RobMEL
Topic Author
Posts: 66
Joined: Thu Feb 04, 2010 2:01 am

Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 1:23 pm

Greetings from Downunder.
It has been sometime since I’ve returned from my trip, but I humbly present part 4 of 5 of my Europe 2010 trip.
Part 1: MEL-SIN-DXB-IST On SQ (by RobMEL Jul 2 2010 in Trip Reports)
Part 2: CKZ-IST-ASR On TK In Y (by RobMEL Jul 3 2010 in Trip Reports)
Part 3: Planes, Trains, Coaches And Trams. IST-TLL On BT (by RobMEL Jul 10 2010 in Trip Reports)

This report will detail my departure from Estonia and flights to BUD via WAW on LO.

After 10 days in Estonia visiting old friends and my old drinking haunts, it was time to get on with business. I was heading to Budapest, in order to transit for a few days on my way to Romania. I picked Budapest due to it’s proximity to Romania, and it’s handy location as crossroads. Moreover, I had enjoyed my time there in 2004 immensely, so wanted to revisit.

Getting there, however, was more challenging. It took a lot of forward thinking and lateral planning, which in the end came to nought. My first plan...the “budget” plan was to fly on a 10Euro fare from Tallinn-Riga-Vienna, then get a train. This was to be around a 12 hour day. Not ideal. Moreover, the price jumped from 10Euro to 35Euro overnight. Not a great deal of money, but enough for me to start looking at other options. I looked a direct flights from Helsinki to Budapest...very expensive even with advance purchase. I toyed with other destinations such as Belgrade or even directly to Bucharest via Munich. In the end, it was only that a colleague in Estonia said “hey...LOT are flying to Tallinn again” that I punched in the details and found that I could fly directly to Budapest in the afternoon with a minimum of fuss. Cost was a bit pricey, but not unrealistic at $250AUD inc taxes (or thereabouts).

I had some hassle booking the flight. LO website kept rejecting my credit card. I contacted a friendly travel agent in Melbourne...but they said “we’d have to charge a service fee”. I contacted LO in Sydney...they didn’t respond. In the end, I booked through Expedia with no hassle. Net result, I got my ticket and was happy.

My colleague collected me from my rented flat and took me to TLL. It’s a small, functional airport that has had an upgrade and looks new inside, but very Soviet on the outside. Does the job. Check-in was interesting. The clerk marvelled at my Australian passport, and seem perplexed by my Singapore Airline FF card. I knew that my first flight was on an RJ145, with 1+2 seating. I asked for a window on the 1 side. She said “both sides two seats”. Hmmm...interesting.

Had some lunch, a final Saku, changed my EEK’s in to Euro’s, farewelled my colleague and was through security promptly.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0636.jpg
Tallinn Airport

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0639.jpg
Natty display of old Estonian Air uniforms...dating back to the early 1990’s! Smell the history.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0641.jpg
Fairly sizeable model hanging from the ceiling. There were a few of these.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0643.jpg
Departure screen a little underwhelming. Not your classic transit stop, that’s for sure.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0644.jpg
Windjet to Forli. An airline I’ve barely heard of going to a City I had to look up later on. Thrilling stuff.

LO786 TLL-WAW
Embraer RJ145
30/6/10
Seat ??A
Load- 75%Y,
Push back: On Time
Arrival: Slightly Early.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0646.jpg
The beast arrives!

They called forward the usual suspects who need help with boarding, and then the last half of the aircraft. They did not call forward the first half at any stage. After a while, we took it on ourselves to board, lest they then make a shirty announcement.

On boarding through the tiny little doorway, I did indeed find 1+2 seating. I also found 1 older babushka FA, and one younger FA. Both surly.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0677.jpg
Cabin shot.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0648.jpg
Leg room.

Seat was quite comfortable. A few more inches of legroom and made an inch more width, and I’d have been happy in that baby all the way back to Australia.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0649.jpg
Soviet styling at Tallinn Airport.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0661.jpg
Elderly Russian aircraft. A fixture at any former USSR airport.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0652.jpg
BT Fokker hanging about, presumably off to Riga.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0651.jpg
Do it right and one day you can paint the tail of your plane in Pink.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0680.jpg
Food! That my colleague assured me I wouldn’t see.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0682.jpg
Crossing the Gulf of Riga near Pärnu.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0700.jpg
River near WAW.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0708.jpg
Nearly on the deck.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0717.jpg
Miscellaneous aircraft at WAW.

