SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 7:33 pm

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These days when it comes to the Middle East all we hear about are the so called ‘big ME3,’ Emirates, Qatar Airways, and Etihad. It is easy to forget that there are numerous other Middle Eastern carriers in existence, each with their own unique story. At one extreme you have relative new comers such as Oman Air which have set the bar quite high with their opulent luxury and world class service. On the other hand you have legacy run carriers such as Kuwait Airways which set the bar rather low while being stuck in limbo. However there are some airlines that fall in between the two like Royal Jordanian Airlines - the national carrier of the Kingdom of Jordan.

Much like Kuwait Airways, Royal Jordanian has been around for much longer than the “big ME3” of the region. The airline has continuously adapted to the ever changing landscape that is aviation, especially in the Middle East. For a while now we have been hearing about the amazing turnaround Royal Jordanian has made since the early part of the decade. One of the airlines biggest supporters has been none other than our favorite trip report writer, Ronerone (Roni.) The airline has received a great deal of publicity as of late, not just for their improved in-flight service, but their membership into oneworld.

Last year the airline introduced its latest advertising campaign “The Art of Flying.” It is a simple marketing tagline that evokes images of style and glamour. The commercials seem to emphasize the finest Middle Eastern hospitality with a modern and sophisticated twist. As someone who follows airline marketing, I have to admit these videos lure me in with their sense of calm and serenity. They portray Royal Jordanian as a rather modern and vibrant carrier.

Royal Jordanian: Journey In Royalty (From 2006)

Royal Jordanian: Corporate Video (From 2012)

After our last trip together on Cathay Pacific, Roni and I decided it was time take another trip, and Royal Jordanian popped up with a very appealing one way business class fare from Colombo to various cities in its network. Once booked, we made plans to head to Colombo for our “Journey into Royalty.”

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SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 7:35 pm

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Royal Jordanian 195
Colombo – Amman
Airbus A340-200 (JY-AIB) (Princess Iman Bint Abdullah)
Seat: 4J
Scheduled Departure Time: 06:25
Actual Departure Time: 06:39
Scheduled Arrival Time: 10:10
Actual Arrival Time: 10:52


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Photo © Yochai Mossi - AirTeamImages
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Photo © Roni Hawi

Check In: After a rather early wake up call, both Roni and I arrived at the airport shortly after 4:00 am where our bags were promptly x-rayed before we were allowed to enter the terminal. The check in area is separated into two areas, the first one is dedicated for SriLankan Airlines, and the second for all other airlines.
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Following another security check we proceeded to the Royal Jordanian check in counters. There were four open desks for economy as well as one dedicated for Crown Class. Thankfully there was no one in front of us so we were helped by a very friendly agent in the distinctive red RJ uniform.

“Hello sir, are you both flying Business Class?”
“Yes, we are.”



Once all the formalities were sorted, our boarding passes were issued along with a distinctive lounge invitation.



Both of us headed towards immigration which involved a little bit of waiting this morning. After a bit of rummaging through the various shops for some souvenirs, Roni and I made our way to the Araliya Lounge.

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We were greeted at the door and let in with a smile where we promptly found a seat in the corner with a nice view of the apron.

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There was quite a large selection from the breakfast buffet which included various Sri Lankan and Western dishes.

Scrambled eggs
Baked beans
Roasted potatoes
Chicken sausages
Chicken bacon
Rice pilaf
Yellow dhal
Kiribath (Rice cakes)
Chicken curry
Fish sambal
Sri Lankan paratha
Various kinds of Pastries
Various kinds of bread
Various kinds of Fruit
Cheese and crackers

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I went for the kiribath, chicken curry, and paratha to accompany my Ceylon tea.

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Despite the curry being delicious, my mouth was on fire! I had to go back and get some pastries to cleanse my palate. I have never been a large fan of spicy food, but I must admit this curry was worth it.

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Around 5:25am we made our way to the gate which happened to be directly opposite the lounge. Clearing security took a few minutes before we were welcomed into the gate area by a smiling ground staff member in yet again the distinctive RJ red uniform. Boarding had not begun as of yet, so we were all huddled up in the holding area. A quick glance at fellow passengers boarding passes revealed that quite a few were headed to Rome and London today.

Boarding: A couple of minutes later a ground staff member in a blue SriLankan Airlines sari opened the door to the jetway. A mad stampede ensued, but as Roni and I were relatively close to the door, we managed to escape the rioting mob behind us. Thankfully a dual air bridge was in use today, which meant Crown Class passengers could board from door number one.

Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Zigzagging our way through the galley gossip, our path was blocked by the crew, and they did not give us any way to proceed. Instead, we waited a few moments until they were done before squeezing our way through and turning right. Roni and I proceeded to our seats without interacting with a single crew member. We stowed our belongings and sat down.

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At first glance, the cabin was in great shape and the seats were very comfortable. The 83 inches of legroom was very noticeable, and was much appreciated. The cabin temperature was very comfortable at this point in time, but that was all about to change. A female flight attendant came up from the economy section and grabbed the male purser right as he was passing our seats.
“Rami, the cabin is too cold, turn the air condition down.”

Once the cabin filled up, the cabin crew started making some appearances in the cabin by just walking around and staring at passengers. By now the cabin was getting uncomfortably warm as it looked like Rami had just shut off the air conditioning, rather than turning it down. At this point Roni stopped a rather dubious blonde looking F/A, (lets call her Olga.)

“It’s a little hot in here; can you turn up the ….”*CUT OFF*
“Mmm YA I know I know, but not now… Later!”

Shortly thereafter, a brunette (lets call her Svetlana) who also happened to be from Eastern Europe walked out of the galley with a tray full of apple juice, orange juice, and water. Both of us selected water, which Svetlana placed on our armrest with no facial expression whatsoever. My “thank you” was ignored.

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Across the aisle in 4 A and B, a couple were seated blissfully minding their own business when all of a sudden one of the large Crown Class pillows fell out of the overhead bin and knocked their drinks clean off the armrest and onto the lady’s clothes. Naturally the gentleman rang the call button, but it was ignored. He rang it again to see if maybe the second time would be the charm, but again it was completely ignored.

Rami the male purser was casually strolling by so the couple flagged him down.

“Excuse me, one of the pillows fell out of the locker above and knocked our drinks all over. Could we get some napkins to clean this up?”

Rami looked at them, grunted, and walked away. A few seconds later Olga came by, picked up the apple juice soaked pillow, and put it back in the overhead bin. She proceeded to give the couple a few extra napkins, while offering them some more drinks. However, she failed to close the overhead bin and a few minutes later a handful of blankets fell out; thankfully this time the offending objects did not strike the couple. The gentleman proceeded to close the overhead bin only for it to be opened a few minutes later by one of the passing male cabin crew. The gentleman got up from his seat and proceeded to close the overhead bin once more, only have it opened by a passing female flight attendant moments later. Keeping in mind though, a new passenger that had boarded later on requested another pillow from Olga, whom in return gave him the same pillow that had juice all over its plastic cover.

Meanwhile on our side of the cabin, Olga and Svetlana rolled out the newspaper/magazine trolley down the aisle. Olga handed me a menu, an eyeshade, and a pair of black socks. At this point in time Roni had a look on his face that I have rarely ever seen. He turned to Olga,

“What happened to the amenity kit? Why don’t you give them out on these routes? Because it’s Colombo?”
Olga looked a bit puzzled and murmured something in a foreign language to Svetlana who just shrugged her shoulders. However Roni was not done,
“Do you only give them out on New York flights now?”
Olga shot Roni the nastiest look and said, “Hmmmm… I don’t know.”

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They both proceeded to roll the trolley quite hastily up the aisle back into the galley. Roni turned to me and started laughing at his encounter. However the best laugh was yet to come as I opened up the large and very well presented menu. Take a look for yourself:



We were not flying on April 1st (April fools day), so I could not quite understand why this menu was given to us. If these are the choices (if I can call two of the same item a choice) on a 7 hour and 30 minute flight in business class, I am in no hurry to fly this airline on a long haul to the US.

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The safety video began as we began our push back, which was delayed by a few minutes without any explanation.

Royal Jordanian A340 Safety Video

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We spent about five minutes taxiing to the runway before starting our excruciatingly lethargic take off roll.

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[Edited 2012-04-19 12:40:28]
 
SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 7:36 pm

The Flight: After a very sluggish climb, we finally broke through the clouds and the seatbelt sign was extinguished.

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Olga first walked down the aisle with a stack of headphones,
“Headphones, you want?”

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Both Roni and I accepted, and I proceeded to plug my pair in only to hear silence! When I mentioned this to Roni he gave me his pair to test out, thankfully it was just the headset and not the seat. Svetlana was walking by so I stopped her,

“Sorry but these headphones are not working.”
“You want another one?”
“Please.”
“Ok.”

True to her word, she came back a few seconds later with another pair of sealed headphones. This time they worked just fine so I started to play around with the system.

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At first glance the system is very easy to use. I browsed through some of the special features before deciding on watching “Drive” as my movie of choice.

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A quick visit to lavatory revealed this aircraft’s true age. The cabinet doors under the sink would not latch and kept swinging out which made it rather difficult to maneuver around the already small lavatory.

