abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 12:23 am

Feedback always appreciated.

Trip Report: 081
Flight Category: J-ILR (See Report End)
Date: 20 Jul-09 (See Report End)
SDT/SAT/Dur/Delay: 1945/0720+1/06:35 hrs (Delayed 02:12)
Flight: Virgin Atlantic VS 12, 3265 miles
Routing: BOS-LHR
Aircraft: 346
Seat: Business “Upper” Class, 5A

I > Background:
After an amazingly nice weekend trip in Boston, I was supposed to return to Caracas for the start of a new engagement. However, the client did not have the documents signed, and I decided to take advantage of cheaper Virgin fares to take a week off, and visit London.

While there have been a few VS reports, there is still a dearth in coverage of its J product, and I believe that this will be the first review of their BOS-LHR flight in 3 years.

II > Pre-Flight:

a) Before Airport:
Virgin Atlantic is an airlined owned by Richard Branson’s Virgin Group and Singapore Airlines. Out of its main bases at LHR and LGW, it flies to 32 destinations in ‘almost’ 6 continents.

Ticketing was done on Virgin’s excellent website (www.virginatlantic.com). Many airlines could learn a lot from VS in this regard … their website was flawless. Quick booking, ability to change flights (and upsell), chose seats, edit itineraries, cancel flights, and change seats were all there. Additionally, I could check in online and save issues at the airport. All in all, a VERY impressive web experience.

b) At Airport:
While I find Boston’s Logan airport to be pleasant, facilities in the international terminal E is limited. My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

After a quick security check, I was in the small sterile area that is still stuck in 1970. Checking at the FIDS, I recognized my flight was over 2 hours delayed (resulting in a missed flight connection). Now, why the diva did not tell me this is beyond me. Anyways, I made myself down to the “dungeon” (aka, basement) of Logan airport where the lounges are located. Now, surprisingly, the Virgin club-house is actually decent and compensates for the windowless basement lounge. It is also MILES ahead of the one-room crappy lounge that Lufthansa has (and, which I consider the worst in the world)!

The lounge attendant was extremely apologetic for the delay and for her colleague’s incompetance. She even tried to change my onward flight as I spent the time eating some fresh sushi and have a glass of wine.

Boarding was called 45 minutes prior and was relatively fast and while there was some pushing and shoving, it was still a gentle version of “ILBST”. I was pulled at security as the diva agent had failed to check my documents at check-in. Entering a pleasant J class, I got a warm greeting from the crew and offer of assistance with my bags. The crew looked genuinely welcoming. J load of 80%; Y load was 75%.

Airport - External:

(Boston’s Logan Airport. Terminal E)


Check-in:

(Check-in)


Airport - Internal:

(Internal)


(FIDS)
NONE

(Post Security @ BOS)


Scenes of the tarmac:

NONE

Lounge

(Lounge Card)


(Clubhouse @ BOS)






Boarding:



III> In-Flight:

a) Service Schedule + Impressions:
Virgin has almost perfected these relatively short night-flights in terms of service execution. A lot of the stuff airlines waste doing on air was done prior to taxiing out. As soon as I sat down, there were hot towels and welcome drinks. I was asked if I needed a “snooze pack” (their pyjamas) and whether I’d have drinks/dinner or request a turn-down service. Meal orders for dinner and breakfast were then taken. The purser did her round introducing herself and offering lip balm, cream, pens, and gum. Finally, what I thought was a nice touch was crew members going to each passenger and asking if they were familiar with the J seats and controls. Very nice. Dinner (or, express meal) was served soon after takeoff along with drinks. Breakfast service prior to arrival.


Oh one thing I absolutely love ... and increasingly rare on Business class worldwide is that after dinner, the crew comes and does a “turn-down” service and tucks you in. Along with the pyjamas they give you onboard, a very rare thing these days in J. Actually, outside Air India and Jet Airways, I don’t remember receiving this on ANY airline over the past 2 years.

b) Aircraft + Seats:
Virgin Atlantic’s 346 looked smart. While the interior with mood lighting looked very “W Hotels” as usual, it was not properly cleaned and I found used ear-blocks between my seat and the window along with miscellaneous dirt. The bathrooms were well stocked throughout the flight and was clean at all times. The signature Virgin bar was as usual a nice place to gather around.

