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by PanAm_DC10
Wed May 08, 2019 1:56 am
Forum: Site Related
Topic: Spam Messages in Photo Comments
Replies: 7
Views: 496

Re: Spam Messages in Photo Comments

Hi

Thanks for bringing this to our attention. The comments have been removed and the account deleted so they should not bother us anymore. Please feel free to report any more SPAM comments here and they will be removed and the account deleted.

Regards

Paul

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by PanAm_DC10
Sun May 05, 2019 3:47 am
Forum: Site Related
Topic: Change username
Replies: 3
Views: 414

Re: Change username

Hi

If you have photos in the database you can set up a new account and we can merge the old account into the new account and in the process delete the old username.

Paul

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by PanAm_DC10
Fri May 03, 2019 11:36 pm
Forum: Site Related
Topic: Spam Messages in Photo Comments
Replies: 7
Views: 496

Re: Spam Messages in Photo Comments

Hi

Thanks for reporting this I have removed the SPAM comments and deleted the account that wrote them. If you see anymore please report here with the photo ID number and we will take care of it.

Paul

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by PanAm_DC10
Wed Apr 24, 2019 4:41 am
Forum: Site Related
Topic: Site not secure
Replies: 44
Views: 2383

Re: Site not secure

Hi LAXIntl No matter what I try I cannot replicate the issue and the site is secure for me no matter which browser or operating system I have tried and I've tried them all. The only problem I did have was on Firefox where I had not updated a bookmark to HTTPS. I'll ask Jeff to have the developers ta...

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by PanAm_DC10
Mon Apr 08, 2019 10:52 pm
Forum: Site Related
Topic: airliners.net speed
Replies: 3
Views: 901

Re: airliners.net speed

Hi

I have no slow speeds when logged in but will ask for it to be taken a look at, at the moment you are the only one reporting this so not sure why you are experiencing slow page loads.

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by PanAm_DC10
Tue Mar 19, 2019 12:55 am
Forum: Site Related
Topic: Site not secure
Replies: 44
Views: 2383

Re: Site not secure

[email protected] or post them here please. Thank you. One thing I found was that my bookmarks had not been updated and the site showed as unsecure but updating them changed that and the site has been secure ever since.

Paul
-->

LAXintl

Please send screenshots to [email protected] or post them here please. Thank you. One thing I found was that my bookmarks had not been updated and the site showed as unsecure but updating them changed that and the site has been secure ever since.

Paul

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by PanAm_DC10
Mon Mar 18, 2019 11:03 pm
Forum: Site Related
Topic: Profile Picture/Avatar Upload Issues Thread
Replies: 58
Views: 9088

Re: How to change profile pic (Avatar) and upload errors discussion thread

Hi

Thanks for your responses I have forwarded the details to the developers for investigation and am awaiting their response. Will update you when I hear back from them in the meantime please continue to report as per reply # 32

Thanks and regards

Paul

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by PanAm_DC10
Thu Mar 14, 2019 3:07 am
Forum: Site Related
Topic: Site not secure
Replies: 44
Views: 2383

Re: Site not secure

viewtopic.php?f=12&t=1401389

Paul
-->

Hi

The site is secure see this thread viewtopic.php?f=12&t=1401389

Paul

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by PanAm_DC10
Wed Mar 13, 2019 1:09 am
Forum: Site Related
Topic: Profile Picture/Avatar Upload Issues Thread
Replies: 58
Views: 9088

Re: How do I change my profile pic (Avatar)?

Hi All

Could you please provide the following details so we can look into this for actioning.

-actions that led to the error with URL
-device info and time stamp
-screenshots of error
-the other is your username and link to profile which I can take care of

Thanks

Paul

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by PanAm_DC10
Sun Feb 24, 2019 3:08 am
Forum: Site Related
Topic: View counts update very delayed
Replies: 3
Views: 1338

Re: View counts update very delayed

Hi

We're aware of this and it seems to happen on from time to time. We have informed the developers of the issue and are awaiting an update from them on the matter.

