abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Sep 27, 2010 8:34 pm

Feedback always appreciated.




I > Background:
As some of you are aware, I had temporarily located to our Bangkok office for 3 months to build some client relationships. As much as I love Bangkok, it can become a handful … especially at the state of near civil war that has been going on in the country when everything shuts down. Anticipating trouble, I decided to getaway and scouted the internet for pleasant deals. Thai Airways was having a great First Class sale on their LHR flights and the price was competitive compared to their Business product. Having never flown them in FCL, I decided it was time to “pamper” myself as see how smooth as silk Thai can be.

In general, there are very few intercontinental First class reports on A.Net – and, I think this will be the first for 2010 for TG’s FCL product. Interestingly, I found 3 other reports in total on TG FCL – 1 each on BKK to LHR, FRA, and SYD.

II > Pre-Flight:

a) Before Airport:
Thai Airways is the national flag carrier and largest airline of Thailand. A founding member of Star Alliance, Thai flies to 71 destinations in 34 countries, using a fleet of 98 aircraft.

Booking was done at Thai’s website at www.thaiair.com. The site is clean and I was soon able to buy my ticket – including chose my seat. I could also go back and view and edit my seat selection with no problem. There was no ability to change my ticket however … but that is really a super advanced function.

b) At Airport:
Suvarnabhumi Airport in Bangkok is one of the world’s largest and an appropriate hub at the cross-roads of global aviation routes. A controversial project plagued with delays, corruption, and operational issues, BKK has improved over the years and now is usually lauded for its overall quality.

Royal First Class passengers on Thai Airways benefit from its unique partnership with the airport authority and this is manifested in an exclusive check-in heaven. At the very beginning of the terminal so VIP’s can get dropped first and whisked away from the masses, TG’s Royal First Class (TG-RFC) zone is as exclusive as you can get – outside a private jet that is. There were several porters standing outside the entrance shocked when I whisked by them with my carry-on not needing help. As soon as I entered the airport, there was a woman standing with names of passengers – spotting my name and verifying it, she quickly introduced me to her colleague who would be my personal guide through the process. She quickly took my travel papers and called for a porter who took away my carry-on. All three of them were most pleasant full of warm smiles. The lady escorted me to the check-in lounge and another staff member got a cold towel and a welcome drink – very refreshing, don’t know the name. The lady asked me to relax and that she would be back after having done with the formalities. Soon, I was joined in the area by some high ranking Thai general and later by Miss Universe 1988 from Thailand. The entire area felt extremely exclusive and suddenly I began to wonder how I put up with J class all these years. Oh God, it is going to be tough getting back to reality!

Anyways, the sweet lady soon returned with my boarding pass and passport, and directed the porter to escort me to the lounge. I thanked her – and then was whisked to a separate area for passport control and security. After this was done, the porter began to take me to the Royal First lounge. However, since I had some shopping to do, I told him I’d find my way. He thanked me for flying Thai and went about. Now, this is where I am going to do a side-bar and vent about the lack of signage at BKK. I am no airport novice and the confusing layout and minimum signs and various levels made me walk twice as much (in wrong directions) before making my way to the Royal First Lounge.

Now, I have been to literally hundreds of lounges around the world, and I can attest that the First Class Lounge at Bangkok is undoubtedly the absolute best in customer pampering. An agent greeted me and asked if I wanted a private room (I declined) and then took me to a seat. She asked whether I wanted a massage (HELL YES!) and booked me the same at the Royal Spa. As soon as she disappeared, a waiter appeared asking if I wanted to eat and brought me the menu. It was pure decadence and I indulged in every bit of it sampling the excellent food from the menu (besides a buffet option), checking out the various rooms (lots of hidden private rooms, etc.), and scanning the business center. Later, I made my way to the Royal Spa, where an escort immediately took me to a private First Class room and brought me a welcome drink as I waited for my masseur. I got both the shoulder and neck massage, and the foot massage and both really were absolutely amazing. This is not the cheap 10 minute “therapy” you get at the Clarins “spa” and the hard-sell of Clarins products at Air France in Paris. This was the real deal … though, (thankfully) no happy ending was offered. It got me completely relaxed and I profusely thanked my attendant and gave her a generous tip.

I returned to the lounge briefly … and one of the lounge attendants said London was boarding and that she would walk me to the gate. She asked if I needed help with my bag (NO) and walked me to the gate. Approaching the gate, she asked for my boarding pass and whisked me past the other passengers and bid me farewell. Interestingly, she did not go all the way and introduce me to the crew.

As soon as I entered the TG 744, I was greeted by the usual Thai greeting by the senior male purser (in his 50’s) and walked to my seat. He chatted with me using my name and introduced me to a Thai woman in her 40’s who would be one of the main FA’s. Soon thereafter, a younger man in his 30’s came and introduced himself as well. All very classy and pampered. Very soon, the woman brought me hot towels and some champagne. Menus were handed to us in a folder and Pyjamas were brought in.

F load was 50% - though, I was the only revenue passenger on board. There was a Thai couple working for TG, and a British couple who were on an award ticket sponsored by their son who lives in Australia. It felt very exclusive and what I imagine travel in the old days used to be – where you got to know your fellow passengers – a complete departure from the mass market Emirates stuff.

Airport - External:

(Bangkok Airport – First Class Area)

*
(Porters eager to help)

*
(Lady with all FCL passenger names)

*


Check-in:

(Thai First Class Check-in Area)

*

*

*
(I could get used to checking-in like this for all my flights)

*
(Check-in area – behind the walls)

*
(My man)


Airport - Internal:

(Eclectic mix of carriers)

*

*

(FIDS)
NONE

(Post Security @ BKK)


*

*
(FCL Buggies on Arrival)

*
(For me, BKK has really poor signage)

Scenes of the tarmac:
NONE


Lounge

(Thai’s Royal First Class Lounge & Spa – My FAVORITE in the world – thus far)

*

*

*
(Food Options & My Choices)

*

*

*

*

*

*
(Spa Treatment)

*
(First Class “Room” @ Spa)

*
(Waiting for the masseur to call me…)

*
(Therapy Room)

*
(And, the wonderful ladies)

*
(Other parts of the lounge – special rooms to discover, bathrooms, etc.)

*

*

*

*

*

*

*

*

*
(For ONCE, I agree with Skytrax)

Boarding:


(Gate area)

*
(Boarding)


III> In-Flight:

a) Service Schedule + Impressions:
Like any good First Class service, service was tailored to passenger needs. As mentioned, prior to take-off, drinks – hot/cold towels – newspapers – menus. At my seat, there was the “Thai Stationary Packet” which included the famous DND sticker, postcards, etc. Pyjamas were brought soon thereafter along with amenity kits. Slippers were already near the seat.

