abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Oct 02, 2011 7:47 pm

Feedback always appreciated.




I > Background:
After my amazing Suriname trip, and my PY flight from PBM to POS (reviewed here: Suriname Airways PY 9916: JAN/11: PBM-POS: Y Cabin (by abrelosojos Aug 14 2011 in Trip Reports)), my business meeting in MIA meant taking a BW flight from POS to FLL. I love self constructing connection itineraries and this was no exception. The BW flight was bought on Caribbean Airlines website at http://www.caribbean-airlines.com/.

Surprisingly, there have not been many reviews of Caribbean Airlines/BWIA's operation, and I believe this is the first review of their operation between POS and FLL.

II > Pre-Flight:

a) Before Airport:
Caribbean Airlines is the national airline of Trinidad and Tobago. The airline is also flag carrier to Jamaica through the purchased Air Jamaica. The airline began operations on 1 January 2007, replacing its predecessor, BWIA West Indies Airways. Caribbean Airlines flies from the Caribbean to the United States, Canada and South America, with most services originating in the T&T capital of Port of Spain.

b) At Airport:
Port of Spain's airport is one of the most generic ones I have seen out there. Trinidad & Tobago has so much culture, and its unique multi-racial history should have been a great framework for an airport - but instead, POS feels like a random airport somewhere in the middle of the U.S.

Anyways, since this is not really an "airport review", I will skip my rant on POS' design and focus on the check-in experience. BW's CSA's were rather aloof and the girl who checked me in did not have much to say. Thankfully, she was able to give me a seat at the bulkhead because I wanted to clear US CBP fast. The agent finally looked up at me and smiled when I told her I had no check-in baggage. Haha. It seems Trini's do travel with their kitchen sink as well.

After check-in, I went through a quick security to the gate. POS had recently got rid of exit immigration procedures and this had thrown a lot of people in the loop. Since I had some time before the flight, I went to one of the cafés, got a large coffee, and watched airplane movements.

50 minutes prior to boarding, I went to the gate and was amused at the sea of humanity that were taking BW's flights to the U.S. and Canada. I wondered why the airline has had such a checkered financial history given the natural VFR traffic, and the oil wealth of the country. Anyways, when boarding was called in, everyone jumped and we all eventually made our way to the B737-800 aircraft.

There was no greeting at the door, and the crew pretty much stayed out of the way of the passengers - all felt very impersonal. Y load was 90% .

Airport - External:

(Port of Spain Airport)


Check-in:



Airport - Internal:


*

*


(FIDS)


(Post Security @ POS)

*


Scenes of the tarmac:


*

*


Lounge: NONE



Boarding:


(Gate Area)


(Boarding)
NONE



III> In-Flight:

a) Service Schedule + Impressions:
Snack boxes were distributed around 30 minutes after reaching cruising altitude followed by a beverage service. Nothing beyond that - which was surprising as the flight was over 4 hours long.

b) Aircraft + Seats:
I have not been a huge fan of BW's hummingbird 737 look, but the aircraft looked well maintained from the outside. Inside, it was a different story. The cabin looked tired and worn out. The cloth interior with hues of ugly grey, charcoal, and dark blue made it seem very 1980's corporate staid. Having pieces of clothing on the seat and around the cabin torn further created a depressing aura. This was also present in the bathroom ... complete with dingy lighting. Seriously people, we are in 011. Not 1988.

The seat itself was your average old school economy class seat. Recline was average and the pitch tight in every seat ... except mine  .

