ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

Viva Las Vegas With BA & US

Sun Jul 26, 2009 2:41 pm

http://www.pachd.com/free-images/las-vegas/las-vegas-sign-02.jpg
Background

BA had a superb mileage redemption offer at the back end of 2008, basically 50% off of all mileage required, with offers like this, you just have to travel!

The question was where to.................................

NYC was hot on the list (always will be) as was DXB but we opted for Las Vegas, Mrs BA319131 has not been before, the weather would be good in July (when we planned to go) so we booked a short trip.

At time of booked there were just the 2 of us, these days we have Fred, our 7 month old basset hound. Since we were going away we had to find a good home for Fred, kennels were not an option, he is too much of a peoples person, he would hate being stuck in a cage without company all day. Thankfully we found a company specialising in looking after dogs when the owners go on holiday, Fred to would get a holiday of his own with some nice people.

Fred was picked up at 9am, our pick-up was at 11am.

Fred relaxing before his pick-up
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01397.jpg
Our pick-up:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01405.jpg
The ride to the airport was easy, no real traffic issues at this time of day, some 30m minutes later we were pulling up outside T5.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01407.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01406.jpg
Somebody looks happy to be going away.......
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01409.jpg



09.07.09 BA289 747-436 G-BNLW 62A Club World
1st Flight on this aircraft & 18th 747 Flight
SCH DEP 14:35 SCH ARR 17:20
ACT DEP 14:34 ACT ARR


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Photo © Flyoverfred



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Photo © Florian Kondziela



Heading inside scanned the passports and out popped the boarding passes, then to the Club World bag drop area before heading through security.

Security was pretty quick though I'm sure there were fewer people in the regular lines than the priority lane!

Security done it was off to the South Galleries.

Travel money had been pre-paid and was awaiting us at the Travelex outlet in the lounge entrance, money in pocket a quick stop to book MrsBA319131 into Elemis Spa for a massage.

One in the lounge we managed to find a couple if window seats, I got snacks and drinks, MrsBA319131 when shopping...............

Here are a few lounge shots:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01411.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01412.jpg

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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01417.jpg
Snacks & drinks:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01413.jpg
Around 13:30 the FID showed gate open
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01420.jpg
so we collected our stuff and took a slow walk to the gate.

For those unaware, the A10 gates are bussing gates on the lower level, ours going out of A10a.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01424.jpg
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

The gate area was a complete shambles, people all over, no orderly queues and an apparent lack of busses.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01425.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01427.jpg
The area lacked any signage for First, Business etc so everybody was scrummed up together, really very poor, whilst being annoyed myself, I'd be really annoyed if I was a fully paid up First Class passenger, this is not what you expect.

Anyway, we finally got on a bus, here are a few pictures en route to the plane:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01428.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01430.jpg
Our plane
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Going up the steps, best picture I could get
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01434.jpg
We were aboard around 14:20 and headed upstairs to our seats.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01435.jpg
Stowed stuff I might need, saves getting it out of the overhead in flight.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01436.jpg
What's outside?
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01441.jpg
No sooner seated than champagne, OJ & water offerings were made by one of our 2 FAs.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01438.jpg
Push back occurred 1 minute ahead of schedule. Not long after the safety demo was complete the front office advised we had an engine problem and engineers were on the way to have a look.

During the wait Bailey & Colin came round with drinks, took more champers, it's ok, I'm on vacation!

View outside my window
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01444.jpg
After 2 glasses the front office came over the PA to advise the plane was broken, we would taxi to remote stand and return to the terminal whilst an alternate plane could be sourced, repairs to this one would take quite some time! Bailey re-appeared and offered more champagne, I think she thought we might need some!

The Captain and CSD both made announcements about the problem, both sounded very apologetic about the problem and expressed their hope that a replacement aircraft could be sourced quickly so they would be able to travel with us. I thought these were nice touches by the crew.

Busses soon appeared and we returned to the terminal.

Here is a picture of the offending engine:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01449.jpg
Plane from the bus
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01448.jpg
Nobody on the bus was griping about the delay, perhaps because of the way it had been handled so far?

Back to the terminal
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Passengers had been advised to go to the customer services desk in the arrivals area for food/drink vouchers, we headed back to the lounge and stopped by the lounge ticket desk to let them know we were back!

Found some more window seats, since we were likely to be here a few hours, time for more food & drinks:-
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01453.jpg
Flight 289 finally re-appeared on the departure board, new departure time of 18:45.
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Our connection was toast, there was no chance of reaching Vegas that night, Mrs BA319131 booked a hotel close to PHX so we at least had a bed when we arrived. I decided not to worry about re-booking the US Airways flight until we got to PHX, what would be would be, worry about it then.

During our lounge wait we had a good chat with the people sat in the seats behind, they too were on our flight, real nice people, had a good laugh with them. They lived in the Phoenix area so no worry of a missed connection.

We left the lounge about 17:45 for the flight, boarding was again from A10 & started around 18:00, there seemed to be more busses this time.

The bus pulled up by G-BNLL, this was our new bird to PHX:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01457.jpg



09.07.09 BA289 747-436 G-BNLL 62A Club World
1st Flight on this aircraft & 18th 747 Flight
SCH DEP 14:35 SCH ARR 17:20
ACT DEP 18:41 ACT ARR 21:15


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Photo © Allan Huse



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Photo © Frank Schaefer



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Photo © Frank Schaefer



At the main door we were greeted by the same crew as before, they all seemed in pretty good spirits and pleased to see us all again, really nice.

Colin & Bailey were ready with the OJ & water on the top deck, the champagne was still chilling!

It seemed quite jovial upstairs, I guess we were all pleased to be back on a plane and heading off soon.

There is our broken bird
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01459.jpg
Pushback occurred 4 minutes ahead of the revised departure time, safety demo played again as the plane slowly headed out to 09L for departure.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01460.jpg
No queue for departure at this time
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wheels up & 19:02.
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01478.jpg
12 minutes into the flight menus were distributed, seems during the plane change not enough had been loaded so we had to share,later I had to ask for amenity kits as they had not been distributed, again appears not enough had been loaded to they were issued on a request basis.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01515.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01516.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01482.jpg
Drinks service started 20 minutes into the flight, along with the standard packet of nuts, I decided to stick to the champagne, trying not to mix the drink types too much today.
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01483.jpg
The main meal service started quite quickly, I think the crew decided to expedite the service to allow more sleep time, good move.

The starter was a choice of Potted crab with spelt bread or Pea Jelly with Parmesan shortbread, I took the latter, was ok
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01491.jpg
Mains were a choice of Cass Titcombes lamb stew, Duck confit, Haddock or a chilled main of smoked chicken.

