groomyjl
Topic Author
Posts: 53
Joined: Tue Sep 04, 2012 7:37 am

SQ's Busiest Route: Still A Great Way To Fly

Fri Jun 28, 2013 10:01 am

Hi all, this TR is gonna be a short & sweet affair.

I'm sure there are already hundreds of SQ TRs lurking around in a.net. But this particular trip that I did 2 weeks ago had a special meaning to me...mostly because I was impressed by the ground staff of SQ's at SIN.

To start the ball rolling, basically I only realised that I had to be in Jakarta (CGK) for an urgent matter at approx. 1.30pm on that day itself. The next flight from SIN to CGK was at 3.20pm and an immediate check at singaporeair.com showed that the ticket was gonna cost me some USD400++ for a 1hr20m flight! That was indeed crazy.

Since I had some miles that I could use to redeem for the ticket, I decided to do the redemption immediately, instead. Everything was okay until I hit the confirmation button and BEEEEPPPP!! An error message appeared on the computer screen showing what was apparently a no no for the go ahead since the flight departure timing was already too near. Damn...I raised some hell with the staff over the phone and there was basically nothing they could do either. However, the staff advised me to race to the airport instead and see if the ticketing counter staff could kindly assist me.

Racing mode: ON...and at around 2.25pm I arrived at SIN. I immediately ran to the ticketing counter and told them abt my situation. At first, the staff informed that they do not issue redemption tickets at the airport because this is totally handled by another department in SQ. However, after seeing me panting while trying to explain my urgent situation, the lady at the counter decided to help me instead. I was instructed to run to the check in counter to request the agent to reserve 1 seat for me while she was trying to contact the Frequent Flyer department to sort out my ticket and get it printed. The process was somewhat troublesome and required a lot of phone calling for approval. About 15 mins later, the ticketing lady ran over to the check-in counter where I was waiting to deliver the ticket to me personally. Boarding pass was issued and next, she accompanied me running all the way to the gate. Now this is what I call "World Class Service"!

As expected, I was the last passenger to board the plane.



I was greeted by the Chief Stewardess who was wearing the red kebaya at the door...passing by the C Class....ahh, this is the refurbished B777-300 apparently. My first time on board the refurb'ed bird. Looks like a full load in C. Well done SQ!




That's my window seat...and what a pleasant note to know that the only vacant seat on this flight was the middle seat next to me


This plane looks spanking new to me...and plenty of legroom too.


The 99% full load to CGK. Amazing to know that during school holiday, traffic between CGK and SIN could be nearly full in every flight. CGK is also SQ's busiest destination with 9 daily flights, all using B777s.

Service began with "Hot Towel" distribution to all passengers. I didnt actually expect this because the flight time was gonna be only 1hr20mins. Anyway, this was very much welcome by me after all the sweats from running around.


Printed goodies in the seat pocket

It's been years since I flew SQ on this short hop to CGK, therefore I didnt know what to expect when the meal service started. Anyway, when the cart arrived at my row, we were already 30 mins into the flight. Not much time left really considering this flight was almost 99% full.


Woahhh...this is amazing for such a short flight! The taste is really good too. The tray basically has yellow tumeric rice with indonesian style beef rendang + custard pineapple pie. I gave it 8.5/10

TO BE CONTINUED....gotta rush something first....feedback welcome 
 
moby147
Posts: 65
Joined: Fri Mar 08, 2013 12:30 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Fri Jun 28, 2013 9:06 pm

WoW a full meal on a 1hr 20 flight

Looking forward to the next leg

Moby147
 
celestar
Posts: 494
Joined: Mon Jul 09, 2001 11:37 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Sat Jun 29, 2013 2:19 am

Special thing done by airlines always make passenger very appreciative.
I had that kind of experience with Cathay before. It is that little touch that really makes a journey much more enjoyable.
Good job on this TR!
Apparently, on this short flight, SQ served a decent meal and it seems service standard was maintained! If you look at the other TR on this section, where a flight from BKK to SIN, the service from SQ FA was so horrible that it is unbelievable. What is a good and excellent airline? Consistency is the answer. We all expect and hope on each and every flight, we have a consistently good service. This is where all aspiring airline should aim themselves to be.
 
karan69
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Joined: Mon Oct 04, 2004 7:57 pm

RE: SQ's Busiest Route: Still A Great Way To Fly

Sun Jun 30, 2013 9:08 am

Hi, A great TR,

And excellent service from SQ girls , it is things like these that distinguish them from the rest

Out of curiosity how many miles did you shed

Karan
 
SIA747Megatop
Posts: 412
Joined: Tue Apr 24, 2012 4:36 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Sun Jun 30, 2013 1:17 pm

Great start, nice photos!

