ACCOperator
Topic Author
Posts: 6
Joined: Mon Jan 28, 2008 7:28 am

Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 10, 2012 4:17 pm

Evening all,

I had the privilege to be able to experience business class for the first time recently and felt the urge to share with you the experience. Also my first TR so I welcome the feedback !


QR 639 – DPS – (xSIN) – DOH
25th Apr 12

STD – 22:40 ATD – 22:30
Capt - O. Singh
CSM – Olga
Aircraft – 77W - A7-BAB
Seat – 2F

Checked in for our flight 2 hours prior and there were 7 counters open for our flight, fortunately the business line had 2 people whilst the economy line looked like a solid hour long. Check-in was very easy and our pre-selected seats in row 2 were still waiting for us, and we were issued lounge passes for the 'Prada' Lounge.
Unfortunately this lounge was certainly at capacity with little to no seats available, with the lounge seemingly being shared by JQ and DJ passengers and the QR crew who were operating our flight had occupied a quarter of the lounge also. I had expected this though, mostly due to the leisure route nature of this leg.



Food offerings in the 'Prada' lounge were basic, samosas, noodles and small sweets, which all looked most unappealing. So I settled down with my gin & tonic and opted to wait to try the offering on-board. Boarding commenced nice and early however there was no semblance of a priority line, although there was no great queue and we were warmly meet by the CSM at the door.
With champagne in hand the flight departed 10mins early.
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_02926.jpg

For the short hop to Singapore there was an amazing supper of Sushi, followed by a main of ‘Ayam Bumbu Berlado’ which was a mild chicken curry with coconut rice and French beans and for dessert, fresh fruit... All very tasty.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75454.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75475.jpg

However no amenities bags or pyjamas on this leg, so I sampled the in-flight entertainment system 'Oryx', which worked very well and had a reasonable selection of recent movies including a vast selection of foreign language films.

For our brief 1hr stop in SIN, we were required to remove all of our belongings and re-clear security. With a quick crew change the new Qatar crew were quickly on board preparing for the trip to DOH.

Business class passengers were called first to board and were promptly through the gate to the amazing 777-300ER cabin. Cabin Supervisor Olga, was incredibly attentive and friendly, we were offered another glass of champagne before departure and pushed only a couple of minutes late. My travel partner opted to try the supper offering... However I decided sleep was the order of the day.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75443.jpg

After changing into the surprisingly comfortable Qatar airways pyjamas I pushed the large seat into the completely lie flat position and must have slept 6 of the 8 hour flight, only to be woken by the lovely Olga who had previously asked if I wanted to be woken for breakfast. The bed/seat was incredibly comfortable, particularly for someone like myself who always sleeps on their side, so I awoke feeling refreshed and happy.

Of the several choices for breakfast I opted for the tropical fruit with wild honey yoghurt to start and a creamy scrambled egg with tomato and feta cheese on toasted English muffin with fresh asparagus and herb chicken patty.
The breakfast was very good and not to heavy.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75486.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75517.jpg

Overall both legs of the flight were amazingly smooth and comfortable.

Transiting the premium lounge at DOH didn't start too well, despite all of the videos played on board indicating first and business pax would be transferred by 'luxury' coach or limousine, unfortunately is was the opposite. We were ushered onboard an already crowded mass transit bus (I can only presume from another flight), with standing room only and then driven around the airport for 20mins dropping off other connecting passengers to various parts of the airport.
Not that it was a terrible way of having to traverse an airport, Qatar perhaps need to change their website and on-board videos to change the premium passengers expectations.

Having arrived at the premium terminal there is a quick rescreening of bags then you pass by the ultra-premium retail stores on the ground floor with the gates, upstairs to the very lush business class lounge.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75548.jpg

With in excess of 3 different stations to sample the delicacies there was no congestion (except for the showers which involved a 10min wait).

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_75579.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_755810.jpg

Lounge staff randomly walked around the lounge looking for people without drinks and promptly offered us a coffee. This was despite there being at least half a dozen different drink stations including a full tea brewing station with more types of tea than you could dream of. Overall the lounge was busy/full without feeling crowded, and a great experience.

QR71 – DOH-MAD
26th Apr 12

STD - 07:30 ATD - 07:48
Capt. – Henry Buckey
CSM – Ana
Cabin Crew – Yoko
Aircraft – 77W - A7-BAQ
Seat – 2B

Qatar's home airport, DOH, is an amazing sight. With aircraft on hard stands as far as the eye can see and seemingly not a terminal in sight (until the new one opens shortly). We'd travelled another 20mins by the same type of bus we arrived to the premium terminal on out to our next 77W taking us to MAD.


http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_757819.jpg

Capt. Buckey was a British gentleman who was very charismatic and cheerful (probably one of the best captains I've heard from!) But he did break some slightly bad news that we were waiting for connecting passengers, but with his character, no one really seemed to mind.



With a beautiful glass of Lanson champagne in hand I was very content. We pushed back only 20mins late but made up about 10min of that in flight.



