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VS4ever
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Posts: 1995
Joined: Sun Jun 13, 2004 10:03 am

Seat change - forced

Tue May 14, 2019 12:29 am

So I have a question, today on my B6 flight from BOS I checked in 24 hours before and kept my seat consistent all the way through from the original booking, but as I went to board. It appeared the gate agents had given my seat to someone else (an Aisle) and they had boarded before me.
Now i will say I did get an even more space seat as a trade off once I complained a little bit but it was a middle which is not what I had originally wanted

So my question, is how/why did this happen? I’m just curious more than anything because it’s the first time and I was highly surprised

Again, I got a reasonable trade, so this is not a complaint per say, I am just wondering about it
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AirKevin
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Re: Seat change - forced

Tue May 14, 2019 12:53 am

You get people who travel together, but are seated separately, and they think if they board with the person they're traveling with and take your seat, you have no choice, but to move. I wouldn't necessarily say the gate agent gave your seat to somebody else, but chances are the one person decided to change seats once on board, and the gate agent wouldn't have a clue. I've had this happen once before, and I was not impressed. Ended up being moved from the front of the plane to the back of the plane, and I already had a tight connection because the first flight was delayed.
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Horstroad
Posts: 482
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Re: Seat change - forced

Tue May 14, 2019 1:53 am

It might be that a frequent flyer with a high status checked in late and requested an aisle seat, so the person on the check in desk gave them your seat.
Or maybe there was something wrong with your seat. Maybe the entertainment didn't work or the recline function, so they blocked the seat and gave it to a non-rev airline employee.
Maybe there was an aircraft change with a different cabin layout and they had to shuffle around some passengers.
Or a family/couple travelling together checked in late when no neighboring seats were available anymore and asked at the gate for a seat change to sit together.
That's what I could think of.
 
KentB27
Posts: 435
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Re: Seat change - forced

Tue May 14, 2019 8:39 am

My first thought is that a family or group was traveling together, didn't book far enough in advance to sit together, and then whined to the gate agent or someone in customer service about it and you were the recipient of that. People who are traveling alone are almost always the ones who get their seats changed when another group or individual needs to be accommodated or whines about not being able to sit together.
 
unimproved
Posts: 71
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Re: Seat change - forced

Tue May 14, 2019 9:47 am

Layout or A/C changes happen. Once had my seat changed 3 times within 2 hours because they couldn't find a suitable A/C.
 
CosmicCruiser
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Re: Seat change - forced

Tue May 14, 2019 10:54 am

seems everytime my family (4) has traveled we've never been given any priority to stay together as a family. Never.
 
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Moose135
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Re: Seat change - forced

Tue May 14, 2019 2:22 pm

CosmicCruiser wrote:
seems everytime my family (4) has traveled we've never been given any priority to stay together as a family. Never.

You probably need to do a better job of whining to the gate agent...
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FlyingColours
Posts: 2303
Joined: Fri Dec 26, 2003 3:13 am

Re: Seat change - forced

Tue May 14, 2019 3:50 pm

Well I've got to ask, how come you didn't ask when raising the issue with the gate agent? I'm sure they would have gave you some excuse.

Phil
FlyingColours
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AirKevin
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Re: Seat change - forced

Tue May 14, 2019 4:35 pm

FlyingColours wrote:
Well I've got to ask, how come you didn't ask when raising the issue with the gate agent? I'm sure they would have gave you some excuse.

Sometimes you don't find these things out until after you get on board the plane. The last time this happened with me, I didn't know that somebody had taken my seat until I was already on the plane. At that point, unless you walk off the plane, there's not much you'd be able to do with the gate agent.
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vikkyvik
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Re: Seat change - forced

Tue May 14, 2019 10:21 pm

AirKevin wrote:
Sometimes you don't find these things out until after you get on board the plane. The last time this happened with me, I didn't know that somebody had taken my seat until I was already on the plane. At that point, unless you walk off the plane, there's not much you'd be able to do with the gate agent.


The FAs didn't attempt to sort it out with the gate agent? Was the other party definitely in the correct seat?
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AirKevin
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Re: Seat change - forced

Tue May 14, 2019 11:36 pm

vikkyvik wrote:
AirKevin wrote:
Sometimes you don't find these things out until after you get on board the plane. The last time this happened with me, I didn't know that somebody had taken my seat until I was already on the plane. At that point, unless you walk off the plane, there's not much you'd be able to do with the gate agent.

The FAs didn't attempt to sort it out with the gate agent? Was the other party definitely in the correct seat?

One passenger was definitely in the correct seat, the other (the one in my seat) was definitely NOT in the correct seat and even admitted this to me when I got there. As this flight was on board a CRJ-200, there was only one flight attendant, so she would have been more concerned with the actual boarding process rather than dealing with the gate agent, especially since the flight was already delayed by the inbound aircraft being late because of fog.
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Zeke2517
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Joined: Wed Jan 09, 2013 4:29 pm

Re: Seat change - forced

Fri May 17, 2019 3:19 pm

So how did you know which seat to sit in? Did they really change your seat or did you just sit somewhere else?
 
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AirKevin
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Joined: Wed Apr 26, 2017 2:18 am

Re: Seat change - forced

Fri May 17, 2019 5:23 pm

Zeke2517 wrote:
So how did you know which seat to sit in? Did they really change your seat or did you just sit somewhere else?

The passenger who was sitting in my seat told me which seat they were originally sitting in. My original seat was 2A, the seat they were originally in was 11B.
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Horstroad
Posts: 482
Joined: Thu Apr 08, 2010 8:19 pm

Re: Seat change - forced

Fri May 17, 2019 9:53 pm

AirKevin wrote:
Zeke2517 wrote:
So how did you know which seat to sit in? Did they really change your seat or did you just sit somewhere else?

The passenger who was sitting in my seat told me which seat they were originally sitting in. My original seat was 2A, the seat they were originally in was 11B.

Sounds like that passenger just took your seat. When you officially get assigned a new seat, you would receive a new boarding pass before/when boarding the aircraft.
Next time this happens, talk to the flight attendant and they will resolve the issue. They can ask you to switch seats, but they will not make you.
 
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AirKevin
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Re: Seat change - forced

Fri May 17, 2019 10:36 pm

Horstroad wrote:
Sounds like that passenger just took your seat.

Yes, that's what I said.
Horstroad wrote:
When you officially get assigned a new seat, you would receive a new boarding pass before/when boarding the aircraft.

Yes, I'm aware of that.
Horstroad wrote:
Next time this happens, talk to the flight attendant and they will resolve the issue. They can ask you to switch seats, but they will not make you.

I talked to the flight attendant, she told me to go take that seat and it would get sorted later. Needless to say it did not get sorted later. The guy in 11A didn't care if he got the window or not, so I ended up switching with him. The flight was already delayed enough that by the time we landed in ORD, I had just 8 minutes to run to the gate to catch my next flight, so it was a case of either deal with it and try to make my next flight or push the matter further and risk a bigger delay, possibly missing my next flight.
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