Thanks

Paul

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by PanAm_DC10
Mon Feb 18, 2019 10:49 pm
Forum: Site Related
Topic: Commenting on photos
Replies: 1
Views: 793

Re: Commenting on photos

Hi

You will find below the photo a comment field where it says be the first to comment on this picture. Use that to leave a comment on the photo you like. If it's to comment on photos you are uploading there is a comment field for you to fill out when uploading,

Paul

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by PanAm_DC10
Wed Feb 06, 2019 8:56 pm
Forum: Site Related
Topic: Airliners.net Site Upgrade Announcement & Discussion
Replies: 2536
Views: 205345

Re: Airliners.net Site Upgrade Announcement & Discussion

Hi

There are no plans to hire an Airliners.net specific developer instead we have a large pool of developers we can draw upon at any given time 24/7 so it's the same as when we had Matt just different faces and by no means is Airliners.net an afterthought for them

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by PanAm_DC10
Fri Feb 01, 2019 8:34 am
Forum: Aviation Photography
Topic: Data Correction not working?
Replies: 1
Views: 2220

Re: Data Correction not working?

Hi

It is as far as we know let me check it out to find out if there is a problem

Thanks

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by PanAm_DC10
Thu Jan 31, 2019 11:22 pm
Forum: Site Related
Topic: Update - Punch List of Bugs, Errors, Requests
Replies: 43
Views: 6474

Re: Update - Punch List of Bugs, Errors, Requests

Hi Veigar

Thanks for reporting this and making us aware of it. We'll look into it and try to ensure it doesn't happen again.

Paul

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by PanAm_DC10
Sun Jan 27, 2019 1:55 am
Forum: Site Related
Topic: Airliners.net Forum Updates 1/28/19 - 9:00am EST
Replies: 11
Views: 1872

Airliners.net Forum Updates 1/28/19 - 9:00am EST

Hi All The developers will be doing some updates to the forum on 1/28/19 at 9:00 am EST (US Time). The roll out will occur at this time and there will be a 5 to 10 minute time where users will be presented an SSL Certificate Error on the back end/main page and the forums should not be affected. The ...

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by PanAm_DC10
Thu Jan 17, 2019 8:52 pm
Forum: Site Related
Topic: Preview pic not updated after reupload
Replies: 2
Views: 940

Re: Preview pic not updated after reupload

Hi Rainer

Thanks for bringing it to our attention. We'll take a look but as we're aware the preview image doesn't change.

Regards

Paul

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by PanAm_DC10
Wed Jan 02, 2019 12:58 am
Forum: Aviation Photography
Topic: General announcements & discussions
Replies: 277
Views: 52072

Re: General announcements & discussions

Hi All As Kas noted some shots are getting views while others not. The developers are aware of the issue and have made some improvements for all shots but more work needs to be done. That will most likely happen tomorrow from the last I heard from them. Sorry for the inconvenience and happy new year...

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by PanAm_DC10
Tue Jan 01, 2019 11:54 pm
Forum: Site Related
Topic: Traffic Today
Replies: 11
Views: 1251

Re: Traffic Today

Hi All

To update the developers are currently investigating the view counters and they've managed to partially fix some of the issues but more work is required. The holidays aren't helping and they'll be all back tomorrow

Paul

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by PanAm_DC10
Tue Jan 01, 2019 11:50 pm
Forum: Aviation Photography
Topic: Photos not showing up after acceptance?
Replies: 163
Views: 35395

Re: Photos not showing up after acceptance?

Hi Jovanny

No it's not normal the view counters are not working properly and we've got the developers investigating. The holidays are not helping thanks for your patience

Paul

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by PanAm_DC10
Thu Dec 27, 2018 7:59 am
Forum: Site Related
Topic: Traffic Today
Replies: 11
Views: 1251

Re: Traffic Today

Hi

We've had some technical issues and they will be looked at tomorrow the holidays have seen limited developer resources

Paul

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by PanAm_DC10
Thu Dec 13, 2018 8:49 am
Forum: Aviation Photography
Topic: Photos not showing up after acceptance?
Replies: 163
Views: 35395

Re: Photos not showing up after acceptance?

Hi Dazed767 and DrWatson

There was a brief technical issue and the developers resolved and your images are now showing

Regards

Paul

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by PanAm_DC10
Mon Dec 03, 2018 8:25 pm
Forum: Site Related
Topic: Any new info on MyAviation.net?
Replies: 32
Views: 12527

Re: Any new info on MyAviation.net?

