AOMlover
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Posts: 1191
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Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sat Aug 15, 2009 9:35 pm

Hello everybody !

Here's a trip report about my flights from Nice to Uzbekistan and back. I purchased those tickets using my mother's Flying Blue miles, so I had no other choice but to take a Skyteam airline to Tashkent. I was looking forward to those flights, as I had never flown on Aeroflot previously. The 4 flights were supposed to be operated by Airbus A321s, but thanks to an unexpected equipment change, I've had the chance to fly on the 767 for the TAS-SVO leg.

Even though the USSR is long gone, Aeroflot still seems to have a weak image in the West (or at least in France). When I told my relatives and friends I would fly Aeroflot, most of them would look at me in disbelief. They still see this company as an unsafe, unreliable, inefficient airline flying old soviet jets throughout Siberia. The reality is much different, as Aeroflot's fleet is now comprised mainly of Airbus and Boeing planes. The TU154s and IL96 are on the way out.


Flight 1
27th June 2009
Route: Nice Côte d'Azur (NCE) - Moscow Sheremetyevo (SVO)
Flight number: SU274
Aircraft type: A321
Registration: VP-BRW
Scheduled departure time: 13:40
Scheduled arrival time: 19:35
Scheduled duration: 3:55

In Nice, Aeroflot operates out of T2 along with other Skyteam airlines. Even though the queue for check-in was not too long, the whole process was completely disorganized and I had to wait for 30mn before I could reach the counter. The 3 queues for economy were mixing up, and many passengers had excess luggage which contributed to the mess. Fortunately, the check-in agent was friendly and she gave me the exit row seat I had pre-booked on the internet through the Air France website.

The flight was almost full. As I stepped onto the A321, I immediately noticed that it was equipped with the new style Airbus interior. IMO it's a pleasing and fresh improvement.

Here are my comments about the flight, which departed 20mn late:

Seat: I was in heaven ! Thanks to the exit door, I had a lot of room for extending my legs (I'm 1.9m). The seat pitch was alright. The cabin was clean, and I like the blue color of the leather seat covers.

Crew: No smile to be seen on this flight. I didn't see a single friendly f/a. Most of them looked simply bored, as if they wanted to be anywhere else but on the plane. Friendliness of the cabin crew is the point I value most when flying, so it was a big disappointment.

Food: it was alright, we had the choice between chicken and fish. Anyway, I'm not very demanding when it comes to food, as long as it's edible. However, I must say that I've had a much better meal on a 2-hours flight with Turkish Airlines, compared to this 4-hours flight with Aeroflot.

IFE: Nothing other than the inflight mag. No drop-down monitor, no PTVs. Fortunately I had brought a few books. I can easily live without PTVs on a plane, especially on a medium-haul flight, but I love following the flight's progress on the airshow, therefore drop-down monitors would've been a nice feature. SU's inflight mag is only in Russian, even though it contains a few uninteresting pages in English.

After arrival at SVO, we deboarded through stairs and bus.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460288.jpg
Check-in area at NCE.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460291.jpg
My plane.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460297.jpg
Seat 20F

http://img.photobucket.com/albums/v115/Herissonlfth/P1460299.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1460302.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460303.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1460311.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460312.jpg
Amazing legroom, and no seat in front of me !

http://img.photobucket.com/albums/v115/Herissonlfth/P1460320.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460322.jpg
Drink service.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460324.jpg
Lunch: chicken.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460327.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460328.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460329.jpg
After arrival in SVO.


I had a bit less than 3 hours to kill in SVO. There's nothing much to do in Terminal 2, so I spent my time walking around and taking pictures. They're building a new international terminal in SVO. It's a much-needed improvement as the current building is very dated.





http://img.photobucket.com/albums/v115/Herissonlfth/P1460343.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460368.jpg
IL96 to New Dehli



http://img.photobucket.com/albums/v115/Herissonlfth/P1460378.jpg


Flight 2
27th June 2009
Route: Moscow Sheremetyevo (SVO) - Tashkent Yuzhny (TAS)
Flight number: SU163
Aircraft type: A321
Registration: VP-BUP
Scheduled departure time: 22:25
Scheduled arrival time: 3:25 +1
Scheduled duration: 4:00

The f/as were better on that flight, a bit friendlier and more welcoming. The load factor in Y was about 80%, but fortunately there was no one seating next to me. I had pre-booked seat 20A in order to have lots of legroom. I didn't take many pictures during that flight, as it was night time and I was exhausted.

Once again, we had one meal, no IFE, and this aircraft was equipped with the new style cabin.


