abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 10:49 am

Feedback always appreciated.

Trip Report: 088
Flight Category: J-IMR (See Report End)
Date: 03 Nov-09 (See Report End)
SDT/SAT/Dur/Delay: 1800/0750/07:50 hrs
Flight: Jet Airways 225, 3667 miles
Routing: JFK-BRU
Aircraft: 332
Seat: Business “Premiere” Class, 1A

I > Background:
Those who work in consulting can appreciate how frustrating it can be to get data from a client. This particular client was being difficult and my project in New York had been stuck for a while. To “escape” this deadlock, I decided to take advantage of 9W’s excellent J-class fares and escape NYC to visit a friend in BRU and then combine with some marketing in AMS.

Interestingly, it does not seem that anyone has done a report on 9W’s trans-Atlantic J class. If I am mistaken, please let me know. Weird I think as it has been around for a while.

II > Pre-Flight:

a) Before Airport:
Jet Airways is India’s pioneering airline based in Bombay. It is India’s second largest airline and has an extensive network in India, with international operations to the Americas, Europe, and Asia. It is well known for excellent customer service. However, it has struggled of late in a difficult macroeconomic environment.

Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, unlike in the past where Indian carriers have struggled with a Liechtenstein issued credit card, I was able to book my ticket seamlessly. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

b) At Airport:
Jet Airways is handled by American at JFK and uses T8. When I got to the counter, a wonderful American Airlines agent greeted me and was prompt at checking me in. She quickly complied with my seat request, tagged my bags, and gave me my lounge invitation. The entire painless procedure took 4 minutes; it was extremely efficient, and the way check-in should be. After she wished me well, boarding card and lounge card in hand, I made it past security to the rather nice T8 air-side. On this particular occasion, 9W used gate 47 which was mid-field and involved crossing under the terminal. Prior to boarding, I used AA’s “Admirals lounge” which left much to be admired. I was disappointed that 9W could not enter into a commercial agreement whereby its passengers could get complimentary beverages. Moreover, internet (and most other things) were for pay. I recognize that the “concept” of lounges in the U.S. is different … but that does not make it “right”.

Boarding was called on time and I made it to the gate. It was interesting to see the passenger mix. Almost 50% of the passengers were Indian diaspora; the rest were an eclectic mix of Europeans (a lot connecting to Spain), Americans, and “others”. I was impressed at the orderly boarding which included strict respect for premium flyers. The same agent who checked me in was at the gate and I was happy to have her acknowledge me, and wish me a pleasant trip again with a genuine smile.

Jet’s “Premier” Class is their herringbone shaped J product. On-board, I met the most pro-active crew I have encountered in a while. While they were very engaged in helping everyone settle down (I don’t recall the last time crew members said things like: “please let me help you with your bag”), I was particularly impressed by the interaction between a crew member and the lady in seat 2A. Ms. 2A was the head of UNICEF at a certain African country and had embraced the African way of traveling with excess baggage. This rather large woman had run to her flight with her kitchen sink and was sweating profusely and looked much disoriented. The extremely classy crew member brought her a glass of water (without asking), helped her with severely heavy bags (with my help), and then in classic good Asian airline style, kneeled down for eye contact and said:

“don’t worry ma’am. You’re now with us. Please relax and feel at home. Can I get you something more to drink?”

This extremely classy gesture would set the tone for the rest of the flight. J load was 80%; Y load was 95%.

Airport - External:

(JFK T8)




Check-in:

(Check-in)


Airport - Internal:

(Internal)


(FIDS)


(Post Security @ JFK)


Scenes of the tarmac:

(AA from lounge)


Lounge

(AAmirals Club @ JFK)



(My cube)


Boarding:

(Gate area)


(Organized boarding)


III> In-Flight:

a) Service Schedule + Impressions:
While on the ground, a beverage service was conducted involving water and a large array of juices. Following this, hot towels (nice thick and scented) distributed, then trolley with amenity kit, newspapers, magazines, and sleeper suits (very few airlines give this out in J class and I think a GREAT touch). BTW, the entire trolley certainly added class. Finally, meal orders were taken.

Upon take-off, drinks and nuts. This was followed by full dinner service and subsequently 9W’s turn-down service (again, very few airlines do this in J class). Prior to landing, breakfast was served … but I skipped it.

b) Aircraft + Seats:
Jet Airways smart looking 332’s were in immaculate condition. Externally, I really like their bright livery and the twist from Indian dresses at the front. The interior is spotless and well-maintained and the blue hue was extremely pleasant to the eye. The bathrooms were well stocked throughout the flight and were clean even at the very end of the flight.

9W’s J class configuration for their 332 include the herringbone 1-1-1 staggered layout. The seats are 180 degrees lie flat, have a 50” pitch, with 21” width. Perhaps it is my perception, but I found the 9W seats to have more little storage spaces than the almost identical AC seats.

