abrelosojos
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Joined: Sun May 29, 2005 6:48 am

Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 6:33 am

Feedback always appreciated.




I > Background:
As some of you are aware, I have been visiting Nepal a lot on a client engagement that has been more “on-site” than I would like. Anyways, I have been intrigued by Delhi’s new Terminal 3 and thought I would give it a try on the third day of full operation. I looked for several international tickets, and found UL’s DEL-CMB available for cheap. Additionally, I could spend the weekend at a beach.

So here you have it: the first trip report departing from Delhi’s T3, and the first report on UL’s short/medium haul JCL product on a new route (DELCMB).

II > Pre-Flight:

a) Before Airport:
Sri Lankan Airlines is the national airline of Sri Lanka and operates 320/330/340 to destinations in Asia, Europe, and Mid East from their CMB hub. It had a partnership with EK that expired on April 2008 and many have wondered if the airline would go back to being a mediocre airline … a reputation that it had during its Air Lanka days.

Ticketing for the flight was done through Sri Lankan’s super enhanced website at www.srilankan.aero. I was amazed at the level of functionality that included buying tickets, choosing seats, modifying requests can be done there. One could go and view their booking later, and I was impressed that online check-in worked without a glitch. Very impressive, and probably the benchmark for South Asian government run airlines.

b) At Airport:
Since Delhi’s T3 is the focus of this report, I will spend more words than is customary.

Having been to Delhi several times, I continue to be amazed at the continued transformation of the city. It is undoubtedly one of my favorite places in the world and I must give credit to the strong woman who has been running the city for the past few years. Infrastructure has improved by leaps and bounds, and it is evident in the 8/10 lane approach road to the airport’s “swanky” new terminal. Seriously, Indians would need to tell me what’s up with the overuse of this word!

Sri Lankan Airlines uses gate 6 at terminal 3 at IGIA – and, the first impression you get is nostalgic missing the chaos of terminals 2A and 2B. You also wonder how the airport could be so massive … as the main entry building appears rather small. However, looks are deceiving as I soon found out. The check-in area is huge and befitting Delhi’s new position as one of the world’s major airports. Call me a tad nostalgic – but I found it a tad sterile (yes, in India!). I did like the traditional Indian motifs at each of the check-in counters though. Very cool!

A sweet agent asked me if I was flying JCL and welcomed me to the carpeted counter. As with all giggling Indians, she asked me “where I was from?” Aaw. Anyways, check-in was smooth and the agent was pleasant and nice, and asked me how I like the new terminal. She was efficient as well, and I soon had my boarding pass. It was HILARIOUS to see a young Spanish couple try to upgrade their flight by saying such nonsense as how their “travel agent had told them that the booking letter indicated Business Class” and all that. The woman would then tell the husband, “*oder, grow some **lls”. It is great to speak several languages . I wonder how this marriage would shape up … all I know is that the smarter Indians did not fall for it.

As I was walking away, the UL manager came and asked me if I was satisfied with the check-in process. Now, in all my travels, this has never happened before! He then called to one of his ground staffers to escort me past immigration and security to the lounge. Not bad! Anyways, she escorted me through a very smooth immigration process (special queues for premium passengers) and then a fast security. Again, old-timers would miss the absolute chaos of T2A/T2B. Both the processes took less than 5 minutes combined.

Anyways, adopting the BAA approach (oh, how I hate BAA for this), the concept at T3 is to have passengers spend time at the entire gamut of F&B and shopping options before heading to the gate area. Apparently, it increases consumer spend (is my consulting side showing?), and has worked around the world. Retailers like it as well because EVERY passenger MUST go through this before walking to their respective gates.

Now, here is my first observation … while there are tremendous shopping options, compared to the rest of the airport, I actually found it to be on the smaller side. Ok, small is relative here of course … it is bigger than most airports … but the offerings lacked the depth that I enjoy at Changi or BKK. However, better than most airports in the world. Ground floor is full of retail and bars; the first level has the lounges and the eating options; and there is a supposed hotel in the second floor.

Another observation is with the lounge facility … the Plaza Premium Lounge used by UL is nice, and has an amazing buffet spread, computer terminals, WiFi, newspapers, etc. … but it is small. Also, lounges are meant to be intimate. However, the open seating was a little too open for my taste. The ITC Green lounge was also guilty of the same. Also, the lack of showers at either of the lounge facility was a big “boo boo”. Apparently, there are “shower and go” facilities at arrivals, and at the airport hotel, but none at the lounges thus far. WHY? There is an additional “One World” lounge opening soon, and a flagship Air India lounge … hope, either of them would have the vision to have shower facilities!

Ok, so after checking out the extensive array of extremely over priced items, I made it to the departure area. Now, this is where the sheer size of terminal 3 overwhelms. The thing really is M-A-S-S-I-V-E. While it may be “only” the world’s 5th largest terminal, the sleek design makes it feel like the largest. As soon as you enter the departure area, you are greeted by long moving walkways which truly leaves you in awe of what GMR accomplished in building the airport in record time. As you walk from one side to the other, it suddenly hits you that you have only been able to one half of the terminal! The other domestic half is somewhere completely separate. Couple of words of advice – do stay at the F&B/Retail area. While I might not like this BAA inspired philosophy, Delhi airport management is smart … once you leave this area, there are only a handful of shops and cafés … and the one way moving walkways mean that going back is an EXTREMELY long walk. Instead of rambling any further, I will let the pictures tell the story.

Boarding was called 30 minutes prior to departure, and I was greeted by friendly cabin crew who directed me to my seat and offered help with the bags. J load was 85%, and Y load was 100%.

>Airport - External:

(Delhi’s new Terminal 3)
(Approach Road)


(Terminal)

*

Check-in:

(Note Spanish woman)

*
(Love the Indian motifs)


Airport - Internal:

*

*

*
(Eating options at the fast food court; note the Indian motif lights)

*

*

(FIDS)


(Post Security @ DEL – con’td)

*
(Overwhelming walk)

*

*
(Overwhelming walk – 2)

*

*

*

*

*

*
(Love the lights)

*

*

*

*
(These 2 are going to be the “icons” of Delhi airport)

*

*
(And, my favorite – the Indian bathrooms)

*

*

*

*
(Each of them inside have some scenes of corresponding India)

Scenes of the tarmac:



(I am gonna miss you Terminal 2A/2B)


Lounge

(Plaza Lounge)

*

*

*

*

*

*

*
(Again, cool Indian lights in the lounge)
Boarding:


(Gate area – I miss old India!)