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There was a bottle of cologne and moisturizing cream on one of the shelves near the mirror. Strangely enough, when you removed the bottles the cabinet door would swing open with quite a bit of force - enough to give anyone a bloody nose. Needless to say the lavatory was becoming one of the most dangerous places to be on this aircraft.

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After returning to my seat we both waited for the service to begin. Close to an hour after take-off, Svetlana was standing in front of us with a handful of white table cloths. We pulled our tray tables out and she proceeded to dress them up. A short while later she was back beside us with a white linen covered breakfast tray. She placed it gently on my tray table, to which I proceeded to say “thank you.” She seemed to be somewhat taken aback and flashed a very quick smile.

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The tray contained a bowl of fruit, a bread roll, and something that resembled a croissant in a previous life. A standard bottle of strawberry jam could be found in the right hand corner, along with a similar sized bottle of honey.

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As I started to dig into the fruit bowl, Sventlana was once again beside us with a tray containing glasses of orange juice. I accepted one, but Roni declined.

“Can I have a bloody Mary instead please?”
Without smiling, she looked at him and nodded.

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My orange juice
Roni’s bloody mary

The fruit bowl contained two slices each of pineapple, watermelon, and papaya, along with two grapes. The fruits were fresh and ripe - which is about all I can ask for. The croissant had clearly seen better days, but it was edible while the bun was rather stale and hard. The orange juice tasted more like unsweetened grapefruit juice, it was extremely bitter and watered down. Our empty bowls were collected by Svetlana, who by now seemed to have warmed up to me a little. She would now make direct eye contact with me and smile, however Roni was still getting the cold shoulder.

The breakfast trolley was rolled down the aisle a few minutes later by Svetlana who smiled as she reached our seats.

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"Today we have two choices. There is cheese omelet, and second there is .. haha well another omelet with chive."
"Can I please have the chive omelet?"
"How about some cheese?"
"No thank you."
"Some sausage, potatoes or mushroom?"
"All three please."

As Roni’s turn came, he politely asked her,
“Mind if I take a picture?”
“Sure. May I ask why?”
“Trolley looks nice.”



Roni ended up picking the exact same thing I did, but he added some cheese to his for some extra flair. (See Suryo, we managed to make it different for you.) Svetlana offered some tea and coffee from the same trolley.

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My breakfast plate
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My tea
Roni’s breakfast plate with cheese and tomato additions

The omelet was flavorless, with a rubbery texture, and required a lot of salt and pepper to go down. The sausage was rather dry and had large chunk's of pepper corns in them which were extremely overpowering. Overall the meal was a huge disappointment. The Ceylon tea was decent, thankfully. Svetlanta collected our trays a few minutes later and I proceeded to recline my seat, close my eyes, and drift off into a semi state of unconsciousness.

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As of late I have been having an easier time sleeping on planes, and Royal Jordanian’s seat was certainly very comfortable. While it may not be as secluded as Etihad, or have the generous girth of Singapore Airlines, it certainly was easy to fall asleep in. The pillows provided were thick and very comfortable. The blankets were a bit on the thin side, but I hear duvets are handed out on night flights. It seems like we got the short end of the stick on this flight for some reason.

I woke up a few hours later to a dark cabin. A quick look at the in-flight map on Roni’s PTV indicated we were flying right over Dubai. I naturally had to open my window shade for this.

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As I was now fully awake, I decided to watch some sitcoms.

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At no time during this did Svetlana or Olga appear in the aisle. Now normally I am not a fan of call buttons, but as no water bottles had been passed out during the flight, there was no choice.

To Olga’s credit she was by my side within seconds.

I whispered, “can I have a glass of water please?”
She looked at me and screamed “YOU WANT WHAT?”
“A glass of water please.”
AH, WATER!”

By this point in time, not only had Roni been jolted awake by her screams, but so had half the cabin; who were now all facing our direction. I guess that will teach me never to ask for anything in flight again.

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My glass of water was delivered without any facial expression by Olga a minute later.

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My problematic glass of water
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Eventually the cabin started to spring to life.

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I noticed that Olga and Svetlana started handing out plates of something to random passengers. Roni went to the galley to investigate and came back with instructions for me. Apparently I had to go to the galley and request something to eat and drink from the crew in order to get it! Considering none of this was even on the menu, I was a bit taken a back. So I proceeded to the galley behind the grey curtain where Svetlana and Olga were chatting.

Olga looked at me and said,
“Yes?”
“Could I get a cup of tea please?”
Svetlana jumped in between Olga and I;
“Yes. You want something to eat?”
“Sure, what do you have?”
Svetlana proceeded to pull a tray halfway out of one of the cabinets with a few pastries on it.
“Can I have the fruit tart please?”
“Yes, I shall bring it to you seat.”
“Thank you.”

I went back to my seat, and as promised, Svetlana was by my side a few minutes later with a plate and a cup of tea. Dare I say, she even had a bit of a smile on her face.

On the other hand, Roni’s experience in the galley had a rather different flavor to it. It seems as if they felt like they could let their hair down a little around him.

As he entreated, Svetlana shot out her hand on her hip and with a sarcastic smile said,
“Ah, yes, what you want now?”
“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”
“Huh?”
“I am joking! What, you don’t like joke? I bring to your seat coffee and the cake, yalla”

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My fruit tart with tea
Roni’s caramel éclair with coffee

My fruit pastry was satisfying but nothing special as was Roni’s caramel éclair. Once everything was collected, Svetlana was in the aisle with some comment cards.

“Would you fill some out?”
Both Roni and I agreed.

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As you can tell, Roni had a lot to say
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The aircraft nose dipped, which coincided with the captain announcing our descent into Amman. The crew started to prepare the cabin for landing by collecting headphones, blankets, menus,’ and any other loose trash. I had been warned about Royal Jordanian’s stringent menu collection policy so I hid mine inside the magazine in the armrest.

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Svetlana first came by to collect our headphones,
“Do you have your menu?”
Both Roni and I shrugged our shoulders and pretended to look around for it. Being satisfied with the answer, Svetlana headed back to the galley.

A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

The seatbelt sign pinged, and before I knew it we were making our final approach into Queen Alia International Airport

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Arrival: We touched down relatively smoothly onto runway 8R a few minutes after 10:30 local time and proceeded to taxi towards the terminal.

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However, we stopped short and the captain came on to inform us that our gate was not free as of yet.

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After a couple of minutes, a Royal Jordanian A330 pushed back from one of the jetways and we began to power up.

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We docked at Gate 5 and the aircraft door was opened. Passing through the galley I smiled as I passed Svetlana who smiled back. Olga on the other hand was at the front door with a rather stern look on her face.

As both Roni and I had a connection to make, we proceeded towards the Royal Jordanian Crown Lounge for a quick break before heading to our connection.

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The only "other" airline that uses the RJ terminal in AMM
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SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 7:38 pm

Verdict: As you can tell by now, my experience with Royal Jordanian was a rather mixed bag. My first mistake may have been expecting a little too much from RJ. I have constantly been hearing about how wonderful the airline has become, and how they have changed for the better. In hindsight, this was probably a perfect set up for failure. Regardless, my high expectations cannot forgive the horrendous catering or the rather lackluster service from the two flight attendants serving Business Class.

There are some definite positives to flying Royal Jordanian, mainly the Crown Class seat on the A340 in particular. The seat reclines into a very comfortable flat bed, something many leading airlines have still yet to implement in their business class cabins. With regards to the IFE, it was AVOD and more importantly was accompanied by a decent selection both in terms of quality and quantity. The picture quality was also sharp which complimented nicely with the noise canceling headsets. The 20 year old A340 was also in decent shape for its age- at least when it came to the cabin. The lavatories could definitely use some work though.

However, the catering on this flight was an utter disaster. A lavishly decorated menu is worthless if there is more blanks space than writing. Also, I cannot understand why the choices were two slightly altered versions of omelets. I have more choice on some of my domestic flights in the United States! The quality of the so called offerings was equally abysmal. I have flown SriLankan Airlines out CMB and know the station is very capable of producing some excellent breakfast dishes. It is sad when I have to say the industrial tasting fruit tart (something not even mentioned on the menu) was the best thing I ate on this 7 hour flight.

As for the genuine hospitality displayed on this flight, there was none! Royal Jordanian should be appalled at the standard of service that was provided to their Crown Class passengers on this flight. I’d gladly take a US airline grandma any day over Olga and Svetlana. There was no finesse, no warmth, and no genuine hospitality in their service delivery. They were clearly not there to serve, as we were nothing but an inconvenience.

Some may say this was a Colombo flight, so I should expect service that has been toned down to match the local market. In my opinion the Colombo market is no less valuable to Royal Jordanian than Bangkok, Dubai, or Paris. A quality airline such as Royal Jordanian should have consistent service standards throughout its route network, not just on handful of cherry picked routes. Did Royal Jordanian show me “the art of flying?” Not by a long shot!


