Airlineanorak
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UA PS First Class SFO - JFK

Fri May 25, 2012 4:56 pm

Hi,

This is actually part 2 of my trip LHR - SFO - JFK - LHR with UA / BA in First Class. The background to the trip and the TR for the first sector can be found here:


BA First LHR - SFO (by airlineanorak May 25 2012 in Trip Reports)


After spending 2 wonderful nights in Yosemite and 3 nights in SFO, it was time to head to NYC! I had read a lot about UA's Premium Service (P.S. as it's known) that flies between JFK and SFO / LAX. They have fitted 757s specifically for this service and onboard, there is First Class (an angle lie flat bed), Business Class and Economy Plus. For this flight, I was in First Class.

CHECK IN / SECURITY
I was on the 12:43 departure and I wanted to arrive at the airport early to try out the UA International First Class Lounge (one of the perks of flying P.S. First Class is access to the International Lounge). Therefore I turned up at 09:30. The economy check in and security was very busy indeed, with one passenger saying it was a 2 hour queue (or line for my American friends!  ). Flying P.S. First Class also allows you to use the International First Class check in which was thankfully empty. I had been unable to check in online, so had to do this at the airport as well as drop off my bag.

Just next to check in, there was fast track security. This also had a dedicated line for International First Class (which I was allowed to use). Unusually for US airports, I was through airside within 5 minutes of arriving at Security! I'm not sure if that's because it was quiet or the fact that the First Class priority really works at SFO? Either way, I was not complaining!

LOUNGE
I headed to the International Terminal and found to lounge near the end on the right hand side. The agent behind the desk took my boarding card and welcomed me in. She also gave me a WiFi card to access free WiFi from the lounge.

I have been to the UA International First Lounges in LAX, ORD and IAD before and have never been very impressed, but I must say, SFO is by far the best one I've been into. It's not up to the standard of its European counterparts, but for a US airline, it's very reasonable. The lounge was quite quiet for the time I was there, with the occasional rush just before one of the Asian flights departed.

Here are some photos that I took when I was there:

http://farm8.staticflickr.com/7105/7260718282_4ee473c293_c.jpg

http://farm9.staticflickr.com/8151/7260720386_066f0e928b_c.jpg

http://farm8.staticflickr.com/7224/7260722136_f124fa4346_c.jpg

http://farm8.staticflickr.com/7073/7260723888_eaf2398c33_c.jpg

Good selection of spirits
http://farm9.staticflickr.com/8015/7260725790_8d19dbd7cf_c.jpg

The dining area
http://farm8.staticflickr.com/7237/7260728992_8b21c26f2b_c.jpg

Sushi and cheese counter
http://farm8.staticflickr.com/7242/7260730910_22a22f64be_c.jpg

Buffet
http://farm8.staticflickr.com/7104/7260732256_e6f72efca6_c.jpg

Meat close up - beef was nice ad rare!
http://farm8.staticflickr.com/7098/7260734842_6aa77e61ab_c.jpg

Chilled alcohol section
http://farm9.staticflickr.com/8028/7260713044_b345ece6f8_c.jpg

Champagne


Red wine selection


Nice selection of fruit


I found a quiet spot to sit in and had a few nibbles from the buffet. Around 11:00 I thought it was an acceptable time to have some alcohol and poured myself a lovely glass of chilled Champagne!


The agent in the lounge advised me on arrival that they do not make any announcements for domestic flights, nor are they on the screens in the International Lounge. I was checking on my iPhone and it said there was a 15 min delay. Given it is quite a walk to the domestic gates (I was departing from gate 80) I headed off around 12:45.

By the time I got round, the delay had extended by another 15 mins, so I popped into the United Club Lounge. Now I have to say, I'm really not a fan of these lounges and this one did nothing to convince me otherwise! I find the lounges very busy with a very poor choice of food and drinks on offer. One thing I will thank CO for is that UA FINALLY offer free alcohol in their lounges!   It was utter nonesense before that you had to pay. Still, they're only half way there since although Beefeater gin was free, you had to pay for Bombay? I just don't see the point.