The herringbone layout full-flat seat that Virgin has is pretty good. It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on. It has an interesting layout where the first half of the aircraft faces the aisle pax on the port side; after a certain row, this is the domain of the starboard side. One thing that I love about Virgin is that the leather fabric makes the seats both extremely comfortable and adds classiness. I wish some of the newer carriers incorporated this leather … that is you AC, DL, CX, 9W, … The “bed” created by the seat is truly flat and incredibly nice. Not only do you get a fully-flat feeling, the folds are minimized and small ensuring there are not too many “bumps” as one dozes off. Accentuating the great sleeper seats is the ability to be comfortable in several positions, and rather decent legroom. My only issue is the lack of storage space around the seats. Overall, the seat was super conducive to dozing off. It does not provide the same level of privacy as Etihad’s excellent J seats … but then again, the seats are better maintained and not having minor “technical issues” like many of my recent Etihad’s J seats.

Aircraft:

(Airbus 340-600. Economics aside, a beautiful aircraft)


Views from Aircraft:

(Near London)


General Seat Views + Seat Legroom

(Seat)


(Controls)







Seat Recline + Angle View:

(Bed Position – with turndown service)






Cabin:







(Bathroom Amenities)



c) Meal + Beverage:

There was only two options for the complete dinner. This was acceptable as it was a night flight and very few J passengers actually eat during these times. However, the Eggplant Rollatini I chose was not well cooked. The salad was fine. I was disappointed with the dessert choice ... and the presentation of port wine in a water glass is extremely poor presentation in my opinion. While I did not have breakfast, the menu was far more impressive than the dinner offerings. Additionally, one could go to the bar to pick up snacks, fruits, and drinks. Oh, and I still do love the bar concept!

(Menu)








(Dinner)






d) Inflight Entertainment:
Absolutely delightful. While I did not have much time to play with it, their IFE system seemed to have enough choices to keep one entertained. Featuring a nice interface, it offers over 1000 hours of entertainment including a seriously wide choice of movies (over 36 quality English movies), games, great forward and rear cameras, and messaging, etc. There is room for improvement however; the noise-canceling headsets could be better. Finally, why can’t VS have an in-flight magazine?











(Headsets and contols)


(“In-flight magazines”, Boarding Passes, etc.)
(No magazine … poor)


e) Crew:
I have read a lot of reviews of late of Virgin Atlantic crew appearing tired and not being up to the standard. While the crew on this flight would not win any industry benchmark awards, they still were an impressive lot. Though some minor service delivery details were overlooked (port wine in wrong glass, etc.), and they could do with some serious smiling courses, they still were pro-active in helping passengers. Once they relaxed, they also made jokes and banter back and forth with passengers. The South African purser was superb.

IV> Post-Flight:
Landing at LHR was remarkably smooth. However, it took an hour to find an empty stand. Not acceptable in my opinion. Immigration clearance (after following the insane maze of T3) was a breeze.

(LHR Arrivals)




V> Impressions + Scores:
Virgin Atlantic was a trend-setter. Those days of it setting the benchmark are long over. However, the lady-in-red can still pack a punch. It’s hard products (including a fantastic seat, a great bar, and wonderful IFE) still defines an experience. It’s soft products need a quick freshening up – meal service was adequate; crew was OK; and ground staff in Boston absolutely unacceptable.

Virgin Atlantic is still a wonderful way to fly. However, they need to monitor their product delivery so as to ensure their relatively stellar reputation does not continue to take a beating. Without any doubt, I recommend Virgin for future flights, and would take them myself without much convincing.



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: American Airlines (58): LHR-BOS: 11/2008 6.41: Avianca (78): JFK-BOG: 05/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(A decent amenity kit)


(Awesome pyjama’s)
Live, and let live.
 
kl911
Posts: 3981
Joined: Mon Jul 21, 2003 1:10 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 1:00 am

Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to?  Smile

Nice TR, as usual!
 
qantas777
Posts: 390
Joined: Thu Aug 24, 2000 7:52 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 1:38 am

Does VS outsource the CSA in Logan, or they actual VS employees?

