chrisrad
Topic Author
Posts: 963
Joined: Tue Dec 05, 2000 7:26 pm

AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 11:04 am

Time for my annual holiday away, this time it was time for a trip to the USA again. Wanting to try something new, I did a rather convoluted route with AirAsia X MEL-KUL-MEL then SQ KUL-SIN-LAX-EWR-LAX-KUL, reason for this is that if you fly SQ from KUL it's approx half the price than direct from SIN, which suited me fine as I got a great deal on the new AirAsia X premium seats from MEL, $1100 AUD return. About the same cost as MH in Y class. Whilst it's obviously not the same as MH Business class, with no lounge, no nice catering or amenities, BUT, the seat is pretty much the same as the one MH use, except with a lot less pitch. So if you are not fussed with the extras and are just looking for the extra comfort it's certainly worth it.

Now onto SQ, well after years of being loyal to MH, and as others here have pointed out they have declined badly in some areas over the last few years. I thought I would give SQ a go, and try the direct A345 all J class service to LAX and return from EWR. Well what can I say, my travelling partner and myself still think MH crew are just that bit better than SQ, the crew on the EWR-SIN sector were definitely not full of smiles that night, not to mention the plane was a bit shabby as well, in the toilet the covers over the waste basket were all broken, held up with tape, I had to tell the FA that they had run out of toilet seat covers and also there were no cups either.
The seats on the A345 are nice and wide, but for me in the bed mode it is just too short, admittedly it's probably not for people who are 6'4", I had to find weird angles to fit my feet into the small hole so that I could fit into the rest of the bed. Regardless it's still better than sloper seats. I still think the most comfortable "bed" I have tried so far would have to be on VS.
Catering on SQ is average in my opinion, nothing really stood out. They had a Satay entree course on the SIN-LAX sector which was pale in comparison to MH, 3 sticks, stupid little dishes to which they didn't give a fork or spoon to get the sauce out, and a wrapped in foil hand wipe?? Even MH can manage a wet towel in a bowel.
Catering from EWR was not very good at all, nearly everything I had looked and tasted very average, one of the FA's commented that the catering ex EWR was not as good as from SIN, it was pretty obvious.
Another disappointment would be the lack of a proper amenity kit, I think when you are paying top dollar, something more than $1 socks and an eyeshade would be nice. Admittedly they stock up their lavs with shaving kits, toothbrushes, combs, L'occitane creams and fragrances and mouthwash.
SQ's lounge in T3 at SIN is to die for though, fantastic in every respect, massive seating area, huge range of foods and drinks to try, best shower facilities this side of a 5 star hotel.

Enough talking now onto the photos

2nd July 2010
MEL-KUL
AirAsia X D7 2723
Aircraft: A333
Dep: 0045 Arr: 0700
Flight time approx: 8 hours

Complimentary Pillow and blanket as part of the Premium seats
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04184.jpg
Average legroom for Business Class
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04185.jpg
The lovely complimentary water
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04186.jpg
Cabin seating, 2 x 2 x 2, 12 seats in total
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04188.jpg
Seat controller, pretty much the same as what MH, TG use
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04189.jpg
More cabin shots
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04190.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04192.jpg
The lovely complimentary meal, I chose Malaysian which was Nasi Lemak
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04194.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04195.jpg
Seat in lie-flat mode
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04198.jpg
Arrival in KUL LCCT
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04201.jpg
Baggage Claim
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04202.jpg
Quick taxi to the main terminal in KUL to check in for KUL-SIN-LAX
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04203.jpg
Familiar sights of KUL
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04207.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04209.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04210.jpg

2nd July 2010
KUL-SIN
Singapore Airlines SQ107
Aircraft: B772
Dep: 1025 Arr: 1120
Flight time approx: 40 mins

SQ Lounge in KUL
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04211.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04212.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04213.jpg
Rather limited selection of anything
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04215.jpg
The 3 computer terminals
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04216.jpg
Our Star Alliance livery aircraft to SIN
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04217.jpg
Onboard with the regional J class seats
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04219.jpg
Welcome drink
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04220.jpg
Cabin shot
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04221.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04223.jpg
Surely they could remove the wrapper and sticker before giving it out?
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04224.jpg
Arrive in T2, caught the train across to T3 Changi
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04229.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04230.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04231.jpg
Entry into the fantastic lounge
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04232.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04233.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04234.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04235.jpg
Seating areas
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04236.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04237.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04238.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04239.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04240.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04244.jpg
Kitchen, dining areas
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04241.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04242.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04243.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04245.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04246.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04247.jpg
Few more general pics
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04249.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04250.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04251.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04252.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04257.jpg

2nd July 2010
SIN-KUL
Singapore Airlines SQ038
Aircraft: A345
Dep: 1620 Arr: 1745
Flight time approx: 16.30

