abrelosojos
Topic Author
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Joined: Sun May 29, 2005 6:48 am

Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 1:15 am

Feedback always appreciated.




I > Background:
Ever since the Suites came out, I have always wanted to try Jet Airways' First Class. As I was in Asia, I decided to "reward" myself and finally make it happen. 9W was having a fare "sale" on their F-product on the daytime BOM-LHR flight and I decided to see what the fuss was all about. Besides, my new temporary way to roll was in intercontinental F-class.

I have given this disclaimer before - and need to make it again. I suck at A.Net searches. However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.

II > Pre-Flight:

a) Before Airport:
Jet Airways is India’s pioneering airline based in Bombay. It is India’s largest airline and has an extensive network in India, with international operations to the Americas, Europe, Africa, and Asia. It is well known for excellent customer service, and seems to have bounced back after a miserable 2008-09 period.

Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, the days where Indian carrier sites would choke on a foreign card seem to be truly over - my ticket was seamlessly issued. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

b) At Airport:
Jet Airways uses Gate A @ terminal 2B at BOM. As soon as my taxi pulled near the entrance, I noticed a smartly uniformed man with a Jet Airways placard saying, "First Class" (sorry everyone no picture). I identified myself as one and he immediately did the traditional Indian folded arm "namaste" and took my bag away from me. I insisted I was OK to carry it - but he insisted that it would be truly his pleasure. Not bad. He then took my passport, flashed his badge, and the nice security guy glanced at the paper work and let me in. It is pretty amazing how little touches could make CSIA @ BOM a nice hospitable terminal. I can't wait for it to be all done!

Anyways, the man escorted me to the dedicated First Class check-in area where the duty manager came and introduced herself. She also then introduced me to "Ms. 9W" who was introduced to "look after me" until the crew on the plane took over. As I wondered what this meant, another girl had checked me in after confirming that I was indeed "comfortable" with 1A.

After getting the boarding pass, I thanked the lady behind the counter, and started to make my way to the immigration counters. The horror on "Ms. 9W's" face was apparent when she almost tripped over the baggage scale and said in a very sweet Indian Bollywood way, "Sir, you are our guest. I will take you to the lounge". Usually, I am a self-service guy, but I really did not want to disappoint her.

So, I gave her my boarding pass and passport and followed as we cleared immigration and security in a flat 4 minutes. More than being escorted through these necessary procedures, I must admit, enjoying stared at and smiled at by all duty people, and being looked at quizzingly by others ... almost felt like a Bollywood celebrity! Anyways, "Ms. 9W" walked me to the Clipper Lounge (all the while we talked about the challenges 9W had overcome and their expansion plans - smart girl her!). Now here came the biggest surprise. I had probably used the Clipper Lounge over 30 times and had NEVER noticed a First Class section. "Ms. 9W" walked me to the section, told me to get comfortable, and mentioned that she would come pick me up "5 minutes prior to door close". I asked whether it was cutting a tad close ... she mentioned, "not for our most esteemed guest". Aaw. Look at me. Look at me. I have made it in the world  . The peaceful First class section of the Clipper lounge was pretty much my oyster as I had an array of people wanting to bring me things. I rested on a nice comfortable chair and had some Indian food and watched TV. While the lounge comes nowhere close to the TG First Class experience at Bangkok, I must appreciate the efforts Jet Airways has made to overcome the poor infrastructure and leverage their excellent human resources to pull out a classy act.

True to form, "Ms. 9W" appeared 10 minutes before and said, "Sir, I wanted to come 5 minutes early in case you thought I had forgotten you". Aaw. She then walked me to the gate, past the gate agent, directly to the purser ... who said, "Mr. AM, we have been waiting for you". And a little creepy (but pretty impressive next part) ... "We have not seen you since your last flight with us in July - hope the length of this flight gives us a better chance to show our service than the Bangkok - Delhi flight. WOW! I was actually stunned - and taken aback. While I recovered from that memorable exchange, "Ms. 9W" said, "I see you won't need me anymore - hope to see you soon". Haha. Again, all very classy and nicely done. I thanked her and the Purser ("Mr. 9W-P") walked me to my Suite.

The first thing you notice about 9W's First product is the intimate feeling you get from the Suites. Also, the faux wood and cherry red has a nice effect and makes you feel more upscale than the over-use of gold on the similar Emirates First. Of course, beauty is in the eyes of the beholder, but I found the cabin to be a whole lot understated elegant than the comparable EK-affair.

While on the ground, and as I was being brought various goodies, "Mr. 9W-P" came and introduced me to "Ms. 9W-C" who would personally take care of me. After he left, the woman told me a little bit about herself and we had a chat about flying, London, and what I thought about India.

F load was 40% ... and if these were revenue passengers, more than enough to sustain the route!

Airport - External:

(Bombay Airport)


Check-in:

(First Class Check-In Area)

*
(Other)


Airport - Internal:



(FIDS: No wonder BD and VS could not maintain service)


(Post Security @ BOM)


Scenes of the tarmac:
NONE


Lounge

(Jet Airways Clipper Lounge)

*
(F Class Section that I never knew existed)

*

*

*

Boarding:


(My escort ... just like when I was an UM ... maybe you do become young when "old")


(Boarding)
NONE


III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, service commenced with a choice of hot or cold towels. This was probably the nicest and thickest scented towels I had got in a while. Indian law apparently prohibits alcohol on the ground, and I was thus offered an extensive array of juices, sodas, and water (what I had). Also prior to take-off, I received pajamas, menus, amenity kits, and the very nice slippers. Soon thereafter, newspapers and magazines were distributed followed by nice noise canceling Bose headsets. All very elaborate and nice.

After take-off, there was a snack service ... followed by meals ... followed by a "movie-popcorn service" ... followed by a "pre-landing meal". Fast-track forms were also given out ... which I would not need later (more on that).

b) Aircraft + Seats:
Jet Airways smart looking 77W’s were in immaculate condition. Externally, I really like their bright livery and the twist from Indian dresses at the front. The interior is spotless and the well-maintained and the mood lighting really makes you feel like you have stepped into somewhere upscale. As mentioned, the First Suites give you an intimate feeling and I do find it significantly more classier than the Emirates Suites.

The bathrooms are well stocked with Bvlgari products and were absolutely spotless throughout the flight ... though, I don't anticipate anything else in an intercontinental F class. My only small gripe would be that they turn the mood lighting on during boarding to enhance the ambience like on Virgin or Kingfisher.

One thing that I really like onboard Kingfisher, Virgin, and Emirates is the bar-area. This was missing from Jet which had a self-service bar ... of course, the self-service area was nicer than most airlines, but I would have preferred a little area to mingle. Having said that, perhaps the average FCL passengers values privacy more than anything else.

Speaking of privacy and space, this is something that 9W's FCL suite excels at. Remember, this is a configuration for 8 passengers in a space that can fit around 44 Emirates Y class passengers I am told. There are no overhead bins enhancing the concept of space, and the 1-2-1 layout implies no disturbing anyone to get out. Each of the private "suites" are separated using the individual double doors. Inside these "suites", one gets several smaller storage units, a wardrobe, and of course the nice 30-inch seat with an armchair which can be converted for a second person to have dinner with you. What I really appreciate is the huge table which helps perform work. Little touches like wood panels go on to enhance the cabin and add to the air of "premier-ness". As I said, the entire thing seems to be zen-inspired/feng shui classy than bling-bling.

The seat has a myriad of positions that usual FCL seats have, and the "massage" function is particularly nice. In bed position, it makes for a very comfortable sleep without many "folds" and the 9W "turn down" service ensures that one gets a very nice sleep.