As mentioned, I was not a big fan of the seat material. However, it is extremely comfortable, and I did appreciate all the pre-set postures. Additionally, seat is extremely comfortable in lie flat situation and I was able to snooze off for over 6+ hours. Another thing enhancing the seat is 9W’s “turn-down” service which ensures that some of the small seat folds/breaks are smooth and you really do get a great bed feel.

What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense? It also feels weird facing side-ways when taking off and landing. While looking at the bins, you kinda feel the whole aircraft moving and taking off … all very earthy. Unlike some other reviewers of the herring-bone configuration, I personally did not think that you had to really tilt too much to look out of the window.

Oh, and I did like how the blue lights for the seat controls auto-turned on and off based on what position you were in.

Aircraft:

(332@ SIN)

(A.Net photo from Andrew Hunt)

Views from Aircraft:

(AF 380)


General Seat Views + Seat Legroom



(Seat controls)




(Great legroom)


(Huge table)


Seat Recline + Angle View:



(9W Turn-Down Service)


Cabin:





(Bathroom Amenities)





c) Meal + Beverage:

Given that it was a night flight, dinner service was a mixture of direct galley and trolley service. It started with some mimosa and nuts (here, disappointed at 9W’s choice of champagne; and, nuts could be warm and more flavorful.) Immediately following the nuts, dinner service commenced with a wide variety of breads (some really yummy Indian options), and a nice mushroom soup. For the main, I chose the lamb chops which were served with some Indian daal, and a variety of Indian condiments. Finally, I chose the excellent Indian desert of RASMALAI which was really good.

Overall, the catering was top notch and I was particularly impressed by the beautiful crockery accompanying it. The bread was fresh; the soup tasty; and, the lambs succulent. However, I think 9W could do with some menu changes as it seems that this was the same food offered on similar routings for a month.

While I did not have any breakfast, it seemed to be a decent collection of items one finds on a trans-Atlantic red-eye.

Finally, the drinks menu was pretty good, and the self-service J class bar was always stocked with alcohol, beverages, and food.

(Menu)














(Snacks & Mimosa)


(Soup)


(Well presented main – look at the crockery!)


(Dessert)


(Snack bar)

(Coffee)


(Tea – again, note the crockery)


(Indian Breakfast from a different flight)


d) Inflight Entertainment:
The first thing one notes about 9W’s IFE are the huge personal screens in J. I don’t know rankings, but it must be one of the biggest in the industry! While not top of the line, 9W’s AVOD kept me entertained throughout the flight as I caught up on a rather odd Chinese movie. I guess my biggest complaint with their system is that it changes only every 2 months and some movies have been on the offering for 6 months or more! The screens have the best touch-screen response I have seen on a plane. Quality is also crisp and clear and the noise-canceling headsets make sure that you hear the sound well. The in-flight magazine is good and you have a nicely stocked selection of magazines and newspapers to keep you more than happy for 4 hours.











(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
WOW! WOW! WOW! Another data point to support my theory that best cabin crew come from India and Sri Lanka . 9W’s crew on this flight was again flawless. On Indian carriers, I have usually preferred the genuine warmth of AI and IC, and thought 9W and IT were trying too hard with the “hot women” lacking a level of genuine smile that would melt your heart away. However, I have consistently got really good 9W crews and this was no exception. Moreover, it was great to see good crew on the trans-Atlantic sector where I have had some indifferent service around 2 years back.

Throughout the flight, they displayed genuine-ness which comes from experience. Upon boarding, help with the bags and greetings by name. Here what sets out an Asian airline from most of their European and American counterparts is that they had learnt the names and were not reading from the flight manifest in front of you! I loved the lead FA who was at ease with her duties and her interactions with me upon boarding.

Throughout the flight, you could see them walk along the aisle checking on passengers, topping drinks and carrying bottles of water for those who needed it. All with polite, “Would you like some more?” and “Can I top it off?”. As usual, a great set of crew is made up of memorable experiences that you remember well after the flight. These are small anecdotes that remain in your mind amongst all the flying hours you clock. The 9W crew demonstrated all of it. Here are my 3 favorite ones that made flying with these women a true pleasure:

1/ During taxi out, the cabin lights were dimmed. One of the crew members walking to her secure position saw me read the in-flight magazine. She immediately came to me and turned the reading light that I did not notice the J seat to have. 2 minutes later, she came and offered me her little reading-light keychain.

2/ The interaction with Ms. UNICEF (see the boarding section).

3/ One of the crew members went to a lady (white woman) sitting in row 2 and complimented her on the rather ornate saree she was wearing. The white woman told her she was going to an Indian wedding, and they embarked on a rather long discussion on the wedding process in India. The white woman was nervous about social mores and so this crew member took the time to voluntarily write down a list of small things she could do to get brownie points at the wedding. The white woman was very impressed. So was I!