Boarding the all J class A345
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04258.jpg
Champagne welcome drink
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04260.jpg
Seats
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04261.jpg
Vanity mirror
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04262.jpg
Ipod connector and USB connections
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04263.jpg
Narrow aisle from the wide seats
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04268.jpg
Seat controls
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04269.jpg
The seat itself
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04324.jpg
Inflight
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04271.jpg
Headphones and amenity kit, consisting of really cheap socks and an eyeshade
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04272.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04274.jpg
Singapore Sling before the first meal service
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04275.jpg
Menu
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04279.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04280.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04282.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04283.jpg

The rather poor Satay effort, 3 sticks and nothing to get the sauce out with, and the cheap hand wipe, definitely not MH
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04277.jpg
Entree - Prawns and Artichoke Salad
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04285.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04286.jpg
Main - My partner had the Wagyu Don
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04290.jpg
Main - I had the Duck
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04291.jpg
Ice cream for dessert
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04293.jpg
Cheese and Fruit
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04297.jpg
Praline....
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04299.jpg
Dimming cabin lights for sleep
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04302.jpg
Bed made up, note the narrow hole for your feet
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04305.jpg
Another cabin shot
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04307.jpg
IFE controller always telling you how long you have till destination
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04311.jpg
Our route
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04312.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04315.jpg
Time for morning
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04316.jpg
Starter - Parma Ham
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04318.jpg
Main - Eggs and Ham
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04320.jpg
My partner had the beef
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04322.jpg
Dessert - Peach frangipane
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04323.jpg
Decent into LAX
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04327.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04328.jpg

15th July 2010
EWR-SIN
Singapore Airlines SQ021
Aircraft: A345
Dep: 2300 Arr: 0550
Flight time approx: 17.50

SAS lounge in EWR
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05101.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05102.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05103.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05104.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05105.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05106.jpg

Boarding
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05107.jpg
Welcome drink
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05109.jpg
Flight times
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05114.jpg
Amenity kit, headphones and menu
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05118.jpg
Mixed nuts for starters
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05119.jpg
Singapore Sling
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05121.jpg
Dinner service about to start
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05123.jpg
Entree - Lobster, which was like chewing gum
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05126.jpg
Main - Beef, tasted and looked awful
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05127.jpg
Dessert - Chocolate peanut-butter ice cream
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05130.jpg
Cheese and fruits
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05133.jpg
Our route over the north pole, through Russia then China
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05135.jpg
Mid-flight snack.....chicken satay
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05137.jpg
Slowly getting closer to SIN
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05141.jpg
Another snack I thought I would try, Beef steak sandwich, what a mistake, absolutely horrible
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05142.jpg
Breakfast service 2 hours before landing - Fruits
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05144.jpg
The main - Vegetable Fritatta, bacon, mushrooms and potato, could it look any worse?
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05146.jpg
My partner had the Halibut fish, looked somewhat better
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05149.jpg

Arrived in Singapore, spent a few hours in the T3 lounge before making our way to T2 for our Silkair connecting flight to KUL

17th July 2010
SIN-KUL
Silkair SQ5316
Aircraft: A319
Dep: 1015 Arr: 1110
Flight time approx: 40 mins
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05150.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05153.jpg

Comfortable seats on Silkair
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05154.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05155.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05156.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05157.jpg
Very quick meal service, they literally take away the plate as you put the food into your mouth
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05159.jpg

Final flight home, change of terminals in KUL to the LCCT

17th July 2010
KUL-MEL
AirAsia X D7 2722
Aircraft: A333
Dep: 1340 Arr: 2330
Flight time approx: 7.30

Not many photos by this stage as I was exhausted

Cabin views
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05160.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05162.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05165.jpg
Meal
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05166.jpg
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC05167.jpg

The End

Hope you enjoyed!
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 11:47 am

OMG! Chrisrad NOT flying MH and flew D7 instead LOL! Nice trippie, I think this is the first trip report which featured D7's new Premium seats.
 
borax
Posts: 17
Joined: Sun Dec 13, 2009 2:05 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 12:37 pm

Good work mate. I've always been fascinated about the SIN-EWR/LAX flights.
 
BMIFlyer
Posts: 8065
Joined: Mon Feb 23, 2004 7:11 am

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 12:38 pm

Nice report, and some excellent pictures.

Quoting chrisrad (Thread starter):
The rather poor Satay effort, 3 sticks and nothing to get the sauce out with

Yikes! I agree, compared to the Satay I had on SQ in F a couple of years ago.

Also, the Steak sandwich looked poorly presented as well.
Sometimes You Can't Make It On Your Own
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 2:20 pm

Upon reading your trip report once again, guess what?