Aircraft:
(77W - Photo from A.Net)


Views from Aircraft:

*

*
(LHR bound)

*
(Also this one)

*

*

*
(Bye Bye Bombay)

General Seat Views + Seat Legroom

(Suite)

*

*

*

*

*
(Front of seat)

*
(Around the seat)

*

*

*

*

*
(Seat Controls)

*

*

*

*


(Legroom)

Seat Recline + Angle View:


*

*

Cabin:


*

*
(Blanket ++)
NONE

(Bathroom: Showing her age)

*
(Bar)


c) Meal + Beverage:
As I have said before, First Class should be significantly above Business. 9W hits the right notes as food and beverage options are all much better.

After the welcome drink on the ground, drink service starts soon after leveling off. Since Alex never turns down a glass (or ten) of Dom Pérignon, I request the same. This is served with an excellent shrimp-on-biscuit platter. As I lounge on and think of how fortunate I am to have my life, "Ms. 9W-C" comes by to ask when and how I would like my meals. After taking all the orders down, she notices my champagne level being low and gets the bottle to top it off. I liked her, "sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment". Of course, all said with a smirk ... very nice! Oh, did I mention that the champagne glasses came chilled ... and I would get new glasses after a few refills. All very decadent, and a reminder of what F-service should be!
Since I was hungry, "Ms. 9W-C" comes and sets the linens for lunch. Again, very classy affair with Indian-fabric linens (I forget the fabric name). I skip the salad and go for the warm mushroom soup. This is followed by the main (there are 4 options) ... I chose the "Murgh Hara Masala" which is an excellent Indian dish of chicken and coriander. It was a very nice airline meal ... not the best, but one of the very nice ones, and close to a good restaurant. The food is accompanied by Indian condiments whose name you can find on the menu  . Throughout the meal, generous runs of champagne and Indian and European bread is offered.

For dessert, there are three choices and I chose the Indian option. This was nice, but I guess not to my cultural taste. But, it is accompanied by my signature drink ... a great glass of Port. This is followed by a selection of tea, coffee, and a very elaborate cheese tray ... which I avoid.

By the way, at some point during the meal service, I notice that they have Johnny Walker Blue. And since Alex, does not turn JW-Blue down, he switches to JW-Blue.

After the elaborate meal service, the crew does their periodic checks. When they notice I am watching a movie, they insist I have popcorn for the full effect. COOL!

Prior to landing, more food is offered. A choice of three, I go for the Indian plate of "Dahi Gujjiya" (see the menu for description). Again, it is excellent and I skip the fruit platter.

Throughout the flight, I stay entertained by several glasses of JW-Blue and an attentive crew who walks through to make sure one does not need anything else. There is also a self-service bar area ... God knows why because it is not like the crew ever wants you to get something yourself!

Overall, truly excellent affair!

(Menu)

*

*

*

*

*
(On Ground)

*

*
(First DP)

*
(1st Meal Service)

*

*

*

*

*
(Bring on Johnny Blue)

*
(Pop Corn Service)

*
(2nd Meal Service)


d) Inflight Entertainment:
The first thing one notes about 9W’s IFE are the huge personal screens in F. I don’t know rankings, but it must be one of the biggest in the industry! These are controlled by a separate remote next to the seat. One can enjoy these with the accompanied Bose headphones and I blissfully watch "Amelia" keeping in mind the environment and hoping I don't end up like her. Screens are great, and the quality is crisp. My biggest complaint is that 9W's AVOD offerings is not on the same length as other parts of their service ... while they have enough movies, shows, and entertainment to keep you going, it is significantly behind industry benchmarks of Singapore and Emirates. The in-flight magazine is good and you have a nicely stocked selection of magazines and newspapers to keep you more than happy.

(Controls + Headset)

*
(IFE System)

*

*

*

*

*

*
(Fitting)

*

(“In-flight magazines”, Boarding Passes, etc.)

*

*


e) Crew:
Another round of "WOW! WOW! WOW!" Another data point to support my theory that best cabin crew come from India and Sri Lanka . Yet another positive experience with 9W crew who are simply flawless. I have always preferred the "homely" service from heart approach by AI and IC crew on Indian carriers with IT's "hot women" trying way too hard. It is 9W that has (with each experience) moved from an IT-like delivery to more resembling AI/IC. There was a genuine level of caring that anticipated needs and executed. Just like their counterparts at Thai, they knew how sophisticated service meant balancing privacy with anticipation. They could laugh, joke, and in general just be awesome. As always, what I LOVE about Asian airlines ... which most of their European and American counterparts cannot match ... they had learnt the names and were not reading from the flight manifest in front of you! I loved the lead FA who was at ease with her duties and her interactions with me upon boarding. Throughout the flight, you could see them walk along the aisle checking on passengers, topping drinks and carrying bottles of water for those who needed it. All with polite, “Would you like some more?” and “Can I top it off?”.

As always, consistent with Jet's pioneering tradition, at final disembarkation, the crew said something memorable:

“For those passengers disembarking in London, have fun in this great city. And, for those fellow Indians on board, the country misses you already”.

Aaw.

Great cabin crew anticipates your needs. Very few airlines have mastered this concept. I got this on Thai ... and again on this flight, on Jet.

IV> Post-Flight:
Prior to arrival at LHR, the lead purser and the crew member "assigned" to me came by to wish their farewell and bring me a very nice gift. Along with the houses I receive on KLM, this was the nicest gift I have got ... and was nice especially after not receiving anything on EK, TG, UA, CX, etc. Moreover, in keeping with the "classy" theme, I found the gift simply awesome.

Unlike others, I don't mind arrival at LHR ... however, this is always made better with the presence of "Fast Track" cards. Just prior to landing, I asked the lead purser for one. With a smirk he said, "trust me, you won't need one". Hmm. It was a mischievous smile and I wondered what was up. (Later on, I found the LHR card in my jacket)

Disembarking at LHR, I understood why. The 9W ground staff were there to zip me in their golf cart all the way to the counter. I had never encountered this, and was thoroughly impressed

(LHR Scenes)

*

*

*

*

*
(My ride to immigration)


V> Impressions + Scores:
Jet Airways continues to be a joy to fly. It remains undoubtedly one of the best carriers out there with an in-flight experience that "even other airlines talk about"  . Service was flawless from the moment I stepped into the airport until I got off. I recognize Bombay is not Bangkok, but an airline is made up of its parts and I must criticize Jet for not aggressively building its own facility at BOM. If EK can have their own dedicated lounge, why not 9W? Having said that, every aspect of the human element was completely perfect. All the Jet staffers embodied Asian hospitality that anticipates needs and flawlessly executes any desires. The only aspect which has room for improvement is probably the AVOD.

As I say, First Class service should be distinguished from Business Class, exclusive and make you feel special. 9W far exceeded that from the moment I walked into the airport. I would continue to fly 9W in a heartbeat and go out of my way to chose them … and, be more than happy to pay a price premium. Two thumps way up!

Special Note:
I am adding this because while it does not affect this flight, this report (and my scores), it must be acknowledged since I know 9W reads these reports and mine end up on their Facebook page  . I would do a dis-service to all the wonderful 9W personnel by not mentioning it. 9W must do something about their absolutely rude and horrible Delhi service managers. I have flown 9W many times and both the international airport manager and his female compatriot on the domestic side left a lot to be desired. I was in DEL and almost walked away from buying a seat on their BOM-LHR flight due to the shocking service delivered by Mr. Muku**d Kulka*ni, Ms. Shivali*a, and Ms. Madhu**ta Barkha**ki.




VI>Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS ** FIRST ** (111): BOM-LHR: 10/2010
Joint #1
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit, slippers, etc.: I really like the silk individual pouches)

(Pajama)

(Stationary)

(Classy parting gift)

*


[Edited 2011-03-26 18:24:25]
Live, and let live.
 