After take-off, lunch service commenced. Prior to landing, another meal service. Lots of food options in the middle.

b) Aircraft + Seats:
There is something extremely elegant about a Boeing 747-400 that the Airbus 380 will never have. Thai’s 744 embody that graceful spirit with the aircraft looking classy inside and outside.

While airlines have whizzed past Thai’s hard product with their suite based offerings in First Class, there was still something remarkably warm and graceful about TG’s F. The wood-like finish coupled with a graceful use of soothing colors and topped with an extremely private and spacious cabin ensured that I almost overlooked the lack of a suite. The seats themselves were extremely comfortable and made for an awesome full-flat bed … together with a turn down service. The only thing that I *really* missed was the lack of privacy. However, I will gladly take this for the “it hurts my eye” faux gold that is considered “classy” at a certain airline in the Gulf.

The other place where the age of the aircraft shows is in the bathrooms. While they are stocked with nice Ferragamo products (though, whatever happened to Bvlgari?!), the dingy yellow lighting was a reminder of how long this aircraft had been flying.

Aircraft:
(744 @ BKK)


Views from Aircraft:

(Sister ship)

*
(And the rival)

*
(Beautiful and distinct BKK)

*
(I wanna fly these!)

General Seat Views + Seat Legroom

(Seat)

*
(Front of seat)

*
(More seat area)

*
(Seat controls)

*
(And, power)

*
(Legroom)

*

*
(Blanket)

*

Seat Recline + Angle View:


*


Cabin:


*

*
(Bathroom Amenities)
*

*
(JCL)

*

*
(Upper Deck)

*

*
(Closet)

*


c) Meal + Beverage:
FCL meal service should be special. Thai definitely did not disappoint in this regard – however, there is room for improvement. Crisp linens signaled the commencement of the meal service. Before delving into the details, I must say that I wasn’t impressed by the crockery used by Thai. The glasses looked a tad “blah” for a premium First cabin. Anyways, the meal service commenced with a generous offering from the diverse bread basket. The first meal service started with some excellent rice crackers with pork dippings, followed by Russian caviar. Now, the entire caviar serving was flawless. Both the flight attendants (40s woman and 30s man) served from the caviar trolley and did it with panache … all along with the vodka which any good caviar serving should have. I ate through it and was soon offered seconds – which I declined. This caviar was followed by an excellent combination of lobster and tuna. Finally, came the main course. There were 4 choices and I chose the stir-fried tiger prawn. It was succulent and absolutely delightful – the perfect use of Thai spices and served with steamy rice. All excellent and I devoured it. I thought the quantity was a tad small … but am pretty sure I could have asked for seconds. Anyways, the main course was followed by an awesome fruit platter and cheese (I declined) and topped with a desert which was a crepe. Frankly, the desert was a bit disappointing and more JCL than FCL. Thankfully, it was drowned by excellent port.

The second meal service commenced 90 minutes prior to touchdown. It started with some OK starters followed by hands-down the best soup I have ever had on a flight. The Tom Yum Gum was better than most restaurant Tom Yum soups I have had … and I am a Tom Yum snob! It was just out of this world. Again, there was a choice of 4 mains, and I went for another excellent barbecued duck in Thai curry. This was topped by the decadent walnut and date cake … with my usual glass of port wine. BTW, I think I am addicted to port wine. Oh, I digress.

Beverage choices were excellent – though, I don’t know if they still serve Blue Label in FCL on TG. I was impressed by the choice of champagne – DP 2000 or Bollinger 1999. I was served from the bottle Bollinger 1999 in the beginning – and I had not paid attention to this – and immediately after tasting it, I knew what it was. Immediately, I called the crew and requested DP 2000. Ever since that time, my DP 2000 was never empty!

(Menu)

*

*

*

*

*
(Welcome champagne)

*
(1st Meal Service)

*

*

*

*

*

*

*

*
(Snacks en-route)

*

*
(2nd Meal Service)

*

*

*

*

*
(Old School Bar)


d) Inflight Entertainment:
This is probably Thai’s biggest shortcoming. Their current IFE just does not cut it. While their hardware (seat) is still amongst the best (but, not a top 10), their IFE barely qualifies for the “also ran” category for a top notch airline. Don’t get me wrong, it is still an AVOD system with enough movie choices to keep a lot of people busy – but, it is simply not competitive in today’s marketplace. Thankfully, the movie choices were actually interesting … though, one had to watch it on small screens. Perhaps, I have just been pampered by the other carriers of the world! The head-phones were OK … though, what’s up with half the non-movie/TV features of the IFE not working?!

As always, the “Sawasdee” in-flight magazine was outstanding and had the right balance of articles and airline info.

(Controls + Headset)

*
(IFE System)

*

*

*

*

*

*

*
(Hmmm…)

*

*

*

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
Thai’s crew were absolutely outstanding. They were distinct and distinguished, and recognized the nuances of excellent service to the discerning First Class traveller. I observed them throughout the flight and was absolutely impressed by their individual approach to each of the clientele. For example, for the British couple who wanted to sleep, their approach was much more “hands-off”, for the exciting airline kid in me, much more “hands-on”. From the moment they greeted and escorted me to my seat, to the end of the flight, when all crew members came and thanked me for flying, there was an amazing sense of genuine warmth ... each of them in every instance addressed me by my name, and remembered all the individual touches. Some highlights:
+ Always pouring champagne/etc. at my seat
+ When I poured some café on the table, an attendant appeared from nowhere to clean it up and was all apologetic
+ Coming and asking if I wanted a photo taken as I was clicking pictures
+ The whole “anticipate needs approach” – turning on my light, picking up my magazine, tucking me in to the duvet, gently waking me up when requested with a hot towel ... all without appearing “pushy”
+ Entire service and every request was done with a smile and no request sounded too much

Basically a group of crew who went out of the way to make me feel at home and make the flight a truly memorable one. Just pure awesome and service from the heart.

IV> Post-Flight:
Landing at LHR was smooth and I was soon gate-side. Interestingly (and surprisingly), there was no escort to greet FCL passengers on arrival.

(LHR Arrival – the unique TG arrival token)

*
(LHR)

*

*

*

*


V> Impressions + Scores:
Thai Airways’ intercontinental First Class is near flawless. First of all, the service on the ground in Bangkok is truly stellar and probably a global benchmark. Not only are the facilities top notch, the personnel truly make you feel welcome and take the stress away of navigating airports. The Royal Spa is probably the best I have encountered in the world. On board, this truly impeccable service continues with perfect execution from a set of crew that embody Asian hospitality at its best. By the way, I felt that the age range of the crew made it for a perfect flight! In fact, the perfect “software” ensures that one overlooks the “hardware” that has definitely fallen behind TG’s chief competitors. While the cabin is still excellent, the IFE is where TG really fails to deliver. Thankfully, these are things that CAN easily be improved.