Not that I am a fan of Bombay Sapphire, in fact, one of the things I can't forgive CO for is changing the gin in the lounges and onboard from Tanqueray (my favourite) to Bombay Sapphire! Still, I manage to drink it when it's the only gin on offer - it's the Scottish coming out in me!  

The lounge was very crowded and I struggled to find a seat. It was also very hot and the toilets were not in a pleasant state of affair. So I decided to go to the gate, even although the screen said my flight wasn't boarding yet.

I won't bore you with the details of the next 2 hours, but the 15 min delay kept going up by 15 mins EVEY 15 mins. We were then sent to other gates, they called in a spare aircraft, new crew etc etc.

What was funny though, at the gate just as we're about to board a woman was huffing and puffing about the delay. You know how on every flight there is a 'know it all' guy? Well he was standing beside her. He then told her what the delay was, which terrified her! The guy said that the plane had gone tech due to the flaps not working and the plane was taken to the hanger. The Captain had refused to fly it. There was no other plane available, so they found a Captain who was prepared to fly it, even with the broken flaps at which point the plane was towed back to the stand! I have no idea if this is true or not, but the woman was quite scared.

When we got on board the woman (who I think was in Business Class) demanded to speak to the pilot before they took off! The Purser escorted her into the cockpit and she was there for a full 10 minutes. I'm not sure what the Captain said, but the woman was clearly convinced enough to fly, since she remained on board! It did make me smile.

ON BOARD
First Class has 3 rows of seats in a 2-2 config. The seats convert into a flat bed (flat, not horizontal - there is a 10 degree angle). I must say I was very impressed. The cabin was intimate, quiet and the seats looked good. The cabin was full today (I think the whole plane was actually).

First was being served by the Purser who was very friendly and efficiently taking jackets etc. What did surprise me thought was the fact there was no pre take-off beverage served. Not even water and we were on the ground for a good 40 mins before pushing back. Have UA removed this from their Service?

Whilst on the ground I was looking at the safety card and noticed that it was one for a 767! When the Purser next passed me, I discretely told him that I had the wrong safety card. He crouched down beside me, looked through it and asked me exactly what I thought was wrong with it. I pointed out that the card was a 767 and that we were on a 757! He hadn't put the two together until then! He frantically checked the other seats and fortunately I was the only one with the wrong card. I was given a replacement and we were soon off!

In the end, we took off 3 hours late, but we were on our way to JFK - with our without working flaps!

The 767 card:



Shortly after take-off, the Purser came round with menu cards. The food choice looked quite good actually:



A drink was also offered, with some warm nuts. I managed to force down the Bombay Sapphire with lemon in it...   After waiting at the gate for 3 hours, I would have drank most things!

http://farm9.staticflickr.com/8143/7260740542_00db2f2145_c.jpg

The food then came out. The starter was really good. The red wine was not the one which was on the menu, but it was really nice too - a Californian Shiraz.

http://farm8.staticflickr.com/7075/7260742130_8c9834d33d_c.jpg

Next was the main course. The beef was very nice and very tender. Meted in the mouth.
http://farm8.staticflickr.com/7072/7260743608_0d63184040_c.jpg

Here's a shot of the chicken
http://farm9.staticflickr.com/8148/7260745208_1c7d4cfba2_c.jpg

And dessert
http://farm9.staticflickr.com/8144/7260746918_fc132d908e_c.jpg

Throughout the service, the Purser did a great job. My glass was always topped up and I never waited for anything. What was amazing though, is that there were only 4 crew on the entire 757! The Purser was the only one serving the 12 passengers in First Class! How he did it so seamlessly I have no idea. He worked hard, that's for sure!

I took a few cabin shots during the trip:

The seat


The cabin
http://farm8.staticflickr.com/7224/7260751306_e0cfd34061_c.jpg

Another cabin shot
http://farm8.staticflickr.com/7234/7260749848_4fe458d5b4_c.jpg

The seat in the bed position


For the inflight entertainment, each passenger (certainly in First Class) was given a hand held device. I was very impressed by it. It was easy to use, very good picture quality and it had a good choice of movies and TV shows. There was also WiFi on offer (which I think cost me $7.95?), which was quite fast and didn't drop out the entire flight.

