbuseric (Reply 13):
Are you sure about a complete new IFE system? I thought that the current system would be installed just also in Y cabin? Because the IFE system I got this time on the B744 is exactly the same as on the B777/A330 fleet.

You had an old-style air show on your screen, looks different than the one I had on the A330. But let's see - I counted 20 video games, 76 movies and 138 music albums on demand - is that also available in Business Class on the 747s?


PH
Nothing's worse than flying the same reg twice!
 
User avatar
NZ107
Posts: 4946
Joined: Sun Jul 10, 2005 6:51 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 8:12 am

Nice TR, very informative. Thanks for sharing!

Nice pictures and the food looks quite nice.

Quoting Airbuseric (Thread starter):
The Boeing 747 was pushed out with 20 minutes delay. According the captain due to traffic congestion, which is absolutely nonsense

Too bad not everyone has the punctuality of the Japanese!


Wow, the 747 sure looks shabby.. I'm still wondering which European airline I should try first should a chance pop up to head in that direction.. I feel as though I'd be better off flying Emirates' A380 product.


Regards,
Nicholas
It's all about the destination AND the journey.
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 8:57 am

Hi, thanks again,

Quoting PlaneHunter (Reply 15):
I counted 20 video games, 76 movies and 138 music albums on demand - is that also available in Business Class on the 747s?

Yes, maybe the old airshow map (but that's connected with the older B744 navigational systems), but indeed > 100 music albums and > 50 movies. Didn't count them, but I am fully sure that the system is identical as on the A330/B777 aircraft. Maybe the airshow was slightly different though.

@ Alex, thanks for your kind words,

Quoting KL642 (Reply 14):
Last week @ AMS I waited 45 minutes for my luggage after arriving on KL612 and clearing immigration in 30 seconds!

Yes, immigration can be quick. They open extra counters when the flow of passengers is growing. Although KLM's baggage handling is among the worst in Europe. Handling is AMS takes ages to get baggage delivered. They don't understand that this is also part of the trip.
Can you image in Japanese airports, the first baggage is on the belt between 5 and 10 minutes after blockin. For every airline usually.
I hope you had a good time in Holland though  Wink

@ Nicholas, thanks for your kind comment,

Quoting NZ107 (Reply 16):
Too bad not everyone has the punctuality of the Japanese!

True. I think the turnaround time for this B744 was little short, and I think they still made final calculations about fueling figures. Because it seemed that only some 'administration' was carried out in the cockpit (door was still open when we already boarded). And fueling usually takes a while prior departure of such flights.

Quoting NZ107 (Reply 16):
Wow, the 747 sure looks shabby.. I'm still wondering which European airline I should try first should a chance pop up to head in that direction.. I feel as though I'd be better off flying Emirates' A380 product.

After reading the several EK A380 reports lately, I think you would make a good choice to give them the money. Lately we also saw TK is having a perfect product on the B77W, as well QR is offering very good service.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
kappel
Posts: 1836
Joined: Thu Jul 14, 2005 6:48 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 10:52 am



Quoting Airbuseric (Reply 9):
I watched Oorlogswinter also, and was pleasantly surprised by the quality of this Dutch movie. Actually, part of it was filmed in the place were I was born.

O really? Wow, that's fun. I liked Oorlogswinter as well, but couldn't help seeing some similarities with Zwartboek, like the traitor in the resistence. I guess Verhoeven got some inspiration from Oorlogswinter (the book).

Quoting Airbuseric (Reply 9):
I think you can be (un)lucky on your flight. Do you like the seat at the upperdeck emergency row?! Welkom terug in NL and prettig weekend!

I really did like the seat. I heard that it's the best C seat and I suppose it really is. The seat itself is not fantastic when fully reclined, I needed to tweak it to find a comfortable position, but slept fine in the seat.

Anyway, bedankt en jij ook welkom terug en prettig weekend!!!
L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 11:13 am

Very interesting report - I recently flew NWA World Business Class and now I really want to try KLM WBC.

