sia744
Topic Author
Posts: 77
Joined: Thu Mar 22, 2001 5:24 pm

Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 05, 2010 4:56 am





Planning


On a recent trip I had to book a flight to southern China from Bangkok. I decided not to take the usual
airlines like Thai Airways or China Southern to Guangzhou however I noticed Kenya Airways and Ethiopean
airlines held fith-freedom rights on the BKK-CAN sector. Fifth-freedom rights enables an airline to sell
tickets on the B - C sector instead of just A - C. In this case from Bangkok to Guangzhou. Airlines
usually offer cheaper fares on these fith-freedom flights to make sure their aircraft are full on all
sectors. It makes sense because half the people flying from Nairobi disembark in Bangkok and the
aircraft flies with only a handfull onwards to Guangzhou who originated from Kenya. This enables people
like me to grab a good fare on an exotic airline.


Kenya Airways was the best choice as it had the best fare and schedule to meet my travel needs. I
decided to book my tickets through an online travel agency as they offered cheaper fares to what was
listed on the Kenya Airways website.


Flight Information
Aircraft: Boeing 767-300
Registration: 5Y-KQX
Flight No: KQ 886
Route: Bangkok Suvanabumi Airport (BKK) - Guangzhou (CAN)
Seat: 12F
STD / ATD: 12:55 / 17:30
STA / ATA: 16:50 / 21:08
Del Date: 22-Jul-01




Great Circle Mapper -
copyright © Karl L. Swartz


Day of Travel


On the morning of my flight, I logged onto the internet at my hotel to check the flight status to see if
everything was running ontime however it wasn't. It was now showing a 14:40 departure (1hr 45min delay).
This was expected as this airline's reputation isn't built on good on-time performance.


On arrival at the airport, I found the check-in desks open but rather empty. As I approached the
counters it soon became evident why. The departure time had now been pushed back to 16:40 (3hr 45min
delay) as the aircraft was running late from Nairobi. I was able to check-in and received a boarding
pass for 12F which is infact an aisle seat on the forward bulkhead. I had alot of time to kill so I
headed through customs and had some lunch at a nice Thai restaurant. I went to the gate at about 16:00
to find no aircraft present which wasn't a surprise at all. So like everyone else, you had to sit and
wait for the illusive Kenyan 767 to arrive. No delay announcements were made and no refreshment vouchers
were distributed either.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9520.jpg


There wasn't much to do in the gate lounge area but to watch watever was on tv and there were a few
internet kiosks which some kids were hogging for about an hour. Then at 16:26 our illusive aircraft
finally arived and parked at the gate.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0196.jpg
Internet kiosks


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0198.jpg
Gatelounge area


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9521.jpg
Tails


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9533.jpg
Our aircraft taxiing
in


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9549.jpg
Taxiing into the
stand



Servicing began immediately and a boarding announcement was made at 17:00. Boarding was terribly
unorganised as many passengers made a mad rush for the poor Thai girl holding the boarding pass scanner.
Despite of all the kaos, boarding was completed fairly quickly however an argument soon errupted between
passengers over seating in my section of economy class. The Kenyan pursor and Thai ground staff were
brought into the area of seating to try and rectify the proplem. It turns out some passengers who had
come from Nairobi changed seats during the turn-a-round and decided to sit wherever they liked causing
major problems for families trying to sit togeather. The passengers were finally put back where they
belonged however the whole episode delayed us another 20 minutes. Pushback was at 17:30 (4hr 35min
delay).



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0200.jpg


The aircraft taxied out to runway 19L and took off from a rolling start. The flight time was 2hrs 30mins
and we climbed to an altitude of FL370. The cabin was in a configuration of 2-3-2 and lettered very
unusually AB-CDF-GH. I was in 12K which was an aisle on the bulkhead giving me a little bit more
legroom. My personal IFE screen folded out from my armrest however the socket where you plug the
earphones into was damaged. With no sound, all I could do was watch the moving map which was like
watching grass grow. The seat next to me was empty (12D) however its IFE screen was being used by the
passenger in 12C because his wasn't working either.


