Well we don't know the whole truth yet, only versions of it. Our customer relations will follow up on this guys complaint and compare it to the FA
's report and take the appropriate action warranted. At this point all the facts are not in and drawing any conclusions are pre-mature.
For all you out there that feel WN
condones discrimination in any shape, that is simply not true. All employees go through Herb's famous anti-discrimination speech and in fact sign their names that we understand our policy. Unfortunately this policy is only as good as the actions of our front-line employees involved and if there is any wrong doing on the employees part it will be handled.
As a WN FA
, I can give my experience, (although as much like everyone else this is only speculation so take it with a grain of salt). As far as saying he was ignored during drink service: If he was asleep, (even if he nodded off the second she came to his row), she would have moved on and come back to him later, (especially on a 4 hour flight). Iv'e had people accuse me of that same thing when they were dead asleep when I came by, but of couse they have no recollection of that!
I know I have been in the situation where a family boards at the last minute and we struggle to find seats together. The first thing we do is make a PA and ask people to help, (and bribe them with free drinks). If that doesn't work, I may see where the seats are, If I have a middle sea topen in the last row I may ask the prole inthe window/aisle if they are travelling together. If yes I go on if, If no and there is another seat further up with that same window/aisle, I may see if one of them would be interested in moving for a free drink. I would never order someone to move. If we can't remedy the situation I let our Customer Service Sups get involved. I think this FA
may have overstepped here a bit, (again if this is true). As far as weather she said "fag" or not, again we can't be sure! It is very loud in the back of a 737.
The calling of police is very fuzzy to me. However, in these high-security days of air travel, all reports are taken seriously initially until determined otherwise. I try to do this as a last resort. I will sekk the advise of my fellow crew members and our pilots before I call for security. Most of us do this but with 7500 FA
's there wil tend to be some who are a little over zealous.
I still find it hard to believe this FA
is homophobic. With the demographics of our work group, everytime she works with a male FA
, chance are 50/50 that FA
is gay. However, it is still possible based on the large number of our work group! Hopefully the truth will come out and our company will act appropriately!