Thanks, great to see a Logan long haul report for a change!
 
mt99
Posts: 6166
Joined: Wed May 26, 1999 5:41 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 2:15 am



Quoting KL911 (Reply 1):
Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to?  

I want to send mines too!..

As awesome as your reports are - its hard to see thru my green eyes seething with jealousy because of your travels  Smile

Great Work as always!
Step into my office, baby
 
SA006
Posts: 1818
Joined: Tue Sep 16, 2003 3:28 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 2:25 am



Quoting Abrelosojos (Thread starter):
The South African purser was superb.

That explains why  Smile

Great report..as always.

SA006
Proudly South African
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 2:56 am

Y'all crack me up  Smile.

Quoting KL911 (Reply 1):
Just a question, what's an Airline economist? And does it pay that well to fly J and F all the time? So, where can I send my CV to? Smile

= I tell airlines things they usually (don't) want to hear  Wink. Look up any top consulting firm, and they have a transport practice. Else, there are a few specialized aviation consulting firms. And, I can't complain about pay ...

Quoting KL911 (Reply 1):
Nice TR, as usual!

= Thanks.

Quoting Qantas777 (Reply 2):
Does VS outsource the CSA in Logan, or they actual VS employees?

= Good question. I'd like to know as well.

Quoting Mt99 (Reply 3):
I want to send mines too!..

= Lol.

Quoting Mt99 (Reply 3):
As awesome as your reports are - its hard to see thru my green eyes seething with jealousy because of your travels Smile

= Lol.

Quoting SA006 (Reply 4):
Quoting Abrelosojos (Thread starter):
The South African purser was superb.

That explains why Smile

Great report..as always.

= Lol & thanks.

Saludos,
A.
Live, and let live.
 
flpuck6
Posts: 2047
Joined: Fri Jun 11, 1999 12:32 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 4:03 am

Hello,

What was the reason for the delay ? And did the lounge attendant succeed in finding you a new connection ?

Quoting Abrelosojos (Thread starter):
I made myself down to the “dungeon” (aka, basement) of Logan airport where the lounges are located. Now, surprisingly, the Virgin club-house is actually decent and compensates for the windowless basement lounge. It is also MILES ahead of the one-room crappy lounge that Lufthansa has (and, which I consider the worst in the world)!

^^ You haven't yet been to the Air France lounge there ...  tapedshut 
Bonjour Chef!
 
Transpac787
Posts: 1349
Joined: Mon Jul 30, 2007 12:47 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J C

Fri Sep 18, 2009 5:12 am

Great pics of the cabin. I was just recently on a DL 772LR with the lie-flat suites and the DL ones look a bit better than the VS version, from which they were derived (allegedly).

I had a friend who works as an FA for VS, I wonder if he was on your flight, haha.

Quoting Abrelosojos (Thread starter):
NorthWest (46): ICN-NRT-SEA: 10/2007

Just out of curiosity... why do you call it "NorthWest"?? The company name has always been "Northwest" (without capital W) since it's start in 1926, never once being titled NorthWest or North West.

[Edited 2009-09-17 22:14:24]
 
CXB77L
Posts: 2601
Joined: Tue Feb 17, 2009 12:18 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 6:42 am



Quoting Abrelosojos (Thread starter):
(“In-flight magazines”, Boarding Passes, etc.)
(No magazine … poor)

What's with the Star Trek magazine? Was VS promoting the new movie?

I'm not too sure about the view from your seat, though ... looking at that guy's bare feet all the time. Part of the reason why I hate the herringbone layout.
Boeing 777 fanboy
 
tk747
Posts: 288
Joined: Fri Sep 04, 2009 8:53 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J C

Fri Sep 18, 2009 8:31 am

You have my dream job!!! hehe, thanks for your reports I love to read them, keep them coming!
 
User avatar
readytotaxi
Posts: 3258
Joined: Mon Dec 11, 2006 2:09 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 4:03 pm

Enjoyed that report, many thanks, good photos.
Question, was that guy naked from the waist down opposite you?  Wow!  Big grin
you don't get a second chance to make a first impression!
 
