The customer, not anet armchair ceo’s, will decide if they perceive the new service concept to be innovative, pleasant, and a cut above. Net promoter score increases have been in the double digits. Check back next spring after Delta’s had the chance to gather data and crews become familiar with the ...Jump to post
First off, there’s no “tray”.
The only thing that really matters is how customers will react to the new concept.
If results are in line with what has been shown on Pdx-Nrt and test flights, it will significantly drive net promoter scores.
Delta continues it climb.
Keep in mind that the seat count on the 777 is higher because of the larger Y cabin. It is not a premium heavy configuration and only now is PremiumSelect being retrofitted. It is not because passengers are being ‘crammed’ in. And yes, 3-3-3 beats 10 abreast any day. Delta is getting a revenue premi...Jump to post
Delta has demonstrated that many customers are willing to pay a little bit more to fly them because of service, amenities, and reliability. No small feat in this industry. I believe profit sharing is currently trending at about 20% above last years level. If this keeps up it going to be one heck of ...Jump to post
Bottom line is that Delta continues to widen the lead over it’s domestic competitors. The goal post here is to become the #1 rated airline to Europe and Latin America and significantly improve our standing across the Pacific. Delta does not rest on their laurels. After the successful launch of the n...Jump to post
No need. I won’t be able to counter with pictures of the countless flyers, mail stuffers, phone calls, etc.. I’ve received from IAM and previously AFA over the last decade. Heard countless times that a filing for representation was ‘imminent’. They don’t seem to be bothering much lately. Obviously n...Jump to post
Add me to the list of content employees at Delta. I was former Northwest. Hard to believe that it’s been over a decade since the merger. There’s a reason the IAM has not even been able to get enough cards to call for an election, much less win one. Furthermore, every few months the cards previously ...Jump to post
The first 764 mod is almost complete. My understanding is that it will return to the US this month. 4 classes of service. Delta1 suites Delta Premium Select (premium economy) Comfort Plus Main Cabin After the 764's are completed, work will begin on the 763 and then A330. The NEO's are coming off the...Jump to post
Good Lord, just let this airline rest in peace.Jump to post
Not bad, I guess.
I am definitely opinionated. However, that being said, I believe that out of the US4, Delta's uniform still leads. Especially with regards to a uniform look amongst ground and in-flight.Other than the male overcoat, I really don't see anything 'Brooks Brothers' in the collection.
Delta transpacific is in the midst of a massive realignment. I expect that ultimately all NRT operations will be drawn down once enough Haneda slots are secured to add service to Detroit and Atlanta. USA/Japan will be handled via HND with KIX and NGO also seeing service. Beach markets will probably ...Jump to post
Every airline has its good and bad days.
That being said, Delta handled a wide body diversion to Shemya, a practically deserted air base in the Aleutian Islands, with less disruption than this flight to Lax.
I’m sure Quatar’s AAB must’ve been in the runningJump to post
Per DL, DTW-GRU returns Oct.27 3x weeklyJump to post
Be careful where you tread.
I am PMNW
I hear you.
Some people are not happy unless they are complaining.
Unfortunately many of those will never be happy, nor provide excellent customer service, no matter what you give them.
You have my respect for your pride.
