AF Cabin Crew
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LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 4:54 am

Beware, very long trip report with tons of pictures !

We arrived in Los Angeles on time from Papeete on flight AF 077, we were now walking towards TBIT from where China Southern Airlines CZ328 for Guangzhou

While walking to TBIT I take the picture of this Philippine Airlines Boeing 747-400 that landed at the same time as us on the North runway.

No one in the Business Class line, a first security agent checks that we are on the flight and directs us towards the first agent available.

Nice Orchids decorate the counters.

My suitcase is 20 kilos, the weight of clothing for 3 weeks of vacation !

The agent confirms that our final destination is Bangkok, verifies the dates for the return flights and enters all data in her computer and tags our bags to BKK.

She then fills up our invitations for the SkyTEAM/KE lounge.

She'll indicate that our seats are the ones we picked after I sent an email to the LA office who sent my request to LAX station. Nice job Allison at CZ LAX ! The agent will then indicate the way to the lounge.

Security check is quick as there are not many people in the Premium line.

On the other side, we arrive in front of the lounges entrance.

At the entrance of the lounge, more orchids, the agents scan our boarding cards and invite us to enter the lounge.

At the entrance, the screen with tonight's flight.

We go towards the Prestige Class side of the lounge. The lounge is not very big and it is blind because of the ground work for the new terminal building.

We choose a place near a plug to charge up our computers and tablets. Another trip reporter ?

Here is what's on offer food and drink wise.

The code for the internet !

Back to our seats with a Ginger Ale and a snack.

Time to board, we leave the lounge to go to gate 101 the southern most gate at TBIT. Boarding has already started and the agents go thru the boarding area with signs, looking for Business Class passagers and direct them towards the right.

We're going towards B-6138, China Southern's 3rd A380-800 delivered on the 29th of February 2012 !

We board the beast and we are greeted by 2 female cabin attendants who direct us towards the front part of the upper deck in the first part of business class. As soon as we enter, another attendant will walk us till our seat. I have 13A for tonight.

Picture of the cabin, similar to Emirates with out the bling-bling !

As soon as we are seated, our cabin attendant will bring us an oshibori, the menu is already on the side table.

Let's visit the seat !

In front, the foot rest which will make for a longer bed when the seat is fully recline. I am 6'2" and when fully reclined and me laying down I won't touche the top or bottow of the seat.
In the small niche, we'll find 2 bags, one with the very thin mattress and one with the duvet.

The remote control for the audio and video system with the earphone plug and a USB port.

On the left side there is 2 storage area, very useful. I will put all my stuff in one, and in the other, the bag for the mattress and duvet.

On the rightside, another storage compartment containing the amenity kit, barf bag and a paper.

2 pillows on the seat.

The seat controls are located under the cocktails table, you'll notice that the oshibori have the CZ logo.

Now will start a ballet of offers starting with the slippers...

The the welcome drinks with a choice of Orange, Apple juice or water...

Then the headphones...

Then the pyjamas that we won't use...

Then the cabin attendant will come and take our order for the dinner and breakfast.

Content of the Bulgari pouch.

Above the side table there is the magazine rack where you can find a multitude of magazines.

The CZ fleet in the magazine.

China Southern Airlines network maps.

Under the magazine rack you'll find the power plug that will save my life during the 15h flight as I could recharge my camera's battery... OK, I had 2 for this particular reason but I had another flight after this one !

I switch my screen on and start to navigate the entertainment system.

Then the cabin attendant will bring a bottle of water that I open and I have to take a picture off as I have never seen a bottle filled to the rim !

The bar at the front of the plane, on top of the stairs.

Visit of the toilet at the front.

Evelon and La Source from Crabtree and Evelyn products are available in the restrooms.

Here is the very complete menu, but we won't see everything...

We're still waiting on our parking and the captain will announce that we will be delayed because the bagage conveyor belt has broken down and we are waiting for the last few bags to come...

During that time they start the safety demonstrations...

Yup the ceiling is surprised too !

So the safety demos...

I found this picture really funny but no, she is not flipping you...

This one made me smile too !

There it's over !

Doors are closed and the jetways are pulled back, we'll go soon, 1 hour late.

The Airshow for the flight.

We're ready to depart, the mood-lighting is setting a peachy mood !

Shorlty after take off, we are served our drinks of choice on a tray. I'll have a glass of dry white wine and some nuts.

The tablecloth is set on my table and the amuse bouche served.

What I enjoy with this seat is that when I was done with a dish, I'd put it on the side table and the crew would clear it rapidly.

Tray will arrive then, minor problem is that the tray is too small for the amount of dishes on it.

The starter was just OK, the duck wasn't too good...

For rose shaped butter in a dish, just one note, not a nice quality butter !

The salad, we'll never see the dressing...

Another shot of the tray with the cuttlery out.

Then the soup, I would have prefered the cream but everybody will get this one in our cabin, beef, dried scallops and winter melon.

My Pork spareribs, delicious !

My partner's shrimp dish.