Boarding


My ride to Tashkent

http://img.photobucket.com/albums/v115/Herissonlfth/P1460392.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1460393.jpg
The best legroom I could ever dream of.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460395.jpg
Drink service & refreshing towel.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460397.jpg
Meal service.

http://img.photobucket.com/albums/v115/Herissonlfth/P1460398.jpg
Arrival in Tashkent at a remote stand, 3:30 in the morning...

http://img.photobucket.com/albums/v115/Herissonlfth/P1460399.jpg
Uzbekistan !

If you wanna read about my domestic flights in Uzbekistan, check my TR here:
http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/152732/


After 17 amazing days in Uzbekistan, it was time to head back to France, my head full of tons of good memories.

My flight departed in the very, very early morning. I had to leave my guest house at 2am, I took a taxi with a nice guy from New Zealand who was on the same flight as me to Moscow.

Flight 3
14th July 2009
Route: Tashkent Yuzhny (TAS) - Moscow Sheremetyevo (SVO)
Flight number: SU164
Aircraft type: B767-300ER
Registration: VP-BAV
Scheduled departure time: 04:50
Scheduled arrival time: 08:15
Scheduled duration: 4:25

Check-in was slow but smooth. After passing through immigration and security, I went straight to the gate in order to take a small nap before boarding. Our aircraft was parked at a remote stand, and all I could see was an Aeroflot aircraft in the distance, without being able to tell which kind of aircraft it was because of the darkness outside. As I walked off the bus, I realized the aircraft standing on the apron was a B767 instead of the expected A321. What a nice surprise ! I was very excited to try out something different from the A321.

A friendly male F/A welcomed me at the rearmost door. This guy was by far the best SU f/a I've met, he seemed to genuinely enjoy his job. The flight was not full, I had a window seat and no one seating next to me. Legroom was OK. We departed 1 hour late, but no explanation was given for the delay. The meal was alright, it was exactly the same as on the inbound flight except this time I took the beef.

Even though the 767 is equipped with TVs, they were not turned on in Y class (well, technically they were turned on, but they were only displaying a blue screen). It's a pity, because the airshow was displayed on the mainscreen in J class. It doesn't take much effort to turn on the airshow in Y class, does it ? I was truly exhausted from my very short night, and I slept most of the time.

http://img.photobucket.com/albums/v115/Herissonlfth/P1530133.jpg
Check-in in Tashkent. The international terminal is much more modern than the domestic one.

One thing I've noticed with Aeroflot: they LOVE pre-recorded annoucements. They play them all the time: before take-off, before the meal is served, when we get into turbulences, when the duty-free shop is open, etc...it's the first time I hear so many pre-recorded announcements on a flight.

http://img.photobucket.com/albums/v115/Herissonlfth/P1530135.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530136.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530138.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1530142.jpg



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http://img.photobucket.com/albums/v115/Herissonlfth/P1530151.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1530155.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530156.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1530164.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530167.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530169.jpg
Drink service

http://img.photobucket.com/albums/v115/Herissonlfth/P1530170.jpg
Meal



http://img.photobucket.com/albums/v115/Herissonlfth/P1530176.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530177.jpg





http://img.photobucket.com/albums/v115/Herissonlfth/P1530181.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530186.jpg
My aircraft, VP-BAV.

Once again we parked at a remote stand and all the passengers were bussed to the terminal. Nothing much to do in SVO, but as we arrived late I didn't have to wait too long before boarding my next flight.


Flight 4
14th July 2009
Route: Moscow Sheremetyevo (SVO) - Nice Côte d'Azur (NCE)
Flight number: SU273
Aircraft type: A321
Registration: VP-BUM
Scheduled departure time: 10:25
Scheduled arrival time: 12:30
Scheduled duration: 4:05

For this flight, I was seated in row 13 ! F/as were OK with a few smiles, food was alright. Nothing special to report about that flight which was not much different from the previous ones.



http://img.photobucket.com/albums/v115/Herissonlfth/P1530194.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530195.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530197.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530203.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530204.jpg
Row 13 on Aeroflot !

http://img.photobucket.com/albums/v115/Herissonlfth/P1530207.jpg
New style interior.



http://img.photobucket.com/albums/v115/Herissonlfth/P1530211.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1530214.jpg



http://img.photobucket.com/albums/v115/Herissonlfth/P1530216.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530217.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530219.jpg

http://img.photobucket.com/albums/v115/Herissonlfth/P1530220.jpg
Guess who's in town...U2.


