N178UA
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The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 3:03 am




The Story

On Thursday, 23 July 2009, the President of the Republic of Indonesia Susilo Bambang Yudhoyono officially opened the new "Garuda Indonesia Management Building" located in an area known as the "Garuda Indonesia City Center", at the Soekarno-Hatta Airport, Jakarta

The occasion was also marked by the official launching of the new Garuda Indonesia "Corporate Identity Brand Refresh" and two brand new aircraft, the Airbus A330-200 and Boeing B-737-800NG (Next Generation) fitted up with sophisticated audio & video entertainment system, and sporting a modernized interior and exterior that reflect the "corporate identity brand refresh" image.


The new concept in service includes brand new aircraft equipped with modernized interior and exterior, state-of-the-art entertainment and the uniquely "Garuda Indonesia Experience (Indonesian Hospitality)"

Co-incide the launch of new Corporate image and new service concept, the "Garuda Indonesia Experience", Garuda also launched a 3 times weekly Jakarta to Sydney direct nonstop service by their brand new A330-200 aircraft on 1 August.

I was fortunate to be able to travel on this brand new aircraft and service, as a guest of Garuda Indonesia. Please click on the below image to access the trip report.








click here for the Garuda Indonesia theme song "My Pride"


Any constructive feedback is welcome

Sam Chui
For more of myself and my flight reviews visit http://www.SamChui.com
 
MHTripple7
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 3:34 am

Awesome report, Sam! It's hard to believe after reading this TR that GA was recently banned from operating in the EU. Their cabins look great and it just looks like a great experience. Their cabins look a lot like Hainan's though. Thanks for sharing!
 
airpearl
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 3:52 am

Hi Sam, congratulations for this new GA A332 report. The photos are fantastic, as always with you of course. Really happy to see Garuda making a comeback too. The J class seats are similar to those on SA and the older ones on 9W: did you find them a tad firm as seats?

Thanks again for the report.

Regards, airpearl
 
N178UA
Topic Author
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 4:03 am



Quoting MHTripple7 (Reply 1):
Their cabins look a lot like Hainan's though. Thanks for sharing!

Hi MhTripple7, indeed I believe Hainan A330-200 also have the same seat configuration C36Y186

Quoting Airpearl (Reply 2):
The J class seats are similar to those on SA and the older ones on 9W: did you find them a tad firm as seats?

Hi Airpearl, yes they are a tad firm but I am sure it will be more comfortable in due course.  Smile
For more of myself and my flight reviews visit http://www.SamChui.com
 
DL752
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 4:38 am

Garuda Indonesia looks amazing!
Excellent choices for their new product.
Great trip report. I really enjoyed it.
DL752  airplane 
 
afterburner
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 6:08 am



Quoting MHTripple7 (Reply 1):
Their cabins look a lot like Hainan's though.

The plane was indeed one of two or three that supposed to be delivered to Hainan but the airline canceled the order. Garuda just changed the seat covers and modify the IFE a little bit. Did you notice that the IFE's menu is English, French, and Chinese but not Bahasa Indonesia?  Smile
 
The777Man
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 7:32 am

Hi Sam!

Excellent report with fantastic photos!

Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
akhmad
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 8:06 am

Hi Sam,

Great trip report with beautiful photos! Thank you for sharing it with us.

Cheers,
Suryo
Friends forever
 
ba319-131
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 8:55 am

Hi Sam,

Good read, great pictures as usual.

Good to see GA revise the image & improve the product, long overdue!

That maintenance visit looked excellent, wish I'd been there!

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
bps3458
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 10:57 am

Hi Sam,

thanks for sharing your trip experience. Looks like GA is heading in to the right direction. Would seriously consider flying them for next trip to Europe once they resume their flights to FRA. Weren't they recently removed from the EU ban list ?

Cheers from Brisbane,

Peter
 
afterburner
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 12:57 pm

Yes, the EU has just lifted the ban for four Indonesian airlines including Garuda. The first European destination for GA after the ban will almost certainly be AMS.
 
reifel
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 6:00 pm

Great Report. I like their new livery and I appreciate that they kept the logo. Of course everyones opinion may be different, but I think that they were able to introduce a modern scheme with keeping elements that Garuda is recognized for (the bird logo).

I just read an article in a tourism industry magazine where they're mentioning huge expension plans, especially back to Europe, first AMS and then other cities followed (FRA as well). Hope this will work out fine.
 
PlaneHunter
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 6:09 pm

Great report with excellent pictures!

GA's new J Class product looks very competitive. The Y Class seats and PTVs are the same which HU has installed on the A332. However, I don't like the brown seat color on GA.


PH
Nothing's worse than flying the same reg twice!
 
