chriscunard
Topic Author
Posts: 16
Joined: Tue Nov 16, 2010 1:10 am

SYD-PER On QF's Upgraded 767

Wed May 15, 2013 7:25 am

As a Platinum with Qantas I've flown on my fair share of 767's and over the years have wondered and wondered why they had not upgraded them.

Well, finally they have, and now for the first time I've flown on one! It makes a big difference.

I had a relaxing hour at the Qantas Club (Business Lounge) - though it was very hard to find a seat as the space is too small for the number of people using the lounge in Melbourne. While here, I took a pic of the oldest looking arrivals monitors I've seen in a long time - located in the lounge:



There was no boarding call made in the Business Lounge for this service, though "Boarding" and then "Final Call" flashed on the screens; so I made my way to the gate which was at the far end of the terminal.

The service was QF773 from SYD to PER.
The aircraft was VH-OGI "City of Port Augusta".
The date was 14/05/13.
Seat 5B in the Business cabin.

Here she is (VH-OGI at the very back):
Qantas 767's including a soon to retire -336ER and sister VH-OGI.


The first hint that this aircraft was an upgraded aircraft was the "Q-Streaming" logo stuck near the front door. This was a 767-338ER (as I understand it the -336's are not being updated) and it was great to be getting an upgraded aircraft for the long flight to Perth.

On boarding, you notice a significant difference from the usual Qantas 767 experience.

The new cabin looks fresh and clean, and takes at least a decade off the appearance of these aircraft. Changes include new curtains, painted walls and bulkheads, refreshed chairs, new carpets and all the lighting appeared to be working well so the aircraft looked bright and airy.

Here's a photo of the Business Class seats:


And as row 5 is the last row of the Business Class cabin, I grabbed a sneak of the fancy new Economy class:
http://chriscunard.com/webcam/qantas/IMG_1636.JPG


The updated chairs are far more comfortable than they were before. The last few services I've had on aircraft that weren't upgraded the chairs were flimsy with poor back support and broken head rests.

This time, all the seats appeared to work well on this aircraft and mine was very comfortable. The new coverings have a lot more padding than the old seats and this was far more comfortable.

After take off the cabin crew explained how to use the iPad's (Q-Streaming) which attach to the back of the seat in-front of you (unless you're unlucky enough to be in Row 1 or Row 23 where it has to sit on your tray table).

My iPad had a low battery so a new one was provided. The movie choice was rather lackluster, with one new release and a number of 3-6 month old films (eg: Sapphires which was showing on the A380 back in September 2012). But it was a huge improvement on the old "Main Screen". There was also around 20-30 TV choices, and the news, as well as music channels.

The "main screens" at the front of the cabin aired the welcome program, then the route map. At tip of descent a 30 min comedy is shown as the iPads have to be turned off. At the front of the cabin, the center screen (and the big projectors which Qantas 767 regulars will remember) are gone, replaced by a stylized version of the Qantas logo which looked very classy. Welcome to the 21st century!

We were offered a dinner service on the flight. We were given the old style tray service which Qantas says they will do away with on the transcontinental service, as it moves to compete more evenly with the (epic) Virgin Australia Coast to Coast A330 service (will review later).

A beer and some pretzels was served first, followed by one choice of entrée - which was poached trout, feta cheese and mushy peas:
http://chriscunard.com/webcam/qantas/IMG_1642.JPG


Mains offered more choices. Lamb chops, Chicken Salad or Snapper. I went with the Lamb which was served with Israeli Couscous and broccoli:
http://chriscunard.com/webcam/qantas/IMG_1643.JPG


The lamb was rather dry but it was alright. For sweets I had the Maggie Beer Dark Chocolate and Orange ice cream and a coffee. It's the first Maggie Beer ice cream flavor I'd ever want again - so that was a pleasant surprise!

Other observations I made include:
- Foot rests work better now,
- The lumbar support controls have all been refurbished / mended so they work well,
- Bathrooms aboard haven't been updated and still sport the old blue walls,
- iPads come with iPad style hearphones rather than the sound-cancelling headphones, so I used my own as the 767's GE engines were quite noisy (lovely noise but not so great when trying to watch a film).