I took the duck, nice but the lamb was better, tried the wifes.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01498.jpg

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Desert was lovely! - Strawberry & vanilla delice with pistachio creme anglasie.
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Cheese - not mine
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After the tea/coffee service, the lights were dimmed, I went for a quick walk around the plane before sitting down with the i-phone for some music.
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Economy
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CW Lower deck
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I think the long day and rather large quantities of wine & champers had taken their toll, I slept pretty much all the way through the flight, just waking once for a drink
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01522.jpg
Seat controls in the dark cabin, I really like this picture.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01527.jpg
The pre arrival snack, this was served about 1 hour 40 prior to arrival, salad or sandwich.

I took the salad, I find them nice and refreshing after a long flight.
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01530.jpg
After the plates were cleared we had about 20 minutes or so until the cabin was secured for arrival, as usual, everybody needs the toilet!

Descent and nothing much to see other than lights from below, difficult to make anything out.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01531.jpg
Wheels touched down at 21:15 after 10 hours 13 in the air. A short taxi to the gate followed.
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We were the last to leave the upper deck
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had a quick chat with Bailey thanking her for a great flight before leaving the plane for immigration.

Despite leaving the upper deck last and many other passengers having left ahead of us, we were very early in line for immigration. There were 2 agents open aliens, we were 3rd in line for the second agent, this would later prove to be a result.

We stood for a long time before an announcement was made there were computer problems, it basically said we would wait in line until the computers came back up.

Of the 2 agents serving us aliens, only the lady in our line appeared to by trying to get the system up or finding some way of getting us all moving.

The 3 agents serving US nations were by now all finished, they all sat and did nothing or chatting with one another, they certainly did not appear interested in looking for a way to help out the aliens.

After about an hour they resorted to a back-up method, basically the old system where they just look at you, your passport, ask a couple of questions then stamp you through, been a while since that happened!

It was lucky we were so close to the front of the line, goodness knows how long the last in line would have stood for before they were cleared!

The baggage carousel was a nightmare, bags everywhere and it had backed up too, this because the only people to have claimed bags were the American passengers, pretty much everybody else was still stuck in immigration. Thankfully I found our 2 bags quite quickly.

Once past customs it was off to find a US Airways ticket desk, which we did quite easily.

Given the time of night there were no queues and we got served pretty much straight away. I explained the issue and the agent re-booked us on the second flight next day, the first was full. I had fully expected to pay a re-booking fee, especially as it was not US Airways fault we had missed the flight, but no, she did it FOC, way to go US!

I know lots of people have issues with US Airways, i've still to have a bad experience with them, can't fault them really, they do what you expect and sometimes more.

Re-ticked we went to the hotel, it had been a long day!

View from the hotel in the morning, lovely day!
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01536.jpg



10.07.09 US395 737-3G7 N155AW 11A Economy
2nd Flight on this aircraft & 80th 737 Flight, 30th -300 model
SCH DEP 08:59 SCH ARR 10:15
ACT DEP 08:52 ACT ARR 10:12


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Photo © Yauhen Patsel



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Photo © Manas Barooah



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Photo © James Richard Covington



The hotel shuttle bus left at just after 7am, arriving at the airport about 15-20 minutes later, as the shuttle approached the kerb I remarked how big the check-in line looked, it was snaking back outside the terminal doors and along the pavement, it was reassuring to discover this was the Southwest line!

The US check bag check line was pretty big too, however it moved very quickly, plenty of agents assisting those not used to self service check-in with bags. $30 lighter from the checked bag fees we headed up to departures.

A couple of pictures along the way:-
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The security line was huge, but again moved quickly, we must have been in line for just over 5 minutes if that.

Finally airside and secure, a quick visit to the gate to see the plane, here it is:-
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01542.jpg
Our seats were B & C somewhere on the plane, last night I was just happy to get a seat, even more so not to have to pay a change fee, however this morning I needed my usual window seat so headed to the podium, asked the question to the gate agent, she said no problem, we snagged 11 A & B, emergency exit seats, what a result!

Feeling happy we headed off to Starbucks for a coffee to while away the last hour before departure.

Boarding calls started about 20 minutes prior to departure in the usual order, we were in group 2 and were one of the first on when called.

Greeted at the door by a FA and headed down to our seats.

The plane is still fitted out with the old HP fabrics, looks like the same as my last flight on this bird back in 1994.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01543.jpg

http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01544.jpg
The flight filled right up, never saw an empty seat.

View from my seat
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01545.jpg
Push back occurred 7 minutes ahead of schedule, and we began our slow taxi out to the active for our departure on 7L.
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01546.jpg

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Quite a busy line up this morning, some 15 or so in line:-
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Finally it was our turn, wheels up @ 09:26.
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In-fight BOB info
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01571.jpg
Inflight service commenced at some point, the cart was positioned in the isle at our row with a crew member each side working their sections of the cabin, not seen this done before, a new thing @ US?

I took a ginger ale and for those who have a thing about it, no I did not get the can - note both tray tables needed some attention!
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01574.jpg
The whole flight was uneventful, as expected.
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01583.jpg
Approach began
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touchdown on 25R (I think) @ 10:12.
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http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01592.jpg
We had arrived, only 14 hours late!
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Baggage came out quickly, grabbed a cab and headed to the hotel
http://i195.photobucket.com/albums/z287/BA319131/TEMP%20PIX/DSC01878.jpg

Finally got it posted, taken a while, not helped either by A.NET problems with posting pictures, what a nightmare!

Hope you enjoyed part 1, sorry for the lack of menu pictures, forgot to take any  Sad

Feel free to drop an comments or questions.

Kind Regards

Mark

Notes:-

Thanks to pachd.com for use of the opening picture.

All other pictures belong to me and may not be used or reproduced without my prior approval - somebody has been using my images from my EK A380 TR without my approval.
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
User avatar
Coal
Posts: 2257
Joined: Sun Aug 13, 2006 11:14 am

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 2:57 pm

Hey Mark

Great TR! Looks like BA handled the delay pretty well, especially for you, with the extra champagne. I'm also glad to hear you got rebooked on US for free. I have only had bad experiences with them.

Btw, the check in area at PHX looks horrible! Looks like something out of the 70s or 80s. Airside doesn't look too bad (coincidentally, my bad experiencie with US was flying from MIA to LAX via PHX).

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
milesaddict
Posts: 99
Joined: Sun Dec 23, 2007 9:23 am

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 2:57 pm

Very nice report enjoyed reading.

I'm quite surprised BA did not accommodate you a flight in business with AA nor a hotel room.
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 3:20 pm

Hi Mark,

great report, interesting to see how BA handled the delay. The food looks good as usual.

Quoting BA319-131 (Thread starter):
Here is a picture of the offending engine:-

Nice shot.

Quoting BA319-131 (Thread starter):
12 minutes into the flight menus were distributed, seems during the plane change not enough had been loaded so we had to share,later I had to ask for amenity kits as they had not been distributed, again appears not enough had been loaded to they were issued on a request basis.

Quite odd.