III> In-Flight:

a) Service Schedule + Impressions:
While on the ground, a beverage service (water, juices) was offered along with nice thick cold or hot towels. Unlike other airlines, UL’s towels are thick and nice … very refreshing. While on the ground, menus were distributed. Orders taken soon upon reaching cruising altitude, and meal service thereafter.

b) Aircraft + Seats:
UL’s 320 looked a bit drab in the colors. However, the large cloth seats were extremely comfortable and perfect for the trip length. Recline was definitely average … though, seat legroom was rather modest. Bathroom amenities were adequate in JCL for a flight with this stage lenght.

Aircraft:
(320 @ DEL)


Views from Aircraft:

(Sheer size of T3 – and this is just the international pier – note the various colors of the Indian gates, and the cool motifs again – people will also remember these)

*

*

*

*


General Seat Views + Seat Legroom

(Seat)
NONE

(Seat controls)
NONE

(Legroom: kinda tight)


(Blanket)

Seat Recline + Angle View:


*


Cabin:


*


(Bathroom Amenities)


c) Meal + Beverage:
For this flight, dinner was served after a quick drink and nuts service. Now, there are very few areas where U.S. carriers have remained benchmarks for service delivery … one of these few areas is the “warm nuts” which I truly hope that carriers in other parts of the world would adopt. Cold nuts from the package are just so not cool. Anyways, dinner service consisted of 4 choices – pretty impressive for a flight of this duration – absolutely amazing given how much (say) Lufthansa feeds you in Business Class on a trans-Continental flug. I chose the Indian styled chicken curry and was pleasantly surprised. First, I was served one of the most generous and filling salads I have had on a medium haul JCL flight – very nice. Then, the Chicken curry was absolutely delicious – hot, succulent, and coming with the appropriate quantity of side rice and peas. The Indian bread offered in tin foil to keep it warm was nice as well. However, the dessert (no choices) was a tremendous disappointment, and the lack of Port wine was also poor. Good Sri Lankan tea and café made it up though. Overall, high standards … with room for improvement.

By the way, beverage options of alcohol and non-alcoholic drinks were adequate for a flight of this stage length.

(Menu)

*

*


(Cold nuts + G/T)


(Dinner)

*

*

*


d) Inflight Entertainment:
Shockingly, there was no IFE whatsoever on this flight of 3,35 hours. Not good. Thankfully, the Serendib in-flight magazine is always a good read.

(IFE Screen)
NONE

(“In-flight magazines”, Boarding Passes, etc.)
(Note the amazing number of things they give you!)


e) Crew:
As many of you are aware, I consider South Asian crew to be amongst the best in the world. Moreover, I have always maintained that Sri Lankan crew have consistently been some of the most graceful, hard working, and hospitable anywhere in the world. In my only other UL report (http://www.airliners.net/aviation-forums/trip_reports/read.main/140652/), I had raved at how amazing they were. Subsequent experiences on UL have only reinforced my positive impression of them.

I guess this is why the behavior of my DEL-CMB crew is so mysterious. While they were pleasant enough, and quick with meal service and call button requests, they seemed a little “off”. Perhaps, it was because they had worked the CMB-DEL flight and was tired, but I found the traditional warmth to be missing. They were happy to greet you, direct you to your seat, etc., but failed in simple tasks. Allow me to explain. Upon boarding, I asked the woman FA to hang my jacket. She apologized because UL’s 320 apparently does not come with hangars (never had this in all my travels). However, she promised to get back to me. Moments later, a Sri Lankan gentleman saw the hangars which the crew had used for their jackets on the galley divider (you know that plastic divide between the JCL seats and galley), went up and helped himself. He told the crew to hang it – and the purser did so as the FA looked on the aircraft door (!). Ok, fine. After take-off, I called her again for the jacket to be hanged ... sometimes crew forget ... we are all humans ... and now, there was clearly another hanger ... she could have used that one. Again, she said, she would get back to me, and never did. After the meal service, just to test her, I asked her again ... “Yes sir. Yes sir”. Again, no response . It was comical, and completely unacceptable from an airline whose crew are generally amongst the best in the industry.

The issue wasn’t the hangar itself – it is kind of a small thing. The issue is the lack of follow-up, and this rush to get service done. It was all very odd, and very unlike anything I have experienced on UL.

IV> Post-Flight:
Arrival into Colombo was smooth and I was soon off to enjoy the beaches at Betentota after quick immigration and customs.

(CMB Bandarainake Airport)


V> Impressions + Scores:
I will first talk about Sri Lankan, and then on Delhi’s “swanky” T3.

Truly great airlines are made by the people that work for them. I have always said that poor hardware could easily be compensated by excellent software. Sri Lankan made the right start with excellent ground handling at DEL, and a nice touch by their airport officer. On board, the meal service was excellent (albeit the weird dessert), and I have always enjoyed the various complimentary amenities UL gives you – writing pads, postcards, and the deck of cards. All very nice. UL needs to urgently revamp her IFE offerings – especially on routes to India where it has been able to take advantage of weak competition – without a significant strategic overhaul, it might soon find that India has moved on ... just ask BA or Gulf Air. Probably, the single biggest complaint was the UL crew who just did not live up to the usual high standards. I would still fly UL in a heartbeat and generall recommend them with two over enthusiastic thumbs up ... however, this route gave me a little time to pause. Having said that, one time off-crew (not bad, by any definition) should not be held against an airline that has consistently delivered for me.

Now, to Delhi’s “swanky” Terminal 3 ...