767er
Posts: 821
Joined: Thu Apr 26, 2001 2:24 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 2:23 am

Another masterpiece.
Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
 
AKLDELNonstop
Posts: 320
Joined: Sat Apr 15, 2006 5:04 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 4:55 am

All I can say is WOW!

I do hope 9W gets its hub strategy right and not split flights between DEL and BOM....I am sure ideally they would want to make BOM a large hub but given the lack of space and the ever slow nature of the new terminal coming up, there's not a lot they can do.

They also need to sort out the BRU nonsense and start flying to NA nonstop.
 
Carfield
Posts: 2025
Joined: Fri Dec 19, 2003 5:49 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 5:00 am

I am speechless... the report is absolutely amazing.

I am familiar with the seats, as 9W has leased them out to GF and TK before! But the onboard service sounds excellent. I agree with you regarding ground service, which really distinguishes a true first class from business class service. Most airlines including CX and SQ don't really pay attention to their ground service, especially on large airports like LHR. Jet Airways is impressive at all counts, and if the Indian airport authority can make the transit experience better at BOM or DEL, I will have not hesitation to fly 9W. But reading from your report, F passenger transiting will be well taken care of at those ports. Maybe it is time to book a 9W first class flight.

Can't really read the menu through the pictures, but does 9W offer non-Indian food choices? Have you tried them before?
BTW, I like when they served JW Blue in first class - not many airlines are doing it anymore even in F.

Thanks again for sharing!

Carfield
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 8:25 am

Great report as usual. 9W's F Class product looks excellent, however the meal presentation could be better IMO.


PH
Nothing's worse than flying the same reg twice!
 
TravelsUK
Posts: 113
Joined: Sun Dec 30, 2007 4:07 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 10:27 am

A far more interesting read than the Sunday papers - thanks!

Stunning lighting in the bar area.

However, dissapointed to note that there were no paper napkins emblazoned with adverts anywhere!!!!
 
CXB77L
Posts: 2599
Joined: Tue Feb 17, 2009 12:18 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 12:51 pm

Quoting abrelosojos (Thread starter):
(Pop Corn Service)

Wow, pop corn service on a plane! That's something I've never heard of until now. I think it's a great idea (if new), so that you can nibble on popcorn while watching a movie!

Excellent report as usual.
Boeing 777 fanboy
 
MaverickM11
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Joined: Thu Apr 06, 2000 1:59 pm

RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 4:32 pm

Quoting abrelosojos (Thread starter):
. If EK can have their own dedicated lounge, why not 9W?

Do they have one in BRU ?
E pur si muove -Galileo
 
abrelosojos
Topic Author
Posts: 4049
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 4:47 pm

Quoting 767er (Reply 1):
Another masterpiece.
Quoting AKLDELNonstop (Reply 2):
All I can say is WOW!

= Way too kind, thanks.

Quoting AKLDELNonstop (Reply 2):

I do hope 9W gets its hub strategy right and not split flights between DEL and BOM....I am sure ideally they would want to make BOM a large hub but given the lack of space and the ever slow nature of the new terminal coming up, there's not a lot they can do.

= I don't think you will ever have an Indian airline (though, never-say-never) have one hub. Given the O&D patterns, it just does not make sense. There might be a hub - but then, there will always be the other focus city.

Quoting Carfield (Reply 3):
I am speechless... the report is absolutely amazing.

= Thanks a lot.

Quoting Carfield (Reply 3):
Maybe it is time to book a 9W first class flight.

= Do it! Use the daytime flight though to get a full effect of the service.

Quoting Carfield (Reply 3):
Can't really read the menu through the pictures, but does 9W offer non-Indian food choices? Have you tried them before?

= Yes. I just went to the menu and they had 2 non-Indian options.

Quoting Carfield (Reply 3):
BTW, I like when they served JW Blue in first class - not many airlines are doing it anymore even in F.

= Why do you think I drank it consistently through the flight  ?

Quoting TravelsUK (Reply 5):
A far more interesting read than the Sunday papers - thanks!

= Thanks a lot.

Quoting TravelsUK (Reply 5):


However, dissapointed to note that there were no paper napkins emblazoned with adverts anywhere!!!!

= Haha. I will write to them to ask United for ideas  .

Quoting CXB77L (Reply 6):

Wow, pop corn service on a plane! That's something I've never heard of until now. I think it's a great idea (if new), so that you can nibble on popcorn while watching a movie!

= Ya. Very cool!

Quoting CXB77L (Reply 6):
Excellent report as usual.

= Thanks.

Quoting MaverickM11 (Reply 7):
Quoting abrelosojos (Thread starter):
. If EK can have their own dedicated lounge, why not 9W?

Do they have one in BRU ?

= Actually ... and strangely ... they have 2 lounges at BRU!

Quoting PlaneHunter (Reply 4):
Great report as usual. 9W's F Class product looks excellent, however the meal presentation could be better IMO.

= What would you change with the meal presentation?

Thanks a lot again everyone for the comments.

Saludos,
A.
Live, and let live.
 
lychemsa
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 5:28 pm

You have a lot of experience so my question isas follows.

Could you rank your favourite airlines?

Thanks.
 
ojas
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 5:45 pm

Hi Alex a nice TR ... Jet airways surely knows how to make an F class passenger feel special!

Quoting abrelosojos (Thread starter):
However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.

Yup it is the First Jet airways F class review.

Quoting abrelosojos (Thread starter):
Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, the days where Indian carrier sites would choke on a foreign card seem to be truly over - my ticket was seamlessly issued. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W and IT have one of the best websites around in the industry.

Quoting abrelosojos (Thread starter):
Jet Airways uses Gate A @ terminal 2B at BOM. As soon as my taxi pulled near the entrance, I noticed a smartly uniformed man with a Jet Airways placard saying, "First Class" (sorry everyone no picture). I identified myself as one and he immediately did the traditional Indian folded arm "namaste" and took my bag away from me. I insisted I was OK to carry it - but he insisted that it would be truly his pleasure. Not bad. He then took my passport, flashed his badge, and the nice security guy glanced at the paper work and let me in. It is pretty amazing how little touches could make CSIA @ BOM a nice hospitable terminal. I can't wait for it to be all done!

Very nice gesture!

Quoting abrelosojos (Thread starter):
F load was 40% ... and if these were revenue passengers, more than enough to sustain the route!

only 3 pax?

Quoting abrelosojos (Thread starter):
sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment". Of course, all said with a smirk ... very nice! Oh, did I mention that the champagne glasses came chilled ... and I would get new glasses after a few refills. All very decadent, and a reminder of what F-service should be!

Signs of a good crew, lovely!


However this time I feel you have been way too kind and generous to 9W due to the reasons mentioned below

Quoting abrelosojos (Thread starter):
. while they have enough movies, shows, and entertainment to keep you going, it is significantly behind industry benchmarks of Singapore and Emirates.

You having reported EK, trvled SQ, CX et al .... I cannot imagine 9W's IFE getting a 10 on 10 when compared to these.

Quoting abrelosojos (Thread starter):
Now here came the biggest surprise. I had probably used the Clipper Lounge over 30 times and had NEVER noticed a First Class section. "Ms. 9W" walked me to the section, told me to get comfortable, and mentioned that she would come pick me up "5 minutes prior to door close". I asked whether it was cutting a tad close ... she mentioned, "not for our most esteemed guest". Aaw. Look at me. Look at me. I have made it in the world . The peaceful First class section of the Clipper lounge was pretty much my oyster as I had an array of people wanting to bring me things. I rested on a nice comfortable chair and had some Indian food and watched TV.