First Class service should be distinguished from Business Class, exclusive and make you feel special. TG far exceeded that from the moment I walked into the airport. I would fly TG in a heartbeat and go out of my way to chose them … and, be more than happy to pay a price premium. Two thumps way up!


VI> Other Trip Reports:

PREMIUM:
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010
A new number 1 across all categories – “beats” AI’s YCL review of 9.26
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit)

*
(Pyjamas)

*
(Other “stuff” you get)

*
(Slippers)






[Edited 2010-09-27 13:44:03]
Live, and let live.
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Sep 27, 2010 11:26 pm

Hi A.

A thoroughly enjoyable read and I can't help to make comparison with my FCL experience with MH not too long ago, which features identical cabin and seat.

I only have a question about your scoring. Why does 'Lounge' only consist of 0.5 point from the overall score? Some airlines really have an outstanding lounge and that the lounge experience itself could be the highlight of the entire journey. Based on what you have written about your experience at TG's Flounge in this trip report, I am in the opinion that it should get equal scoring to that of 'Seat', 'Crew' and 'Food' i.e. 2.0.
 
767747
Posts: 2126
Joined: Wed Jan 26, 2005 10:08 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Sep 27, 2010 11:50 pm

Really good report! Looks like you had a really nice flight with Thai in F. Looks like they really provided a nice service!

Thanks for sharing!

Matthew (767747)
I love to fly!
 
Burj
Posts: 745
Joined: Sun Nov 18, 2007 6:46 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 2:09 am

What great TR and awesome photos!

Bonus points for getting a shot of the PIA 777 with the broke-ass white rudder!
 
concordechild
Posts: 38
Joined: Fri Aug 07, 2009 2:45 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 2:17 am

Quoting 767747 (Reply 2):
it hurts my eye” faux gold that is considered “classy” at a certain airline in the Gulf.

Amen to that!!! great report as always, the lounge does look very impressive and certainly feels warmer than the "private room" at SIN which although very good, is almost too sterile. Agree entirely with you on 744 vs A380, it simply is a better looking aircraft. To be honest the seat looks very comfortable and i see your point on the privacy issue, but on the other hand i find some of these new Suites products almost too private.... (i kind of enjoy looking around the cabin every now and again)

I you head back to bkk and decide on a quick hop to SIN, Give me a shout!!

P
 
initious
Posts: 937
Joined: Tue Dec 16, 2008 5:54 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 2:22 am

Yet another great report! I flew JCL with TG in June 2010 but the service seems a far cry from what you get in F. The lounge itself is a very good example. Would even love to try their FCL one day after reading your report!
One way I will fly around the world!
 
AKLDELNonstop
Posts: 320
Joined: Sat Apr 15, 2006 5:04 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 3:38 am

Wow. Another masterpiece from Abrelosojos. This seems like such a far cry from my US or UA flights. Almost as if it's a different industry!

I do hope however, that TG's economic woes do not force cutbacks to their service quality.

On another note, when you get a chance you should give NZ J class a try.
 
JTR
Posts: 77
Joined: Tue Jun 19, 2007 3:45 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 4:16 am

i always enjoy your TRs, thanks for sharing so many of them with us
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 4:23 am

Quoting 9MMAR (Reply 1):
A thoroughly enjoyable read and I can't help to make comparison with my FCL experience with MH not too long ago, which features identical cabin and seat.

= 9MMAR, did you write a report on your FCL experience on MH? I would love to read on the same. MH has always been one of my favorite airlines - and just flew them on NRT-KUL ... in JCL though. It was a work trip and frankly I was little disappointed at the amount of things that did not work. The crew seemed to be a little off, especially the diva-ish purser. More interestingly, everything seemed to now work in KLIA and at the MH lounge - for example, none of the coffee makers were operational; 4 of the 6 bathrooms were not working; 2 of the computers were not ... etc. Has this been your experience?

Quoting 9MMAR (Reply 1):

I only have a question about your scoring. Why does 'Lounge' only consist of 0.5 point from the overall score? Some airlines really have an outstanding lounge and that the lounge experience itself could be the highlight of the entire journey. Based on what you have written about your experience at TG's Flounge in this trip report, I am in the opinion that it should get equal scoring to that of 'Seat', 'Crew' and 'Food' i.e. 2.0.

= This is a very interesting point you bring up. I have had lounge get a 0.5 weight because I (and most pax picking an airline) would not chose an airline based on its lounge offering. However, your point is valid ... perhaps the next report would weight the lounge as 1 and the booking process as 1.5.

Quoting 767747 (Reply 2):
Really good report! Looks like you had a really nice flight with Thai in F. Looks like they really provided a nice service!

Thanks for sharing!

Matthew (767747)

= They did Matthew  .

Quoting burj (Reply 3):

Bonus points for getting a shot of the PIA 777 with the broke-ass white rudder!

= LOL.

Quoting concordechild (Reply 4):
(i kind of enjoy looking around the cabin every now and again)

= You perv. Kidding  .

Quoting concordechild (Reply 4):

I you head back to bkk and decide on a quick hop to SIN, Give me a shout!!

= I am actually there for a day this week - what do you do there? And, are you around? If I manage to get done with my calls, I might call.

Quoting AKLDELNonstop (Reply 6):
This seems like such a far cry from my US or UA flights. Almost as if it's a different industry!

= I have a FCL review of an UAL intercon coming soon ...

Quoting AKLDELNonstop (Reply 6):

On another note, when you get a chance you should give NZ J class a try.

= Ya - it seems a lot of people want me to try NZ. Let's see. They have competitive fares - but only from LAX it seems  .

Thanks all for reading.

Saludos,
A.
Live, and let live.
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 5:07 am



Quoting abrelosojos (Reply 8):
9MMAR, did you write a report on your FCL experience on MH? I would love to read on the same. MH has always been one of my favorite airlines - and just flew them on NRT-KUL ... in JCL though. It was a work trip and frankly I was little disappointed at the amount of things that did not work. The crew seemed to be a little off, especially the diva-ish purser. More interestingly, everything seemed to now work in KLIA and at the MH lounge - for example, none of the coffee makers were operational; 4 of the 6 bathrooms were not working; 2 of the computers were not ... etc. Has this been your experience?

Yes I did. When The Vacation Is The Journey | SQ, MH, KL (by 9MMAR Dec 5 2009 in Trip Reports) Just a warning, it is a very long trip report. In fact, it has been certified as the longest trip report ever written in A.Net LOL. The FCL portion was in Part 7 until 9 of the TR, so you might want to skip the rest. There were a few things that went wrong with my FCL experience either, from check-in in KUL until disembarking the B744 in LHR, but since it was my first ever FCL flight, I was kinda blinded of the shortcomings and ended up cherishing the positive aspects of it only.

