Knightsofmalta
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Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 08, 2013 11:23 pm

I don't normally write dedications in my trip reports. I'd like to make a make an exception this time though and dedicate this report to Planehunter for simply asking some questions and getting me to experiment. Thank you!

William

INTRODUCTION

Yesterday I arrived in San Francisco on a United Airlines flight from Las Vegas. I spent the night at the Hyatt Regency close to the airport and today I am finally on my way Hawaii.

Hawaiian-Airlines-Logo

Date: 29. January 2013
From: San Francisco
To: Honolulu
Airline: Hawaiian Air
Aircraft: Airbus A 330-200
Cabin: First Class
Seat: 1A


GETTING TO THE AIRPORT

It’s gone six and I am standing outside the entrance to the Hyatt, waiting for my shuttle to arrive to take me back to San Francisco airport.

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The shuttle makes a stop at the Marriott on its way to the Hyatt and is already quite full when it arrives. Most of the passengers are flight crews about to start another working day. There’s one guy who looks like the caricature of a pilot, complete with leather jacket and Frisbee cap.

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All of the passengers descend at the domestic terminal, except for me. Although the flight to Honolulu is a domestic service, it departs from the international terminal.

San Francisco International. San Francisco International.[/caption]

CHECK-IN

The facility is fairly deserted when I arrive. There is already a small queue forming for the Hawaiian Air counters. Apparently they’re having trouble of sorts with their check-in system. The ground crew apologise for the inconvenience and tell us they shan’t be long. And indeed, a few minutes later the ATB printer is happily printing a test boarding pass.

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There is a separate line and counter for passengers in First Class and passengers with status in Hawaiian’s frequent flyer programme. When it’s my turn the check-in agent welcomes me to the flight and thanks me for flying Hawaiian. She then proceeds to print my boarding passes for the flight to Honolulu as well as the onward connection to Kahului on Maui. She also directs me to the priority lane for security, not that it makes a difference with so few passengers around this morning.

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THE LOUNGE

The terminal is only just opening and most of the shops are still closed. Which is a bit unfortunate as Hawaiian doesn’t have a lounge in San Francisco and I’m dying for a coffee. Eventually I find a place towards the end of the concourse that is already open and is very close to A8, my departure gate for this flight.

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A cappuccino, fresh orange juice and a toasted bagel later and I’m feeling much more alive than I did when I first reached the airport. I switch on the complimentary wifi and give my mum a quick call on Facetime to report on my progress thus far – it’s cold and rainy in Switzerland, the usual. In contrast, the view from where I'm sitting is just fine.

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After I ring off I cross to the other side of the facility to take a closer look at my bird for today. And I am truly smitten. She's simply gorgeous and I can barely take my eyes off her!

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Boarding starts right on time with a call for passengers with reduced mobility and special needs. Once the passengers with kids and wheelchairs have passed the gate, the ground crew halt to boarding process to give the special needs passengers enough time to settle in. I like that, very sensible. Next is the boarding call for the premium passengers. There are two airbridges attached to the aircraft, premium passengers should use the left one.

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THE CREW

I am the first to board the aircraft. I am greeted by a friendly ‘aloha’ and I am struck by how much better looking and, well…happy…the cabin crew look than those I encountered on United. They’re smiles all round and give the impression of actually looking forward to having you on board as their guest! I am mesmerized; thank God I didn’t choose United for this flight!

THE CABIN

The cabin on this bird is either very new or very well kept. The First Class seat is not state of the art and only offers limited recline. The seat controls are mechanical rather than electrical. Still, the seat is comfortable enough for the journey of five hours across the Pacific to Hawaii. The First Class cabin comprises three rows of seats in a 2 + 2 + 2 configuration, making for a total of 18 seats. Twelve seats will be occupied on today’s flight.

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A blanket and pillow are already at my set when I arrive.

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SERVICE

I stow away my things and take my seat on 1A. Immediately a flight attendant appears, places a napkin on the armrest and asks me if I’d like a glass of champagne, guava juice or a combination of both. I ask for the guava juice and have to make an effort to stop my jaw from dropping as the flight attendant actually brings me just what I’d asked for: a glass of juice, not a plastic cup!

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A short while later the same flight attendant brings me the menu for today’s flight. She points out that all the items on the menu will be served.

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DEPARTURE

And shortly after that we’re ready for departure. The ground crew make an announcement wishing all the passengers a pleasant journey and officially hand us over to the cabin crew. Then the doors are closed, the airbridges are removed and we push back. The journey begins!

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Take-off is surprisingly sluggish, considering it’s an A 330. I’m sitting on the left side, so I’m hoping to get a view of the city and the Golden Gate Bridge. But as my luck will have it, we begin a left turn towards the open Pacific before we reach the bridge.