How quickly time alters memory. Crandal is now the 'good ole days'. Besides AAvantage he also brought you the 'B' scale. If Horton was on the right track, then why did the employees practically demand his head on a silver platter and insist that Laura Gladding deliver it to Doug Parker's office. Now...Jump to post
I'm not saying AS is floundering as an enterprise. I'm saying that they're floundering to find a long term strategy if they aspire to be a national player. At this point their options are somewhat limited and it may be a case of eat or be eaten. Aligning or merging with DL was a possibility when the...Jump to post
Think of what could've been with an AS/DL alliance or merger. That was a fork in the road. What has all the expense and disruption brought to AS? All Because they wanted to codeshare with everyone and anyone rather than commit to an alliance with DL? (I'm being simplistic.Obviously there's more to t...Jump to post
Interesting how we've moving on from 'Skypesos" to " AA pesos". Of course AS and B6 don't cause any trouble. EK, QR, and the like are their pimps. Their route systems are so limited that if their frequent flyers couldn't go anywhere but Portland, NY-FLL, or the occasional Hawaii or Me...Jump to post
Brand concistency is a priority at Delta. They could have easily opted out of the 744 nose to tail refresh under the logic that they would be gone in a few years ( ala UA or AA with their 763). That, however, wouldn't have meant a thing to the hundreds of thousands of customers flying around on that...Jump to post
A macro economic event would affect millions of people. Households may lose employment altogether. In such a scenario you may think more along the lines "it s...s that I'm doing a multi-day instead of the Lax turns I was doing, but I'm thankful to have a job'.Jump to post
I speak mostly to their labor relations
Yes they had the their moments in the sun. I remember 'Regal Imperial' First Class with Petrosian caviar and Grande Dame champagne. But at the time the 'most luxurious' titles were held by the likes of a Varig, Singapore, and Swissair.
Delta has a long history and has weathered good and bad times.
If the economy goes South, then tough times would impact all carriers.
They are actually better positioned than some (i.e.-AA's debt load).
I was with NWA a long time. What I describe applies to pre as well as post 9/11 NWA. In the scenario you lay out, all carriers would respond in kind.Jump to post
Great co-workers. Nice international routes. Lots of 747's and DC-10's (back in the day). Other than that, No. Terrible management/labor relations. Divide and conquer. Lackluster service reputation. Little investment in customer facing products. Periodic strikes and constant threats of them. Mediocr...Jump to post
I admit to a mistake in verbage.
It's not "Scope"" but "Dues Check Off".
I take it you are confirming you are not a DL employee.
I don't need to educate myself on the process. I lived it for many years at NWA.
This guy is unbelievable. I would wager he/she is neither a f/a or a DL employee. "The f/a are being treated like crap"? Here is the essence of the IAM. Take a generally content and fairly compensated workforce and convince them they are really being treated like "crap". It's you...Jump to post
All of our employees contribute to the success of the enterprise. However, if you take pilots out of your equation, what you're left with is a few hundred (Dispatchers, I believe). Historically ALPA has had generally good relations with Delta. IAM, on the other hand, has been acrimonius and negative...Jump to post
Kudos to SWA
I don't fear being part of an SWA type culture, but the likelihood of having toxic
management/labor relations more along the lines of AA and UA is not worth the risk.
I do know how long it takes to negotiate a contract, especially a first one: YEARS. I have never encountered anything that boof described, except perhaps the one year my profit sharing payout averaged 12.5% (as compared to AA's 5% of a much smaller pool. Which, by the way, was just handed to them. T...Jump to post
There is one thing Delta f/a's can look forward to with the IAM.
Five years without a pay raise.
That's 'laboratory' conditions while a contract is worked out.
Thanks, but I'll use my card to line the bird cage.
"They sleep on the floors of planes during IROPS because Delta won't do anything for them".
Give me a break!
I'm pre-merger NW and I can say that the last 10years have so far been the best in my career.
We've got a great thing going here.
Don't have my vote.
This trial has been on-going for months now. If implemented, it will be a huge change so they have to be confident that they've got it right. I assume the next step will possibly be to expand the test to other markets before a system-wide launch. 75 flight attendants and Pursers were invited to ATL ...Jump to post
If guilty, these women should pay a price greater than termination. They should be prosecuted for theft and required to reimburse Delta for legal fees and expenses if their claims of sexual harassment and discrimination are deemed to be baseless.Jump to post
Don't forget that Delta also has equity stakes in AF/KLM, GOL, and China Eastern as well.Jump to post
There is no need or justification for most of the ESA's (especially Pit Bulls and the like) we see in aircraft cabins these days.
95% of these animals are a scam. Just gaming the system.
Service animals are an entirely different thing.