Finally, at disembarkation, the crew said something memorable:

“For those passengers disembarking in Brussels, have some of the excellent chocolate for us. For those continuing onwards to other flights, have a safe onward journey. For those foreigners continuing on to India, let us be the first to welcome you to our country. And, for those fellow Indians returning home, an early welcome back home”.

Aaw.

Great cabin crew anticipates your needs. Very few airlines have mastered this concept. While I have almost always had extremely pleasant service from 9W crew, this particular set of women completely blew me away. They reminded me the value of genuine warmth and demonstrated that in 7 hours I would be reminded once again why I love flying.

IV> Post-Flight:
Brussels is a hassle-free airport by European standards and I was soon out with my bag in 20 minutes.

V> Impressions + Scores:
Jet Airways was a joy to fly. It is undoubtedly one of the best carriers out there with an in-flight experience far superior than many of its cohorts. Airlines are made up of people and the crew on board was just fantastic. Also contributing towards a pleasant flight were a good IFE, good food, good beverage, and great seating. Small touches such as the pyjama and turn-down service are much appreciated in J class. Of course, there are rooms of improvement ... their good IFE can easily be made to a great IFE.

I think 9W has been a wonderful addition to the trans-Atlantic market and am convinced it will be able to regain its momentum soon.

I do hope 9W continues to tweak its performance and improve its financial standing. A strong 9W is important for the consumer as it provides a far superior service than other many of the established bigger fishes. I would go out of my way to fly 9W and am willing to pay a price premium. Two thumps way up!



VI> Other Trip Reports:

PREMIUM:
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.36: Privatair (60): MUC-BOS: 12/2008
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Pretty good amenity kit from Bvlgari)

*Eye shades missing

(YAY – PYJAMAs in J class!)
Live, and let live.
 
ba319-131
Posts: 8159
Joined: Sat Jan 13, 2001 1:27 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 11:30 am

Hi Alex,

Another great read with plenty of detail and observations, thanks for sharing with us.

Quoting Abrelosojos (Thread starter):
, I used AA’s “Admirals lounge” which left much to be admired. I was disappointed that 9W could not enter into a commercial agreement whereby its passengers could get complimentary beverages. Moreover, internet (and most other things) were for pay. I recognize that the “concept” of lounges in the U.S. is different … but that does not make it “right”.

- This is a real shame, a good lounge experience is very important, at least to me! In general US lounges are poor, best one I have found so far is the new Oneworld lounge @ LAX.

The food andpresentaion are very impressive - that lamb meal looked just fantastic, I'm hungry and it's not lunch time yet!

Your observations regarding the crew seem to indicate a genuine warmth towards their passengers, something which is pretty lacking on may airlines these days.

Best Wishes

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Milesdependent
Posts: 584
Joined: Sat Sep 08, 2001 5:27 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 11:48 am

Great report Alex. I'm off to India again in 4 weeks with a few 9W sectors and am now really looking forward to it.

I've flown 9W 30+ sectors and have never had a bad flight. But I have been reading sooooo much lately about how the 9W standards are dropping. Without being rude, I do think that Indians have higher service standards than most other cultures, so what is an ok flight to us might be a terrible flight to an Indian. Likewise, your excellent 9W experience was perhaps merely good to Indians. I'm quite looking forward to finally flying IT and comparing them to 9W.
 
ojas
Posts: 1131
Joined: Mon Mar 10, 2008 10:23 am

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 12:23 pm

Hi Alex,

A good TR once again! Glad you enjoyed the service on 9W.

It is heartening to know that their FA's are good throughout, no matter where your flying. Such FA's, as you describe, are found on many DOH - India sectors.

Quoting Abrelosojos (Thread starter):
Interestingly, it does not seem that anyone has done a report on 9W’s trans-Atlantic J class. If I am mistaken, please let me know. Weird I think as it has been around for a while.

DEL To YYZ Via BRU On Jet Airways A330 (pics&vids) (by Justbala Dec 29 2007 in Trip Reports)
Jet Airways 777 DEL-JFK Mar 28 2008 Pix (by MHTripple7 Mar 29 2008 in Trip Reports)?threadid=123034&searchid=123034&s=9W+Jet+Airways#ID123034
Jet Airways 777-300ER JFK-DEL ( Pix) (by MHTripple7 Mar 21 2008 in Trip Reports)?threadid=122367&searchid=122367&s=9W+Jet+Airways#ID122367

This trip covers BRU - BOM sector.
Oklahoma To India On AA/9W (lots Of Pics!) (by 9W748Capt Jul 8 2008 in Trip Reports)?threadid=129795&searchid=129795&s=9W+Jet+Airways#ID129795


Thanks for sharing

Ojas
Great leaders don't tell you what to do ... they show you how it's done!
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 3:03 pm



Quoting Ojas (Reply 3):
Quoting Abrelosojos (Thread starter):
Interestingly, it does not seem that anyone has done a report on 9W’s trans-Atlantic J class. If I am mistaken, please let me know. Weird I think as it has been around for a while.