Quoting chrisrad (Thread starter):
2nd July 2010
KUL-SIN
Singapore Airlines SQ107
Aircraft: B772
Dep: 1025 Arr: 1120
Flight time approx: 40 mins

I was on the same flight! If you decided to peek-a-boo behind the curtain that day, you could spot me at 34A LOL.

The Star Alliance liveried 9V-SRE has been booked by Russia's Transaero. That flight could be our last time flying with her. I find it interesting as well that the loads on D7's Premium cabin on your flights are very good.

Too bad to hear about the underwhelming experiences aboard SQ's flagship flights.
 
AI151
Posts: 287
Joined: Wed Dec 09, 2009 3:20 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 2:20 pm

Hey Chrisrad nice TR and some good pictures. It's a shame that SQ didn't seem to meet your expectations. Normally whenever I've flown with them from London the food and service in general is outstanding no matter what class I've travelled in and the food even better.

Quoting chrisrad (Thread starter):
Wanting to try something new, I did a rather convoluted route with AirAsia X MEL-KUL-MEL then SQ KUL-SIN-LAX-EWR-LAX-KUL, reason for this is that if you fly SQ from KUL it's approx half the price than direct from SIN, which suited me fine as I got a great deal on the new AirAsia X premium seats from MEL, $1100 AUD return.

I never knew this, very odd indeed but good on you for finding out!

Quoting chrisrad (Thread starter):
SQ's lounge in T3 at SIN is to die for though, fantastic in every respect, massive seating area, huge range of foods and drinks to try, best shower facilities this side of a 5 star hotel.

It's one of the best lounges I've ever been to. Not only the showers but as your pictures show you could be mistaken for thinking that you've walked into a new hotels lobby area as well as a few restaurants.

Sandeep (AI151)
Modern Vision. Timeless Traditions...
 
chrisrad
Topic Author
Posts: 963
Joined: Tue Dec 05, 2000 7:26 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 19, 2010 9:52 pm

Quoting 9MMAR (Reply 4):
I was on the same flight! If you decided to peek-a-boo behind the curtain that day, you could spot me at 34A LOL.

LOL what a coincidence if only I knew!!



Quoting BMIFlyer (Reply 3):
ce report, and some excellent pictures.

Quoting chrisrad (Thread starter):
The rather poor Satay effort, 3 sticks and nothing to get the sauce out with

Yikes! I agree, compared to the Satay I had on SQ in F a couple of years ago.

To compare with MH
http://i2.photobucket.com/albums/y22/chrisrad/DSC03864.jpg

Quoting 9MMAR (Reply 4):
Too bad to hear about the underwhelming experiences aboard SQ's flagship flights.

I wouldn't say underwhelming, just I had high expectations as many here carry on about SQ being so superior, the truth is, cabin service and catering wise there is not much difference between them, the only thing they are better in is their hard product.

Quoting AI151 (Reply 5):
Quoting chrisrad (Thread starter):
Wanting to try something new, I did a rather convoluted route with AirAsia X MEL-KUL-MEL then SQ KUL-SIN-LAX-EWR-LAX-KUL, reason for this is that if you fly SQ from KUL it's approx half the price than direct from SIN, which suited me fine as I got a great deal on the new AirAsia X premium seats from MEL, $1100 AUD return.

I never knew this, very odd indeed but good on you for finding out!

The price differences depending where you depart from are huge, CGK is also another cheap airport to leave from. An extra 40 min flight in my instance was well worth saving about 50% off the price!
Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
 
767747
Posts: 2127
Joined: Wed Jan 26, 2005 10:08 am

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 1:16 am

Great report! Nice views from all of your flights. The seats look pretty comfy on Air Asia X! What a long flight; EWR-SIN. Did not know they still had this direct flight! I thought it was stopped a while back.

767747
I love to fly!
 
ewrkid
Posts: 90
Joined: Thu Dec 18, 2008 11:13 pm

RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 1:44 am

Really great TR glad to see an updated one with the new J seats on the EWR-SIN, How were the loads on the EWR-SIN flight??
 
sfflyer123
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 2:46 am

This is a great TR! It is always surprising to see that SQ's food is not good, as noted by your comments on the return to Singapore. I always imagined SQ's food to be simply outstanding, and it is surprising to see that some of it was actually not terribly good. Thank you for this TR!
 
Burj
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 6:11 am

Great trip report!

In the picture for the SilverKris lounge in KUL there is a card board woman in a green dress/uniform. Which airline is that for?

I know they often put out these cardboard women to show the lounge is available for other airlines, I'm just not familiar with that uniform...
 
ycp81
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 7:20 am

Quoting burj (Reply 10):
In the picture for the SilverKris lounge in KUL there is a card board woman in a green dress/uniform. Which airline is that for?