[Edited 2010-09-27 22:15:52]
 
TravelsUK
Posts: 113
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 5:14 am

One word - FANTASTIC!

Thank you!
 
thaia345
Posts: 818
Joined: Tue Oct 17, 2006 6:57 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 6:12 am

Hey Alex....

ANother great one from you!

Quoting abrelosojos (Thread starter):
In general, there are very few intercontinental First class reports on A.Net – and, I think this will be the first for 2010 for TG’s FCL product. Interestingly, I found 3 other reports in total on TG FCL – 1 each on BKK to LHR, FRA, and SYD.

Actually there are tons of TG F reports...mainly from me ! hahahaha...you can search my user name and search for my Trip Reports...actually i did 3 on TG F this year which i havent posted...was afraid that some of the guys here are starting to get bored with my TG F reports ! ....however, one which i will definitely post is the one i did in late Sep to CDG..as TG was using the leased B773ER from Jet AIrways..so the first class was a suite.....

Cheers..and thanks again for the great read!

Herbert
 
concordechild
Posts: 38
Joined: Fri Aug 07, 2009 2:45 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 6:25 am

Quoting abrelosojos (Reply 8):
= I am actually there for a day this week - what do you do there? And, are you around? If I manage to get done with my calls, I might call.

am in SIN all week, sent you a msg... take care
 
ba319-131
Posts: 8132
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 7:18 am

Hi Alex,

Excellent TR and pictures as per usual, should have given me a shout for a beer!

TG F looks excellent, not keen on the lack of privacy in the cabin mind, I'm sure some tweaking could be done to improve it withough going the full hog of suites, which i'm not that sold on to be honest.

Quoting abrelosojos (Thread starter):
this is where I am going to do a side-bar and vent about the lack of signage at BKK. I am no airport novice and the confusing layout and minimum signs and various levels made me walk twice as much (in wrong directions) before making my way to the Royal First Lounge.

- Indeed signmage is poor, like you, no airport novice but managed to get pretty lost looking for a TG lounge back in March.

F&B looks excellent though I'm not keen on the glasses used, looks a cheap design oh and that crepe desert, looked a tad on the weak side.

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
debonair
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 10:28 am

As always, an OUTSTANDING TR!

Quoting abrelosojos (Thread starter):
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010



Strange routing..,

Quoting abrelosojos (Thread starter):
d) Inflight Entertainment:
This is probably Thai’s biggest shortcoming. Their current IFE just does not cut it. While their hardware (seat) is still amongst the best (but, not a top 10), their IFE barely qualifies for the “also ran” category for a top notch airline



Totally agree! I think the "Mission TG “100” strategic plan" is working very well service vise. But I am still waiting for an up-grade on the IFE, this should be done immediately- not only in FC, but also in Y. The lack of PTV in Y (on B747) and your exprience shows clearly an urgent need for!

More on "Mission TG “100” strategic plan"
http://www.prthaiairways.com/thaiair...ront/news_detail.php?lg=en&dng=803
 
bananaboy
Posts: 1466
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 2:34 pm

Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark
All my life, I've been kissing, your top lip 'cause your bottom one's missing
 
EK773
Posts: 179
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 3:47 pm

Quoting abrelosojos (Thread starter):
mass market Emirates stuff
Quoting abrelosojos (Thread starter):
faux gold that is considered “classy” at a certain airline in the Gulf

LOL!

The Tom Yum looks great and if it's as good as describe, i'm sure it was yum!
 
User avatar
vivekman2006
Posts: 400
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 4:01 pm

Superb Trip Report Alex!

Thai Airways truly exudes genuine warmth. Your experience right from start to finish was brilliant.

Lovely report. Thanks for sharing.

- Vivek
 
akhmad
Posts: 2497
Joined: Sat Sep 03, 2005 2:20 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 6:45 pm

Hi A.,

I think your report is the only one who covers the F pre-boarding experience in BKK in such a remarkably entertaining way. Thank you for that. I now understand why you like this particular TG F lounge very much with its privacy and serenity. All surrounded by the genuine service of the hospitable attendants.

I am just curious why you did not take the Thai full body massage.  

Somehow I have got the impression that Thai spirit shows to full advantage more in the existing F cabin than the suites. I prefer the seating arrangement, since I am usually not a lone traveler.

Quoting abrelosojos (Thread starter):
(And, the wonderful ladies)

Beautiful.

Thanks again for sharing.

Cheers,
Suryo
Friends forever
 
User avatar
readytotaxi
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 7:58 pm

Thank You. You present a balanced report of an airlines service and do it in an interesting and entertaining manner.
This is an airline I will consider for a future trip to SYD in First from the UK.
A very high quality report.  
you don't get a second chance to make a first impression!
 
abrelosojos
Topic Author
Posts: 4050
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RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 10:10 pm

Quoting 9MMAR (Reply 9):

Yes I did. When The Vacation Is The Journey | SQ, MH, KL (by 9MMAR Dec 5 2009 in Trip Reports) Just a warning, it is a very long trip report. In fact, it has been certified as the longest trip report ever written in A.Net LOL. The FCL portion was in Part 7 until 9 of the TR, so you might want to skip the rest. There were a few things that went wrong with my FCL experience either, from check-in in KUL until disembarking the B744 in LHR, but since it was my first ever FCL flight, I was kinda blinded of the shortcomings and ended up cherishing the positive aspects of it only.

= Oh yes - I have definitely read the report and commented on it. Care to elaborate on what you mean by "kinda blinded of the shortcomings"? How would your evaluation change given hindsight?

Quoting TravelsUK (Reply 10):
One word - FANTASTIC!

Thank you!

= Thanks a lot.

Quoting thaia345 (Reply 11):
Actually there are tons of TG F reports...mainly from me ! hahahaha...you can search my user name and search for my Trip Reports...actually i did 3 on TG F this year which i havent posted...was afraid that some of the guys here are starting to get bored with my TG F reports ! ....however, one which i will definitely post is the one i did in late Sep to CDG..as TG was using the leased B773ER from Jet AIrways..so the first class was a suite.....

Cheers..and thanks again for the great read!

Herbert

= Cool Herbert. When I did the search, only 3 came up. I might have to come up with an interesting report of my own to compare notes   ... (hint) ...

Quoting concordechild (Reply 12):

am in SIN all week, sent you a msg... take care

= Hey. Did not receive a message. Arriving from KHI - will let you know what plans are.

Quoting BA319-131 (Reply 13):

Excellent TR and pictures as per usual, should have given me a shout for a beer!

= Mark, I will take you up on this for sure. I am in London once a month.

Quoting BA319-131 (Reply 13):
TG F looks excellent, not keen on the lack of privacy in the cabin mind, I'm sure some tweaking could be done to improve it withough going the full hog of suites, which i'm not that sold on to be honest.