First, hats off to the GMR group for successfully completing one of the biggest passenger air terminals in the world in the fastest time phase. Watch out for this group as I’m sure we will be hearing from them in the future. Moreover, I think the GMR group will be able to build more successful airports in emerging countries given their unique cost structure, and ability to deliver in environments more similar to India. Let me highlight what I liked/disliked about the terminal:

+ I loved the small Indian touches throughout the terminal. Those hand things at immigration and the statue of Buddha are of course much discussed. But, I also liked the innovative bathrooms, the motifs at check-in, the lights around the airport, the external gate facade with colors and designs of the country. All very impressive, and unique. When the Delhi Bazaar (or whatever it is called) opens, it will offer excellent shopping options as well.

+ I love the lighting – see the pictures, and the amount of natural light.

+ I love how well signed the airport is – unlike say BKK where I am always confused to where I am.

+ I love the staff. Perhaps, they can send the agents at places like DXB, AUH, and CDG for some training here.

+ I love how sleek the external facade looks – and, the sheer size of the external facade. I recognize its 5th largest by floor space ... but from the outside, I remain convinced, it is the single longest airport terminal. God bless anyone who has to transfer international to domestic from one end to another.

-/ The lack of a premium experience is bewildering to me. I don’t know if things will change with Air India makes it their hub, but besides the premium fast-track lines, there is nothing premium about the airport. Wouldn’t this have been the perfect opportunity to do what BKK, FRA, or DOH have?

-/ The single biggest disappointment are the lounges – of course, the F&B options are good within it, but they lack intimacy and during the evening banks will get very crowded very soon. What’s up with no showers?

-/ I recognize the BAA inspired consumer-spend design ... but as a passenger, I am not a fan of the one-area retail design. Moreover, I don’t find it big enough.

-/ Some small work has been rushed in order to meet the various deadlines. Check out the installation of the plug points around the airport – or the air freshner dispensers in the bathroom. I know, minute things ... but hey, this is supposed to be a global benchmark.

-/ GMR – if you are reading this, can we please have a post office?

Anyways, the bottom line is that Delhi has an airport that can make India proud, and fundamentally can act as a “game-changer”. Sadly, the airline best positioned to benefit from this “hub” facility is one which is least prepared for it – Air India. While their schedules finally are beginning to line up, without operational improvements, I just do not see how AI can manage to pull together a hub service.

The airport itself is a true joy. It is huge, modern, massive, with enough touches of India. As a consumer, I still prefer ICN (convenience), SIN (shopping and sheer amount of things to do), and BKK (premium experience), DEL has come a long way. This is no T2 (though, I will miss it), and definitely an airport that will transform aviation and airline strategy in India ... with repercussions for quite a few airlines outside India.



VI> Other Trip Reports:

PREMIUM:
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

NONE
Live, and let live.
 
User avatar
IrishAyes
Posts: 2151
Joined: Sat Jan 26, 2008 6:04 pm

RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 7:12 am

Yes! First report on T3! Thank you very much for documenting this! This is almost surreal to read and look at...just because it is so vastly different from the departure experienced that ALL OF US are accustomed to whenever we fly out of DEL. I'm kinda amazed and shocked...but nevertheless, impressed!

Quoting abrelosojos (Thread starter):
Infrastructure has improved by leaps and bounds, and it is evident in the 8/10 lane approach road to the airport’s “swanky” new terminal. Seriously, Indians would need to tell me what’s up with the overuse of this word!

Ahhhhhhhhh are we qualifying this to the infrastructure around the airport, which has improved over the years, or are you extending that to the entire metro area of Delhi?! Jajaja.

Quoting abrelosojos (Thread starter):
Sri Lankan Airlines uses gate 6 at terminal 3 at IGIA – and, the first impression you get is nostalgic missing the chaos of terminals 2A and 2B.

Well, go figure. We both knew this would happen...at least we still have GRU. IGIA needed the change, but T2 will stay dear to my heart.

Quoting abrelosojos (Thread starter):
The woman would then tell the husband, “*oder, grow some **lls”. It is great to speak several languages . I wonder how this marriage would shape up … all I know is that the smarter Indians did not fall for it.

Jajaja. So worldy. When I was checking in for my CO flight at DEL last month, there was a couple from Mexico behind us (very rare in India) struggling to communicate with the incompetent check-in agents at the counter, and I definitely picked up on a few loudly-dropped F-bombs in Spanish and otras palabras that would have made a lot of Indians around them flinch if they understood what was being said.

Quoting abrelosojos (Thread starter):
is my consulting side showing?

Definitely...The Boston Consulting Group matrix is shouting "cash cows" here. ha.

Quoting abrelosojos (Thread starter):
Anyways, the bottom line is that Delhi has an airport that can make India proud, and fundamentally can act as a “game-changer”. Sadly, the airline best positioned to benefit from this “hub” facility is one which is least prepared for it – Air India. While their schedules finally are beginning to line up, without operational improvements, I just do not see how AI can manage to pull together a hub service.

WOW is all I can really say after browsing through the pictures. Indeed, a very, very stunning change - and definitely surpassed what I envisioned the interior of the airport to appear like. You are spot-on in describing the design to reflect some very "BAA-esque" qualities and I completely agree. However (and this is just a personal perspective as a US citizen who has traveled to India extensively throughout his life) this particular design approach is a comfortable landing zone for Indian citizens. Why do I say this? Well - take a look at a lot of the new malls that are popping up all over India. In Delhi, for instance, Select CityWalk ppears very much like the interior of T3. So do the malls in nearby Gurgaon. Because they are "sleek and swanky" that provide a good blend of "new and modernized" features like marble, unique lighting, plants, diversified cuisine/F&B offerings, with a few of the old-world characteristics like artwork, artifacts, specific color schemes and patterns, it provides a healthy mix of Western and Traditional elements, while ultimately bringing India into the next generation. It's a stepping-stone so that both local and foreign passengers passing through DEL can equally enjoy.

Anyways, I definitely echo your thoughts with regards to the sheer size of the building. There are some funky elements as well, like the lights, but they look great. I'm not quite sure if I am a fan of the carpet color just yet, but I'm sure it'll grow on me over time. Love the "Delhi Daredevils"-themed sports bar!