Conclusion:
I had a nice experience with Aeroflot. Seat comfort was good, cabins were clean, and the food OK. However, most of the f/as could have done more effort to be more welcoming. I don't expect f/as to act as my best friends, but it doesn't cost anything to smile or say hello. Drop-down TVs in the A321s would have been a nice addition as well. In the end, Aeroflot is definitely a world-class airline, even though IMO its level of service is still below other European airlines. But I'd definitely fly with Aeroflot again.

I hope you enjoyed this report ! Cheers...
 
MHTripple7
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sat Aug 15, 2009 11:38 pm

Thanks for this great TR! I know it's wrong, but I must admit that I have always had the attitude that SU was unsafe and I would never take a flight with them. This TR made me realize that they are just as modern and comfortable as other European carrier.

Quoting AOMlover (Thread starter):
One thing I've noticed with Aeroflot: they LOVE pre-recorded annoucements. They play them all the time: before take-off, before the meal is served, when we get into turbulences, when the duty-free shop is open, etc...it's the first time I hear so many pre-recorded announcements on a flight.

IIRC, SU cabin crew have been notorious for their poor English so perhaps recorded announcements solve this problem. I must say that I really enjoy recorded announcements.
 
EC001
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 1:09 am

Hi there AOM,

It was with utmost interest that I read your report with SU....after having read your excellent TR about your journey to Uzbekistan.

I really want to try SU (and visit Russia of course), having a spare miles from Flying blue jeunes;

for some reason, even though AEROFLOT now have international standards, i still see them as an "exotic" airline;

Cheers,

orian
 
TUNisia
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 4:11 am

Another EXCELLENT Trip Report! Thank you for taking the time to share them all with us and keep them coming!

“The World is a Book, and Those Who Do Not Travel Read Only A Page”  Wink


TUNisia
Someday the sun will shine down on me in some faraway place - Mahalia Jackson
 
The777Man
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 8:20 am

Very nice report again! Nice pictures especially the ones of the approach to NCE that I have done many times......although it's been a while.

I flew Aeroflot in 2001 on their 734 and 777 and I was not very impressed then except for the meal on the ARN-SVO portion that was amazing. Seems like you had a similiar experience; they get the job done but no smiles and F/As not being firendly.

Very surprising that SU don't have the drop down screens on the 321s and sad that the TV's weren't turned on in Y on TAS-SVO flight when the Airshow was on in J class......

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
seansasLCY
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 10:44 am



Quoting The777Man (Reply 4):
Very surprising that SU don't have the drop down screens on the 321s

I flew on the A321 about two years ago (LHR-SVO-LHR) and the plane had drop down screens which showed the airmap.
On the 763 which i flew SVO-PEK-SVO the plane had again drop down monitors which showed a film and a short show.

Overall I found Aeroflot very good. The only thing which puts me off flying with them is the terible SVO terminal. There is nothing to do there!

Great trip report.
 
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OA260
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 11:04 am

Great report. Nice interiors and food looks ok. I only did 4 SU flights but they were great flights and I would love to fly on them again, especially the IL96.

Thanks for the report.

OA260
 
ba319-131
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 16, 2009 7:30 pm

Nice report & pictures, thanks for sharing with us.

I don't know why, but I want to fly SU, just something about them, no smiling FA's expected though!

Quoting AOMlover (Thread starter):
No drop-down monitor, no PTVs

- Thought these were pretty much a given these days, especially as some of these birds have pretty long sectors.

Quoting AOMlover (Thread starter):
The meal was alright, it was exactly the same as on the inbound flight except this time I took the beef.

- Looks a pretty small portion.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
UN_B732
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Mon Aug 17, 2009 12:00 pm

The SU 321 had drop down screens? I wonder when they got rid of them. They didn't have them when I flew last year or this year.

A very nice trip report! I think SU is definitely improving.. I think once SVO-3 opens and they continue getting fresh, enthusiastic employees they will be world-class.

-A
What now?
 
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airbuseric
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Mon Aug 17, 2009 9:03 pm

Hi,

very nice report. Shame you get the A321 so often, but a B767 was a nice surprise. Altough, a Tu154 or something bigger Russian metal would've been even better  Wink Don't you think so?
I flew the new interior A321 with LH, and I liked it. Very nice cabin feeling...
I think the meals are ok for a 4 hour flight. So many airlines in Europe offer even less on these durations. Also your diet coke is a 33cl can isn't it? Where other airlines just give you a plastic cup...

I think SU are very well ok and above average with service. Despite the non-smiling crew  Smile

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
September11
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Tue Aug 18, 2009 4:18 pm

Amusing trip report. I think Aeroflot is a great airline.
Airliners.net of the Future
 
speedbirdegjj
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Tue Aug 18, 2009 6:29 pm

Nice Report!!