Score:
Check In: 9 (Performed efficiently and quickly with a smile)
Lounge: 7 (Standard contract lounge with decent catering and views)
Boarding: 5 (Being made to wait in the gate area only to be ignored onboard)
Seat: 9 (A very comfortable flat seat, if only lacking in privacy)
Service: 4 (Started off very cold and aloof, but eventually became bearable)
Entertainment: 8 (Nice big PTV with a decent AVOD selection)
Food: 4 (Lack of choice, taste, and overall quality)
Aircraft: 7 (Showing some signs of age, particularly in the lavatories, but overall decent)
Arrival: 10 (Quick and painless, no complaints here)

63/90 = .700

Royal Jordanian Scored a 70%

Some Previous Trip Reports:


Cathay Pacific: Re-Discovering The Heart Of Asia
The Evolution Of Change: Gulf Air Vs. Jet Airways
A Mile & More With Lufthansa
The Last Boutique Airline: OpenSkies To Paris
Kingfisher First On The A330: Redefining Luxury
Virgin America Delivering On Grand Promises
Qatar Airways: Your Five Star Airline?
Back To My Roots: KLM World Business Class
Etihad: A Diamond In The Rough
The Art Of Service: Kingfisher & Jet Airways
Air France: The Best Place On Earth?
Korean Air Business: Excellence In Flight?
Skyteam Challenge: Air France Business Class
Did AA Persuade A Skyteam Elite To Switch?
Battle For The Best: Song Vs. JetBlue
Malaysia: Asia’s Best Kept Secret?

http://i44.photobucket.com/albums/f42/SR747300M/Royal%20Jordanian/RJBanner3.jpg
 
ATLFlyer323
Posts: 487
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RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 10:26 pm

Wow! This has definitely been one of the more interesting trip reports I have read in a while. I really hope someone from RJ reads this, as I agree with your opinions, you were not treated like a proper premium customer should be! It will be interesting to see if you hear anything form RJ based on your comment cards, or this report.

Anyways, great report! Can't wait to read more.

-Brandon
Everyday, the fluffy temptation of wheat!
 
patagon
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RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 10:28 pm

nice trip report, I really enjoyed every part
 
Carfield
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RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 10:43 pm

Sadly I agree with your verdict... RJ seems to go through a rejuvenation phrase five years ago with all the renovation in the cabin product and the entry of Oneworld Alliance, but for the past year or so, things have go down dramatically. The service that I had reported is no longer in existence and things are heading down south quickly with RJ. CMB is often not a glorious destination but there should be a basic standard. The fact that RJ thinks that only one meal is sufficient on this flight is beyond me. I expect a snack service prior to arrival.

However, there is often one big problem - the F/As don't do mid-flight service - water runs or anything else. On North American flights these flights are okay because they have bottled waters in the bar area along with snacks. So one can help themselves, but on these secondary flights, things are rough.

Menus - I always take them and there has never been a problem. I will be very upset with the way Olga goes through my stuff.

Amenity kit - the Bulgari amenity kit is only available on transpacific flights, and from BKK to AMM, but on other flights, they use to have a smaller amenity kit with basic amenities. Intra-Middle East flights don't have any kits.

It is sad to see how RJ has continued to perform and I hope Roni's letter will make a difference. I hope RJ is reading this trip report and this kind of publicity speaks louder than any of the fancy advertisement that RJ puts out.

Thanks for sharing,
Carfield
 
lukeyboy95
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RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 11:20 pm

What a great report...

I feel faint after reading it. Ha. Excellent work on the layout too. It read very easily.

Quoting SR 103 (Thread starter):
On the other hand, Roni’s experience in the galley had a rather different flavor to it. It seems as if they felt like they could let their hair down a little around him.

As he entreated, Svetlana shot out her hand on her hip and with a sarcastic smile said,
“Ah, yes, what you want now?”
“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”

Really, this is very well described. I particularly enjoyed this... Roni seemed to bring out their naughty side.
But more seriously, this seems to be a reoccurring thing. I think Gabrielchew had something similar on a BA Larnaca flight recently... the sort of pretending you can't think. I get humour, but this isn't in good taste to a business class customer. They always do it in economy... and aren't always joking!

Oh RJ, how you have faded.

Thanks

L
Breaking down the stereotypes - one by one
 
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SOBHI51
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RE: Royal Jordanian: The Lost Art Of Flying

Thu Apr 19, 2012 11:33 pm

Are you sure you were flying RJ, and not the old Aeroflot or Interflug?

Very interesting report.
I wonder if the comments that Roni wrote caused the GM of Alia to resign? 
I am against any terrorist acts committed under the name of Islam
 
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NZ107
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 1:37 am

Hi Anosh,

Another really enjoyable read, thanks for sharing. Also great pics to accompany, especially of the ones overflying Dubai!

What a disappointment. So that's two flights reported on in a row which Roni has been on and has ended up being a real let down. Good to see the A342 still flying strong.

Quoting SR 103 (Reply 1):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Sounds like a sign.. Don't bother boarding through this door as nobody will be treated like premium passengers!

What poor service. I would have been most disappointed if I had paid for that J seat.

Was there much point of trying to keep the menu when there was basically nothing in it?  
But on the other hand, it sounds pretty stupid to go fetching for a piece of cardboard. I could fully understand if it was in one of those leather pouches you see on some airlines.

At least the seats were comfortable. I could just imagine such crew coupled with CX's current (awful) Y seats to make for a completely unpleasant journey.

Well, Roni, what do suggest now? Wait a few years and see if they revolutionise and change with the times? Or just stick to the CX we all know will perform? I start to wonder what the service is like in Y..


Thanks again,

Nicholas
It's all about the destination AND the journey.
 
767747
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 2:34 am

Wow, SR 103 what a report about RJ!

The stylish advertising, and the great looking cabin make the experience seem to be one of the best airlines in the world, but your report shows us that this is not the case at all! I'm appalled by the service level on your flight! It seems almost laughable how the flight attendant was snooping around your seats for the menu?! Wow!

Thanks for sharing!

Matthew (767747)
I love to fly!
 
Flightsimboy
Posts: 1408
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 3:15 am

What a great report that I have to say it kept me so mesmerized!! Thoroughly enjoyed it.

Quoting SR 103 (Thread starter):
These days when it comes to the Middle East all we hear about are the so called ‘big ME3,’ Emirates, Qatar Airways, and Etihad. It is easy to forget that there are numerous other Middle Eastern carriers in existence, each with their own unique story

Ah yes the Trinity of the aviation world!!

Quoting SR 103 (Thread starter):
Much like Kuwait Airways, Royal Jordanian has been around for much longer than the “big ME3” of the region.

Talking of Kuwait Airways I need to do a trip report for my trips over 15 years ago!!

Quoting SR 103 (Reply 1):
Despite the curry being delicious, my mouth was on fire!

You were in Sri Lanka after all, where the spices are literally from Hell!!

Quoting SR 103 (Reply 1):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Zigzagging our way through the galley gossip, our path was blocked by the crew, and they did not give us any way to proceed. Instead, we waited a few moments until they were done before squeezing our way through and turning right. Roni and I proceeded to our seats without interacting with a single crew member. We stowed our belongings and sat down.

Unfortunately this tone was set for the rest of the flight. Sad!! I'm not even going to quote the rest of the entire report which was truly the entire report. Could it be that the inefficient purser was the one who caused these two to spiral downwards as well. I mean if the purser did not care, they would definitely have no reason to care themselves. The chain of command starts from the top after all.

Quoting SR 103 (Reply 2):
The tray contained a bowl of fruit, a bread roll, and something that resembled a croissant in a previous life.

That truly made me snort with laughter lol!!!

Quoting SR 103 (Reply 2):
She would now make direct eye contact with me and smile, however Roni was still getting the cold shoulder.

Not quite the treatment that Roni gets from the other flights does he? lol

Quoting SR 103 (Reply 2):
I proceeded to recline my seat, close my eyes, and drift off into a semi state of unconsciousness.

I like how that pic conveyed your message of zeroing out everything and everybody on that flight, including Roni  
Quoting SR 103 (Reply 2):
I woke up a few hours later to a dark cabin. A quick look at the in-flight map on Roni’s PTV indicated we were flying right over Dubai.

You were actually overflying Abu Dhabi. Had you to be flying overhead Dubai you would have most likely lost the view of the Palms.

Quoting SR 103 (Reply 2):
By this point in time, not only had Roni been jolted awake by her screams, but so had half the cabin; who were now all facing our direction. I guess that will teach me never to ask for anything in flight again.

Lesson learned lol

Quoting SR 103 (Reply 2):
As you can tell, Roni had a lot to say

That is if the comment cards actually did make it to the RJ headquarters.

Quoting SR 103 (Reply 2):
A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

Wow, looks like she definitely got up from the wrong side of the bed today lol. Checking through the pillows and blankets, really.

Quoting SR 103 (Reply 3):
Some may say this was a Colombo flight, so I should expect service that has been toned down to match the local market. In my opinion the Colombo market is no less valuable to Royal Jordanian than Bangkok, Dubai, or Paris. A quality airline such as Royal Jordanian should have consistent service standards throughout its route network, not just on handful of cherry picked routes. Did Royal Jordanian show me “the art of flying?” Not by a long shot!

It's unfortunate that flights that originate from the Indian Subcontinent land up having all of it's occupants treated that way. And I've notice on routes like these the likes of Olga and Svetlana bring out only the worst in them. It's true what you say Colombo or for that matter (Karachi, Mumbai, Hyderabad, Dhaka) should be treated any different from other regional cities or any lucrative routes around the world.