That is Silkair, SQ's sister airline. In fact, most of SQ's KUL flights are handed over to Silkair.
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OA260
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 10:09 am

Great report , all that food is making me hungry. Some very nice pics you took.

OA260
 
HermansCVR580
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 1:08 pm

Great report. I must say the SQ lounge at EWR looks like one of those display rooms at IKEA, not that there is anything wrong with that.
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ManekS
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Jul 20, 2010 7:39 pm

Quoting HermansCVR580 (Reply 13):

Great report! That's the SAS lounge (SQ doesn't have it's own lounge at Newark) which explains the IKEA design. Im surprised about the presentation of the EWR-SIN food as I did this route back in December and it was fine.
 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Wed Jul 21, 2010 9:20 am

Quoting sfflyer123 (Reply 9):
This is a great TR! It is always surprising to see that SQ's food is not good, as noted by your comments on the return to Singapore. I always imagined SQ's food to be simply outstanding, and it is surprising to see that some of it was actually not terribly good. Thank you for this TR!

I was very surprised as well, especially when so many here compare them to MH, being a former MH frequent flier I was more the surprised at the differences.

Quoting ManekS (Reply 14):
Im surprised about the presentation of the EWR-SIN food as I did this route back in December and it was fine.

Maybe I just had bad luck? Though the crew commented on the food as well, so it wasn't just me being picky.

Quoting ewrkid (Reply 8):
Really great TR glad to see an updated one with the new J seats on the EWR-SIN, How were the loads on the EWR-SIN flight??

SIN-LAX was about 80% ful, EWR-SIN was 100% full
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abrelosojos
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Wed Jul 21, 2010 4:26 pm

What a wonderful report! I was especially excited to read about Air Asia's new J product. You know, I think they might have a "revolutionary" idea as I'd totally pay-up to those levels than fly Y in a regular airline. It will be interesting to see how their business model continues to perform. I am increasingly becoming a fan of them.

Quoting chrisrad (Thread starter):
Well what can I say, my travelling partner and myself still think MH crew are just that bit better than SQ, the crew on the EWR-SIN sector were definitely not full of smiles that night, not to mention the plane was a bit shabby as well, in the toilet the covers over the waste basket were all broken, held up with tape, I had to tell the FA that they had run out of toilet seat covers and also there were no cups either.

= WOW. I have not flown SQ in a while, but this seems pretty bad. MH crew are a LOT better than SQ for me.

Quoting chrisrad (Thread starter):
Another disappointment would be the lack of a proper amenity kit, I think when you are paying top dollar, something more than $1 socks and an eyeshade would be nice. Admittedly they stock up their lavs with shaving kits, toothbrushes, combs, L'occitane creams and fragrances and mouthwash.

= Ya. And sadly, these "kits" have been the SAME for the longest time!

Quoting chrisrad (Reply 6):
I wouldn't say underwhelming, just I had high expectations as many here carry on about SQ being so superior, the truth is, cabin service and catering wise there is not much difference between them, the only thing they are better in is their hard product.

= I think this summarizes the difference completely!

Thanks again for the report.

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A.
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chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Thu Jul 22, 2010 7:56 am

Quoting abrelosojos (Reply 16):
= WOW. I have not flown SQ in a while, but this seems pretty bad. MH crew are a LOT better than SQ for me.
Quoting abrelosojos (Reply 16):
Quoting chrisrad (Reply 6):
I wouldn't say underwhelming, just I had high expectations as many here carry on about SQ being so superior, the truth is, cabin service and catering wise there is not much difference between them, the only thing they are better in is their hard product.

= I think this summarizes the difference completely!

We both thought having MH crew onboard SQ product would create the ultimate airline. I can only hope when MH finally get their A380's they will revamp their premium product.
MH crew just seem more genuine and more down to earth in their friendliness, not do everything by the book which seems to be the SQ mentality, prime example was on the EWR-SIN flight we had quite heavy turbulence throughout the flight every single time without fail they would read exactly the same script when the seat belt sign came on, including "we will be suspending the hot beverage service...." even when there absolutely NO service happening in the cabin. This was announced about 10 times.....
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Fri Jul 23, 2010 6:06 pm

Quoting chrisrad (Reply 17):
MH crew just seem more genuine and more down to earth in their friendliness

This is the very reason MH is number one for me, and always will be. And to be treated like Ro'Y'alt'Y' in Y is just so amazing. I can only imagine what travelling and J and Y on MH would be like. I have never ever seen the same level of genuine and down to earth friendliness on all sectors of any airline as I did with MH. I first thought being a US flight the service was that way, but when that same level of service transferred to a flight to KHI where service levels can drop considerably, I was impressed. That truly made MH stand out!! (Okay I need to work on a my MH photographic flight report soon)
 
ebbuk
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Sat Jul 24, 2010 12:59 am

