ronerone
Topic Author
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Joined: Wed Aug 18, 2004 4:56 pm

Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 6:35 pm





I N T R O D U C T I O N
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights. It was a foreign operation that was so magnificent and mystifying that the memory holds fresh in my mind as if it was only yesterday.

Abu Dhabi International Airport was a completely different ballgame in the wee hours of almost any 1980's morning. The multiple Garuda jumbos parked side by side along with Indonesian uniformed kebayas parading in and out of almost every gate, curbside, entrance and exit was a daily sight and one for my sore eyes. Since then, Garuda was a dream I anticipated sleeping for at every chance I had.

It was all glory days until the late 90's when everything Garuda was rosy and prestigious. The airline's rich history dating back to the 1940's only signals that it has been around the block time and time again. Once upon a time airline alliances were still a fundamental of the future, but Garuda had already pioneered this with its joint incorporation with KLM in the 1950's. Come 1990's, and a more modern commercial partnership with KLM -one initiated well before any alliance in existence today- made the headlines, and Abu Dhabi was automatically the perfect playground for the KL / GA codeshare.

However, like they say all good times must come to an end, and beyond the 90's was when Garuda's days were pretty much a done deal. The Asian Financial Crisis, SARS, September 11, the Bali bombings, the Boxing Day tsunami, and Indonesia's horrifying aviation safety record not only affected the airline's business, but a subsequent EU ban on Garuda and Co. also destroyed its reputation making "Garuda" nothing more than an ultra sub-par brand that no one would dare think twice about blowing money on.

But of course, Garuda wasn't the one to give this all up. Action was adamantly undertaken which saw this ban through right till the end, and the airline announced a subsequent 180-degree transformation that promised the world. Many took this with a pinch of salt, and rightfully so, it was a wait-and-see public reaction that really took Garuda for granted.

Well we waited, and now we see, the Quantum Leap as announced by the airline, is now in effect. And with it we see a Garuda reborn, one with a new face, a new idea, and a plan of opportunities. For once, an airline has met its promise and has exceeded expectations, on paper, and in reality. Today Garuda is at the doors of tip-top, and with the Quantum Leap, Amsterdam is once again a possibility. And this is only the beginning!

I had a dream to fly Garuda one day, and today this is reality…




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ronerone
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Posts: 1463
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 6:36 pm





WELCOME TO MY 33rd TRIP REPORT
This TR will cover my trip on Garuda Indonesia, in Executive Class, between Dubai and Amsterdam.



B A C K G R O U N D
Believe it or not, I had planned a trip to Europe for my spring holidays in March to visit some friends, and more importantly, to actually venture into a region I hadn’t been to in quite a while (minus the OpenSkies transits a couple of years back that is).

The majority of this trip was spent in Italy, and so, the flight options to get there on a non-circuitous path were quite yawn inducing. My first priority was to re-experience one of the European airlines even if it would have involved a stop in Vienna, Zurich, Frankfurt or otherwise. But this proved to be a terrible idea considering that these airlines charged a rip-off.

But again, even when I tried with the best of my abilities to not have a trip that veered eastbound, Garuda –an ‘eastbound’ airline- crapped all over everything else in terms of price, frequency, timing, and simply because it’s freakin’ Garuda!

On the Garuda website, the overall process was an easy flow. I cannot remember what the previous version of the website looked like, but this –assumingly new- version was made simple and effective. There was no unnecessary clutter of frills you probably will never use or sections that will more or less go unnoticed. All in all, Garuda’s webbie offered just the right mix of information, branding, pictures, and service. The only drawback however, was the fact that I was unable to select my seat at the time of booking, which to me seems a little lackluster for a premium product.

Once my booking was finalized, I received the following message from Garuda by email:

‘Thank you very much for your order and your confidence. According to your wish we have made the following reservations…….We kindly ask you to reconfirm all flights where your journey is broken for more than 72 hours. Please contact your airline office.’

Of course, this message was a teaser I posted on Facebook, in which many found the ‘confidence’ portion of it rather humorous.

To wrap this up, my total itinerary was ready, and was looking like the following:
- Dubai to Amsterdam on Garuda
- Amsterdam to Florence on Meridiana Fly
- Rome to Paris on Alitalia
- A mystery itinerary which will be revealed in my next TR!

But for now, let’s do some Garuda!



O R I G I N
Come 11:30pm, I was caffeine’d up on several potent cups of coffee, and was all set to head to the airport. Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore! But hey, this is the reality of things, and I’d best get myself unused to this private chauffer business!

Within 20 minutes though, a taxi dropped me off at the curbside of Dubai international Airport’s Terminal 1. I hadn’t been here for quite some time, and it sure felt nice being back here, especially when nothing much seems to have changed; well at least around this part of the terminal.



Curbside at DXB Terminal 1



Entrance C leading to the departures area





At exactly midnight, I was inside the departures area, which did not seem overly crowded. Back in the day when Terminal 1 was the home of Emirates’ operations, it would have been a completely different story at this hour; but thankfully, things are normalized now.



Departures area at DXB Terminal 1



Can we say TUI overkill??





Garuda Indonesia’s check-in counters are located near Area D of the departures hall, alongside United Airlines, Egypt Air, China Southern, and TUI. Not too long of a queue was formed before the security checkpoint of Area D, and as such, going through was relatively easy. But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Counters 16-18 were allocated for tonight’s Garuda flight; two of which were for Economy Class, and one for Executive Class. By the time I had arrived at the counters, several people were scattered around the three counters, and not in any particular queuing order.



At Garuda’s counters





I did not know behind which person I should queue since no one seemed like they were waiting to check-in (strangely). So I cut through some people and approached the agents, only to discover that check-in hadn’t opened yet and in fact, these people were all standby passengers on the United flight to Dulles. How nice to see this flight doing so well here!



But eventually it was Garuda’s turn for check-in





There only was one person ahead of me, and the agents were taking forever to check him in. The process was quite the same on the adjacent counter, so I assumed it could have been the usual ‘system is currently down’ reason.

At 12:30am it was finally my turn to check in, and at the counter, I handed the DNATA agent my ticket and passport. Apparently it was the advanced passenger information collection that was taking some time, and the agent was rather apologetic for the long wait.

“Is the flight full tonight?”
“Oh it is overbooked sir”
“Any chance to give the window seat on the very last row of the cabin?”
“Let me check on this for you”

After a rather long twenty minutes, my boarding pass was printed, and suitcase was tagged to Amsterdam. Unfortunately Garuda doesn’t interline with Meridiana fly and as such, I had to manually check it in at Schiphol. Furthermore, I wasn’t given any lounge card, assuming that all I needed was to flash my boarding card at the lounge entrance.



My Garuda boarding pass





It was at immigration and security where the airport’s congestion was felt, and it seemed a little disorganized with airport staff yelling at passengers queued in the wrong areas to move and so on. But who cares, when in the midst of all this commotion, I spotted two sets or crew each in a striking kebaya theme; one bright orange, and the other sexy blue. As my ‘welcome to Garuda’ sneak peek, I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check. One by one, perfectly presented, and with not a single element out of place, the beautiful Garudas made their way through in a whiz until they disappeared into the crowds. Now I am excited!!



On my way after immigration & security



And finally arriving here at 1am





Once in the Duty Free of Terminal 1, it was the usual scenery with the glittering shops surrounding the infamous flash-golden palm tree at the center. But something did not feel right, though I could not lay a finger on it. The terminal wasn’t too crowded, but there seemed to be an unusual mix of people; or something along those lines. Whatever the case, I decided to skip on the lounge for tonight (Garuda uses the Marhaba Lounge at DXB), and explore my surroundings instead.



Airside at T1







There were many people scattered around the terminal, some rushing towards gates, while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft. It reminded me of how it used to be when Emirates was around, but on a smaller scale.

With the early morning peak was coming towards an end, I wondered why this terminal was packing a crowd at this unusual hour. Well a look at the FIDS revealed something quite unusual; and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch.



Weird airlines at T1 nowadays!





Fast-forward to 2:35am, I had arrived at Gate 101, which is located towards the very end of the terminal building on the west side. Next to us was Royal Brunei’s flight to London Heathrow, and during other times of the day, Malaysia Airlines and CX 738 tend to normally operate from this end as well.



Gate 101







Tonight’s flight had departed Jakarta slightly late, and had arrived Dubai at around 2:30am, some 35 minutes behind schedule. When checking on previous days, the flight more or less arrived Dubai on time, but almost always departed to Amsterdam well behind schedule. So needless to say that chances for an on-time arrival at Schiphol were looking to be very slim, and this was a little bit of a worry considering my short-ish transit time to connect to Meridiana fly.

Considering the increasing congestion at Dubai, it is almost safe to assume that Garuda –being a relatively new airline at the airport with no prior history- is given some leftover slot to use; take it or leave it I’m afraid!

At the podium of Gate 101, my boarding pass was swiftly scanned and ripped, and after a quick glance at my passport, the stub was handed back to me before proceeding inside the holding area.



Inside the holding area at 2:45am







The crew was already at the gate, and waiting for the remainder of the passengers to disembark from the aircraft, which had just arrived from Jakarta. By the time I made myself comfortable on one of the seats, the transit passengers had begun making their ways into the holding area as well.



The transits began to trickle in





The crew boarded the aircraft at 3am, and some 20 minutes later, an announcement was made that general boarding had commenced, without any form of priority for premium passengers.



GA088 is now ready for boarding





Gathering my stuff, I followed the fast-moving queue and proceeded towards the aerobridge; Garuda is just around the corner now!



Through the aerobridge





Arriving at Door 2L of the aircraft, Dewa –from Indonesia, and full of smiles and positive energy- was just the right welcome on board.

“Good morning sir, and welcome on board.”
“Thank you”
“Your seat is right this way, please enjoy your flight”



At 3:30am, I was onboard.



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ronerone
Topic Author
Posts: 1463
Joined: Wed Aug 18, 2004 4:56 pm

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 6:39 pm

FLIGHT
-----------------------------------------------------------------------------------------------------------------------------------------------------

GARUDA INDONESIA Flight Information:

SCR
/GA/03MAR
W10
03MAR
DXB
KGA088 31OCT27MAR 1234567 293332 DXBDXB0330 0745AMSAMS J
GI BRGDS


Registration: PK-GPK
Condition: 1.9 years old, and delivered to Garuda in July 2009.

Remarks: This flight originated in Jakarta

-----------------------------------------------------------------------------------------------------------------------------------------------------



DUBAI TO AMSTERDAM
DXB - AMS
Scheduled Departure: 03:30
Actual Departure Time: 03:50 (Pushback)

Scheduled Arrival: 07:45
Actual Arrival Time: 08:45 (Touchdown)



Selamat datang di Garuda Indonesia





Before stepping foot onboard the aircraft, I took a few peeks through the windows and noticed that a few passengers were scattered evenly throughout the Executive Class cabin, in a typical fashion when any flight is not full. Due to my lack of prior research, I did not know that a second J cabin was located to the right of Door 2L, and this was where I was to be seated; and not a single other person besides me. So much for the flight being 'overbooked' but most definitely it was to my favor.

The cabin was spanking fresh, and while I am not a big fan of the QR-type maroon seat flavors, this Garuda version went exceptionally well with the deep grey seat padding which more or less evened out the tone. In simplest terms, it was a fierce looking cabin, and I wanted to be in it.



The cabin







At my seat on the very last row of the cabin, a freshly sealed blanket and a pillow were neatly placed over the seatbelts, and the usual literature and headset placed in the seat-pocket in front. The seat itself is almost a replica of those on Royal Jordanian's A330-200's but this version -according to one of Garuda's more recent campaigns- is the lie-flat kind that I am assuming will be more comfortable. In its current upright position, the seat was quite cushiony and had more than adequate room to get comfy.