No picture of the garlic bread they served. I noted that the codes of western cuisine and service are not well known yet, but I'll forgive them because of how kind and smiling the crew was !

No cheese either, even if mentionned in the menu, a fruit plate will be offered, no picture tho...

Than dessert will be offered, it is not the one on the menu, it's some sort of black forest gateau.

After this good meal, I'll watch my first movie, Brave.

During the movie, I will visit the toilets, I'll notice that the bar is set up with snacks, chocolates, cookies etc...

Picture before I fall asleep, there is another 13h24 of the 15 hours we're supposed to have !

I recline my seat and fall asleep very fast !

I wake up a little later and I see that we have another 7h06 minutes to go, I slept half the journey.

I call a cabin attendant and ask to have a snack and pick the mushroom and turkey tort. While waiting for it I'll navigate the entertainement system a little more. There is everything !

My snack arrives and it is not the tort from the menu, it is a cheese and spinach tort.

We continue on to Guangzhou.

I'll have a walk around tha plane, everybody's sleeping, a few are watching a movie...

On my return, a picture of the galley.

There is another 1831 miles to go...

I am watching Slumdog Millionaire and then the lights are on, warm colours of peach, rose and orange for a peaceful wake-up...

It's soon time to land, breakfast is going to be served soon.

The cabin attendant will come thru with the cart and will set the table with the table linen and the tray. She will then offer cornflakes and milk and will offer a bread basket with warm breads and danish pastries.

She will then serve the vegetable frittata that was really good, not dry at all !

The cabin after breakfast !

The last movie I'll watch, Inkheart.

But It'll get interrupted by the morning gymnastics !

Not a lot of success in Business for the gym !

But in Economy, everyone is doing the exercise, I arrived at the time when everybody had their arms up, by the time I was in the back they were doing feet exercises.

You'll notice that the mood-lighting is on in Business Class and that in Economy it is full bright !

On the left the galley, on the right the crew rest area.

Door U3R

Then they are showing another video for the protection of flora and fauna.

There's a few bugs on the AirShow...

We're nearly there, we have started the descent

The Airshow system is going bonkers now, not only didn't we not do that detour on the right, but we did land on the airport !

We've arrived at Guangzhou on time even if we were an hour late !

Short video about the city of Guangzhou.

We're parked with this A330 as our neighbour.

Just like during boarding they put some classical music, blaring in the cabin !

The jetways will be connected to the plane shortly.

Here is the wall decor at the back of the cabin.

My spare ribs were cooked here !
We're out,, good bye B-6138 and thank you for a very confortable flight !

We're expected outside by a China Southern agent holding a sign with our flight number, CZ357 to Bangkok. He will invite us to follow him to the immigration desks.
Ia Maitai to tatou tere !
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 5:37 am

AF Cabin Crew,

Fantastic trip report (I was just reviewing it the other day in French - tho I speak no french).

Looks like China Southern offers a solid J-class service across the pond.

Some see lines, others see between the lines.
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 6:46 am

Hi there  

Yes, A fantastic trip report on CZ A380 transpacific! For some of the pictures of the meal, I couldn't believe it was on a Chinese carrier! They really improved and brought the standard in-line with others. I have sampled their short haul HKG-PEK in F and was left speechless. Their A380 service are in a complete different league to their mainline service.

What's the load on your flight and flying time from takeoff to landing?

Have a great vacation in Thailand!

For more of myself and my flight reviews visit
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 8:14 am

Wow China Southern Airlines really steps up its game...

Both dinner and breakfast servies are very extensive and served in multiple courses. The shrimp main course looks a bit small, but everything else is fine.

I am really surprised with Bulgari amenity kit and pajama set.

Thanks for sharing and I am glad to see that CZ offers a solid product and hopes it can keep it up!

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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 10:41 am

Hi AF CabinCrew!

Thanks for a very nice report with nice pictures!

China Southern has made a great leap forward and I'm very impressed by their food and amenities!

Food looks fantastic and even the IFE options seem to be great as well.

Thanks again for posting !

Boeing 777s flown: UA, TG, KE, BA, CX, NH, JD, JL, CZ, SQ, EK, NG, CO, AF, SV, KU, DL, AA, MH, OZ, CA, MS, SU, LY, RG, PE, AZ, KL, VN, PK, EY, NZ, AM, BR, AC, DT, UU, OS, AI, 9W, KQ, QR, VA, JJ, ET, TK, PR, BG, T5, CI, MU and LX.. Further to fly.. LH 777
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 11:10 am

Great report. I flew CZ's A380 earlier this month, though only on a domestic PEK-CAN routing. I was in eco and found the seat cushions rather hard, but it didn't bother me personally. Mattresses in hotel beds in China also tend to be harder than what I'm used to, so maybe this is just their style. How were the seats in C in terms of softness?
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 5:24 pm

Great report...interesting to see the standards on different to domestic Chinese offerings! They really seem to be trying very hard. Shame I didn't go with them last month TPE-CAN-DAC. Was the flight very full? I'm very interested to see their new C lounge in CAN. Will that be in your next report?