Aircraft:
(BW 738)


Views from Aircraft:

NONE



General Seat Views + Seat Legroom

(Seat)
NONE
*
(Front of seat)
NONE
*
(Seat controls)

*
(Legroom: plenty at this particular Y seat)


Seat Recline + Angle View:


*


Cabin:


*


(Blanket ++)


(Bathroom)

(Carpet and other parts were not well maintained)


c) Meal + Beverage:
30 minutes into the flight, the meal service commenced. This consisted of a one of those ubiquitous snack-boxes that are becoming a staple on so many short flights by "ex-flag" carriers. On BW, it consisted of a very plain croissant with a strip of ham, and a rather filling chocolate wafer biscuit. It was OK - and very average - but common on flights in the Americas. Sadly, the drinks cart took forever to come to my row, and I settled for a Diet Coke and some water.

No other meal or beverage service offered, and the crew did not come with water or anything. Pretty poor for a flight of this stage lenght.

(Snack box)

*
(Contents of aforementioned snack box)


d) Inflight Entertainment:
There was no in-flight magazine in the form of audio and video - thought it was sad because they had the hard equipment to show stuff. For a flight over 4 hours, this was not acceptable. Perhaps those familiar with BW's product can comment on whether this is a regular experience? Their in-flight magazine "Caribbean Beat" was fairly informative and gave an update of the cultural calendar of the remarkable diversity that is present in Trinidad and Tobago.

(TV monitors onboard)


(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
I can generally chat with anyone ... just not the Caribbean Airlines crew. They were very informal, rarely smiled, and I never saw them interact with any of the passengers. It felt like they all had somewhere else more important to be. From boarding to the minimal service, they pretty much did their own thing and stayed away from the passengers. Very sad given how naturally friendly the Trini people are. Perhaps it is an one-off, but I did not get the best impression from the cre.

IV> Post-Flight:
I significantly prefer landing in FLL than MIA ... and this time was no exception. Immigration and customs was fast, and I was out curb side in 20 mins. This would not happen in Miami!



V> Impressions + Scores:
My experience with Caribbean Airlines can best be described as mediocre. Nothing really stood out besides being transported from point A to B safely. From their average ground handling to the lack of any charm in-flight, I kept on wanting more. Alas, this was not to come. While I can tolerate their hard product for flights of this stage length, their crew needs an attitude change before Caribbean Airlines can be serious about service. Unfortunately, this will only happen when there is further competition in the region.

A totally forgettable flight - thumps down. If offered choice and alternate airline, I would probably chose the later.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
6.11: Caribbean Airlines (119): 01/2011
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

NONE
Live, and let live.
 
User avatar
rogerbcn
Posts: 1173
Joined: Fri Sep 15, 2006 10:45 pm

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Oct 02, 2011 8:12 pm

Hola Abrelosojos!

Great to read about an unusual route and an unusual airline here. I think it is the first time I read anything about both.

It seems their service was quite mediocre, to say the least: poor crews, poor food, poor plane... not very pleasant really.

I have always wondered if airlines know of this page and read the TRs. They can really find a big deal of information from customers and use it to improve their performance.

Salut!

Roger
"At reise er at leve" H.C. Andersen (Travelling is Living)
 
The777Man
Posts: 5923
Joined: Sun Jul 04, 1999 4:54 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Oct 02, 2011 8:15 pm

Hi Alex!

Nice report with nice pictures ! Too bad BW wasn't that great and hte aircraft does look worn from the pictures in the report!

The blanket looks great though!  

The777Man
Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
 
baje427
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 12:01 am

Its unfortunate CAL seems so generic
 
beeweel15
Posts: 901
Joined: Sun Nov 30, 2003 12:59 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 1:05 am

Quoting baje427 (Reply 3):
Its unfortunate CAL seems so generic

Better things are coming and you will be surprised.
 
safetyDemo
Posts: 151
Joined: Mon Sep 24, 2007 4:39 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 1:10 am

I find it so interesting that they are so bland, coming from such a rich home country.

Question: I noticed your drinks were both served in paper cups. I personally do not enjoy this as I find the cups begin to deteriorate when cold beverages are placed in them. Did you experience this?
Please direct your attention to the flight attendants in the cabin...
 
Burj
Posts: 745
Joined: Sun Nov 18, 2007 6:46 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 1:32 am

Interesting trip report!