DEL To YYZ Via BRU On Jet Airways A330 (pics&vids) (by Justbala Dec 29 2007 in Trip Reports)

Jet Airways 777 DEL-JFK Mar 28 2008 Pix (by MHTripple7 Mar 29 2008 in Trip Reports)?threadid=123034&searchid=123034&s=9W+Jet+Airways#ID123034

Jet Airways 777-300ER JFK-DEL ( Pix) (by MHTripple7 Mar 21 2008 in Trip Reports)?threadid=122367&searchid=122367&s=9W+Jet+Airways#ID122367

This trip covers BRU - BOM sector.

Oklahoma To India On AA/9W (lots Of Pics!) (by 9W748Capt Jul 8 2008 in Trip Reports)?threadid=129795&searchid=129795&s=9W+Jet+Airways#ID129795

= Thanks for citing those excellent reports. I have read them all. However, I mentioned that there has not been a 9W trans-atlantic J report. All the above ones are in Y.

Quoting BA319-131 (Reply 1):
Your observations regarding the crew seem to indicate a genuine warmth towards their passengers, something which is pretty lacking on may airlines these days.

= Interestingly, I had almost the same observations on the KWI 9W flight I took.

Thanks for reading.

Saludos,
A.
Live, and let live.
 
MHTripple7
Posts: 591
Joined: Fri Feb 29, 2008 12:17 am

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 3:20 pm

Wow, great Trip Report! It's great to see that 9W's great service is still present despite their financial issues.

Also surprising that you rated this flight higher than the AI nonstop. If you fly NYC-BOM again, will you perhaps opt for the 9W EWR-BRU-BOM instead?

Thanks for sharing!
 
jayeshrulz
Posts: 349
Joined: Sun Apr 29, 2007 7:36 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 3:37 pm

A Trip report which was a pleasure to read.
It really tempts me to try 9W international.


It was simply excellent.
No wonder you are a fabulous economist.


Happy Flying!
-JK
Keep flying, because the sky is no limit!
 
SQ772
Posts: 1647
Joined: Wed Nov 07, 2001 5:16 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 4:39 pm

You can't beat the Indians when it comes to hospitality. While AI and IC crew are generally hit and miss, when they are good, the care that they give to passengers is usually very motherly and warm.

9W on the other hand exude a mixture of professionalism, class and warmth that I have yet to experience on any other carrier. I love the fact that the 9W crew take pride in their work, they are extremely well-groomed, and have probably one of the best looking crew around. I've only flown 9W domestically in Y, and even then, I was completely blown away by them. They were consistently very good...

I hope they keep it up...
There's always a better way to fly...
 
The777Man
Posts: 5935
Joined: Sun Jul 04, 1999 4:54 am

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 6:16 pm

Another excellent report! 9W seems to be excellent in J !

As for the IFE, selection seems to be much better now than when I flew them in Y about two years ago; selection then was very poor; only about 6 movies with English language. But perhaps the IFE has more options in J than Y ?

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
Flightsimboy
Posts: 1457
Joined: Sun Sep 11, 2005 12:49 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 6:20 pm



Quoting Abrelosojos (Reply 4):
= Thanks for citing those excellent reports. I have read them all. However, I mentioned that there has not been a 9W trans-atlantic J report. All the above ones are in Y.

I was about to mention that all were Y, and I couldn't be happier to read your J class report. (You beat Roni to it!!). The crockery on board looks really nice, yhat in itself enough to make you feel special. The crew really seem awesome, and some pics of the crew would have been a great addition to this report. Always nice to see the great FAs who make these reports so memorable.

The snack bar and the washroom amenities seem sparse. Unless they are quickly replenished. And that seat you were in seemed to be windowless, that is really quite disappointing if you like to look at the window ever so often, as I do.

Quoting MilesDependent (Reply 2):
Without being rude, I do think that Indians have higher service standards than most other cultures, so what is an ok flight to us might be a terrible flight to an Indian.

You weren't being rude, and it's not that Indians or others where I come from (the Indian subcontinent), have higher standards, it's just that there is a trend to want to have the best, when you've actually just paid a quarter for what you actually deserve. It's just that part of the world.
 
CaliAtenza
Posts: 1631
Joined: Mon Dec 25, 2006 1:43 pm

RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 6:40 pm

Abrelosojos, another fantastic report. Yours are always pretty fun to read  Smile. Hmmn, i would fly Jet to the US but that would require me to go to DEL from BLR, then to JFK, then to LAX. Too many stops for me  Sad. Maybe when the economic situation gets better they can re-intro their SFO flight and add LAX too  Smile. I wonder how 9W is on the domestic front these days.
 
anshuk
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 24, 2010 9:32 pm

Fantastic TR, yet again!  Smile

I wholeheartedly agree with your views on the crew. On the last 9W flight I took (DEL-LHR), I was feeling a bit under the weather and asked the FA for a paracetamol. She got it for me within a minute and then checked on me after about an hour, bringing some cookies with her. She asked me how I was feeling even while disembarking. Its this genuine human touch that sets 9W apart!

