Well, after the first leg it’s time for the second leg now.
Scheduled duration: 2h 45m
Actual duration: 2h 32m
Flight number: LX1800
Scheduled departure time: 9:50 AM
Actual departure time: 9:51 AM
Scheduled time of arrival: 1:35 PM
Actual time of arrival: 1:23 PM
Booking class: C
Seats: 3A and 3C
Load factor C: 100%
Load factor Y: 100%
Boarding card coupon
@ Zurich Kloten
After disembarking we proceeded straight to area B. I personally, have always found, and still find, the piers at Zurich to be very narrow. It’s like as if they did not have any space to make a decent pier at Zurich. When boarding of two flights commences at the same time at opposite gates, it becomes one big mess. But anyway, we made our way to immigrations and passed to area B. Normally this would not be necessary because Switzerland was not a Schengen-country. But since March or May of this year they are and therefore on trips to Istanbul that originate in Amsterdam, you will have to pass immigrations. After passing immigrations we walked towards the lounge.
After showing our boarding cards, and the staff scanning them, we entered the lounge. The set up of this lounge is quite different from the Swiss lounge at area A. This lounge is smaller than the lounge at area A, but I kind of liked it more than the lounge in area A. I really don’t know why but it was quiet (maybe due to the number of departures) and it seemed like there was more space for each passenger. Also this lounge features several areas that are set up different and with different furniture, while the A-area lounge is more ‘all of the same’. This lounge also has a better view of the platform and the runway.
The entrance of the lounge
The buffet with bread, jam and butter and the bar with juices and drinks
The computer area
Mövenpick icecream in the lounge… delicious!
Seating area in the middle of the lounge
I also noticed that Swiss now serves Mövenpick icecream in the Swiss lounges. I never noticed that before. It seems like Swiss is trying to further improve their offerings in their lounges. Last year I notices that they served some basic hot dishes. These were nothing special but before I had bever seen that in their lounges. Nowadays, they have small sandwiches and a pasta dish available in their lounges. Improvements are always welcome. After spending some time in the lounge and having a mini-breakfast we left the lounge in order to go to the gate.
We noticed that it was 10 minutes before departure time and that we had to hurry up. Once we arrived at our gate, it turned out that we were going to be bussed to our aircraft. When the gate-agent saw us walking towards the gate she shouted: ‘Istanbul passengers?’ (‘Yes’, we said.) ‘Then hurry up please!’. After getting on the bus I noticed that this bus was very small. I looked around and apparently the driver saw me looking and said: ‘A VIP bus, specially for you’. We laughed and he told this was a crew bus. Well, I have seen crew busses in far more better conditions than this one. It really looked and smelled awful. After a short ride to our aircraft we were ready for boarding our aircraft. We left the bus and climbed up the stairs.
We were greeted by the male maitre de cabine and a female attendant. Both friendly. We saw everybody had already taken their seats and only our seats were empty in business class. We quickly sat down and fastened our seatbelts. Just a minute after we boarded they closed the door and started the usual anouncements. The maitre de cabine introduced himself in German, Fench and English and afterwards safety videos were displayed. Meanwhile the female attendant was distributing our bottles of water and refreshing towels. She also offered some magazines and newspapers.
We taxied to a runway which was located nearby our parking position and took off very quickly. After take off the fasten seatbelts sign was turned off and the crew closed the curtain between economy and business class and off course the galley curtain. I saw them setting up their drink-trolley and preparing the dishes in the oven. After reading some magazines it was time to eat! First we were offered some cookies/snacks/pretzels/whatever and drinks.
Our pre-dinner drinks
After that they came by with our DINNER. Yes, our dinner. Dinner at 10 AM
A long time after being handed out our tray with the meal they passed by with the hot rolls. Nothing to do about it. Today was a special occasion because Swiss/Switzerland was celebrating the 1st of August. The card that was included did not explain what the 1st of August was and why it was celebrated.
I did notice that distributing the meals was chaotic on this flight. First, they came by with two carts for the pre-dinner drinks. One attendant started in the back of business class and the other one in the front. So far, so good. After they finished providing everyone with pre-dinner drinks the maitre de cabine went to the back and the female attendant served business class. Se pulled out a trolley and served the meals. Firstly, she forgot to serve a passengers meal. Then, she forgot to come by with the bread basket after she had served dinner to passengers. Finally, after she finished row 6, she apparently realized that she had not passed with the bread basket. She stopped serving meals to others and picked up the bread basket to serve us. After that she went back to serve meals. Then she got the bread basket and served those people. Finally, she left the trolley with meals standing in the middle of the business class and went back into the galley to get the drinks cart out again and serve us our drinks which needed a refill a long time ago. Well, you all can tell what happened. She was not able to serve drinks further than row 5 because the other trolley was still there. She pushed the overhead button to alert a fellow attendant. The maitre de cabine showed up but he also had his trolley with him. He said that she should put the trolley with drinks away and then pull away the trolley with meals too. I did not know why but they were both stressed out.
After they managed to get the aisle free they both started serving drinks again. When the maitre de cabine was serving drinks, the lady next to me said to him in German that she thought that he was doing a good job. He quickly thanked her and proceeded with serving her drinks. He was doing everything so fast and talking so fast, that one would ask himself: ‘what is wrong with this guy’? And soon the answer came: he told the lady that they were very busy with the passengers in the back as they were 100% full in both cabins and that they had to do everything quickly to serve everybody on time. I still find it hard to believe that the fact that they are 100% full would cause problems. But, apparently it does. After we finished our meals and drinks. They offered us coffee of tea and cleaed away our trays. We read some magazines and enjoyed three cups of coffee.
Soon it was time to land. They allowed us to finish our coffee and cleared away everything just 10 minutes to landing. Approach and landing were smooth and we reached our gate quickly. After we parked at our gate we got our bags and got off the plane with a nice farewell from the crew and captain.
Arrival @ Istanbul Atatürk
Once out of the aircraft and in the terminal we walked towards immigrations. Got our passports checked and then walked further towards the luggage belts. Once we were at the luggage belts we noticed that each belt only displays the flights of which the luggage will be arriving on that specific belt. That is nothing new but there is no general screen that shows which flights’ luggage will be arriving at which belt. Either there is one and I missed it or Atatürk needs to put one up there.
The next 20 minutes we waited for our luggage. As usual, the priority tags do not work. Especially if you are travelling Swiss do not expect your luggage to arrive any sooner than other passengers. This is really a shame. I have never seen that my luggage (or any other priority luggage) arrives any earlier than the few last pieces that come off the aircraft at Swiss their out-stations.
Arrivals luggage area @ Atatürk
Finally, I collected my luggage and we went through customs (two men sitting on chairs and watching the people pass). Once out, we turned left to make our way to the CIP lounge of Turkish Airlines to wait for our domestic flight to Adana.
Well, this flight was just not up to the previous flight (AMS
). All factors, like the staff being so chaotic and stressed out, and also the fact that we recieved a hot meal (dinner) at breakfast time made this flight a ‘standard’ one. Nothing special. They did what they needed to do and it was comfortable. That’s all.
Something I would really like to see is that Swiss would not serve meals from a trolley in business class. Also they really should serve the courses seperately: salad first, then the main, and then serve the dessert and the chesse plate. I have encountered some crews on Swiss flights intra-Europe that do serve meals this way and I really enjoyed that.
If I would have to mark this flight I would mark it with an average 6 out of 10.