It is disappointing to hear that the planes aren't as nice on the inside as the outside would make you think. The hummingbird livery is quite cool!
 
aflyingkiwi
Posts: 428
Joined: Tue Nov 16, 2010 4:52 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 2:45 am

Great Report.

Disappointing to hear that you had such an average flight. There doesn't seem to be anything positive to say about this BW flight, The food looks bad, cabin not in great condition, disappointing crew etc.

Thanks for sharing

Regards,
aflyingkiwi

[Edited 2011-10-02 19:45:32]
 
ba319-131
Posts: 8149
Joined: Sat Jan 13, 2001 1:27 pm

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 7:18 pm

Hi Alex,

Good to be reading another TR from you, though a shame it's not a positive experience, I 'thought' Caribbean Airlines would be showing the warmth of the region and the people, appears not!

Quoting abrelosojos (Thread starter):
Surprisingly, there have not been many reviews of Caribbean Airlines/BWIA's operation,

- True, can't remember reading one for some time!

Quoting abrelosojos (Thread starter):
I believe this is the first review of their operation between POS and FLL.

- I think you could well be right.

Quoting abrelosojos (Thread starter):
There was no greeting at the door, and the crew pretty much stayed out of the way of the passengers - all felt very impersonal

- Shame, never a good start not being welcomed at the front door.

Quoting abrelosojos (Thread starter):
Snack boxes were distributed around 30 minutes after reaching cruising altitude followed by a beverage service. Nothing beyond that - which was surprising as the flight was over 4 hours long

- The whole snack/service episode seems quite dissapointing, especially for a flight of this length.

Quoting abrelosojos (Thread starter):
The cloth interior with hues of ugly grey, charcoal, and dark blue made it seem very 1980's corporate staid

- Wow, very drab, I expected a more colourful interior, what were they thinking??

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
MSS658
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Joined: Sat Oct 16, 2010 8:16 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Mon Oct 03, 2011 10:15 pm

Hi Alex

Nice trip report, thanks for sharing it with us. Sorry to hear about the crew. But, that's what you get in a region with minimal to no competition. Have had similar stories on FI and S4.


Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
PlaneHunter
Posts: 6512
Joined: Tue Mar 14, 2006 3:17 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Tue Oct 04, 2011 6:23 am

Hi Alex,

great review as usual, very nice to see a report about Caribbean Airlines. The product is not impressive at all - as a niche carrier, it should try to differentiate itself from the competition.


PH
Nothing's worse than flying the same reg twice!
 
lychemsa
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Joined: Sun Oct 11, 2009 8:39 pm

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Tue Oct 04, 2011 4:47 pm

It seems better to fly on a US carrier.
 
globalflyer
Posts: 724
Joined: Tue Dec 20, 2005 4:15 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Tue Oct 04, 2011 4:56 pm

Hi Alex...great to see another TR! Sadly most of the carriers in this part of the world offer a similar service. But at least you did receive a snack, whereas on a US carrier you would most likely have to pay for it. It is sad to see poor service onboard the flight. You would think that they would want to be representatives for their nation. I am going to guess most of the pax are locals and VFR traffic. I noticed the glares on some of their faces when you snapped the phots inside the cabin!   Another great TR. Cheers, William
Landing on every Continent almost on an annual basis!
 
Flightsimboy
Posts: 1408
Joined: Sun Sep 11, 2005 12:49 pm

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Tue Oct 04, 2011 7:39 pm

I guess their interiors and services are not as colourful as their Hummingbird livery bird aircraft as seen on approach at YYZ. The Air Jamaica operated by Carribean Airlines also come to YYZ. The former has the nicer livery.

Quoting abrelosojos (Thread starter):
It seems Trini's do travel with their kitchen sink as well.

It's not just the South Asians getting a bad wrap. But then again Trinis are also of South Asian origin lol.