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THE SERVICE

After take-off service begins with the distribution of earphones. I haven’t tried them yet, but I think they’re rather cool to look at. After that the crew come to ask what we’d like to drink and I have another guava juice, which is brought to me with a small dish of mixed nuts and berries.

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THE MEAL

From my seat I have a good view of what’s going on in the galley, the curtains have not been drawn. I am particularly impressed and quite surprised to find that the plates with the hot meal have not been prepared beforehand. Instead, the flight attendant doing the galley is preparing and decorating every plate individually. The meal consists of:
  • a warm muffin with orange zest

  • a selection of fresh fruit – pineapple, melon, grapes, strawberries and mint

  • a lomi lomi salmon omelette

  • steamed rice with chicken, taro and shitake mushrooms

  • a slice of carrot cake for dessert

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And very tasty the meal is too, in particular the omelette is nice and fluffy and full of flavour.

Once I finish the meal, the tray is removed. I take out my Kindle and read until we start our descent into Honolulu. Throughout the flight the crew pass through the cabin a number of times, asking passengers if there’s anything they need or if they’d like to have a drink.

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Just before we leave our flight level the crew distribute hot towels. They're not scented, but that's okay.

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ARRIVAL

After a flying time of five hours our flight draws to an end and we make a lovely approach into Honolulu. Honolulu is a nice airport, a lot of the terminal is open air and it feels good to be able to walk around without a jacket.

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Last turn ></a> Last turn ><img class=

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Transit area. Transit area.[/caption]

From Honolulu I have an onward connection with Hawaiian Air to Kahului. So I find a nice place to sit outside, take some pictures and wait for my flight to board. There is First Class lounge for the intra-island flights, but to be honest it’s not really that nice.

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There isn't really anything much to say about the onward connection to Kahului, after all it's only a 20 minute hop.

About thirty minutes before departure I head for the gate and take a seat to watch all sorts of birds flying around.

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A short while later I see my aircraft pulling onto stand.

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Date: 29. January 2013
From: Honolulu
To: Kahului
Airline: Hawaiian Air
Aircraft: B 717
Cabin: First Class
Seat: 1C


BOARDING

My plane arrives at the gate 20 minutes before departure and I start to think that we're probably not going to make an ontime departure. Little do I know how hard they work those little B 717s.

My plane. My plane.[/caption]

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THE CABIN

Boarding starts on time.

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Waiting by the entrance. Waiting by the entrance.[/caption]

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Even on these short hops Hawaiian have a dedicated First Class cabin in a 2 + 2 configuration. I'm slowly coming to the conclusion that this is quite an amazing little airline. Little of course only by American standards.

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The bulkhead. The bulkhead.[/caption]

Don't forget your manners just because you ></a> Don't forget your manners just because you ><img class= The front office.[/caption]

THE SERVICE

Despite the short flying time, in Business Class Hawaiian still serve a pre-departure drink and a drink of choice with a packet of nuts inflight. But they're expecting quite some chop on today's flight so the flight attendant distributes the nuts on the ground.

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I didn't take any further pictures of the flight. It was quite a turbulent flight and with the shaking it was impossible to take any decent pictures.

CONCLUSION

Hawaiian Air really impressed me. Their service is truly excellent and the crew are just so nice and friendly. I don’t think I’d want to do the direct flight from JFK to Honolulu in that seat – it’s a ten hours flight – but for the journey from San Francisco it was certainly more than adequate.

EPILOGUE

On Maui I call the Makena Beach Resort home. As I sit here on the balcony of my room writing this up and occasionally looking out to sea, I can actually see and even hear whales breaching in the distance - beautiful!

This concludes the series of reports on my American vacation. America is such a vast country full of contrast and with so much things to see and do. It has been a memorable trip and I certainly hope to return to Hawaii some day. I leave you with some pictures of Hawaii.

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ronerone
Posts: 1463
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 08, 2013 11:38 pm

Great report on Hawaiian!

I have always been interested in this airline as i always hear great things about them. Seems from your report that it's all quite true!

The catering looks really good for a domestic flight, especially in comparison to the cheese plate i was recently served on AA in F on a flight from MIA to SFO!

Many thanks for sharing this with us!

Cheers,
Roni
Fly Roni. Aviation Journeys. Photos. Videos.
 
flymia
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 08, 2013 11:44 pm

Great TR. I need to get to Hawaii!
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
 
PlaneHunter
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 4:43 am

Hi William,

very nice report about this journey to Hawaii! HA is high on my list, would like to try it soon.

Good to see embedded pics again!

Quoting Knightsofmalta (Thread starter):
I don't normally write dedications in my trip reports. I'd like to make a make an exception this time though and dedicate this report to Planehunter for simply asking some questions and getting me to experiment. Thank you!

You're welcome!

