Technical Support Positions Available
(Company deleted) is currently looking for bi-lingual Technical Support Professionals for a permanent position in the Deland, Florida area. This position provides support for the FDOT Service Desk statewide. It requires direct and indirect customer support to technical staff throughout the State. It requires the ability to communicate effectively with technical and non-technical personnel to identify and resolve complex technical issues. The incumbent creates requests, incidents and or problem tickets in the CA Service Center software providing updates when required. The incumbent monitors and reports system issues to the management staff and distributes tickets to the appropriate queue for distribution to the technicians. The incumbent
responds to callbacks and performs other duties as may be required.
The position pays $12.50/hr, provides medical, dental & vision benefits and comes with 20 PTO/Holidays annually.
Candidates will Utilize Service Desk software application to record and escalate unresolved problems to Tier Two / Tier Three technical staff in the appropriate District to ensure the Technical Support Staff are working
on resolving the issue. Ensure calls are logged with all required information to ensure the Service Desk Ticket provides the Tier Two /
Three technician with the required information to begin resolving the
customers Service Desk issue.
Knowledge of principles and processes for providing Customer Service
including problem solving and assessment techniques, quality service
standards, and customer satisfaction evaluation techniques. Knowledge
of PC technology to include: Hardware, software applications, network
interface, LAN/WAN architecture and related technical knowledge to
support multi-platform Information Systems Enterprise. Ability to work
independently, without close manager oversight. Knowledge of available
and effective methods to research technical information relating to
Information Systems and Call Center / Service Desk operations. Ability
to use Call Center software application to accurately record request for
customer service for information and technology problems and issues.
Ability to communicate orally in a clear and concise manner and to work
productively and professionally with users, management, and co-workers
to resolve problems and accomplish goals in a timely manner. Ability to
follow both written and oral instructions. Ability to handle multiple
projects. Ability to learn on own and teach others. Ability to work
with internal and external customers in a tactful and courteous manner.
Ability to follow instructions.
If you believe this position will be a good fit for you, please send me your resume in Word format. We will be interviewing ASAP.
(Company clone name deleted)
$12.50/hr for all of the above?!?!? What teenager who can afford to take that pay rate has the above qualifications? What type of person who has that kind of experience has been paid so poorly that this position 'looks good'? I'm slumming @ $15/hr (without being bi-lingual) as it is; and these morons think I want to jump ship for this . Not to mention it's a longer commute. Wonderful economy W. keep up the good work Shit I could move to India and do better