The seat



Leg space with plenty of room and no these are not new shoes!



Pillow



Blanket



Headset





The moment I sat in my seat, Relawati from Indonesia, approached me with a smile so warm that I instantly felt right at home.

"Good morning sir, and welcome on board Garuda Indonesia"
"Thank you"
"May I hang your coat for you?"
"Thanks, but I think I will just keep it here"
"Certainly. I would like to offer an amenity kit, and our menu for the flight"
"We will be serving a light snack after takeoff, and a hot breakfast before landing"
"Please let me know if you need anything at anytime throughout the flight, and once again, welcome on board"
"Thanks!"



Amenity kit



Menu













Moments later, Relawati returned with a glass of orange juice and a piping hot towel placed on a wooden holder.



Orange Juice



Hot towel





At 3:45am, the seatbelt sign was pinged on, and an announcement was made by the leading crew first in Bahasa Indonesia and followed by English. After the usual welcome on board, we were advised that we were to depart momentarily, and that our flight time to Amsterdam was a sweet 7 hour and 19 minutes.

Following this was the safety demonstration, and Garuda takes this quite seriously with what seemed to be their strict policy for conducting this in the manual old-fashioned way, regardless of how savvy their current IFE system is. But with Garuda, the safety demonstration did not just involve the quick clicking of seatbelts and the usual uninspiring dangle of the oxygen masks. Instead, the crew -during the demo- made eye contact with the passengers, continued to smile, and carefully emphasized each and every instruction given on the PA. It was most certainly a very interesting demonstration that was so unique it caught my full attention.

At 3:50am, the doors were closed, and we commenced our pushback into the apron while the two engines ignited into a hum. Meanwhile, Dewa, approached me from the galley holding an open menu in her hand.

"Excuse me Mr. Hawi"
"Hi"
"Hello. Welcome on board"
"Thanks"
"What can we offer you for breakfast?"
"We have the omelette, Indonesian Breakfast, or chocolate crepe"
"May I please have Nasi Uduk"
"Certainly, we will serve breakfast 2 hours before landing, is this ok?"
"Sure!"

She seemed rather pleasantly surprised, and probably because I selected to have Nasi Uduk for breakfast. She had a big smile on her face, nodded, then quickly returned to the galley as the aircraft began taxiing to the runway.



Mood lighting madness during taxi







Lights out!





After lining up at the active runway, we held short for a few moments before thundering through the night and smoothly lifting off into the skies at 4:15am. Is it safe to conclude that the A332 has more power than the A333 or am I am on acid? In any case, with our ultra-light load tonight, it was only expected that we lifted off like a feather.

At cruising altitude, the pinging deactivation of the seatbelt sign was the signal for the crew that it was safe for them to be released to prepare for the service. The cabin lights were switched on, and the crew immediately closed all the window shades in anticipation that it was to be daytime relatively soon.

Meanwhile, as the post-departure bustle was ongoing, it was perfect time to at least explore what 'liberatables' the seat pocket had in store for my carry-on.



In-flight literature



Safety card







Dewa then appeared in my cabin, to take my order for the snack service.

"Mr. Hawi, we are offering a hot snack, would you care to try some?"
"Yes please"
"Anything to drink with your snack?"
"Tomato juice please"
"Certainly. I will bring to you in a moment"
"Thanks"



Tomato Juice (I was on antibiotics so no alcohol!)





"Mr. Hawi, may I pull out your table for the service?"
"Yes please"

After Dewa dressed my table, Relawati instantly appeared from the galley with a tray that had all the elements for the set-up. On Garuda Indonesia, Executive Class service is tray-less and each table is set up individually and in line with today's ultimate standards. As such, silverware, napkin, salt & pepper shakers, a packet of sambal, and a fruit tart dessert plate were neatly placed on my table. Following this, Dewa reappeared in the cabin to place my hot snack plate.



Table set-up



Hot snack





Dessert





The hot snack consisted of a vegetable spring roll, chicken skewer, and a fish cake. The meal was quite satisfying given the time of night, and while the spring roll was a tad on the soggy side, everything tasted exceptionally well, especially the tender chicken skewers which went really well with a kick of sambal.

Meanwhile, while I was having my meal, an orange-kebaya'd cabin crew -walking towards the Economy Class cabin- stopped next to me for a few moments, and said "enjoy your meal" before continuing on. So far I am loving Garuda!

"Mr. Hawi have you enjoyed your meal?"
"Yes I did, thank you"
"Would you like anything else? Maybe something more to drink?"
"I am fine for now, thank you"
"May I clear your table?"
"Yes please"

Table cleared, and it was time to explore what frills were offered in my seat confinement. Not surprisingly at all, Garuda has exceeded expectations once again on this front. From advanced IFE, to in-seat power, data ports, and electronic seat controls; it's all there, and it's all part of the new Garuda!



In-seat technology



Seat controls



IFE Controller





One element of Garuda's offering which I found to be lackluster was the IFE product. While the hardware seemed up to standards, the software was rather uninspiring. over 35 English movies were offered, in addition to 11 Indonesian movies, 32 television programs (all of which were documentaries or the like), music and some games. Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.



Garuda's IFE













Water bottles were distributed





With nothing much of interest to watch on the IFE, I turned my bed into its fully flat position and dozed off for the most of the remaining flight time. The bed was extremely comfortable, and I was able to freely switch positions and sleep uninterrupted for several hours.



In bed with Garuda Indonesia!





A random announcement was made that 2 hours and 20 minutes were left till we arrived Amsterdam. Awakened by this, I assumed that this meant breakfast would be served soon. Relawanti then appeared with a hot towel and a glass of orange juice.

"Good morning Mr. Hawi"
"Selamat Pagi"
"Sir where are you from?"
"Jordan"
"Because you know Selamat Pagi and Nasi Uduk"
"Have you been in Indonesia before?"
"Yes I have"



My wake-up call



As it was already daylight outside



Some cabin shots before breakfast















Then, the highlight of the Garuda experience happened when Dewa, Relawati, and Marina rolled out a breakfast trolley towards my side, which was decked out with goodies. I could not resist, so I asked to take a picture, and they did not hesitate for a moment to say yes. In fact, Relawati attempted to grab Dewa's nose with the tongs and jokingly asked to take a picture.



Breakfast at Garuda's!





My table was dressed, and was set up individually with silverware, plates, salt & pepper shakers, butter & jam, and a fruit plate, and a choice of muffins and bread from the basket.

"Mr. Hawi, would you like to have some cereal or yoghurt?"
"Yoghurt please"
"And can I offer you some tea of coffee with your breakfast?"
"Coffee with milk please"
"Certainly"

A fourth crew happened to pass by the aisle, and she also stopped for a courtesy chat.

"Mr. Hawi, good morning, I hope you had a good sleep?"
"Yes I did thank you"
"Please enjoy your meal"



Breakfast set-up



Fruit plate



Yoghurt



Bread



Tray view





Everything was fresh, cool, and energizing. I really enjoy an inflight breakfast that begins with an icy cold fruit plate, and Garuda's was just that. Once finished, my plate was cleared and the infamous plate of Nasi Uduk was promtly brought to my tray.

"Please enjoy"
"Terima Kasih"
"Sama sama!!"



Nasi Uduk





It was my first time to try Nasi Uduk and hence, I am not sure how authentic this one was. But, in Garuda's favor it tasted absolutely amazing, and was piping with spices which I even kicked up one more notch with some sambal. A truly amazing delicacy!

Once finished, my table was cleared, and it was time to visit the lavatory and the Economy Class cabin.



Garuda's spotless lavatory towards the end of the flight







Economy Class cabin





Back at my seat, Dewa came by with a comment card for me.

"Mr. Hawi, I hope you enjoyed your flight with us?"
"I did, it is my first time on Garuda and I am really impressed"
"I am glad you enjoyed it. Would you mind to fill out this card"
"Not at all. My pleasure"

Three weeks after the flight, I got the following 'cute' response to the comments I had filed with Garuda:

"Representing management, we thank you and greatly appreciate your willingness to provide perceived services performance measurement to the point of services available on the suggestion form on our flight.

On the implementation of continuous service improvement based on customer satisfaction, feedback that you convey, whether it would be expectation, support and compliments, always be a valuable references. Each related unit has obtained a copy of this feedback as a reference to follow up this entry in preventive, improvement, monitoring, and evaluation action with regard to their respective functions.

We believe that our services will be increasingly able to meet customer expectations through reliable management of customer feedback. We continue to wait for your next feedback"



Some final cabin shots before arriving at Amsterdam

















I had previously asked to take a picture of the crew after the breakfast service. However, after some time had passed, I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

"Let's take picture with the handsome one!"



Simply amazing!





At 8:05am local time in Amsterdam, our captain made an announcement to inform us that we had begun initial descent towards Schiphol airport and that we were expected to land within 45 minutes. At 8:25am, the seatbelt sign was switched on, and the crew made their final preparations for landing.



D E S T I N A T I O N
At 8:45am, we touched down at Amsterdam Schiphol Airport, and the powering down of the engines signaled that this wonderful flight had come to an end.



The landing video can be viewed here:
http://www.youtube.com/watch?v=hP8wSlcAyQk



For my first time ever, the aircraft parked at a remote stand and I was to deplane on a set of steps in the Netherlands. Perhaps this is a sign that congestion is a growing problem at AMS?



Dedicated to SR 103





Gathering my belongings, I proceeded to exit the aircraft, thanking the crew for their outstanding efforts along the way.

"Terima Kasih pak Roni!"
"Thank you for a wonderful flight!"
"Hope to see you again soon!"



C O N C L U S I O N
I was expecting a positive experience with Garuda, but I most certainly was not expecting something as exceptional as this. One thing to note, was Garuda's promises on paper, demonstrated by their recent aggressive campaigns, which all pointed towards something that was perfectly aligned to what I experienced in reality; and this in itself is an achievement that not even the big boys can achieve.

From service, to hardware, software, and catering; everything was more or less flawless. Most importantly, it was the wonderful crew -the new face of Garuda Indonesia- that made this experience one of my most memorable ones. Given the chance to fly this airline again, I will take it up in a heartbeat!

For once, an airline has met its promise, and for once, a Skytrax award for the 'World's most improved airline' has been given to an airline that definitely deserves it.

Well done Garuda!!!!

This concludes my Trip Report. I hope that you have enjoyed it; your comments are always welcome!

Regards,
Roni







E Q U I P M E N T
- Canon 50D
- Canon PowerShot G11



PREVIOUS WORK
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Etihad: Pearl 2 AMM, Coral Right Back Pt 1 PixVids (by Ronerone Jul 4 2007 in Trip Reports)
CX: JFK-HKG-DXB In Y A346/772 (Lots Of Pics/Vids) (by Ronerone Aug 28 2006 in Trip Reports)



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THE END
Fly Roni. Aviation Journeys. Photos. Videos.
 
initious
Posts: 943
Joined: Tue Dec 16, 2008 5:54 am

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:00 pm

Heya Roni,

Thanks for yet another wonderful trip report, this time on an airline that I've been wanting to fly on! The pictures of DXB T1 has certainly brought back memories back in March where a very tired me is walking around the terminal to my gate. Sadly I was not in any mood for pictures and I don't know why! Check-in area D also reminds me of the time I was sprinting around that area grabbing my stuffs, wrapping my luggage and checking in for my flight!

Service on GA seems top-notch and it looked like they were another of those "Oman Air" airlines with hidden potential yet to be discovered. It must feel great to have such an empty cabin for an overnight flight, unlike the one I had on TG which was a full cabin. The food looks great on GA but I'd actually rather have a full meal after takeoff and a hot snack before landing (like what TG does) instead of having it the other way round since I don't really eat much in the lounge.

Looking forward to that "secret itinerary" of yours!