The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice. The meal didn't taste very nice so I just
picked around the edges and gave up. It was the worst aircraft meal I have had so far and the first meal
I haven't finished.



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0206.jpg
My less than perfect
Chicken and Rice meal


http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0208.jpg
Lav check




http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_0209.jpg


Remarkably the seatbelt sign stayed illuminated for the entire journey and I was discouraged from taking
pictures of the cabin by a Kenyan crew member. My seat pocket was basically empty apart from a safety
card and sick bag. My neighbors seat pocked contained a copy of the inflight entertainment guide called
'Ktainment' which listed about 25 movies. This was no use to me as I couldn't get any sound from my
personal IFE.


We commenced our decent and landed just after 9pm. We taxiied around abit before docking at an
aerobridge. Many people were late for connections so there was a mad rush to get off the aircraft or
maybe their experience was just that bad?



http://i904.photobucket.com/albums/ac250/sia744/kqreport/TR_9803.jpg
I took this photo of
my aircraft a few days later in Hong Kong.


A rather interesting experience flying on Kenya Airways and an insight to how an African airline
operates. Kenya Airways - The pride of Delays.


Thanks for reading and your comments are welcome!


Sia744


A list of all my trips reports

 
sq_ek_freak
Posts: 1179
Joined: Fri Dec 15, 2000 4:48 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 05, 2010 3:09 pm

Good report, sorry to hear you had such a dismal experience with KQ!

"A rather interesting experience flying on Kenya Airways and an insight to how an African airline"
KQ is usually regarded as one of the better airlines in Africa, no?
Keep Discovering
 
globalflyer
Posts: 724
Joined: Tue Dec 20, 2005 4:15 am

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 05, 2010 3:54 pm

That is too bad. I would have also expected a lot more. it. Is always nice to try the exotic carriers. Too bad they would not allow more photos. nice report!
Landing on every Continent almost on an annual basis!
 
davescj
Posts: 1105
Joined: Wed Jun 13, 2007 1:46 am

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 05, 2010 10:32 pm

Glad you shared this. I'm flying to NBO - BJM soon. I guess I'll stick to KLM for the AMS NBO segment!

Dave
Can I have a mojito on this flight?
 
gardermoen
Posts: 1325
Joined: Tue Jul 06, 1999 9:52 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 05, 2010 10:58 pm

Nice report. It's always fun to try exotic carriers on these fifth freedom routes.

What was the cabin service like? Were the crew hospitable for in general?
Funny that the Welcome Aboard video still shows the old KQ livery, some many years after it was changed!
 
sia744
Topic Author
Posts: 77
Joined: Thu Mar 22, 2001 5:24 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 2:24 am

Quoting davescj (Reply 3):
I'm flying to NBO - BJM soon. I guess I'll stick to KLM for the AMS NBO segment!

You have to give them a go, just to experience it ! Thats the whole reason I booked KQ instead of TG or CZ.



Quoting gardermoen (Reply 4):
What was the cabin service like? Were the crew hospitable for in general?

The crew were a mix of Kenyan and Chinease. I had a conversation with one of the Chinease FAs and she was extremely apolagetic for the delay and expressed her sympathy, however the Kenyans just wanted to get to the crew hotel, especially the one who didn't like me taking pictures.

Thanks for your comments,

Sia744
 
signol
Posts: 2652
Joined: Tue Oct 30, 2007 5:18 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 8:43 am

Hi,

thanks for this impression. I sympathise about the "no photos" - it was the same recently in NBO when I recently flew KQ.

NWI To New DUR Inc KL, KQ, 1T And SA (by signol Oct 30 2010 in Trip Reports)

Quoting davescj (Reply 3):
I guess I'll stick to KLM for the AMS NBO segment!

As above, I flew this sector last month!

signol
Flights booked: NWI-AMS-JNB-DUR, JNB-AMS-NWI
 
MSS658
Posts: 2454
Joined: Sat Oct 16, 2010 8:16 am

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 9:28 am

Nice report! Sorry to hear about the big delay you had encountered.Did you have the 777-style bins on your flight?
Next trip report: Well worn A330s and Hassle free MUC transfer
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 10:26 am

Nice report, shame about the delays though.