Thanks for the report on the SQ 345 Leadership (oh those heady themes of yester year) One day I will fly on those sectors.
 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Sat Jul 24, 2010 10:57 pm

Quoting flightsimboy (Reply 18):
This is the very reason MH is number one for me, and always will be. And to be treated like Ro'Y'alt'Y' in Y is just so amazing. I can only imagine what travelling and J and Y on MH would be like. I have never ever seen the same level of genuine and down to earth friendliness on all sectors of any airline as I did with MH. I first thought being a US flight the service was that way, but when that same level of service transferred to a flight to KHI where service levels can drop considerably, I was impressed. That truly made MH stand out!! (Okay I need to work on a my MH photographic flight report soon)

Infact I have sometimes found the regional crews are even friendlier than longhaul, it was the same on SQ some of the best crew I had were on the KUL-SIN sectors, and the Silkair crew were also outstanding.

As much as I love them as well, it's hard to fly them anymore as they are not value for money in Business class from Australia, occasionally there are some deals to be had, but I find their pricing too high for the dated product they have. I'm just hoping with the A380 coming soon then re-vamp their premium products to at least match their competitors, not always be a step behind as they are at the moment.
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crdaus
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Sun Jul 25, 2010 2:18 am

Quoting chrisrad (Thread starter):
Catering on SQ is average in my opinion, nothing really stood out.

Couldn't agree more. It's the same in 1st class. I can't understand why so many people think SQ food is so good. I think it is mostly terrible. What a cop out serving ice cream for dessert. I bet the ice cream was as hard as a rock.
 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Jul 26, 2010 8:29 am

Quoting crdaus (Reply 21):
Quoting chrisrad (Thread starter):
Catering on SQ is average in my opinion, nothing really stood out.

Couldn't agree more. It's the same in 1st class. I can't understand why so many people think SQ food is so good. I think it is mostly terrible. What a cop out serving ice cream for dessert. I bet the ice cream was as hard as a rock.

Where are all the SQ fans now? Seems very quiet from them. I can see why they do win Airline of the year on occasion, because as a whole most of what they do is good, but then some competitors do other things better. My biggest disappointments were the amenity kit and the food. Biggest highlight was the lounge in T3, the seat was also good, but it's a silly design in the bed mode, the hole where you are supposed to put your feet in is tiny for someone of my height it's not long enough either, I had to be in a weird fetal position to be able to fit on the bed.

Anyway I think this will be my last SQ flights for a while, I'm eyeing the new Oman Air from KUL or BKK to Europe for next year. $6500 AUD to Europe with SQ or $2600, for an even better seat with Oman...
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beowulf
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Wed Jul 28, 2010 6:54 am

Quoting chrisrad (Thread starter):
Another disappointment would be the lack of a proper amenity kit, I think when you are paying top dollar, something more than $1 socks and an eyeshade would be nice. Admittedly they stock up their lavs with shaving kits, toothbrushes, combs, L'occitane creams and fragrances and mouthwash.

The amenity kits on LH are even crummier. My favorite is the cheap tooth paste even in F.  
 
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Fri Jul 30, 2010 7:06 am

Quoting beowulf (Reply 23):
Quoting chrisrad (Thread starter):
Another disappointment would be the lack of a proper amenity kit, I think when you are paying top dollar, something more than $1 socks and an eyeshade would be nice. Admittedly they stock up their lavs with shaving kits, toothbrushes, combs, L'occitane creams and fragrances and mouthwash.

The amenity kits on LH are even crummier. My favorite is the cheap tooth paste even in F.  

But don't you get the nice Rimowa cases? They go for a fortune on Ebay!!

I would not expect so much if they weren't a top dollar airline, I can't understand why TG, MH etc can offer something and they can't.
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beowulf
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Aug 03, 2010 6:23 am

Quoting chrisrad (Reply 24):
But don't you get the nice Rimowa cases? They go for a fortune on Ebay!!

They were only for a limited time and only in First Class.
 
joffie
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Aug 03, 2010 11:17 am

Gday Chris

Nice reports. AirAsia is great for the price. Beats the MH fare for their J class. Cant justify an extra 2000 for food and service, rather spend that on a nice hotel.

Shame about the SQ catering though.
 
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 9:16 am

Quoting joffie (Reply 26):
Gday Chris

Nice reports. AirAsia is great for the price. Beats the MH fare for their J class. Cant justify an extra 2000 for food and service, rather spend that on a nice hotel.

Shame about the SQ catering though.

Well we can just hope Airasiax don't raise their fares, I think a lot of people will realise the value with their premium class, it's still better than Y+ on QF or VS, for a lot less money.