Quoting BA319-131 (Thread starter):
I had fully expected to pay a re-booking fee, especially as it was not US Airways fault we had missed the flight, but no, she did it FOC, way to go US!

Not bad.


PH
Nothing's worse than flying the same reg twice!
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 3:47 pm



Quoting Coal (Reply 1):
Great TR!

- Thanks Coal  Smile

Quoting Coal (Reply 1):
BA handled the delay pretty well

- I think so, not sure how it was for economy pax though.

Quoting Coal (Reply 1):
I'm also glad to hear you got rebooked on US for free. I have only had bad experiences with them.

- Most people see to have that with US, I seem to be the only person who has had trouble free experiences with them.

Quoting Coal (Reply 1):
the check in area at PHX looks horrible! Looks like something out of the 70s or 80s. Airside doesn't look too bad

- Yes, quite drab but airside is nice and light, I like PHX though.

Quoting Milesaddict (Reply 2):
Very nice report enjoyed reading.

- Thanks, glad you enjoyed.

Quoting Milesaddict (Reply 2):
I'm quite surprised BA did not accommodate you a flight in business with AA nor a hotel room.

- In fairness, BA got us to our destination (with them) 4 hours late, had we an onward connection on the same ticket they would have put us up in a hotel & arranged re-booking of flights.

Quoting PlaneHunter (Reply 3):
great report,

- Thanks PH  Smile

Quoting PlaneHunter (Reply 3):
The food looks good as usual

- Yes, good old comfort food really.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
shamrock104
Posts: 421
Joined: Wed Sep 13, 2000 12:38 am

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 3:56 pm

Nice report. Shame about the delay, but at least you were able to make use of the Galleries lounge - always a good place to spend a few hours!
 
akhmad
Posts: 2492
Joined: Sat Sep 03, 2005 2:20 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 4:07 pm

Hi Mark,

I have been waiting for this TR! Truly awesome trip report despite the delay in LHR.

Quoting BA319-131 (Thread starter):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

I can barely comprehend either. Though I do not mind remote gate, as I then will be able to take pics of the tarmac.

Quoting BA319-131 (Thread starter):
Bailey re-appeared and offered more champagne, I think she thought we might need some!

You are on vacation, aren't you?  wink 

Quoting BA319-131 (Thread starter):
Nobody on the bus was griping about the delay, perhaps because of the way it had been handled so far?

I think it is about successfully setting uncertainty-managing service standards. Keeping passengers informed about the status of the delay on a specific schedule. I have just finished reading a book about it and this experience was coincidentally mentioned as an example.

Quoting BA319-131 (Thread starter):
The 3 agents serving US nations were by now all finished, they all sat and did nothing or chatting with one another, they certainly did not appear interested in looking for a way to help out the aliens.

Bad impression. I am wondering if this is airport related as JFK agents for example are more caring.

I hope you both have a good time in LAS.

Cheers,
Suryo
Friends forever
 
Brewox
Posts: 24
Joined: Sat Nov 22, 2008 8:44 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 4:13 pm

Mark,

Another great TR, sounds like you had a great BA crew, Champagne always helps when there is a delay!

Look forward to the next instalment.

Andrew
 
a1ring23
Posts: 170
Joined: Tue Jun 23, 2009 12:25 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 4:46 pm

Hi Mark, good to see you writing again!

BA Club looks good, though it'd be weird for me getting used to the reverse config.

Quoting BA319-131 (Thread starter):
Seat controls in the dark cabin, I really like this picture.

Reminds me of a maths equation  Smile

Quoting BA319-131 (Thread starter):
Finally got it posted, taken a while, not helped either by A.NET problems with posting pictures, what a nightmare!

Been having some issues myself as well, but it's good that the kinks have been ironed out now.

Nice pics. Food looks very good!

Regards,
Pete
Where's the accelerometer on this thing?
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 5:03 pm



Quoting Shamrock104 (Reply 5):
Nice report. Shame about the delay, but at least you were able to make use of the Galleries lounge - always a good place to spend a few hours!

- Glad you enjoyed & yes, the Galleries are a great place to waste time  Smile

Quoting Akhmad (Reply 6):
I have been waiting for this TR! Truly awesome trip report despite the delay in LHR.

- Thanks Suryo  Smile

Quoting Akhmad (Reply 6):
Quoting BA319-131 (Thread starter):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

I can barely comprehend either. Though I do not mind remote gate, as I then will be able to take pics of the tarmac.

- I'm quite happy with remote stands too, quite happy for a drive around the airport but the wife is not too keen  Sad

Quoting Akhmad (Reply 6):
Quoting BA319-131 (Thread starter):
Nobody on the bus was griping about the delay, perhaps because of the way it had been handled so far?

I think it is about successfully setting uncertainty-managing service standards. Keeping passengers informed about the status of the delay on a specific schedule. I have just finished reading a book about it and this experience was coincidentally mentioned as an example.

- I think you are right & in this example BA did a great job of keeping us informed, so long as you are kept in the loop you tend to be ok with delays etc.

Quoting Akhmad (Reply 6):
Quoting BA319-131 (Thread starter):
The 3 agents serving US nations were by now all finished, they all sat and did nothing or chatting with one another, they certainly did not appear interested in looking for a way to help out the aliens.

Bad impression. I am wondering if this is airport related as JFK agents for example are more caring.

- Our agent was quite a nice lady, I guess they just sat around as they could not help, though I do think more communication would have been better.

Quoting Akhmad (Reply 6):
I hope you both have a good time in LAS.

- Sure did thanks, Vegas is always fun  Smile

Quoting Brewox (Reply 7):
Another great TR, sounds like you had a great BA crew, Champagne always helps when there is a delay!

- Thanks Andrew, crew were indeed great as were the numerous glasses of champers  Smile

Quoting A1ring23 (Reply 8):
Hi Mark, good to see you writing again!

- Thanks Pete

Quoting A1ring23 (Reply 8):
BA Club looks good, though it'd be weird for me getting used to the reverse config.

- Give it a try one day, I prefer it for some reason.

Quoting A1ring23 (Reply 8):
Quoting BA319-131 (Thread starter):
Seat controls in the dark cabin, I really like this picture.

Reminds me of a maths equation

- Good point!

Quoting A1ring23 (Reply 8):
Been having some issues myself as well, but it's good that the kinks have been ironed out now

- Not sure they have yet, had to upload all the pictures again and re-link them, took a while!

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
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rogerbcn
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RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 5:06 pm

Hola Mark!

Always a pleasure to read your TRs. This one especially has lots of odds, which seem were handled quite efficiently.

I like what you say about BA and the way they informed you, that is nice, keep the passenger informed and I am sure everybody can understand that these things could happen from time to time. I wish BA's cousin, soon to be sisters, in Southern Europe, IB, learnt about that feature.