Quoting abrelosojos (Thread starter):
I went to the gate and was amused at the sea of humanity that were taking BW's flights to the U.S. and Canada.

They are the preferred choice from US & Canada especially the latter to the Carribean
 
abrelosojos
Topic Author
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 4:41 am

Quoting rogerbcn (Reply 1):
Hola Abrelosojos!

Great to read about an unusual route and an unusual airline here. I think it is the first time I read anything about both.

= Thanks Roger. I am glad you enjoyed.

Quoting rogerbcn (Reply 1):
It seems their service was quite mediocre, to say the least: poor crews, poor food, poor plane... not very pleasant really.

= Yup. Surprising as for whatever reason I expected more.

Quoting rogerbcn (Reply 1):
I have always wondered if airlines know of this page and read the TRs. They can really find a big deal of information from customers and use it to improve their performance.

= A lot of them - especially Asian carriers - monitor this board.

Quoting The777Man (Reply 2):
Hi Alex!

Nice report with nice pictures ! Too bad BW wasn't that great and hte aircraft does look worn from the pictures in the report!

= Thanks Lars.

Quoting The777Man (Reply 2):
The blanket looks great though!  

= You have an eye for detail.

Quoting baje427 (Reply 3):
Its unfortunate CAL seems so generic

= Yup. And, a few years down the road, I won't even remember I took this flight ... except when on A.Net.

Quoting beeweel15 (Reply 4):
Better things are coming and you will be surprised.

= What is coming? Please tell us!

Quoting safetyDemo (Reply 5):

I find it so interesting that they are so bland, coming from such a rich home country.

Question: I noticed your drinks were both served in paper cups. I personally do not enjoy this as I find the cups begin to deteriorate when cold beverages are placed in them. Did you experience this?

= Ya. I always find it weird - but have sort of got used to it in YCL.

Quoting Burj (Reply 6):

Interesting trip report!

It is disappointing to hear that the planes aren't as nice on the inside as the outside would make you think. The hummingbird livery is quite cool!
Quoting aflyingkiwi (Reply 7):
Great Report.

Disappointing to hear that you had such an average flight. There doesn't seem to be anything positive to say about this BW flight, The food looks bad, cabin not in great condition, disappointing crew etc.

Thanks for sharing

Regards,
aflyingkiwi

= Yup. If the crew was even a little more genuine, I'd probably have overlooked some of the hardware/other software issues.

Quoting ba319-131 (Reply 8):

Quoting abrelosojos (Thread starter):
Surprisingly, there have not been many reviews of Caribbean Airlines/BWIA's operation,

- True, can't remember reading one for some time!

= Surprising isn't it? We have a lot of Caribbean members, so surprising indeed ...

Quoting ba319-131 (Reply 8):
Quoting abrelosojos (Thread starter):
Snack boxes were distributed around 30 minutes after reaching cruising altitude followed by a beverage service. Nothing beyond that - which was surprising as the flight was over 4 hours long

- The whole snack/service episode seems quite dissapointing, especially for a flight of this length.

= Ya. 4+ hours and only one water run.

Quoting MSS658 (Reply 9):
But, that's what you get in a region with minimal to no competition. Have had similar stories on FI and S4.

= Funny you mention S4 ... was thinking of them.

Quoting PlaneHunter (Reply 10):
Hi Alex,

great review as usual, very nice to see a report about Caribbean Airlines. The product is not impressive at all - as a niche carrier, it should try to differentiate itself from the competition.


PH
Quoting lychemsa (Reply 11):
It seems better to fly on a US carrier.
Quoting globalflyer (Reply 12):

Hi Alex...great to see another TR! Sadly most of the carriers in this part of the world offer a similar service. But at least you did receive a snack, whereas on a US carrier you would most likely have to pay for it. It is sad to see poor service onboard the flight. You would think that they would want to be representatives for their nation. I am going to guess most of the pax are locals and VFR traffic. I noticed the glares on some of their faces when you snapped the phots inside the cabin!   Another great TR. Cheers, William

= I always thought BW could do a product differentiation like HA ... which has maintained impressive profits while taking on the big US boys (usually defense from BW) . Can someone confirm what US service offering on these flights are?