Quoting Knightsofmalta (Thread starter):

The shuttle makes a stop at the Marriott on its way to the Hyatt and is already quite full when it arrives.

I don't like these rides in shared shuttles...nothing beats an airport hotel located in the terminal. Not available at SFO, unfortunately.

Quoting Knightsofmalta (Thread starter):
She's simply gorgeous and I can barely take my eyes off her!

HA's tail design belongs to the most beautiful ones.

Quoting Knightsofmalta (Thread starter):
The cabin on this bird is either very new or very well kept.

The plane was delivered in mid-2012.

Quoting Knightsofmalta (Thread starter):
The First Class seat is not state of the art and only offers limited recline. The seat controls are mechanical rather than electrical. Still, the seat is comfortable enough for the journey of five hours across the Pacific to Hawaii.

Those seats are okay for 5-6 hour flights, but they are certainly not what you expect on longer flights, e.g. from HNL to New York or to Asian destinations.

Quoting Knightsofmalta (Thread starter):
And very tasty the meal is too, in particular the omelette is nice and fluffy and full of flavour.

The meal looks good, but wasn't the portion size a bit small?


PH
Nothing's worse than flying the same reg twice!
 
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haynflyer
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 8:16 am

Thank you for the kind words about one of my favorite airlines. Though I'm not an employee of HA, I am still proud of how much they have grown and yet been able to retain a healthy dose of that social phenomenon that we in Hawaii call the "Aloha Spirit." Having been born and raised in Hawaii and fortunate enough to visit many places around the globe, I always truly enjoy coming back home. Whether it be Sydney, New York, Las Vegas or anywhere else they fly, I've always felt at home as soon as I step aboard.

I have flown with HA often and yes, while I dislike their business class seats with a passion, I understand how it fits into their business model. For myself, service in back has always been good to exceptional while the service up front refined and sophisticated without being pretentious or stuffy.

I hope you have a chance to visit the islands again someday!!
"Nearly all men can stand adversity, but if you want to test a man's character, give him power." - Abraham Lincoln
 
Luftymatt
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 12:49 pm

Fantastic trip report! HA's A330's do look beautiful, and the service sounds very good. Really great pictures, thanks for sharing  
chase the sun
 
eastern747
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 4:44 pm

I can remember back "when" flying to HNL on Pan American and CO and Western. I even turned down getting on an earlier flight so I could go F/C on Pan Am. At the time it was handled as an international flight and the meal service was incredible in both classes. These were pre 747 days, although I fewy this route on them and DC-10s. Western used a cart service and for dessert, they would roll a cart down with what appeared to a volcano with the desserts surrounding it. They would put dry ice inside with water inside the volcano so it appeared to be smoking. My point is while the HA service looked fine, and probably was, certainly not memorable. I still can't understand why on a 5 hour flight, they entire meal is slapped together on the same tray and plopped down in front of you. (sorry to see no macadamia nuts, or flower on the tray etc.)IMHO Nice to hear crews and ground staff were good
 
lychemsa
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 7:48 pm

I loved Hawaii. Would like to go back. Went on a Pan Am 747 in the late 1980s on an F award.
 
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ClassicLover
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 7:58 pm

Really enjoyed that report!

The food looked very good - and I am very jealous of your beautiful pictures of Hawaii at the end   Thanks for sharing. The seats certainly don't look that amazing though, which is unfortunate!

I really have to try Hawaiian one day.
I do quite enjoy a spot of flying - more so when it's not in Economy!
 
daviation
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 8:05 pm

Quoting Knightsofmalta (Thread starter):
I don’t think I’d want to do the direct flight from JFK to Honolulu in that seat

I traveled on that flight last summer in coach! I am 6'2", but I was really quite comfortable. HA's economy service is better than perhaps any other U.S. domestic airline.

We are returning again this summer on the following itinerary: JFK-HNL-KOA-HNL-KOA-HNL-JFK. Yes, that's correct, we have a one-day trip in the middle of our holiday from the Big Island to Oahu to see the sights. I had hoped to see the sights during the layover in HNL from JFK, but the schedule didn't permit it. We flew Island Air last summer from HNL to West Kapalua on a DH-8. It was a little bumpy.....well, maybe it was a lot bumpy, but it was an adventure!

Your trip report was very enjoyable and it brought back nice memories. I saved one of your photos because we were able to reserve seat 13 on the A-330, which is in that little economy section behind First/Business.
PlaneFlown:717,727,737,747,757,767,777,DC8,DC9,DC10,L1011,F100,A300,319,320,321,330,340,CRJ,ERJ,E190,Av85,DH8,Beaver,ATR
 
767747
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 09, 2013 10:07 pm

Great report on Hawaiian Airlines. I've been interested in seeing what they have to offer, especially in their F cabin!