Sometimes airlines surprise you as so did US with your rebooking without fees. It happened to me a similar thing the other day as one of my summer legs was rescheduled making for a long stopover in GVA. I went to the LX counter and asked about it and they immediately offered to rebook me into a flight through ZRH, all free of charges of course. It is nice to see that some employees still take pride in their job and understand that having a satisfied customer is much more important than having some more €€€ in their pockets.

Salut!

Roger
"At reise er at leve" H.C. Andersen (Travelling is Living)
 
FLIEGER67
Posts: 5195
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RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 5:35 pm

Hey, Mark,

thanks god you cleared that picture issues.
Such a story without pics, a real shame.

Superb quality, as usual, nothing else expected.
Such a good point in going not that angry with all that delays and rebookings.

LAS is also a possible target for me and Jan in late October.
We will see.

Best wishes, also to Mrs.BA,
Markus (FLIEGER67)
Tripreporter.net
 
egyptair269
Posts: 114
Joined: Wed Mar 21, 2007 10:41 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 5:41 pm

Excellent TR! I really enjoyed reading it  Smile

BA offers a very nice premium service (sorry to hear about your delay though), US doesn't look too bad, but I can't beleive there are still airlines (other than low cost ones) that still charge pax for thier food. Very cheap if you ask me. Vegas is magical, hope you have/had a great time! Very funny to see gambling machines in the airport!! I don't think theres any other airport that has that hehe

Cheers
Egyptair269
 
CityofAthens
Posts: 93
Joined: Sun Jun 08, 2008 3:27 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 6:25 pm

Thanks for the report, I must agree that keeping pax informed in any delay situation is a big +.
Long delay, but seemed that you felt it was handled well. I love the Mid-West, I must say. Come to Marlboro Country, as they used to say in those ads. Big grin

Thanks for the photos of the old BA colours, they represent a time when BA really was a decent airline in all cabins - menus, hot towels and newspapers in Economy too .... so different from today ... oh well, sorry getting emotional again.

Hope you enjoyed Vegas! I was in two minds about the place but decided to take it for what it is, and enjoyed it!
 
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DesertFlyer
Posts: 357
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RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 7:00 pm

I really enjoyed reading your TR. I live very close to the hotel you stayed at in PHX and quite enjoy seeing BA's flight land out my windows. It's interesting to hear that the flight is full in July since it's not a great time to visit PHX... too hot.

I think flying US out of PHX is not bad at all, I fly them quite often and never have truely bad experiences. I'm glad I'm not alone.

Quoting Egyptair269 (Reply 12):
I can't beleive there are still airlines (other than low cost ones) that still charge pax for thier food.

Well that is the standard for practically all airlines in the USA.
 
Contact Air
Posts: 1143
Joined: Sat Apr 14, 2001 4:13 am

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 7:06 pm

Hi Mark,

Very nice to read a trip report from you once again. As usual very detailed and with great pictures.

Quoting BA319-131 (Thread starter):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

A bit strange indeed. The jet-bridges of T5A seem to be used for domestic and European flights only while the long-haul traffic with the B747 / B777 uses either T5B (which is sometimes completely full) or the outside positions on the apron. I guess the situation for long-haul traffic will change as soon as T5C will be operational.

Quoting BA319-131 (Thread starter):
The Captain and CSD both made announcements about the problem, both sounded very apologetic about the problem and expressed their hope that a replacement aircraft could be sourced quickly so they would be able to travel with us. I thought these were nice touches by the crew.

Very nice. It shows a positive attitude towards work and towards the passengers.

Quoting BA319-131 (Thread starter):
Nobody on the bus was griping about the delay, perhaps because of the way it had been handled so far?

As already mentioned by Suryo, I think so, too. If people understand what is going on and why it happens they will usually be much calmer.

Quoting BA319-131 (Thread starter):
I had fully expected to pay a re-booking fee, especially as it was not US Airways fault we had missed the flight, but no, she did it FOC, way to go US!

Very good service indeed.

Regards
Christoph
 
staralliance38
Posts: 1112
Joined: Sun Jan 06, 2008 11:09 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 8:16 pm

Great TR Mark!

I'm glad you enjoyed US and BA looks great as well! When I flew PHX-ONT, the security line was long too, but our was not moving. Sad to say I almost ran over an old lady's foot  Sad.

Thanks for sharing!
Roar, lion, roar
 
elevate
Posts: 121
Joined: Tue Jan 20, 2009 1:52 pm

RE: Viva Las Vegas With BA & US

Sun Jul 26, 2009 8:36 pm

Hi Mark,

Yet another fantastic report - You could write the book on trip reports!

I'm not going to quote, quote after quote as my battery is about to die, but...

Quoting BA319-131 (Thread starter):
DXB but we opted for Las Vegas, Mrs BA319131 has not been before, the weather would be good in July

I'm glad you decided to avoid Dubai. It's way too hot during the summer and does itself no justice (all though SkiDubai could keep you occupied for a while!)

Quoting BA319-131 (Thread starter):
Nobody on the bus was griping about the delay, perhaps because of the way it had been handled so far?

If it is, well done BA! Nice to see there's still some customer service in the air!

I'm looking forward to part 2...

O one last thing,

Quoting BA319-131 (Thread starter):
somebody has been using my images from my EK A380 TR without my approval.

****


Sam
 
rjpieces
Posts: 6849
Joined: Mon Nov 24, 2003 8:58 am

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 12:27 pm

Great trip report! I enjoyed all of the pictures.

Did you have a good trip in Las Vegas? Was that the Bellagio you stayed at--how did you like it?
"Millions long for immortality who do not know what to do with themselves on a rainy Sunday afternoon"
 
DL752
Posts: 74
Joined: Fri Jul 11, 2008 1:30 am

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 3:34 pm

Your trip reports are always spectacular.
You both seem like experienced travelers by having to book a hotel in PHX and another flight to LAS because of your missed connection without any fuss. I think that's neat!
I hope both of you have a fantastic time in Las Vegas.
Oh and the dog is absolutely adorable!
DL752 Big grin
 
ronerone
Posts: 1463
Joined: Wed Aug 18, 2004 4:56 pm

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 3:48 pm

Hey Mark!

Glad to see this report! ... Well done as always mate!

Quoting BA319-131 (Thread starter):
as was DXB

Hopefully next time yeah?

But DXB .. or the Gulf rather, is not recommended during summer. It's too hot!

Quoting BA319-131 (Thread starter):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

To be honest, i was so not impressed with T5 .. at all! .. The terminal did not look like it was built in the 20th century at all.

Arriving at T5, we docked at an aerobridge stand, yet we had to deplane from the rear door by steps. And it took 30 minutes till we were let out of the aircraft.

Add to this, a further 45 minute delay in recieving our luggage at the baggage claim, and there you have it, i miss my T3 connection! Although admittedly, it was rather a tight connection.

Quoting BA319-131 (Thread starter):
The area lacked any signage for First, Business etc so everybody was scrummed up together, really very poor, whilst being annoyed myself, I'd be really annoyed if I was a fully paid up First Class passenger, this is not what you expect.