After disembarking, we bussed it to the terminal. And then we stood in a queue for a fair while to pass through security. Plenty of people seemed to either not understand the concept of queuing, or they just ignored it and butted in wherever they felt. A few copped my “gaze of wrath”, one I verbally told to go away, but most just ignored me, and a hundred other people. Sigh.

WAW is a cramped little place. The bathrooms were crowded and dirty, there didn’t seem to be much in the way of cafe’s, and most annoyingly...no free wifi (such a snob!).

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0730.jpg
Crowded departure lounge.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0732.jpg
Duty free shopping for those departing the Schengen area. There were a few flights departing to the USA at this time.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0729.jpg
Not my Embraer. But a similar one.

After a leisurely wait in the lounge, time came to board the bus. I promptly got on. We waited for some time for everyone to arrive. This was a bit frustrating. I can understand why they do it...but it was still annoying.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0735.jpg
BA arrived just before we left.

LO531 WAW-BUD
Embraer E170
30/6/10
Seat 7A
Load- 95%Y,
Push back: 10 mins late
Arrival: On time.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0739.jpg
My new Embraer170

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0740.jpg
In a rush to board.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0742.jpg
LO to somewhere farflung by the looks of it.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0747.jpg
Interesting neighbour #1

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0751.jpg
Interesting neighbour #2

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0759.jpg
Cabin shot.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0745.jpg
Legroom. Not as good as the RJ145.

On boarding I found a woman in my window seat. Some gesticulation required, but she moved. Im not sure she believed me entirely, as she kept looking at her boarding pass, and then mine (which she swiped from my hand) before asking a flight attendant, who assured her yes...I was in my right seat. Still, she gave me some filthy looks. She also had a habit of crossing herself religiously during the flight. Take-off, landing, during bumps...and during meal service. Very odd.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0753.jpg
Same as before. Only with a yellow tortilla instead of a bread roll.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0761.jpg
Somewhere over rural Hungary.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0765.jpg
BUD terminal.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0767.jpg
Interesting neighbour at BUD. Ok, so perhaps not SOOO interesting...

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0774.jpg
Another neighbour.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0768.jpg
Another view of terminal.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0772.jpg
Alitalia heading back to Rome (I guess).

The trip now became interesting. Though I had arrived, my bag did not. Turning to trusty baggage services, I had almost resigned myself to not seeing my bag again (such an optimist). However, the woman, in impeachable English, tracked it to Stockholm of all places. Apparently the dimwits in Tallinn had failed to load the bag, realising the mistake, chucked it on a flight to Stockholm where it would connect to a direct Malev flight that evening. If all went well, it would arrive by 10pm, and be couriered out to me at my hotel around midnight.

Feeling more heartened, I got my shuttle ticket, and went to my digs at the EasyJet hotel. Many mocked me for this. I felt I needed a bed and some privacy after 10 days of couch surfing. Not only that, but at 15Euro a night, it was cheaper than a private in a Hostel, albeit without the Ambience. Still...I had to try it just to say I had.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0775.jpg
My Pod. Bathroom to the right.

http://i904.photobucket.com/albums/ac248/RobMEL/TLL-WAW-BUD/IMG_0776.jpg
Bed was quite comfortable.

It didn’t let me down. Cosy, comfortable, private...and charged for everything extra. An extra pillow was 1 Euro, ditto an extra Towel. Bag Storage was 5 Euro. The list went on. Still, the staff were quite pleasant and helpful, and it was well located to the Oktogon. I don’t regret it for one instant. It also has a very nice pub/bar/restaurant next door if anyone is in the area.

But I digress. My bag, as you can probably guess did not arrive. 10am the next morning, the helpful staff rang and said “yes, it will be here by midday...so they say”. It wasn’t. Next alleged time was 3pm. By that stage, I had passed the magic number of hours my travel insurance required my bags to be missing before they’d pay benefits. So I went...shopping! A couple of fresh polo shirts, some toiletries, and a much needed pair of socks. If I could have got boxer shorts, I’d have been set. But these were hard to come by in my “generous” size. 3pm. Still no bag. I gave up on seeing it that day, and headed out in to the yonder. At 6:30pm, it still had not arrived...but after dinner, 7:45pm, 25 hours after my arrival in Budapest, and nearly 20 hours after it had arrived...my bag showed up!

