We have recently leased 3 B737-800 aircraft. Customers will notice some differences in the seat arrangement, seat pitch and recline. The aircraft has a 3 seat configuration. For our business class customers’ comfort and convenience, the middle seat will be left empty. We are aware that there have been complaints and we are currently doing service recovery.
This is a short-term arrangement while we wait for our new B737-800 aircraft which will be delivered at the end of next year.
We regret the inconvenience.
Dr Amin Khan
Senior General Manager, Network Revenue Management