Regards,
Daniel
One day I will fly around the world!
 
PlaneHunter
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:02 pm

Hi Roni,

I'm glad to see you back here, and you returned with a fabulous report full of great pictures! GA seems to offer a very competitive product. I'll try the airline later this year, but it will be just a short narrowbody flight...

Quoting ronerone (Thread starter):
The cabin was spanking fresh, and while I am not a big fan of the QR-type maroon seat flavors, this Garuda version went exceptionally well with the deep grey seat padding which more or less evened out the tone. In simplest terms, it was a fierce looking cabin, and I wanted to be in it.

I agree with you about QR's colors, but GA's cabin is fine.

Quoting ronerone (Thread starter):
Mood lighting madness during taxi

Great - I really missed that on Swiss.

Quoting ronerone (Thread starter):
Seat controls

It seems you cannot make the seat harder or softer.

Quoting ronerone (Thread starter):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

Yes, I read about that before. What a shame!

Quoting ronerone (Thread starter):
Breakfast set-up

I really like the porcelain design.

Quoting ronerone (Thread starter):
Economy Class cabin

Usually I like brown seats, but I'm not attracted by that particular color.

Quoting ronerone (Thread starter):
Back at my seat, Dewa came by with a comment card for me.

"Mr. Hawi, I hope you enjoyed your flight with us?"
"I did, it is my first time on Garuda and I am really impressed"
"I am glad you enjoyed it. Would you mind to fill out this card"
"Not at all. My pleasure"

I got such a card on my LX LAX-ZRH flight - I wasn't surprised about that after taking many pictures and talking to the flight attendants a lot.


PH
Nothing's worse than flying the same reg twice!
 
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alaskaqantas
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:04 pm

as usual great report!

That's the same seat as SAA uses (although they have a slightly updated version on their new A332).
I found that in the bed position I wasn't able to tilt the screen enough to see the picture. was there the same issue with these seats?

always look forward to your reports,

Cheers-
Kyle
to some people the sky is the limit, to aviation enthusiasts, its home!
 
noelg
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:14 pm

Quoting ronerone (Thread starter):


They could have spell checked the menu before printing it! Can't even spell their own name correctly LOL  

Nevertheless a great trip report, thanks for sharing  
 
SpdBrdConcorde
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:25 pm

The new GIA is so different from the one i flew as a kid..(Garuda MD-11)    .Good to see them making a strong comeback and hopefully they will be back at LAX as well.

This trip report is another beautiful literary work as well as the pics which help with the flow of the report.As usual you out do yourself with such writing's that are such a pleasure to read.

Thanks again for sharing...

Vivek Kaul
 
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:27 pm

Very nice read Roni and another outstanding piece of reporting.

GA seems to have come a long way, I hope they consistently keep up this level of service and hopefully also extends to their short haul ops as well.

I would certainly love to fly with them at some point  

Looking forward for the next TR´s

MIAspotter.
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ojas
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:28 pm

Hey there Roni, a brilliant TR as usual !

Quoting ronerone (Thread starter):
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights.

Fascinating, (who needs Etihad?)

Quoting ronerone (Reply 1):
Believe it or not, I had planned a trip to Europe for my spring holidays in March to visit some friends, and more importantly, to actually venture into a region I hadn’t been to in quite a while (minus the OpenSkies transits a couple of years back that is)

It's a shame EK did not fit in your plans after so many flights to Europe that are operating and have been announced.

Quoting ronerone (Reply 1):
The majority of this trip was spent in Italy, and so, the flight options to get there on a non-circuitous path were quite yawn inducing.

I agree, but then you refuse to fly QR (or let's say review QR on A.net) which could have added a tad bit excitement.

Quoting ronerone (Reply 1):
-Dubai to Amsterdam on Garuda
-Amsterdam to Florence on Meridiana Fly
-Rome to Paris on Alitalia
-A mystery itinerary which will be revealed in my next TR!

Mystery wow! let's see ..... Are you flying to DXB via a North African point?

Quoting ronerone (Reply 1):
Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore!

Pampered by the Gulf carriers!

Quoting ronerone (Reply 1):
. But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Same story at Doha, Premium terminal does not have it whereas the regular terminal has a pre check-in security.

Quoting ronerone (Reply 1):
There were many people scattered around the terminal, some rushing towards gates, while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft. It reminded me of how it used to be when Emirates was around, but on a smaller scale.

'Liberated' .. LOL, how politically correct. It's like accusing a compulsive liar of being "economical with the truth". But yes I do remember those days when EK just had 55-60 weekly flights to India.

Quoting ronerone (Reply 1):
and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch.

I hear the long term plan is to have all foreign carriers at T1 and keep T2 exclusively for Flydubai.

Quoting ronerone (Reply 2):
"Tomato juice please"

Aah yes, the tomato juice ....

Quoting ronerone (Reply 2):
One element of Garuda's offering which I found to be lackluster was the IFE product. While the hardware seemed up to standards, the software was rather uninspiring.

Yes, this is not EK. The only 'ice' you would have is in your beverages.

Quoting ronerone (Reply 2):
I was expecting a positive experience with Garuda, but I most certainly was not expecting something as exceptional as this. One thing to note, was Garuda's promises on paper, demonstrated by their recent aggressive campaigns, which all pointed towards something that was perfectly aligned to what I experienced in reality; and this in itself is an achievement that not even the big boys can achieve.

From service, to hardware, software, and catering; everything was more or less flawless. Most importantly, it was the wonderful crew -the new face of Garuda Indonesia- that made this experience one of my most memorable ones. Given the chance to fly this airline again, I will take it up in a heartbeat!

For once, an airline has met its promise, and for once, a Skytrax award for the 'World's most improved airline' has been given to an airline that definitely deserves it.

Well done Garuda!!!!

Excellent, it's a definite upward trend. It's good to see GA delivering an excellent Inflight experience. Let's see if they actually announce flights to India as promised. It's good to see

Thanks for sharing.
Great leaders don't tell you what to do ... they show you how it's done!
 
caleb1
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:41 pm

Among this morning's TRs, I saved reading the best for last. As usual, yours did not disappoint. Thank you very much for your periodic contributions. They are highly appreciated and read with great anticipation! Cheers.
 
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airbuseric
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 7:43 pm

Hi Roni!

wow, I didn't expect this report to be honest. You were very close to my place actually, I see the GA planes coming overhead my house almost daily, beautiful machines!

So, you're first on reporting this GA service on the DXB-AMS sector, congrats. And I know, this flight seems not to do so well (yet), hopefully attracting better loadfactors soon. Still plans to go nonstop on 77W once delivered, I wonder if that helps. Their product is fantastic, and competitive indeed. Such a shame that I use MH this year to Indonesia, since I had my hands on those tickets already for a longer time, otherwise I'd given my try on GA also.
Now I am looking forward to your experience during the transfer to Meridiana. That airline will stop serving AMS very soon now, with AZ taking over the route iirc.

Quoting ronerone (Thread starter):
For my first time ever, the aircraft parked at a remote stand and I was to deplane on a set of steps in the Netherlands. Perhaps this is a sign that congestion is a growing problem at AMS?

I think it's a GA decision,, saving money. Afaik the flights are not so full yet, so it seems a wise way to save some money on the ground service fees in AMS, since it does not require some towing from gate to remote spot visa versa etc.

Regards
Eric
"The whole world steps aside for the man who knows where he is going"
 
767747
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 10:15 pm

Excellent report, ronerone!

GA looks to offer a really nice product. The breakfast looked really good! How nice to get your own private, Business Class cabin ... How exclusive!

As always, excellent coverage and documentation of your trip.

Thanks for sharing!

Matthew (767747)
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SOBHI51
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 19, 2011 10:55 pm

Another masterpiece Roni. Never thought Garuda will be this good. Flew them once from Jakarta to Bali and i remember it was not a good one.

You make our effort to produce a good trip report much more difficult.
Well done, again.
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RvXKaz
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 2:45 am

Hello Roni!

What a grand fulfilment of your dream of flying Garuda Indonesia, on a fifth freedom route nonetheless. Your vivid details and truely excellent pictures have made this a fascinating read. Glad to see that Garuda Indonesia has exceeded your expectations though I'm most astounded to read that their latest inflight product does not offer a flight tracking map!

Its always nice to try the local cuisine of the country the carrier originates and I'm really glad you did! I'm very glad you enjoyed the Nasi Uduk. It looks tandalizing indeed!

Thanks for the beautiful pictures of the interior and service offerings. Beautiful indeed!

Cheers,
RvXKaz
They say that I'm a dreamer. But I'd only Dreamt Skyward.
 
aflyingkiwi
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 3:59 am

Hi Roni

Fantastic report as always and its pleasing to see how well you were served on your flight. It will be interesting to see how much of a threat they will pose against the big 3 in the region (SQ, MH & TG) after their 'Quantum Leap'. At least service-wise they seem to have reached their peers-already. Hopefully one day they will fly to AKL and I could give them a go.  

Quoting ronerone (Reply 2):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

  

Quoting ronerone (Reply 2):
Nasi Uduk

That looks absolutely delicious, good on you for trying something different.   

Thanks for writing and looking forward to your next report.  

Regards,
aflyingkiwi
 
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LAXintl
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 4:04 am

Thanks for a great TR.

I'm a little shocked at the empty state of the cabin. Hopefully for GA's sake this is not their typical load on the route.

Indeed will be interesting if GA can keep its positive modernization on an upward path. Sadly with so much in Indonesia does not take much to derail things especially with the government involved.
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Carfield
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 7:40 am

Wow what an amazing trip report! Garuda Indonesian airlines has definitely gone all the way in cleaning up its old images and providing the top service. It is quite nice to have two meals on such a short flight, and hot snacks look good, as well as your chicken entree for breakfast.

The seat looks similar to RJ A330, but it is obvious that there are more legroom on this version with a few more storage places. It looks full flat rather than sliding flat.

I can't wait for it to join Sky team soon, so it has an extra incentive to give GA a try again.

Thanks again for sharing and look forward to your next report!

Carfield
 
LH4116
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 12:31 pm

Hello Roni,

It's nice to see you making the effort to post up another report, it's been a while since last. As always it was a fantastic report, and I really enjoyed reading it.

Garuda is an airline that haven't been covered much on this forum, apart from mr ThaiA345's frequent hops on their 737's. It's nice to see the airline making a complete change, from what they were before. It really shows how much effort they've put into gaining back their reputation, and I must say they've done a terrific job!

The A332 is a very nice aircraft, and it seems to fit in pretty well in GA's fleet. The seats in J look very similar to the ones found on SA, IB and the (very) old EY. In fact El Al are using these seats as their F class product on the T7, strange hmm...  

The food on GA looked fantastic, and the meny options seemed quite abundant. Presentation looked well, like how they've ditched the tray in J.

Thanks for sharing this report with us Roni, and I'm very much looking forward to the next parts.

//Jonas
SAS Plus is Business Class made faux!
 
thaia345
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 12:48 pm

Quoting ronerone (Reply 2):
PK-GPK

Another great TR Roni!!! nice to see you also are starting to be hooked on GA like me huh! Anyway, GPK was also the bird that took me to HKG last year !!!
 
The777Man
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 5:29 pm

Hi Roni!

Another amazing report with amazing pictures! Garuda seems to offer amazing service especially from the flight attendants but the food looks amazing and the seat looks very comfortable. Too bad that they don't have the Airshow map and that IFE is lacking a bit. I love the red/white colors of the menu/IFE and think they should stick to that throughout including their livery. It's always nice to be so pleasantly surprised, service wise Those red blankets look very nice, perhaps you liberated one ?  

Looking forward to the continuation of your European adventure!