When boarding was called for my BA flight to DXB, it was general boarding, and nothing according to rows. So considering it was a 747, it was total chaos.

BA ground staff however, are absolutely amazing!

Quoting BA319-131 (Thread starter):
The Captain and CSD both made announcements about the problem, both sounded very apologetic about the problem and expressed their hope that a replacement aircraft could be sourced quickly so they would be able to travel with us. I thought these were nice touches by the crew.

Typical BA! ... reliable, and professional!

Quoting BA319-131 (Thread starter):
Flight 289 finally re-appeared on the departure board, new departure time of 18:45.

I love late evening / night departures to the USA from that part of the world!

Quoting BA319-131 (Thread starter):
All other pictures belong to me and may not be used or reproduced without my prior approval - somebody has been using my images from my EK A380 TR without my approval.

Haha. I hear you mate! .. I need to add such a comment to my TRs as well!

Thanks for sharing! Looking forward to the return journey!

Greetings to Mrs. BA319-131!

Regards,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
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fxramper
Posts: 5837
Joined: Sun Dec 04, 2005 12:03 pm

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 6:31 pm

Great report, nice pics, hope more of your stay in Vegas soon. Bummer about the delay in London.

 bigthumbsup 
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 7:18 pm



Quoting Rogerbcn (Reply 10):
Hola Mark!

Always a pleasure to read your TRs

- Thanks Roger  Smile

Quoting Rogerbcn (Reply 10):
I like what you say about BA and the way they informed you, that is nice, keep the passenger informed and I am sure everybody can understand that these things could happen from time to time. I wish BA's cousin, soon to be sisters, in Southern Europe, IB, learnt about that feature.

- Hmm, I'd like to thinks so, but you know what that Spanish spirit is like!

Quoting Rogerbcn (Reply 10):
It is nice to see that some employees still take pride in their job and understand that having a satisfied customer is much more important than having some more €€€ in their pockets.

- Very true!

Quoting FLIEGER67 (Reply 11):
Hey, Mark,

thanks god you cleared that picture issues.
Such a story without pics, a real shame.

- Hi Markus, me too, what a nightmare & waste of time!

Quoting FLIEGER67 (Reply 11):
Superb quality, as usual, nothing else expected.

- Thanks, kind words sir  Smile

Quoting FLIEGER67 (Reply 11):
LAS is also a possible target for me and Jan in late October.
We will see.

- Will she travel that far?

Quoting FLIEGER67 (Reply 11):
Best wishes, also to Mrs.BA,

- Thanks, she passes her best wishes too.

Quoting Egyptair269 (Reply 12):
Excellent TR! I really enjoyed reading it

- Cool, thanks  Smile

Quoting CityofAthens (Reply 13):
I must agree that keeping pax informed in any delay situation is a big +.

- Very true, nothing like being kept in the loop.

Quoting CityofAthens (Reply 13):
I love the Mid-West, I must say

- Me too!

Quoting CityofAthens (Reply 13):
Thanks for the photos of the old BA colours, they represent a time when BA really was a decent airline in all cabins - menus, hot towels and newspapers in Economy too .... so different from today ... oh well, sorry getting emotional again.

- Ah, the good old days, at least you can't smoke on a plane now! - Some things have improved  Wink

Quoting DesertFlyer (Reply 14):
I really enjoyed reading your TR

- Thank you.

Quoting DesertFlyer (Reply 14):
It's interesting to hear that the flight is full in July since it's not a great time to visit PHX... too hot.

- The heat is great, especially when we get so much rain, it's a nice dry heat too, just love it!

Quoting DesertFlyer (Reply 14):
I think flying US out of PHX is not bad at all, I fly them quite often and never have truely bad experiences. I'm glad I'm not alone

- Yay, that makes 2 of us!

Quoting Contact Air (Reply 15):
Hi Mark,

Very nice to read a trip report from you once again. As usual very detailed and with great pictures

- Thanks for reading Christoph  Smile

Quoting StarAlliance38 (Reply 16):
Great TR Mark!



Quoting Elevate (Reply 17):
Hi Mark,

Yet another fantastic report - You could write the book on trip reports!

- Thanks Sam & you might be right, a book could be done!

Quoting RJpieces (Reply 18):
Great trip report! I enjoyed all of the pictures.

Did you have a good trip in Las Vegas? Was that the Bellagio you stayed at--how did you like it?

- Glad you enjoyed. Trip was excellent as was the hotel, just wish we had more time.

Quoting DL752 (Reply 19):
Your trip reports are always spectacular.

- Wow, thanks!

Quoting DL752 (Reply 19):
You both seem like experienced travelers by having to book a hotel in PHX and another flight to LAS because of your missed connection without any fuss. I think that's neat!

- Normally we don't have any issues so this was a bit of a curve ball but being regular travellers you just do what you think is best.

Quoting DL752 (Reply 19):
I hope both of you have a fantastic time in Las Vegas

- We did thanks  Smile

Quoting DL752 (Reply 19):
Oh and the dog is absolutely adorable!

- I know! - Thanks!

Quoting Ronerone (Reply 20):
Hey Mark!

Glad to see this report! ... Well done as always mate!

- Hey Bud, thanks  Smile

Quoting Ronerone (Reply 20):
Quoting BA319-131 (Thread starter):
as was DXB

Hopefully next time yeah?

- Would be nice, perhaps Feb?.............

Quoting Ronerone (Reply 20):
To be honest, i was so not impressed with T5 .. at all! .. The terminal did not look like it was built in the 20th century at all.

- Really? - I love T5, that said, it's the best thing we have in the UK and I'm used to it.

Quoting Ronerone (Reply 20):
When boarding was called for my BA flight to DXB, it was general boarding, and nothing according to rows. So considering it was a 747, it was total chaos.

- Not good, had the same problem before too, such a let down really.

Quoting Ronerone (Reply 20):
I love late evening / night departures to the USA from that part of the world!

- So do I - so long as the destination is your arrival airport!

Quoting Ronerone (Reply 20):
Haha. I hear you mate! .. I need to add such a comment to my TRs as well!

- Yes, how rude of them!

Quoting Ronerone (Reply 20):
Greetings to Mrs. BA319-131!

- Thanks, sends her best back too.

Quoting Fxramper (Reply 21):
Great report, nice pics, hope more of your stay in Vegas soon

- Thanks, return will follow.........

Kind RegardS to all

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
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rogerbcn
Posts: 1173
Joined: Fri Sep 15, 2006 10:45 pm

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 8:14 pm



Quoting BA319-131 (Reply 22):
Hmm, I'd like to thinks so, but you know what that Spanish spirit is like!

OLÉ!!!!  arrow  Big grin  Wink
"At reise er at leve" H.C. Andersen (Travelling is Living)
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 9:32 pm

Hi Mark,

Thanks for this great report, it kept me entertained during the last half an hour!