MaverickM11
Posts: 15251
Joined: Thu Apr 06, 2000 1:59 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 5:00 pm



Quoting Abrelosojos (Thread starter):
Oh, and I still do love the bar concept!

I thought they were getting rid of that?
E pur si muove -Galileo
 
directorguy
Posts: 1045
Joined: Mon Jul 28, 2008 10:58 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Fri Sep 18, 2009 7:12 pm

Hey Alex,
As usual, great TR. Although have never flown VS in J, their Y and Y+ product is extremely competitive. I'm a fan of what is referred to as their 'unorthodox' way of doing things. Thank you for sharing this report.

Quoting Abrelosojos (Thread starter):
The lounge attendant was extremely apologetic for the delay and for her colleague’s incompetance. She even tried to change my onward flight as I spent the time eating some fresh sushi and have a glass of wine.

At least one VS employee had clocked in for work that day.

Quoting Abrelosojos (Thread starter):
While I find Boston’s Logan airport to be pleasant, facilities in the international terminal E is limited. My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

Quoting Abrelosojos (Thread starter):
(Airbus 340-600. Economics aside, a beautiful aircraft)

A well-put summary that should appease both the cynics and admirers of the world's longest aircraft.
 
ojas
Posts: 1116
Joined: Mon Mar 10, 2008 10:23 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sat Sep 19, 2009 3:46 am

Nice TR as usual, didn't catch a glimpse of any VS TR in the recent past.

Too bad they are downgrading LHR - DEL to an A343 this winter. People will miss the VS A346 in India  smile 
Great leaders don't tell you what to do ... they show you how it's done!
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sun Sep 20, 2009 2:59 pm



Quoting Flpuck6 (Reply 6):

^^ You haven't yet been to the Air France lounge there ... tapedshut

= Probably a good thing then  Smile. I would have written a trip report on the same and then the (usually) French based AF lovers would say I was being harsh. Where is the AF lounge btw? I don't think I have even noticed it. I have been to the (crap) LH "lounge", the BA one, the VS one, and on the other side the KLM one. I fly through BOS in a week and guess need to do a better job to notice.

Quoting Transpac787 (Reply 7):
I was just recently on a DL 772LR with the lie-flat suites and the DL ones look a bit better than the VS version, from which they were derived (allegedly).

= I have only heard good things about DL's new J ... though, they have usually come from DL lovers. Supposed to fly from DXB to CCS for work - perhaps try them then.

Quoting Transpac787 (Reply 7):
I had a friend who works as an FA for VS, I wonder if he was on your flight, haha.

= Talvez? On a side note ... I seem to run into a LOT of VS crew ... usually at "interesting" bars and clubs ...

Quoting Transpac787 (Reply 7):
Just out of curiosity... why do you call it "NorthWest"?? The company name has always been "Northwest" (without capital W) since it's start in 1926, never once being titled NorthWest or North West.

= No idea. Wasn't like I actually was thinking of it.

Quoting CXB77L (Reply 8):

What's with the Star Trek magazine? Was VS promoting the new movie?

= It is the cover of the VS entertainment offering magazine.

Quoting CXB77L (Reply 8):

I'm not too sure about the view from your seat, though ... looking at that guy's bare feet all the time. Part of the reason why I hate the herringbone layout.

= True. But you can also luck out on "nice" views ...

Quoting Tk747 (Reply 9):
You have my dream job!!! hehe, thanks for your reports I love to read them, keep them coming!

= Thanks. I am indeed a very lucky person.

Quoting Readytotaxi (Reply 10):
.
Question, was that guy naked from the waist down opposite you? Wow! Big grin

= Thankfully, not naked from the waist (or slightly below) and up  Wink.

Quoting MaverickM11 (Reply 11):

I thought they were getting rid of that?

= Really? Thought they got rid of the massuers, etc. But not the bar.

Quoting Directorguy (Reply 12):
Although have never flown VS in J, their Y and Y+ product is extremely competitive. I'm a fan of what is referred to as their 'unorthodox' way of doing things. Thank you for sharing this report.