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
ronerone
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 6:55 pm

Dear All,

Many thanks for your comments and your continued support  
Quoting initious (Reply 3):
Thanks for yet another wonderful trip report, this time on an airline that I've been wanting to fly on!



Hi Daniel,

Glad you enjoyed it! I figured this one would be more up your alley than the Russian Yak   haha

Quoting initious (Reply 3):
The pictures of DXB T1 has certainly brought back memories back in March where a very tired me is walking around the terminal to my gate. Sadly I was not in any mood for pictures and I don't know why! Check-in area D also reminds me of the time I was sprinting around that area grabbing my stuffs, wrapping my luggage and checking in for my flight!



LOL. It was my fault, i should have known better! haha

Quoting initious (Reply 3):
Service on GA seems top-notch and it looked like they were another of those "Oman Air" airlines with hidden potential yet to be discovered.



Funny that you make this comparison because i also thought that Garuda was my Oman Air for this year  
Quoting initious (Reply 3):
The food looks great on GA but I'd actually rather have a full meal after takeoff and a hot snack before landing (like what TG does) instead of having it the other way round since I don't really eat much in the lounge.



I think TG's timings permit this, but it would seem very odd to have a mega course meal (which seems to be quite huge looking at the CGK-DXB menu) at 4am.

Quoting initious (Reply 3):
Looking forward to that "secret itinerary" of yours!



LOL. Coming soon!  
Quoting PlaneHunter (Reply 4):
I'm glad to see you back here, and you returned with a fabulous report full of great pictures! GA seems to offer a very competitive product. I'll try the airline later this year, but it will be just a short narrowbody flight...



Thank you PlaneHunter!

Will be interesting to see know what you think of Garuda!

Quoting PlaneHunter (Reply 4):
Yes, I read about that before. What a shame!



A big shame indeed! They have the technology for it, so it is no excuse!

Quoting PlaneHunter (Reply 4):
Usually I like brown seats, but I'm not attracted by that particular color.



I am quite the opposite. I am not a fan of brown seats, but i much liked Garuda's

Quoting alaskaqantas (Reply 5):
That's the same seat as SAA uses (although they have a slightly updated version on their new A332).
I found that in the bed position I wasn't able to tilt the screen enough to see the picture. was there the same issue with these seats?



Hi Kyle,

If memory serves me right, i think i tried to flip through the channels while in 'bed' but i had to move back upright because i could not see the screen properly otherwise.

Quoting alaskaqantas (Reply 5):
always look forward to your reports,



Many thanks.

Quoting noelg (Reply 6):
They could have spell checked the menu before printing it! Can't even spell their own name correctly LOL



Hi noelg

LOL, i was waiting for it to be spotted. But i initially only found 'whishes' and did not realise that there was 'Indonsia' as well  
Quoting SpdBrdConcorde (Reply 7):
The new GIA is so different from the one i flew as a kid..(Garuda MD-11) .Good to see them making a strong comeback and hopefully they will be back at LAX as well.



Hi Vivek  

You are one lucky guy my friend!

Quoting SpdBrdConcorde (Reply 7):
This trip report is another beautiful literary work as well as the pics which help with the flow of the report.As usual you out do yourself with such writing's that are such a pleasure to read.

Thanks again for sharing...

Vivek Kaul



Many thanks. Glad you have enjoyed it.

Quoting MIAspotter (Reply 8):
Very nice read Roni and another outstanding piece of reporting.



Thanks MIAspotter!

Quoting ojas (Reply 9):
Hey there Roni, a brilliant TR as usual !



Shukran Ojas!

Quoting ojas (Reply 9):
Fascinating, (who needs Etihad?)



LOL. Or Gulf Air at the time  
Quoting ojas (Reply 9):
It's a shame EK did not fit in your plans after so many flights to Europe that are operating and have been announced.



I still have a plethora of EK flights lined up throughout the rest of the year. So needless to say, if i book any more EK itineraries, i am going to puke   haha

Quoting ojas (Reply 9):
I agree, but then you refuse to fly QR (or let's say review QR on A.net) which could have added a tad bit excitement.



Hmm .. I need more motivation  
Quoting ojas (Reply 9):
Mystery wow! let's see ..... Are you flying to DXB via a North African point?



Now North Africa is on my list for sure. But not for the next TR  
Quoting ojas (Reply 9):
Same story at Doha, Premium terminal does not have it whereas the regular terminal has a pre check-in security.



And also good ol' Abu Dhabi. Terminals 1 and 2 have pre-check in security while T3 doesnt.

Quoting ojas (Reply 9):
'Liberated' .. LOL, how politically correct. It's like accusing a compulsive liar of being "economical with the truth".



Haha .. thanks to Burj, he created this new trend, and now because of him it is becoming a standard! haha

Quoting ojas (Reply 9):
I hear the long term plan is to have all foreign carriers at T1 and keep T2 exclusively for Flydubai.



It looks like it is heading this way. I can almost hear Air France and Cathay's excessive complaints from now!

Quoting ojas (Reply 9):
The only 'ice' you would have is in your beverages.



LOL

Quoting ojas (Reply 9):
Let's see if they actually announce flights to India as promised. It's good to see



They should. But what's the traffic like between Indonesia and India? I am not familiar with it.

Quoting caleb1 (Reply 10):
Among this morning's TRs, I saved reading the best for last. As usual, yours did not disappoint. Thank you very much for your periodic contributions. They are highly appreciated and read with great anticipation! Cheers.



Thank you caleb1!  
Quoting airbuseric (Reply 11):
wow, I didn't expect this report to be honest. You were very close to my place actually, I see the GA planes coming overhead my house almost daily, beautiful machines!



Hi Eric,

Thanks for stopping by. Indeed the Garuda jets are a perfect suit for AMS!

Quoting airbuseric (Reply 11):
And I know, this flight seems not to do so well (yet), hopefully attracting better loadfactors soon. Still plans to go nonstop on 77W once delivered, I wonder if that helps.



It is quite a surprise that this flight is not a hit, as it would have been in the old days. And it will be interesting to see how -if anything- KLM and Garuda could work together should Garuda continue with the Dubai stopover.

Otherwise, Dubai is only a stopover for Garuda, and the 5th Freedom right is just an added bonus.

Quoting airbuseric (Reply 11):
Now I am looking forward to your experience during the transfer to Meridiana. That airline will stop serving AMS very soon now, with AZ taking over the route iirc.



Too bad, as i preferred IG over AZ.

Quoting airbuseric (Reply 11):
I think it's a GA decision,, saving money. Afaik the flights are not so full yet, so it seems a wise way to save some money on the ground service fees in AMS, since it does not require some towing from gate to remote spot visa versa etc.



So airlines can choose to dock at a remote stand at AMS? What about Emirates who seems to have done both?

Quoting 767747 (Reply 12):
Excellent report, ronerone!

GA looks to offer a really nice product. The breakfast looked really good! How nice to get your own private, Business Class cabin ... How exclusive!

As always, excellent coverage and documentation of your trip.

Thanks for sharing!

Matthew (767747)



Thanks Matthew!  
Quoting SOBHI51 (Reply 13):
Another masterpiece Roni. Never thought Garuda will be this good. Flew them once from Jakarta to Bali and i remember it was not a good one.



Salam Sobhi!

La2, now they have definitely improved it seems  
Quoting SOBHI51 (Reply 13):
You make our effort to produce a good trip report much more difficult.



I think you need to do more TR's!  
Quoting RvXKaz (Reply 14):
What a grand fulfilment of your dream of flying Garuda Indonesia, on a fifth freedom route nonetheless. Your vivid details and truely excellent pictures have made this a fascinating read. Glad to see that Garuda Indonesia has exceeded your expectations though I'm most astounded to read that their latest inflight product does not offer a flight tracking map!



Thanks RvXKaz,

It did seem strange that after all the effort to improve everything, the moving map issue was overlooked! I am quite curious to know what the reasoning behind this would be.

Quoting RvXKaz (Reply 14):
Its always nice to try the local cuisine of the country the carrier originates and I'm really glad you did! I'm very glad you enjoyed the Nasi Uduk. It looks tandalizing indeed!



Definitely. I always try to sample the local taste!

Quoting aflyingkiwi (Reply 15):
Fantastic report as always and its pleasing to see how well you were served on your flight. It will be interesting to see how much of a threat they will pose against the big 3 in the region (SQ, MH & TG) after their 'Quantum Leap'. At least service-wise they seem to have reached their peers-already. Hopefully one day they will fly to AKL and I could give them a go.



Thanks aflyingkiwi  

I think SQ will not bother with GA, and TG will continue being aloof and will manage just well this way. But MH i believe would need to keep a very close watch on Garuda.

Quoting LAXintl (Reply 16):
Indeed will be interesting if GA can keep its positive modernization on an upward path. Sadly with so much in Indonesia does not take much to derail things especially with the government involved.



Hi LAXintl,

I hope GA will continue with its upward trend!

Quoting Carfield (Reply 17):
Wow what an amazing trip report! Garuda Indonesian airlines has definitely gone all the way in cleaning up its old images and providing the top service. It is quite nice to have two meals on such a short flight, and hot snacks look good, as well as your chicken entree for breakfast.



Thanks Carfield. Glad you enjoyed.

But i think it is a standard offering to have two meals on Gulf-Europe flights, and Garuda could not compete otherwise. In fact, i was quite surprised to see that they only offered one meal on the CGK-DXB sector which i am assuming is longer than DXB-AMS?

Quoting Carfield (Reply 17):
The seat looks similar to RJ A330, but it is obvious that there are more legroom on this version with a few more storage places. It looks full flat rather than sliding flat.



The RJ seat is a total flop compared to this one!

Quoting Carfield (Reply 17):
I can't wait for it to join Sky team soon, so it has an extra incentive to give GA a try again.



Would be very interesting to know your views on Garuda!

Quoting lh4116 (Reply 18):
It's nice to see you making the effort to post up another report, it's been a while since last.



Hi Jonas! Thanks for stopping by!

Quoting lh4116 (Reply 18):
It's nice to see the airline making a complete change, from what they were before. It really shows how much effort they've put into gaining back their reputation, and I must say they've done a terrific job!



I think so too!

Quoting lh4116 (Reply 18):
and the (very) old EY



Hmm .. really? When did EY have these seats?

Quoting thaia345 (Reply 19):
Another great TR Roni!!! nice to see you also are starting to be hooked on GA like me huh! Anyway, GPK was also the bird that took me to HKG last year !!!



Thanks TGA345!

I believe we are sharing some airlines! MH, CX, and now GA haha  
Quoting The777Man (Reply 20):
Another amazing report with amazing pictures!



Thanks Lars!  
Quoting The777Man (Reply 20):
It's always nice to be so pleasantly surprised, service wise Those red blankets look very nice, perhaps you liberated one ?



Haha .. i really wanted to, but i opted not to lug it all around with me.


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
akhmad
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 6:58 pm

Temanku Roni,

Ever since you told me that you would be flying with Garuda, I had been waiting in excitement for your trip report to come. Last 19th July while leisurely refreshing the trip report forum page, a thread popped up containing striking combination of three words: “Garuda”, “Indonesia”, “ronerone” .

Please allow me to use your own words to express my feeling. I had a dream to see Roni flying Garuda, the pride of my home country one day, and that day, 19th July, is reality.

I did say to you that I would read your report right away. Once, twice, three times… no, that was not enough. I just had to go through it many more times. Gosh, I wish this joy to never end!

Where was my Bloody Mary? I just had to zoom in several sequences on this another marvelous experience, but not before putting you in the spotlight for being an ambassador of Garuda!