Really, really great job on this, thanks again for reporting on it! Sorry if my commentary was weighted completely towards the airport review/description components of the TR, but it seems like it was primarily written with that objective in mind!
confidence is silent. insecurities are loud.
 
ojas
Posts: 1116
Joined: Mon Mar 10, 2008 10:23 am

RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 7:48 am

Hi alex,

Thanks for your TR of the T3 ..... You did cover a good portion of the airport.

Quoting abrelosojos (Thread starter):
Seriously, Indians would need to tell me what’s up with the overuse of this word!

Pleeeeeassseee! ... This is something the useless media is using and abusing. You ask a normal Indian and he will never use that world.

As far as your experience with UL goes, I bet after a series of good experiences especially on challenging routes like KWI-AUH - CMB; you can forgive UL for a below par performance.

Thanks for sharing,
Great leaders don't tell you what to do ... they show you how it's done!
 
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vivekman2006
Posts: 400
Joined: Tue May 09, 2006 5:19 pm

RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 8:29 am

Great Trip report, Alex!  

DEL T3 looks absolutely - SWANKY (Sorry, couldn't resist it!!!) 

Anyway, I think that as of now, the terminal is functioning as a basic facility for International Ops. You can be assured that proper lounges - including alliance lounges will open in the coming days. With Air India poised to join Star Alliance and Kingfisher joining Oneworld, this is a given....

We need to see how things shape up when domestic operations shift to T3 completely. As I understand, this is expected to happen some time in September.

All in all, a great report on T3, and before I forget - UL as well 

- Vivek
 
BarfBag
Posts: 2374
Joined: Fri Mar 30, 2001 7:13 am

RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 5:08 pm

Thanks for this much-awaited report Alex! It's great to read about the facilities at DEL T3 through your eyes.

Please give us some slack on swanky - we're just getting used to having top class infrastructure serving us. People will soon get desensitized to it and begin to expect it by default. I remember the early days when the first big malls opened in Gurgaon and Noida in the early 2000s - lots of nearby rural folk and farmers would come and gape at the interiors. One of the most interesting scenes was the escalators, which many had not seen/used before, and the mall authorities would assign someone at the escalator just to explain how to get onto it, and help them onboard   People actually went joyriding up and down those escalators. Such were the times. I no longer see that, at least not here in BLR.

PS: that statue is not Buddha but Surya, from what I've read elsewhere:
http://www.indianexpress.com/news/Vi...--works-add-to-T3-splendour/641566
"A few metres away, Delhi-based artist-sculptor Satish Gupta’s four-metre high Surya sculpture, made in copper with gold-plated parts, will greet passengers at the pier of the international departure area. The sculpture depicts Surya, and symbolises the strength and power of India. “I thought this would be the most appropriate work for this space as it is confluence of people from different backgrounds,” says Gupta, who began working on the installation a year ago."
 
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 6:03 pm

Hi Alex,

Man, your trip reports have truly "Opened my eyes" to the wonderful world of aviation,
I Swallow your reports raw like i would a good Tom Clancy book!

I have read every single one, and always seem to be amazed by the perfect attention to details  

I must say, you have really earned a spot amongst my respected users   I am going to write a TR myself on my flights on QR this winter CPH-DOH-BKK-USM-BKK-DOH-CPH Out in J home in Y and can only hope to be able to create a report near your standard  

I have always hoped you would fly To - from or through CPH, as I would love a detailed outside opinion about my homeairport, something A.net lacks :P

Once again, a wonderful read  

Sincerly

Daniel Dean
The good you do today, people will often forget tomorrow; Do good anyway!
 
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 6:29 pm

Hi Alex,

nice report about UL and DEL's new terminal. UL should really upgrade the interiors of these A320s.

Quoting abrelosojos (Thread starter):
Anyways, dinner service consisted of 4 choices – pretty impressive for a flight of this duration – absolutely amazing given how much (say) Lufthansa feeds you in Business Class on a trans-Continental flug.

You have often mentioned that - would you mind to post some pictures one day? I haven't seen many LH J Class long-haul reports recently so it would be interesting to get an impression.


PH
Nothing's worse than flying the same reg twice!
 
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 7:17 pm

Hi again, Alex

you give an impressive follow up again on your travels. Also this story is really facinating. Although UL seems quite ok, you mention some details to lack. I'm with you here, especially that thing with your jacket is of concern. They should do more their best towards premium passengers.

I like the terminal based on your pictures, the thing seems huge indeed! But what's that mess on the floor in your second image (of the shopping facilities)? Is that food thrown on the floor? Looks dirty to me, at least  

Keep up the good work! Always a pleasure to read your reports!

Regards
Eric
"The whole world steps aside for the man who knows where he is going"
 
abrelosojos
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 7:18 pm

Quoting IrishAyes (Reply 1):
Yes! First report on T3! Thank you very much for documenting this! This is almost surreal to read and look at...just because it is so vastly different from the departure experienced that ALL OF US are accustomed to whenever we fly out of DEL. I'm kinda amazed and shocked...but nevertheless, impressed!

= Me too.

Quoting IrishAyes (Reply 1):
Ahhhhhhhhh are we qualifying this to the infrastructure around the airport, which has improved over the years, or are you extending that to the entire metro area of Delhi?! Jajaja.

= No. I have actually been impressed with the entire Delhi area. I am not a fan of Gurgaon and Noida however.

Quoting IrishAyes (Reply 1):

Well, go figure. We both knew this would happen...at least we still have GRU. IGIA needed the change, but T2 will stay dear to my heart.

= I L-O-V-E GRU. And, you're forgetting the other classic ... NBO.

Quoting IrishAyes (Reply 1):

Definitely...The Boston Consulting Group matrix is shouting "cash cows" here. ha.

= Oh come on ... I am too much of a snob to work for BCG  .

Quoting IrishAyes (Reply 1):
You are spot-on in describing the design to reflect some very "BAA-esque" qualities and I completely agree.


= Yes - I thought the retail was designed by the guy from BAA - forgetting his name here.