I have to say I was so lovingly gazing at the engines in the photographs that I almost believed they were all red like Virgin Atlantic's and the dark shade on them, I assumed to be shadow of the wings, until the shots of the landing in Amman made me realize my mind was indeed playing tricks on me. Sigh!!!
 
Quokkas
Posts: 1327
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 4:31 am

Hi SR 103,

What an amazing experience! “The Art of Flying” would lead one to expect something a bit different to what you saw, but the "Lost" in your title hinted at the real experience.

The Ariliya Lounge looks functional although, were it not for the six lack of six year old magazines on the tables, the arrangement of chairs would be more reminiscent of a doctor's waiting room than an airport lounge.

Quoting SR 103 (Thread starter):
we were welcomed into the gate area by a smiling ground staff member in yet again the distinctive RJ red uniform
Quoting SR 103 (Thread starter):
the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

What a contrast: here RJ distinguishes itself from EK. With EK, it is said (although not my own experience), you get fantastic service in the air and rotten service on the ground in DXB. With RJ it seems you get the good service on the ground and none in the air.

The lack of greeting or assistance on boarding is not what one would expect. The lack of basic courtesy to the extent of ignoring passengers and even hindering their progress into the cabin is really below average. It matters not whether the passenger is travelling in Y or J, a simple welcome aboard costs nothing yet makes the customer feel that s/he is valued and respected.

I also agree that it should not matter whether the passenger is boarding in CMB, AMM or JFK. The person getting on the plane in JFK could be the same as the one getting on in CMB: why should the treatment differ just because the origin does?

Quoting SR 103 (Thread starter):
Today we have two choices. There is cheese omelet, and second there is .. haha well another omelet

Well at least it saved you from making the difficult decision on whether to have the chicken or the fish.   Shame that the meals were so unappealing in appearance and bland in taste.

It looks as if RJ needs to lift its standards if it wishes to continue attracting premium passengers. Perhaps that will happen under the new leadership or under a possible merger.

Thanks for sharing your thoughts on the "lost art of flying".

Roy/ Quokka
“Not to laugh, not to cry, not to hate, but understand.” Spinoza
 
AirAfreak
Posts: 694
Joined: Thu Apr 12, 2012 4:20 am

RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 4:32 am

Thank you for taking the time to write this detailed and entertaining trip report... I needed a laugh tonight  

For a 7+ hours flight, I would gladly take Olga and Svetlana over the wicked witch of the west that can be found on fellow OneWorld partner, American Airlines. I don't want intrusive, just attentive service.

I also happen to love chives (if they are fresh) with eggs, so the breakfast would suffice for me in any case.

It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum... Royal Jordanian needs some Asian-persuasion, it seems. lol!

I especially liked the photo of Iraqi Airways... maybe they will have a frequent flier program one day.  

Thank you and bon voyage on the routes of Royal Jordanian!
Do you lead an Intercontinental life?
 
SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 7:30 am

Quoting atlflyer323 (Reply 4):
I really hope someone from RJ reads this, as I agree with your opinions, you were not treated like a proper premium customer should be!

Roni and I can only hope.

Quoting atlflyer323 (Reply 4):
Anyways, great report! Can't wait to read more.

Thank you atlflyer323.

Quoting Patagon (Reply 5):
nice trip report, I really enjoyed every part

Thank you, glad you enjoyed it Patagon

Quoting Carfield (Reply 6):
Sadly I agree with your verdict...

Hey Carfield, thanks for taking the time to read this. I am glad to see I am not the only one who feels this way about RJ.

Quoting Carfield (Reply 6):
CMB is often not a glorious destination but there should be a basic standard.

I agree. As you know I do a lot of India flying and have had my fair share of rather lackluster service, but this flight really took the cake.

Quoting lukeyboy95 (Reply 7):
What a great report...

Thanks Luke, always appreciate your comments.

Quoting lukeyboy95 (Reply 7):
I feel faint after reading it. Ha. Excellent work on the layout too. It read very easily.

Glad you liked it.

Quoting SOBHI51 (Reply 8):
Are you sure you were flying RJ, and not the old Aeroflot or Interflug?

You know, I almost put that exact comment in my verdict!  
Quoting SOBHI51 (Reply 8):
I wonder if the comments that Roni wrote caused the GM of Alia to resign?

 
Quoting NZ107 (Reply 9):
Another really enjoyable read, thanks for sharing. Also great pics to accompany, especially of the ones overflying Dubai!

Thanks Nicholas, always good to hear from you. Seeing DXB from the sky is always something.

Quoting NZ107 (Reply 9):
Sounds like a sign.. Don't bother boarding through this door as nobody will be treated like premium passengers!

That really did set the tone for the flight.

Quoting NZ107 (Reply 9):
What poor service. I would have been most disappointed if I had paid for that J seat.

We certainly did and from what I could tell most were not upgrades in the J cabin.

Quoting NZ107 (Reply 9):
Was there much point of trying to keep the menu when there was basically nothing in it?  
But on the other hand, it sounds pretty stupid to go fetching for a piece of cardboard. I could fully understand if it was in one of those leather pouches you see on some airlines.

You know, I was on QR recently and the F/A came around to collect the menu's in the leather pouch. She grabbed mine from the seat pocket and I politely asked her if I could keep my menu as a memento. Not only did she take the menu and drink list out of the leather pouch and place it on my armrest with a smile, she asked "how many you would like?" Now thats service!

Quoting 767747 (Reply 10):
Wow, SR 103 what a report about RJ!

Thanks.

Quoting 767747 (Reply 10):
The stylish advertising, and the great looking cabin make the experience seem to be one of the best airlines in the world, but your report shows us that this is not the case at all!

Marketing can often be deceptive.

Quoting flightsimboy (Reply 11):
What a great report that I have to say it kept me so mesmerized!! Thoroughly enjoyed it.

Thanks for the compliment, always nice to hear from a fellow trip report writer.

Quoting flightsimboy (Reply 11):
Talking of Kuwait Airways I need to do a trip report for my trips over 15 years ago!!

The last time I flew them was 11 years ago, so I am eagerly looking forward to the trip down memory lane.

Quoting flightsimboy (Reply 11):
Not quite the treatment that Roni gets from the other flights does he? lol

Absolutely not! I have been on a quite a few flights with Roni and he is normally pampered to death by the F/A's.

Quoting flightsimboy (Reply 11):
You were actually overflying Abu Dhabi. Had you to be flying overhead Dubai you would have most likely lost the view of the Palms.

Haha, fair enough.  
Quoting flightsimboy (Reply 11):
It's true what you say Colombo or for that matter (Karachi, Mumbai, Hyderabad, Dhaka) should be treated any different from other regional cities or any lucrative routes around the world.

After twenty some years of flying in and out of BOM , I can count on one hand the number of airlines that treat BOM no different than the rest of their network. It is really sad.

Quoting Quokkas (Reply 12):
What an amazing experience! “The Art of Flying” would lead one to expect something a bit different to what you saw, but the "Lost" in your title hinted at the real experience.

That is exactly what I was going for! Glad to see someone else got that.

Quoting Quokkas (Reply 12):
What a contrast: here RJ distinguishes itself from EK.

With regards to EK, you have to talk to Roni. I personally have stayed away from them since 2005. Though that may change sometime soon.

Quoting Quokkas (Reply 12):
I also agree that it should not matter whether the passenger is boarding in CMB, AMM or JFK. The person getting on the plane in JFK could be the same as the one getting on in CMB: why should the treatment differ just because the origin does?

I agree completely. The mark of a good airline is how they treat their passengers across the board, not just on a select few premium routes.

Quoting AirAfreak (Reply 13):
Thank you for taking the time to write this detailed and entertaining trip report... I needed a laugh tonight  

Thanks.

Quoting AirAfreak (Reply 13):
It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.
 
palmjet
Posts: 1230
Joined: Wed Nov 21, 2001 2:35 pm

RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 8:04 am

Hi SR103

What a super report. Thanks for bringing this one to us. Those enroute wing shots were especially wonderful to see, and the ground/ramp shots at AMM as well.

Shame the service was so patchy onboard - did not feel like a premium service to me. I guess many airlines these days are inconsistent when it comes to service delivery, even in J class.

I was slightly confused by your reference to flying directly over Dubai, when the airshow map showed you were flying quite far south of Dubai, and more over Abu Dhabi?

Thanks for this though - I really enjoyed it.

Cheers Palmjet
Eastern - Number One To The Sun
 
debonair
Posts: 2695
Joined: Sat Jan 03, 2004 10:50 pm

RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 8:36 am

Nice TR...

Quoting SR 103 (Reply 3):
As for the genuine hospitality displayed on this flight, there was none!
Quoting SR 103 (Reply 3):
Service: 4 (Started off very cold and aloof, but eventually became bearable)



Wow! And you still rate this service 4 out of 10?! Are you serious, wth all these problems like amenity kit, headphones, crew etc.?!

Quoting SR 103 (Thread starter):
Once everything was collected, Svetlana was in the aisle with some comment cards.



Do you still belive, these comment cards ever reached HQ?! Dream on... I would write a letter of complaint to the management- regarding poor service and food!
 
AirAfreak
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 9:22 am

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.


I'm a Skyteam passenger, however, I'd choose Star Alliance over OneWorld as per what I've been reading within this forum.