We had a smooth flight. When the captain / copilot made announcements it came over the Q-streaming devices too and soon we were on our descent into Perth. It was the smoothest landing I can remember:
http://chriscunard.com/webcam/qantas/IMG_1644.JPG


In all a vast improvement on the old 767 service, but the Qantas transcontinental service still lags behind the Virgin Australia A330 offering, which I am reviewing next.
 
themit9
Posts: 99
Joined: Sun Apr 08, 2012 10:06 am

RE: SYD-PER On QF's Upgraded 767

Thu May 16, 2013 11:48 am

Hi chriscunard,

Thanks for your report, although a few slight issues with photos loading due to 'Bandwidth exceeded'?

I have the chance to try the new 767 product in J earlier this year on the MEL-SYD run ( Not Another MEL-SYD Trip Report..this Time On QF J (by themit9 Feb 1 2013 in Trip Reports) ) and I have to say that I agree with your sentiments about the work- from the new seat covers to the stylish Q logo on the bulkhead.

Quoting chriscunard (Thread starter):
The service was QF773 from SYD to PER.

Do you mean MEL-PER as your pictures look like MEL and QF773 is MEL-PER?

Quoting chriscunard (Thread starter):
I had a relaxing hour at the Qantas Club (Business Lounge) - though it was very hard to find a seat as the space is too small for the number of people using the lounge in Melbourne. While here, I took a pic of the oldest looking arrivals monitors I've seen in a long time - located in the lounge:

When you say 'Qantas Club' do you mean that you went through to the back section for J class and Platinum members? In January I found the Qantas Club in Melbourne to be quite loud and busy, but the actual Business Lounge was quite calm, relaxed and there were plenty of seats to go around.

Quoting chriscunard (Thread starter):
The movie choice was rather lackluster, with one new release and a number of 3-6 month old films

I would have thought that they would update this content more frequently. There is a content server on the aircraft apparently, not sure what the process is to update content but I would have thought it would be easier than an older system. And it should be more of a priority as I assume that the average QF passenger does more repeat flights on a 767 than an A380.

Quoting chriscunard (Thread starter):
Qantas transcontinental service still lags behind the Virgin Australia A330 offering, which I am reviewing next.

I look forward to this report as I haven't experienced DJ/VA business class as yet, only Y a very long time ago.

Thanks again for the report,
themit9
 
chriscunard
Topic Author
Posts: 16
Joined: Tue Nov 16, 2010 1:10 am

RE: SYD-PER On QF's Upgraded 767

Fri May 17, 2013 11:18 am

Hi themit9,

Thanks for the message! No sooner had I uploaded the reports then my "unlimited" server space went down due to bandwidth and it took the good people at Planetdomain this long to repair it. Anyway the imagery is up again now so I hope members will forgive me!

You are absolutely right it was MEL-PER (you know you're flying too often when you can't remember where you have been) and yes, I went to the little area at the back J Lounge. Actually it was so full that I went back into the main lounge but that was also packed so ended up hovering about until a MEL-SYD service was called and got a seat then.

I was surprised by the movie choice and the lady next to me complained about it. Still it's far better than the old main-screen experience and I also had my own iPad so when the movies got boring I had season 8 of NCIS for company  
 
nelsony
Posts: 161
Joined: Mon Jun 06, 2011 7:21 am

RE: SYD-PER On QF's Upgraded 767

Sat May 18, 2013 4:56 pm

I like this TR, QF is changing the transcon business seat because of the feedback it got few months ago over this "new" business seat.
QF said they will now introduce lie flat beds to compete with VA's A330 product. And they are upgrading their meals to international business as well.
I'm not a virgin fan boy, but I've always being meh when it comes to QF.
 
ba319-131
Posts: 8120
Joined: Sat Jan 13, 2001 1:27 pm

RE: SYD-PER On QF's Upgraded 767

Mon May 20, 2013 7:59 pm

Nice report and pictures, sure shows the Virgin A330 experience to be significantly better.

Quoting chriscunard (Thread starter):
I took a pic of the oldest looking arrivals monitors I've seen in a long time - located in the lounge:

- Wow, those are old, real collectors items,they go for thousands on ebay  
Quoting chriscunard (Thread starter):
followed by one choice of entrée - which was poached trout, feta cheese and mushy peas:

- Hmm, not impressed with the presentation of this dish, especially the 'slab' of Feta!

Cheers

Mark
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