The breakfast served was my favorite by a long way, there was a seasonal salad (smoked trout, dill dressing and puff pastry twist) with a raspberry and lime smoothie that I had to have seconds of. It was incredible!

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_761124.jpg



To follow was a smoked Scottish salmon and nori omlette with shitake mushrooms, roast potato and wasabi cream.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_761225.jpg

The service from Cabin crewmember Yoko from Japan was exceptional as well as warm and always smiling and welcoming. The outbound leg overall was brilliant as expected and more, the crew, the new aircraft (one of the newest in the fleet!), the product and professionalism left me very pleased.




RETURN

QR96 – VIEDOH
31st May 12

STD – 16:05 ATD – 16:13
Capt – George
CSM – Zahbia
Cabin Crew – Mary
Aircraft – A322 – A7-AHR
Seat – 2D

After a spectacular holiday, I was fairly exhausted and was looking forward to a relaxing trip home and Qatar didn’t disappoint. The check-in for the return at Vienna was at Terminal 2 and the check-in agent wasn’t particularly interested nor engaging, but that didn’t annoy me as much as the move from row 2 to row 7 which I had checked into for some reason.

Once in the lounge, it was relatively small, however we found seats and felt comfortable and there was a full self-serve bar and light snacks available.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13026.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_02782.jpg


The boarding gate was a reasonable walk from the lounge but there was practically no waiting once we got to the gate.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13037.jpg

The flight was very smooth, despite the captain advising we were likely to encounter turbulence over the black sea, he obviously did a great job avoiding it! The cabin service was excellent as expected.



Meal service was prompt and the offerings were equally as good.

Roast beef horseradish rolls


Classic Arabic mezze
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13123.jpg

Grilled Salmon with kohlrabi and morel ragout tagliatelle and seared cherry tomatoes
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13135.jpg

Dessert – Warm Buchtel with powidl (Traditional Austrian warm dessert with vanilla sauce and mixed berries.
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13144.jpg



QR 638 - DOH-DPS
1st June 12

STD – 02:25 ATD – 02:31
Capt – Eduard
CSM – Seema
Cabin Crew – German
Aircraft – 77W – A7-BAQ
Seat – 7J


http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_756213.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_1318-Version25.jpg



After spending the 4 hour layover in the amazing Premium terminal, my determination to sleep on this leg was outweighed by the desire to try the new and exciting cuisines on offer. The Verve Cliquot champagne was an excellent start but it certainly got better.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/L11003593.jpg

Starting with the excellent service of German our cabin attendant, the orders were taken and once comfortable in the Qatar Airways pyjamas the supper was delivered. Smoked salmon rolls with black sesame seed, chives and cream cheese dip. (So delightful they were gone before the camera came out!)



Seasonal salad, grilled halloumi, roma tomatos and crisp potatos with balsamic dressing
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_132512.jpg

Soon after supper I rested and slept until woken for Breakfast, the sleep again was very good, with no disruption.



The only issue was the IFE, which managed to freeze and stall everything including the remote. Despite attempts to reset the crew were unable to fix, which was frustrating but because there was only 1hr to go in the flight it wasn’t major.
http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_133416.jpg

Breakfast - Salmon Quenelles and smoke halibut, emmenthal cheese and pumpernickel croutons.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_132813.jpg

Crunchy waffles and fresh summer berries, chocolate sauce and crème fraiche.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_133114.jpg

SIN-DPS
Seat – 6J (Moved due to IFE issue)

The last leg of the trip was only 2.5hrs long but still had time for a couple of winks of shuteye. The lunch on offer was great but simply just couldn’t finish it due to the sheer amount of food I’d delighted in over the past 8-10hrs.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_032515.jpg

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_134118.jpg

Sushi
Tagliatelle with prawns in cream sauce, Portobello mushrooms, sautéed red and green peppers.
Fresh Fruit

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_133617.jpg

All of my Qatar flights were exceptionally smooth and this is a credit to the flight crew, the service was as I had expected for my first Business class experience, amazing. Overall, the sheer amount of comfort and space you are afforded in Qatar Business class would make me come back for certain.

http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_13486.jpg

Next flight with Qatar might be from here  http://i2.photobucket.com/albums/y14/Boeta85/Qatar%20Trip%20Report%202012/IMG_031310.jpg
 
kiramakora
Posts: 473
Joined: Thu Aug 10, 2006 9:00 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 10, 2012 4:23 pm

Quoting ACCOperator (Thread starter):
the QR crew who were operating our flight had occupied a quarter of the lounge also. I had expected this though, mostly due to the leisure route nature of this leg.