Seriously you liked that place? I mean given your standards of reporting I would not expect a 9.5 on 10 for an airline whose home base does not have it's own lounge. And that clipper lounge is nothing much to write about either.

Quoting abrelosojos (Thread starter):
It was a very nice airline meal ... not the best, but one of the very nice ones, and close to a good restaurant.

And still a 10 on 10?


anyways thanks a lot for sharing your report
Great leaders don't tell you what to do ... they show you how it's done!
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 6:01 pm

Quoting ojas (Reply 10):

You having reported EK, trvled SQ, CX et al .... I cannot imagine 9W's IFE getting a 10 on 10 when compared to these.
Quoting ojas (Reply 10):

Seriously you liked that place? I mean given your standards of reporting I would not expect a 9.5 on 10 for an airline whose home base does not have it's own lounge. And that clipper lounge is nothing much to write about either.
Quoting ojas (Reply 10):

And still a 10 on 10?

= OMG. I am horrified. In my haste of having this done before business trip commences, I did not correctly copy and paste in Excel. This hasn;t happened before - so bear with me as I correct it and re-post. See what you folks at A.Net made me do  .

Thanks so much for pointing this out.


Saludos,
A.

PS: I should have seen this as the graph says "0.0" for reservation!!! And, you give it a great site as well  Smile.

[Edited 2011-03-27 11:04:03]
Live, and let live.
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 6:12 pm

There you go:



Thanks Ojas for pointing this out to me. The averages were calculated correctly at 9.27 - for whatever reason in XLS, the auto calculate for the graph was turned off - so it did not flow all the way through. I gave their website a 7.5, their lounge a 7.0, and their IFE a 8.0.

Saludos,
A.
Live, and let live.
 
ojas
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 6:23 pm

Quoting abrelosojos (Reply 12):
Thanks Ojas for pointing this out to me. The averages were calculated correctly at 9.27 - for whatever reason in XLS, the auto calculate for the graph was turned off - so it did not flow all the way through. I gave their website a 7.5, their lounge a 7.0, and their IFE a 8.0.

Saludos,

Anytime, it's just that I'm ardent follower of your TRs, and I just don't want people to say it was an unfair assessment!

Once again thanks for sharing your TR.
Great leaders don't tell you what to do ... they show you how it's done!
 
justbala
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 6:43 pm

Bravo Alex!! Excellent TR as usual!! Thank you very much for this detailed insight into lives of the rich n famous!!  
Quoting abrelosojos (Thread starter):
This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W has launched this service exclusively for the Platinum members.

Quoting abrelosojos (Thread starter):

*

Amazing to see that even after 3+ years they havent changed their old logo from the IFE!!  

Alex- I think its high time u create a new category for F class.   Helps balance the ratings!!
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
 
justbala
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 7:24 pm

Quoting ojas (Reply 10):
Quoting abrelosojos (Thread starter):
However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.


Yup it is the First Jet airways F class review.

Well there seems to be a mini-TR on the F product on 9W. Probably the shortest TR i have ever seen.

BOM LHR 9W118 Award Ticket (by Darius89 May 20 2008 in Trip Reports)
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
 
LH4116
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 7:39 pm

Hi Alex, nice to see another report from you. A very nice sunday read!  

As always, the report was great.

Having followed your reports for quite some time now, I've began noticing how you've moved from "just flying J" to revenue F. I'm suspecting that you've received a promotion not too long ago  

Your experience on 9W F looked fabulous, IIRC the F suite has been covered once before by Philip aka OA260, but that was with TK when they leased some of 9W's 77W's. So I'm not sure whether to call that the first 9W F report, well at least the first report covering their F suite.

One thing that I also find pretty interesting is how you always tend to set low benchmarks. For instance, back in the days when you were a J flyer, AF and LH's J products were the worst in the industry according to you. Not it seems EK's F is that benchmark when it comes to International F, hmm... 

The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

Quoting abrelosojos (Thread starter):
and I blissfully watch "Amelia" keeping in mind the environment and hoping I don't end up like her.

Oh, that was such an awful movie! Did you manage to finish the darn thing?

Hope to see more reports from you soon!

Thanks for sharing.
//Jonas
SAS Plus is Business Class made faux!
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 7:56 pm

Quoting lychemsa (Reply 9):
You have a lot of experience so my question isas follows.

Could you rank your favourite airlines?

Thanks.

= I don't think I can rank them - but my favorites are as follows:

(In order of East to West):

+ ANA
+ Malaysia Airlines
+ Thai
+ Singapore Airlines (they have redeemed themselves of late)
+ Sri Lankan Airlines
+ Jet Airways
+ Air India (ONLY for their inflight/ground sucks)
+ Iran Air
+ Turkish Airlines
+ Swiss
+ Privatair (really awesome ex-Sabena crew)
+ WestJet

PS: I just noticed how many Asian airlines were on that list - and how many of them were Star Alliance!

Quoting ojas (Reply 13):
Anytime, it's just that I'm ardent follower of your TRs, and I just don't want people to say it was an unfair assessment!

= Haha. Thanks.

Quoting justbala (Reply 14):
Bravo Alex!! Excellent TR as usual!! Thank you very much for this detailed insight into lives of the rich n famous!!

= Who is rich and famous? Apparently, the flight had some Bollywood star. I was oblivious to who he was. The crew mentioned that 9W has apparently won over the Bollywood stars who would earlier take BA to LHR and CX to DXB. Weird.

Quoting justbala (Reply 14):
Quoting abrelosojos (Thread starter):
This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W has launched this service exclusively for the Platinum members.

= See - this is my issue. As a paying F class passenger, I feel I should be allowed to chose my seat!

Quoting justbala (Reply 14):

Alex- I think its high time u create a new category for F class. Helps balance the ratings!!

= Sadly, I don't fly F often enough - and there are fewer and fewer F class out there. So I am going to classify them under Premium and highlight it out.

Quoting justbala (Reply 15):

Well there seems to be a mini-TR on the F product on 9W. Probably the shortest TR i have ever seen.

BOM LHR 9W118 Award Ticket (by Darius89 May 20 2008 in Trip Reports)

= See. I told you! I such at A.Net searches - probably because I don't spend enough time to do a search and read through each and every of those reports. From my search, I would not have known that was F.

Quoting LH4116 (Reply 16):

Having followed your reports for quite some time now, I've began noticing how you've moved from "just flying J" to revenue F. I'm suspecting that you've received a promotion not too long ago

= Hehe.

Quoting LH4116 (Reply 16):
Your experience on 9W F looked fabulous, IIRC the F suite has been covered once before by Philip aka OA260, but that was with TK when they leased some of 9W's 77W's. So I'm not sure whether to call that the first 9W F report, well at least the first report covering their F suite.

= Actually, it has been covered under TK, GF, and TG  .

Quoting LH4116 (Reply 16):

The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

= They were not crisp ... they were some kind of special Indian material - maybe the Indian A.Netters can tell us what it is.

Quoting LH4116 (Reply 16):
Oh, that was such an awful movie! Did you manage to finish the darn thing?

= No. The acting was awful ... and I felt it dragged on and on and on. Do you agree?

Quoting LH4116 (Reply 16):
Hope to see more reports from you soon!

Thanks for sharing.
//Jonas

= Jonas - back from my sabbatical and you will see more reports - though, more trading these silly F stories to embrace my roots and go to unknown and uncovered airlines VERY soon.

Quoting LH4116 (Reply 16):
Race car driving is like sex... All men think they're good at it!

= LOL!

Thanks again for reading and sharing your comments.

Saludos,
A.
Live, and let live.
 
kiramakora
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 8:38 pm

ALEX!