Food looks pretty good, and unique to them as I don't think any other domestic airline serves such interesting food in such a way!

While the seats look comfy, I'm interested that Hawaiian didn't want to make seats a bit more roomy, and more like a sleeper seat for such long-haul flights that they have in their route network. HNL-SYD is a long trek in a domestic style seat!

Thanks for sharing. I love the livery as well - definitely one of the best out there.

Best,

Matthew
I love to fly!
 
MeanGreen
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Feb 10, 2013 1:08 am

Excellent report! Your report was a fun read! Thank you for sharing!
 
Knightsofmalta
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Feb 10, 2013 6:21 am

Hi Roni

Quoting ronerone (Reply 1):
Great report on Hawaiian!

I have always been interested in this airline as i always hear great things about them. Seems from your report that it's all quite true!

The catering looks really good for a domestic flight, especially in comparison to the cheese plate i was recently served on AA in F on a flight from MIA to SFO!

Many thanks for sharing this with us!

Cheers,
Roni

Hawaiian really are quite exceptional I think. With all the staff I chatted with I got the feeling they really enjoyed their job and take pride in the company's success. With many other carriers, especially in the States, you get the feeling most of the staff look at it as just another job. Which is a pity.

Hi flymia

Quoting flymia (Reply 2):
Great TR. I need to get to Hawaii!

I think you do. Wouldn't mind myself.

Hi Udo

Quoting PlaneHunter (Reply 3):
Hi William,

very nice report about this journey to Hawaii! HA is high on my list, would like to try it soon.

Good to see embedded pics again!

Well I can certainly recommend HA. As for the pictures, once I found out how it was quite easy!

Quoting PlaneHunter (Reply 3):
I don't like these rides in shared shuttles...nothing beats an airport hotel located in the terminal. Not available at SFO, unfortunately.

Well, I wasn't there long enough to find out for myself but I think by day you must have a good view of the arriving aircraft from the hotel. Which is at least something.

Quoting PlaneHunter (Reply 3):
HA's tail design belongs to the most beautiful ones.

How very true. There's something very old school about that logo.

Quoting PlaneHunter (Reply 3):
Those seats are okay for 5-6 hour flights, but they are certainly not what you expect on longer flights, e.g. from HNL to New York or to Asian destinations.

No, and they weren't that comfortable either when reclined.

Quoting PlaneHunter (Reply 3):
The meal looks good, but wasn't the portion size a bit small?

Funny you should say that. On the photos the portions do look rather small but actually the meal was quite filling.

Hi haynflyer

Quoting haynflyer (Reply 4):
Thank you for the kind words about one of my favorite airlines. Though I'm not an employee of HA, I am still proud of how much they have grown and yet been able to retain a healthy dose of that social phenomenon that we in Hawaii call the "Aloha Spirit."

My pleasure I'm sure. It's not difficult to say something positive about Hawaii Airlines and its staff.

Quoting haynflyer (Reply 4):
I have flown with HA often and yes, while I dislike their business class seats with a passion, I understand how it fits into their business model. For myself, service in back has always been good to exceptional while the service up front refined and sophisticated without being pretentious or stuffy.

I think that sums it up nicely. The service really is elegant but friendly and personable all the same.

Quoting haynflyer (Reply 4):
I hope you have a chance to visit the islands again someday!!

I have every intention of doing that. It's too beautiful a place to not want to return. Thanks!

Hi LuftyMatt

Quoting LuftyMatt (Reply 5):
Fantastic trip report! HA's A330's do look beautiful, and the service sounds very good. Really great pictures, thanks for sharing

Thanks, glad you liked the report. Personally I find the A330 is quite a looker anyway, but with the Hawaiian livery she leaves you speechless.

Hi lychemsa

Quoting lychemsa (Reply 7):
I loved Hawaii. Would like to go back. Went on a Pan Am 747 in the late 1980s on an F award.

I don't blame you, who wouldn't love it?

Hi ClassicLover

Quoting ClassicLover (Reply 8):
Really enjoyed that report!

The food looked very good - and I am very jealous of your beautiful pictures of Hawaii at the end Thanks for sharing. The seats certainly don't look that amazing though, which is unfortunate!

I really have to try Hawaiian one day.

Thanks, glad you liked the report. Originally I thought of flying to HNL straight from Las Vegas and I think it would have been an overnight flight. I'm glad I didn't with those seats. As for the pictures at the end, the ones of the sea were taken from my balcony. It was just so serene.

Hi daviation

Quoting daviation (Reply 9):
Your trip report was very enjoyable and it brought back nice memories. I saved one of your photos because we were able to reserve seat 13 on the A-330, which is in that little economy section behind First/Business.

Thank you!