Quoting BA319-131 (Thread starter):
hese days we have Fred, our 7 month old basset hound.

What a nice looking dog! On the first view I thought that it is a Beagle, interesting to know that basset hounds look similar (I didn't know them before). I really like these kinds of dogs!

Quoting BA319-131 (Thread starter):
The bus pulled up by G-BNLL, this was our new bird to PHX:-

I've never boarded a 747 via stairs. It must be great to climb up that far to enter the mighty Jumbo on this way!

Patrick

PS. Another report that confirms that BA is a top carrier!
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
EC001
Posts: 88
Joined: Sat Jan 10, 2009 1:37 am

RE: Viva Las Vegas With BA & US

Mon Jul 27, 2009 11:29 pm

Hi there BA319-131 !

Another great TR from you… really enjoyed reading it  And again, fantastic photos!
BA seemed to have managed the contingency very well… not a big surprise to me..

The two last times I flew with them the aircraft had mechanical problems; On the last flight with them, I was leaving CDG for LHR (final destination JFK). The flight was already late due to the previous flight being late to leave the gate. Our A321 was starting to roll over the runway when it came to a sudden stop. We then made a right turn back to the taxiways. Immediately the captain informed us of what he thought was going wrong (two heat sensors in the left engine had failed) and we came back to the same gate. We finally stayed there for 1h30 before they realized that it was only a fault in the computer system (they booted the aircrafts computers which I had never seen before, it was funny to see the cabin lights flickering!). But the crew (both the captain and FA’s) made a terrific job to keep us up to date! It was fantastic. They were almost too apologetic!
I don’t know if AF would handle situations in the same way  Wink

Quote:
The area lacked any signage for First, Business etc so everybody was scrummed up together, really very poor, whilst being annoyed myself, I'd be really annoyed if I was a fully paid up First Class passenger, this is not what you expect.

I would’ve thought first class passengers were chauffeured to the plane? Isn’t that the case when you don’t get the skybridge? (I know, that situation scarcely happens with BA at LHR)

Quote:
We stood for a long time before an announcement was made there were computer problems, it basically said we would wait in line until the computers came back up.

Alas… we are now at the mercy of our own technology 
I fully understand your plea, I experienced the same situation at JFK… we waited 1h15 minutes before they had the computers working again (with no apologies… we were 2 full jumbo jets… I really had the image of us arriving at Ellis Island, as aliens…).

Thanks again,

Cheers,
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 7:53 am



Quoting Sabena332 (Reply 24):
Hi Mark,

Thanks for this great report, it kept me entertained during the last half an hour!

- Hi Eric, glad you enjoyed  Smile

Quoting Sabena332 (Reply 24):
What a nice looking dog!

- Thanks!  Smile

Quoting Sabena332 (Reply 24):
On the first view I thought that it is a Beagle, interesting to know that basset hounds look similar

- Yes, they are from the same family, hence the similarity.

Quoting Sabena332 (Reply 24):
I've never boarded a 747 via stairs. It must be great to climb up that far to enter the mighty Jumbo on this way!

- It would be if the stirs were open, the cover really hides the feel of height  Sad

Quoting EC001 (Reply 25):
Another great TR from you… really enjoyed reading it  And again, fantastic photos!

- Thanks, thanks & thanks.

Quoting EC001 (Reply 25):
BA seemed to have managed the contingency very well… not a big surprise to me..

- It was for me to be honest, not sure why.

Quoting EC001 (Reply 25):
I would’ve thought first class passengers were chauffeured to the plane? Isn’t that the case when you don’t get the skybridge?

- Not that I am aware.

Quoting EC001 (Reply 25):
Alas… we are now at the mercy of our own technology 
I fully understand your plea, I experienced the same situation at JFK… we waited 1h15 minutes before they had the computers working again (with no apologies… we were 2 full jumbo jets… I really had the image of us arriving at Ellis Island, as aliens…).

- You are right, technology can in fact hold us back now!

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
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NZ107
Posts: 4946
Joined: Sun Jul 10, 2005 6:51 pm

RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 9:57 am

Hi Mark,

Another great TR!

Quoting BA319-131 (Thread starter):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?

The gate area was a complete shambles, people all over, no orderly queues and an apparent lack of busses.

Sounds like one of the only poor parts of the flight! (Other being the immigration at the other end!) But it's horrible making everyone crowd in - you'd expect them to create a special bus for the premium passengers to be able to embark via a different door. It'd make logical sense to use separate buses too! Sure looks like a steep climb to the top of the stairs too!

Using the stairs 3 times in a matter of hours must be a whole lot more bothersome than using an airbridge! One experience I hope I'll be able to get someday while 744s are still around!

Quoting BA319-131 (Thread starter):
the champagne was still chilling!

A new bottle for a new plane  Wink

Food looks fantastic and so too does the service. Thanks for the pics too!

Regards,
Nicholas
It's all about the destination AND the journey.
 
ba319-131
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RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 4:18 pm



Quoting NZ107 (Reply 27):
Hi Mark,

Another great TR!

- Hi Nicholas, glad you enjoyed, thanks for reading  Smile

Quoting NZ107 (Reply 27):
Using the stairs 3 times in a matter of hours must be a whole lot more bothersome than using an airbridge!

- Good excercise I say!

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Comeflywithme
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RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 6:30 pm

Really enjoyed this report Mark and always nice to see the other half smiling.........you're obviously doing something right by flying in CW.  Big grin

Shame about the delay but glad to hear everyone was in good spirits.
 
ba319-131
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RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 8:03 pm



Quoting Comeflywithme (Reply 29):
Really enjoyed this report Mark and always nice to see the other half smiling.........you're obviously doing something right by flying in CW.

- Thanks  Smile Yes, CW is the minimum standard these days  Smile

Quoting Comeflywithme (Reply 29):
Shame about the delay but glad to hear everyone was in good spirits.

- Yes, good the whole thing was handled well, really helps in situations like this.

Trust all is good with life.

Best Wishes

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
lhr380
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RE: Viva Las Vegas With BA & US

Tue Jul 28, 2009 8:37 pm

Mark,

Amazing TR, thanks so much for posting.

Really glad BA staff handled the situation with the duff engine well. Have heard some horror storys.

Regarding the coaching, It makes no sense to us staff either why they will off pier a full 747 but pier a 320/321, oh well.

Again thanks for the report.

Dan
(The views on this site are my own and no one elses)
 
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airbuseric
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RE: Viva Las Vegas With BA & US

Wed Jul 29, 2009 8:04 am

Hi Mark,
good to see you solved the issue posting images in the report. Now it was my turn to read it all. It's a long story, but a good one. Pictures tell everything! I like the way BA treated you during the delay. Very professional I think.
Strange that they let you boarding by bus. I've experienced this once at LHR as well, boarding the VS A346 to NRT. It was a nightmare with those buses.
Good one from US also to rebook without added fees. Maybe she just forgot, or did you have a flexible ticket?