This is very inappropriate. Revenue customers will have to wait while staff sit in the lounge. I am sure this cannot be part of Qatar policy. Man man Bakar needs to be informed.
 
reifel
Posts: 1540
Joined: Sun Feb 13, 2005 12:53 pm

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 10, 2012 4:37 pm

Thanks for sharing, what a nice first report!
QR really seems to make a good job. I flew them recently from Dubai to Colombo, they saved me because initially I was booked on Srilankan but they denied boarding me for some reason I am half also self responsible off, and QR had great fares available even for a flight departing the next hours and I was so relieved being on a bird a few hours later. Unfortunately all short haul aircrafts, and the Doha-Colombo was an older one without any IFE. However crew was great, this was in Coach. That said, Emirates made a better impression to me, but both are really offering an outstanding product.
 
ba319-131
Posts: 8165
Joined: Sat Jan 13, 2001 1:27 pm

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 10, 2012 4:52 pm

Nice report and pictures, brought back good memories of travels I took with QR in JCL a few years back, looks lie the service standards onboard have remained the same.

Quoting ACCOperator (Thread starter):
he showers which involved a 10min wait

- I must have been lucky, on both occasions I had no wait for the showers.

Quoting ACCOperator (Thread starter):
Overall the lounge was busy/full without feeling crowded, and a great experience.

- The lounge, IMO, is rather dull, lacks apron/runway views and you are not allowed to take food into the lounge, you have to eat it in the designated areas.

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
767747
Posts: 2141
Joined: Wed Jan 26, 2005 10:08 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 10, 2012 5:42 pm

Good report on Qatar Airways!

Food looks amazing, and the service in Business looks fantastic overall. I'd love to try flying them. Your few pictures of VIE brought back many memories of a fun trip there back in '99.

Thanks for sharing!

Best,

Matthew (767747)
I love to fly!
 
ACCOperator
Topic Author
Posts: 6
Joined: Mon Jan 28, 2008 7:28 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Mon Jun 11, 2012 5:56 am

Quoting 767747 (Reply 4):
Thanks for sharing!
Quoting reifel (Reply 2):
...really offering an outstanding product

Thanks for the feedback guys! It was a great hard product for sure!

Quoting kiramakora (Reply 1):
Man man Bakar needs to be informed

I cannot blame Al Bakar for what appeared to be the Indonesians allowing too many people into this 'Prada' Lounge. It was a 'pay-to-enter' lounge and from my observations they didn't seem to monitor how many they were admitting. Sure it wasn't great that the QR Crew had to share the lounge but I felt sorry for them as well.
 
RussianGirl
Posts: 107
Joined: Fri Jan 28, 2011 7:58 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Mon Jun 11, 2012 3:29 pm

Hi Paul!
Great first TR with nice photos   Qatar Airways service is impressive, food looks fantastic!
Thanks for sharing

Vsego dobrogo,
Anastasia
 
MH017
Posts: 1475
Joined: Tue Apr 26, 2005 4:17 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Mon Jun 11, 2012 5:09 pm

Great TR !!!

QR Business Class, sure, is the way to go, judging by the seats and catering   

Although not really seen on your pictures, love the QR uniform too - classic yet very stylish !!!

Thanks a lot for sharing...
don't throw away tomorrow !
 
jayhup
Posts: 412
Joined: Mon Jan 28, 2002 11:22 pm

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Wed Jun 13, 2012 1:35 am

Thoroughly enjoyable report...thank you for sharing!

It's funny how you mention the quality of sleep that you had on the flights because I thought the same thing also after my JFK-DOH leg two years ago (on the return DOH-JFK I stayed awake the entire time).

For some reason those seats are just exceptionally comfortable for sleeping.

I also think that the QR lounge in DOH is the best lounge that I have been to and that includes lounges in BKK, SIN, FRA, etc.

When I was in DPS last summer I was very unimpressed with the lounge that we were supposed to use (we were on TG). It was downstairs with no windows, limited food and drink choices and dirty bathrooms.

It wasn't that big of a deal but I would have expected more considering the large number of full service carriers that service DPS.
 
adamspotter
Posts: 1191
Joined: Tue Feb 15, 2011 10:06 pm

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sun Jun 17, 2012 12:15 pm

Hi there,

Great first report, thanks for sharing. Service and food looks great!

cheers,
Brendan // adamspotter
 
abrelosojos
Posts: 4050
Joined: Sun May 29, 2005 6:48 am

RE: Qatar Airways - Business - DPS-MAD/VIE-DPS + Pics

Sat Jun 23, 2012 6:47 pm

Quoting ACCOperator (Thread starter):

Transiting the premium lounge at DOH didn't start too well, despite all of the videos played on board indicating first and business pax would be transferred by 'luxury' coach or limousine, unfortunately is was the opposite. We were ushered onboard an already crowded mass transit bus (I can only presume from another flight), with standing room only and then driven around the airport for 20mins dropping off other connecting passengers to various parts of the airport.
Not that it was a terrible way of having to traverse an airport, Qatar perhaps need to change their website and on-board videos to change the premium passengers expectations.

= Greetings from the Doha PCT. I just had a similar experience (again) ... when will they learn? The experience was annoying and the check-in agent downstairs Ms. N**** was quite something - she yelled at a poor Greek woman who did not speak any English. Not much Premium-ness. Perhaps instead of spending $$$ on staff just walking around, give the better ones more $$$ to do a better job.

Great report. Thanks for writing it up.

Saludos,
A.
Live, and let live.

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