Quoting IrishAyes (Reply 1):
Well - take a look at a lot of the new malls that are popping up all over India. In Delhi, for instance, Select CityWalk ppears very much like the interior of T3. So do the malls in nearby Gurgaon. Because they are "sleek and swanky" that provide a good blend of "new and modernized" features like marble, unique lighting, plants, diversified cuisine/F&B offerings, with a few of the old-world characteristics like artwork, artifacts, specific color schemes and patterns, it provides a healthy mix of Western and Traditional elements, while ultimately bringing India into the next generation. It's a stepping-stone so that both local and foreign passengers passing through DEL can equally enjoy.

= Interesting analysis and observation. Though, I still think it was designed more to just maximize a revenue stream.

Quoting IrishAyes (Reply 1):
Really, really great job on this, thanks again for reporting on it! Sorry if my commentary was weighted completely towards the airport review/description components of the TR, but it seems like it was primarily written with that objective in mind!

= I have written this with the airport in mind.

Quoting ojas (Reply 2):

Thanks for your TR of the T3 ..... You did cover a good portion of the airport.

= Thanks.

Quoting ojas (Reply 2):

Pleeeeeassseee! ... This is something the useless media is using and abusing. You ask a normal Indian and he will never use that world.

= That's what I thought.

Quoting ojas (Reply 2):

As far as your experience with UL goes, I bet after a series of good experiences especially on challenging routes like KWI-AUH - CMB; you can forgive UL for a below par performance.

= I do "forgive" them  .

Quoting vivekman2006 (Reply 3):

DEL T3 looks absolutely - SWANKY (Sorry, couldn't resist it!!!)

= Oh no Ojas ... maybe I spoke too soon!

Quoting vivekman2006 (Reply 3):
Anyway, I think that as of now, the terminal is functioning as a basic facility for International Ops. You can be assured that proper lounges - including alliance lounges will open in the coming days. With Air India poised to join Star Alliance and Kingfisher joining Oneworld, this is a given....

= Ya - I saw the 2 lounges are already part of the offerings in the T3 brochure that was everywhere in the terminal.

Quoting BarfBag (Reply 4):
PS: that statue is not Buddha but Surya, from what I've read elsewhere:

= Cool. Thanks for the head's up.

Quoting GrinddalCPH (Reply 5):
Man, your trip reports have truly "Opened my eyes" to the wonderful world of aviation,
I Swallow your reports raw like i would a good Tom Clancy book!

= Thanks a lot. I am indeed overwhelmed.

Quoting GrinddalCPH (Reply 5):
I must say, you have really earned a spot amongst my respected users I am going to write a TR myself on my flights on QR this winter CPH-DOH-BKK-USM-BKK-DOH-CPH Out in J home in Y and can only hope to be able to create a report near your standard

= I have a feeling, your report will be great.

Quoting GrinddalCPH (Reply 5):
I have always hoped you would fly To - from or through CPH, as I would love a detailed outside opinion about my homeairport, something A.net lacks :P

= CPH is actually one of my favorite airports in Europe - its simple, uncomplicated, and painless - something that I can't say for many European gateways.

Quoting PlaneHunter (Reply 6):
You have often mentioned that - would you mind to post some pictures one day? I haven't seen many LH J Class long-haul reports recently so it would be interesting to get an impression.

= Haha - PH, I know - I know. LH JCL has become my "benchmark" for poor JCL food. Actually, I know a dear friend of mine (who reads this forum) and regularly forwards my LH criticism to high-ups ... and something might happen.

The problem with documenting LH is that a VAST majority of them are for business purposes - and I don't do TR on business flights. Perhaps, I could just take the picture of the food? Seriously though, I think you'd be disappointed with their offerings - it is all very amusing because LH actually has good food in YCL. Go figure!

Here are some food on its Privatair flights - which tend to have better service than mainline:

Privatair LH 424: 05/DEC/08: MUC-BOS: J Cabin (by Abrelosojos Dec 22 2008 in Trip Reports)
Privatair LH 765: 30/AUG/09: BOM-MUC: J Cabin (by Abrelosojos Nov 7 2009 in Trip Reports)

Saludos,
A.
Live, and let live.
 
abrelosojos
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 7:21 pm

Quoting airbuseric (Reply 7):

I like the terminal based on your pictures, the thing seems huge indeed! But what's that mess on the floor in your second image (of the shopping facilities)? Is that food thrown on the floor? Looks dirty to me, at least

= Eric, which picture are you referring to?

Saludos,
A.
Live, and let live.
 
ronerone
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 8:07 pm

Great TR, which most certainly caught my attention  

As we all know, i am a huge fan and complete sucker for SriLankan Airlines. What amazes me is no matter how 'messy' the airline gets, service can at least remain to exceed expectations.

They are probably the only airline on my list with terribly weak hardware that i would normally hold against any another airline. But in this case, it is a complete non-issue due to the great inflight service.

However, i do agree with you on the slight 'offness' of the crew at times. I have experienced similar situations on all the 4 narrow-body flights i took on UL. It was nothing dramatic, but also nothing in comparison to the A330/A340 flights.

Again, similar to you, my UL ground experience at AUH was exceptionally great. And now this tells me the lengths this airline could take to achieve consistent service levels. This is quite difficult to achieve given the different ground handlers around the world that airlines use.

Recent media releases seem to hint towards an UL aquisition of some sort by Temasek Holdings. Corporate-wise, it seems that the airline is now back to where it almost was before the EK management. They could have at least learned a thing or two in that area during those ten years.


Thanks for sharing!

Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
GrinddalCPH
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 8:21 pm

Quoting PlaneHunter (Reply 6):
= I have a feeling, your report will be great.

Hi Alex, Thanks alot!

I Can only hope so   BUT, I am looking forward to trying the QR J product  
Quoting abrelosojos (Reply 8):
CPH is actually one of my favorite airports in Europe - its simple, uncomplicated, and painless - something that I can't say for many European gateways.

Great to know, with the threat of sounding biased, CPH is on my top 5 airport list :P

But seriously, if you should ever fly To/from or through CPH again, please feel free to write a TR  

Regards

Daniel Dean
The good you do today, people will often forget tomorrow; Do good anyway!
 
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airbuseric
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 10:16 pm

Quoting abrelosojos (Reply 9):

= Eric, which picture are you referring to?

