Hi all! I did a quick search recently and noticed that so far not a single trip report on Scootbiz has been published, and I only found that out after my first flight on 9V
-OTA to OOL
, so I wasn't fully prepared to do a trip report on either of my flights. I then thought I might come up with a detailed review about my scootbiz experience, which was generally consistent across both flights, so instead of the usual trip report in a chronological order, I shall combine experiences from both flights and present them to the Anet community! Please pardon me if it gets a little more wordy than the usual report as it is more of a detailed review!
On both flights, I originally booked on a Flybageat ticket, not knowing that standby upgrades were available. My advice to everyone is to just buy the Fly fare, and do the standby upgrade. This standby upgrade can only be done at the airport service desk within a 3 day period before the flight.
PRICE AND PERKS
, the cost for upgrade to Scootbiz is S$99, plus an admin fee of S$20 that can ONLY be paid in cash.
, the cost for the same upgrade is A$99, plus an admin fee of A$40 which can also be paid using credit card. However, if credit card is used for the purchase, a 5% surchage is imposed.
Standby upgrades are NOT allowed if the original ticket is booked under a sale fare.
Seeing that a Fly fare can be purchased for about $120 one way easily, plus the upgrades, a return flight to OOL
could possibly cost about S$500-600, comes with free baggage and one free meal, free ipad rental, in seat power (great for laptop users
), free blow up neck pillow, eye shades and blankets (provided automatically for redeye flights, available on request for day flights), which is really a steal!!! You don't even get a return flight fare on economy class on carriers like SQ
/QF for the same price! However, there are only 32 seats available in the cabin, so if one should want to do the upgrade, it is best to go early!
Also, this was a huge incentive to me, when you upgrade to scootbiz at Changi Airport, you get to skip a queue like this:
CABIN AND SEAT
The Scootbiz cabin consists of 4 rows of 8 seats, in a 2-4-2 configuration. The aisle is wide enough for two people to pass each other comfortably while crabbing sideways. The cabin is curtained up exclusively like any other airline's business class cabin, and there are two lavatories at the front of the cabin. Of course, in the case of both lavatories being occupied, I discovered that the magical 8 lavatory section in the middle of the plane always has vacancies!
The seat is 22 inches wide, has a 38 inch seat pitch and an 8 inch recline, and covered with leather. At the top of the seat there is also the foldable and vertically adjustable headrest wings that can be found on SQ
's Y seats too.
Legroom is comfy, good enough for a 174cm tall me to stretch out straight. My friend on my right can go out with ease if the front passenger isn't reclined, and if reclined, with a bit of a squeeze. But the aisle seat passenger does not need to get out of his seat at all, unlike economy class seats.
Check out the difference between reclined and straight up! Even with straight up, the seat is still reclined slightly backwards, feels comfortable!
There is one silly thing about the design that both passengers and flight attendants complained about regularly, and that's the position of the FA
call and reading light buttons. It is placed at the inside part of the seat near to the base of the seat, and easily pressed by the thigh intentionally.
The tray table is foldable and deployable from the armrest, it is however disappointingly small. And also positioned slightly too close to the body, and too low for my comfort. This is apparent when I eat my meals, I find that the spoon has to travel a long distance and it gives me an unnerving feeling that my food might drop, but that's just me!
For easy extraction of the tray table, a leather loop is available, however it being black was hard to see when stowed and many passengers (as I observed during both flights, and I personally never realised it until halfway through the first flight) had difficulty trying to deploy the tray table as they never saw the loop. Perhaps a hot pink loop would have helped :P
Foldable headrest wings, always appreciated!
FOOD AND IN-FLIGHT ENTERTAINMENT
Scootbiz passengers are entitled to free rental of the Ipad IFE service. However the selection in the IFE is extremely limited and I believe as they grow, so will their choices. As a classical music lover I found it sad that it was not an available option, I can only hope they will expand their IFE. Also missing is the route map, which I think might be a nice touch to have, and it's feasible since the internal onboard wifi system is already operational, can be easily linked to in-flight data right?
Scootbiz passengers are also entitled to a free meal, a free alcoholic drink and a free drink that is either of 4 choices, of which I cannot remember offhand besides Evian water, A&W root beer and pepsi light, as those were mine and my friend's choices. The meals are exactly the same as those served to economy class passengers, I'll highlight the ones that were really good!
Chicken Mushroom Stew, a huge winner.
Singapore Sling, something that I, as a frequent SQ
flyer, really appreciated!
Chicken Fococcia, it was REALLY FANTASTIC!
When you order food in flight, they usually heat it up for you before serving, a nice touch that I half didn't expect from a low cost carrier.
This is the biggest problem though, and it annoys us the most. For some reason the plastic seal tears itself around the parts attached to the container. From my second meal onwards I didn't even bother trying, I just poked it with the fork and cut it from the inside.
CABIN CREW SERVICE
No images in this section for good reason.
Cabin crew were generally friendly and approachable, and they help out with passengers having difficulties with their Ipads and such. I even had the opportunity to go and have a chat with them on both the flights. Talked about scoot related stuff, about load factors, the upgrades, their experiences and all. What amazed me is the demand for services although they are no frills. There were many people buying food and drinks on board! They worked tirelessly to satisfy passenger demands, and were committed with their work. They responded to FA
calls efficiently, whether it was for real, or one of those accidental thigh pressed ones. I watched them working behind the scenes in the front galley, and they were professional and diligent, upholding service standards that our tiny little country is proud of in the aviation world!
NOW THAT THE REVIEW IS OVER...
I'd like to share a few aerial and aviation related photos that I took during my 2 week trip to Gold Coast and New Zealand!
My personal view is that Scootbiz standby upgrades are probably one of the most value for money options available in the market from SIN
. As a Singaporean I'm very glad this option has become available, I can finally AFFORD much greater comfort!