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
ba319-131
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RE: Viva Las Vegas With BA & US

Fri Jul 31, 2009 6:17 pm



Quoting LHR380 (Reply 31):
Amazing TR, thanks so much for posting

- Thanks for reading Dan  Smile

Quoting LHR380 (Reply 31):
Really glad BA staff handled the situation with the duff engine well. Have heard some horror storys

- Me too!

Quoting LHR380 (Reply 31):
Regarding the coaching, It makes no sense to us staff either why they will off pier a full 747 but pier a 320/321, oh well

- At least you guy's don't see the sense either  Smile

Quoting Airbuseric (Reply 32):
It's a long story, but a good one

- Sorry Eric, thanks for sticking with it though  Smile

Quoting Airbuseric (Reply 32):
Pictures tell everything!

- Very true, or hopefully so!

Quoting Airbuseric (Reply 32):
like the way BA treated you during the delay. Very professional I think.

- Me too, had other shorter delays in the past with no information at all.

Quoting Airbuseric (Reply 32):
Good one from US also to rebook without added fees. Maybe she just forgot, or did you have a flexible ticket?

- Ticket was just a standard ticket off of the US Airways website,nothing special, she either forgot or given the time of day and realising how delayed we were decided to be nice? - Who knows?

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Hywel
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RE: Viva Las Vegas With BA & US

Sat Aug 01, 2009 11:07 am



Quoting BA319-131 (Reply 1):
This was a full flight today, not sure why they decided it was better to bus a full 747 rather than an A319 flight on a domestic service?



Quoting LHR380 (Reply 31):
Regarding the coaching, It makes no sense to us staff either why they will off pier a full 747 but pier a 320/321, oh well.

Excellent report as always, and good to see that US re-accommodated you at no charge!

I personally think (but may be wrong) that they use the gates for short-haul flights as the timetables don't allow for as much flexibility, and in order to retain their punctuality record they need to get all the short-haul flights away as soon as possible.

In other words, a 30 minute delay on a 1 hour flight to Paris would be more of a problem than a 30 minute delay on an 11 hour flight to Los Angeles.
 
chepos
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RE: Viva Las Vegas With BA & US

Sat Aug 01, 2009 11:44 am

Thank you for the trip report, I hope you enjoyed your short stay in the Velley of the Sun.
T4 at PHX is not bad, the check in lobby kind of needs a makeover but the second floor (shops) is nice and spacious. I flew on BA outbound from PHX to LHR back in Feb of 09, on a Friday evening the flight had over 100 seats open, nice to see it going out full (it is the summer, most flights crossing the pond usually go out prety full). I am glad you enjoyed your US experience, we are always getting a bad rep around here-nice to see a positive trip report.
On a final note, you are very brave to head out to LAS in the summer- it is hot and toasty.
Hope you enjoyed your visit to the west.

Regards,

Chepos
Fly the Flag!!!!
 
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OA260
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RE: Viva Las Vegas With BA & US

Sat Aug 01, 2009 12:21 pm

Hi Mark ,
Great report. I only noticed it now. Dont know how I missed it. Nice to get on two Reg's at LHR though in one day  Big grin

Quoting BA319-131 (Thread starter):
Fred relaxing before his pick-up

Arr sweet.

Quoting BA319-131 (Thread starter):
Somebody looks happy to be going away.......

Probably used to dropping you off and being left behind lol...

Quoting BA319-131 (Thread starter):
The 3 agents serving US nations were by now all finished, they all sat and did nothing or chatting with one another, they certainly did not appear interested in looking for a way to help out the aliens.

Welcome to the USA. The use of the word Alien speaks for itself. Maybe they should change it to ''guests'' lol...

Quoting BA319-131 (Thread starter):
somebody has been using my images from my EK A380 TR without my approval.

Oh not good. They should at least ask. TBH It has happened to me with my TK F class trip report but Im not going to let it bug me, I will take it as a compliment lol.. I know what you mean though. Your EK A380 pics were 10/10.

Thanks for the report and look forward to the next one .

Philip
 
industrybuff
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RE: Viva Las Vegas With BA & US

Sat Aug 01, 2009 1:23 pm

Great trip report BA319-131

I notice you sat upstairs on the B744 ini 62A ?

Is the best seat in the house ? What about the pick of the seats lower deck ?
I just booked BA for LHR TO JFK and im keen for the best seat in the house

Cheers
Industrybuff
 
ba319-131
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RE: Viva Las Vegas With BA & US

Sat Aug 01, 2009 4:49 pm



Quoting Hywel (Reply 34):
Excellent report as always, and good to see that US re-accommodated you at no charge!

- Thanks  Smile & yes, US were brilliant for this, I'm sure it would have been a good few hunderd bucks!

Quoting Hywel (Reply 34):
I personally think (but may be wrong) that they use the gates for short-haul flights as the timetables don't allow for as much flexibility, and in order to retain their punctuality record they need to get all the short-haul flights away as soon as possible.

In other words, a 30 minute delay on a 1 hour flight to Paris would be more of a problem than a 30 minute delay on an 11 hour flight to Los Angeles.

- You might have a point, hopefully the situation will improve when T5C opens, however even then there still won't be enough gates at peak times.

Quoting Chepos (Reply 35):
I am glad you enjoyed your US experience, we are always getting a bad rep around here-nice to see a positive trip report.

- Hi Chepos, US are fine, had quite a few flights with them over the years, never a bad one.

Quoting Chepos (Reply 35):
On a final note, you are very brave to head out to LAS in the summer- it is hot and toasty.

- Yes, lovely weather, wish I was still there!

Quoting OA260 (Reply 36):
Great report. I only noticed it now. Dont know how I missed it

- Thanks Philip, too may good TR's to read, thats why!

Quoting OA260 (Reply 36):
Nice to get on two Reg's at LHR though in one day

- Ha, yes, first time for me  Smile

Quoting OA260 (Reply 36):
Quoting BA319-131 (Thread starter):
Somebody looks happy to be going away.......

Probably used to dropping you off and being left behind lol...

- You have a very valid point there!

Quoting OA260 (Reply 36):
Welcome to the USA. The use of the word Alien speaks for itself. Maybe they should change it to ''guests'' lol...

- You might be on to something, the use of Guest would be far more accomodating, any takers?

Quoting Industrybuff (Reply 37):
Great trip report BA319-131

- Thanks, glad you enjoyed.

Quoting Industrybuff (Reply 37):
I notice you sat upstairs on the B744 ini 62A ?

Is the best seat in the house ? What about the pick of the seats lower deck ?
I just booked BA for LHR TO JFK and im keen for the best seat in the house

- 62A is my prefered seat along with 62K, they have the uper deck emergency exit in front of them so have more space in front of them.

Regardless, the upper deck is the palce to be, only 20 seats in the cabin, much better than being downstairs, much quieter.