SQ catering... it seems i'm not the only one to find it less than great.
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infinit
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 12:46 pm

Hi Chris. Nice TR. I think you've done a much better job with the pics. The Silverkris Lounge looks a lot better in your pics than in mine!

I'm surprised the food wasn't as good on your SQ trip. I've travelled with them recently in F once, J once, Y on four legs and on all it was great. Then again other than SQ most of the airlines I've taken are US carriers which definitely had poorer catering by any general yardstick in both Y and J.

About the crew, that's definitely subjective but on every flight I've had with them, I found them to be well polished but warm and personal as well. Personally, I prefer them to the MQ crew.

I have to agree, based on the pic you posted, the MH satay looks better than what I had on SQ. I'd love to try MH in J someday. Definitely my second favorite airline, closely behind SQ  
 
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 4:17 pm

Hi Chris,

What an exhausting trip! Fantastic pictures, and a really interesting routing. Also, a bloody long trip too... Huge distances.

Air Asia seemed to be offering a very fair product, and the seats looked quite plush! Can I just confirm that you receive those meals for free yeah?

Also, I don't think I have seen pictures of that SQ lounge at Changi - it looks like the best lounge I have ever seen - super plush, luxurious and very good.

Cheers

Luke
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BigMac
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 4:53 pm

Very nice trip report. Sorry to hear about your not so good experience with SQ.

Quoting chrisrad (Thread starter):
Surely they could remove the wrapper and sticker before giving it out?
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04224.jpg

I fully agree that they at least could have removed the sticker (wrapper preferable though).

Quoting chrisrad (Thread starter):
The rather poor Satay effort, 3 sticks and nothing to get the sauce out with, and the cheap hand wipe, definitely not MH
http://i2.photobucket.com/albums/y22/chrisrad/2010%20Trip/DSC04277.jpg

In SQ's defense, the satays are only an appetizer so 3 satay sticks should be enough. Additionally, in order to get sauce on your satays you just lift the bowl with sauce and pour it over your satays (not very difficult). Looking at MH's satays the sauce is already on the satays. What if I don't want sauce on my satays? Now that's a problem... Regarding the hand wipe that you got with your satays, it will take off the oil and sauce (and will leave your hand with a nice smell as well) from the satays better than a (cold) towel.
For reference your MH satays:
http://i2.photobucket.com/albums/y22/chrisrad/DSC03864.jpg

BTW the satays in SQ F aren't served much differently (which again I thought were fine):
http://i4.photobucket.com/albums/y120/gxshiem/Asia%20Trip%20November%2015%20-%20%20December%202%202009/Day%202/009.jpg

I think an airline can't be the best at everything. The cost will probably be too high to attain that goal. The way I see it is that SQ tries to be the best at the most important things or find a good compromise at least. Additionally, SQ doesn’t go unnecessarily (and waistfully) over the top like some airlines and looking at your trip report nothing was bad/horrible/offensive. BTW I have never flown MH so I can't compare SQ with MH obviously.
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9MMAR
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 6:48 pm

Quoting BigMac (Reply 30):
BTW the satays in SQ F aren't served much differently (which again I thought were fine):
http://i4.photobucket.com/albums/y120/gxshiem/Asia%20Trip%20November%2015%20-%20%20December%202%202009/Day%202/009.jpg

As a comparison, this is MH's satay in the First Class.

 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 09, 2010 9:27 pm

Quoting BigMac (Reply 30):
In SQ's defense, the satays are only an appetizer so 3 satay sticks should be enough. Additionally, in order to get sauce on your satays you just lift the bowl with sauce and pour it over your satays (not very difficult). Looking at MH's satays the sauce is already on the satays. What if I don't want sauce on my satays? Now that's a problem... Regarding the hand wipe that you got with your satays, it will take off the oil and sauce (and will leave your hand with a nice smell as well) from the satays better than a (cold) towel.

Well believe me I tried "pouring" the sauce over the meat, but it was so dense that it did not move from the micro-bowel, so yes it was rather difficult.
On MH they do ask if you want the sauce next to the meat or on top, you do get a choice.
Let me see a 2mm thick sheet of cloth with scented water, or a thick wet terry towel hand towel. I think the later would do a better job. In any case there is hardly opportunity to get your hands dirty with the SQ offering.

Quoting BigMac (Reply 30):
I think an airline can't be the best at everything. The cost will probably be too high to attain that goal. The way I see it is that SQ tries to be the best at the most important things or find a good compromise at least. Additionally, SQ doesn’t go unnecessarily (and waistfully) over the top like some airlines and looking at your trip report nothing was bad/horrible/offensive. BTW I have never flown MH so I can't compare SQ with MH obviously.