I flew DXB-SVO-LHR and thought the flights were superb, wouldn't hesistate to recommend SU. Only downside for me were the plain clothes security guys in SVO who followed me aund when using my Telescope to read off registrations on the far side of the field!

Ryan
 
AOMlover
Topic Author
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sun Aug 23, 2009 8:26 pm



Quoting EC001 (Reply 2):

I really want to try SU (and visit Russia of course), having a spare miles from Flying blue jeunes;

Go for it ! Furthermore, taxes with Aeroflot are incredibly cheap. Using my mother's miles, I had to pay 100€ of taxes only for the whole NCE-SVO-TAS-SVO-NCE trip. However, you have to call the Flying Blue hotline directly in order to book an award ticket with Aeroflot, because they are not available online.

Quoting The777Man (Reply 4):
Very nice report again! Nice pictures especially the ones of the approach to NCE that I have done many times......although it's been a while.

The approach to Nice is gorgeous, even though I had hoped for a "Saleya" approach which is much, much more impressive.

Quoting Airbuseric (Reply 9):
Altough, a Tu154 or something bigger Russian metal would've been even better Wink Don't you think so?

You're right, but fortunately I've had the chance to fly on some Russian metal in Uzbekistan.
 
PlaneHunter
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Thu Oct 01, 2009 6:37 pm

Hi AOMlover,

another great report with many details. Again I cannot believe that you haven't got more replies.

Quoting AOMlover (Thread starter):
Crew: No smile to be seen on this flight. I didn't see a single friendly f/a. Most of them looked simply bored, as if they wanted to be anywhere else but on the plane. Friendliness of the cabin crew is the point I value most when flying, so it was a big disappointment.

I haven't flown SU yet, but that's what I have heard many times.

Quoting AOMlover (Thread starter):
However, I must say that I've had a much better meal on a 2-hours flight with Turkish Airlines, compared to this 4-hours flight with Aeroflot.

But TK's catering is really outstanding, isn't it?

Quoting AOMlover (Thread starter):
IFE: Nothing other than the inflight mag. No drop-down monitor, no PTVs.

Quite a disappointment considering that these planes are used on numerous long sectors.

Quoting AOMlover (Thread starter):
As I walked off the bus, I realized the aircraft standing on the apron was a B767 instead of the expected A321. What a nice surprise ! I was very excited to try out something different from the A321.

Now that's what I call a nice surprise.

Quoting AOMlover (Thread starter):
It's a pity, because the airshow was displayed on the mainscreen in J class. It doesn't take much effort to turn on the airshow in Y class, does it ?

Who knows...

Quoting AOMlover (Thread starter):
In the end, Aeroflot is definitely a world-class airline

Really??? I cannot agree.



PH
Nothing's worse than flying the same reg twice!
 
HowSwedeitis
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sat Oct 03, 2009 8:44 am

GREAT trip report. Thank you for sharing!

Quoting AOMlover (Thread starter):
No smile to be seen on this flight.

It's funny you mention that. Aeroflot once had an ad campaign that read, "We Don't Smile, Because Were Serious About Making you Happy!" (No, I am not making that up!) LOL

-HSII
Heja Sverige!!
 
taichen
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Sat Oct 03, 2009 2:01 pm

Well, it may be because I am an airline enthusiast, but for me SU has lost most of ist "charm". Now it just seems another plain carrier like many others. From this report, it seems "just OK"to me, nothing too bad, but not really great, either. On the other hand, I understand that Russia deserved a flag carrier run by international standards. It is only I wish I could have sampled the old SU style at least once. Some of my relatives did, but they are the least concerned about airlines and airplanes ... :/
 
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AirPacific747
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Tue Feb 21, 2012 10:15 pm

Great trip report! I searched a.net's trip report section for flights to Tashkent as I was there just a few days ago. Unfortunately only in the vicinity of the airport. Looks like they have many beautiful buildings. I wouldn't trust Uzbekistan Airways though.. looks like an unsafe airline.. maybe also because of that commercial. lol.
 
nethkt
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RE: Aeroflot Nice-Moscow-Tashkent, A321 + B767

Fri Feb 24, 2012 9:48 am

Just found this one too.
Love the food they provide on board. Seem generous! Unlike many other European carriers.

I'd like to try Aeroflot from Phuket during their seasonal winter schedule.
A330-300 to SVO then to somewhere like Paris and stop over in Moscow on the way back.
I hope they provide some cheap fares out of Phuket.

Thank you for a nice report on SU!!
Let's just blame it on yields.

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