We've already discussed the bread roll in plastic, which IMHO is just wrong in any premium cabin. Also, why isn't the water in a glass, instead of that crappy little plastic cup thingy that they use in Economy? Visually, it cheapens the whole meal service.

I just believe that in J and F, nothing should be pre-packaged, unless its for religious reasons, such as kosher meals. Not even salad dressings (serve them separately in a little ramekin) and crackers - they can be plated in the galley from a larger box. Lots of carriers are guilty of this - KLM, BA with their Club World sandwiches, etc etc.

A fab report though, and great pictures. Thanks very much.
 
EI320
Posts: 546
Joined: Sat Dec 29, 2007 2:00 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 12:45 pm

Hi Eric,

Great Trip Report! Very interesting and the pictures were very nice.

Terminal 1 at NRT sounds like a nice place to spend some time. The observation deck sounds great. It's a pity that these are becoming so rare these days.

The KL 744 cabin looks a little disappointing. Looking very tired and used. The food looks excellent though.

Thanks for posting,

Colm
 
LH4116
Posts: 1183
Joined: Tue Aug 28, 2007 4:39 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Sun Feb 22, 2009 12:47 pm

Nice report as usual Eric! I haven't had much time to read the report, until now, so it was a nice Sunday read  Wink

Your experiences on KL WBC looked pretty average, but very good.
The starter looked nice, but it seemed like a bit of an overkill with with all the salad. Mostly because the starter had a lot of salad on it, and that there was a side salad.

The 744 did indeed show some big signs of wear, but i assume it was caused by poor maintenance.
It was a real pity that you lost all you had written, but still you managed to make a very good report  Smile

Thanks for sharing

//Jonas
SAS Plus is Business Class made faux!
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Feb 24, 2009 6:24 pm



Quoting LHR777 (Reply 19):
A fab report though, and great pictures.

Thanks for that  Smile

Quoting LHR777 (Reply 19):
I just believe that in J and F, nothing should be pre-packaged, unless its for religious reasons, such as kosher meals.

yeah, it's not really on level with the class you're travelling in..., hopefully the airlines' managers also read these reports and draw their conclusions.

Hi Colm, thanks for the kind words,

Quoting EI320 (Reply 20):
Terminal 1 at NRT sounds like a nice place to spend some time. The observation deck sounds great. It's a pity that these are becoming so rare these days.

Also Terminal 2 at NRT has 2 smaller observation decks, were you can mostly see the JL fleet, as many other international airlines, e.g. CA, MS, AA etc.
As far as I know, most Japanese airports offer some kind of observation deck. I was lately also in FUK, which offered a good one on the domestic terminal overseeing the taxiway and their single runway. Traffic guaranteed  Smile

Hi Jonas, thanks for reading!

Quoting LH4116 (Reply 21):
The 744 did indeed show some big signs of wear, but i assume it was caused by poor maintenance.

Hopefully only bad maintenance in the cabin then  Wink Because I don't want to end up somewhere in the Siberian snow  Silly

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
hardiwv
Posts: 4341
Joined: Sat Oct 09, 2004 11:30 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Feb 24, 2009 10:32 pm

I think KL replaced NRT with the B772 this season.

Quoting Airbuseric (Thread starter):
Overall, I am satisfied with the KLM product, but I was a bit disappointed with the comfort on the B747-400.

KL got the seats wrong, they are the weakest point of KL product.

Btw, I noticed that with your amenity kit you got something else, which seems to be sleepers? This is the first time I see KL distributing sleeper. Is this only added to KL Japanese flights?

Quoting Airbuseric (Thread starter):
The IFE system was not operating properly on this aircraft.

I had the same problem last November with KL AMS-KRT A330. Overall, KL IFE is excellent and above average.

Rgs,
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Feb 24, 2009 10:45 pm

Hi Hardiwv, thanks for your comments,

Quoting Hardiwv (Reply 23):
I think KL replaced NRT with the B772 this season.

