Well it is a low cost airline and no entertainment or onboard magazine!
Here are the menu, safety card and Malaysian Airlines disposal bag (not even firefly brand)
Flight attendants were friendlier on the outbound flight despite the lateness but the flight attendants on the return flight, except the leading flight attendant, were rather stressed and did not smile much. However they were all pretty responsive to passengers’ needs and this poor girl has to listen to these three gentlemen complaining about random things, like not getting a window seat (I am like you need to pay for that if a window seat is so important to you. You are flying a LCC and that few extra ringitts won’t break the bank! If you want full service, go take a MH
flight! The uniform was quite smart looking though, and all these F/As are young and nicely groomed, which did not happen in the US often.
Here is the menu:
Service sequence goes like this: 20-25 minutes after takeoff – hot meals were served to those who pre-ordered them, as well as sold to those who want a meal. 10-15 minutes later – other beverage and snacks were sold, followed by a clean up 20 minutes later. Then merchandise was sold next. There were announcements before each cart came through. There were four flight attendants working on each flight and two carts were used. Pretty efficient and only cash was accepted for onboard purchase now!
I had the premium package so I had four choices of hot meals to select in advance:
Roasted Chicken Rice on outbound
Malay Fried Rice with Chicken Satay on the return
Bottled waters came with the meal! Nice Firefly branded stuff! Too bad I could not take them due to international transit and I had only carry on bags.
Playing Cards – Rm 5 as souvenirs for myself. No Boeing 737-800 model available yet!
However there was on thing that Firefly needs to work on immediately and it was about the seating. You could call be a snob, but if you wanted me to pay extra for an exit row seats, I expect your staff to strictly reinforce that and only allow those paid for the seats to sit on those rows, not a random whiny passenger. I was really annoyed that random passengers could sweet talk the F/A too allow them to sit in the exit row. That was unacceptable because you charge extra $$$ and that would open a precedent and random people could just plow themselves there. It was unfair to the paying passengers. Since one F/A always stood at the exit row, s/he should check those boarding passes and then special seat cover should placed on those seats and tell passengers that those are extra legroom seat. You could do on board seat upgrade, which I did not mind because they paid for it. However, no freebie should be given out. Yes those regular seats have tight legroom, but it is a LCC and passengers who are tall and want more room, can buy an extra legroom seat like myself.
On the outbound flight, we began descent at 11:24pm and landed on R/W25 at 11:45pm and parked at gate 8 five minutes later. I felt bad for those taking the flight back to KLIA. Being delayed in late hours with no shops around was painful but the load looked quite poor – less than 20 passengers in the waiting room. The return flight began its descent at 3:24pm and landed at R/W32L in KLIA at 3:42pm and we parked at gate A8 eight minutes later. However it was interesting that our plane sat in the tarmac for almost a minute, even though there were literally 10 to 15 people standing under the gate. I presumed training. I did not check bags, but bags seem to come out rather speedily. At KCH
, we had to go through immigration so bags were already rolling in the belt when we walked out.
Firefly is definitely an interesting experience and I have to give the ATR-72 and Subang airport a try in the future. However its Boeing 737-800 operation still needs much refinement if it wants to compete with Air Asia. I will work on a better upholstery and more vibrant to reflect the firefly orange brand. Check-in process is unacceptable for a supposedly efficient LCC and kiosks should be introduced from the get-go. Mobile and on line check in are other tools. Of course my minor annoyance was the extra legroom seats situation. Reinforce those seat assignments. Why bother to have it, if you can’t? However able to fly cheap and avoid the LCCT itself is a strong incentive for me to choose Firefly over Air Asia, and I am sure the on time statistics will improve once things smooth out. But Firefly needs to watch out and does not come out with over ambitious schedule because KLIA could be congested at times.