Depending upon crew, upper deck usually gets the meal choices first, at least in my experience.

Best lower deck seat? - if on a 70J config perhaps 14K, if on a 50J config, find a window in the middle of the cabin to be half way between the toilets at the front and economy behind, my thoughts anyway - let us know how the flight was.

Regards

Mark

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Globetraveller
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RE: Viva Las Vegas With BA & US

Sun Aug 02, 2009 2:17 am

Hi there Mark!

I almost missed this excellent trip report for some reason! Thank god I caught it tonight! A very interesting read as well as some great pictures.

I think BA handled the situation well at LHR after things went wrong. However, the small gate and the buses initially an inexcusable. Why would passengers paying for First Class fly with BA if this is what they have to go through half the time?

I was also impressed by US Airways - really nice of them not to charge you a re-booking fee. Good to know there is still some generosity left in the US airline industry.

Thank for putting this wonderful trip report together!

Globetraveller
 
ba319-131
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RE: Viva Las Vegas With BA & US

Sun Aug 02, 2009 7:00 am



Quoting Globetraveller (Reply 39):
Hi there Mark!

I almost missed this excellent trip report for some reason! Thank god I caught it tonight! A very interesting read as well as some great pictures.

- Hi GT, thanks for reading  Smile

Quoting Globetraveller (Reply 39):
I think BA handled the situation well at LHR after things went wrong. However, the small gate and the buses initially an inexcusable. Why would passengers paying for First Class fly with BA if this is what they have to go through half the time?

- You are right, this poor experience for F & J is not one to impress, imagine if this was you first F flight with BA?

Quoting Globetraveller (Reply 39):
Good to know there is still some generosity left in the US airline industry.

- I know, it's pretty poor stuff so this was a welcome change and totally unexpected.

Best Wishes

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
IH8BY
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RE: Viva Las Vegas With BA & US

Sun Aug 02, 2009 7:15 pm

Really nice comprehensive trip report - covers pretty much everything you'd want to know about the flight - oh, and with great pictures too!

It looks like, at least from a customer service perspective, the technical fault was handled very well; of course, I'd rather be made to wait at LHR than be eventually more seriously affected by such an issue!

Quoting BA319-131 (Reply 22):
- Really? - I love T5, that said, it's the best thing we have in the UK and I'm used to it.

The few times I've experienced T5 I've found it a very pleasant place to fly from, fly into, or wait for/drop off people, and have found the BA staff in general very helpful and friendly. In fact, I was around T5 on the same day you flew out - alas, not flying!

Quoting OA260 (Reply 36):
The use of the word Alien speaks for itself. Maybe they should change it to ''guests'' lol...

Yes, I found that a little intimidating reading about US immigration shortly before I went there for the first (and thus far only) time.
Have you ever felt like you could float into the sky / like the laws of physics simply don't apply?
 
Sketty222
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RE: Viva Las Vegas With BA & US

Mon Aug 03, 2009 10:20 pm

Great report and some great pics. I love all pics from the upper deck, especially the ones looking back towards the wing and engines.

Sorry to hear about your delay but pleased it was handled well by the crew and at least you had the lounge to back to instead of having to do more shopping in Terminal 5 retail  Smile

And that game that your playing on your iPhone on the US Airways flight is fantastic, especially since they introduced the new airstrips hehe
There's flying and then there's flying
 
dantegb
Posts: 36
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RE: Viva Las Vegas With BA & US

Tue Aug 04, 2009 1:36 am

Great TR,
I absolutely love Vegas McCarran airport, i think it so much fun to go through security because they use the machine that shoots air in puffs at you to detect gun powder. I noticed that you play the flight control game on your Iphone, i think this game is so much fun. Have fun in Vegas!!

D,
D.
 
ba319-131
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RE: Viva Las Vegas With BA & US

Tue Aug 04, 2009 5:16 am



Quoting IH8BY (Reply 41):
Really nice comprehensive trip report - covers pretty much everything you'd want to know about the flight - oh, and with great pictures too!

- Thanks, glad you enjoyed.

Quoting Sketty222 (Reply 42):
Great report and some great pics. I love all pics from the upper deck, especially the ones looking back towards the wing and engines.

- Thanks - I love those views too, shame of the reflection from the angled windows.

Quoting Sketty222 (Reply 42):
And that game that your playing on your iPhone on the US Airways flight is fantastic, especially since they introduced the new airstrips hehe

- Ha, really addictive that one!

Quoting Dantegb (Reply 43):
Great TR,

- Thanks for reading.

Quoting Dantegb (Reply 43):
they use the machine that shoots air in puffs at you to detect gun powder

- Not seen that one, I just had a normal detector.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
LASoctoberB6
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RE: Viva Las Vegas With BA & US

Tue Aug 04, 2009 9:54 pm

Come 25OCT 09, BA will have direct service to LAS!! Yay! lol That should hopefully entice my mother to take me to London SOON.  Smile

Quoting BA319-131 (Thread starter):
touchdown on 25R (I think) @ 10:12.

25L.  Smile

Very excitiing trip report! Makes me feel a little better about going home. I really enjoyed looking at the 737 take off from PHX photos. Those were very intriguing!
[NOT IN SERVICE] {WEStJet}
 
abrelosojos
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RE: Viva Las Vegas With BA & US

Wed Aug 05, 2009 5:23 am

Hola Mark,

Thanks for a great report. Interesting report on BA - seems like small things fell through the crack, but they managed to come up with a consistently decent service. Good handling of an irregular operation. I think it shows the true mantle of a world class airline. Though, I would be furious to be bussed around in a crowded bus as well as a F/J pax.

I will be working in London all of end August. Perhaps we can grab a drink? PM me.

Saludos,
Alex.
Live, and let live.
 
Flanders
Posts: 80
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RE: Viva Las Vegas With BA & US

Thu Aug 06, 2009 6:06 pm

Hi Mark,

Seems like you did it again! Impressing report with beautiful pics!

Greetings,

Flanders.
 
ba319-131
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RE: Viva Las Vegas With BA & US

Thu Aug 06, 2009 8:26 pm



Quoting Abrelosojos (Reply 46):
Hola Mark,

Thanks for a great report. Interesting report on BA - seems like small things fell through the crack, but they managed to come up with a consistently decent service.

- Hi Alex, was good to see BA manage an issue such as this, not had a problem with them such as this, so good to see well dealt with.

Quoting Abrelosojos (Reply 46):
Good handling of an irregular operation. I think it shows the true mantle of a world class airline

- Agreed!

Quoting Abrelosojos (Reply 46):
I would be furious to be bussed around in a crowded bus as well as a F/J pax.

- Yes, it was pretty poor, had I not redemed mileage I would have complained as it is not acceptable.

Quoting Flanders (Reply 47):
Hi Mark,

Seems like you did it again! Impressing report with beautiful pics!

- Thanks Flanders, glad you enjoyed.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333

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