= Hmmm ... why are you not sold on the suites concept?

Quoting BA319-131 (Reply 13):
- Indeed signmage is poor, like you, no airport novice but managed to get pretty lost looking for a TG lounge back in March.

= Good. I am glad I am not the only one who felt a little stupid. Perhaps they had CDG as consultants? Sorry, had to throw that in  .

Quoting BA319-131 (Reply 13):
F&B looks excellent though I'm not keen on the glasses used, looks a cheap design oh and that crepe desert, looked a tad on the weak side.

= Agreed completely. As I noted, I think they could definitely improve on that. The crepe was good though  .

Quoting debonair (Reply 14):
As always, an OUTSTANDING TR!

= Thanks.

Quoting debonair (Reply 14):
Quoting abrelosojos (Thread starter):
9.27: Thai Airways ** FIRST ** (108): JFK-LHR: 07/2010



Strange routing..,

= Um, oops ... corrected for the future.

Quoting debonair (Reply 14):



Totally agree! I think the "Mission TG “100” strategic plan" is working very well service vise. But I am still waiting for an up-grade on the IFE, this should be done immediately- not only in FC, but also in Y. The lack of PTV in Y (on B747) and your exprience shows clearly an urgent need for!

More on "Mission TG “100” strategic plan"
http://www.prthaiairways.com/thaiair...g=803

= Wow. Thanks for this!

Quoting bananaboy (Reply 15):
Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark

= Mark ... that sounds weirdly familiar ... did you send your parents on this same routing in July?

Quoting EK773 (Reply 16):


The Tom Yum looks great and if it's as good as describe, i'm sure it was yum!

= IT WAS YUM TOM YUM!

Quoting vivekman2006 (Reply 17):
Superb Trip Report Alex!

Thai Airways truly exudes genuine warmth. Your experience right from start to finish was brilliant.

Lovely report. Thanks for sharing.

- Vivek

= Thanks Vivek.

Quoting akhmad (Reply 18):
Hi A.,

I think your report is the only one who covers the F pre-boarding experience in BKK in such a remarkably entertaining way. Thank you for that. I now understand why you like this particular TG F lounge very much with its privacy and serenity. All surrounded by the genuine service of the hospitable attendants.

= Suryo - I do so - because it really was amazing and private.

Quoting akhmad (Reply 18):

I am just curious why you did not take the Thai full body massage.

= Did not want to shower afterwords with all the oils used.

Quoting akhmad (Reply 18):

Somehow I have got the impression that Thai spirit shows to full advantage more in the existing F cabin than the suites. I prefer the seating arrangement, since I am usually not a lone traveler.

= Well, the suite works for people who seek privacy ... and trust me, a whole bunch of FCL fliers want just that ... not losers like us writing reports and taking pictures  .

Quoting readytotaxi (Reply 19):
Thank You. You present a balanced report of an airlines service and do it in an interesting and entertaining manner.
This is an airline I will consider for a future trip to SYD in First from the UK.
A very high quality report.

= Thanks a lot. This means a lot.

Saludos,
A.
Live, and let live.
 
9MMAR
Posts: 1728
Joined: Sun Jul 23, 2006 7:18 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 11:40 pm

Quoting abrelosojos (Reply 20):
Oh yes - I have definitely read the report and commented on it. Care to elaborate on what you mean by "kinda blinded of the shortcomings"? How would your evaluation change given hindsight?

I am so sure you have not commented on it. That trip report received 107 replies and none of it came from Abrelosojos, unless you posted using other usernames. But thanks anyway for reading it.

As for the elaboration, maybe you have not read the epilogue and summary that I have written? It was in reply no. 73 and 105 respectively.
 
bananaboy
Posts: 1466
Joined: Wed Oct 20, 2004 6:58 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Tue Sep 28, 2010 11:45 pm

Quoting abrelosojos (Reply 20):
Quoting bananaboy (Reply 15):
Brilliant report - thanks for sharing. Am sending my parents TG F LHR-BKK-SYD-BKK in Jan and pleased to see another report that shows that they were a great choice of airline.

Mark

= Mark ... that sounds weirdly familiar ... did you send your parents on this same routing in July?

I wondered if it might! As much as I would have liked to, Jan will be the first time I am doing this for them in int'l F - don't have enough UA miles to do this more often!

Mark
All my life, I've been kissing, your top lip 'cause your bottom one's missing
 
concordechild
Posts: 38
Joined: Fri Aug 07, 2009 2:45 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 1:38 am

Quoting abrelosojos (Reply 20):
= Hey. Did not receive a message. Arriving from KHI - will let you know what plans are.

sent you a pm via airliners so should have arrived in your email
 
PlunaCRJ
Posts: 301
Joined: Thu Nov 29, 2007 8:05 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 1:45 am

As usual, a truly excellent TR. Thank you for writing these... they are very rewarding but also demand quite a bit of work.

Thai F sounds like an excellent experience. Classy, as it should be. The pre-departure "system" in BKK for F sounds really special.



Quoting abrelosojos (Thread starter):
I thought the quantity was a tad small

Yes, I got the very same impression from your pictures. The food looks good; but why are the portions so small!?

Regards,
 
airpearl
Posts: 849
Joined: Tue May 01, 2001 7:42 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 2:01 am

Excellent report! Thank you for this lovely insight, even if this is a bit tame for you considering your ventures of late  

Thai First Class looks like a very comfortable place - in every sense of the word. The ground service is really out of this world - I've only experienced this once and it just wowed me no end. And that's on arrival in BKK. I haven't yet flown TG First on departure. Your story makes me want to try it all the more.


Quoting abrelosojos (Thread starter):
I am no airport novice and the confusing layout and minimum signs and various levels made me walk twice as much (in wrong directions) before making my way to the Royal First Lounge.

I'm surprised you even made it back. BKK is not designed with practicality in mind that's for sure.

Quoting abrelosojos (Thread starter):
Now, I have been to literally hundreds of lounges around the world, and I can attest that the First Class Lounge at Bangkok is undoubtedly the absolute best in customer pampering.

   If there is one thing TG has done very, very well with the opening of Suvarnabhumi, this is it. The First lounge together with the Spa don't even look more like top class hotel facilities rather than airline add-ons at an airport.

Quoting abrelosojos (Thread starter):
and walked me to the gate.

What?! No buggy service. How terrible.  

The load seemed quite light in J class cabin in the lower deck. Were you able to discern what the loads were in J on the upper deck?

Thanks again for this great report. Look forward to your next.

Cheers
airpearl
 
The777Man
Posts: 5917
Joined: Sun Jul 04, 1999 4:54 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 3:11 am

Hi Alex!