Hi All

MyAviation.net will return in 2019 no firm date as of yet but it will

Paul

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by PanAm_DC10
Tue Nov 27, 2018 6:58 pm
Forum: Site Related
Topic: Update - Punch List of Bugs, Errors, Requests
Replies: 43
Views: 6474

Re: Update - Punch List of Bugs, Errors, Requests

Hi All

These issues have been resolved and as Kas noted we're screening again. I'll get the developers to check out the view counters for images which remain stuck

Paul

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by PanAm_DC10
Tue Nov 27, 2018 9:51 am
Forum: Aviation Photography
Topic: Photos not showing up after acceptance?
Replies: 163
Views: 35395

Re: Photos not showing up after acceptance?

Hi Miamivice

We're aware of the problem and have stopped screening and alerted the developers. Given the time zone it may be a few hours before this is looked into and we will update when the developers have resolved the issues

Paul

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by PanAm_DC10
Tue Nov 27, 2018 9:49 am
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

We're aware of the issues affecting the site and have alerted the developers and are awaiting their response on a fix. We will update once we hear from them and we have stopped screening as photos are not appearing in the database on acceptance.

Paul

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by PanAm_DC10
Fri Nov 16, 2018 4:06 am
Forum: Aviation Photography
Topic: Photos not showing up after acceptance?
Replies: 163
Views: 35395

Re: Photos not showing up after acceptance?

Hi All

Those images that were missing should now be seen. View counts are again working and we have successfully screened some images and all worked as it should. Let us know if you encounter any more problems

Thanks

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by PanAm_DC10
Thu Nov 15, 2018 11:19 am
Forum: Aviation Photography
Topic: Photos not showing up after acceptance?
Replies: 163
Views: 35395

Re: Photos not showing up after acceptance?

Hi

To update the developers have commenced work to resolve the issues. Screening has been stopped until they give the all clear

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by PanAm_DC10
Wed Nov 07, 2018 9:33 pm
Forum: Site Related
Topic: Any Way To Change Username?
Replies: 1
Views: 1319

Re: Any Way To Change Username?

Hi

No there is no way to change your username unless you delete the old account and open a new one

Paul

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by PanAm_DC10
Mon Nov 05, 2018 9:52 am
Forum: Site Related
Topic: Quiz - Please bring it back!!!
Replies: 50
Views: 22705

Re: Quiz - Please bring it back!!!

Hi

No update as of yet sorry it's still on the list of things to do

Paul

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by PanAm_DC10
Thu Nov 01, 2018 3:31 am
Forum: Site Related
Topic: Airliners.net Site Upgrade Announcement & Discussion
Replies: 2536
Views: 205345

Re: Airliners.net Site Upgrade Announcement & Discussion

viewtopic.php?f=12&t=1405941

Paul
-->

blrsea wrote:
The forum is not accessible over the last day. Getting "HTTP 502 - error" or "HTTP 500-error". What seems to be the problem? Plus the forum has become very slow to load pages.


Hi

See this thread for more viewtopic.php?f=12&t=1405941

Paul

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by PanAm_DC10
Thu Nov 01, 2018 2:46 am
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All There was a network issue that affected multiple sites this being a different problem to the one we've been experiencing. We know of the multiple 502 errors and for a period the site was completely down. It's back up now and seemingly working again though the developers have more work to do. ...

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by PanAm_DC10
Wed Oct 31, 2018 8:36 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

The developers have done more work, how is it now? All working well here in Australia

Paul

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by PanAm_DC10
Tue Oct 30, 2018 10:32 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

Site maintenance is just finishing up which was why you experienced the 502 errors. Now it's over the site should be more stable but please allow some time for everything to index and for the errors to go away

Paul

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by PanAm_DC10
Tue Oct 30, 2018 10:19 pm
Forum: Site Related
Topic: Update - Punch List of Bugs, Errors, Requests
Replies: 43
Views: 6474

Re: Update - Punch List of Bugs, Errors, Requests

https://www.airliners.net/user/account/ ... s/security
You change your profile picture at the following link: https://www.airliners.net/user/account/settings

Regards

Paul
-->

Hi United 787

You change your password at the following link: https://www.airliners.net/user/account/ ... s/security
You change your profile picture at the following link: https://www.airliners.net/user/account/settings

Regards

Paul

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by PanAm_DC10
Mon Oct 29, 2018 9:32 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

viewtopic.php?f=12&t=1407269

Regards

Paul
-->

Hi All

The developers are looking into it and have scheduled some maintenance time to get to the bottom of it. viewtopic.php?f=12&t=1407269

Regards

Paul

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by PanAm_DC10
Mon Oct 29, 2018 9:12 pm
Forum: Site Related
Topic: Airliners.net Scheduled Site Maintenance 10/30 8:00am EDT
Replies: 6
Views: 1819

Airliners.net Scheduled Site Maintenance 10/30 8:00am EDT

Hi All, The operations team is going to schedule some time to put the site into maintenance tomorrow Tuesday October 30th around 8:00am EDT for approximately 2-3 hours. It should only affect the Homepage/Screening area of the site however we should be prepared for the forum to be down for some time ...