Glad to see you back after completing that evil merger  . Good to see Jet Airways First class report finally. Again, seems like they are consistently very good. I was not surprised to hear about the poor Delhi 9W airport staff. The rank and file are great, but their managers are extremely poor. I have also had a bad experience with Mr. Mukund in Delhi.

Anyways, I was really impressed with the gift they gave you. Very nice indeed.

Still waiting for those tremendous African reports.
 
okapi
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 10:04 pm

Hello Monsieur A, more than a trip report, I consider your writings almost fairy tales which I should read my three-years-old son before he falls asleep. As usual, you emphasize on the human side which truly makes the difference between a good airline and outstanding one.
Although I have no plans to visit India anytime soon, would you recommend transfering through BOM or DEL onwards a further destination?
And on a side note, how does it feel when looking at the moving map and thinking about all those cities you have been to and their subsequent trip reports? Some outstanding pieces you wrote about NBO, FIH and LOS (now famous for being one of the few if not the only one without the brown shoes shot!).

Thank you for sharing these great moments in the sky.
 
FlyKev
Crew
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sun Mar 27, 2011 11:16 pm

Thoroughly enjoyed reading about your journey in F on 9W. I am amazed at how detailed the service seems to be, and am impressed with the small touches like the popcorn and the parting gift.
Thanks for sharing, and I look forward to reading about your next adventure.

Kev.
The white zone is for immediate loading and unloading of passengers only
 
MaverickM11
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 3:12 am

Quoting abrelosojos (Reply 8):
Actually ... and strangely ... they have 2 lounges at BRU!

Why am I not surprised 
E pur si muove -Galileo
 
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vivekman2006
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 3:43 am

Nice Trip report, Alex!

9W First Class looks like a truly superb experience - luxurious but not too flashy.

- Vivek
 
Nimish
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 5:40 am

Quoting abrelosojos (Reply 17):
The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

= They were not crisp ... they were some kind of special Indian material - maybe the Indian A.Netters can tell us what it is

Perhaps it wasn't linen at all - but some type of silk weave. Just guessing though!
Latest Trip Report - GoAir BLR-BOM-BLR
 
akhmad
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 5:37 pm

Wow Alex,

You really know how to convey such a delightfully luxurious experience. What an amazing service 9W had for their F passengers. From the moment of arrival until the fast track on a golf cart to the counter on the airport of destination.

The people of 9W did make the difference in my opinion. Apart of the hospitality and wonderful attention to details. I can somehow imagine Shilpa Shetty being Ms. 9W and Salman Khan being Mr. 9W-P. It was like being in a Bollywood movie.

Thank you so much for sharing this and being the inspiration of my upcoming reports.

Cheers,
Suryo
Friends forever
 
gabrielchew
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 5:48 pm

Looks like another comfortable flight for you! I'm so annoyed TK subbed my planned First Class B77W for a Business flight on an A340 LHR-IST. The First cabin looks SO inviting, although I imagine the service on 9W surpassed TK.
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
Flightsimboy
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 9:09 pm

Another great report from you!! The Jet Airways First Class cabin crew seemed truly remarkable. Loved the fact they were instructed to empty the Champagne bottles lol. From the time the person waiting to pick up First Class passengers, and take them to the Duty Manager, to you being whisked away by the ground staff at LHR, one can only say it is the stuff dreams are made up of, and you got to be part of that dream, though with your eyes open!! C'est la vie, non?

It's true what you say the best cabin crew come from the Indian subcontinent and Far East, and seeing MH, TG, SQ, UL, 9W and IT in there is like you carving it in stone!

I guess a First Class Connoisseur like you would be able to indentify the "truly authentic" airliners. I'm not really surprised not to see other so called Premium carriers on the list, even though you have flown their Premium products.

Quoting abrelosojos (Reply 17):
I don't think I can rank them - but my favorites are as follows:

(In order of East to West):

+ ANA
+ Malaysia Airlines
+ Thai
+ Singapore Airlines (they have redeemed themselves of late)
+ Sri Lankan Airlines
+ Jet Airways
+ Air India (ONLY for their inflight/ground sucks)
+ Iran Air
+ Turkish Airlines
+ Swiss
+ Privatair (really awesome ex-Sabena crew)
+ WestJet
 
MHTripple7
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 9:36 pm

Abrelosojos, thanks for another awesome TR!

I flew on a 9W 77W back in 2008 when they were going through their "rough patch", and I found the flights to be quite enjoyable even then. I'm glad to see that they appear to have actually improved their service despite the fact they have undergone significant financial restructuring.

9W's product is amongst the best in the world, and I hope to see them continue with their great service.

It would be great to see them fully take on EK, EY, and QR now that DEL has a new terminal. I think 9W is the only Indian carrier with the potential to do this, as AI is just a mess and IT is too small.
 
comorin
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 11:14 pm

Excellent trip report.

Now to grade it:

Base Score: You deserve a 100.

Less Demerits:

Use of yellow to highlight: - 1

Overly cute self reference to 'Alex': - 1

Wearing poorly matched socks in traditional leg shot: - 1

Not finding out who the Bollywood star was: - 1

I love Indian Food, but ordering it in F : - 1

'Outing' mean airline staff by name on a.net    : - 10

Pictures of menu hard to read: - 1

Missing detail: did your napkin have a buttonhole in it, people want to know : - 1

Indophilic bias: - 1

Condoning excessive levels of service which is not fair to expect from a professional FA: - 1

Your final score: 9.81/10!

Not bad, keep up the good work  
 
The777Man
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Mon Mar 28, 2011 11:31 pm

Hi Alex!

WOW! Amazing report with amazing pictures! Service seems to be amazing and seat looks very comfortable as well.

I flew the same route on Jet Airways in Y in Nov07 and wrote a trip report so it's not the first report to cover BOM-LHR on Jet Airways.

9W BOM-LHR With Pics (by The777Man Nov 15 2007 in Trip Reports)

Looking forward to your next report!

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
abrelosojos
Topic Author
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 3:33 am

Quoting kiramakora (Reply 18):
Glad to see you back after completing that evil merger

= Oh come on. It is only evil because of your inherent dislike for that nationality, and the love for the other  .

Quoting kiramakora (Reply 18):
The rank and file are great, but their managers are extremely poor. I have also had a bad experience with Mr. Mukund in Delhi.

= Agreed.

Quoting kiramakora (Reply 18):
Anyways, I was really impressed with the gift they gave you. Very nice indeed.

= It is not the gift that I found awesome ... it is the actual gift in itself. Classy. Unlike say airlines that have given me a notepad - seriously? Do you think a J or F class passenger is going to keep a notepad? BTW, Kuwait Airways is another airline with awesome F class gift.

Quoting kiramakora (Reply 18):

Still waiting for those tremendous African reports.

= In line ... after one more F class report  .

Quoting okapi (Reply 19):
I consider your writings almost fairy tales which I should read my three-years-old son before he falls asleep.

= Okapi mon ami, I hope your son doesn't fall asleep because of the boring contents!

Quoting okapi (Reply 19):
Although I have no plans to visit India anytime soon, would you recommend transfering through BOM or DEL onwards a further destination?

= DEL. I personally like BOM more - but DEL is like transferring at a global gateway.

Quoting okapi (Reply 19):
And on a side note, how does it feel when looking at the moving map and thinking about all those cities you have been to and their subsequent trip reports? Some outstanding pieces you wrote about NBO, FIH and LOS (now famous for being one of the few if not the only one without the brown shoes shot!).

= Never thought of it like this ... but I do draw on route maps on places I need to go ... and inspirations on network planning.

Quoting flykev (Reply 20):
Thoroughly enjoyed reading about your journey in F on 9W. I am amazed at how detailed the service seems to be, and am impressed with the small touches like the popcorn and the parting gift.
Thanks for sharing, and I look forward to reading about your next adventure.