Glad that you had a great flight with them. I finally have enough miles to be able to upgrade to J on my next flight, I will try to do a TR myself!  Smile

Thanks, once again, for the great TR.

Cheers,
Anshuk!
 
b707forever
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 4:01 am

Thanks Alex, I'm sold. When I can it'll be 9W trans-atlantic or if I need to return to India.
 
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vivekman2006
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 6:02 am

Another superb report, Alex!

Quoting Abrelosojos (Thread starter):
“don’t worry ma’am. You’re now with us. Please relax and feel at home. Can I get you something more to drink?”

Wow, now I didn't know such warmth existed on 9W. Lovely!

Quoting Abrelosojos (Thread starter):
(AAmirals Club @ JFK)

The lounge looks pretty average to me. Any pics of the food and drinks on offer

Quoting Abrelosojos (Thread starter):
(Soup)

Is it my perception or the quantity of soup in that bowl really less?

Quoting Abrelosojos (Thread starter):
(Well presented main – look at the crockery!)

Very nice.

Quoting Abrelosojos (Thread starter):
WOW! WOW! WOW! Another data point to support my theory that best cabin crew come from India and Sri Lanka .

I agree with you. Some of them can really make your day.

Quoting Abrelosojos (Thread starter):
On Indian carriers, I have usually preferred the genuine warmth of AI and IC, and thought 9W and IT were trying too hard with the “hot women” lacking a level of genuine smile that would melt your heart away.

Well, AI/IC are really extreme. On some days, their crew can be as warm and homely as they can be, while on some days they can be downright rude. But this 9W crew was simply superb....

- Vivek
 
TurkishWings
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 8:54 am

Great report as always... For a moment I though this would become the number 1 in your list surpassing TK  Smile I see that TK is still leading with a slight margin....
Coffee - Tea or Me?
 
directorguy
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 11:07 am

Great TR as usual Alex, with each TR I like 9W better. Next time I need to travel to Asia (BKK or KUL) I'll definately consider them.
Thanks for sharing.
Regards,
DG
 
justbala
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 2:59 pm

Excellent TR Alex!! Glad to hear that you enjoyed the 9W experience. Luved the Indian Bfast pic. Which sector was tht on?

I flew this route on J class in 2008 (JFK-BRU-BOM), but forgot to keep my camera cells charged and ended up with a dead cam!  Sad and hence no TR.
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
 
Nimish
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Jan 25, 2010 4:17 pm



Quoting TurkishWings (Reply 14):
Great report as always... For a moment I though this would become the number 1 in your list surpassing TK Smile I see that TK is still leading with a slight margin..

The lousy lounge did 9W in...

Alex - super report, it's heartwarming to read of the crew trying to make the flight truly comfortable. BTW, the URL for this report was posted by 9W on their Facebook fan page, that's how I chanced upon it when I did.
Incredible India!
 
SR 103
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Jan 26, 2010 2:50 am

Its a shame to hear about the AA lounge at JFK as there are some US airlines that do offer free drinks and wi fi in their lounges. However food still seems to a foreign concept to all the US airline lounges.

As always a very well written and informative report, thanks for posting. Now I don't have to write up my Jet Airways Business Class experience to BRU as you did it all for me!  Wink
 
MAH4546
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Jan 26, 2010 3:17 am



Quoting Abrelosojos (Thread starter):
I was disappointed that 9W could not enter into a commercial agreement whereby its passengers could get complimentary beverages.



Quoting SR 103 (Reply 18):
Its a shame to hear about the AA lounge at JFK as there are some US airlines that do offer free drinks and wi fi in their lounges. However food still seems to a foreign concept to all the US airline lounges.

If you are flying on any inter-continental routing, Admirals Club is an open bar. You receive coupons upon check-in, though maybe Jet Airways has not contracted with AA for that. Very odd.
a.
 
abrelosojos
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Jan 26, 2010 8:35 am



Quoting MHTripple7 (Reply 5):
Also surprising that you rated this flight higher than the AI nonstop. If you fly NYC-BOM again, will you perhaps opt for the 9W EWR-BRU-BOM instead?

= Well, if you compare the scores, you get a sense of why 9W did better than AI. However, I still prefer going AI nonstop when I am flying to India. This is 9W to BRU; not to India.

Quoting Jayeshrulz (Reply 6):
It really tempts me to try 9W international.

= Go for it. They really are good.

Quoting SQ772 (Reply 7):
9W on the other hand exude a mixture of professionalism, class and warmth that I have yet to experience on any other carrier. I love the fact that the 9W crew take pride in their work, they are extremely well-groomed, and have probably one of the best looking crew around. I've only flown 9W domestically in Y, and even then, I was completely blown away by them. They were consistently very good...

= Yup. I have never had a poor crew with them. More importantly, they seem to be great again. For a year or so, they were just good.

