Arsenal@LHR
Topic Author
Posts: 7510
Joined: Tue Mar 20, 2001 2:55 am

Delta Economy: LHR-DTW (pics) Part 1

Wed Jul 20, 2011 10:25 pm

Delta Airlines - LHR-DTW

Tuesday 7/6/11

Flight DL 263
From: London Heathrow (EGLL)
To: Detroit Metropolitan Wayne County Int'l (KDTW)
Depart: 1300 GMT
Arrive: 1630 EST
Aircraft: Boeing 767-400ER
Registration: N834MH - ship 1810
Flight time: 7 hours 43 mins (approx)
Load factor: 70% (approx)
Seat 22A


Purpose of trip: Visiting relatives

Welcome!

If you're reading this you're probably vaguely interested in my trip report, i've done it in two parts as i
have too many pictures uploaded.
The search for the cheapest/quickest routing began. Not that i needed to do any ''research'', i knew exactly
what i wanted. The obvious choice was DL but also the most expensive, a total of £634. It would however
be a interesting trip as i've never flown on
Delta or a 767-400 before, a plane i've been desperate to ''try''. The cheaper alternatives were obviously AA,
UA and US via lengthy and tiring transits throught ORD, IAD and PHL. Booked my flights on
www.netflights.com. Check-in at terminal 4 was in zone F, a quick and pain-free process, gate 14 would be
our departure gate today, a brisk 5 minute walk. The departures area of T4 is a much better/nicer place to
fly from, the rest of the terminal remains a dump though. The extra security for US flights is clearly visible
as i had my hand luggage, shoes and jacket thouroughly searched at the gate.

Boarding Pass



Terminal 4 departures area



N828MH Just arrived from JFK, pulling into gate 8



Another DL 764, arrived from possible MSP



And another one, a mini Atlanta here  


Once at the door we were greeted with a smile and a 'hello, welcome aboard' by a FA, the first thing you notice
is the economy comfort seats which have a different shade of blue than the other seats. I took my seat on 22A.
Found a red blanket and pillow on the seat, FA's handed out headphones, they were cheap-looking and sure
enough the sound quality was atrocious, but what did i expect in coach class?
The seat felt quite narrow although the leather made it reasonably comfortable. The leg room was rather
tight and i'm only 5'8''. Parked to our left were an AF and SU A321, i counted five DL planes scattered around
T4, they've certainly let their presence felt at LHR! After a short taxi to 27L we made what felt like a powerful
take off, the seat belt sign remained on as the climb was very bumpy. Our routing took us directly north from
Heathrow then turning northwest towards Manchester, then west towards Liverpool, north of Dublin then the
Atlantic, Quebec, Montreal, Toronto. It was a fairly southern route, i've flown LHR-JFK where we've taken a
more nothern route.

Early stages of the flight



The PTV language alternates between English and Spanish




Delta's website is quite handy as our seats were automatically allocated 48 hours before departure.
The only thing that remained was to choose my meal, i opted for a Muslim meal. Pretzels and a round of
drinks were served before lunch. An hour into the flight lunch was served, specially requested meals were
served before everyone else. The meal consisted of yellow rice with peas, lentils and mushrooms, fruit salad,
green salad and bread roll. Nothing to rave about here, it's a standard economy class meal. The choice of drinks
consisted of coke, pepsi, sprite, orange juice, apple juice, tea coffee etc. I never expect five star cuisine in Y class,
the food tasted adequate, the only complaint is the size of the portions, don't be fooled by the picture, the meal was tiny.
It didn't really matter as i brought my own food onboard.

First meal service - unopened



The meal in all it's glory - It's essentially a vegetarian meal, however i'm grateful that Delta offers the halal option.



The silver haired male FA serving my aisle was a dead ringer for actor Steve Martin, he was the
friendliest, most customer oriented crew member, the rest were rather robotic and devoid of any character.
After serving lunch the crew disappeared for two hours.

Big head winds most of the way




I noticed only one of the female FA's wearing the new red uniforms, the rest were not? Once the meal was over i
started playing with AVOD system, it's a decent IFE system although it would freeze and crash whenever it felt like it.
The Linux reboot screen appeared too often. There was constant mild turbulence throughout the flight, the plane
bounced up and down every few minutes, the seat belt sign remained on virtually the whole flight.

Cabin after meal service



Long way to go still



Darkened cabin with the blinds down as bright sunshine penetrates the cabin, most of the pax settled in after the meal



Flight progressing well



Picture of my brother in his seat (was travelling with family this time) with me by the window



The view through the window, the wings are noticeably larger than previous 767's and the raked wingtips give the 400ER a distinctive identity.



View from the cheap seats, you can't beat the 767's 2-3-2 seating arrangement though.



No drop-down monitors on DL's 764's



About to enter North American territory



The flight was progressing well on time, an hour before landing the afternoon snack was served, roasted vegetables (peppers, mushroom, tomato) in a bread, panini style. And an ice cream to go along with it. Both tasted delicious, it was certainly better and more enjoyable to eat than the main meal, full marks to DL for that. A tea/coffee and beverage round followed the snack.