Hi Matthew

Quoting 767747 (Reply 10):
Great report on Hawaiian Airlines. I've been interested in seeing what they have to offer, especially in their F cabin!

Food looks pretty good, and unique to them as I don't think any other domestic airline serves such interesting food in such a way!

While the seats look comfy, I'm interested that Hawaiian didn't want to make seats a bit more roomy, and more like a sleeper seat for such long-haul flights that they have in their route network. HNL-SYD is a long trek in a domestic style seat!

Thanks for sharing. I love the livery as well - definitely one of the best out there.

Best,

Matthew

I think Hawaiian has taken a very pragmatic approach with their seat. Sure it may not be state of the art or even the most comfortable seat out there, but it's a very good compromise. After all, although there is obviously a market for premium traffic to Hawaii, most of that is still leisure and not business and HA is relatively small compared to its American rivals. Realistically, trying to compete with them with the hardware would be a loosing battle. But with their service and their staff they leave the competition far behind.

Hi MeanGreen

Quoting MeanGreen (Reply 11):
Excellent report! Your report was a fun read! Thank you for sharing!

Thanks a lot. My pleasure.

Thanks to all for taking the time to comment. It's much appreciated.

Cheers,
William
 
ba319-131
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Mon Feb 11, 2013 9:01 pm

Hi William,

Nice read, thanks for sharing.

I've only flown HA on domestics around Hawaii but thought they were pretty good, I'd like to try them out on the LAX-HNL route, perhaps on our next visit.

Quoting Knightsofmalta (Thread starter):
The terminal is only just opening and most of the shops are still closed. Which is a bit unfortunate as Hawaiian doesn’t have a lounge in San Francisco and I’m dying for a coffee

- Shame, I figured they might have shared a lounge with another carrier.

Quoting Knightsofmalta (Thread starter):
Immediately a flight attendant appears, places a napkin on the armrest and asks me if I’d like a glass of champagne, guava juice or a combination of both. I ask for the guava juice and have to make an effort to stop my jaw from dropping as the flight attendant actually brings me just what I’d asked for: a glass of juice, not a plastic cup!

- Glass, amazing!

Quoting Knightsofmalta (Thread starter):
After take-off service begins with the distribution of earphones. I haven’t tried them yet, but I think they’re rather cool to look at.

- Now that makes a nice change from the usual crappy black ones that are handed out.

Quoting Knightsofmalta (Thread starter):
From my seat I have a good view of what’s going on in the galley, the curtains have not been drawn. I am particularly impressed and quite surprised to find that the plates with the hot meal have not been prepared beforehand. Instead, the flight attendant doing the galley is preparing and decorating every plate individually

- Now that is impressive!

Quoting Knightsofmalta (Thread starter):
The meal consists of:
a warm muffin with orange zest

a selection of fresh fruit – pineapple, melon, grapes, strawberries and mint

a lomi lomi salmon omelette

steamed rice with chicken, taro and shitake mushrooms

a slice of carrot cake for dessert

= Whilst the quantity is not huge, presentation looks superb, thumbs up HA!

Cheers

Mark
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
flyboy22
Posts: 12
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Mon Feb 11, 2013 10:28 pm

Very nice trip report! The wood accents on the armrests and the neutral tones used throughout the First Class section make the cabin appear very warm. I hope to fly with Hawaiian one day.
 
brilondon
Posts: 3018
Joined: Sun Aug 21, 2005 6:56 am

RE: Hawaiian Air First Class, San Francisco To Hawaii

Mon Feb 11, 2013 11:33 pm

Quoting Knightsofmalta (Thread starter):
Just before we leave our flight level the crew distribute hot towels. They're not scented, but that's okay.

Yes, the reason is because of allergies some people have to perfumes and I thank them all the time for not having scented towels.

Quoting Knightsofmalta (Thread starter):
My plane arrives at the gate 20 minutes before departure and I start to think that we're probably not going to make an ontime departure. Little do I know how hard they work those little B 717s.

They really have it down to a science. Your plane arrives and an army swarms the aircraft, then they disappear and you board and your off. The utilization rate of those aircraft are quite remarkable. Great TR, and please come back.
Rush for ever; Yankees all the way!!
 
sultanils
Posts: 1929
Joined: Thu Mar 11, 2010 5:37 pm

RE: Hawaiian Air First Class, San Francisco To Hawaii

Tue Feb 12, 2013 8:17 pm

Hi K o m,

Very entertaining and interesting trip report and I'm glad the pics are back here   I very much loved the Hawaiian plane tail theme all throughout the report, lots of mics featuring 1 or more of their nice tail design. It's quite refreshing to see an American airline being able to deliver this good of an overal experience. One minor detail being the seat itself but as you said, perfectly acceptable for this medium haul journey.

Quoting Knightsofmalta (Thread starter):
In contrast, the view from where I'm sitting is just fine.