Quoting ronerone (Reply 2):
"Good morning Mr. Hawi"
"Selamat Pagi"
"Sir where are you from?"
"Jordan"
"Because you know Selamat Pagi and Nasi Uduk"
"Have you been in Indonesia before?"
"Yes I have"
Quoting ronerone (Reply 2):
"Please enjoy"
"Terima Kasih"
"Sama sama!!"
Quoting ronerone (Reply 2):
"Terima Kasih pak Roni!"
"Thank you for a wonderful flight!"
"Hope to see you again soon!"

So sweet, isn’t it?   


Quoting ronerone (Thread starter):
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights

OMG, One of the reason why I like the 80’s! Heavenly years of 5th freedom flights!

Quoting ronerone (Reply 1):
Can we say TUI overkill??

How about putting it this way? It will not take long before LH and EK deploy their A380’s on FRA-DXB leg.

Quoting ronerone (Reply 1):
But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Could it have anything to do with US-bound flights?

Quoting ronerone (Reply 1):
But who cares, when in the midst of all this commotion, I spotted two sets or crew each in a striking kebaya theme; one bright orange, and the other sexy blue. As my ‘welcome to Garuda’ sneak peek, I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check. One by one, perfectly presented, and with not a single element out of place, the beautiful Garudas made their way through in a whiz until they disappeared into the crowds. Now I am excited!!

The similarly pleasant experience I had at AMS while Emirates crew members with their distinctive red hats walked by.

Quoting ronerone (Thread starter):
Weird airlines at T1 nowadays!

It looks like DXB has become Hainan’s scissor hub.

Quoting ronerone (Reply 1):
Gryphon Air, and Jubba Airways

Do you fancy flying MD80 or B732? Come to DXB and fly them!

Quoting ronerone (Reply 1):
this was a little bit of a worry considering my short-ish transit time to connect to Meridiana fly.

I hope you caught your connection, but I know you did!

Quoting ronerone (Reply 1):
Inside the holding area at 2:45am

Aha! There the Garudas are! On the left at the very back of the holding area next to the escalator.

Quoting ronerone (Reply 2):
no these are not new shoes!

Yeah, right!  



Quoting ronerone (Reply 2):
a piping hot towel placed on a wooden holder.

I have to pinch myself! Is it Qatar? No, it is Garuda!  Wow!


Quoting ronerone (Reply 2):
Instead, the crew -during the demo- made eye contact with the passengers, continued to smile, and carefully emphasized each and every instruction given on the PA. It was most certainly a very interesting demonstration that was so unique it caught my full attention.

I am trying to imagine the sequence. Amazing! Truly amazing! No pre-recorded safety demo will ever top this!

Quoting ronerone (Reply 2):
Mood lighting madness during taxi

I am used to mood lighting. But I have to admit, the Garuda one is just gorgeous!

Quoting ronerone (Thread starter):
it was perfect time to at least explore what 'liberatables' the seat pocket had in store for my carry-on.

You are flying Garuda, so you definitely deserve the Garuda magazine!

Quoting ronerone (Reply 2):
Tomato Juice (I was on antibiotics so no alcohol!)

Ah, that explained everything. Next time Bloody Mary á la Garuda?

Quoting ronerone (Reply 2):
On Garuda Indonesia, Executive Class service is tray-less and each table is set up individually and in line with today's ultimate standards. As such, silverware, napkin, salt & pepper shakers, a packet of sambal, and a fruit tart dessert plate were neatly placed on my table.

I keep telling myself, ‘No Suryo! It is not Qatar! Qatar does not serve a packet of sambal!’

Quoting ronerone (Reply 2):
an orange-kebaya'd cabin crew -walking towards the Economy Class cabin- stopped next to me for a few moments, and said "enjoy your meal" before continuing on. So far I am loving Garuda!

Please tell me that she is on the picture with you!

Quoting ronerone (Reply 2):
In-seat technology

Battery chargers!

Quoting ronerone (Thread starter):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

Oh no! Drop the movies and just give me the moving map!

Quoting ronerone (Reply 2):
In bed with Garuda Indonesia!
This sounds better than In bed with... Madonna?

Quoting ronerone (Reply 2):
I could not resist, so I asked to take a picture, and they did not hesitate for a moment to say yes. In fact, Relawati attempted to grab Dewa's nose with the tongs and jokingly asked to take a picture.

I just love the spirit! Way to go!   


Quoting ronerone (Reply 2):
A fourth crew happened to pass by the aisle, and she also stopped for a courtesy chat.

"Mr. Hawi, good morning, I hope you had a good sleep?"
"Yes I did thank you"
"Please enjoy your meal"

I do hope she was also in the picture with you!

Quoting ronerone (Thread starter):
But, in Garuda's favor it tasted absolutely amazing, and was piping with spices which I even kicked up one more notch with some sambal. A truly amazing delicacy!

You make me craving for Nasi Uduk!   


Quoting ronerone (Thread starter):
Garuda's spotless lavatory towards the end of the flight

With lots of liberatables!

Quoting ronerone (Reply 2):
Some final cabin shots before arriving at Amsterdam

Hey, where did the two on the right come from?

Quoting ronerone (Reply 2):
Economy Class cabin
Though it might be comfortable for Economy Class passengers, I am saddened by the load.  


Quoting ronerone (Thread starter):
I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

"Let's take picture with the handsome one!"

The moment of truth! It really makes me melt. I can really feel how the excitement is built up to the climax. The best picture ever of the handsome one with beautiful ladies in colorful kebaya’s!   


Quoting ronerone (Reply 2):
Dedicated to SR 103

Ah, Anosh! Our KLM fan!

Even though I am a Dutch citizen now, Dewa, Relawati, Marina and their colleagues make me very proud being born Indonesian.

Wait! Do I notice another upcoming ambassador?

Quoting PlaneHunter (Reply 4):
I'll try the airline later this year, but it will be just a short narrowbody flight...

PH, I am looking forward to your experience!

Terima kasih banyak, Roni, for your generosity to share this extremely beautfiul experience.

Wassalam,
Suryo
Friends forever
 
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airbuseric
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 20, 2011 7:02 pm

Hi Roni,

Quoting ronerone (Reply 21):
So airlines can choose to dock at a remote stand at AMS?

Of course, airlines can choose, and put this in their ground handing contract. A remote spot (with bus to terminal) is cheaper to operate then a gate position. Although it's not commonly used, some companies do/did it.

Quoting ronerone (Reply 21):
What about Emirates who seems to have done both?

Really EK on remote position in AMS? Afaik, EK is always positioned on the G-gates.

Regards
Eric
"The whole world steps aside for the man who knows where he is going"
 
vieri
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Tue Jun 21, 2011 12:07 am

The J seats look amazing, especially the legroom.
However I still prefer the IFE screens to be placed at the back of the seat to allow viewing of outside cameras.
I do hate stowing away IFE screens!
Perhaps the large seat pitch makes it unfeasible, unless an extra large screen is used.

Otherwise another TR masterpiece indeed!
Looking forward to the rest of of your european travels!
 
Burj
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Tue Jun 21, 2011 2:42 am

AWESOME trip report! As someone with a butt load of SkyPesos (Delta skymiles) I am excited to see a SkyTeam member with a great hard product and excellent Asian service!

Quoting ronerone (Reply 1):
while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft.

Liberated blankets work better than the normal kind at keeping your warm! (They are also softer!)

Quoting ronerone (Reply 1):

"Let's take picture with the handsome one!"

Ah..but did they compliment your long eye lashes?  
Quoting akhmad (Reply 22):
Please allow me to use your own words to express my feeling. I had a dream to see Roni flying Garuda, the pride of my home country one day, and that day, 19th July, is reality.

Was waiting to see what you would say....one thing to note...Roni was taller than the crew...so where are all the TALL Indonesians? Perhaps they all moved to the Netherlands to be with other tall people? LOL
 
ba319-131
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Tue Jun 21, 2011 7:05 am

Hi Roni,

Great report, GA look pretty darn good, quite unexpected!

Quoting ronerone (Reply 1):
A mystery itinerary which will be revealed in my next TR!

- Can't wait!

Quoting ronerone (Thread starter):
fast asleep on the floors under airline blankets ‘liberated’ from aircraft

- I like this, most amusing, but true too!

Quoting ronerone (Thread starter):
and no these are not new shoes!

- They look it, you sure?.........  
Quoting ronerone (Thread starter):
my seat on the very last row of the cabin

- The cabin divide behind you was pretty minimal, was there much noise from the cabin behind?

Quoting ronerone (Thread starter):
as the post-departure bustle was ongoing, it was perfect time to at least explore what 'liberatables' the seat pocket had in store for my carry-on.

-   Hmm, sounds like me  
Quoting ronerone (Thread starter):
The hot snack consisted of a vegetable spring roll, chicken skewer, and a fish cake. The meal was quite satisfying given the time of night, and while the spring roll was a tad on the soggy side, everything tasted exceptionally well, especially the tender chicken skewers which went really well with a kick of sambal.

- Food looks good presentation wise for both sets of meals, making me hungry!

After reading this I looked up GA return fares x AMS to BKK, not cheap!

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
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OA260
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Tue Jun 21, 2011 7:45 am

Hey Roni ,
Another great report and very enjoyable read with my morning coffee. Loved the photos and the quality as usual. Also the detail and nice read.

The crew look really smart in line with the cabin. Always had a mixed view of Garuda but has left me with a more positive view. I remember the LGW-AUH-DPS service all those years back.


Look forward to the next report .

Regards

Philip  
 
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Wed Jun 22, 2011 5:03 pm

Quoting akhmad (Reply 22):
Ever since you told me that you would be flying with Garuda, I had been waiting in excitement for your trip report to come. Last 19th July while leisurely refreshing the trip report forum page, a thread popped up containing striking combination of three words: %u201CGaruda%u201D, %u201CIndonesia%u201D, %u201Cronerone%u201D .

Please allow me to use your own words to express my feeling. I had a dream to see Roni flying Garuda, the pride of my home country one day, and that day, 19th July, is reality.

I did say to you that I would read your report right away. Once, twice, three times%u2026 no, that was not enough. I just had to go through it many more times. Gosh, I wish this joy to never end!

Hi Suryo!

Thank you so much for your kind words  
Quoting akhmad (Reply 22):
Where was my Bloody Mary? I just had to zoom in several sequences on this another marvelous experience, but not before putting you in the spotlight for being an ambassador of Garuda!

I got a little sick before my trip, so i took some antibiotics, which meant no alcohol for the entire trip  
Quoting akhmad (Reply 22):
So sweet, isn%u2019t it?

it was wonderful! The crew was so down to earth!

Quoting akhmad (Reply 22):
How about putting it this way? It will not take long before LH and EK deploy their A380%u2019s on FRA-DXB leg.

You know, i really wonder who will be the first non-EK airline to bring the A380 in Dubai. China Southern anyone?

Quoting akhmad (Reply 22):
Could it have anything to do with US-bound flights?

Well UA and DL operate from Terminal 1, and all EK's USA flights go from T3 of course, so still not a valid reason for this.

Quoting akhmad (Reply 22):
I hope you caught your connection, but I know you did!

I sure did! I had only 1 hour and 45 minutes, but i forgot how quick getting out and back in to AMS can be!

Quoting akhmad (Reply 22):
You are flying Garuda, so you definitely deserve the Garuda magazine!

Haha .. but i took everything in the seat pocket  
Quoting akhmad (Reply 22):
Please tell me that she is on the picture with you!
Quoting akhmad (Reply 22):
I do hope she was also in the picture with you!

Yes! in fact, both of these were the ones wearing the orange kebaya in the picture  
Quoting akhmad (Reply 22):
Even though I am a Dutch citizen now, Dewa, Relawati, Marina and their colleagues make me very proud being born Indonesian.

Wait! Do I notice another upcoming ambassador?