When you win "Airline of the Year" so many times, I believe there is a certain expectation of levels of service in all areas. The catering especially ex-EWR was not very good, and the crew were also very average. I think years of being spoilt on MH makes you have high expectations.

Quoting infinit (Reply 28):
About the crew, that's definitely subjective but on every flight I've had with them, I found them to be well polished but warm and personal as well. Personally, I prefer them to the MQ crew.

But thats quite the opposite I have felt with SQ crew, they are polished and professional, but everything is by the book. MH crew have much more personality, more warmth and charm. On MH I have always got that "welcome back" feeling when boarding every flight.

Believe me I am not saying MH is so far superior to SQ because they are not, their product on board is light years behind what SQ have to offer, but my point is there is not much between them in many areas which so many on here try to make out.
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infinit
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Thu Aug 12, 2010 3:52 pm

Quoting chrisrad (Reply 32):
But thats quite the opposite I have felt with SQ crew, they are polished and professional, but everything is by the book. MH crew have much more personality, more warmth and charm. On MH I have always got that "welcome back" feeling when boarding every flight.

Believe me I am not saying MH is so far superior to SQ because they are not, their product on board is light years behind what SQ have to offer, but my point is there is not much between them in many areas which so many on here try to make out.

Strange.. On almost all my flights, even in Y, the crew went above and beyond to make the flight memorable. On my previous trip SIN-TYO in Y, I ordered the Low Fat Meal Option. It was great but the portion was rather small. A steward I chatted with earlier in the galley noticed this as he walked past and asked if he could prepare me some snacks.

But I suppose you could have as enthusiastic service on other airlines as well- I see your point. In this sense SQ might appear over-hyped since it has consistently been marketing itself on its soft product (service and the Singapore Girl) when some airlines can offer a similarly good soft product. Just that they lack the marketing prowess SQ had created over the years.

But what I thought was disturbing was the food on the SIN-KUL sector in J. Okay, it was a 45 minute flight but still, they could have removed the wrap from the packaging and had some fresh vegetables on the plate with some garnishing on the side. Shame on their cateting there. I'd definitely complain about this if I were you. Its not acceptable in J.

On a whole, based on what I've experienced so far, I personally find SQ the best though, largely for their soft product and secondarily for the hard product.
 
VHVXB
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Tue Aug 17, 2010 8:21 am

Hi Chris,

thank you for sharing another one of your photo trip reports. It appears that you were quite disappointed with SQ experience particulalry with the catering, though it would interesting to compare the current MH product against SQ on a similar route.
 
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Aug 23, 2010 7:57 am

Quoting infinit (Reply 33):
Strange.. On almost all my flights, even in Y, the crew went above and beyond to make the flight memorable. On my previous trip SIN-TYO in Y, I ordered the Low Fat Meal Option. It was great but the portion was rather small. A steward I chatted with earlier in the galley noticed this as he walked past and asked if he could prepare me some snacks.

I last flew Y on SQ in 2009, DEL-SIN, honestly the crew were awful, I don't know if it was that particular route, no smiles from the crew, there was a "senior" leading flight attendant who was barking at the junior crew. Meal service was a disgrace, surely it doesn't take 2 hours to serve an economy meal? The whole time all I could hear was the supervisor barking orders from the back. Come landing in SIN, they were extremely disorganised - headsets not collected on one side, people still had window shades down and a few were still reclined as we touched down, not at all the SQ I thought I would experience, the icing on the cake was after we landed, the same FA was on the airphone bitching to a crew member about another member of crew, in full audible range of the passengers. Very unprofessional.

Quoting infinit (Reply 33):
But what I thought was disturbing was the food on the SIN-KUL sector in J. Okay, it was a 45 minute flight but still, they could have removed the wrap from the packaging and had some fresh vegetables on the plate with some garnishing on the side. Shame on their cateting there. I'd definitely complain about this if I were you. Its not acceptable in J.

Well even more ironic, how can their "low cost" airline Silkair manage to present the food better on the same route? makes no sense to me.
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infinit
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Wed Aug 25, 2010 1:23 am

Chris: Wow, I cannot imagine anything remotely like that on SQ. From what I've seen, every single thing is regimented (its almost like Taylorism brought into the service industry) so the experience newer strays much. But I guess if I ever get what you claimed to have experience on that flight, that would be it for me an SQ!

For now, every flight I've had with them has had consistent service standards, and I've found them to add a personal, caring touch to things so I'm sticking with them till I get proven wrong :P



About Silkair, no they are not a low-cst carrier and never were. Actually they have always positioned themselves as the very opposite of that- they've always tried to position themselves as the best, most premium regional airline. They are a regional airline, not a budget airline. Basically they are a premium airline that flies to exotic routes in Asia.