Do you think your mom would wanted to trade place with you (ie staring at aircraft in the heat)?

Quoting Knightsofmalta (Thread starter):
Still, the seat is comfortable enough for the journey of five hours across the Pacific to Hawaii.

I wasn't aware of the fact that it's quite a journey from the US mainland to Hawaii?

Quoting Knightsofmalta (Thread starter):
a glass of juice, not a plastic cup!

How refreshing and look at the logo on the glass!

Quoting Knightsofmalta (Thread starter):
but I think they’re rather cool to look at.

That's one pair of mighty funky headphones. Got a couple at home now, do you 

Quoting Knightsofmalta (Thread starter):
to watch all sorts of birds flying around.

Lol!

Sultanils
In thrust we trust.
 
adamspotter
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Tue Feb 12, 2013 9:28 pm

Hi William,

Its great to see you posting a bunch of reports again, all I have to do now is catch up and read them all!
I wanted to read this one first as I also flew Hawaiian Airlines for the first time on January 28 HNL-LAX. N380HA was the aircraft and I was seated in economy, exit row. I actually also was at SFO on the 29th of January! Arrived in the afternoon and spent the night at the Hilton before slowly heading back home early the next morning on the 30th.
Your impression of Hawaiian Airlines perfectly reflects mine, I was very impressed. Aircraft was in excellent condition, very friendly and talkative crew and even got a free continental breakfast something their fellow US carriers can take an example at!

Quoting Knightsofmalta (Thread starter):
But as my luck will have it, we begin a left turn towards the open Pacific before we reach the bridge.

At least you got a little decent picture of it  

cheers,

Brendan
 
Knightsofmalta
Topic Author
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Wed Feb 13, 2013 8:38 pm

Hi Mark

Quoting ba319-131 (Reply 13):
Nice read, thanks for sharing.

Thanks, my pleasure!

Quoting ba319-131 (Reply 13):
- Now that makes a nice change from the usual crappy black ones that are handed out.

As Nils put it, they're tremendously funky earphones for an airline!

Hi Flyboy22

Quoting flyboy22 (Reply 14):
Very nice trip report! The wood accents on the armrests and the neutral tones used throughout the First Class section make the cabin appear very warm. I hope to fly with Hawaiian one day.

Thanks. I hope you do get the chance to try Hawaiian one day, not least of all because you'd likely be heading for Hawaii, which is a lovely place!

Hi brilondon

Quoting brilondon (Reply 15):
Yes, the reason is because of allergies some people have to perfumes and I thank them all the time for not having scented towels.

I hadn't thought of that actually!

Quoting brilondon (Reply 15):
They really have it down to a science. Your plane arrives and an army swarms the aircraft, then they disappear and you board and your off. The utilization rate of those aircraft are quite remarkable. Great TR, and please come back.

That's exactly it. You get the impression some of those guys get started on their work before the plane has even come to a complete stop!

Hi Nils

Quoting Sultanils (Reply 16):
Very entertaining and interesting trip report and I'm glad the pics are back here

Yeah, thanks. I did some experimenting until I figured out how to do it.

Quoting Sultanils (Reply 16):
I very much loved the Hawaiian plane tail theme all throughout the report, lots of mics featuring 1 or more of their nice tail design.

I just couldn't stop myself. I was really smitten by the livery. I'll post some more pics shortly that I took during the transfer on the way back.

Quoting Sultanils (Reply 16):
It's quite refreshing to see an American airline being able to deliver this good of an overal experience.

Especially after the two awful flights I'd had with UA.

Quoting Sultanils (Reply 16):
Do you think your mom would wanted to trade place with you (ie staring at aircraft in the heat)?

Trust me, you'd be surprised!

Quoting Sultanils (Reply 16):
How refreshing and look at the logo on the glass!

...and so retro!

Quoting Sultanils (Reply 16):
That's one pair of mighty funky headphones. Got a couple at home now, do you

I couldn't agree more. Actually I have three sets...

Hi Brendan

Quoting adamspotter (Reply 17):
Its great to see you posting a bunch of reports again, all I have to do now is catch up and read them all!

Thanks. I'm afraid some of them have been deleted again. Sorry about that.

Quoting adamspotter (Reply 17):
I actually also was at SFO on the 29th of January! Arrived in the afternoon and spent the night at the Hilton before slowly heading back home early the next morning on the 30th.

What was the Hilton like? The Hyatt was nothing to write home about. You know, there must be some way of coordinating the a.netter's travel plans to allow for meets somewhere on the planet!

Quoting adamspotter (Reply 17):
At least you got a little decent picture of it

I think I'm just unlucky. I went to Cape Town for the weekend once and every time I got anywhere near the table mountain it would cloud up . Same thing with the bridge. Either it's night, or foggy or something else.