Kev.

= Anytime Kev. Thanks for reading.

Quoting MaverickM11 (Reply 21):
Quoting abrelosojos (Reply 8):
Actually ... and strangely ... they have 2 lounges at BRU!

Why am I not surprised

= Why am I not surprised by your comment   ... how have you been?

Quoting vivekman2006 (Reply 22):
luxurious but not too flashy.

- Vivek

= Summed it perfectly.

Quoting Nimish (Reply 23):

Perhaps it wasn't linen at all - but some type of silk weave. Just guessing though!

= It was not silk ... come on ... it is like this Indian material with Indian name. Just cannot remember - Fab India has lots of it.

Quoting akhmad (Reply 24):
Apart of the hospitality and wonderful attention to details. I can somehow imagine Shilpa Shetty being Ms. 9W and Salman Khan being Mr. 9W-P. It was like being in a Bollywood movie.

= I had to google those. Salman Khan. Really?

Quoting akhmad (Reply 24):
Thank you so much for sharing this and being the inspiration of my upcoming reports.

Cheers,
Suryo

= Suryo - as I said, I can serve as an inspiration - and can outsource my writing  .

Quoting gabrielchew (Reply 25):
I'm so annoyed TK subbed my planned First Class B77W for a Business flight on an A340 LHR-IST. The First cabin looks SO inviting, although I imagine the service on 9W surpassed TK.

= TK service needs a little bit more finesse.

Quoting flightsimboy (Reply 26):
The Jet Airways First Class cabin crew seemed truly remarkable. Loved the fact they were instructed to empty the Champagne bottles lol.

= Though, I don't think it was part of the service protocol. Just a nagging feeling ...

Quoting flightsimboy (Reply 26):
I guess a First Class Connoisseur like you would be able to indentify the "truly authentic" airliners. I'm not really surprised not to see other so called Premium carriers on the list, even though you have flown their Premium products.

= Though, note your country's LCC making the "cut" ...

Quoting comorin (Reply 28):
Overly cute self reference to 'Alex': - 1

= Oh come on. I thought it was cute! I want that point back.

Quoting comorin (Reply 28):

Wearing poorly matched socks in traditional leg shot: - 1

= Unfair assessment.

Quoting comorin (Reply 28):
Not finding out who the Bollywood star was: - 1

= And, what exactly would I have said?

Quoting comorin (Reply 28):
I love Indian Food, but ordering it in F : - 1

= It was good food! Do you know how many times I am offered the other food?

Quoting comorin (Reply 28):

'Outing' mean airline staff by name on a.net : - 10

= Ooh ... this is a delicate one - and hence I wrote down with asterix. See here is the thing - a lot of people complain about poor service and how they would never fly the airline - and take their anger out on others. Jet Airways has been absolutely fantastic - and I keep recognizing that. However, why should I let those who take away from the perfect experience give a bad name to the company at large?

Quoting comorin (Reply 28):

Missing detail: did your napkin have a buttonhole in it, people want to know : - 1

= OMG. Another point I want back.

Quoting comorin (Reply 28):
Your final score: 9.81/10!

= Hmmm ... ok, could live with this. Need to improve though!

Quoting The777Man (Reply 29):
I flew the same route on Jet Airways in Y in Nov07 and wrote a trip report so it's not the first report to cover BOM-LHR on Jet Airways.

9W BOM-LHR With Pics (by The777Man Nov 15 2007 in Trip Reports)

= Oops ... I thought I mentioned first report in F class on 9W. Anyways, I remember your report clearly ... it served (like many times) as the inspiration to fly them on this routing.

Thanks all.

Saludos,
A.

[Edited 2011-03-28 20:53:21]
Live, and let live.
 
comorin
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 3:39 am

Quoting abrelosojos (Reply 30):
Hmmm ... ok, could live with this. Need to improve though!

Thanks for taking it in good humor! Your reports are always a joy (10/10) to read.  
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 4:35 am

Quoting comorin (Reply 31):
Quoting abrelosojos (Reply 30):
Hmmm ... ok, could live with this. Need to improve though!

Thanks for taking it in good humor! Your reports are always a joy (10/10) to read.

= Haha. Thanks. At the end of the day, it is only a trip report.

Saludos,
A.
Live, and let live.
 
Nimish
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 4:36 am

Quoting abrelosojos (Reply 30):
It was not silk ... come on ... it is like this Indian material with Indian name. Just cannot remember - Fab India has lots of it.
Khadi perhaps?
Latest Trip Report - GoAir BLR-BOM-BLR
 
tope98
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 4:45 am

Nice report! when r u going to do a new trip report departing from ccs?

Saludos!
 
777way
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 5:47 am

Was looking forward to this one, great that it came from you.

Quoting abrelosojos (Thread starter):
Little touches like wood panels go on to enhance the cabin and add to the air of "premier-ness". As I said, the entire thing seems to be zen-inspired/feng shui classy than bling-bling.

Yes, I thought it was JAL's new F cabin when unveiled.

Quoting abrelosojos (Thread starter):
Externally, I really like their bright livery and the twist from Indian dresses at the front.

Is it meant to be that?

Quoting abrelosojos (Thread starter):
in keeping with the "classy" theme, I found the gift simply awesome.

Wish they had just had a simple gold logo and name embossed on the box, even just the logo without name would have worked in gold, keeping with the touches in the cabin and service wear, the one on the box is clashing with it.

Quoting abrelosojos (Reply 30):
Quoting Nimish (Reply 23):

Perhaps it wasn't linen at all - but some type of silk weave. Just guessing though!

= It was not silk ... come on ... it is like this Indian material with Indian name. Just cannot remember - Fab India has lots of it.

It looks like starched Muslin / Cheese cloth called 'Malmal' in this part of the world, but I highly doubt its that used in F.

[Edited 2011-03-28 23:25:36]
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 6:14 am

Quoting Nimish (Reply 33):
Quoting abrelosojos (Reply 30):
It was not silk ... come on ... it is like this Indian material with Indian name. Just cannot remember - Fab India has lots of it.
Khadi perhaps?

= Yes. I am pretty sure that is it - after looking it through Wikipedia.

Quoting tope98 (Reply 34):
Nice report! when r u going to do a new trip report departing from ccs?

Saludos!

= Tope98, about 90% of my flights from CCS are to FRA and the rest mostly BOG and MIA - which all make for a very bad TR-writing. Moreover, a lot of those flights are a/business - which I don't write about, or b/where I am pretty known at the airport. So imagine writing something than having to face them each and every time ... when opportunities arise, like CCS-DAM on conViasa, I write  .

Quoting 777way (Reply 35):
Was looking forward to this one, great that it came from you.

= Thanks.

Quoting 777way (Reply 35):

It looks like starched Muslin / Cheese cloth called 'Malmal' in this part of the world, but I highly doubt its that used in F.

= Ok. As much as I know the sub-Continent, I still am not a local ... so you MUST send me Wikipedia links  . SO no idea what is a Malmal. But, what the heck is a cheese cloth? It is made of cheese?

Quoting 777way (Reply 35):
Quoting abrelosojos (Thread starter):
Externally, I really like their bright livery and the twist from Indian dresses at the front.

Is it meant to be that?

= Yes. They said that when they launched it.

Saludos,
A.
Live, and let live.
 
777way
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Tue Mar 29, 2011 6:28 am

Quoting abrelosojos (Thread starter):
Quoting PlaneHunter (Reply 4):
Great report as usual. 9W's F Class product looks excellent, however the meal presentation could be better IMO.

= What would you change with the meal presentation?