Pilot announcement in progress, the sound quality on the PA system was poor, you could hardly make out what the pilot was saying.




By now we were almost there, after a couple of twists on descent we landed at DTW well ahead of schedule, the landing was on 9L/27R i believe, (correct me if i'm wrong on that)

Welcome to Romulus! McNamara terminal Concourse C in the background, after a long taxi we docked at gate A38 on Concourse A, roughly in the middle of the 1.6 km terminal.



Turning into the gate, tonnes of DL planes everywhere, they've certainly muscled in well!  

Delta 747-400



The scramble to get off the plane



Having said goodbye to the crew we headed to immigration which suprisingly was empty, no queue's, no crowds, there were only a handful of passengers for the visitors line, infact the line for US citizens was busier. The immigration officer looked bored out of his mind, he was probably glad to see us!   Not to worry, there was a AF flight from CDG arriving an hour later. The entire immigration, customs and arrivals areas were very quiet at this time of the day. Having done all the formalities i walked out into the sauna that was Detroit, the temperature was 37 degrees celcius with 70% humidity! Yikes!

Thanks for reading, any comments/opinions/feedback is much appreciated.

DTW-LHR coming soon!
In Arsene we trust!!
 
CXA330300
Posts: 1257
Joined: Wed May 26, 2004 5:51 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Wed Jul 20, 2011 11:27 pm

Nice report. The 764 is a magnificent aircraft.
AC/AA/UA/DL/B6/WN/US*/CO*/FI/BA/IB/AF/SK/LX/Sabena*/TK/LY/SA/MN/SW/AM/CE*/CX/CA/MU/JL/SQ/TG/MH/KA/5J
 
BAViscount
Posts: 1975
Joined: Tue Mar 16, 2004 8:01 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Wed Jul 20, 2011 11:33 pm

Nice report, have been wondering about DL's 764s, I nearly ended up on one earlier this year, but didn't happen in the end...one day though!

Don't mean to be picky but some of your pics are a bit over-exposed...I had to put my shades on to look at them! Still, nice that they're getting some use in this dismal summer!  
Ladies & gentlemen this is Captain Tobias Wilcock welcoming you aboard Coconut Airways flight 372 to Bridgetown Barb
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Thu Jul 21, 2011 12:06 am

Hi there... nice TR. All of the crew was wearing the new uniform. The red dress is only part of the new unfiform, which also has blue and white items.

cheers : DALelite
They loved to fly and it showed..
 
caleb1
Posts: 479
Joined: Sat Nov 29, 2008 1:51 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Thu Jul 21, 2011 2:34 am

Maybe it's just me, but everytime I read a TR about Delta, nothing in the reports makes me want to fly them. I enjoyed your report, but Delta just seems very cookie-cutter in terms of service. Nothing seems to stand out in a positive way. It is a shame, because at one time up to the late 90s, Delta was fantastic. Now, they just seem boringly ordinary. But I suppose all US carriers are like that these days. Nice report though.
 
coachclass
Posts: 354
Joined: Tue Jan 12, 2010 7:59 pm

RE: Delta Economy: LHR-DTW (pics) Part 1

Thu Jul 21, 2011 3:06 am

Good report. In the pictures it looks like the seat pitch is awfully tight. Did you have any leg room?

I agree with the earlier comment about the nothing special feeling. Before the acquisition of Western Airlines and PanAm (European routes and staff) it had a definitely distinctly southern charm about it. That's long gone.
 
USAirALB
Posts: 1644
Joined: Tue Sep 11, 2007 4:46 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Thu Jul 21, 2011 6:20 am

I think the legroom problem came up because I believe those are the original seats that were installed when the plane was built, just with leather seat covers on them.

Nice TR !! Nothing makes me want to fly on DL, or as I call them, Smelta. Last DL flight I had was on DLX in 2000. I don't think they've gotten better or worse. All of their FAs I have experienced on DL were friendly, yet robotic. They just hurried through the service so they could go read the National Inquirer.
E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/77W/319/320/321/333/343
 
Arsenal@LHR
Topic Author
Posts: 7510
Joined: Tue Mar 20, 2001 2:55 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Thu Jul 21, 2011 11:05 am

Quoting BAViscount (Reply 2):
Don't mean to be picky but some of your pics are a bit over-exposed

Apologies for that, my digital camera has a mind of it's own, the settings would change all on it's own every now and again.

Quoting DALelite (Reply 3):
All of the crew was wearing the new uniform. The red dress is only part of the new unfiform, which also has blue and white items.

Thanks, i was puzzled as to why only one FA had the red dress on and the others didn't, now i know.

Quoting CoachClass (Reply 5):
Good report. In the pictures it looks like the seat pitch is awfully tight. Did you have any leg room?

You're right, the leg room was disappointing, i'm only 170 cm tall (5'8) and i had no room to maneouvre or stretch my legs. the seat itself was rather narrow and getting in and out of the seat takes some effort.