Thanks to all for taking the time to post.

Cheers,
William
 
stipica
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Wed Feb 13, 2013 9:38 pm

Hi William !

since I've already got all the answers from previous comments just to express my appreciation for your work ...
faithful reader stipica  
Open your eyes and think
 
MSS658
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 15, 2013 9:17 am

Hi William

Another nice report from your side, HA looks nice. J looks very inviting to try one day.
Seats and service look very good.

Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
infodesk
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 15, 2013 4:09 pm

Hi William,

Must have missed the other report(s) from your US trip, will go and have a look for them later!

Thanks for this nice read about a rather exotic airline for us Europeans. Hawaiian certainly looked after you well. The meal presentation is just perfect. It looks delicious. Those headphones are pretty cool too.

Quoting Knightsofmalta (Thread starter):
I'd like to make a make an exception this time though and dedicate this report to Planehunter for simply asking some questions and getting me to experiment. Thank you!

I'm guessing this has something to do with photos?

Quoting Knightsofmalta (Thread starter):
I switch on the complimentary wifi and give my mum a quick call on Facetime to report on my progress thus far – it’s cold and rainy in Switzerland, the usual

What else?!

Quoting Knightsofmalta (Thread starter):
Honolulu is a nice airport, a lot of the terminal is open air and it feels good to be able to walk around without a jacket.

Reminds me of Christmas in Malta  

Those mountains in HNL make a great backdrop to the airport: planes and mountains – one of my favourite combinations!

Happy flying
Infodesk   
"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
 
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aerdingus
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Fri Feb 15, 2013 10:44 pm

Hi

I like to lose meself in reading F reports, it´s the only way I can see that class!

Quoting Knightsofmalta (Thread starter):
And I am truly smitten. She's simply gorgeous and I can barely take my eyes off her!

She truly is!

Quoting Knightsofmalta (Thread starter):
I ask for the guava juice and have to make an effort to stop my jaw from dropping as the flight attendant actually brings me just what I’d asked for: a glass of juice, not a plastic cup!

That looks so nice.

Quoting Knightsofmalta (Thread starter):
After take-off service begins with the distribution of earphones. I haven’t tried them yet, but I think they’re rather cool to look at.

Yeah HA seems to have great image/brand consciousness.

The omelette looks very interesting, never seen one with salmon like that before.

Quoting Knightsofmalta (Thread starter):
Little do I know how hard they work those little B 717s.

Interesting how the engines of these a/c can handle the short Hawaian hops & turnarounds, but the CFMs of 737s cannot. Unless if the 737s (I think they were for Aloha - correct me if I´m wrong) had shorter turnarounds.

Quoting Knightsofmalta (Thread starter):
As I sit here on the balcony of my room writing this up and occasionally looking out to sea, I can actually see and even hear whales breaching in the distance - beautiful!

Heaven.....

Pity the HA lounge wasn´t so great, but certainly looks like you generally had a fabulous time!

Cheers
2016: BHX GLA KIR LCY LGW MUC VIE BA EI FR LH OS A320 A321 ATR 42 ATR 72 B738 E190 E195
 
EL-AL
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Feb 16, 2013 3:25 pm

Hey,

Beautiful report, I enjoyed it very much. I hope I will get the chance to visit Hawaii one day.

Hawaiian product looks very good in US standards.

Jonathan
every day is a good day to fly
 
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shamrock604
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Feb 17, 2013 12:45 am

Just realised that my employer has a Zed agreement with HA......

Easy connection at JFK from Dublin too.

Think my next holiday is decided!

Thanks for an enjoyable read!
 
Knightsofmalta
Topic Author
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Feb 17, 2013 7:29 am

Hi stipica

Quoting stipica (Reply 19):
since I've already got all the answers from previous comments just to express my appreciation for your work ...

Thanks a lot, that's very nice of you. I'm glad you enjoyed the report.

Hi Marc

Quoting MSS658 (Reply 20):
Another nice report from your side, HA looks nice.

Thanks. HA are certainly very nice. I suppose it helps that most people who fly them are normally in holiday mode anyway!

Hi Hannah

Quoting infodesk (Reply 21):
Thanks for this nice read about a rather exotic airline for us Europeans.

My pleasure. I suppose it would be rather cool to have the likes of HA gracing the skies above Zurich one day, not that that's likely ever to happen!

Quoting infodesk (Reply 21):
I'm guessing this has something to do with photos?

Yes, a long story: photobucket - new interface - problems uploading - etc.

Quoting infodesk (Reply 21):
What else?!

Sounds like you've definitely had enough of the cold!

Quoting infodesk (Reply 21):
Reminds me of Christmas in Malta

Which reminds me, did I miss that report or is it still pending?