I think when booking these exotic 5th freedom sectors, it's best not to be connecting to another flight on a different ticket, plenty of padding in the shcedule needed for safety!

Quoting sia744 (Thread starter):
The cabin was in a configuration of 2-3-2 and lettered very
unusually AB-CDF-GH. I was in 12K

- If the cabin was AB-CDF-GH, how were you in K?

Quoting sia744 (Thread starter):
My personal IFE screen folded out from my armrest however the socket where you plug the
earphones into was damaged. With no sound, all I could do was watch the moving map which was like
watching grass grow. The seat next to me was empty (12D) however its IFE screen was being used by the
passenger in 12C because his wasn't working either.

- Hmm, upkeep of these birds is not the best it seems, how was the cabin condition in general?

Quoting sia744 (Thread starter):
The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice

- Presentation is pretty naff to, quite a contrast to your RJ Y catering.

I like the old livery on the IFE screen, shows how old the original IFE set up is.

Rgds

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
sia744
Topic Author
Posts: 77
Joined: Thu Mar 22, 2001 5:24 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 10:36 am

Quoting BA319-131 (Reply 8):
If the cabin was AB-CDF-GH, how were you in K?

Whoops thats a typo.. I was in 12F.

Quoting BA319-131 (Reply 8):
how was the cabin condition in general?

The overall condition was very worn. This aircraft needs to be re-fitted badly. The flight was still quite full. At check-in I couldn't even get a window seat cause they were all taken. I'll have to try Ethiopian next time  

Tks,

Sia744
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Sat Nov 06, 2010 10:39 am

Nice report about KQ, too bad it was a disappointing experience. I used to be interested in flying ET or KQ between BKK and HKG, but I became a bit skeptical towards these carriers after their strange 738 crashes. I wouldn't overstate the delay - that can happen to any carrier. Is KQ really famous for delays?

Quoting sia744 (Thread starter):
The main meal was served with a choice of chicken or fish. I went for the chicken and it included
chicken and rice, salad, a piece of cake and apple juice. The meal didn't taste very nice so I just
picked around the edges and gave up. It was the worst aircraft meal I have had so far and the first meal
I haven't finished.

Bad to hear - at least the presentation is acceptable.


PH
Nothing's worse than flying the same reg twice!
 
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eastafspot
Posts: 903
Joined: Tue Jan 29, 2008 5:19 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Wed Nov 10, 2010 1:28 pm

Hi,

Sorry for this poor impression left by KQ, your report have just been added to the KQ's long complainants list  ,

how much cheaper was compared to the mayors on this segment?

I thought KQ would service NBO-BKK-CAN/HKG on a 777, as it seems to be a lucrative route, in this case you were really unlucky this day.


regards

East African Spotter
Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
 
gabrielchew
Posts: 3711
Joined: Tue Aug 02, 2005 5:43 am

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Fri Nov 12, 2010 10:21 am

Oh dear, KQ don't really seem to be very good on this route. I looked at quite a few of these 5th freedom routes when I was living in China (the one I really wanted to get on was Air Madagascar, on the same route), but unfortunately never managed other than a one-way BKK-PEK on Egyptair in Business (which was also a terrible flight). I think these tag-ons are really hated by airlines and crew!
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
sia744
Topic Author
Posts: 77
Joined: Thu Mar 22, 2001 5:24 pm

RE: Kenya Airways - "The Pride Of Delays" BKK-CAN

Mon Nov 15, 2010 8:36 am

Quoting eastafspot (Reply 11):
how much cheaper was compared to the mayors on this segment?

Would had of been 25% cheaper than the majors.

Quoting eastafspot (Reply 11):
I thought KQ would service NBO-BKK-CAN/HKG on a 777, as it seems to be a lucrative route

They will introduce the 777 onto this route in the future.

Quoting gabrielchew (Reply 12):
I think these tag-ons are really hated by airlines and crew!

I agree however it is definitely worth the experience!

thanks for the comments

Sia744

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