= I am a big fan of "unorthodox" and warmth filled ways as well.

Quoting Directorguy (Reply 12):
Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

= Come on BOS peeps ... what is it? I know that many airlines have their own staff ... for example, LH ... staffed with an extremely attractive manager ...  Wink.

Saludos,
A.
Live, and let live.
 
airjamaica
Posts: 814
Joined: Sun Aug 13, 2006 7:20 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Mon Sep 21, 2009 12:44 am



Quoting Abrelosojos (Thread starter):

Great TR. That section of BOS appear to be a bit outdated in appearance...atleast from the photos in this TR. No tarmac views ?

Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor.

 rotfl  Come with the territory. There is always atleast one airline staff member like that.

Hope to experience VS one day. They operate the B744's to both KIN & MBJ from LGW.
greenheart
 
willd
Posts: 138
Joined: Thu Nov 13, 2008 8:38 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J C

Tue Sep 22, 2009 7:33 am

VS do outsource staff in the US. At MCO for example they are Swissport IIRC.

Btw for a plethora of VS trip reports do check out V-Flyer. Thats the reason for lack of TR's here.
 
Milesdependent
Posts: 581
Joined: Sat Sep 08, 2001 5:27 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sat Sep 26, 2009 1:08 am

Wonderful report as always. Really enjoy your reports.

Out of curiosity, who do you rate the best long-haul business class (overall, not just based on one flight)?
 
flpuck6
Posts: 2047
Joined: Fri Jun 11, 1999 12:32 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sat Sep 26, 2009 12:19 pm

Hi again,

It is increasingly rare to see actual airline staff, but I'm sure you know that. In fact I know LH is a mix of actual LH and ground handled agents, though they are all in LH uniform. Only by looking at their badge can you discern their actual employer.

In BOS only BA has its own staff. The other airlines have subcontractors with just a few of their own staff, if that.

Quoting Abrelosojos (Reply 14):
Quoting Directorguy (Reply 12):
Shame. Was he a VS employee or a check-in agent contracted to handle that particular flight?

= Come on BOS peeps ... what is it? I know that many airlines have their own staff ... for example, LH ... staffed with an extremely attractive manager ... .

Bonjour Chef!
 
ba319-131
Posts: 8132
Joined: Sat Jan 13, 2001 1:27 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sat Sep 26, 2009 4:05 pm

Hi Alex,

Anoter great read, thanks for posting - did you get my PM before your travelled?

Quoting Abrelosojos (Thread starter):
the Virgin club-house is actually decent and compensates for the windowless basement lounge

- Never good, always like a view, however VS seem to have made something out of it!

Quoting Abrelosojos (Thread starter):
The herringbone layout full-flat seat that Virgin has is pretty good. It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on. It has an interesting layout where the first half of the aircraft faces the aisle pax on the port side; after a certain row, this is the domain of the starboard side

- As you say, the seats are good, however I don't like the herringbone layout, I like looking out of windows!

Quoting Abrelosojos (Thread starter):
Airbus 340-600. Economics aside, a beautiful aircraft

- Very true.

Looking forward to the next one.

Regards

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
akhmad
Posts: 2497
Joined: Sat Sep 03, 2005 2:20 pm

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sun Sep 27, 2009 6:32 am

Hi A.,

Great report.

Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor. He did not bother asking me for seats, bags, and did not even scrutinize my passport to get the “security” clearance sticker (aka “DOCS OK”). He even struggled to give me the lounge pass.

A bad first impression. Luckily, his colleague rectified this. Did you manage to get your onward flight?

Quoting Abrelosojos (Thread starter):
It reclines to being full-flat and has MUCH more space than some of the other Herringbone seats I have flown on.

If my memory serves, Virgin was the first airline to introduce the Herringbone seats. So I think it is more than sensible to keep their product top notch.

Cheers,
Suryo
Friends forever
 
EC001
Posts: 88
Joined: Sat Jan 10, 2009 1:37 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Sun Sep 27, 2009 10:54 pm

Hi there!

What can I say, yet another Über perfect TR!!