Hi Aerdingus

Quoting aerdingus (Reply 22):
Interesting how the engines of these a/c can handle the short Hawaian hops & turnarounds, but the CFMs of 737s cannot. Unless if the 737s (I think they were for Aloha - correct me if I´m wrong) had shorter turnarounds.

I wasn't aware that the 737s had problems on such short sectors. Then again, it's quite amazing what they put these airplanes through. It really is like getting on a bus.

Hi Jonathan

Quoting EL-AL (Reply 23):
Beautiful report, I enjoyed it very much. I hope I will get the chance to visit Hawaii one day.

Thanks! And I hope you get the chance to visit Hawaii some day. It's quite an extraordinary place!

Hi shamrock604

Quoting shamrock604 (Reply 24):
Just realised that my employer has a Zed agreement with HA......

Yeah go on, rub it in will you!

Quoting shamrock604 (Reply 24):
Easy connection at JFK from Dublin too.

Long journey but well worth it, I'd say.

Quoting shamrock604 (Reply 24):
Think my next holiday is decided!

Excellent, I'll look forward to the trip report to go along with that.

Quoting shamrock604 (Reply 24):
Thanks for an enjoyable read!

My pleasure!

Thanks to all for your comments. It's much appreciated.

Cheers,
William
 
azjubilee
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Mon Feb 18, 2013 7:23 pm

Nice report. Interesting that you didn't get the noise canceling headphones normally used in FC. There must have been a problem with them, because the ones in your picture are usually found in Y class. The seat does indeed lack that luxurious feel but the service more than makes up for it. You'll be happy to know that HA is studying a revamp to the premium cabins which sounds like will include a more premium seat, considering all the long haul flying HA is doing now.
 
adamspotter
Posts: 1191
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Mon Feb 18, 2013 8:40 pm

Quoting Knightsofmalta (Reply 18):
What was the Hilton like?

The Hilton was nice, although the complimentary upgrade to the executive level sure helped 
Quoting Knightsofmalta (Reply 18):
You know, there must be some way of coordinating the a.netter's travel plans to allow for meets somewhere on the planet!

Haha, there should!

cheers,

Brendan
 
Knightsofmalta
Topic Author
Posts: 1684
Joined: Fri Nov 25, 2005 10:51 pm

RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Mar 03, 2013 6:12 pm

Hi azjubilee

Quoting azjubilee (Reply 26):
Nice report. Interesting that you didn't get the noise canceling headphones normally used in FC. There must have been a problem with them, because the ones in your picture are usually found in Y class. The seat does indeed lack that luxurious feel but the service more than makes up for it. You'll be happy to know that HA is studying a revamp to the premium cabins which sounds like will include a more premium seat, considering all the long haul flying HA is doing now.

Thanks for the information about the potential revamp. Now I really have no more excuses to not visit Hawaii again!

As for the earphones, we got the same sort on our way back from Hawaii. Perhaps they only use the C class headphones on longer sectors?

Hi Brendan

Quoting adamspotter (Reply 27):
The Hilton was nice, although the complimentary upgrade to the executive level sure helped

Well I'm glad to hear you didn't have to suffer too much!

Thanks for posting gents, and sorry for the delay in replying.

Cheers,
William
 
azjubilee
Posts: 3381
Joined: Sat Apr 29, 2000 5:26 am

RE: Hawaiian Air First Class, San Francisco To Hawaii

Sun Mar 03, 2013 10:38 pm

Nope, I"ve always had the noise canceling head phones in both International Business and Domestic Economy class. Also interesting to note is the use of the white pillow case, normally they're turquoise. A/C 388 was delivered in 2012, so indeed, it is rather new, but also well maintained.

[Edited 2013-03-03 14:43:31]
 
gabrielchew
Posts: 3720
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Thu Mar 07, 2013 8:22 pm

Hi William!

I thought I'd commented on this before, I maybe not! Looks like you had a nice flight. Good service and good food. I'm a bit surpised that there was no choice of food at all. Did Y get complimentary food?
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Knightsofmalta
Topic Author
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RE: Hawaiian Air First Class, San Francisco To Hawaii

Sat Mar 09, 2013 9:52 am

Hi again azjubilee

Quoting azjubilee (Reply 29):
Also interesting to note is the use of the white pillow case, normally they're turquoise.

Actually that kind of rings a well. I think they were turquoise on the way back.

Hi Gabriel

Quoting gabrielchew (Reply 30):
I thought I'd commented on this before, I maybe not!

No worries!

Quoting gabrielchew (Reply 30):
I'm a bit surpised that there was no choice of food at all. Did Y get complimentary food?

Y get a complimentary meal too. They even make an announcement saying that apparently they're the only US carrier to do so.

Thanks for taking the time to comment.

Cheers,
William

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