This one  
"The whole world steps aside for the man who knows where he is going"
 
debonair
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Mon Aug 16, 2010 11:39 pm

Quoting abrelosojos (Thread starter):
UL needs to urgently revamp her IFE offerings – especially on routes to India where it has been able to take advantage of weak competition

True, but there is one problem. UL invested in "newer" A320's- all ex AirDeccan without IFE. But there are alternatives like a portable DVD- or Dig-e -player...
 
concordechild
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 17, 2010 2:18 am

Hi Alex

Great report as always. Actually flying there in a couple of weeks SQ First... do you know if they use the same lounge you showed us? Did you also try it inbound?

all the best

Piero
 
Flightsimboy
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 17, 2010 2:45 am

Another great report as usual, but a bit surprised about UL. I guess the narrower the aircraft, the narrower the service.

Quoting abrelosojos (Thread starter):
(Note Spanish woman)

And in flip flops too wanting to be upgraded to J  
Quoting abrelosojos (Thread starter):
(And, my favorite – the Indian bathrooms)

Very suprising why Punjab would have the order reversed, that is the guy on the right and the woman on the left.

Quoting IrishAyes (Reply 1):
Yes! First report on T3! Thank you very much for documenting this!

I am not sure if this is the first. There was another report on here with pics of the bathrooms.
 
Flying Belgian
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 17, 2010 6:48 am

@abrelosojos:

I loooooooove your TRs, keep up the great work !

FB.
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TravelsUK
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 17, 2010 4:21 pm

Very enjoyable TR as always - thanks!

Where did you end up staying in CMB?
 
ba319-131
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 17, 2010 7:47 pm

Hi Alex,

Very nice, did enjoy the read and pictures.

Quoting abrelosojos (Thread starter):
the lack of showers at either of the lounge facility was a big “boo boo”. Apparently, there are “shower and go” facilities at arrivals, and at the airport hotel, but none at the lounges thus far. WHY?

- Agreed, seems the new terminal is excellent and well thought out, however the lack of showers in airline lounges is quite an oversight IMO.

Food and presentation looks good though desert does look like it's out of a pack from a supermarket, or perhaps worse!

Legroom in row 1 looks a bit weak for J class, though I appreciate it is a regional J seat.

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
AI151
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 18, 2010 8:16 am

Hi Alex, another great TR. I'm also glad to see what the new T3 is looking like as i will be using it next month so will take some pics of what transiting there is like! It looks amazing and so clean at the moment but as with other Indian airports, let's see how long that lasts. I only wish that CCU would hurry up and do something similar as it needs a change quickly!

Quoting abrelosojos (Thread starter):
Call me a tad nostalgic %u2013 but I found it a tad sterile (yes, in India!).

There's always a first for everything! LOL!

UL looked like a decent airline for a medium haul flight and the food was adequate as well which helps. The IFE or lack of is odd as I thought most aircrafts would have that. Shame about the incident with you're jacket however I did see the funny side of it though.

Sandeep (AI151)
Modern Vision. Timeless Traditions...
 
The777Man
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 18, 2010 8:54 am

Hi Aex!

Another excellent trip report with fantastic pictures! T3 in DEL looks amazing! I have never been there but have been to BOM and that terminal was not best but better than expected The new termnal in DEL is in a completely different league.

UL looks okay although the legroom looks a bit cramped.

Take Care

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 18, 2010 5:55 pm

Quoting ronerone (Reply 10):
Great TR, which most certainly caught my attention

= Glad. You're a hard man to please. BTW, are you going to Vancouver? We can clear up something   ...

Quoting ronerone (Reply 10):
As we all know, i am a huge fan and complete sucker for SriLankan Airlines. What amazes me is no matter how 'messy' the airline gets, service can at least remain to exceed expectations.

= Agreed.

Quoting ronerone (Reply 10):
They are probably the only airline on my list with terribly weak hardware that i would normally hold against any another airline. But in this case, it is a complete non-issue due to the great inflight service.

= Again, agreed.

Quoting ronerone (Reply 10):
However, i do agree with you on the slight 'offness' of the crew at times. I have experienced similar situations on all the 4 narrow-body flights i took on UL. It was nothing dramatic, but also nothing in comparison to the A330/A340 flights.

= What routes were you flying?

Quoting ronerone (Reply 10):
Again, similar to you, my UL ground experience at AUH was exceptionally great. And now this tells me the lengths this airline could take to achieve consistent service levels. This is quite difficult to achieve given the different ground handlers around the world that airlines use.

= Ground handling in AUH by non-EY staff is generally excellent ... and most of the "weird" EY experiences I have had involve their premium offerings. Go figure.

Quoting GrinddalCPH (Reply 11):
Great to know, with the threat of sounding biased, CPH is on my top 5 airport list :P

But seriously, if you should ever fly To/from or through CPH again, please feel free to write a TR

= I will try  . CPH is not much of a hub and I only go there to visit friends. CPH is definitely in my top 5 for ease in Europe.

Quoting airbuseric (Reply 12):

= Aah ... I see now. Though, I think it was probably construction material as there were still finishing touches being made.

Quoting debonair (Reply 13):
True, but there is one problem. UL invested in "newer" A320's- all ex AirDeccan without IFE. But there are alternatives like a portable DVD- or Dig-e -player...

= One would think right? And CMB-DEL is not really a "short sector".

Quoting concordechild (Reply 14):
Hi Alex

Great report as always. Actually flying there in a couple of weeks SQ First... do you know if they use the same lounge you showed us? Did you also try it inbound?

all the best

Piero

= Piero, I believe SQ will use this lounge - or the one next to it. They all migrate to the AI flagship lounge which opens in October.

Quoting flightsimboy (Reply 15):
And in flip flops too wanting to be upgraded to J

= To be fair to her, she was flying to MLE.

Quoting flightsimboy (Reply 15):
Very suprising why Punjab would have the order reversed, that is the guy on the right and the woman on the left.

= I am curious - what part of India is the persons on the last picture.

Quoting flightsimboy (Reply 15):
Quoting IrishAyes (Reply 1):
Yes! First report on T3! Thank you very much for documenting this!