You should definitely be the Remarkable Indonesia ambassador! haha

Quoting airbuseric (Reply 23):
Of course, airlines can choose, and put this in their ground handing contract. A remote spot (with bus to terminal) is cheaper to operate then a gate position. Although it's not commonly used, some companies do/did it.

that's nice to know, but something as 'efficient' as this is to be expected in Europe   Other airports around here do not include this as a separate charge in the SGHA.

Quoting airbuseric (Reply 23):
Really EK on remote position in AMS? Afaik, EK is always positioned on the G-gates.

I think i have seen this in Suryo's TR. One flight was on a remote stand, and the other at an aerobridge. Or was i seeing things? haha

Quoting vieri (Reply 24):
Otherwise another TR masterpiece indeed!
Looking forward to the rest of of your european travels!

Thanks for stopping by vieri

Quoting Burj (Reply 25):
AWESOME trip report! As someone with a butt load of SkyPesos (Delta skymiles) I am excited to see a SkyTeam member with a great hard product and excellent Asian service!

LOL .. Burj invades Garuda! .. I definitely need to see this TR  
Quoting Burj (Reply 25):
Liberated blankets work better than the normal kind at keeping your warm! (They are also softer!)

Totally! Just the fact that you know they are from an airline makes them so much better anyways.

Quoting Burj (Reply 25):
Ah..but did they compliment your long eye lashes?

Only on Cathay!  
Quoting BA319-131 (Reply 26):
Great report, GA look pretty darn good, quite unexpected!

Hey Mark! Good to hear from you!
Glad you enjoyed it! you'd like Garuda i think!

Quoting BA319-131 (Reply 26):
- They look it, you sure?.........

Haha no. they are quite padded and meant to be used during winter, and we all know what 'winter' is like in the UAE!

Quoting BA319-131 (Reply 26):
The cabin divide behind you was pretty minimal, was there much noise from the cabin behind?

Actually, the flight was far too quiet! But that's because it was so light, and luckily, no kids crying or much noise from Y class.

Quoting OA260 (Reply 27):
Another great report and very enjoyable read with my morning coffee. Loved the photos and the quality as usual. Also the detail and nice read.

Thanks Phil!

Quoting OA260 (Reply 27):
The crew look really smart in line with the cabin. Always had a mixed view of Garuda but has left me with a more positive view. I remember the LGW-AUH-DPS service all those years back.

Oh yes, i remember seeing this in the daily airport flight schedule posted in the newspaper  


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
AlwaysOnAPlane
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jun 24, 2011 9:46 pm

Hi Roni.

A very great report here. An interesting storyline, very well written and a good number of very sharp, detailed photographs.

The Garuda service looks so very good. Really like the J cabin look here. The colours go really well and it just has a warm/inviting feel to it. Add to this the very friendly crews and its a perfect combination.

Looks like you had a really good time here. Thanks for sharing.

Cheers, Lee.
 
reifel
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jun 24, 2011 11:51 pm

Terima Kasih Roni!

Great report and I think which beneith the good "hardware" which was very important was the real indonesian hospitality and friendlyness of the people that thes showed on board..

I am waiting for the next reports  

Reifel
 
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sat Jun 25, 2011 4:32 am

Another one of your reports that would have gone undetected, even though it was screaming Garuda, Dubai and Amsterdam. As usual it was a pleasure to read!!!

Quoting ronerone (Thread starter):
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights.

Oh my! That would have been quite a sight to behold,and especially in those gorgeous Garuda colours of the 80s!! Was that still the dark blue tail, which was only recently changed to the new colours, which I think are also nice!

Quoting ronerone (Reply 1):
The only drawback however, was the fact that I was unable to select my seat at the time of booking, which to me seems a little lackluster for a premium product.
Quoting ronerone (Reply 1):
Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore!

That is something not most pampered guests, especially those flying out of already pampered Dubai will not appreciate! They better work harder on the online seat selection (which other airlines offer in Y) and above all the chauffeur driven service, if they want to pick up premium traffic.

Quoting ronerone (Reply 1):
“Is the flight full tonight?”
“Oh it is overbooked sir”
“Any chance to give the window seat on the very last row of the cabin?”
“Let me check on this for you”

Hmm how this turned out to be just the opposite on board!

Quoting ronerone (Reply 1):
I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check.

That perfect posture must have something to do with the comfortable sarong kebabya/other similar outfits. From MH to SQ to TG they just hold themselves so well, or maybe it's the fact they are in their sandals and aren't wobbling around or dragging themselves from the heeled shoes other FAs have to wear which do tire them out. (I know once on board the heels come up off and the flats take over). Or for that matter they don't have to balance that hat others have to adorn as well. Compare the hat, coat, skirt, heeled shoes to the sarong kebaya and you will know what I am talking about! However my best uniform out there has to be Eithad's love the colour, and their purser uniform on the International flights with those red gloves can keep you paused at the aircraft door admiring it!! But of course you know what happened with me lol

Quoting ronerone (Reply 1):
There were many people scattered around the terminal, some rushing towards gates, while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft. It reminded me of how it used to be when Emirates was around, but on a smaller scale.

Transit at Dubai in the wee hours of the morning when Emirates was there was a nightmare! Absolute nightmare. Heaps of what seemed like dead bodies covered in sheets everywhere, and endless lines to use the washrooms! But I still prefer this terminal as it had it's own charm, the duty free shops on either side, that gold palm tree in the middle, compact and warm, compared to the huge, cold mega terminal that EK is using now.

Quoting ronerone (Reply 2):
The cabin was spanking fresh, and while I am not a big fan of the QR-type maroon seat flavors, this Garuda version went exceptionally well with the deep grey seat padding which more or less evened out the tone. In simplest terms, it was a fierce looking cabin, and I wanted to be in it.
Quoting ronerone (Reply 2):
The seat itself is almost a replica of those on Royal Jordanian's A330-200's

Yes, I almost remembered how Royal Jordanian they seemed.

Quoting ronerone (Reply 2):
and no these are not new shoes!

Hmm not used to seeing you in anything but shoes with those funky laces!

Quoting ronerone (Reply 2):
Hot snack

That presentation looks terrible!! Almost like how it would have been served to you on those side street food shops. Not a very impressive layout. I know it was a 0345 departure but I would have been disappointed, or probably asked for seconds lol. However the breakfast presentation seemed so much better and a lot more substantial.

Quoting ronerone (Reply 2):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

Flying on an aircraft without a moving map is like flying clueless when looking out the window. Had to endure that on my last flight with Etihad from Abu Dhabi to Toronto. Sigh!

Quoting ronerone (Reply 2):
Garuda's IFE

Very strange nothing in Bahasa Indonesian, on the main screen.

Quoting ronerone (Reply 2):
Then, the highlight of the Garuda experience happened when Dewa, Relawati, and Marina rolled out a breakfast trolley towards my side, which was decked out with goodies. I could not resist, so I asked to take a picture, and they did not hesitate for a moment to say yes.

I love how they are all so relaxed! Great pic!

Quoting ronerone (Reply 2):
I had previously asked to take a picture of the crew after the breakfast service. However, after some time had passed, I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

"Let's take picture with the handsome one!"

Simply amazing!

You and Akhmad have started to get me jealous with these kind of pics!! Gorgeous pic, and some amazing Indonesian beauties in there too!

Quoting ronerone (Reply 2):
For my first time ever, the aircraft parked at a remote stand and I was to deplane on a set of steps in the Netherlands.

Were you not able to take a pic of the Indonesian beauty on which you had arrived, considering you had to use the stairs to deplane. Security issue at Schipol, maybe?

Quoting ronerone (Reply 2):
Most importantly, it was the wonderful crew -the new face of Garuda Indonesia- that made this experience one of my most memorable ones. Given the chance to fly this airline again, I will take it up in a heartbeat!

I'm starting to think the when compared to the robot-esque of SQ, the genuine warmth of MH, and the English-less of TG, Garuda is starting to fit in nicely with the neighbouring carriers, by demonstrating less robot-esqueness, same if not more warmth of MH and superb English unlike TG!! Well done Garuda! I'm not even comparing CX because that is your first love and let's just say they are too far out from this trio to even discuss here lol
 
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sat Jun 25, 2011 5:21 am

Salam Roni...

Quoting ronerone (Reply 1):
But again, even when I tried with the best of my abilities to not have a trip that veered eastbound, Garuda –an ‘eastbound’ airline- crapped all over everything else in terms of price, frequency, timing, and simply because it’s freakin’ Garuda!

...because European carriers plying this route would have been "crap" compared to Garuda!

Quoting ronerone (Reply 1):
Of course, this message was a teaser I posted on Facebook, in which many found the ‘confidence’ portion of it rather humorous.

Perhaps the Indonesian word is "kepercayaan" which really means "faith". Spoken in Bahasa, it is actually pretty alright. However, sometimes there is just no alternative to translate such undertones into English and these direct translations comes off rather iffy and dodgy. I have a feeling this is what happened here.

I noticed too on the menu, it say "Garuda WHISES you...". Also interesting to note, the isn't any "SHHH" tone in Bahasa Indonesia and this is just how someone would pronouce "WISHES" in Indonesia! Hahahaha... So perhaps they were just writing what they pronouced! Then again, some QC on copyrighting should have been done here. One very good example is this stored value tap-card introduced for parking at various malls around Jakarta. The marketing term used for the card, well... we FLASH it at a reader at the entrance... so they have aptly named it "FLAZZ".

Quoting ronerone (Thread starter):
“Is the flight full tonight?”
“Oh it is overbooked sir”
“Any chance to give the window seat on the very last row of the cabin?”
“Let me check on this for you”

I really wonder why do agents do that? I have had similar encounters too here at Changi.

Quoting ronerone (Thread starter):
But who cares, when in the midst of all this commotion, I spotted two sets or crew each in a striking kebaya theme; one bright orange, and the other sexy blue.

Beautiful aren't they? My Garuda Giselles... I have seen them numerous times in CGK and since they share the same terminal as Lion Air, GOOD GOD you can imagine the contrast when opportunity for comparison comes around. Pre-rape versus post-rape.


There you have it... A picture to be kept for memories. I do miss the old Garuda kebaya, to be honest - as pretty as the new uniform is. Truth be told, I never ever had an issue with the inflight service Garuda provided even before the rebranding exercise. However, they were severely lagging behind in terms of hardware. Now that they have embarked on a new era of endeavours, I sincerely wiss (wish) them all the best

Quoting ronerone (Thread starter):
It was my first time to try Nasi Uduk and hence, I am not sure how authentic this one was. But, in Garuda's favor it tasted absolutely amazing, and was piping with spices which I even kicked up one more notch with some sambal. A truly amazing delicacy!

I wonder if we ever have the opprtunity to be together in Jakarta one day? I will gladly do the honours of bringing you to the roadside "warung" for a plate of nasu uduk.
Welcome to my starry one world alliance, a team in the sky!
 
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sat Jun 25, 2011 5:24 am

Hi Roni,

How did I manage to miss your report?

First of all, I hope that you are recovered from your illness.

Quoting ronerone (Thread starter):
like they say all good times must come to an end, and beyond the 90's was when Garuda's days were pretty much a done deal

Garuda certainly had a run of bad luck as far as natural disasters and crises are concerned. But they did remain popular with holiday-makers from Australia travelling to places like Bali. In a way, the EU ban was positive as it forced the airline to reinvent itself and your report shows that they have come a long way.

Quoting ronerone (Thread starter):
I’d best get myself unused to this private chauffer business!

After your taxi and hotel experience with Sam Chui in Iran I would have thought that you would be prepared for anything.  
Quoting ronerone (Thread starter):
“Oh it is overbooked sir”

What an odd thing to say when even in Y there were many empty seats.

Quoting ronerone (Reply 2):
a piping hot towel placed on a wooden holder

Very classy. I like EK but perhaps they could adopt this idea as it seems much more refined than handing towels over with tongs and scalding the passengers' fingers.