Thank you SR 103!!!!!!!  
Do you lead an Intercontinental life?
 
SR 103
Topic Author
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 2:26 pm

Quoting palmjet (Reply 15):
What a super report. Thanks for bringing this one to us.

Thanks, glad you enjoyed it.

Quoting palmjet (Reply 15):
Those enroute wing shots were especially wonderful to see, and the ground/ramp shots at AMM as well.

Appreciate the comments. I often worry I put too many of them in the trip report. I only posted about 1/4th of the wing shots I took on this flight.

Quoting debonair (Reply 16):
Nice TR...

Thank you.

Quoting debonair (Reply 16):
Wow! And you still rate this service 4 out of 10?! Are you serious, wth all these problems like amenity kit, headphones, crew etc.?!

Well, Svetlana warmed up a bit to me and they did answer call buttons so it was not a 0. A 4 to me is very low.

Quoting debonair (Reply 16):
Do you still belive, these comment cards ever reached HQ?! Dream on... I would write a letter of complaint to the management- regarding poor service and food!

Who knows if they did or not, but you can only hope for the best.

Quoting AirAfreak (Reply 17):
I'm a Skyteam passenger, however, I'd choose Star Alliance over OneWorld as per what I've been reading within this forum.

I was a loyal Skyteam flyer myself till about 2008 when I switched.
 
ronerone
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 4:42 pm

Quoting Carfield (Reply 6):
Sadly I agree with your verdict... RJ seems to go through a rejuvenation phrase five years ago with all the renovation in the cabin product and the entry of Oneworld Alliance, but for the past year or so, things have go down dramatically. The service that I had reported is no longer in existence and things are heading down south quickly with RJ. CMB is often not a glorious destination but there should be a basic standard. The fact that RJ thinks that only one meal is sufficient on this flight is beyond me. I expect a snack service prior to arrival.

However, there is often one big problem - the F/As don't do mid-flight service - water runs or anything else. On North American flights these flights are okay because they have bottled waters in the bar area along with snacks. So one can help themselves, but on these secondary flights, things are rough.

Menus - I always take them and there has never been a problem. I will be very upset with the way Olga goes through my stuff.

Amenity kit - the Bulgari amenity kit is only available on transpacific flights, and from BKK to AMM, but on other flights, they use to have a smaller amenity kit with basic amenities. Intra-Middle East flights don't have any kits.

It is sad to see how RJ has continued to perform and I hope Roni's letter will make a difference. I hope RJ is reading this trip report and this kind of publicity speaks louder than any of the fancy advertisement that RJ puts out.

Thanks for sharing,
Carfield

Hi Carfield,

I have been specifically waiting for your response. You have covered RJ on this forum rather extensively, so you would know them inside out more than any of us.

This just about sums it up i think. I was quite shocked at how tacky the service was, as it was very much like the old days of Alia.

What was surprising was that on a flight i took only a month prior between BAH and AMM on an E70, there were 3 meal choices in Economy, and now on this flight in Crown it's 2? There definitely is something off.

As for the amenity kit, they have given the smaller amenity kits out on DXB flights before, so it is clear that RJ thinks they can pull such a tacky cost-cutting spree on flights like Colombo.

I have always wondered what their USA flights would be like, but now i must wonder a little more  


In any case, i am not expecting a response on the comment card. But i did send a link to this TR to RJ on Facebook.

Quoting lukeyboy95 (Reply 7):
Roni seemed to bring out their naughty side.

Hi Lukey,

They certainly pressed my buttons, and i must have pressed theirs  
Quoting SOBHI51 (Reply 8):
I wonder if the comments that Roni wrote caused the GM of Alia to resign? 

Salam Sobhi,

Well, if service (and and and and) sucked under Dabbas, then it's time for something new for sure  
Quoting NZ107 (Reply 9):
Well, Roni, what do suggest now? Wait a few years and see if they revolutionise and change with the times? Or just stick to the CX we all know will perform? I start to wonder what the service is like in Y..

Hi Nicholas,

I am probably going to -try to- steer away from RJ for a little while, until we see what happens next! At Oneworld, CX is a sure bet and that should be enough!  
Quoting Quokkas (Reply 12):
What a contrast: here RJ distinguishes itself from EK. With EK, it is said (although not my own experience), you get fantastic service in the air and rotten service on the ground in DXB. With RJ it seems you get the good service on the ground and none in the air.

Hi Roy,

In my experience, i find EKs ground service to be excellent, as i have had not a single bad experience with them. In fact, if you want to talk consistency (which many people like to discuss when it comes to EK), i find their ground service more consistent than their inflight service (though again, i don't see any of the problems people talk about when it comes to EKs service).

And also, their ground service at ALL EK outstations i have traveled to/from has been absolutely amazing and even better than Dubai (MEL, AMM, LHR, BKK, KUL, BEY, MLE, JFK, IAH, LAX, BAH, LGW, MRU, CMB, etc etc).  
Quoting SR 103 (Reply 14):
Quoting AirAfreak (Reply 13):
It seems Cathay Pacific is the leading partner within OneWorld, as per the trip reports I've read on this forum

Cathay Pacific remains my all time favorite airline for a reason. Maybe Roni can give you his input on this as well since he has flown a lot of oneworld, while I am a Star Alliance guy myself.

It's definitely Cathay that rocks the boat at Oneworld! Other airlines can also be good, but not CX good  


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
Carfield
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 8:05 pm

Hi Roni,

I flew two RJ transatlantic flights before and things definitely sound better than your flight. I actually also flew a AMM to CMB flight and got a A340 for that segment as well. I can tell you that the dinner service from AMM to CMB is a bit more extensive and similar to long haul. I got the small amenity kit for that flight. I honestly think RJ does not consider CMB a high yield or prime destination so they are not going to provide the top notch amenity on this flight despite its relatively long flying time. Only the transatlantic flight and BKK get the Bulgari brown amenity kit. But just curious - do they still give out souvenirs prior to arrival? The green soap and leaf look soap dish are not fancy at all but at least a nice thought!

However I have gathered that other than DTW/YUL now get a Airbus A330-300. There are some cutbacks on RJ on transatlantic flight. Someone at FT reports that a continental breakfast is now serve prior to arrival, instead of the usual full hot breakfast. I have a feeling that the budget at RJ is getting tighter and F/As especially foreign based are getting nervous. Given RJ does not provide business class lounge access for paying business class passengers in DTW... there are still areas that RJ needs to work on. (They should at least provide some kinds of vouchers to J pax.)

With MH joining OW mid-year, I have a feeling that I will fly less on RJ in the future. MH is not a glorious airline, but sure has better service and KUL is years ahead of AMM in terms of facilities. MH also flies nonstop to CMB from KUL, which is good - not to mention MLE too. The new Boeing 737-800s look nice.

Carfield
 
aflyingkiwi
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RE: Royal Jordanian: The Lost Art Of Flying

Fri Apr 20, 2012 11:19 pm

Hi Anosh,

Great report with lovely pictures. Very disappointing to see RJ deliver such poor service. I think you're being pretty kind giving them 70%, it looked a lot worse than that IMO. I hope those comment cards made it to somebody important at RJ HQ but I somehow doubt that.

Thanks for the report

Regards,
aflyingkiwi
 
jetblue777
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 12:18 am

Excellent trip report!

You really took us with your journey with Roni, and the quality of pictures were brilliant.

However, just like you said, RJ seems to fall short on their service and catering...my God, that was the saddest looking croissant I've ever seen!  

Once again, great TR and I certainly hope RJ is reading this.

jetBlue777
It's a cultural thing.
 
Quokkas
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 1:39 am

Quoting ronerone (Reply 19):
In my experience, i find EKs ground service to be excellent,

Hi Roni,

This has been my experience too, not only at check-in but at the gate and even with organising transfers to hotels, etc. At HAM the staff at check-in and in the lounge are wonderful, as are the lounge staff here in Perth. Check-in is staffed by Toll-Dnata and they are all very friendly too. At MAD the check-in staff were wonderful and helpful but the Amnios Lounge used by EK could be better. Any idea when an EK lounge will open at VIE?

Quoting ronerone (Reply 19):
But i did send a link to this TR to RJ on Facebook.

Good idea to send the link to FB. One can only hope they learn something from it and introduce some consistency.

Cheers Roni,
Roy
“Not to laugh, not to cry, not to hate, but understand.” Spinoza
 
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NZ107
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 3:29 am

Quoting SR 103 (Reply 14):

You know, I was on QR recently and the F/A came around to collect the menu's in the leather pouch. She grabbed mine from the seat pocket and I politely asked her if I could keep my menu as a memento. Not only did she take the menu and drink list out of the leather pouch and place it on my armrest with a smile, she asked "how many you would like?" Now thats service!

That's great service. And also much better than trying to liberate the leather pouch along with the menu  
Quoting ronerone (Reply 19):
I am probably going to -try to- steer away from RJ for a little while, until we see what happens next! At Oneworld, CX is a sure bet and that should be enough!

Haha fair enough. Who knows if I'll even be around that area any time soon! But chances are it'll be CX taking me on my next journey until I can access any OW lounge  

Cheers,
Nicholas
It's all about the destination AND the journey.
 
akhmad
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 6:13 am

Hello Anosh,

For a moment, I thought I was reading a script of an episode of “Fawlty Tower”. Starting with the ‘warm (not!)’ welcome from Rami and his colleagues, the overhead bin scene, the stained pillow debacle, the unlatching cabinet doors until your ‘silent’ request for water. Oh dear, I cannot help chuckling several times. That is on one hand.