So you're an airline economist? sounds fascinating. I won't ask you to go into the details, but are you called to advise any airline, or do you stick to the same one's? (by there, I mean, are you employed by a specific company?).

cheers,

and nice flying,

orian
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Wed Sep 30, 2009 6:43 pm

Hi A.,

great report with many details as usual.

Quoting Abrelosojos (Thread starter):
There is room for improvement however; the noise-canceling headsets could be better.

Look out! Some Airbus fans will soon tell you that those aren't necessary on an A346...  Wink  Wink


PH
Nothing's worse than flying the same reg twice!
 
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Qatara340
Posts: 1539
Joined: Mon May 29, 2006 2:07 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Tue Oct 06, 2009 4:11 pm



Quoting Abrelosojos (Thread starter):
Virgin Atlantic’s 346 looked smart. While the interior with mood lighting looked very “W Hotels” as usual, it was not properly cleaned and I found used ear-blocks between my seat and the window along with miscellaneous dirt. The bathrooms were well stocked throughout the flight and was clean at all times. The signature Virgin bar was as usual a nice place to gather around.

Sooo true! LOL! Virgin Atlantic should rebrand as W Airlines or something! THat really cracked me up =)

Excellent Trip Report and reminded me of my last VS flight which was 3 years ago!
لا اله الا الله محمد رسول الله
 
YOW346
Posts: 41
Joined: Sat Dec 13, 2008 5:41 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Tue Oct 06, 2009 4:49 pm

I absolutely love your trip reports. As a science student, the statistics are beautiful. Sometime they should be compiled for every airline, and we could actually have a good data set by which to select the airlines on which we fly.
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Virgin Atlantic VS 12: 20/JUL/09: BOS-LHR: J Cabin

Thu Oct 15, 2009 10:50 am



Quoting AirJamaica (Reply 15):
Great TR. That section of BOS appear to be a bit outdated in appearance...atleast from the photos in this TR. No tarmac views ?

= No tarmac action. The delay meant I had some time to get additional work done in the lounge.

Quoting AirJamaica (Reply 15):
Quoting Abrelosojos (Thread starter):
My check-in agent was a grumpy diva who obviously thought he was doing me a favor.

Come with the territory. There is always atleast one airline staff member like that.

= True. But still not acceptable though.

Quoting MilesDependent (Reply 17):
Out of curiosity, who do you rate the best long-haul business class (overall, not just based on one flight)?

= Hmm. I actually do not think I have one "best long-haul business class" anymore. For economy, it is easy ... Malaysia Airlines.

Quoting Flpuck6 (Reply 18):
It is increasingly rare to see actual airline staff, but I'm sure you know that. In fact I know LH is a mix of actual LH and ground handled agents, though they are all in LH uniform. Only by looking at their badge can you discern their actual employer.



Quoting Flpuck6 (Reply 18):
In BOS only BA has its own staff. The other airlines have subcontractors with just a few of their own staff, if that.

= The US flags have their own staff at BOS I think.

Quoting BA319-131 (Reply 19):
Anoter great read, thanks for posting - did you get my PM before your travelled?

= No. I have been having problems with PM. You have my email address right?

Quoting Akhmad (Reply 20):
Did you manage to get your onward flight?

= No.

Quoting EC001 (Reply 21):
So you're an airline economist? sounds fascinating. I won't ask you to go into the details, but are you called to advise any airline, or do you stick to the same one's? (by there, I mean, are you employed by a specific company?).

= No. Employed by a consulting company where I am co-lead of their transportation practice. Clients all over the place.

Quoting PlaneHunter (Reply 22):
Look out! Some Airbus fans will soon tell you that those aren't necessary on an A346...

= Lol.

Quoting QatarA340 (Reply 23):
Sooo true! LOL! Virgin Atlantic should rebrand as W Airlines or something! THat really cracked me up =)

= Agreed. Perhaps the future airlines should be called that given the naming stipulations in SQ-VS contract.

Quoting YOW346 (Reply 24):
I absolutely love your trip reports. As a science student, the statistics are beautiful. Sometime they should be compiled for every airline, and we could actually have a good data set by which to select the airlines on which we fly.

= We totally should. And, thanks for the compliment.

Saludos,
A.
Live, and let live.

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