This is not the full SQ meal as it is missing the bread roll and appetiser. The shortest routes with the full meal service are BKK and SGN.

Quoting Karan69 (Reply 3):
Out of curiosity how many miles did you shed

This should be 15000 KF miles roundtrip excluding the 15% online discount.
"I do not yet know of a man who became a leader as a result of having undergone a leadership course." - Lee Kuan Yew
 
groomyjl
Topic Author
Posts: 53
Joined: Tue Sep 04, 2012 7:37 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Mon Jul 01, 2013 1:51 am

Quoting celestar (Reply 2):
Special thing done by airlines always make passenger very appreciative.
Quoting Karan69 (Reply 3):
And excellent service from SQ girls , it is things like these that distinguish them from the rest

Exactly my view too. So far I haven't been "touched" by the service of other airlines...although I notice that there are a lot of good comments about CX crew.

Quoting Karan69 (Reply 3):
Out of curiosity how many miles did you shed
Quoting SIA747Megatop (Reply 4):
This should be 15000 KF miles roundtrip excluding the 15% online discount.

I just redeemed a one-way ticket and since it was done through the counter, I didn't enjoy the 15% online discount. Therefore, the miles redeemed were 7500.

[Edited 2013-06-30 18:53:10]
 
groomyjl
Topic Author
Posts: 53
Joined: Tue Sep 04, 2012 7:37 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Mon Jul 01, 2013 2:43 am

It's amazing that the crew managed to squeeze in Inflight Duty Free shopping within this 1hr20 flight. One item that caught my attention was the re-introduction of 1:500 diecast of SQ's A380. Unfortunately it was sold out when I enquired.


We arrived in CGK pretty much on time and were welcomed by scary dark cloud. Soon after we deplaned, the storm started and that was one of the scariest tropical storms I had ever seen. The rainfall was so heavy that it was impossible to drive past 50km/hour on the expressway.


When all errands were completed, it was time to stroll through the myriad of malls in Jakarta for some last minute souvenirs. Apparently the high-end Parisian department store of "Galleries Lafayette" had chosen Jakarta as their 4th destination outside of France. And with all the rich and famous in Jakarta, I wouldnt be surprised to know that Jakarta will have more high-end brands than any other South East Asian cities in the future.






Time to head back to the airport for SIN


SQ uses the very far left-end of CGK's Terminal 2 as their dedicated check-in area. It's nice to know that they do have dedicated check-in counters for KF/Star Alliance Gold members.


Check-in was a breeze and soon I was already entering the airside


Not long after, the boarding commenced. I quickly settled in my seat on this newly refurbished B777-200 bird. I think SQ really takes CGK market seriously. This is proven by the fact that F class is almost always available on each and every flight between SIN and CGK (vv)




Yes, it was a 100% full flight to SIN. Hot towel service at the start of the journey


SQ's new airsickness bag...looks nicer than the previous model


Due to some very bad turbulence above the Java sea, meal service was stopped completely for about 10 minutes. I could see the depressed faces of the crew when they resumed the service because they had less than 25 minutes to serve 300 odd passengers and collect back all the trays before descending into SIN. That was a tough job! But with all the highly trained SQ crew, this was made possible. As I was seated at the very last seat on the last row of the plane, as expected the meal choices were no longer available when the cart reached my place. But the crew made an effort to show me some other hidden choices from the back galley. I settled for this curried chicken meal, accompanied by custard pudding with fruit cocktail on the side. The meal itself was simple but satisfying.


And what a better way to end the trip but to get hold of this precious metal


Overall, I was deeply impressed by the genuine service offered by SQ both on the ground and in the air. Despite some minor flaws, the consistency is still there. And as mentioned by members who commented before, it was the little thing that made the whole experience memorable and special. Therefore....SQ - you're still a great way to fly.

Thanks for reading
 
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dirktraveller
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RE: SQ's Busiest Route: Still A Great Way To Fly

Tue Jul 02, 2013 5:23 am

Hi groomyjl,

Another interesting trip report from you, a really enjoyable read about a route that I frequently fly on. Its been exactly seven years since I flew SQ on this route, when the seats were still blue and purple, haha  
Quoting groomyjl (Thread starter):
singaporeair.com showed that the ticket was gonna cost me some USD400++ for a 1hr20m flight!

The main reason that always prevents me from flying an SQ flight on an SIN-CGK route.

However it is really interesting that you could redeem an Economy Class seat on the route for 7500 miles one-way (GA offer one way economy at 12500 miles on this route).

Do you know how much miles do you need to upgrade (considering if you paid the full fare economy beforehand)?

