Please forgive me if this is in the wrong forum or anything, but i just want to vent and inform on a very frustrating day i have had involving Juniper Bank. Well, heres the story....
First of all, everyone in my family uses the Midwest Airlines MasterCard. We have used this card for 7 years, under perfect credit, no late payments, and always paying the full balance at once. We have accumulated hundereds of thousands of frequent flyer miles. Not the kind of customer that is very profitable ot the financing companies. Late last year, the card was switched from Elan Financial Services to Juniper Bank. Everything seemed to be continuing as normal, until this summer. Late in July, when we returned from our California vacation, our bill was waiting for us, and we paid promptly. When we got our next payment, added was a $66 Finanace Charge and $35 service fee for late payment. Today when my mother contacted them, she received some of the worst customer service i have ever heard of. She talked to a 'manager' who said they could not revoke the charge, said he didnt have access to our credit history prior to Juniper's take over, and cited a bogus late payment that never occured. I have never heard of this type of rude service and actions toward a loyal, agreement abiding customer in the credit card industry. He cited that he couldnt revoke the charges after the weeks delay in payment, and his rude demeanor was continuous.
When i heard of this treatment and policy, i was obviously outraged, and called up as soon as i could. When I asked for this manager, i was told that the representative did not have his extension, but i gave her my phone and cell number, and said he would call me as soon as possible. Needless to say that call never happened.
I have never heard of such policy and stubborness towards good customers like this case. I know that is how these companies make their money, based on extra charges so often encountered, but it is unacceptable to treat good customers like this. The frequent flyer customers of Midwest, AirTran, and Frontier, all who utilize Juniper Bank for their credit card financial services, deserve better treatment than this. These business practices are unbelievable, and i would like to spread the word to others with Midwest, AirTran, and Frontier credit cards. Coming from a member of upper management, i dont think this can be dismissed as an isolated incidnet or poor treatment, and we customers deserve better. I find it incomprehensible for a banner customer to be charged $101 for a paying a bill 6 days late due to being away utilizing ironically Midwest Airlines whom the credit card is named. Unaccpetable.
Thank you for your time, and i hope this might work to get the word out and lead to better customer service of users of airline credit cards.
The Best Care in the Air, 1984-2009