I am not sure if this is the first. There was another report on here with pics of the bathrooms.

= This is correct. Just Bala has an excellent report of his arrival experience at T3. It can be found at:
Kingfisher DXB-DEL In Y Plus The New T3 At DEL (by justbala Aug 7 2010 in Trip Reports)

Mine is the first departing experience at T3.

Quoting Flying Belgian (Reply 16):
@abrelosojos:

I loooooooove your TRs, keep up the great work !

FB.

= Thanks FB.

Quoting TravelsUK (Reply 17):
Where did you end up staying in CMB?

= I usually just stay at the Taj Gardens - only because it was a quick trip and I did not want to venture into CMB.

Quoting BA319-131 (Reply 18):
- Agreed, seems the new terminal is excellent and well thought out, however the lack of showers in airline lounges is quite an oversight IMO.

= There are paid showers at the transit hotel and arrivals section - and, I believe the OW and AI lounges will have showers.

Quoting BA319-131 (Reply 18):
Food and presentation looks good though desert does look like it's out of a pack from a supermarket, or perhaps worse!

= It was worse  .

Quoting AI151 (Reply 19):
but as with other Indian airports, let's see how long that lasts.

= Actually, I don't anticipate this being much of a problem. If you look at BLR, HYD, and DEL's own 1C/1D, they are remarkably "swanky" even now.

Quoting AI151 (Reply 19):
I only wish that CCU would hurry up and do something similar as it needs a change quickly!

= CCU still has color. I can't tolerate MAA airport. I made the mistake of flying CMB-MAA-DEL-KTM on the return as CMB-DEL was too expensive in JCL. And, it reminded me why I hate MAA soo much. And the outside is a zoo.

Quoting AI151 (Reply 19):
Shame about the incident with you're jacket however I did see the funny side of it though.

= Ya. I guess  .

Quoting The777Man (Reply 20):
Another excellent trip report with fantastic pictures! T3 in DEL looks amazing! I have never been there but have been to BOM and that terminal was not best but better than expected The new termnal in DEL is in a completely different league.

= Totally is. Well, perhaps time to head back and check it out ... though, I don't think there would be any new 777 operators for you to check out.

Quoting The777Man (Reply 20):
UL looks okay although the legroom looks a bit cramped.

= Ya - I usually like the front seat - but may have to chose a different one in the future.

Thanks again all for reading.

Saludos,
A.
Live, and let live.
 
fortunerunnner
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 18, 2010 6:43 pm

Thanks Alex,really great trip report.

[quote=The777Man (Reply 20):
I have never been there but have been to BOM and that terminal was not best but better than expected The new termnal in DEL is in a completely different league.
  

Having the misfortune of traveling in and out of BOM for last 15 yrs, I agree that BOM T2 is not the best but definitely better than what it was in 90s. Back in 90s and early 2000s it was typical AAI terminal with dirty bathrooms, overcrowded gate areas. Even back in MAR 2010 when I departed from it, it was infested with mosquitoes and flight attendants had to use one of those badminton racket type mosquito killers to zap them after closing the doors of our A332. So definitely, BOM needs to improve leaps and bounds to get anywhere close to DEL T3.

Hope that after upgrade project that is currently underway, in 2012 we'll have new integrated terminal at BOM T2 which will be at least similar to DEL T3 in terms of infrastructure and passenger convenience. Also, BOM is being renovated by GVK whereas DEL was done by GMR so in terms of competition, GVK will most probably try their best to do better than GMR so hopefully this healthy competition turns out to be a boon to the traveling public.
 
ronerone
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 18, 2010 8:28 pm

Quoting abrelosojos (Reply 21):
are you going to Vancouver?


Unfortunately i am not attending Routes this year, but my team is, and with a vengeance as always  
I may be attending Slots Conference in MEL though.

Quoting abrelosojos (Reply 21):
What routes were you flying?


AUH-CMB-AUH
CMB-KUL-SIN-CMB

Both twice, and both sectors with their respective consistency. Service on the narrowbodies was great, but the crew tired or slightly demotivated, while the widebody experience was almost heavenly.

Quoting abrelosojos (Reply 21):
Ground handling in AUH by non-EY staff is generally excellent ... and most of the "weird" EY experiences I have had involve their premium offerings. Go figure.


Non-EY ground handling has improved of late, but UL was a step above the norm.
And i must admit, my one and only Terminal 3 EY ground handling experience was indeed weird.


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
777way
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Sat Aug 21, 2010 11:26 pm

There's a crew member sleeping in J class was he off duty? DEL looks fantastic and you even captured JAL there.
 
anshuk
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Sun Aug 22, 2010 6:06 pm

Wonderful TR, Alex.
I had the pleasure and good fortune of getting a tour of T3. My thoughts - AMAZING. A few minor kinks, but AMAZING. Fortunately, I got taken around in one of those electric vehicles, so the walks weren't bad. But omg, what an amazing terminal. And I agree with you, the sheer size is STUNNING. The check in area itself is astounding.

Also, right at the end of the check in area, there is a pay and use lounge with shower facilities, beds, etc etc. I didn't go inside, but I was told these facilities are available.

Cheers,
Anshuk  
 
777way
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Sun Aug 22, 2010 11:04 pm

Shahi Supari or Mewa, the small yellow packet with sweetened beetlelnut or dry fruit is made in Pakistan, interesting to see UL offering it.
 
wheretonext
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 24, 2010 5:57 am

Alex,

Thanks again for another interesting trip report! Hope you enjoyed your reprieve in Sri Lanka.

Quoting abrelosojos (Thread starter):
Apparently, it increases consumer spend (is my consulting side showing?), and has worked around the world. Retailers like it as well because EVERY passenger MUST go through this before walking to their respective gates.

Retailers ALSO like this because they will undoubtedly generate some revenue off of passengers with over-sized carry-ons, rushing to catch their flight who will inevitably knock over 10 bottles of Grey Goose from the rack on their sprint through the shop!  