I was ready to tear LO a new one, but I realise that it wasn’t their fault, but was the fault of the contract staff in TLL. The flight themselves were quite good, and I’d recommend them to anyone looking at short or connecting hops across Poland or Europe. The only drawback is that WAW is woefully inadequate to handle the number of Pax that it does. It’s stretched to the limit, but hopefully the new works will give it more space to breathe.
 
globalflyer
Posts: 731
Joined: Tue Dec 20, 2005 4:15 am

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 1:47 pm

Nice TR. I love the old Soviet style airports from the outside looks like a hotel in some respects. Though lots of concrete.
Landing on every Continent almost on an annual basis!
 
gabrielchew
Posts: 3750
Joined: Tue Aug 02, 2005 5:43 am

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 2:10 pm

I nearly booked that LO flight out of TLL at the end of August, but went via Stockholm instead with OV/BA back to London. Flights don't look terribly exciting, although losing your bag made it a bit out of the ordinary!
http://my.flightmemory.com/shefgab Upcoming flights: LGW-FNC-PDL-TER-LIS-LUX-LHR-MUC-BRN,BSL-LHR
 
lychemsa
Posts: 1638
Joined: Sun Oct 11, 2009 8:39 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 3:31 pm

At least your bag arrived. Air Canada lost mine "permanently" and after over 2 months they offered measly compensation.Buy insurance or check coverage under the credit card.

Do EasyJet Hotels share bathrooms? How does that work?
 
CaliforniaMate
Posts: 87
Joined: Sun Mar 20, 2005 6:21 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 8:05 pm

How were your couchsurfing experiences?
 
FlyingFinn76
Posts: 1698
Joined: Wed Jun 17, 2009 12:10 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 8:23 pm

Hi Rob,

A nice little read on your adventures with LOT. Shame about your bag, but at least you got it back in due time.

Quoting RobMEL (Thread starter):
Moreover, the price jumped from 10Euro to 35Euro overnight. Not a great deal of money, but enough for me to start looking at other options.

Come on - it's only a 25 EUR difference. And they splash a whole bunch of fees, mostly for fuel on top of that anyway so it's not a big deal. 10 EUR base fare probably comes to somewhere around 70 EUR all-in.

Quoting RobMEL (Thread starter):
I looked a direct flights from Helsinki to Budapest...very expensive even with advance purchase.

Welcome to AY and MA duopoly where there's no incentive to offer cheap one way fares. With throw-away return segment on MA it could've been a bit over 100 EUR if you'd gotten lucky. With AY, the lowest return is almost 200 EUR.

Quoting RobMEL (Thread starter):
I toyed with other destinations such as Belgrade or even directly to Bucharest via Munich.

Did you check Wizz ex-TKU? That can be had cheaply and you could've flown BT to TKU for 20 EUR, although the timing might have not worked, forcing an overnight in TKU in the worst case scenario (which is not such a bad thing unless you interact with any of the natives).

Quoting RobMEL (Thread starter):
Windjet to Forli. An airline I’ve barely heard of going to a City I had to look up later on. Thrilling stuff.

Hey hey hey, I wrote my very first trip report on this forum on their inaugural RIX-FRL flight a year ago!

Quoting RobMEL (Thread starter):
Soviet styling at Tallinn Airport.

Ahh, the original terminal building from the 30's.

Quoting RobMEL (Thread starter):
BT Fokker hanging about, presumably off to Riga.

Or to VNO, ARN, LPP, TKU - all destinations served from TLL with Fokkers. TMP was served for a while, but nowadays withdrawn.
 
EL-AL
Posts: 1417
Joined: Tue Oct 09, 2001 8:29 am

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Sep 11, 2010 9:23 pm

Hey RobMEL,

Nice report, thx for shering. I don't really like those small EMB 135/145, but 170 and 195 are great for short flights.

Quoting RobMEL (Thread starter):
I got my shuttle ticket, and went to my digs at the EasyJet hotel. Many mocked me for this. I felt I needed a bed and some privacy after 10 days of couch surfing. Not only that, but at 15Euro a night, it was cheaper than a private in a Hostel, albeit without the Ambience. Still...I had to try it just to say I had.

I stayed in EasyHotel Larnaca for one night in may, when I landed at evening and i needed someplace to stay for the night, with my bus to Nicosia left the next morning at 08:00. It was very simple, with nothing extra, but at 25EUR for 2 and good beds, it was good for just someplace to sleep for the night, and no more.

LY
every day is a good day to fly
 
RobMEL
Topic Author
Posts: 66
Joined: Thu Feb 04, 2010 2:01 am

RE: Missing My Bags With LO- TLL-WAW-BUD

Sun Sep 12, 2010 8:41 am

Thanks to all for the friendly comments.

Quoting lychemsa (Reply 3):
Do EasyJet Hotels share bathrooms? How does that work?