Quoting The777Man (Reply 8):
As for the IFE, selection seems to be much better now than when I flew them in Y about two years ago; selection then was very poor; only about 6 movies with English language. But perhaps the IFE has more options in J than Y ?

= Selections in Y and J are the same; and vastly improved. However, they still need to be do a better job in changing movies and updating the system.

Quoting Flightsimboy (Reply 9):
The crew really seem awesome, and some pics of the crew would have been a great addition to this report.

= Unless the crew volunteers, or asks me what I am doing, I don't take pictures of them.

Quoting Flightsimboy (Reply 9):
The snack bar and the washroom amenities seem sparse. Unless they are quickly replenished. And that seat you were in seemed to be windowless, that is really quite disappointing if you like to look at the window ever so often, as I do.

= Washroom amenities were along with the amenity kit. I thought more than sufficient. Bar was fine. Seat is not windowless ... it is just the herringbone desing.

Quoting CaliAtenza (Reply 10):
Maybe when the economic situation gets better they can re-intro their SFO flight and add LAX too . I wonder how 9W is on the domestic front these days.

= I don't think they are coming for a while.

Quoting Vivekman2006 (Reply 13):
The lounge looks pretty average to me. Any pics of the food and drinks on offer



Quoting Vivekman2006 (Reply 13):
Is it my perception or the quantity of soup in that bowl really less?

= It was. But then again, the boat was pretty deep.

Quoting TurkishWings (Reply 14):
Great report as always... For a moment I though this would become the number 1 in your list surpassing TK I see that TK is still leading with a slight margin....

= It was close for sure. Both airlines are very good. Moreover, TK can probably get a better score if they continue their product and I fly their ex-9W J seats. TK catering is MILES ahead of 9W. However, 9W crew is MILES ahead of TK. This is the main difference.

Quoting Justbala (Reply 16):
Which sector was tht on?

= BRU-MAA ... but business trip.

Quoting Nimish (Reply 17):
The lousy lounge did 9W in...

= Agreed. They could have improved the situation by providing their pax drink coupons and/or wi-fi access.

Quoting SR 103 (Reply 18):
Its a shame to hear about the AA lounge at JFK as there are some US airlines that do offer free drinks and wi fi in their lounges. However food still seems to a foreign concept to all the US airline lounges.

= Sadly so.

Quoting SR 103 (Reply 18):
As always a very well written and informative report, thanks for posting. Now I don't have to write up my Jet Airways Business Class experience to BRU as you did it all for me!

= Haha. How was your experience?

Quoting MAH4546 (Reply 19):
If you are flying on any inter-continental routing, Admirals Club is an open bar. You receive coupons upon check-in, though maybe Jet Airways has not contracted with AA for that. Very odd.

= Ya. It was weird. I was almost going to show my EP card and see what happened.

Saludos and thanks for reading,
A.
Live, and let live.
 
anshuk
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Jan 26, 2010 5:49 pm



Quoting Nimish (Reply 17):
Alex - super report, it's heartwarming to read of the crew trying to make the flight truly comfortable. BTW, the URL for this report was posted by 9W on their Facebook fan page, that's how I chanced upon it when I did.

So, the airlines DO follow this site closely!  Wink

Quoting SR 103 (Reply 18):
As always a very well written and informative report, thanks for posting. Now I don't have to write up my Jet Airways Business Class experience to BRU as you did it all for me!  

NO. You must post it. You must, must, must. :P
 
tonyban
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Jan 26, 2010 6:39 pm

Great Trip report. I took Jet Airways between London and Amritsar (now discontinued) a few years back and was very impressed with the service. Only issue I have with these carriers is the rather generic menu...chicken curry on the way out and chicken curry on the way back.
Beautiful and warm cabin crew as well.
 
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Qatara340
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Wed Jan 27, 2010 5:26 am

I love the Trip Report! Love the pictures =D

In fact, I am a big fan of all your TRIP REPORTS really; however, I think the way you rate things is off--but that is your personal opinion since you travelled not me.

The J seat looks comfy but too narrow and short; I wonder if it feels cramped? I stayed in a VS Upper class suite. I wonder how it compares to that.

The food looks wonderful, and the plates and bowls look very homey and luxurious!

Quoting Abrelosojos (Thread starter):
What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense?

Yes this makes sense! You really feel that you are inside a big machine! =D
لا اله الا الله محمد رسول الله
 
karan69
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Wed Jan 27, 2010 12:57 pm

Nice report Alex,

I had a similar excellent experience on 9W in J on the 77Ws BOM-LHR-BOM, the crew are really that good and they care for you with a whole hearted effort

Karan
 
CaliAtenza
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Wed Jan 27, 2010 4:48 pm



Quoting Abrelosojos (Reply 20):

= I don't think they are coming for a while.

i hope they do...IT was supposed to fly to SFO too...
 
mk777
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Wed Jan 27, 2010 5:20 pm

Another good TR...BTW...Happy New Year!!!