So over all, I have to say that I was impressed with my flight. I wasn't expecting much for a US domestic flight, but the P.S. really does make it feel 'premium'. The SFO lounge is the best UA Lounge I've been in and the crew really worked hard on board.

If I was ever going transcontinental again, I would definitely use this service.
 
gabrielchew
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RE: UA PS First Class SFO - JFK

Fri May 25, 2012 7:38 pm

Nice continuation....thanks! The F lounge in SFO looks realy good. Sorry to hear about the rolling delays though - so annoying when that happens.

Quoting airlineanorak (Thread starter):
He crouched down beside me, looked through it and asked me exactly what I thought was wrong with it. I pointed out that the card was a 767 and that we were on a 757!

Ha, he clearly thought you were an idiot....you should never mess with an a.netter!

Quoting airlineanorak (Thread starter):
What was amazing though, is that there were only 4 crew on the entire 757!

That can't be right, surely. I can't imagine either Business or Economy being served by just one person. There must have been at least one more person?
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lukeyboy95
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RE: UA PS First Class SFO - JFK

Fri May 25, 2012 7:56 pm

Great little report. Will comment on the other more but....

Quoting airlineanorak (Thread starter):
Not that I am a fan of Bombay Sapphire, in fact, one of the things I can't forgive CO for is changing the gin in the lounges and onboard from Tanqueray (my favourite) to Bombay Sapphire! Still, I manage to drink it when it's the only gin on offer - it's the Scottish coming out in me!  

You would do well to try Hendricks Gin with a bit of cucumber instead of lime. It is fantastic and best of all it is made in Glasgow.
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OA260
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RE: UA PS First Class SFO - JFK

Fri May 25, 2012 8:02 pm

Great report to follow the other one   UA looks pretty impressive for that Domestic flight. Glad they provided a decent meal and service.

Regards

Philip  
 
brilondon
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RE: UA PS First Class SFO - JFK

Fri May 25, 2012 8:22 pm

Quoting airlineanorak (Thread starter):
One thing I will thank CO for is that UA FINALLY offer free alcohol in their lounges!  

Yeah!!! Free Booze!!  
Rush for ever; Yankees all the way!!
 
Airlineanorak
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RE: UA PS First Class SFO - JFK

Fri May 25, 2012 8:31 pm

Thanks for your responses!

Quoting gabrielchew (Reply 1):
Ha, he clearly thought you were an idiot....you should never mess with an a.netter!

  He did say that I must have been the first person to actually read a safety card!

Quoting gabrielchew (Reply 1):
That can't be right, surely. I can't imagine either Business or Economy being served by just one person. There must have been at least one more person?

It's very true. The Purser told me himself. Apparently it all depends on the number of doors. On BA (when they flew 757s) the legal minimum crew was 5, but because UA have 2 over wing exits (and therefore don't need to me manned), they can fly with 4 crew. In fairness, they normally fly with 5 crew (apparently) but they only had 4 that day. I'm sure 1 would have managed in Economy, since it's quite a small cabin and they only serve food to purchase. If there are any UA crew out there, please correct me if what I'm saying is wrong.

Quoting lukeyboy95 (Reply 2):
You would do well to try Hendricks Gin with a bit of cucumber instead of lime. It is fantastic and best of all it is made in Glasgow.

Thanks for the advice! I am Scottish and familiar with Hendricks and cucumber. Perhaps I've been living in London too long, but I still prefer a Tanqeray.... I live in West London, so strickly speaking, my 'local' gin is now Sipsmith - brewed just down the road in Hammersmith! I don't much like that either...

Quoting OA260 (Reply 3):
Great report to follow the other one UA looks pretty impressive for that Domestic flight. Glad they provided a decent meal and service.

It really was great Service, he worked hard. What made me laugh is that on BA, if there are 8 or more booked in First, there has to be 3 crew serving there. I know it's a different service, but this guy did a hot meal etc for 12 passengers on his own!
 
Burj
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 1:00 am

Nice part 2 of your journey!