Quoting ronerone (Reply 2):
"Mr. Hawi, would you like to have some cereal or yoghurt?"

Nice to see the yoghurt in a bowl. Again, this is superior to EK who just give you the yoghurt in its plastic container.

Quoting ronerone (Reply 2):
"Let's take picture with the handsome one!"

This comment, and other comments by the crew, is so typical of Indonesian hospitality and shows how much they wished to make your journey a pleasant one. The wonderful service by the cabin crew and the new hardware may mean that they achieve their target of getting a "five star airline" Skytrax rating by 2013.

Thank you, Roni, for bringing us this report. I look forward to the next one - selamat perjalan.

Roy (aka Quokka)
 
akhmad
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sat Jun 25, 2011 6:08 pm

Quoting ronerone (Reply 28):
Yes! in fact, both of these were the ones wearing the orange kebaya in the picture  
Cantiklah!   
Did you know their names by chance?

Quoting ronerone (Reply 28):
You should definitely be the Remarkable Indonesia ambassador! haha

Well, it looks like PH will become the next Garuda ambassador.

Quoting ronerone (Reply 28):
Or was i seeing things? haha

The remote parking was at DXB!   
Friends forever
 
Burj
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 26, 2011 2:10 am

Quoting ronerone (Reply 28):
You know, i really wonder who will be the first non-EK airline to bring the A380 in Dubai. China Southern anyone?

That would be cool...but have you seen their livery on the A380?! Amazing how one livery (KE's) make the A380 look almost good...and another (China Southern) makes it look SO SO bad!

Quoting ronerone (Reply 28):
Haha .. but i took everything in the seat pocket  

No no no....you didn't take it all...you L I B E R A T E D all of it!

Quoting ronerone (Reply 28):
LOL .. Burj invades Garuda! .. I definitely need to see this TR  

God willing...one day...
 
KLAM
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sun Jun 26, 2011 11:05 pm

This is, as always one very nice piece! I am glad to hear that Garuda is great, i would love to try them some time! Everytime I have dealt with indonesians, they are very friendly cheerful people! Love ur trip reports and certainly wait to read the next one!
flyOM
 
UAL747
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 27, 2011 2:03 am

Awesome TR! Thanks for sharing. Looks very nice!
"Bangkok Tower, United 890 Heavy. Bangkok Tower, United 890 Heavy.....Okay, fine, we'll just turn 190 and Visual Our Way
 
MSS658
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 27, 2011 6:45 am

Another nice trip report you have there. Seems like GA has really changed alot, I'm glad you've enjoyed it.
Next trip report: Well worn A330s and Hassle free MUC transfer
 
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sultanils
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 27, 2011 10:47 am

Hello Roni,

A most wonderful report, once again! The 'new' Garuda indeed seems a huge improvement over the 'old' one, from A to Z. I must admit that the Executive Cabin looks very stylish, I wouldn't mind being in that one for longhaul. Any idea how the Y cabin looked like?

Quoting ronerone (Reply 1):
But again, even when I tried with the best of my abilities to not have a trip that veered eastbound, Garuda –an ‘eastbound’ airline- crapped all over everything else in terms of price, frequency, timing, and simply because it’s freakin’ Garuda!

Well, does one need to doubt any further then?

Quoting ronerone (Thread starter):
So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways

What an exotic list and they are all scheduled carriers into DXB? The last one has my preference  

Quoting ronerone (Thread starter):
It was most certainly a very interesting demonstration that was so unique it caught my full attention.

Well if they even catch the most frequent of flyer's attention, then it must be a good demo. Sometimes the old fashioned way can still be the best way.

Quoting ronerone (Reply 2):
DUBAI TO AMSTERDAM
DXB - AMS
Scheduled Departure: 03:30
Actual Departure Time: 03:50 (Pushback)

Scheduled Arrival: 07:45
Actual Arrival Time: 08:45 (Touchdown)
Quoting ronerone (Thread starter):
Simply amazing!

I find it a bit strange that since you departed only 20 mins late, you arrived with a 60 mins delay. Usually they try to make up time enroute but not in this case?

Thanks Roni and I'm very curious about your Meridiana experience!

(Sulta)Nils
In thrust we trust.
 
ronerone
Topic Author
Posts: 1463
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Mon Jun 27, 2011 2:51 pm

Quoting AlwaysOnAPlane (Reply 29):
Hi Roni.

A very great report here. An interesting storyline, very well written and a good number of very sharp, detailed photographs.

The Garuda service looks so very good. Really like the J cabin look here. The colours go really well and it just has a warm/inviting feel to it. Add to this the very friendly crews and its a perfect combination.

Looks like you had a really good time here. Thanks for sharing.

Cheers, Lee.

Hi Lee,

Thanks for stopping by, and glad you have enjoyed my TR  

I agree with you that the J cabin looks very nice and feels quite warm and cozy!

Quoting reifel (Reply 30):
Terima Kasih Roni!

Sama sama reifel  
Quoting reifel (Reply 30):
Great report and I think which beneith the good "hardware" which was very important was the real indonesian hospitality and friendlyness of the people that thes showed on board..

Indeed, it the warmth of the Indonesian hospitality that went the extra mile! It is not so common nowadays to experience this on a flight.

Quoting flightsimboy (Reply 31):
Another one of your reports that would have gone undetected, even though it was screaming Garuda, Dubai and Amsterdam. As usual it was a pleasure to read!!!

Hi flightsimboy!

Yes, it seems this one can be easily missed haha   But many thanks for stopping by!

Quoting flightsimboy (Reply 31):
Was that still the dark blue tail, which was only recently changed to the new colours, which I think are also nice!

Yes indeed, it was still that dark blue tail, and it was that tail that really got my full attention!

Quoting flightsimboy (Reply 31):
They better work harder on the online seat selection (which other airlines offer in Y) and above all the chauffeur driven service, if they want to pick up premium traffic.

Some airlines do (or at least have in the past) offer chauffer service, but it isnt heavily advertised.

Quoting flightsimboy (Reply 31):
However my best uniform out there has to be Eithad's love the colour, and their purser uniform on the International flights with those red gloves can keep you paused at the aircraft door admiring it!! But of course you know what happened with me lol

Indeed, that female cabin manager's uniform is definitely one of the best ones!

Quoting flightsimboy (Reply 31):
Transit at Dubai in the wee hours of the morning when Emirates was there was a nightmare! Absolute nightmare. Heaps of what seemed like dead bodies covered in sheets everywhere, and endless lines to use the washrooms! But I still prefer this terminal as it had it's own charm, the duty free shops on either side, that gold palm tree in the middle, compact and warm, compared to the huge, cold mega terminal that EK is using now.

I totally agree, Terminal 1 has its charm, and i almost always prefer not to use the lounge when i am there in favor of just being out and about. And now that you mentioned it, Terminal 3 does have a icy cold breeze to it in a way.

Quoting flightsimboy (Reply 31):
Hmm not used to seeing you in anything but shoes with those funky laces!

New shoes will come soon to a future TR some day!  
Quoting flightsimboy (Reply 31):
That presentation looks terrible!! Almost like how it would have been served to you on those side street food shops. Not a very impressive layout. I know it was a 0345 departure but I would have been disappointed, or probably asked for seconds lol. However the breakfast presentation seemed so much better and a lot more substantial.

Really? I thought it was quite alright, from both quantity and quality. But in any case, breakfast more than made up for it  
Quoting flightsimboy (Reply 31):
Flying on an aircraft without a moving map is like flying clueless when looking out the window. Had to endure that on my last flight with Etihad from Abu Dhabi to Toronto. Sigh!

Tell me about it! the lack of a moving map makes the flight too slow.

Quoting flightsimboy (Reply 31):
Very strange nothing in Bahasa Indonesian, on the main screen.

Exactly what i thought. And why French? Dutch would have made more sense for instance.

Quoting flightsimboy (Reply 31):
Were you not able to take a pic of the Indonesian beauty on which you had arrived, considering you had to use the stairs to deplane. Security issue at Schipol, maybe?

I had to pack my camera and sprint to my connecting Meridiana flight.

Quoting flightsimboy (Reply 31):
I'm starting to think the when compared to the robot-esque of SQ, the genuine warmth of MH, and the English-less of TG, Garuda is starting to fit in nicely with the neighbouring carriers, by demonstrating less robot-esqueness, same if not more warmth of MH and superb English unlike TG!! Well done Garuda! I'm not even comparing CX because that is your first love and let's just say they are too far out from this trio to even discuss here lol

I totally see GA fitting right in with those guys! In fact, i think Garuda, Malaysia, and SriLankan Airlines are more or less on that same level. And yes, CX is well above it all that it would be wrong for me to discuss here !  
Quoting ryanair!!! (Reply 32):
Salam Roni...

Salam Lion! Nice to see you here!

Quoting ryanair!!! (Reply 32):
Perhaps the Indonesian word is "kepercayaan" which really means "faith". Spoken in Bahasa, it is actually pretty alright. However, sometimes there is just no alternative to translate such undertones into English and these direct translations comes off rather iffy and dodgy. I have a feeling this is what happened here.

To be honest, i found that message rather charming, and it was more or less a taste of what to expect.

Quoting ryanair!!! (Reply 32):
I noticed too on the menu, it say "Garuda WHISES you...". Also interesting to note, the isn't any "SHHH" tone in Bahasa Indonesia and this is just how someone would pronouce "WISHES" in Indonesia! Hahahaha... So perhaps they were just writing what they pronouced! Then again, some QC on copyrighting should have been done here. One very good example is this stored value tap-card introduced for parking at various malls around Jakarta. The marketing term used for the card, well... we FLASH it at a reader at the entrance... so they have aptly named it "FLAZZ".

Oh wow, only now did i realise it was WHISES rather than WHISHES! LOL

Quoting ryanair!!! (Reply 32):
Beautiful aren't they? My Garuda Giselles

You know, you really have an art of pulling words together from a radom pool and turning them into something hilarious!

Quoting ryanair!!! (Reply 32):
since they share the same terminal as Lion Air, GOOD GOD you can imagine the contrast when opportunity for comparison comes around. Pre-rape versus post-rape.

           

Quoting ryanair!!! (Reply 32):
I wonder if we ever have the opprtunity to be together in Jakarta one day? I will gladly do the honours of bringing you to the roadside "warung" for a plate of nasu uduk.

Yes please! I really want to experience true Jakarta!

Quoting Quokka (Reply 33):
How did I manage to miss your report?

Hi Roy!

Thanks for stopping by!  
Quoting Quokka (Reply 33):
First of all, I hope that you are recovered from your illness.

I did, thank you!

Quoting Quokka (Reply 33):
Garuda certainly had a run of bad luck as far as natural disasters and crises are concerned. But they did remain popular with holiday-makers from Australia travelling to places like Bali.

How are they doing in Australia now? Their fares from here to OZ aren't so bad.

Quoting Quokka (Reply 33):
In a way, the EU ban was positive as it forced the airline to reinvent itself and your report shows that they have come a long way.

Most definitely. They really stepped it up a notch, and did just the rght thing to regain public confidence! Many airlines should learn!

Quoting Quokka (Reply 33):
Very classy. I like EK but perhaps they could adopt this idea as it seems much more refined than handing towels over with tongs and scalding the passengers' fingers.

I love EK to death, but some of their service elements are a tad old style. And hot towels is one of them! haha.

Quoting Quokka (Reply 33):
Nice to see the yoghurt in a bowl. Again, this is superior to EK who just give you the yoghurt in its plastic container.

Though EK serves yoghurt in a bowl in F.

Quoting Quokka (Reply 33):
Thank you, Roni, for bringing us this report. I look forward to the next one - selamat perjalan.

Many thanks Roy  
Quoting akhmad (Reply 34):
Cantiklah!
Did you know their names by chance?