Looks like MI's marketing/pr should work on this. Seems like most people out of Asia have a very different impression of MI. They never were budget and on routes like KL they share with SQ, their fares are sometimes higher!
 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Sat Aug 28, 2010 3:12 am

Quoting infinit (Reply 36):
Chris: Wow, I cannot imagine anything remotely like that on SQ. From what I've seen, every single thing is regimented (its almost like Taylorism brought into the service industry) so the experience newer strays much. But I guess if I ever get what you claimed to have experience on that flight, that would be it for me an SQ!

It might have been a once off, but it certainly was not what I was expecting. I think you always remember the bad experiences better, than the good ones.

Quoting infinit (Reply 36):
For now, every flight I've had with them has had consistent service standards, and I've found them to add a personal, caring touch to things so I'm sticking with them till I get proven wrong :P

Have you ever flown MH?

Quoting infinit (Reply 36):
About Silkair, no they are not a low-cst carrier and never were. Actually they have always positioned themselves as the very opposite of that- they've always tried to position themselves as the best, most premium regional airline. They are a regional airline, not a budget airline. Basically they are a premium airline that flies to exotic routes in Asia.

Looks like MI's marketing/pr should work on this. Seems like most people out of Asia have a very different impression of MI. They never were budget and on routes like KL they share with SQ, their fares are sometimes higher!

I probably used the wrong terminology for Silk Air, I think by Asian airline standards as soon as you are put on a A320 or similar you automatically think LCC. My point remains, how is it possible to present the food so much better with them, than SQ itself?
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infinit
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Sat Aug 28, 2010 2:15 pm

Quoting chrisrad (Reply 37):
Have you ever flown MH?

Yeap, but only shorthaul. Was a decent flight but nothing memorable about it, little warmth or personal touch from the crew. But I qualify I've only had one roundtrip SIN-KUL with them, maybe they are better long haul or maybe I just had a crew that wasn't very motivated. I dont consider my experience poor, and I'll definitely consider flying them again (if they offer fares far lower than SQ of course:P).

Quoting chrisrad (Reply 37):
My point remains, how is it possible to present the food so much better with them, than SQ itself?

I think the point is that SQ is expected to have better catering/presentation too. Okay, SQ fares in Y these days are sometimes not much higher than LCC Jetstar, like when my colleague flew to BKK recently, SQ was S$40 more... but if claims that SQ is still as good as it used to be are to be believed, the catering should be top of the line. But it isn't. I've found them good but not consistently the best at catering.

I wouldn't be surprised if Silkar offers better catering/presentation. Again, they are the top tier of the regional carriers and their fares are on the higher end, sometimes higher than SQ.

Like I mentioned ealier though, I found the food served in J on the short haul KUL-SIN route rather disturbing though.. that pita looked like something that'd cost under $5 at my local bakery and it was served in a plastic wrap! That's really unacceptable in J, I'd have complained if I were you.


I'd personally sum up SQ as a great carrier, good hardproduct but not necessarily the best, some airlines could offer better, excellent soft product but that's subjective as well. I think its really about what appeals to you. I've had memorable flights with them so I prefer them, based on my experiences now at least.

[Edited 2010-08-28 07:20:00]
 
chrisrad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Sep 06, 2010 11:02 am

Quoting infinit (Reply 38):
Yeap, but only shorthaul. Was a decent flight but nothing memorable about it, little warmth or personal touch from the crew. But I qualify I've only had one roundtrip SIN-KUL with them, maybe they are better long haul or maybe I just had a crew that wasn't very motivated. I dont consider my experience poor, and I'll definitely consider flying them again (if they offer fares far lower than SQ of course:P).

Well SIN-KUL return is really not a judge of either airline for a 35 min flight

Quoting infinit (Reply 38):
I'd personally sum up SQ as a great carrier, good hardproduct but not necessarily the best, some airlines could offer better, excellent soft product but that's subjective as well. I think its really about what appeals to you. I've had memorable flights with them so I prefer them, based on my experiences now at least.

As I would say MH has not the best hard product, but an excellent soft product. So lets agree to disagree  
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akhmad
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RE: AirAsiaX MEL-KUL J Class, SQ A345 SIN-LAX-EWR-SIN

Mon Sep 06, 2010 8:10 pm

Hi chrisrad,

Great report! Sorry for my late reply. Somehow I have overlooked it. Thanks to Airpearl's reference which brought your report to my attention.

I enjoyed your flying experiences all the way from Melbourne to USA. What a fancy routing through SIN and KUL. I just love the idea!

Quoting chrisrad (Thread starter):
Familiar sights of KUL
They are lovely, aren't they? I have been there as well last month. At the very same spot!

Thanks for sharing.

Cheers,
Suryo
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