If the aisle seat is in bed mode...can the person in the window seat get out?

I've been to SFO several times, but always the Delta terminal...so I am curious...can you get from the International First lounge to the domestic gates without leaving the airside/secure area? Is the UA International first lounge in the UA terminal or in the International Terminal?

That is really interesting about the plane situation!
 
kurt
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 1:14 am

burj:

In SFO, the domestic and international terminals are connected; passengers can move between the two at will once past security.
 
Burj
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 3:46 am

Quoting kurt (Reply 7):
In SFO, the domestic and international terminals are connected; passengers can move between the two at will once past security.

You mean the United domestic terminal is connected the the international terminal? I know most of the SFO terminals, such as Delta's, is NOT connected airside to the international terminal....
 
Airlineanorak
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 7:47 am

Quoting burj (Reply 8):
You mean the United domestic terminal is connected the the international terminal? I know most of the SFO terminals, such as Delta's, is NOT connected airside to the international terminal....

Hi burj, thanks for your reply. I don't know about the other terminals, but for certain, the 'leg' that has the International gates G91 - G 102 is definitely connected to Terminal 3 where UA domestic flights depart from. Have a look at the map of the terminal if it helps - https://www.united.com/web/en-US/content/travel/airport/maps/sfo.aspx

What I don't know is if you can continue round to T2 and T1.
 
tsully
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 10:38 am

It's a pity that Smisek & Co. have cannibalized P.S. service. Though the seats are yet to be removed, the degradation is already apparent in the form of reduced F meal service; F & J menus are now identical. Very unfortunate for those who are still paying F fares in the interim.

[Edited 2012-05-26 03:39:27]
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LH4116
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 12:15 pm

Hey there, great report! UA P.S First Class looks quite fantastic! I'd say both the soft and hard product were up to par with International Business Class, at least by the looks if it.

Quoting airlineanorak (Thread starter):
Flying P.S. First Class also allows you to use the International First Class check in which was thankfully empty.

Was it also possible for Star Alliance Gold to use the counter?

Quoting airlineanorak (Thread starter):
I managed to force down the Bombay Sapphire with lemon in it...

Hehe, so they didn't have any lime on offer either?  

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sq_ek_freak
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 6:47 pm

Great report! The SFO international F lounge looks amazing for a United lounge...the one at LAX pales in comparison, and the one at JFK is really small being that tis only for PS and looks really dated.

The meals do look pretty good, but as someone pointed out its really J catering at this point. Shame, in the past F and J had unique menus. I also noticed that they served your salad and dessert in Continental crockery! Looks so out of place to me.

But glad the service was good...I've flown on UA PS countless times and it remains my service of choice across the US. The NYC based UA crew have always been fantastic.

Quoting airlineanorak (Reply 5):
It's very true. The Purser told me himself. Apparently it all depends on the number of doors. On BA (when they flew 757s) the legal minimum crew was 5, but because UA have 2 over wing exits (and therefore don't need to me manned), they can fly with 4 crew. In fairness, they normally fly with 5 crew (apparently) but they only had 4 that day. I'm sure 1 would have managed in Economy, since it's quite a small cabin and they only serve food to purchase. If there are any UA crew out there, please correct me if what I'm saying is wrong.

Yep have flown PS tons of times and have made several UA crew friends, and the normal crew compliment for PS 757's is 5 - two in Economy, two in Business and one (the purser) in First. Keep in mind that when the service first started there used to be 6 crew, and I remember at least some of the Eastbound flights I flew had two meal services.

I was flying from LAX-JFK earlier in the year when a crew was called out to another flight literally at the gate...he was on the phone as I boarded, and left the aircraft with his bag just near the end of boarding. I confirmed that they were operating on a skeleton crew when she sat down for take off at the jump seat and was the only one (normally there are two).

The poor lone flight attendant in Business was completely overwhelmed, serving 24 premium passengers. She did the pre-take off service and entertainment set distribution, then one of the crew from coach came up to help her right after take off. Midway through the service after the lone Economy crew member was done down back she came up to help finish the service, and the purser popped by every now and then to help out as well. Impressive team work, all done with a smile - I wrote a letter to UA to commend the crew.