Pak Suryo!

I was unable to get the orange kebaya names  
Quoting akhmad (Reply 34):
The remote parking was at DXB!

Hmm. Then i am seeing things!

Quoting Burj (Reply 35):
No no no....you didn't take it all...you L I B E R A T E D all of it!

LOL .. Indeed! Sorry sir  
Quoting KLAM (Reply 36):
Everytime I have dealt with indonesians, they are very friendly cheerful people!

Hi KLAM,

Southeast Asia has it's own charm, especially in Malaysia and Indonesia   It's like no other!

Quoting UAL747 (Reply 37):
Awesome TR! Thanks for sharing. Looks very nice!

Thanks UAL747  
Quoting MSS658 (Reply 38):
Another nice trip report you have there. Seems like GA has really changed alot, I'm glad you've enjoyed it.

Thanks for your comments MSS658!

Quoting sultanils (Reply 39):
A most wonderful report, once again!

Hi Nils,

Thanks for stopping by  
Quoting sultanils (Reply 39):
The 'new' Garuda indeed seems a huge improvement over the 'old' one, from A to Z. I must admit that the Executive Cabin looks very stylish, I wouldn't mind being in that one for longhaul. Any idea how the Y cabin looked like?

You can see a picture of the Y cabin in this report towards the end of the flight. I find it quite nice, though perhaps the brown seats may not appeal to some.

Quoting sultanils (Reply 39):
What an exotic list and they are all scheduled carriers into DXB? The last one has my preference

Exotic indeed! And DXB has tons of those! All are scheduled, but i believe Gryphon is something along the lines of scheduled charter! And generally, Jubba send the boring 737's here (would be nice to see them send something more ancient!)  
Quoting sultanils (Reply 39):
I find it a bit strange that since you departed only 20 mins late, you arrived with a 60 mins delay. Usually they try to make up time enroute but not in this case?

Good point, i did check my notes and it seems that way, though i am known to be horrible with copying and pasting numbers  

But even though we pushed back 20 minutes late, we did depart about 45 minutes behind schedule.

Quoting sultanils (Reply 39):
Thanks Roni and I'm very curious about your Meridiana experience!

I will post something on Facebook soon!


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
User avatar
NZ107
Posts: 4946
Joined: Sun Jul 10, 2005 6:51 pm

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Wed Jun 29, 2011 9:26 am

Hey Roni,

I finally get around to commenting.. Superb as always! Good to see another 5th freedom under your belt.

Quoting ronerone (Reply 1):
Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore! But hey, this is the reality of things, and I’d best get myself unused to this private chauffer business!

Well someone's just been too indulged by this premium travel recently  
Quoting ronerone (Reply 1):

After a rather long twenty minutes, my boarding pass was printed, and suitcase was tagged to Amsterdam

That's quite a while.. At least you were in no rush!

Quoting ronerone (Reply 1):
As my ‘welcome to Garuda’ sneak peek, I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check. One by one, perfectly presented, and with not a single element out of place, the beautiful Garudas made their way through in a whiz until they disappeared into the crowds. Now I am excited!!

Haha!

Quoting ronerone (Reply 2):
Due to my lack of prior research, I did not know that a second J cabin was located to the right of Door 2L, and this was where I was to be seated; and not a single other person besides me. So much for the flight being 'overbooked' but most definitely it was to my favor.

That's nice having basically an empty cabin! Do you hear much noise coming through from Economy though?

Quoting ronerone (Reply 2):
Meanwhile, while I was having my meal, an orange-kebaya'd cabin crew -walking towards the Economy Class cabin- stopped next to me for a few moments, and said "enjoy your meal" before continuing on. So far I am loving Garuda!

That's great hospitality!

Quoting ronerone (Reply 2):

One element of Garuda's offering which I found to be lackluster was the IFE product.

A shame for such a new product. But I guess when it's a redeye, sleep's probably more important and you pay for a nice bed.


Food looks great, service outstanding. What more can you ask for? It definitely looks like GA have done a wonderful job. I wonder how I'm going to try them out if I get a chance soon..


Thanks for sharing! Looking forward to reading the next part!


Cheers,
Nicholas
It's all about the destination AND the journey.
 
MH017
Posts: 1473
Joined: Tue Apr 26, 2005 4:17 am

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Wed Jun 29, 2011 10:01 am

Salam Roni,

So here's your long awaited for Garuda TR !

Had a lot of fun watching and reading your extensive report: it was ever so 'eye-opening'...

Maybe, their anticipated entry into Skyteam, has something to do with their 'upgrade' of service, both on the ground and in the air ?

Glad, your enjoyed GA's service/flight !!! Looking forward to your next installment ex Amsterdam...

Cheers,

MH017/Pieter...
don't throw away tomorrow !
 
photoshooter
Posts: 410
Joined: Wed Feb 17, 2010 7:12 pm

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Wed Jun 29, 2011 3:06 pm

Again, a nice trip report and the airline looks great.
The food looks good and it's making me hungry 

Great job and keep surprising us with your trip reports!

PS
'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
 
ronerone
Topic Author
Posts: 1463
Joined: Wed Aug 18, 2004 4:56 pm

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jul 15, 2011 2:33 pm

Quoting NZ107 (Reply 41):
I finally get around to commenting.. Superb as always! Good to see another 5th freedom under your belt.

Haha thanks for stopping by Nicholas!

I myself have over a month's worth of TR's to respond to!

Quoting NZ107 (Reply 41):
Do you hear much noise coming through from Economy though?

Did not hear anything. But i suppose that is because the load was light. I am sure it would have been noisier on a busier day!

Quoting MH017 (Reply 42):
Salam Roni,

So here's your long awaited for Garuda TR !

Had a lot of fun watching and reading your extensive report: it was ever so 'eye-opening'...

Thanks MH017! Glad you enjoyed!

Quoting MH017 (Reply 42):
Maybe, their anticipated entry into Skyteam, has something to do with their 'upgrade' of service, both on the ground and in the air ?

I think so too. Now hopefully, AR will improve like this  
Quoting photoshooter (Reply 43):
Again, a nice trip report and the airline looks great.
The food looks good and it's making me hungry

Great job and keep surprising us with your trip reports!

PS

Many thanks PS!


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
tk747
Posts: 288
Joined: Fri Sep 04, 2009 8:53 am

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jul 15, 2011 3:11 pm

Hi Roni

I had no interest in flying Garuda prior to reading your report but this has now changed  .

I always love seeing the photos that you take of DXB it is definitely one of my favourite airports, that departure board has so many interesting and exotic destinations and airlines!

Garuda's business class looks pretty amazing. The colour of the seats coupled with the mood lighting makes the cabin look very appealing.

The food looks a little disappointing but good to hear that it tasted nice.

Thanks for taking the time to write this, looking forward to your next report  .
 
MHTripple7
Posts: 591
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RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jul 15, 2011 5:49 pm

Meant to respond to this quicker, sorry about that! Nonetheless, fantastic trip report. It always interests me to see how airlines turn out after an extensive re-branding and re-structuring process. It seems that Garuda has improved dramatically.

Although I can't really say I'm a fan of the seating colors in the cabin. They should've gone with a green or blue in my opinion.

Quoting ronerone (Thread starter):
“Is the flight full tonight?”
“Oh it is overbooked sir”

Uhh, what was she looking at haha?

Quoting ronerone (Thread starter):
Well a look at the FIDS revealed something quite unusual; and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch

Very interesting indeed. I suppose FlyDubai forced some of those carriers out of T2?

Quoting ronerone (Thread starter):
Following this was the safety demonstration, and Garuda takes this quite seriously with what seemed to be their strict policy for conducting this in the manual old-fashioned way, regardless of how savvy their current IFE system is. But with Garuda, the safety demonstration did not just involve the quick clicking of seatbelts and the usual uninspiring dangle of the oxygen masks. Instead, the crew -during the demo- made eye contact with the passengers, continued to smile, and carefully emphasized each and every instruction given on the PA. It was most certainly a very interesting demonstration that was so unique it caught my full attention.

Glad to see this, especially considering their safety "history".

Quoting ronerone (Thread starter):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

This is a huge disappointment I must say.

Quoting ronerone (Thread starter):
Three weeks after the flight, I got the following 'cute' response to the comments I had filed with Garuda:

I wish airlines would follow up like this, it's a shame that most don't. Good for Garuda.

Quoting ronerone (Thread starter):
I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

Wow, the one on your right is gorgeous!
 
ronerone
Topic Author
Posts: 1463
Joined: Wed Aug 18, 2004 4:56 pm

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Sat Jul 16, 2011 5:22 am

Quoting tk747 (Reply 45):
I had no interest in flying Garuda prior to reading your report but this has now changed .

Hi TK747,

I think Garuda can be a reasonable option from Australia  
Quoting tk747 (Reply 45):
I always love seeing the photos that you take of DXB it is definitely one of my favourite airports, that departure board has so many interesting and exotic destinations and airlines!

Yeah Terminal 1 has its charm, and i much prefer it to Terminal 3.

Quoting tk747 (Reply 45):
Thanks for taking the time to write this, looking forward to your next report .

Thanks for stopping by!

Quoting MHTripple7 (Reply 46):
Meant to respond to this quicker, sorry about that! Nonetheless, fantastic trip report. It always interests me to see how airlines turn out after an extensive re-branding and re-structuring process. It seems that Garuda has improved dramatically.

Hi MHTripple7! Thanks for your comments.

I suppose somewhat like TAAG, Garuda had followed similar steps.

Quoting MHTripple7 (Reply 46):
Very interesting indeed. I suppose FlyDubai forced some of those carriers out of T2?

Big time! And T2 is a complete mess at the moment; i would highly avoid traveling out of there on a Thursday evening!


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
SR 103
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jul 22, 2011 7:32 pm

First off, sorry about the late reply. That being said, what a fantastic piece of writing Roni! You have really outdone yourself.

Quoting ronerone (Reply 1):
But, don't you think that pre-check in security is now outdated? I would understand if it's an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

There are even parts of Terminal 1 that do not have a check point prior to check in.

Quoting ronerone (Reply 2):
Menu

I am impressed they offered Rijsttafel from Jakarta. I remember the days when KLM used to serve a quick version of that.

Quoting ronerone (Reply 2):
On Garuda Indonesia, Executive Class service is tray-less and each table is set up individually and in line with today's ultimate standards.

No trays, I am very impressed!

Quoting ronerone (Reply 2):
Nasi Uduk

That looks absolutely mouth watering!

Quoting ronerone (Reply 2):
However, after some time had passed, I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

The true mark of genuine service. Glad to see the crew went above and beyond.

Quoting ronerone (Reply 2):
Dedicated to SR 103

You know exactly what puts a smile on my face. That blue A330 is my absolute favorite! I really need my KLM fix soon, its been way too long.

Quoting ronerone (Reply 2):
For once, an airline has met its promise, and for once, a Skytrax award for the 'World's most improved airline' has been given to an airline that definitely deserves it.

From your report it looks like Garuda really have changed for the better. I guess I'll have try fly them sometime soon.

Looking forward to reading about your return journey.
 
gabrielchew
Posts: 3750
Joined: Tue Aug 02, 2005 5:43 am

RE: Garuda Indonesia: The Quantum Leap To Amsterdam

Fri Jul 22, 2011 11:51 pm

Nice report on GA. Seems like their C is pretty good, although the flight schedule is a bit rubbish.

Quoting ronerone (Thread starter):

With the early morning peak was coming towards an end, I wondered why this terminal was packing a crowd at this unusual hour. Well a look at the FIDS revealed something quite unusual; and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch.

I'm impressed with the about of Chinese activity on there. HU to LAD and KRT, and DT to PEK. A very cosmoplitan FIDS!
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