AMAZING !!! Fabulous report with fantastic pictures! Service seems impeccable!!!

I also have issues with the signs at BKK and it seems that TG realizes this and that's why they provide and escort to/from the lounge.

The signage should be in a different color to make it easier to see and read.

Look forward to the next report.

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 5:27 am

Quoting 9MMAR (Reply 21):
I am so sure you have not commented on it. That trip report received 107 replies and none of it came from Abrelosojos, unless you posted using other usernames. But thanks anyway for reading it.

= Oops ... I am pretty sure I did ... but maybe because I didn't want to be just another number  .

Quoting 9MMAR (Reply 21):
As for the elaboration, maybe you have not read the epilogue and summary that I have written? It was in reply no. 73 and 105 respectively.
Quoting bananaboy (Reply 22):

I wondered if it might! As much as I would have liked to, Jan will be the first time I am doing this for them in int'l F - don't have enough UA miles to do this more often!

Mark

= Ok Mark. You know why I brought it up right ...

Quoting concordechild (Reply 23):
sent you a pm via airliners so should have arrived in your email

= Will email.

Quoting PlunaCRJ (Reply 24):
As usual, a truly excellent TR. Thank you for writing these... they are very rewarding but also demand quite a bit of work.

= Thanks for recognizing this.

Quoting PlunaCRJ (Reply 24):
Yes, I got the very same impression from your pictures. The food looks good; but why are the portions so small!?

= As I mentioned, they were small as well ... but got a feeling it is like being at home ... you can ask for more. Perhaps some regular TG FCL fliers can attest?

Quoting airpearl (Reply 25):
Excellent report! Thank you for this lovely insight, even if this is a bit tame for you considering your ventures of late

= I needed some pampering  .

Quoting airpearl (Reply 25):
And that's on arrival in BKK. I haven't yet flown TG First on departure. Your story makes me want to try it all the more.

= DO IT  !

Quoting airpearl (Reply 25):
What?! No buggy service. How terrible.

= The gate was one of the nearer ones I am told.

Quoting airpearl (Reply 25):

The load seemed quite light in J class cabin in the lower deck. Were you able to discern what the loads were in J on the upper deck?

= UD was actually quite light as well - but not as light as the lower deck JCL.

Quoting The777Man (Reply 26):

AMAZING !!! Fabulous report with fantastic pictures! Service seems impeccable!!!

= Trust me ... it was.

Saludos,
A.
Live, and let live.
 
Globetraveller
Posts: 352
Joined: Sun Apr 13, 2008 1:36 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 7:22 am

Hi there Alex,

You have created another real jewel of a trip report. I thoroughly enjoyed coming along for the ride on this excellent TG F experience.

Thank you for all your continued efforts.

Globetraveller
 
beowulf
Posts: 743
Joined: Wed Jul 30, 2003 3:22 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Sep 29, 2010 7:23 am

Quoting abrelosojos (Reply 8):
= I am actually there for a day this week

Only a day? Too bad. Well, I sent you a message in case you want to meet up.
 
ba319-131
Posts: 8132
Joined: Sat Jan 13, 2001 1:27 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Sep 30, 2010 7:26 am

Quoting abrelosojos (Reply 20):
Quoting BA319-131 (Reply 13):
TG F looks excellent, not keen on the lack of privacy in the cabin mind, I'm sure some tweaking could be done to improve it withough going the full hog of suites, which i'm not that sold on to be honest.

= Hmmm ... why are you not sold on the suites concept?

- Good question! - Not sure really, i think they just make travel a bit too insular, whilst th privacy is great, I do like haveing a slightly open field of view around.
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
smi0006
Posts: 828
Joined: Wed Jan 16, 2008 7:45 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Sep 30, 2010 11:24 am

As always thankyou for your generosity in taking the time to write this report for us! Your series of reports are always superb!

Quoting abrelosojos (Thread starter):
As soon as I entered the TG 744, I was greeted by the usual Thai greeting by the senior male purser (in his 50%u2019s) and walked to my seat. He chatted with me using my name and introduced me to a Thai woman in her 40%u2019s who would be one of the main FA%u2019s. Soon thereafter, a younger man in his 30%u2019s came and introduced himself as well. All very classy and pampered. Very soon, the woman brought me hot towels and some champagne. Menus were handed to us in a folder and Pyjamas were brought in.

Ahhhh cabin crew over 25 (at an Asian airline!) who provided good service and I assume were well groomed and not morbidly obese, perish the thought you are going to give some Anetters a cardiac arrest! This just goes to show how many stereotypes persist around these forums, Asian airlines don’t have more mature crew, older crew can’t provide good service etc. This crew seems a role model for crew world wide! It is also nice to see Thai allowing equal opportunity employment with no age discrimination I hope some of their neighbours take note, if well groomed and retained on merit mature crew are an enormous asset!

Quoting abrelosojos (Thread starter):
Before delving into the details, I must say that I wasn’t impressed by the crockery used by Thai. The glasses looked a tad “blah” for a premium First cabin.

Lol I think my Grandmother has some prized crystal glass wear like that, she was given as a wedding present. Rather hideous isn’t it really certainly not inline with their crockery, perhaps it is fashionable in Thailand?

Quoting abrelosojos (Thread starter):
However, I will gladly take this for the “it hurts my eye” faux gold that is considered “classy” at a certain airline in the Gulf.

Thank goodness I thought I was going mad, I am relieved to see I am not the only one who hates that ostentatious hideous good faux wood grain covering the EK fleet! From window frames to just about every other surface, it cheapens the cabin and makes it appear smaller in my opinion. I also feel it makes them hideously dated. I much prefer the soothing colours of Thai, Qatar or the understated luxury style colours of QF and BA.

Quoting abrelosojos (Thread starter):
Basically a group of crew who went out of the way to make me feel at home and make the flight a truly memorable one. Just pure awesome and service from the heart.

Ahhh the true spirit of the Thai people, at least from an outsider’s perspective, my Thai friends argue that their perception is very different. However for me no matter how many time I visit Thailand the warmth of the Thai people continues to amaze and astound me (even after putting up with so many horrific Aussie tourists and boy to we churn out some shockers, so embarrassing).

Once again thankyou for your generosity in writing this report!
 
faucett
Posts: 48
Joined: Fri Jul 10, 2009 6:18 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Sep 30, 2010 6:30 pm

Alex

As always, great reading you.

I recently flew TG YCL (yes, that is my shtick) FRA-BKK, and the service+ food were absolutely fantastic. I was wondering if Y is like this, what woul F be like. Now I know   

We are still waiting for your special trip to strange places.