I spoke with them at length, and they were so fed up with the way things like this were being handled, and that because PS flights operate with extra crew, they were the first ones to be called out when the situation arose. They were also critical of the way the merger was being handled, and the upcoming change to two class PS. All that aside, I have to say they maintained utter professionalism with the passengers, smiling and interacting despite the circumstances. I kind of pried it out of them mid-flight, and when I said I was cabin crew myself the flood gates opened  
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fxramper
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RE: UA PS First Class SFO - JFK

Sat May 26, 2012 7:20 pm

The lounge food almost looks edible. I do the same flight EWR-SFO in first and the food offered in F is the exact same. Guess the new United can't do something different. BTW the seat offered in F on PS isn't that great and the pods on EWR-SFO in F suck too.

Your photos were great.   
 
Airlineanorak
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RE: UA PS First Class SFO - JFK

Sun May 27, 2012 8:45 am

Hi LH4116 - thanks for your comments.

Quoting LH4116 (Reply 11):
Was it also possible for Star Alliance Gold to use the counter?

No, they aren;t allowed to use the International First Services on the ground, only the 'Business Class' check in, security and lounges.

Quoting LH4116 (Reply 11):
Hehe, so they didn't have any lime on offer either?

  Well spotted! They did have wedges of limes in the International First Class Lounge - I wish I had taken some on board with me! A lesson for next time...

Quoting sq_ek_freak (Reply 12):
Yep have flown PS tons of times and have made several UA crew friends, and the normal crew compliment for PS 757's is 5 - two in Economy, two in Business and one (the purser) in First.

Thanks for confirming this and for all the other insights! Having never flown PS before, I was really impressed about how it is today. I would have been completely blown away had I tried it a few years ago by the sounds of it! The crew really do work very hard on that flight - they never stop! I don;t actually think the Purser took a break in the whole flight and we were onboard (including on the ground) for over 6 hours. If he was annoyed with UA, he certainly wasn't showing it to his customers.
 
MSS658
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RE: UA PS First Class SFO - JFK

Sun May 27, 2012 4:01 pm

Hi

Nice contiunation of the series.
Interesting to see that UA ps really gives you quite a treatment. I think UA is doing something good here.

Quoting airlineanorak (Thread starter):
The Purser was the only one serving the 12 passengers in First Class! How he did it so seamlessly I have no idea. He worked hard, that's for sure!

Amazing!!

Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
767747
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RE: UA PS First Class SFO - JFK

Sun May 27, 2012 7:34 pm

Good report! It sounds like you had a nice flight with United from SFO-JFK. I think its funny to see CO and UA dishes intermingled amongst the food service ... Definitely a sign they merged into one!  

The lounge at SFO also looks to provide a good amount of food - I'd have a hard time not eating a ton, and then being full by the time I'd gotten to the plane!

Thanks for sharing!

Matthew (767747)
I love to fly!
 
gpbcroppers63
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RE: UA PS First Class SFO - JFK

Tue May 29, 2012 5:53 pm

Hey,

Great second part. Really enjoyed it. I've always fancied the idea of UA's PS service. It looks excellent.

Can't wait to read the concluding report now.  

Gareth
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kurt
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RE: UA PS First Class SFO - JFK

Tue May 29, 2012 6:08 pm

Quoting sq_ek_freak (Reply 12):
Great report! The SFO international F lounge looks amazing for a United lounge...the one at LAX pales in comparison, and the one at JFK is really small being that tis only for PS and looks really dated.

The staff at LAX IFL is MUCH better than that at SFO, where I have been treated indifferently at best and rudely at worst. The LAX IFL is old-school United all the way. Maybe it's because they are used to dealing with stars and celebrities, because that's how I've been treated there.
 
mvecchi4
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RE: UA PS First Class SFO - JFK

Tue May 29, 2012 9:45 pm

Great report! I've been meaning to look at United's products.