The one I was in had private ensuite's in each room. They weren't terribly big, but they had a shower and a toilet..seperate, unlike the "ensuite" I had in Hong Kong once.

Quoting CaliforniaMate (Reply 4):
How were your couchsurfing experiences?

I was staying on a friends couch; no-one I didn't already know. I didnt use the couchsurfing.com website (or whatever it is).

Quoting FlyingFinn76 (Reply 5):
Come on - it's only a 25 EUR difference. And they splash a whole bunch of fees, mostly for fuel on top of that anyway so it's not a big deal. 10 EUR base fare probably comes to somewhere around 70 EUR all-in.

Yeah, I know...but it went up literally whilst I was booking. System crapped itself and sent me back to the start, where the price had gone up. I was peed off enough to look elsewhere. Plus, it wasn't going to be an ideal option anyway. 2 flights, a shuttle bus or train then another train ride.

Quoting FlyingFinn76 (Reply 5):

Did you check Wizz ex-TKU? That can be had cheaply and you could've flown BT to TKU for 20 EUR, although the timing might have not worked, forcing an overnight in TKU in the worst case scenario (which is not such a bad thing unless you interact with any of the natives)

I considered it, but it wasn't going to work. To be honest, convenience was more important than price.

Quoting FlyingFinn76 (Reply 5):

Or to VNO, ARN, LPP, TKU - all destinations served from TLL with Fokkers. TMP was served for a while, but nowadays withdrawn.

Ahhh...I knew someone would say that! According to the departures board, the only BT flights in the next couple of hours were to RIX.
 
concordechild
Posts: 38
Joined: Fri Aug 07, 2009 2:45 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Mon Sep 13, 2010 6:11 am

great report, love to see Alitalia showing up in some of these...
 
debonair
Posts: 2749
Joined: Sat Jan 03, 2004 10:50 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Mon Sep 13, 2010 9:51 am

Quoting RobMEL (Thread starter):
The clerk marvelled at my Australian passport, and seem perplexed by my Singapore Airline FF card. I knew that my first flight was on an RJ145, with 1+2 seating. I asked for a window on the 1 side. She said “both sides two seats”. Hmmm...interesting.
Quoting RobMEL (Thread starter):
I was ready to tear LO a new one, but I realise that it wasn’t their fault, but was the fault of the contract staff in TLL.



There is one problem... LOT is loading the flights in the systems very often as EMB170. But at the end, an EMB145 is flying.

And no! You should could complain about the service and your lost luggage immediately! Ok, it depends on your Singapore Airlines status, but SIA and LOT are both *Alliance carrier and your bag might be tagged as PRIORITY. The EMB145 is very often overloaded, especially if there a lot of onward passengers allowed to fly with 2x23KG to the states- showing that your luggage was re-directed to Stockholm, it is a clearly sign for me, that your luggage was left behind for weight and balance reasons! Also, the agents in TLL should haven known, that a re-routing via Stockholm on a not *Alliance carrier (Malev is oneworld) is not working... This is even worse, if the ground handling was done by Estonian Airlines staff, a company affialted with SAS (so the ground crew should have been trained on *Alliance standrads)!
 
PlaneHunter
Posts: 6522
Joined: Tue Mar 14, 2006 3:17 am

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Oct 30, 2010 4:16 am

Really interesting report about your flights on LOT.

Quoting RobMEL (Thread starter):
A few more inches of legroom and made an inch more width, and I’d have been happy in that baby all the way back to Australia.

Very upsetting statement...  

Quoting RobMEL (Thread starter):
Not only that, but at 15Euro a night, it was cheaper than a private in a Hostel, albeit without the Ambience.

That's really cheap, but the color is hard to take...


PH
Nothing's worse than flying the same reg twice!
 
ba319-131
Posts: 8159
Joined: Sat Jan 13, 2001 1:27 pm

RE: Missing My Bags With LO- TLL-WAW-BUD

Sat Nov 06, 2010 7:05 pm

Nice report and pictures, thanks for posting.

Quoting RobMEL (Thread starter):
Natty display of old Estonian Air uniforms...dating back to the early 1990’s! Smell the history.

- Indeed, such history!  
Quoting RobMEL (Thread starter):
Apparently the dimwits in Tallinn had failed to load the bag, realising the mistake, chucked it on a flight to Stockholm where it would connect to a direct Malev flight that evening. If all went well, it would arrive by 10pm, and be couriered out to me at my hotel around midnight.

- That was a good idea, just a shame it failed to work!

Overall LOT seem pretty ok, not flown them yet and unfortunately no need, perhaps once day.

Rgds

Mark
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