Quoting USAirALB (Reply 6):
Nice TR !! Nothing makes me want to fly on DL, or as I call them, Smelta. Last DL flight I had was on DLX in 2000. I don't think they've gotten better or worse. All of their FAs I have experienced on DL were friendly, yet robotic. They just hurried through the service so they could go read the National Inquirer.

I echo your sentiments, however i wouldn't say DL is a "bad" airline, just that the inflight experience can be hit or miss depending on crew, the DTW-LHR flight was much better though. And as CXA330300 said, the 767-400 is a great machine.
In Arsene we trust!!
 
Av8rDAL
Posts: 356
Joined: Sat Jan 10, 2004 1:41 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Fri Jul 22, 2011 2:18 am

Quoting caleb1 (Reply 4):
Maybe it's just me, but everytime I read a TR about Delta, nothing in the reports makes me want to fly them. I enjoyed your report, but Delta just seems very cookie-cutter in terms of service. Nothing seems to stand out in a positive way. It is a shame, because at one time up to the late 90s, Delta was fantastic. Now, they just seem boringly ordinary. But I suppose all US carriers are like that these days. Nice report though.

It's definitely nothing to write home about. But I would pick DL over US, UA, or AA if flying normal Economy on TATL flights. Your chances of getting an aircraft with PTVs are getting higher with the 763 retrofit to match the 777, 764, and A330 fleet. Add complementary beer and wine to that as well.

No complementary alcoholic anything on AA, UA, or US in economy. I am not sure about the IFE programming on those three, but I have found myself arriving at my destination after a 10 hour TATL Delta flight without having opened a book or magazine that I brought simply because I was watching movies or playing Trivia, etc.

If you're flying First or Business, I can't say anything other than UA may have the upper hand with the 3 cabin aircraft and 3 levels of service. I've never flown up front on TATL...

Quoting USAirALB (Reply 6):
Nice TR !! Nothing makes me want to fly on DL, or as I call them, Smelta. Last DL flight I had was on DLX in 2000. I don't think they've gotten better or worse. All of their FAs I have experienced on DL were friendly, yet robotic. They just hurried through the service so they could go read the National Inquirer.

This is where European airlines win. Especially Lufthansa - good looking F/As! But I do get a chatty or very pleasant F/A on Delta longhaul from time to time. Notably on MUC-ATL and SYD-LAX in the last 12 months...

Overall I stick with SkyTeam to keep Gold Medallion status. My new job doesn't have me flying nearly as much, so I think I will be losing that soon   . But that gives me the chance to try some new airlines on TATL flights.
Maintain thine airspeed, lest the Earth rise up and smite thee.
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: Delta Economy: LHR-DTW (pics) Part 1

Sat Jul 23, 2011 6:51 pm

Nice report and pix, shame the camera was playing up for a few of them.

Good to catch the 764, a rare breed indeed with just 2 carriers operating them on the globe, amazing it was so unpopular really.

Food looks disappointing, I've seen some better looking Y meals in th recent past. Were wine/beer still offered FOC with the meal service?

AFIAIR, the Y seat pitch is the pretty much standard 31", so odd it felt so tight.

Trust you enjoyed your time in the States.

Rgds

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
Arsenal@LHR
Topic Author
Posts: 7510
Joined: Tue Mar 20, 2001 2:55 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Sat Jul 23, 2011 11:50 pm

Quoting ba319-131 (Reply 9):
Nice report and pix, shame the camera was playing up for a few of them.

Yeah, it gave me so much trouble i had to buy one in the States.

Quoting ba319-131 (Reply 9):
Good to catch the 764, a rare breed indeed with just 2 carriers operating them on the globe, amazing it was so unpopular really.

It's fast becoming my favourite plane, a 767 with 777-style interiors, great engine noise and a real ''big plane'' feel to it. Always bugged me why more airlines weren't interested in it.

Quoting ba319-131 (Reply 9):
Trust you enjoyed your time in the States.

I had a blast, it's easily my favourite country to visit, it helps when you have your entire extended family living there.
In Arsene we trust!!
 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Sun Jul 24, 2011 5:46 am

Quoting ba319-131 (Reply 9):
Were wine/beer still offered FOC with the meal service?

Wine and Beer are complimentary period.

cheers : DALelite
They loved to fly and it showed..
 
nethkt
Posts: 1014
Joined: Thu Apr 19, 2001 10:27 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Sun Jul 24, 2011 5:01 pm

Thank you for the trip report on Boeing 767-400ER!
It's one aircraft I'm dying to fly on, so either Continental (United) or Delta!! I love the 777 overhead bins on 767s.
Less crowd on the 767 too  

I'd love to see a better pic of meal too.
As mentioned by other member, most of the pics are really over exposed!
I had to find my Prada sunglasses!!  

Thanks again for sharing!!
Let's just blame it on yields.
 
MSS658
Posts: 2454
Joined: Sat Oct 16, 2010 8:16 am

RE: Delta Economy: LHR-DTW (pics) Part 1

Wed Jul 27, 2011 11:01 am

Thanks for sharing this trip report on the 764. Have yet to been on the 76-400 from DL only CO.
Next trip report: Well worn A330s and Hassle free MUC transfer

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