No, since many years already, 2 or 3 weekly rotations are done by B74M, to give KLM the maindeck cargo capacity which is still needed on this destination. Quite some live stock (horses) are flown between AMS-NRT.

Quoting Hardiwv (Reply 23):
KL got the seats wrong, they are the weakest point of KL product.

Fully agreed! Also some catering items can be adjusted too. IFE and crew are,in my opinion, two very strong points of KLM.

Quoting Hardiwv (Reply 23):
This is the first time I see KL distributing sleeper. Is this only added to KL Japanese flights?

These are slippers (not to confuse with sleepers, to sleep in). The slippers are standard part of KL's C class offerings, and on all my flights with them I got a pair. Quality is not so good though, and I prefer the slippers offered by e.g. JL.

Quoting Hardiwv (Reply 23):
I had the same problem last November with KL AMS-KRT A330. Overall, KL IFE is excellent and above average.

Yeah, it seems these systems have sometimes a bad day, and then you can be the unlucky passenger. Overall the system is one of the best ones around.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
hardiwv
Posts: 4341
Joined: Sat Oct 09, 2004 11:30 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Wed Feb 25, 2009 8:36 am



Quoting Airbuseric (Reply 24):
The slippers are standard part of KL's C class offerings, and on all my flights with them I got a pair

I imagine slippers are only given in flights to Japan. I have never received them as part of my amenity kit to any KLM flight to South America/North America/Africa/Asia and I do fly KLM very regularly on C.

Rgs,
 
kappel
Posts: 1836
Joined: Thu Jul 14, 2005 6:48 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Wed Feb 25, 2009 8:41 am



Quoting Airbuseric (Reply 24):
These are slippers (not to confuse with sleepers, to sleep in). The slippers are standard part of KL's C class offerings, and on all my flights with them I got a pair. Quality is not so good though, and I prefer the slippers offered by e.g. JL.

Like Hardi, I have not received any slippers in C class from KLM, like recently from PBM. I only got the socks that are in the amenity kit. I would have liked the slippers as well (to walk around the cabin), even if they are not that great quality.
L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Wed Feb 25, 2009 5:58 pm

Excellent trip report for sure! KLM's 744 looks very gracious in the livery. When I saw the first cabin pic, I was going to comment on how pre-historic it looked ... but then all your experiences confirmed my initial thought. I wonder if they would ever refurbish these birds. BTW, as others have noticed, this is definitely one of the better meal experience I have seen on KL - J for a while.

Quoting Airbuseric (Thread starter):
After this movie I took the notebook and started writing this report actually, but when I was about halfway, IFE systems were reset and power was switched of for a while. Stupid as I was, I didn’t put the battery in my notebook, so it was shut down suddenly. All of my text was gone by then…
So, I was not too amused by this action of the crew, without informing me aforehand.

= Not acceptable. On even mediocre airlines, crew usually announce when IFE is being reset. You should drop a quick note to KL-HQ. While some of their customer relations is unfortunately handled by Paris, if you get to the Netherlands folks, your email could be sent up the chain.

Thanks again for an excellent TR.

Saludos,
A.
Live, and let live.
 
hardiwv
Posts: 4341
Joined: Sat Oct 09, 2004 11:30 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Wed Feb 25, 2009 7:57 pm



Quoting Kappel (Reply 26):
Like Hardi, I have not received any slippers in C class from KLM, like recently from PBM. I only got the socks that are in the amenity kit. I would have liked the slippers as well (to walk around the cabin), even if they are not that great quality.

I agree with you comment, Kappel.

Quoting Abrelosojos (Reply 27):
but then all your experiences confirmed my initial thought. I wonder if they would ever refurbish these birds.

B747s refurbishment was just completed. I must add, however, that the lower deck business cabin is much more spacious and private because it has fewer seats and more room (it uses the front nose of the plane). The same applies for AF B747s.