Quoting sq_ek_freak (Reply 12):
Sushi and cheese counter

Is that sushi? Or huge cakes of sushi!  
Quoting lukeyboy95 (Reply 2):
What was funny though, at the gate just as we're about to board a woman was huffing and puffing about the delay. You know how on every flight there is a 'know it all' guy? Well he was standing beside her. He then told her what the delay was, which terrified her! The guy said that the plane had gone tech due to the flaps not working and the plane was taken to the hanger. The Captain had refused to fly it. There was no other plane available, so they found a Captain who was prepared to fly it, even with the broken flaps at which point the plane was towed back to the stand! I have no idea if this is true or not, but the woman was quite scared.

When we got on board the woman (who I think was in Business Class) demanded to speak to the pilot before they took off! The Purser escorted her into the cockpit and she was there for a full 10 minutes. I'm not sure what the Captain said, but the woman was clearly convinced enough to fly, since she remained on board! It did make me smile.

I would've definitely wanted to hear what the pilot said.

On the other hand, I wanted to ask you if United provided amenity kits, this seems to be common in First Class but I don't see it in your report.

Best of regards,

Miguel.
 
Airlineanorak
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RE: UA PS First Class SFO - JFK

Wed May 30, 2012 5:40 pm

Quoting mvecchi4 (Reply 19):
On the other hand, I wanted to ask you if United provided amenity kits, this seems to be common in First Class but I don't see it in your report.

Hi, no amenity kits were handed out. I did think they were supposed to though?
 
Type-Rated
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RE: UA PS First Class SFO - JFK

Thu May 31, 2012 5:07 am

Isn't the traditional addition to a gin & tonic a lime rather than a lemon?
I haven't seen a lime on an aircraft in years. Usually when I ask they say they only have lemons.
Does any airline still stock limes on board?
Fly North Central Airlines..The route of the Northliners!
 
Airlineanorak
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RE: UA PS First Class SFO - JFK

Thu May 31, 2012 6:44 am

Quoting type-rated (Reply 21):
Does any airline still stock limes on board?

last October I flew US domestic First and UA International First and they both had limes on board. Although the UA position might now have changed due to the merger Also, LX stock limes on board but only for flights DEPARTING the US (not even on flights TO the US).

It is odd that so few load limes. Do you think this is a cost thing or a lack of customer demand?
 
ual757
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RE: UA PS First Class SFO - JFK

Thu May 31, 2012 8:05 am

Nice report. I've flown P.S. C & F, and I think that F is sub-par compared to AA FlAAgship, which I just flew LAX-JFK on monday. While P.S. C might be better, I think that AA F has a slight edge. The seats on AA are actually comfortable, while I find the UA C seats to be better than the slippery slope, beat up, half-broken UA P.S. F seats.

I also love the CO salad bowl with all the white plates. They need to get their catering act together. Dishes and glasses have been mixed up for months now.

Quoting type-rated (Reply 21):
Isn't the traditional addition to a gin & tonic a lime rather than a lemon?
I haven't seen a lime on an aircraft in years. Usually when I ask they say they only have lemons.
Does any airline still stock limes on board?

Fly UA all the time, and there is always a lime for my drinks.   AA also has limes.
 
Type-Rated
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RE: UA PS First Class SFO - JFK

Thu May 31, 2012 2:36 pm

Quoting airlineanorak (Reply 22):
It is odd that so few load limes. Do you think this is a cost thing or a lack of customer demand?

I first started noticing the disappearance of limes from cabin service in the mid 90's. For the first few years the F/A's would apologize and say they were already out of them. Then a few years later they would just say that they don't have any at all. I think it's a cost cutting thing because in the 80's you always got a lime with your Gin & Tonic.
Fly North Central Airlines..The route of the Northliners!
 
sq_ek_freak
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RE: UA PS First Class SFO - JFK

Thu May 31, 2012 9:30 pm

Quoting ual757 (Reply 23):
Nice report. I've flown P.S. C & F, and I think that F is sub-par compared to AA FlAAgship, which I just flew LAX-JFK on monday. While P.S. C might be better, I think that AA F has a slight edge. The seats on AA are actually comfortable, while I find the UA C seats to be better than the slippery slope, beat up, half-broken UA P.S. F seats.