Quoting flightsimboy (Reply 13):

Quoting abrelosojos (Thread starter):
It seems Trini's do travel with their kitchen sink as well.

It's not just the South Asians getting a bad wrap. But then again Trinis are also of South Asian origin lol.

= Having traveled extensively, South Asians actually are not even in the top 20 - try the Colombians and the Pinoys with their Balikbayan boxes - ooooooooooooo and my new favorite - Africans flying out of HKG or CAN!

Thanks a lot for reading.

Saludos,
A.
Live, and let live.
 
Burj
Posts: 745
Joined: Sun Nov 18, 2007 6:46 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 5:13 am

BTW the photo from the front of cabin is great because there are at least 3 people who are giving you the stink eye!
 
richierich
Posts: 3295
Joined: Sat Nov 04, 2000 5:49 am

RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 2:08 pm

That is a pretty dowdy cabin, I have to say. I don't necessarily mind muted colors but I do like the cabin to be well-maintained, and considering the B738 is not a very old aircraft from a relatively new carrier, I'd have expected better from Caribbean Airlines. Either way its certainly not a carrier I have seen too many trip reports for - thank you for uploading!

Just out of curiosity, what tail number were you on? I didn't see that listed in the report and I was wondering if you were on the aircraft that crash-landed at GEO on July 31, 2011. Thankfully everybody on that flight got out alive but the aircraft was in several pieces and written-off.
None shall pass!!!!
 
globalflyer
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 2:22 pm

I know that services on DL and AA from Caribbean points North are buy on board in terms of food service. FCL/JCL usually will receive a meal service of some sort depending on length of flight and time of day. I recently flew r/t ATL-SKB and we received Breakfast down choice of hot or cold item and on return received Lunch which was a choice of a chicken salad or sandwich. This was in JCL and the flight was around 4 hours in length. Same goes for an AA flight in JCL return MIA/UVF.
Landing on every Continent almost on an annual basis!
 
MHTripple7
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 5:45 pm

Nice and thorough trip report as usual! BW looks like an average airline, perhaps a little below average.

Quoting abrelosojos (Thread starter):
Snack boxes were distributed around 30 minutes after reaching cruising altitude followed by a beverage service. Nothing beyond that - which was surprising as the flight was over 4 hours long.

I hate this. I'm always so hungry on long flights that do not serve meals.

Quoting abrelosojos (Thread starter):
The cabin looked tired and worn out. The cloth interior with hues of ugly grey, charcoal, and dark blue made it seem very 1980's corporate staid. Having pieces of clothing on the seat and around the cabin torn further created a depressing aura. This was also present in the bathroom ... complete with dingy lighting. Seriously people, we are in 011. Not 1988.

That cabin looks terrible. One of the worst 737NG cabins I've seen. It could definitely use a refurbishment.

Thank you for posting!
 
akhmad
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 6:05 pm

Hi Alex,

Your trip report about BW is very refreshing and enjoyable. Really!

But I cannot help feeling disappointed about your on board experience. A single tiny snack run by distant cabin crew members on a four hour flight and no smile whatsoever. It just does not fit my ideal picture of flag carrier of countries where people are famous of their genuine hospitality, friendliness and art of cooking. Have I missed anything?  

Thank you for sharing. Hopefully your report will rouse BW somehow.

Best wishes,
Suryo

[Edited 2011-10-05 11:27:50]
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stipica
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 7:56 pm

Hi Alex ! ...