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by PanAm_DC10
Sun Oct 28, 2018 12:11 am
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

Can you check it now the developers did some work on fixing the problems. Let me know thanks

Paul

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by PanAm_DC10
Fri Oct 26, 2018 3:17 am
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Thanks for reporting your experiences. The developers continue to work on these issues and have put in place some temporary fixes just now and are hoping they will hold. Please continue to update us here so we can get the developers onto it.

Paul

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by PanAm_DC10
Thu Oct 25, 2018 9:48 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

The developers are aware of these issues and are fixing them as we speak. It shouldn't take too much longer we just need all images to reindex now. Sorry for the inconvenience.

Paul

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by PanAm_DC10
Fri Oct 19, 2018 8:47 pm
Forum: Site Related
Topic: When will this website be upgraded to https?
Replies: 46
Views: 5697

Re: When will this website be upgraded to https?

Hi All

I did the same as Kas in Chrome and am now on the secure version too.

Paul

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by PanAm_DC10
Fri Oct 19, 2018 8:31 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

HI All

The site did experience 502 error messages but the developers have fixed the issues and the site loads normally again now.

Thanks

Paul

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by PanAm_DC10
Thu Oct 18, 2018 6:49 am
Forum: Site Related
Topic: When will this website be upgraded to https?
Replies: 46
Views: 5697

Re: When will this website be upgraded to https?

Hi All

I have noticed this in Chrome too. I have notified Jeff and he will escalate this to the developers for investigation

Paul

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by PanAm_DC10
Mon Oct 15, 2018 9:52 pm
Forum: Site Related
Topic: Update - Punch List of Bugs, Errors, Requests
Replies: 43
Views: 6474

Update - Punch List of Bugs, Errors, Requests

Hi All Here is a punch list of issues reported, in progress, or resolved to keep you all in the loop. Thank you all for helping to report issues. Outstanding Items Not in any specific Order - Error Server encountered, Error 500, Error 502 when clicking on photos, forum links and upload pages - Page ...

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by PanAm_DC10
Mon Oct 15, 2018 1:03 am
Forum: Site Related
Topic: Search function and "your posts" not working
Replies: 48
Views: 4104

Re: Search function and "your posts" not working

Here we go again. Two threads, including one I started, don't show up in the list of my posts. Hi the site is having some issues at the moment and I will report to the developers. It's working sometimes and sometimes not so it's sporadic at the best. We'll get onto Jeff again so it can be looked in...

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by PanAm_DC10
Sun Oct 14, 2018 9:47 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All There was a period where it looked like we got on top of the issues but they came back and the errors are again appearing and you need to refresh the page to get it to load. The developers continue to work on resolving the issue but we may need to wait until Monday Toronto time for all hands ...

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by PanAm_DC10
Sat Oct 13, 2018 8:56 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

Thanks for reporting the problems you're experiencing. The developers are currently restarting the servers to see if that will resolve the issues occurring. We'll update you once done and please continue to report issues here.

Thanks and regards

Paul

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by PanAm_DC10
Fri Oct 12, 2018 8:50 pm
Forum: Site Related
Topic: 502 Server Error
Replies: 104
Views: 7645

Re: 502 Server Error

Hi All

We had a server issue and we hope it'd resolved but I have informed the developers and hopefully they can look into the matter for you all. Sorry for the inconvenience.

Paul

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by PanAm_DC10
Sun Oct 07, 2018 3:42 am
Forum: Site Related
Topic: Airliners Site Concern
Replies: 52
Views: 8273

Re: *** Attention! Website seems to be hacked! ***

Thanks Moose135

That's the same as the scam posted by Jeff in reply #4. We've alerted Operations and Development and they will investigate any possible breach but our passwords are stored with hashed values so not sure how they could be getting them from here.

Regards

Paul

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