I agree - the F seats are tatty and actually quite uncomfortable. I found them really hard and not great to lounge in, whereas the J seats are really nice recliners that are perfect for longer day flights. In bed mode the F seat also has "creases" in several points making it even more uncomfortable.
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mvecchi4
Posts: 88
Joined: Sun Apr 08, 2012 7:23 pm

RE: UA PS First Class SFO - JFK

Thu May 31, 2012 10:06 pm

Quoting airlineanorak (Reply 20):
I did think they were supposed to though?

I also think they should've handed them out. I started looking into this and the UA website states that United BusinessFirst does have amenity kits. Seems rather sloopy from them right?

For a moment I thought that they didn't have that feature on interncontinental flights but I also saw another UA First class TR for a flight to South America (EZE) which also doesn't show any amenity kits.

Is this an important thing for business travelers like yourself? or can they afford not to give them?.


Here's a review of UA's amenity kits. Here you can see what you missed.

http://boardingarea.com/blogs/freque...ying/category/amenity-kit-reviews/

Here's the UA page showing what they should've given you.

http://www.united.com/web/en-US/cont...avel/inflight/premiumservices.aspx
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: UA PS First Class SFO - JFK

Sat Jun 02, 2012 4:53 pm

Hi,

Great read and nice pictures, thanks for sharing with us.

The UA INTL F lounge looks pretty decent, nice selection of food and drink, if only their NRT lounge was this good!

Interesting story about the. Flaps, lady and demanding to see the captain, not everyday you see this.

Catering onboard look pretty decent too, I must say if I needed to, UA PS looks like it ticks the right box.

Cheers

Mark
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ORDnHKG
Posts: 105
Joined: Fri Jul 03, 2009 5:29 am

RE: UA PS First Class SFO - JFK

Sun Jun 10, 2012 3:25 pm

Quoting burj (Reply 6):
I've been to SFO several times, but always the Delta terminal...so I am curious...can you get from the International First lounge to the domestic gates without leaving the airside/secure area? Is the UA International first lounge in the UA terminal or in the International Terminal?
Quoting kurt (Reply 7):
In SFO, the domestic and international terminals are connected; passengers can move between the two at will once past security.

To be clear, only international G and T3 are connected airside, NOT international A or T1 or T2.

Quoting tsully (Reply 10):
It's a pity that Smisek & Co. have cannibalized P.S. service. Though the seats are yet to be removed, the degradation is already apparent in the form of reduced F meal service; F & J menus are now identical. Very unfortunate for those who are still paying F fares in the interim.

It is not about reduced F service, it is about upping C service. The C service will prevail once it got reconfig into 2 class with new C seats. Don't forget, UA PS F doesn't get access to UA IFL at LAX/SFO/JFK not til about 2 years ago, this is a new feature other than the onboard meals and service.

Quoting mvecchi4 (Reply 19):
On the other hand, I wanted to ask you if United provided amenity kits, this seems to be common in First Class but I don't see it in your report.

International long haul (TPAC, TATL, S.America) first class it is, this is domestic first class.

Quoting airlineanorak (Reply 20):
Hi, no amenity kits were handed out. I did think they were supposed to though?

No they are not, UA PS F or C NEVER give out amenity kit, the policy for amenity kit is long haul international F and C. Though on PS they would usually pass out individual wrapped eyemask and earplugs.

Quoting mvecchi4 (Reply 26):
I also think they should've handed them out. I started looking into this and the UA website states that United BusinessFirst does have amenity kits. Seems rather sloopy from them right?For a moment I thought that they didn't have that feature on interncontinental flights but I also saw another UA First class TR for a flight to South America (EZE) which also doesn't show any amenity kits. Is this an important thing for business travelers like yourself? or can they afford not to give them?.

Why is it sloppy ? Sure they don't need to give amenity kits on domestic flights, as the competitors don't do it neither. The only one do it is DL for its BusinessElite service on JFK-LAX/SFO. AA / VX don't have it neither.

This is United Business NOT United Business First. And the kit only given out for long haul TPAC / TATL / US>South America F and C, not for intra asia flights neither.

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