Cheers

Dan
faucett
 
kiramakora
Posts: 472
Joined: Thu Aug 10, 2006 9:00 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Sep 30, 2010 11:56 pm

Great report as always. TG really shines doesn't it? They are really quite something in the First cabin.
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Fri Oct 01, 2010 7:14 am

Quoting globetraveller (Reply 28):
Hi there Alex,

You have created another real jewel of a trip report. I thoroughly enjoyed coming along for the ride on this excellent TG F experience.

Thank you for all your continued efforts.

Globetraveller

= Thanks Globetraveller - means a lot from one of the finest writers of F reports. TG was really a great experience.

Quoting beowulf (Reply 29):

Only a day? Too bad. Well, I sent you a message in case you want to meet up.

= Sadly, my life has become a little too complicated for my liking. Wanna give me a job  ?

Quoting BA319-131 (Reply 30):

- Good question! - Not sure really, i think they just make travel a bit too insular, whilst th privacy is great, I do like haveing a slightly open field of view around.

= Mark, curious (again) ... what is your favorite FCL cabin?

Quoting smi0006 (Reply 31):
As always thankyou for your generosity in taking the time to write this report for us! Your series of reports are always superb!

= Thank you for recognizing that it does take a little effort  .

Quoting smi0006 (Reply 31):

Ahhhh cabin crew over 25 (at an Asian airline!) who provided good service and I assume were well groomed and not morbidly obese, perish the thought you are going to give some Anetters a cardiac arrest! This just goes to show how many stereotypes persist around these forums, Asian airlines don’t have more mature crew, older crew can’t provide good service etc. This crew seems a role model for crew world wide! It is also nice to see Thai allowing equal opportunity employment with no age discrimination I hope some of their neighbours take note, if well groomed and retained on merit mature crew are an enormous asset!

= Very good point. I have always maintained that performance should be the sole judge for most things in life - not age, sex, sexual orientation, or nationality. I think TG had the perfect balance between experience and youth - and more importantly, had experienced crew who had not become jaded, cynical, and bitter - like on many carriers.

Quoting smi0006 (Reply 31):
Thank goodness I thought I was going mad, I am relieved to see I am not the only one who hates that ostentatious hideous good faux wood grain covering the EK fleet! From window frames to just about every other surface, it cheapens the cabin and makes it appear smaller in my opinion. I also feel it makes them hideously dated. I much prefer the soothing colours of Thai, Qatar or the understated luxury style colours of QF and BA.

= Yup. For me the best comparison is the FCL cabin of EK vs. 9W - both have the same product - and it is amazing how much refined the 9W product looks in comparison.

Quoting faucett (Reply 32):

We are still waiting for your special trip to strange places.

= Dan, please allow me a break to enjoy the life's little luxuries  .

Quoting kiramakora (Reply 33):
Great report as always. TG really shines doesn't it? They are really quite something in the First cabin.

= Absolutely!

Saludos,
A.
Live, and let live.
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Fri Oct 01, 2010 7:46 am

Great report about TG's F Class product. I like the seat color and the catering - very tasty stuff!

As for the IFE: I'm not sure if and how many 744s already have the new system in F and J Class. 744 Y Class is still equipped with mainscreens only. The 777-200ERs, some 777-300s and the A340s have a new IFE system and PTVs in Y Class. I'm not sure about the ex-Jet Airways 777-300ERs - they have an advanced IFE system, but that may be different from the new TG standard one.

Even though I will fly Y Class only, I can't wait to try TG's 744 and 772ER this weekend.


PH
Nothing's worse than flying the same reg twice!
 
debonair
Posts: 2695
Joined: Sat Jan 03, 2004 10:50 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Fri Oct 01, 2010 8:53 am

Quoting PlaneHunter (Reply 35):
Even though I will fly Y Class only, I can't wait to try TG's 744 and 772ER this weekend.



Looking forward for a TR on this....

Quoting PlaneHunter (Reply 35):
744 Y Class is still equipped with mainscreens only.



Unfortunately, TG is now serving Germany only with their B744. Last year I was booked on TG's B744 service ex FRA, but re booked myself to their A346 service ex MUC (only for having PTV's in Y)- even I had to pay more, it was much worth it! Their B747 need an urgent Y refurbishment- especially after TG announced that they will stay longer in their fleet!
 
hausauflennon
Posts: 34
Joined: Wed Jul 08, 2009 6:52 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Fri Oct 01, 2010 2:15 pm

As usual, another excellent report! TG seems to be a remarkable airline, attention to the customer's needs seems paramount! I might as well have gone along on the trip with you, that's how immersing and engaging your report is.

Looking forward to another one of these pieces of aviation literature...this surpasses a report.
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Oct 04, 2010 7:30 pm

Quoting PlaneHunter (Reply 35):
Great report about TG's F Class product. I like the seat color and the catering - very tasty stuff!

= Yup. There is a sense of understated elegance - which is what First Class should be.

Quoting PlaneHunter (Reply 35):

As for the IFE: I'm not sure if and how many 744s already have the new system in F and J Class. 744 Y Class is still equipped with mainscreens only. The 777-200ERs, some 777-300s and the A340s have a new IFE system and PTVs in Y Class. I'm not sure about the ex-Jet Airways 777-300ERs - they have an advanced IFE system, but that may be different from the new TG standard one.

= What is the new system? I am surprised that their "flagship" LHR flights do not get the new system.

Quoting PlaneHunter (Reply 35):
Even though I will fly Y Class only, I can't wait to try TG's 744 and 772ER this weekend.

= So how were the flights? How long are you down under? And finally, are we getting reports?!

Quoting debonair (Reply 36):
Unfortunately, TG is now serving Germany only with their B744. Last year I was booked on TG's B744 service ex FRA, but re booked myself to their A346 service ex MUC (only for having PTV's in Y)- even I had to pay more, it was much worth it! Their B747 need an urgent Y refurbishment- especially after TG announced that they will stay longer in their fleet!

= Debonair, does their 346 have the "new IFE" PH talks about?

Quoting Hausauflennon (Reply 37):
As usual, another excellent report! TG seems to be a remarkable airline, attention to the customer's needs seems paramount! I might as well have gone along on the trip with you, that's how immersing and engaging your report is.

Looking forward to another one of these pieces of aviation literature...this surpasses a report.

= Thanks for the kind words.

Saludos,
A.
Live, and let live.
 
globalflyer
Posts: 724
Joined: Tue Dec 20, 2005 4:15 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Oct 04, 2010 10:19 pm

Hey Alex ... another awesome report! I have to admit, I too have been pampered in the TG lounge at BKK and it is one of the best in the world. I too had the massage and it was a delight!

Cheers,
Liam
Landing on every Continent almost on an annual basis!
 
Speedbird2025
Posts: 273
Joined: Thu May 13, 2004 9:17 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Oct 06, 2010 12:35 am

Fantastic TR as usual! Thanks for sharing.