Quoting abrelosojos (Reply 14):
I always thought BW could do a product differentiation like HA ...


heheheh My thought as soon as I started to read yours negative comments ... BW ( like some other airlines as well as some countries ) have resources and markets, and all potentials for marketing and branding ,but simply do not know to connect all components in the success ... pity ... I am not familiar with that part of the world so thanks for the efforts ... good luck ... stipica  
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airjamaica
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Wed Oct 05, 2011 8:10 pm

Quoting richierich (Reply 16):
Just out of curiosity, what tail number were you on? I didn't see that listed in the report and I was wondering if you were on the aircraft that crash-landed at GEO on July 31, 2011. Thankfully everybody on that flight got out alive but the aircraft was in several pieces and written-off.

That aircraft in question is no longer in service. Last thing I read was that it is currently in a hanger at GEO.
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richierich
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Thu Oct 06, 2011 2:26 pm

Quoting airjamaica (Reply 21):
That aircraft in question is no longer in service. Last thing I read was that it is currently in a hanger at GEO.

Right, what is salvageable will be taken but otherwise this airframe has a date with the cutter's torch.
I was just wondering if abrelesojos was on the ill-fated airframe as he didnt include a tail number in his report, which is not a criticism but it is usually de rigeur on TRs!
None shall pass!!!!
 
abrelosojos
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Fri Oct 07, 2011 5:45 am

Quoting Burj (Reply 15):
BTW the photo from the front of cabin is great because there are at least 3 people who are giving you the stink eye!

= Haha. Yes - I am pretty sure they were not the only one.

Quoting globalflyer (Reply 17):
I know that services on DL and AA from Caribbean points North are buy on board in terms of food service. FCL/JCL usually will receive a meal service of some sort depending on length of flight and time of day. I recently flew r/t ATL-SKB and we received Breakfast down choice of hot or cold item and on return received Lunch which was a choice of a chicken salad or sandwich. This was in JCL and the flight was around 4 hours in length. Same goes for an AA flight in JCL return MIA/UVF.

= I have not flown on a mainline U.S. carrier in YCL to the Caribbean for a while, so no real idea. On B6, remember getting their standard offering.

Quoting MHTripple7 (Reply 18):
Nice and thorough trip report as usual! BW looks like an average airline, perhaps a little below average.

= Agreed.

Quoting MHTripple7 (Reply 18):
One of the worst 737NG cabins I've seen. It could definitely use a refurbishment.

= The more I think of it, the more I must agree.

Quoting akhmad (Reply 19):
Have I missed anything?  

= Sadly Suryo, no!

Quoting akhmad (Reply 19):
Thank you for sharing. Hopefully your report will rouse BW somehow.

Best wishes,
Suryo

= Hope so.

Quoting stipica (Reply 20):
heheheh My thought as soon as I started to read yours negative comments ... BW ( like some other airlines as well as some countries ) have resources and markets, and all potentials for marketing and branding ,but simply do not know to connect all components in the success ... pity ... I am not familiar with that part of the world so thanks for the efforts ... good luck ... stipica  

= You know I should qualify my lack of competition comment earlier, as they receive plenty from the U.S. carriers.

Quoting airjamaica (Reply 21):
That aircraft in question is no longer in service. Last thing I read was that it is currently in a hanger at GEO.
Quoting richierich (Reply 22):
I was just wondering if abrelesojos was on the ill-fated airframe as he didnt include a tail number in his report, which is not a criticism but it is usually de rigeur on TRs!
Quoting richierich (Reply 16):
Just out of curiosity, what tail number were you on? I didn't see that listed in the report and I was wondering if you were on the aircraft that crash-landed at GEO on July 31, 2011. Thankfully everybody on that flight got out alive but the aircraft was in several pieces and written-off.

= Criticism on tail number noted. You're not the only one, and I will try to do a better job trying to note it in the future.

BTW, will check with friend at BW to see the tail I was on ... if it was the ill-fated one, it would be a little creepy. My "destiny" with Boeing 737 is scary - the one I flew with First Air crashed 2 weeks later; the one I flew with Ethiopian crashed 2 days later ...