Nice to know that you enjoyed the 9W hospitality. I guess if the crew really do their jobs well and make a pleasant flight for everyone on board, it leaves an indelible mark on the pax and on this flight thats what the crew did..so kudos to 9W for their inflight professionalism.

Quoting Abrelosojos (Thread starter):
Mimosa

I want some too... Smile

The food looks great and you are right, the presentation is phenomenal. Well maybe the aluminum foil spoils the setting a bit....i am going to assume the breads came in it.

The IFE screens are huge....i guess they just need to update it more often with movies etc.

Glad you enjoyed the trip....

Looking forward to reading more of your interesting TR's
come fly with me
 
abrelosojos
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Thu Jan 28, 2010 3:32 pm



Quoting Nimish (Reply 17):
BTW, the URL for this report was posted by 9W on their Facebook fan page, that's how I chanced upon it when I did.

= Yes. Shouldn't they have asked my "permission"  ? Just kidding. BTW, who is the guy they thank for the report?

Quoting Tonyban (Reply 22):
Only issue I have with these carriers is the rather generic menu...chicken curry on the way out and chicken curry on the way back.

= Agreed. 9W would have got a 10 if the food had more variety of offerings. Their presentation and the actual food was very good.

Quoting QatarA340 (Reply 23):
however, I think the way you rate things is off--but that is your personal opinion since you travelled not me.

= Can you explain more? I am always looking to improve the report scoring.

Quoting QatarA340 (Reply 23):
I wonder if it feels cramped? I stayed in a VS Upper class suite. I wonder how it compares to that.

= Not much difference.

Quoting Karan69 (Reply 24):
I had a similar excellent experience on 9W in J on the 77Ws BOM-LHR-BOM, the crew are really that good and they care for you with a whole hearted effort

= Yup.

Quoting CaliAtenza (Reply 25):
i hope they do...IT was supposed to fly to SFO too...

= IT was supposed to do a lot of things  .

Saludos,
A.
Live, and let live.
 
buck3y3nut
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Thu Jan 28, 2010 4:40 pm

an excellent trip report Alex, and it was wonderful to read about the excellent service provided to you by 9W. It's definitely a good sign that despite the recent struggles with the economy, 9W is still able to keep up its reputation as a top notch service provider. Its reports like these that make me want to try them out on an international sector. Hopefully soon enough. Their A330 looks spotless, and the food looks quite delicious (especially the breakfast from another flight you posted). I wonder if the service was consistent throughout the plane, or just in J. Would have been interesting to know.
Thanks a bunch for writing and sharing this trip report with us.  
 
PlaneHunter
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sat Jan 30, 2010 1:34 pm

Hi Alex,

well done, another excellent trip report with many details. What I find a bit disppointing is the limited range of IFE options. Anyway, 9W is a carrier which I really want to try as soon as possible.


PH
Nothing's worse than flying the same reg twice!
 
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Qatara340
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 31, 2010 6:58 am



Quoting Abrelosojos (Reply 27):
= Can you explain more? I am always looking to improve the report scoring.

Well, I dont really know how to put it.

You have travelled on a lot of trips and have written many trip reports, all of which are exciting to read and see BTW. However, you have rated some airlines much lower than the deserve, or some much higher. Hmm.. It is strictly your opinion, but there is no way that X Airways for example, is better than Y Airways; yet, it scored that way.

Just an example, Ill mention your QR Trip Report in Jan. 2009. I mention this because I know first hand what it is like to travel your trip; plus I have travelled hundreds of times with them. You basically complained there about the multiple security checkpoint and the bus ride, as well as the rude FA being Miles ahead of GF, EK, ect..

The truth, to my opinion, is that QR is miles ahead of other carriers in terms of cabin crew service; it won many awards. Certainly better than EK hands-down. Plus, security screening and bus rides are normal in DOH as there are no Jetbridges there; plus DOH rescreens passenger to increse saftey, especially to US bound flights.

That is just one example; and you might not agree. Perhaps it was just a bad experience. But, certainly I would travel QR business than other airlines that ranked higher.
لا اله الا الله محمد رسول الله
 
abrelosojos
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 31, 2010 2:36 pm



Quoting PlaneHunter (Reply 29):
What I find a bit disppointing is the limited range of IFE options. Anyway, 9W is a carrier which I really want to try as soon as possible.

= Well, while the options presented by 9W is definitely not industry leading (ala SQ or QR), it is definitely significantly above average. My bigger pet peeve is that the IFE options are rotated every 2 months ... and some movies seem to stay on forever.

Quoting QatarA340 (Reply 30):
Well, I dont really know how to put it.

You have travelled on a lot of trips and have written many trip reports, all of which are exciting to read and see BTW. However, you have rated some airlines much lower than the deserve, or some much higher. Hmm.. It is strictly your opinion, but there is no way that X Airways for example, is better than Y Airways; yet, it scored that way.