Quoting Abrelosojos (Reply 27):
BTW, as others have noticed, this is definitely one of the better meal experience I have seen on KL - J for a while.

KLM meal and menus usually is very good. In 2007 and 2008 LSG Sky Chef based in Guarulhos (GRU) received AF/KL award for best catering outside AMS/CDG.

Rgs,
 
Contact Air
Posts: 1143
Joined: Sat Apr 14, 2001 4:13 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Wed Feb 25, 2009 8:17 pm

Hi Eric,

Thanks for another interesting report about your "home route" and some great pictures. The Northern sun looks always great.

Quoting Airbuseric (Thread starter):
After this movie I took the notebook and started writing this report actually, but when I was about halfway, IFE systems were reset and power was switched of for a while. Stupid as I was, I didn’t put the battery in my notebook, so it was shut down suddenly. All of my text was gone by then…
So, I was not too amused by this action of the crew, without informing me aforehand.

Oh no - that shouldn't really happen. Very annoying!

Regards
Christoph
 
User avatar
airbuseric
Posts: 3560
Joined: Sat Jan 22, 2005 1:24 am

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Mar 03, 2009 9:04 am

Hi guys, thanks again for replying on this report!

Quoting Hardiwv (Reply 25):
I imagine slippers are only given in flights to Japan.



Quoting Kappel (Reply 26):
Like Hardi, I have not received any slippers in C class from KLM, like recently from PBM.

OK, I'm convinced then. Probably only on the Japan routes, since competitor JL also provides a pair of slippers to their pax. Although I can tell you that the JL ones are of much, much better quality and comfort!

Quoting Abrelosojos (Reply 27):
When I saw the first cabin pic, I was going to comment on how pre-historic it looked ... but then all your experiences confirmed my initial thought. I wonder if they would ever refurbish these birds.

I also wonder how KL can keep on flying with these interiors. Most other carriers offer a much better cabin and seat product. Although, I still think that the crewfactor plays a major role in the mind of the customers.

Quoting Hardiwv (Reply 28):
I must add, however, that the lower deck business cabin is much more spacious and private because it has fewer seats and more room (it uses the front nose of the plane).

Fully agree with you here. The row 4 'duo middle seats' are also interesting, since you are in the middle and both pax can walk out easily.

Quoting Hardiwv (Reply 28):
KLM meal and menus usually is very good

I think so too. I always enjoyed the meal and taste. But as said, some items can be changed, like the prepacked water and bread.

Quoting Contact Air (Reply 29):
Thanks for another interesting report about your "home route" and some great pictures. The Northern sun looks always great.

Thanks Christoph. One more report is coming soon on this route, and then it's done for a while again. And as you say, the colours in the sky on the NRT-AMS route are always so great! Since you fly most of the route in late afternoon, you have these sunsettings for hours!

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
LHR777
Posts: 645
Joined: Sat Nov 05, 2005 6:14 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Mar 03, 2009 5:45 pm



Quoting Airbuseric (Reply 30):
OK, I'm convinced then. Probably only on the Japan routes, since competitor JL also provides a pair of slippers to their pax. Although I can tell you that the JL ones are of much, much better quality and comfort!

BA also only offers slippers on the LHR-NRT route in Club World. Interesting. Must be a Japanese cultural thing, so people dont walk around the aircraft in stockinged feet.
 
hardiwv
Posts: 4341
Joined: Sat Oct 09, 2004 11:30 pm

RE: Back Home In C-class/Upper Deck On KLM's B747-400

Tue Mar 03, 2009 5:55 pm



Quoting LHR777 (Reply 31):
BA also only offers slippers on the LHR-NRT route in Club World. Interesting. Must be a Japanese cultural thing, so people dont walk around the aircraft in stockinged feet.

Indeed, I also found out that AF only offers slippers on flights to/from Japan.

Rgs,

Who is online

Users browsing this forum: BobbyPSP, Google Feedfetcher and 28 guests