Quoting AF Cabin Crew (Thread starter):
Evelon and La Source from Crabtree and Evelyn products are available in the restrooms.

Good products, but strange to mix the brands

Quoting AF Cabin Crew (Thread starter):
My snack arrives and it is not the tort from the menu, it is a cheese and spinach tort.

Oooh, fancy tray! Catering in general looks good.

Quoting AF Cabin Crew (Thread starter):
But It'll get interrupted by the morning gymnastics !

Ha hahah, this is SO Chinese! Good to see Y pax playing along, but a bit of a poor show to force everyone to watch it. Upcoming flights: AMS-RIX-BUD-VDA,ETH-TLV-FCO-LHR,STN-TXL-LCY,LTN-CPH-LTN,LGW-SZG,MUC-LHR
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 24, 2012 6:15 pm

Great report on China Southern! The service looks to be really nice, and what a ton of food!! I'm impressed with their quality of service and attention to detail ... Well done!


Matthew (767747)
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RE: LAX-CAN A380 Business Class CZ 328

Tue Dec 25, 2012 12:31 pm


Interesting report, thanks for taking the time for sharing it with us.
CZ looks pretty good despite the 2-4-2 in J class! Wide seating and great food!
Interesting to learn that the whole Y cabin was doing the excercise with the TV program

Merry christmas
Next trip report: Well worn A330s and Hassle free MUC transfer
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RE: LAX-CAN A380 Business Class CZ 328

Tue Dec 25, 2012 1:01 pm

Great TR, thanks for sharing it with us.
CZ looks very nice here, great service!

Merry Christmas!

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RE: LAX-CAN A380 Business Class CZ 328

Tue Dec 25, 2012 5:22 pm

Looks a lot better than what I experienced, a couple of years ago, when the same flight was operated with a B777. Enough said.
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RE: LAX-CAN A380 Business Class CZ 328

Wed Dec 26, 2012 6:03 am

Bonjour AF Cabin Crew

Great report about China Southern Airlines inflight services. You are very lucly to fly with Airbus 380.

Were China Southern Airlines cabin crew friendly and helpful to the pax?

Quoting AF Cabin Crew (Thread starter):
I found this picture really funny but no, she is not flipping you...

Haha... I have seen that safety demonstration video already, I know she is signing language for the deaf passenger. Lots of people in the chinese news discussion forum complained to the chinese airlines that they don't care and respect about disabled people. That's sad!
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RE: LAX-CAN A380 Business Class CZ 328

Sun Dec 30, 2012 7:18 am

I can't believe this is China Southern. It looks so not China!!! Were the agents able to speak English? Everything else looks wonderful!
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RE: LAX-CAN A380 Business Class CZ 328

Sun Dec 30, 2012 9:46 pm

Thanks a lot for sharing.What a nice flight! I loved the exercise in the morning ,very fun  
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RE: LAX-CAN A380 Business Class CZ 328

Mon Dec 31, 2012 1:19 am

AF Cabin Crew,

Fantastic report! CZ looks pretty solid for TPAC services. How was the load? Y looks pretty full, and so does J.

Quoting MSS658 (Reply 8):
CZ looks pretty good despite the 2-4-2 in J class! Wide seating and great food!

Looks like 1-2-1 to me? Albeit in a staggered config, but it would appear everyone has direct aisle access.

... just looked back. Perhaps you meant 2-4-2 in Y class?  Smile

[Edited 2012-12-30 17:22:41]
If you can't take the heat, you best get out of the kitchen
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RE: LAX-CAN A380 Business Class CZ 328

Wed Jan 02, 2013 8:57 pm

Really fantastic TR. Looks like CZ is really stepping up it's game. The A380 is a fantastic aircraft as I have had the pleasure of flying EK and SQ. Thanks for sharing! Happy New Year!
Landing on every Continent almost on an annual basis!
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RE: LAX-CAN A380 Business Class CZ 328

Sun Jan 20, 2013 5:47 am

CZ did a good job! Excellent TR! Thanks for sharing!
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RE: LAX-CAN A380 Business Class CZ 328

Sun Jan 20, 2013 11:06 am

This is one great way to fly across the pacific!
180 degrees flat-bed Business class on CZ whale jet A380 offer one of the best bed up there!
Food is plentiful though not really creative about their menus.
I found them copying SQ/TG/CX with the wording in menu like Prelude, using orchids, Bvlgari amenity kit etc. But who cares about the originator, right?
Many thank for sharing. Will catch the second part of your journey to BKK!
Let's just blame it on yields.
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RE: LAX-CAN A380 Business Class CZ 328

Sun Jan 20, 2013 4:00 pm

Great trip report! Looks like you had a great flight. I especially the colors of the mood lighting. It looked nice and soothing.
Kind of weird that crew "improvised" on the menu but hey if you liked the dishes then all good!
I like there new business class product.It provides a great level of privacy which is very important in my book.
How was the load factor on your flight. From the pics economy is looking pretty full.
Well done once again.


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