On the other hand, I was shocked to read what you and Roni were going through. Your supposedly journey into Royalty turned out to be a big joke. A bad one, that is to say!

I can hardly believe either that Olga could not just get along with Roni. AFAIK, he has always been the one who can make a connection with every crew member.

But on this flight, I will give you that it was your move. You won over Svetlana though she ignored your “thank you” at the first encounter. Eventually, she was even kind of developing a crush on you.   

OK, let’s move on to other details.

Quoting SR 103 (Reply 1):
Rice pilaf
Yellow dhal
Kiribath (Rice cakes)
Chicken curry
Fish sambal

Yummy! How I miss Indian cuisine.

Quoting SR 103 (Reply 1):
Despite the curry being delicious, my mouth was on fire!

Yeah baby, relight my fire!  


Quoting SR 103 (Reply 2):
Strangely enough, when you removed the bottles the cabinet door would swing open with quite a bit of force - enough to give aHnyone a bloody nose.

It must be a defense mechanism. Keep your hands off the bottles.

Quoting SR 103 (Reply 2):
and something that resembled a croissant in a previous life.

  


Quoting SR 103 (Reply 2):
Roni ended up picking the exact same thing I did, but he added some cheese to his for some extra flair. (See Suryo, we managed to make it different for you.)

Haha, if that’s the way it works. Alright then!   


Quoting SR 103 (Reply 2):
drift off into a semi state of unconsciousness.

I really love this expression of yours.

Quoting SR 103 (Reply 2):
As you can tell, Roni had a lot to say

I bet he had.

Quoting SR 103 (Reply 2):
I had been warned about Royal Jordanian’s stringent menu collection policy so I hid mine inside the magazine in the armrest.

That’s a good idea. I did the same once when I flew BA. Well not because of their menu collection policy, but my own convenience. Until I got that brilliant idea to swap with another smoother copy.  


Thank you for sharing a good read while recovering from my stomach trouble.

Have a nice weekend,
Suryo
Friends forever
 
ronerone
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 4:56 pm

Quoting Carfield (Reply 20):
do they still give out souvenirs prior to arrival? The green soap and leaf look soap dish are not fancy at all but at least a nice thought!

RJ used to give souvenirs out on DXB flights, and i am also told they were given out on transatlantic flights as well. But i do not think this happens anymore (though i am unsure).

They used to give a range of different items out, from RJ branded alarm clocks and other handmade jordanian souvenirs (like the coasters, and the soap stuff you mentioned etc).

Quoting Carfield (Reply 20):
With MH joining OW mid-year, I have a feeling that I will fly less on RJ in the future. MH is not a glorious airline, but sure has better service and KUL is years ahead of AMM in terms of facilities. MH also flies nonstop to CMB from KUL, which is good - not to mention MLE too. The new Boeing 737-800s look nice.

MAS may not be a glorious airline to the general public, but they are just like -if not better than- any 5 star airline. And KUL is most definitely much more pleasant to travel through!


Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
ronerone
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 5:06 pm

Quoting Quokkas (Reply 23):
Any idea when an EK lounge will open at VIE?

I am not sure about that. But if EK wants to piss LH off, i am sure it would want to open a lounge in VIE pronto  

Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
dc9northwest
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RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 21, 2012 6:24 pm

Hi there!

I really enjoyed this report on an airline that usually doesn't receive that much attention.

Quoting SR 103 (Reply 1):
couple of minutes later a ground staff member in a blue SriLankan Airlines sari opened the door to the jetway. A mad stampede ensued, but as Roni and I were relatively close to the door, we managed to escape the rioting mob behind us. Thankfully a dual air bridge was in use today, which meant Crown Class passengers could board from door number one.

So, just a normal boarding then?  
Quoting SR 103 (Reply 1):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

That's really bad. I'd be really disappointed with such "service", even before departure...

Quoting SR 103 (Reply 1):
Both of us selected water, which Svetlana placed on our armrest with no facial expression whatsoever.

Well, in Russia, business has to be professional and business-like, none of that smiling business... lest the customer complain you do business too informally. That's what I've heard, anyway. It's recommended to not smile walking down the street by yourself... Russians and Eastern Europeans in general are not very happy people--at least the older generations who grew up under communism. They should start smiling more.

Quoting SR 103 (Reply 1):
Across the aisle in 4 A and B, a couple were seated blissfully minding their own business when all of a sudden one of the large Crown Class pillows fell out of the overhead bin and knocked their drinks clean off the armrest and onto the lady’s clothes. Naturally the gentleman rang the call button, but it was ignored. He rang it again to see if maybe the second time would be the charm, but again it was completely ignored.

Very nice, RJ, very nice. There could be a lot of improvements...

Quoting SR 103 (Reply 1):
The fruit bowl contained two slices each of pineapple, watermelon, and papaya, along with two grapes. The fruits were fresh and ripe - which is about all I can ask for. The croissant had clearly seen better days, but it was edible while the bun was rather stale and hard. The orange juice tasted more like unsweetened grapefruit juice, it was extremely bitter and watered down. Our empty bowls were collected by Svetlana, who by now seemed to have warmed up to me a little. She would now make direct eye contact with me and smile, however Roni was still getting the cold shoulder.

Doesn't look like a great breakfast at all....

Quoting SR 103 (Thread starter):
A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

This is just ridiculous!

Overall, I see RJ has a lot to improve on... It doesn't seem like a carrier I would choose, after reading this report... Shame, as they have one of the best liveries I've seen!

Thanks for taking the time to write up this report!
 
hoons90
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RE: Royal Jordanian: The Lost Art Of Flying

Sun Apr 22, 2012 12:44 am

Excellent trip report! Looks like you had great views throughout the flight.

If I ever have to fly on RJ in J class, I guess I should fill myself up at the lounge and skip the meals.

I guess there are better airlines to fly in the Middle East.
The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
 
N178UA
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RE: Royal Jordanian: The Lost Art Of Flying

Sun Apr 22, 2012 5:56 am

Hi Anoosh


A very nicely presented and well written TR. Got the urge to read it straight away after I saw it .Definitely above many average reviews that flooded the forum.

Quoting SR 103 (Reply 14):
Quoting flightsimboy (Reply 11):
It's true what you say Colombo or for that matter (Karachi, Mumbai, Hyderabad, Dhaka) should be treated any different from other regional cities or any lucrative routes around the world.

After twenty some years of flying in and out of BOM , I can count on one hand the number of airlines that treat BOM no different than the rest of their network. It is really sad.

Can you explain why would airline treat Indian destinations differently ?(BOM, DAC, CMB) Is it the fare is lower (but the cost is also lower) or something to do with the general population? I have this feeling as well but on my Oman Air CMB-MCT, I feel like WY have not cut back anything.


Now, I missed my chance to be onboard with you and Roni. If I was able to come onboard, it will be HELL day for Olga and Svetlana. They may have to offload themselves off the flight with their grin face  
   I have not had a bad flight in my life that I can remember  


Depsite the poor service, I still quite like the food, product and of course the seat your TR presented. The dining experience on RJ seems still seems reasonably good from your pictures!

Sam
For more of myself and my flight reviews visit http://www.SamChui.com
 
MEA-707
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RE: Royal Jordanian: The Lost Art Of Flying

Sun Apr 22, 2012 8:50 am

Great report, very recognizeable.

Quoting N178UA (Reply 30):
Can you explain why would airline treat Indian destinations differently ?(BOM, DAC, CMB) Is it the fare is lower (but the cost is also lower) or something to do with the general population? I have this feeling as well but on my Oman Air CMB-MCT

I noticed this as well, if you compare Air France flights to Africa to similar length flight to the USA, it seems the crew wants to present a more businesslike and friendlier athmosphere in the latter.
Last year I took a Kuwait Airways DXB-KWI-CMB flight in Y. On the short DXB-KWI sector there were menues and meal choices, the crew went around with drinks a few times. Then on the long KWI-CMB sector the crew was grumpier, slammed the single choice meal on your table and didn't do further drink rounds. Probably their planners see the CMB destination as more for workers/VFR and don't bother to try to make something nice of it.
nobody has ever died from hard work, but why take the risk?
 
gabrielchew
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RE: Royal Jordanian: The Lost Art Of Flying

Sun Apr 22, 2012 8:53 am

Quoting SR 103 (Thread starter):
Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Service sounds awful - did yopu hear back about your comments from the airline?

Quoting SR 103 (Thread starter):
We were not flying on April 1st (April fools day), so I could not quite understand why this menu was given to us. If these are the choices (if I can call two of the same item a choice) on a 7 hour and 30 minute flight in business class, I am in no hurry to fly this airline on a long haul to the US.

Wow, that looks pretty poor. I hope the caterers found having a "chive omlette" and "plain omlette" as the only choices as being amusing!