--Nate
 
kiramakora
Posts: 472
Joined: Thu Aug 10, 2006 9:00 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Wed Oct 06, 2010 2:30 am

Alex, what ever happened to the Royal Nepal 757 report that was supposed to be coming?
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Oct 07, 2010 2:35 am

Quoting globalflyer (Reply 39):
Hey Alex ... another awesome report! I have to admit, I too have been pampered in the TG lounge at BKK and it is one of the best in the world. I too had the massage and it was a delight!

Cheers,
Liam

= Isn't it Liam? What sucks now is that I expect that from other First Class lounges and am disappointed  . It is like a great one night stand that you then judge subsequent one nigh stands against. Ok, maybe that is a bad comparison? Where were you flying to?

Quoting Speedbird2025 (Reply 40):
Fantastic TR as usual! Thanks for sharing.

--Nate

= Sure thing Nate. I am glad you enjoyed.

Quoting kiramakora (Reply 41):
Alex, what ever happened to the Royal Nepal 757 report that was supposed to be coming?

= Um, I am NEVER taking your advice on airline routes again (on business travel). Their 757 had been grounded for a while and of course RA never mentioned this to me. So at the airport they was a near riot with the canceled flight and RA refusing to accommodate on other carriers - or what I hear, other carriers not accepting RA FIMs. Weird. Thankfully, I (the client) has the means and I quickly just ended up buying a last minute ticket on 9W.

Saludos,
A.
Live, and let live.
 
globalflyer
Posts: 724
Joined: Tue Dec 20, 2005 4:15 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Oct 07, 2010 12:39 pm

So true. That time I was flying BKK-NRT on TG. Fantastic flight, airline and lounge!  
Landing on every Continent almost on an annual basis!
 
netjets21
Posts: 7
Joined: Wed Jul 28, 2010 2:38 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Thu Oct 07, 2010 2:48 pm

If you don't mind me asking, what do you do that allows you to travel so much?
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Sun Oct 10, 2010 3:04 pm

Quoting globalflyer (Reply 43):
So true. That time I was flying BKK-NRT on TG. Fantastic flight, airline and lounge!

= Could not agree more. I have had some off-flights in the past on TG, but this experience was fantastic. I would come back and fly them just for the pampering at the lounges.

BTW, random question to you and others ... do you tip the ladies at the lounge after a massage? I did ... but don't know what is protocol?

Quoting netjets21 (Reply 44):
If you don't mind me asking, what do you do that allows you to travel so much?

= I am a spy. Haha ... kidding. As I have mentioned, I really do lead the aviation practice of a large management consulting firm. Most of my work travels are not covered on trip reports as I do not find it professional ... don't bite the hand that feeds kinda approach. However, I make it a point to travel every chance I get ... and possibly why I don't have a nice car or a super nice house. Priorities my friend when it comes to spending money are very defined for me  .

Saludos,
A.
Live, and let live.
 
globalflyer
Posts: 724
Joined: Tue Dec 20, 2005 4:15 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Sun Oct 10, 2010 3:32 pm

Yes I did tip. Not sure if it was cool or not but it is a great service that I really enjoyed. I love my job in the aviation industry as it takes me to all Continents. I think we are probably in the same field.  
Landing on every Continent almost on an annual basis!
 
Ryanair!!!
Posts: 4071
Joined: Fri Mar 01, 2002 8:55 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Oct 11, 2010 2:42 pm

Sorry it took me so long to respond... Nothing like a jolt out of my work-worn stupor from a PM with a link to this TR! Hahahaha...

Quoting abrelosojos (Thread starter):
She asked whether I wanted a massage (HELL YES!) and booked me the same at the Royal Spa. As soon as she disappeared, a waiter appeared asking if I wanted to eat and brought me the menu. It was pure decadence and I indulged in every bit of it sampling the excellent food from the menu (besides a buffet option), checking out the various rooms (lots of hidden private rooms, etc.), and scanning the business center. Later, I made my way to the Royal Spa, where an escort immediately took me to a private First Class room and brought me a welcome drink as I waited for my masseur. I got both the shoulder and neck massage, and the foot massage and both really were absolutely amazing.

After looking at the lounges TG has at this airport, ALL other lounges pales in comparison it seems. MH's Golden Lounge is dated, SQ's SK lounges is either tacky or trying too hard, CX Wings doesn't look cozy enough... All the Admirals and Red Carpets are in a different league altogether! Hmm... Not to mention the canteen at FRA which LH passes off as a lounge. Hahahaha...

Quoting abrelosojos (Thread starter):
The first meal service started with some excellent rice crackers with pork dippings, followed

I can have PLATES (literally) of this appetizer. The savoury pork dip is out of this world so to hell with halal catering as far as I am concerned... I WANT MY PORK! If you are ever in Bangkok again, I have a recommendation. Along Silom Road, head towards the river and after you past the BTS train tracks above (which by then would have veered left towards Chong Nongsi), the side lane Thanon Pang is further down Silom Road on the left. Turn down that street and on the right, there is a restaurant Thaling Ping. They have the BEST slow cooked roast pork with a sour / spicy green basil mix lathered on it. I have not had it anywhere else before. I swear it is better than sex.

Quoting abrelosojos (Thread starter):
While their hardware (seat) is still amongst the best (but, not a top 10), their IFE barely qualifies for the “also ran” category for a top notch airline. Don’t get me wrong, it is still an AVOD system with enough movie choices to keep a lot of people busy – but, it is simply not competitive in today’s marketplace.

I beg to differ. Until another upgrade, TG's premium offering is actually a generation or two behind. While the service no doubt will save the day, the seams are really starting to fray upon closer inspection. I could even tell how faded the seat fabric is from the blurness of your camera. However, it doesn't matter because there are MINIONS of TG supporters out there to ensure these seats will stay around for a little longer.

I am one of those TG supporters who will always have an apologist attitude when this airline is concerned.  

Cheers
R
Welcome to my starry one world alliance, a team in the sky!
 
Flightsimboy
Posts: 1408
Joined: Sun Sep 11, 2005 12:49 pm

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Mon Oct 11, 2010 5:18 pm

Quoting abrelosojos (Thread starter):
There is something extremely elegant about a Boeing 747-400 that the Airbus 380 will never have.

This sentiment will be echoed for generations to come lol.

Comparing this to your CX report, what a smack in the face for Cathay to get a measly 3, compared to the 10/10 for THAI.
 
MSS658
Posts: 2454
Joined: Sat Oct 16, 2010 8:16 am

RE: Thai TG 916: 02/JUL/10: BKK-LHR: << First >>

Sat Oct 16, 2010 8:39 am

Great trip report!! I always find it a pleasure to read a trip report from you, I love the way it's build up.

As you say indeed, First Class is suppose to be a memorable expercience. It defenitly looked like TG has succeeded this norm.
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