I doubt Indian, Pakistani or any South Asian cuisine cant be presented in any other way, it would be an excersise in futility and extremely time consuming, maybe Thali style whould have been more attractive for Indian food, also as delicious as it is South Asia food dosent look good either most of the time as it appears sloppy and mushy, in hotels, food books etc. they try to make it look good with artistic presentation, does it work? I dont know, maybe sometimes.

Quoting abrelosojos (Reply 36):
Quoting 777way (Reply 35):

It looks like starched Muslin / Cheese cloth called 'Malmal' in this part of the world, but I highly doubt its that used in F.

= Ok. As much as I know the sub-Continent, I still am not a local ... so you MUST send me Wikipedia links . SO no idea what is a Malmal. But, what the heck is a cheese cloth? It is made of cheese?

Its used to make cottage cheese it, drains the liquid, retains the curds and lends it shape, lots of pics here http://www.google.com.pk/search?q=ph...CmDg&ved=0CCcQsAQ&biw=1024&bih=578
 
airpearl
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Wed Mar 30, 2011 2:38 pm

Hi Alex

This is the sort of First Class experience to kill for. What an absolutely AMAZING experience you had. No wonder you rate 9W so highly. Wow! Thanks so much for this great report - I was totally bowled over by your story of the ground and cabin crew, and would probably have been in a daze of admiration for days had it actually happened to me. (I think that's what happened after my flight on NH F a couple of years ago!)

Quoting abrelosojos (Thread starter):
few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.

Interesting isn't it? I wonder why this is so... but still, after this report, I'm sure there'll be some of us who'll be considering the option...

Quoting abrelosojos (Thread starter):
She also then introduced me to "Ms. 9W" who was introduced to "look after me" until the crew on the plane took over.
Quoting abrelosojos (Thread starter):
The horror on "Ms. 9W's" face was apparent when she almost tripped over the baggage scale and said in a very sweet Indian Bollywood way, "Sir, you are our guest. I will take you to the lounge". Usually, I am a self-service guy, but I really did not want to disappoint her.

LOL... it takes some getting used to! Reminds me of my only experience with IT and how they mollycoddled me to death when I took a wrong turn. I felt totally like a UM, but I think your experience is a little more "adult". Haha.

Quoting abrelosojos (Thread starter):
"We have not seen you since your last flight with us in July - hope the length of this flight gives us a better chance to show our service than the Bangkok - Delhi flight. WOW!

This is so impressive!

Quoting abrelosojos (Thread starter):
My escort ... just like when I was an UM ... maybe you do become young when "old"

I think this is just the affluent intermediate UM stage -- the old UM travels in a wheelchair, and is told "I will park you here by the window, and come back to collect you in 15 minutes."  
Quoting abrelosojos (Thread starter):
What I really appreciate is the huge table which helps perform work. Little touches like wood panels go on to enhance the cabin and add to the air of "premier-ness". As I said, the entire thing seems to be zen-inspired/feng shui classy than bling-bling

I agree. The tables are rather nice and the suites are comfy to sleep in too. I must say though that the partitions provide more privacy than I'd like especially during a daytime flight - but that's a personal preference. I prefer a little more 'openness'. At night though, it's unbeatable.

Quoting abrelosojos (Thread starter):
(Pop Corn Service)

So cool.   

Quoting abrelosojos (Thread starter):
Classy parting gift)

Again, a very nice touch. I wish more airlines would do this.

Thanks again for this most excellent report - as always.

Cheers
airpearl
 
stipica
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Thu Mar 31, 2011 1:15 am

Abrelosojos como estas ...

Jet airways is discrete fusion of modernity and the classical Indian tradition ..."suite" has soft lines with a couple of brass detail ... colors patterns are balanced ... I particularly like the crockery and table presentation which is very elegant...black service uniforms and your famous brown shoes complement the whole ambiance .... so the question is ... what you think about the yellow uniforms that has no links with the interior (ok exterior ) are they annoying in that environment ?...Yellow is a very demanding color ... thanks Stipica  


P.S. whether Jet Airways has a lounge in new DEL terminal ?
Open your eyes and think
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Fri Apr 01, 2011 5:31 am

Quoting 777way (Reply 37):
Its used to make cottage cheese it, drains the liquid, retains the curds and lends it shape, lots of pics here http://www.google.com.pk/search?q=ph...h=578

= No. I think it is the other stuff from India - kadi.

Quoting airpearl (Reply 38):
(I think that's what happened after my flight on NH F a couple of years ago!)

= Interestingly enough, one of my favorite experiences have been on NH FCL.

Quoting airpearl (Reply 38):
Quoting abrelosojos (Thread starter):
What I really appreciate is the huge table which helps perform work. Little touches like wood panels go on to enhance the cabin and add to the air of "premier-ness". As I said, the entire thing seems to be zen-inspired/feng shui classy than bling-bling

I agree. The tables are rather nice and the suites are comfy to sleep in too. I must say though that the partitions provide more privacy than I'd like especially during a daytime flight - but that's a personal preference. I prefer a little more 'openness'. At night though, it's unbeatable.

= I agree with you on this ... though most high rolling FCL pax would probably prefer the privacy.

Quoting stipica (Reply 39):
so the question is ... what you think about the yellow uniforms that has no links with the interior (ok exterior ) are they annoying in that environment ?...Yellow is a very demanding color ... thanks Stipica

= To be honest, I think the yellow works - gives them a distinct and distinguished look at the airport, etc. I think the yellow part comes off when flight service commences. Can someone from India confirm?

Quoting stipica (Reply 39):
P.S. whether Jet Airways has a lounge in new DEL terminal ?

= I don't think so. But, DEL is not a 9W hub. Again, can someone clarify?

Saludos,
A.
Live, and let live.
 
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NZ107
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Fri Apr 01, 2011 7:28 am

Hi Alex,

I guess I'm the one getting behind with these reports now..  

Well done on another great TR.

The service received looks unbelievable! Something inside me says it borders on the edge of scary too in the fact that they check your details and see when you flew with them last.. It looks like they could do with some sprucing up of their lounge though in terms of food/drink offerings.

You've described what I see very well. That popcorn service is a great touch.. I'm sure other airlines could learn from them, even for use in Economy unless the airlines are worried about excessive mess created by it. The Bose noise cancelling headsets are far superior to the 'generic' ones found onboard other premium classes' airlines - good choice by them.

Quoting abrelosojos (Thread starter):
(LHR Scenes)

Look, that NZ 772's waving at you!  


Thanks again!

Cheers,
Nicholas
It's all about the destination AND the journey.
 
Severnaya
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Fri Apr 01, 2011 1:44 pm

Great TR like always, thanks a lot for sharing it with us!
Всяк глядит, да не всяк видит.
 
ba319-131
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sat Apr 02, 2011 6:01 pm

Great report Alex, 9W F looks a very Woimpressive product.

Quoting abrelosojos (Thread starter):
sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment

- Nice line  
Quoting abrelosojos (Thread starter):
that they have Johnny Walker Blue

- Wow, this is good stuff, not cheap either?

Food presentation looks really good and quite inticing.

Nice parting gift.

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
justbala
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sat Apr 02, 2011 8:28 pm

Quoting abrelosojos (Reply 40):
Quoting stipica (Reply 39):
so the question is ... what you think about the yellow uniforms that has no links with the interior (ok exterior ) are they annoying in that environment ?...Yellow is a very demanding color ... thanks Stipica

= To be honest, I think the yellow works - gives them a distinct and distinguished look at the airport, etc. I think the yellow part comes off when flight service commences. Can someone from India confirm?

Yep the yellow overcoat comes of during inflight service. They have it on only during boarding and disembarking and while @ the terminal. IMO the yellow is pretty catchy and makes the 9W crew stand out. Makes heads turn!!  
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Sat Apr 02, 2011 10:24 pm

Quoting NZ107 (Reply 41):
I guess I'm the one getting behind with these reports now..