Quoting SR 103 (Thread starter):
something that resembled a croissant in a previous life

Ha, it looks awful

Quoting SR 103 (Thread starter):

“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”
“Huh?”
“I am joking! What, you don’t like joke? I bring to your seat coffee and the cake, yalla”
Quoting lukeyboy95 (Reply 7):
. I think Gabrielchew had something similar on a BA Larnaca flight recently... the sort of pretending you can't think. I get humour, but this isn't in good taste to a business class customer. They always do it in economy... and aren't always joking!

Indeed, I find this sort of humour really ouit of place in premium cabins. It's not funny (unless you are a child), and is uncomfortablt for the customer

Quoting SR 103 (Thread starter):
Svetlana first came by to collect our headphones,
“Do you have your menu?”
Both Roni and I shrugged our shoulders and pretended to look around for it. Being satisfied with the answer, Svetlana headed back to the galley.
A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

Maybe they're billed for the missing menus? Seems very strict
http://my.flightmemory.com/shefgab Upcoming flights: LGW-OPO-LGW,LHR-FCO-CTA-LIN-LCY,LHR-AMS-GRQ-SEN,LTN-CPH-LHR-ORD
 
MSS658
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RE: Royal Jordanian: The Lost Art Of Flying

Tue Apr 24, 2012 8:42 pm

Hi SR 103


Great write-up. Nice to hear about something about the Middle eastern carriers besidses the infamous trio EK-EY-QR.
Loose from the poor catering (way poor, only breakfast on this 7hr tip) and the Attitude of the F/As in the beginning (well, I guess every carrier haves it's rotten apples somewhere) RJ seems to have pretty nice product.


Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
ojas
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RE: Royal Jordanian: The Lost Art Of Flying

Wed Apr 25, 2012 1:00 am

Hi SR 103,

Excellent TR as usual!! Superb.

Quoting SR 103 (Thread starter):

These days when it comes to the Middle East all we hear about are the so called ‘big ME3,’ Emirates, Qatar Airways, and Etihad.

I'm personally not a fan of being EY included in that list, try TK and it would make more sense.

Quoting SR 103 (Thread starter):
At one extreme you have relative new comers such as Oman Air which have set the bar quite high with their opulent luxury and world class service. On the other hand you have legacy run carriers such as Kuwait Airways which set the bar rather low while being stuck in limbo. However there are some airlines that fall in between the two like Royal Jordanian Airlines - the national carrier of the Kingdom of Jordan.

You forgot GF 
Quoting SR 103 (Reply 1):
I went for the kiribath, chicken curry, and paratha to accompany my Ceylon tea.

Curry in the morning? You sure have a taste for variety.

Quoting SR 103 (Reply 1):
I had to go back and get some pastries to cleanse my palate

Am I the only one to think, you or even me would do that irrespective of whether we become a dragon after eating curry?

Quoting SR 103 (Reply 1):
Several crew members were in the galley and most with their backs facing Door1L. Boarding seemed like such a chore today, especially seeing that the crew was busy chit chatting with each other, when none of them bothered to even acknowledge our presence.

Not acceptable at all!

Quoting SR 103 (Reply 1):
Roni and I proceeded to our seats without interacting with a single crew member. We stowed our belongings and sat down

Shame.

Quoting SR 103 (Reply 1):
Rami looked at them, grunted, and walked away. A few seconds later Olga came by, picked up the apple juice soaked pillow, and put it back in the overhead bin. She proceeded to give the couple a few extra napkins, while offering them some more drinks. However, she failed to close the overhead bin and a few minutes later a handful of blankets fell out; thankfully this time the offending objects did not strike the couple. The gentleman proceeded to close the overhead bin only for it to be opened a few minutes later by one of the passing male cabin crew. The gentleman got up from his seat and proceeded to close the overhead bin once more, only have it opened by a passing female flight attendant moments later. Keeping in mind though, a new passenger that had boarded later on requested another pillow from Olga, whom in return gave him the same pillow that had juice all over its plastic cover.

Eeeeeeks!

Quoting SR 103 (Reply 2):
caramel éclair with coffee

LCCs do a better job than that, trust me.

But in anycase I would endure all this if I were to fly an A340-200. Hard product looks fine and I kind of like the new A330s as well.

Nonetheless thanks for sharing.
Great leaders don't tell you what to do ... they show you how it's done!
 
SR 103
Topic Author
Posts: 1618
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RE: Royal Jordanian: The Lost Art Of Flying

Wed Apr 25, 2012 4:22 pm

Quoting aflyingkiwi (Reply 21):
Great report with lovely pictures.

Thank you.

Quoting aflyingkiwi (Reply 21):
I think you're being pretty kind giving them 70%, it looked a lot worse than that IMO.

I thought I was being too harsh with the 70% as I thought there were some positive aspects to this flight.

Quoting jetblue777 (Reply 22):
Excellent trip report!

Thanks, glad you liked it.

Quoting Quokkas (Reply 23):
This has been my experience too, not only at check-in but at the gate and even with organising transfers to hotels, etc.

I may give Roni a hard time about EK, but their ground service has to be the best of all the Middle Eastern airlines. My favorite Middle Eastern carrier (QR) could learn a lot from EK and DXB when it comes to ground handeling!

Quoting akhmad (Reply 25):
For a moment, I thought I was reading a script of an episode of “Fawlty Tower”.

Haha, thanks for that laugh.

Quoting akhmad (Reply 25):
I can hardly believe either that Olga could not just get along with Roni. AFAIK, he has always been the one who can make a connection with every crew member.

That he has. I was quite surprised too.

Quoting akhmad (Reply 25):
Haha, if that’s the way it works. Alright then!   

Well we did not exactly have much choice this time round. Just wait for the next trip report I post.  
Quoting akhmad (Reply 25):
Thank you for sharing a good read while recovering from my stomach trouble.

I hope your doing better now.

Quoting dc9northwest (Reply 28):
I really enjoyed this report on an airline that usually doesn't receive that much attention.

Thank you.

Quoting dc9northwest (Reply 28):
Overall, I see RJ has a lot to improve on... It doesn't seem like a carrier I would choose, after reading this report... Shame, as they have one of the best liveries I've seen!

Based off this flight, I would probably never pick them either. However Roni has had some excellent flights in the past with them so maybe its not fair to judge solely based off this flight.

Quoting HOONS90 (Reply 29):

Excellent trip report! Looks like you had great views throughout the flight.

Thanks, I definitely did!

Quoting HOONS90 (Reply 29):
If I ever have to fly on RJ in J class, I guess I should fill myself up at the lounge and skip the meals.

The lounge in Amman did not have any hot food so you might have to head to the terminal if your flying them out of AMM.  
Quoting N178UA (Reply 30):
A very nicely presented and well written TR. Got the urge to read it straight away after I saw it .Definitely above many average reviews that flooded the forum.

Thanks Sam.

Quoting N178UA (Reply 30):
Can you explain why would airline treat Indian destinations differently ?(BOM, DAC, CMB) Is it the fare is lower (but the cost is also lower) or something to do with the general population?

It has more to do with the way cabin crew treat passengers on these flights. To be fair, passengers on these flights can be very demanding as well so it does take its toll on the crew. They tend to be very disinterested and the service suffers, even in J.

Quoting N178UA (Reply 30):
I have this feeling as well but on my Oman Air CMB-MCT, I feel like WY have not cut back anything.

I have flown Oman Air to CMB as well and know exactly what your talking about. However I need to try WY on the 738 to BOM to make a fair comparison as I use BOM flights as my benchmark. At the moment from my experience the only Middle Eastern carrier that has maintained high service levels to BOM is QR. MH and KL deserve notable mentions as well.

Quoting N178UA (Reply 30):
I have not had a bad flight in my life that I can remember

Luck you. I have a list of airlines for you to fly!  
Quoting N178UA (Reply 30):
Depsite the poor service, I still quite like the food, product and of course the seat your TR presented. The dining experience on RJ seems still seems reasonably good from your pictures!

Its interesting you say that as many other above have said they thought I was not harsh enough.

Quoting MEA-707 (Reply 31):
Great report, very recognizeable.

Thanks.

Quoting gabrielchew (Reply 32):
Service sounds awful - did yopu hear back about your comments from the airline?

Nothing yet.

Quoting MSS658 (Reply 33):
Great write-up. Nice to hear about something about the Middle eastern carriers besidses the infamous trio EK-EY-QR.

Thanks. I don't even write trip reports on those guys anymore, though I promised Roni my next EK experience shall be documented.

Quoting MSS658 (Reply 33):
RJ seems to have pretty nice product.

Their seats and IFE were definitely very nice.

Quoting ojas (Reply 34):
Excellent TR as usual!! Superb.

Thanks Ojas.

Quoting ojas (Reply 34):
I'm personally not a fan of being EY included in that list, try TK and it would make more sense.

I did not create the "ME3" list, that was done by some aviation consultants. The acronym now appears in every article I read. As far as TK, some people call them European, not Middle Eastern   There is a lot politics involved in that discussion.

Quoting ojas (Reply 34):
You forgot GF 

They fall in the middle too, and even you have to admit that in flight they are not all that bad. As much as you dislike them, I would have taken any of their F/A's over Olga.

Quoting ojas (Reply 34):
Curry in the morning? You sure have a taste for variety.

You can't ever say I am boring!

Quoting ojas (Reply 34):
Hard product looks fine and I kind of like the new A330s as well.