Quoting groomyjl (Thread starter):
Service began with "Hot Towel" distribution to all passengers

Nice touch as one would expect from an airline like SQ  
Quoting groomyjl (Reply 6):
I quickly settled in my seat on this newly refurbished B777-200 bird. I think SQ really takes CGK market seriously. This is proven by the fact that F class is almost always available on each and every flight between SIN and CGK (vv)

Really nice you got the refurbished B777 bird on your inbound and outbound flight. I was wondering if your flight had the F class seats. What kind of F class seats do they offer on these regional route? Was it the F class that we usually found on the SQ B77W.

Indeed with 9x daily SQ flight to CGK, there's no proof of Singapore Airlines not taking the route seriously. Much proved when the route was mostly operated with refurbished aircraft and F class seats too. But loads were always promising on this route, not to mention on those school holiday season.

Quoting groomyjl (Thread starter):
CGK is also SQ's busiest destination with 9 daily flights

On another note, SIN is the busiest international route on GA network, with also 9 daily flights, although the flights were operated by the narrow-body B738.

Anyway, it was really nice to see SQ offers a great service to you on such a short flight. Thanks for sharing.  

Regards,
Dirktraveller
 
groomyjl
Topic Author
Posts: 53
Joined: Tue Sep 04, 2012 7:37 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Tue Jul 02, 2013 7:30 am

Hi dirktraveller,

Quoting dirktraveller (Reply 7):
However it is really interesting that you could redeem an Economy Class seat on the route for 7500 miles one-way (GA offer one way economy at 12500 miles on this route).

well, if you redeem online, the miles requirement is only 7500 - 15% = 6,375 miles 
Quoting dirktraveller (Reply 7):
Do you know how much miles do you need to upgrade (considering if you paid the full fare economy beforehand)?

I believe it is 15,000 miles for upgrade from Y to C

Quoting dirktraveller (Reply 7):
Really nice you got the refurbished B777 bird on your inbound and outbound flight. I was wondering if your flight had the F class seats. What kind of F class seats do they offer on these regional route? Was it the F class that we usually found on the SQ B77W.

No, it's a different F seat from the one usually found on their B77W, although they look very similar. I was told the headrest and PTV's screen resolution are the main difference.

Photos courtesy of my friend's:
http://i139.photobucket.com/albums/q319/ariasarlito/SQ955-SQ2/IMG_3344.jpg

http://i139.photobucket.com/albums/q319/ariasarlito/SQ955-SQ2/IMG_3345.jpg
 
MSS658
Posts: 2454
Joined: Sat Oct 16, 2010 8:16 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Fri Jul 05, 2013 6:34 pm

Hey

Interesting report, thanks for sharing it with us.
Quite amazed by SQs regional product.

Greetings
Marc
Next trip report: Well worn A330s and Hassle free MUC transfer
 
groomyjl
Topic Author
Posts: 53
Joined: Tue Sep 04, 2012 7:37 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Sat Jul 06, 2013 3:17 am

Hi Marc,

Indeed SQ provides very strong regional products compared to other airlines. As a comparison, I'll post another TR on CX between SIN & BKK later on.

Regards
Jim
 
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Coal
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Joined: Sun Aug 13, 2006 11:14 am

RE: SQ's Busiest Route: Still A Great Way To Fly

Sun Jul 07, 2013 3:36 pm

Thanks for the TR! I was thinking from the title it was going to be a flight to LHR or HKG, but I should've known it was CGK as I used to come here a lot for work. Funny to see Galleries La Fayette as well... I was there last night at Potato Head for a drink   

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
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dirktraveller
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Joined: Sun Jan 16, 2011 1:37 pm

RE: SQ's Busiest Route: Still A Great Way To Fly

Mon Jul 08, 2013 4:22 pm

Hi groomyjl,

Thanks for the thorough response, apologies for the rather delayed reply.

Quoting groomyjl (Reply 8):
the miles requirement is only 7500 - 15% = 6,375 miles 

That is a really great deal.

Quoting groomyjl (Reply 8):
Photos courtesy of my friend's:

Wow, the seats does look really similar to those 77W first class seats. If you didn't outline the difference I would have assumed they install the same seat. Seems very comfortable for a regional flight, especially compared to the old first class seats they usually had on the regional B772s.


Regards,
Dirktraveller.
 
Ryanair!!!
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RE: SQ's Busiest Route: Still A Great Way To Fly

Fri Jul 12, 2013 2:27 pm

Back in the mid 2000s, there was a period i was flew SQ between SIN and CGK ad nauseum. Sometimes on JCL. Its amazing how these girls dish everything out on this short sector. They literally run from CGK-SIN. It came to a point I knew what they were going to serve just from the smell of food. Fish with potatoes or beef rendang... Urgh.
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