= Nicholas, I was beginning to say ... btw, did you get the email response I sent you?

Quoting NZ107 (Reply 41):
Something inside me says it borders on the edge of scary too in the fact that they check your details and see when you flew with them last..

= I agree ... that's why I mentioned it was kinda of ... hmmm ... very American Airlines, "we know why you fly"  .

Quoting NZ107 (Reply 41):
It looks like they could do with some sprucing up of their lounge though in terms of food/drink offerings.

= This is my biggest gripe with 9W. How can they not have their own lounge at their hub airport? Hopefully, that changes with the new T2 at BOM? Anyone have any inside tips?

Quoting NZ107 (Reply 41):
The Bose noise cancelling headsets are far superior to the 'generic' ones found onboard other premium classes' airlines - good choice by them.

= Yup.

Quoting NZ107 (Reply 41):
Look, that NZ 772's waving at you!

= I have plans to go to LAX ... from LHR ... so maybe, it will be sooner than you think  .

Quoting Severnaya (Reply 42):
Great TR like always, thanks a lot for sharing it with us!

= Thanks so much.

Quoting ba319-131 (Reply 43):
Quoting abrelosojos (Thread starter):
sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment

- Nice line

= Yup. I am a big fan of airlines that encourage alcoholism. What does that make me? Hmmm ...

Quoting ba319-131 (Reply 43):

- Wow, this is good stuff, not cheap either?

= Ya. JD-Blue is becoming increasingly rare.

Quoting justbala (Reply 44):
Yep the yellow overcoat comes of during inflight service. They have it on only during boarding and disembarking and while @ the terminal. IMO the yellow is pretty catchy and makes the 9W crew stand out. Makes heads turn!!

= That's what I thought.

Thanks again for reading everyone ... and to the Indians, congratulations to your country on the amazing cricket win. I have been getting drunken calls from my best friend in Bombay all night here in Caracas.

Saludos,
A.
Live, and let live.
 
N178UA
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Wed Apr 06, 2011 2:29 pm

Alex,

I just had a look of your report. Thanks for sharing them here. Can you give me a few pointer why 9W topped your list?

I did read it quite carefully but I stil can't see any extra service differentiate them to some of my recent First Class experiences...

Recently, On Etihad F AUH to JFK there are personal escort to take pax from the lounge (Walk with you) to the plane.....TG gave me a birthday cake in their lounge and a Bday card onboard plus other gestures.
Good old UA and AI gave me bottles of champagnes and the pilot came out to greet you during flight...... I am trying to see something special from 9W........


Sadly 9W keeps flying single body 737 from UAE to India.....and I won't make any effort to fly their 777 Suites since you always claim to be the first posting TR and did it brilliantly with the disclaimer  
Quoting abrelosojos (Thread starter):
I have given this disclaimer before - and need to make it again. I suck at A.Net searches. However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.



Cheers
Sam
For more of myself and my flight reviews visit http://www.SamChui.com
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Wed Apr 06, 2011 6:53 pm

Quoting N178UA (Reply 46):
Alex,

I just had a look of your report. Thanks for sharing them here. Can you give me a few pointer why 9W topped your list?

= Hey Sam. Thanks a lot for stopping by. I tend to just focus on the particular flight being reviewed and on this, 9W checked all the boxes that mattered. It is a culmination of a whole.

Quoting N178UA (Reply 46):
I did read it quite carefully but I stil can't see any extra service differentiate them to some of my recent First Class experiences...

Recently, On Etihad F AUH to JFK there are personal escort to take pax from the lounge (Walk with you) to the plane.....TG gave me a birthday cake in their lounge and a Bday card onboard plus other gestures.
Good old UA and AI gave me bottles of champagnes and the pilot came out to greet you during flight...... I am trying to see something special from 9W........

= Do remember that you are a well-known "celebrity" photographer   ... your experiences are going to be very different than mine - this can be on special occasion flights (like the TG birthday cake in lounge) or on your regular flights. I usually use a small digital camera and focus on how the service would have been as a regular passenger - instead of coming onboard as one of the most well known aviation photographers.

My flight "evaluations" are primarily focussed on what a typical passenger would witness.

Quoting N178UA (Reply 46):
Sadly 9W keeps flying single body 737 from UAE to India.....and I won't make any effort to fly their 777 Suites since you always claim to be the first posting TR and did it brilliantly with the disclaimer

= You should totally make an effort to fly them ... at the very least because your pictures can brilliantly capture what an amateur photographer like me can only aspire to do.

Thanks a lot for your comments.

Saludos,
A.
Live, and let live.
 
ojas
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Wed Apr 06, 2011 6:54 pm

Quoting N178UA (Reply 46):
Alex,

I just had a look of your report. Thanks for sharing them here. Can you give me a few pointer why 9W topped your list?

I did read it quite carefully but I stil can't see any extra service differentiate them to some of my recent First Class experiences...

Recently, On Etihad F AUH to JFK there are personal escort to take pax from the lounge (Walk with you) to the plane.....TG gave me a birthday cake in their lounge and a Bday card onboard plus other gestures.
Good old UA and AI gave me bottles of champagnes and the pilot came out to greet you during flight...... I am trying to see something special from 9W........


Sadly 9W keeps flying single body 737 from UAE to India.....and I won't make any effort to fly their 777 Suites since you always claim to be the first posting TR and did it brilliantly with the disclaimer
Quoting abrelosojos (Thread starter):
I have given this disclaimer before - and need to make it again. I suck at A.Net searches. However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.



Cheers
Sam

You make a valid point there.

Dedicated departure lounges (which is absent at 9W's home country), arrival lounges, dedicated check-in zones (with chairs and couches for guests to sit) and not a silly demarcation as in the picture, car service to the airport, personal limo transfers between terminals at the airport, advance intimation of the inflight menu, perhaps taking your order ahead of time, calling to ask when to expect you, off-belt luggage delivery - those are some of those things which I believe makes a First Class experience and comparing to the review of this TR I think deserves something like 8.5 - 9 (Purely IMO). I mean airlines like EK and BA offer a much better ground experience at BOM which is not even their home base. Kingfisher provides escorts to normal Y passengers in tier II airports !!!!
Great leaders don't tell you what to do ... they show you how it's done!
 
abrelosojos
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RE: Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>

Wed Apr 06, 2011 7:07 pm

Quoting ojas (Reply 48):
Dedicated departure lounges (which is absent at 9W's home country), arrival lounges, dedicated check-in zones (with chairs and couches for guests to sit) and not a silly demarcation as in the picture, car service to the airport, personal limo transfers between terminals at the airport, advance intimation of the inflight menu, perhaps taking your order ahead of time, calling to ask when to expect you, off-belt luggage delivery - those are some of those things which I believe makes a First Class experience and comparing to the review of this TR I think deserves something like 8.5 - 9 (Purely IMO). I mean airlines like EK and BA offer a much better ground experience at BOM which is not even their home base. Kingfisher provides escorts to normal Y passengers in tier II airports !!!!

= Good points. I think the weakest link for 9W is their ground service - hence I gave them a 7.5 for the check-in and a 7.0 for the lounge. It is ironic that their ground service at their off-base (LHR) is probably better than at BOM. I do think they give you the other stuff (airport car service, baggage delivert, etc.) ... but then again, I did not ask for them and have no basis to judge one way or the other.

Got me thinking though ... in terms of my experiences rated, they were as good as Thai. Imagine what the experience would have been had Jet Airways had the Bangkok ground experience with it ... OR Thai had the Jet Airways "Suites" hardware.

Perhaps, time to try Thai First in Suites  .

Saludos,
A.
Live, and let live.

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