EddieDude
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RE: The New Garuda Indonesia Experience A330-200

Sun Aug 23, 2009 7:01 pm

Thanks a lot for taking the time to write and upload your report Sam. I thought it was excellent!  Smile

Very little is known of GA in this part of the world, so for me this was a more interesting report. I surely hope GA can thrive. Indonesia's economy is, I understand, doing quite well, so that should be able to fuel GA's expansion. Anybody knows if it is true that there are ongoing discussions between SkyTeam and GA in connection with an application for membership?
Next flights: MEX-LAX AM 738, LAX-PVG DL 77L, SHA-PEK CA 789, PEK-PVG CA A332, PVG-ORD MU 77W, ORD-MEX AM 738
 
N178UA
Topic Author
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RE: The New Garuda Indonesia Experience A330-200

Mon Aug 24, 2009 9:24 am



Quoting EddieDude (Reply 13):
Indonesia's economy is, I understand, doing quite well

Correct GA seems make most if not all their profit from Domestic Service.


Hoping GA will continue to build Jakarta as a hub which I believe it will add appeal to traveller to/from Australia to connect onwards.

Quoting BA319-131 (Reply 8):
Good to see GA revise the image & improve the product, long overdue!

I can honestly say from all my encounters with GA crew/agent/management, they are very professional and service is one of the best I've encountered. Thumbs up to Garuda.
For more of myself and my flight reviews visit http://www.SamChui.com
 
bastew
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RE: The New Garuda Indonesia Experience A330-200

Mon Aug 24, 2009 1:20 pm



Quoting The777Man (Reply 6):
Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

AGREED! The old tail colours were one of my favourite. A shame they just didn't just modify it slightly but keep with the original theme....a la Alitalia or Air France.
 
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airbuseric
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RE: The New Garuda Indonesia Experience A330-200

Mon Aug 24, 2009 1:28 pm

Hi Sam,
thanks for the great insight on GA. This will for sure be my choice from AMS to Indonesia, once they are operating on the route (hopefully 2010, I heard).
Strange that you didn't get a menu card though, and had to choose your dish from the plate with all 3 options. Maybe something which can be improved later on.

Regards,
Eric
"The whole world steps aside for the man who knows where he is going"
 
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OA260
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RE: The New Garuda Indonesia Experience A330-200

Mon Aug 24, 2009 1:30 pm

Great report , cant believe its Garuda !!

Good luck to them in their new product.

Quoting The777Man (Reply 6):
Really a shame they changed the tail colors of their aircraft.....The old was pretty nice but the new colors are just awful.......

I agree I prefer the old one.

OA260
 
EddieDude
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RE: The New Garuda Indonesia Experience A330-200

Mon Aug 24, 2009 3:53 pm



Quoting N178UA (Reply 14):
Hoping GA will continue to build Jakarta as a hub which I believe it will add appeal to traveller to/from Australia to connect onwards.

This could make GA a very appealing candidate for SkyTeam, which has limited presence in Oceania.
Next flights: MEX-LAX AM 738, LAX-PVG DL 77L, SHA-PEK CA 789, PEK-PVG CA A332, PVG-ORD MU 77W, ORD-MEX AM 738
 
caleb1
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RE: The New Garuda Indonesia Experience A330-200

Tue Aug 25, 2009 3:20 am

WOW!!! What an excellent TR. I really enjoyed every part of this report. The music was also an excellent addition.
 
smi0006
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RE: The New Garuda Indonesia Experience A330-200

Tue Aug 25, 2009 8:30 am

Fantastic report!! My compliments!
Looks like GA have a good base product there just needs a few tweeks to add that bit of style new crockery and cutlery, better presentation of meals, but looks like progress is being made and I look forward to their future expansion plans!
Any ideas when the new uniform is due to arrive looks like their crew have superb grooming but dreadfully need a new uniform fast!! (was it ever considered stylish that lime green colour? What does the lime green suits signfy is it just a different uniform option to the black or a signal of rank?)
 
thaia345
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RE: The New Garuda Indonesia Experience A330-200

Tue Aug 25, 2009 9:25 am

Hey Sam...

great to see your TR and nice for you to post it. It certianly was great meeting up with u in CGK and looking forward to meeting you again in SYD in Sep.

Now its up to me to look for the very elusive PK-GMA !!!

Cheers
Herbert
 
a1ring23
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RE: The New Garuda Indonesia Experience A330-200

Mon Sep 07, 2009 4:19 pm

Another high quality TR from you Sam, congratulations!

Now if only GA started operating these birds PER-DPS...
Looking good even in Y, tempting me to go through SYD to DPS.

Looking forward to your future TRs

Regards,
Pete
Where's the accelerometer on this thing?

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