Just an example, Ill mention your QR Trip Report in Jan. 2009. I mention this because I know first hand what it is like to travel your trip; plus I have travelled hundreds of times with them. You basically complained there about the multiple security checkpoint and the bus ride, as well as the rude FA being Miles ahead of GF, EK, ect..

The truth, to my opinion, is that QR is miles ahead of other carriers in terms of cabin crew service; it won many awards. Certainly better than EK hands-down. Plus, security screening and bus rides are normal in DOH as there are no Jetbridges there; plus DOH rescreens passenger to increse saftey, especially to US bound flights.

That is just one example; and you might not agree. Perhaps it was just a bad experience. But, certainly I would travel QR business than other airlines that ranked higher.

= Aah ... so it comes down to the fact that QR was judged relatively poorly  . Ok, let me make a few points that I always maintain in my TR's:

First, remember, that a trip report is for ONLY that flight. For that flight, QR (or whatever airline) may have performed worse than some airlines that are supposedly poor.

Having said that, I personally do not find QR anything extraordinary. You are right ... their cabin crew is good ... and they scored a decent 9.0; however, they are not exemplary by any definition and do not have the natural warmth that seems to be prevalent in many crews I have encountered and rated higher.

Now, their ground handling is POOR. I have had multiple transits at DOH and never really had a good experience. Listen, someone who travels to Somalia, Somaliland, Yemen, Pakistan, Iran is not really a person who would complain about security checks. I get it ALL the time given my bizarre travel pattern. However, at DOH, the difference is that QR and the Qatari security personnel are all rude and uncaring. Moreover, it seems that QR has no interest in improving its delivery. I have actually written to the airline and got no response until date.

I recognize you have had good experiences and are from the region. However, QR must improve its ground personnel before I can call it a truly memorable experience. DOH transit (especially in Y) is just not fun. And, an airline is a sum of all its parts.

Thanks again for the feedback though. Without them, I would have no idea to improve and incorporate if necessary.

Saludos,
A.

PS: If you know people who do ground service at QR, send me a PM. I can forward you the email I wrote to them.
Live, and let live.
 
abrelosojos
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Sun Jan 31, 2010 7:28 pm

BTW, one interaction I forgot with the 9W crew I thought exemplified the crew was the following:

Crew: "Hope you enjoyed the meal"
Me: "Yes. Very much so"
Crew: "Good. I cooked everything myself"

Totally classy!

Saludos,
A.
Live, and let live.
 
ojas
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Feb 01, 2010 8:04 am



Quoting Abrelosojos (Reply 31):
Now, their ground handling is POOR. I have had multiple transits at DOH and never really had a good experience. Listen, someone who travels to Somalia, Somaliland, Yemen, Pakistan, Iran is not really a person who would complain about security checks. I get it ALL the time given my bizarre travel pattern. However, at DOH, the difference is that QR and the Qatari security personnel are all rude and uncaring. Moreover, it seems that QR has no interest in improving its delivery. I have actually written to the airline and got no response until date.

It really amazes me how EY and QR actually handpick rude ground staff. I mean you really have gems of QR on the ground. I got into an argument with the Doha ground staff and had to step back because he was a local.

As far as security personnel go, they are rude at DOH, DXB, AUH, BAH everywhere. Somehow they dpn't like being polite, and when it comes to being an Indian, the lesser said the better it is.
Great leaders don't tell you what to do ... they show you how it's done!
 
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NZ107
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Feb 01, 2010 11:32 am

Hi A.,

9W sounds like a very good airline. Another that's too far out of the way for me to get on! So I thank you once again for flying on these planes which some of us may never get around to trying out. The food and presentation looked immaculate. And the same can be said about the service. Too bad the IFE can't match the rest.

Regards,
Nicholas
It's all about the destination AND the journey.
 
abrelosojos
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Mon Feb 01, 2010 6:29 pm



Quoting Ojas (Reply 33):
As far as security personnel go, they are rude at DOH, DXB, AUH, BAH everywhere. Somehow they dpn't like being polite, and when it comes to being an Indian, the lesser said the better it is.

= I actually have never had a problem at BAH. I like BAH. I think of the GCC countries, the people are nice at BAH. And, I don't think it is restricted to Indians only. I think the people are in generally rude.

Quoting Ojas (Reply 33):
I got into an argument with the Doha ground staff and had to step back because he was a local.

= While the local staff is definitely horrible, I have had really poor service at DOH from Filipinos as well as Indians.

Quoting NZ107 (Reply 34):
Too bad the IFE can't match the rest.

= Yup.

Saludos,
A.
Live, and let live.
 
Pe@rson
Posts: 16025
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RE: Jet Airways 9W 225: 03/NOV/09: JFK-BRU: J Cabin

Tue Feb 02, 2010 7:19 pm

Great report! Thanks for it.

[Edited 2010-02-02 11:27:34]
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