In all seriousness though, the design of airports seems to be moving in a direction so that airport managers can milk ancillary revenue from retail operations. I find it a bit of an annoyance as a 'consumer', but as business student, I completely understand why they try to route me through the duty free shops before I board my flight. The airport escapes my mind at the moment, but one airport I recently visited forced you to walk directly through the duty free shops just to get to your gate (badgering salesmen and all) unless you were lucky enough to find the seemingly secret hallway that redirected you around the shopping area to the gates. So long as the retail area doesn't create a bottleneck for passengers to get to their gate, I think this BAA retail concept is great for maximizing revenue from retail operations.

Thanks again for taking the time to write a TR and read our comments!

-Matt
Next Adventure: TBD
 
akhmad
Posts: 2497
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Tue Aug 24, 2010 5:30 pm

Hi Alex,

Fantastic review of UL J narrow-body offering. The on-board menu choices were indeed amazing at four. Good to know the Serendib magazine keeping you occupied to compensate the lack of IFE.

DEL T3 looks great! Regarding the amount of your pictures, you must have captured most of their interior.

Quoting abrelosojos (Thread starter):
It is great to speak several languages

I bet you speak at least seven languages.

Quoting abrelosojos (Thread starter):
(And, my favorite – the Indian bathrooms)

Just look how attractive those Indian boys and girls are.

Thanks for sharing. I really enjoyed reading it.

Cheers,
Suryo
Friends forever
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Wed Aug 25, 2010 4:04 pm

Quoting ronerone (Reply 23):
Unfortunately i am not attending Routes this year, but my team is, and with a vengeance as always
I may be attending Slots Conference in MEL though.

= Routes is becoming a zoo anyways. Some of the clients of my firm have chalet's, so I am usually invited to wander around ... but I think MEL is probably a more productive venue anyways. Besides, I hear AUH has some really good improvement plans in the works and are looking for support   ...

Quoting ronerone (Reply 23):
AUH-CMB-AUH
CMB-KUL-SIN-CMB

Both twice, and both sectors with their respective consistency. Service on the narrowbodies was great, but the crew tired or slightly demotivated, while the widebody experience was almost heavenly.

= Make sense. I just flew their nice lie-flat seats ... but it was placed on CMB-MAA ... go figure.

Quoting 777way (Reply 24):
There's a crew member sleeping in J class was he off duty? DEL looks fantastic and you even captured JAL there.

= Ya, I think he was NRSA. Apparently, DEL has become quite the "playground" for South Asian crew.

Quoting anshuk (Reply 25):

I had the pleasure and good fortune of getting a tour of T3. My thoughts - AMAZING. A few minor kinks, but AMAZING. Fortunately, I got taken around in one of those electric vehicles, so the walks weren't bad. But omg, what an amazing terminal. And I agree with you, the sheer size is STUNNING. The check in area itself is astounding

= Agreed.

Quoting anshuk (Reply 25):

Also, right at the end of the check in area, there is a pay and use lounge with shower facilities, beds, etc etc. I didn't go inside, but I was told these facilities are available.

= There is also one at the arrivals section - but I am wondering about transit pax, and also that one of the lounges MUST have a shower!

Quoting 777way (Reply 26):
Shahi Supari or Mewa, the small yellow packet with sweetened beetlelnut or dry fruit is made in Pakistan, interesting to see UL offering it.

= Cool. Thanks - UL should change its logo to "bringing SAARC together"  .

Quoting WhereToNext (Reply 27):

Thanks again for another interesting trip report! Hope you enjoyed your reprieve in Sri Lanka.

= Sri Lanka is always wonderful.

Quoting WhereToNext (Reply 27):

Retailers ALSO like this because they will undoubtedly generate some revenue off of passengers with over-sized carry-ons, rushing to catch their flight who will inevitably knock over 10 bottles of Grey Goose from the rack on their sprint through the shop!

= I don't know man ... the prices at those shops were steep!

Quoting WhereToNext (Reply 27):
In all seriousness though, the design of airports seems to be moving in a direction so that airport managers can milk ancillary revenue from retail operations. I find it a bit of an annoyance as a 'consumer', but as business student, I completely understand why they try to route me through the duty free shops before I board my flight. The airport escapes my mind at the moment, but one airport I recently visited forced you to walk directly through the duty free shops just to get to your gate (badgering salesmen and all) unless you were lucky enough to find the seemingly secret hallway that redirected you around the shopping area to the gates.

= Not really ancillary in this instance as they are the major revenue stream. And, I think I know exactly the airport you're thinking of ... just forgetting the name. Basically an unmarked door that bypasses all the duty-free. It is going to bother me that I can't remember this. Other A.Netters?

Quoting akhmad (Reply 28):

Fantastic review of UL J narrow-body offering. The on-board menu choices were indeed amazing at four. Good to know the Serendib magazine keeping you occupied to compensate the lack of IFE.

= Yup.

Quoting akhmad (Reply 28):
DEL T3 looks great! Regarding the amount of your pictures, you must have captured most of their interior.

= I want to go back in November and see how the totally finished version looks.

Quoting akhmad (Reply 28):
I bet you speak at least seven languages.

=  .

Quoting akhmad (Reply 28):
Just look how attractive those Indian boys and girls are.

= Agreed.

Saludos,
A.
Live, and let live.
 
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NZ107
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RE: Sri Lankan UL 196: 31/JUL/10: DEL-CMB: J/ DEL T3

Thu Sep 02, 2010 10:20 am

Hi Alex,

Another great report. I'm so behind in TR commenting that I should really keep them short..

The terminal looks amazing! There's another place ticked off on the A.Net virtual guide which I can probably get by without visiting for a while.. That's what I love about this forum - the ability to see places which are quite out of reach for some people without actually going to them and still getting a good perspective of the place! The lighting inside the terminal is impressive and it's a really nice change to some boring airports with just recessed fluorescent lights.

The meal does look very nice. IMO choices can't always be taken for granted but it's always nice when you are given a choice.

Sounds like they could do with a hardware update and at least give J passengers some IFE. But with technology these days, you can just do it yourself with an iPod or something and I've found that it does the same for me.


Thanks for sharing,

Cheers,
Nicholas
It's all about the destination AND the journey.

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