Thanks a lot for stopping by.

Saludos,
A.
Live, and let live.
 
richierich
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Fri Oct 07, 2011 7:59 pm

Quoting abrelosojos (Reply 23):
= Criticism on tail number noted. You're not the only one, and I will try to do a better job trying to note it in the future.

BTW, will check with friend at BW to see the tail I was on ... if it was the ill-fated one, it would be a little creepy. My "destiny" with Boeing 737 is scary - the one I flew with First Air crashed 2 weeks later; the one I flew with Ethiopian crashed 2 days later ...

It would be interesting to know which aircraft you were on but the lack of a tail number is NOT a criticism! I thoroughly enjoy your reports, this one included, and I appreciate your honest assessments even if they are not exactly in line with some of my own experiences.
None shall pass!!!!
 
Avianca
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Mar 11, 2012 2:10 am

very interesting the report, specially I used last week the first time BW, on CCS-POS-GEO-POS-CCS routing with a mix of ATR72 and 738.

Quoting abrelosojos (Thread starter):
POS had recently got rid of exit immigration procedures and this had thrown a lot of people in the loop

really good, well immigration in POS was so far for me one of the worst once around the world, very rude officers... asking and asking and asking... they only left behind to ask me to sing them a song... I am specially surprised about this as T+T has barley any Visa ristrictions

Quoting abrelosojos (Thread starter):
There was no greeting at the door, and the crew pretty much stayed out of the way of the passengers - all felt very impersonal.
Quoting abrelosojos (Thread starter):
I can generally chat with anyone ... just not the Caribbean Airlines crew. They were very informal, rarely smiled, and I never saw them interact with any of the passengers. It felt like they all had somewhere else more important to be. From boarding to the minimal service, they pretty much did their own thing and stayed away from the passengers. Very sad given how naturally friendly the Trini people are. Perhaps it is an one-off, but I did not get the best impression from the cre.

I am surprised about this, the crew specially the purser on all my flights was very very informative, maybe to informative!

Quoting abrelosojos (Thread starter):
Snack boxes were distributed around 30 minutes after reaching cruising altitude followed by a beverage service. Nothing beyond that - which was surprising as the flight was over 4 hours long.

looks not really good, well at least they have on the 738 flights a nice selections of soft drinks and juices, on the ATR72 only 1 juice or water.

Thanks again for the very interesting report.
saludos
Avianca
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Mar 11, 2012 7:26 am

Quoting abrelosojos (Thread starter):

Hi abrelosojos

Great trip report. I agree that the Y service and interior on Caribbean Airlines isn't really top notch as I have flown them myself in Y on all my flights with them, the service now is a major downgrade from what it used to be in the BWIA days. However a couple months ago I had some family members fly Caribbean J service on KIN-ANU and they were surprised that it wasnt bad at all and they said it was almost like restaurant quality! At first I didnt believe them, but then I ask here on a.net, if you take a look at this thread and look at reply 78 by Caribbean484 you can see some pics of J service on YYZ-POS:

A Spotter's Paradise- Caribbean Aviation Thread 93 (by BW424 Dec 18 2011 in Civil Aviation)

Sure, not 5 star quality, but a better serving than on their Y service
Please let me know... If you know this is the end of the world, Let me know... If you know the truth...
 
dreamlinerAL
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RE: Caribbean Airlines BW 480: JAN/11: POS-FLL: Y Cab

Sun Mar 11, 2012 5:05 pm

Hi A

Another well reported trip as usual.

Personally I founded the Y of BW very good on my flight, three weeks ago form POS to GEO.

True, the flight was short but it was a full service, alcohols included for free, good IFE, new aircraft in Air Jamaica colors.

The FA were very nice and always with the smile.

All this comparing to AA who brought me to POS I will choose BW for sure.

Thanks for the time and effort you put in,doing these beautiful TR

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