Hard product was perfectly fine, minus the catering of course. I have a feeling that if all the stars align correctly, you could have a fantastic experience on RJ.



[Edited 2012-04-25 09:28:28]
 
ba319-131
Posts: 8133
Joined: Sat Jan 13, 2001 1:27 pm

RE: Royal Jordanian: The Lost Art Of Flying

Wed Apr 25, 2012 7:24 pm

Wow, this is shockingly poor, my two recent JCL flight's with RJ were not the best but they were miles better than this experience.

Quoting SR 103 (Thread starter):
There was quite a large selection from the breakfast buffet which included various Sri Lankan and Western dishes.

- Not bad, nobody should go hungry in this lounge!

Quoting SR 103 (Thread starter):
Upon entering the aircraft we were greeted by absolutely no one. In fact, the purser was at Door 1L but welcoming passengers seemed like it was the last thing on his mind. Instead, he was punching away at a wall-mounted touchscreen -probably adjusting the air conditioning or cabin lighting- with his luggage upright behind him and blocking the way. As with all other passengers, the only way to enter this aircraft was for us to make our ways around him and his obstructing cabin bag. He didn’t budge a single inch let alone look at any of the passengers, and a boarding welcome (or severe lack thereof) such as this was something we hoped would not set the tone for this flight.

- Hardly a great start!

Quoting SR 103 (Thread starter):
Roni and I proceeded to our seats without interacting with a single crew member.

- I don't think that has ever happened to me on a JCL flight, YCL yes.

Quoting SR 103 (Thread starter):
a brunette (lets call her Svetlana) who also happened to be from Eastern Europe walked out of the galley with a tray full of apple juice, orange juice, and water. Both of us selected water, which Svetlana placed on our armrest with no facial expression whatsoever. My “thank you” was ignored.

- That's just plane rude on her part.

Quoting SR 103 (Thread starter):
A few seconds later Olga came by, picked up the apple juice soaked pillow, and put it back in the overhead bin. She proceeded to give the couple a few extra napkins, while offering them some more drinks. However, she failed to close the overhead bin and a few minutes later a handful of blankets fell out; thankfully this time the offending objects did not strike the couple. The gentleman proceeded to close the overhead bin only for it to be opened a few minutes later by one of the passing male cabin crew. The gentleman got up from his seat and proceeded to close the overhead bin once more, only have it opened by a passing female flight attendant moments later. Keeping in mind though, a new passenger that had boarded later on requested another pillow from Olga, whom in return gave him the same pillow that had juice all over its plastic cover.

- It's almost comical!

Quoting SR 103 (Thread starter):
I opened up the large and very well presented menu. Take a look for yourself:

- That's it!?

Quoting SR 103 (Thread starter):
and something that resembled a croissant in a previous life

- Looks awful, that is the crappiest excuse for a croissant I have ever seen!

Quoting SR 103 (Thread starter):
The omelet was flavorless, with a rubbery texture, and required a lot of salt and pepper to go down.

- Well it looks pretty poor too!

Quoting SR 103 (Thread starter):
I noticed that Olga and Svetlana started handing out plates of something to random passengers. Roni went to the galley to investigate and came back with instructions for me. Apparently I had to go to the galley and request something to eat and drink from the crew in order to get it!

- What, never heard of such poor service, unreal!

Quoting SR 103 (Thread starter):
Roni’s experience in the galley had a rather different flavor to it. It seems as if they felt like they could let their hair down a little around him.

As he entreated, Svetlana shot out her hand on her hip and with a sarcastic smile said,
“Ah, yes, what you want now?”
“May I have the éclair over there and a cup of coffee please?”
“No no, you cannot have”
“Huh?”
“I am joking! What, you don’t like joke? I bring to your seat coffee and the cake, yalla”

- If I did not know Roni I'd say this was made up, but I do so it's not, totally unprofessional of the crew, if they/you had had some friendly interaction during the flight this banter could be possible, but not the way service and the crew have been, just shocking.

Quoting SR 103 (Thread starter):
Once everything was collected, Svetlana was in the aisle with some comment cards.

“Would you fill some out?”
Both Roni and I agreed.

- So would I!

Quoting SR 103 (Thread starter):
I had been warned about Royal Jordanian’s stringent menu collection policy so I hid mine inside the magazine in the armrest.
Quoting SR 103 (Thread starter):
Svetlana first came by to collect our headphones,
“Do you have your menu?”
Both Roni and I shrugged our shoulders and pretended to look around for it. Being satisfied with the answer, Svetlana headed back to the galley.

A few minutes later Olga came barging into the cabin grabbing anything Svetlana had missed while barking,
“WHERE MENU? NO?”
She eventually got to our row where Roni and I played dumb again. Not satisfied with our answer, Olga decided to start peeking around area to see where it was. After lifting up our blankets and pillows, she seemed to be satisfied with her search and retreated back to the galley.

- I hid mine on both flights too but never had this kind of reaction to 'lost' menu's - it's not as if they are bound in a nice leather folder (like the QR ones) so hardly a huge loss!

What a shame, best thing about this flight was the aged A340-200, a lovely rare machine.

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
N503JB
Posts: 291
Joined: Sat May 13, 2000 3:49 am

RE: Royal Jordanian: The Lost Art Of Flying

Sat Apr 28, 2012 9:03 am

Quoting atlflyer323 (Reply 4):
. I really hope someone from RJ reads this

Done, the concerned read this report!

Cheers
N503JB
HKIA Ramp Spotters
 
Flyingsottsman
Posts: 586
Joined: Mon Oct 25, 2010 12:32 pm

RE: Royal Jordanian: The Lost Art Of Flying

Sun Apr 29, 2012 12:15 pm

Fantastic report very enjoyable reading and I had a laugh to about the glass of water, boy I am glad you didnt ask for a Jack Daniels and Coke. I thought RJ would be an enjoyable experience for you and your mate, your 2 FA's must have thought they were working for Aeroflot, at least towards the end of the flight you got a smile out of one of them. great trip report.
 
SR 103
Topic Author
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Royal Jordanian: The Lost Art Of Flying

Sat May 05, 2012 6:06 pm

Quoting ba319-131 (Reply 36):

Wow, this is shockingly poor, my two recent JCL flight's with RJ were not the best but they were miles better than this experience.

Yes, your flights definitely were better than this.

Quoting ba319-131 (Reply 36):
- I don't think that has ever happened to me on a JCL flight, YCL yes.

I have had more interaction in YCL with some airlines. Two experiences from earlier this year come to mind.
1. I was escorted to my seat in economy by a fantastic CX F/A.
2. On QR my suit jacket (I was traveling for work) was hung up in the J class closet with a "let me take this so that it won't get wrinkled sir."

Quoting ba319-131 (Reply 36):
What a shame, best thing about this flight was the aged A340-200, a lovely rare machine.

It sure was, my first time on the 200. Definitely a nice treat.

Quoting Flyingsottsman (Reply 38):
Fantastic report very enjoyable reading

Thanks, glad you enjoyed it.

Quoting Flyingsottsman (Reply 38):
I thought RJ would be an enjoyable experience for you and your mate, your 2 FA's must have thought they were working for Aeroflot,

I felt the same way.

Quoting Flyingsottsman (Reply 38):
at least towards the end of the flight you got a smile out of one of them.

I wish she had softened up from the beginning, could have possibly changed my opinion of the flight.
 
User avatar
ClassicLover
Posts: 3940
Joined: Tue Mar 09, 2004 12:27 pm

RE: Royal Jordanian: The Lost Art Of Flying

Sat May 05, 2012 6:54 pm

Quoting SR 103 (Reply 3):
My first mistake may have been expecting a little too much from RJ. I have constantly been hearing about how wonderful the airline has become, and how they have changed for the better.

Well, I have to say when I flew them in 2007 and 2008, they were very excellent.

I wouldn't say the cabin crew were the friendliest in the world, but they certainly were efficient and quite pleasant. That A340 seat has been upgraded - when I flew it was still red, and had no IFE - so it's good to see they have been modernised.

Regarding the food, you were on a breakfast flight. I have found throughout my travels that breakfast is the one thing that just about every airline fails at in some way or another.

Next time you try RJ, if you do, try a lunch or dinner flight. At least when I flew, the food was out of this world!

Breakfast flight -

http://www.airliners.net/aviation-forums/trip_reports/read.main/130131

Lunch flight -

http://www.airliners.net/aviation-forums/trip_reports/read.main/132783

Of course, this was 5 years ago - but the breakfast meal you had looks very similar to the one I had!

Quoting Carfield (Reply 6):
Sadly I agree with your verdict... RJ seems to go through a rejuvenation phrase five years ago with all the renovation in the cabin product and the entry of Oneworld Alliance, but for the past year or so, things have go down dramatically.

That is a shame to be perfectly honest. They are such a good airline when they are good!

Quoting ronerone (Reply 26):
RJ used to give souvenirs out on DXB flights, and i am also told they were given out on transatlantic flights as well. But i do not think this happens anymore (though i am unsure).

Yes, I got a couple of souvenirs - they were nice. Some Jordanian Pottery, and some Dead Sea salt is what I received on two of my flights.

Great trip report! Can't wait to try their AMM lounge - it opened after I flew (by a couple of months) so I never got to try it!
I do quite enjoy a spot of flying - more so when it's not in Economy!

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