|Quoting RussianJet (Reply 52):|
Precisely what I've been maintaining. If they offer a 'better' customer service for money then it's a poor indictment of their customer service in general.
I think they're trying to squeeze out every penny they can right down to picjing up the ones people drop on the pavement, and someone identified the service department as a profit center. It shows a good understanding of human psychology although as long term, 'build your business' customer oriented strategy it does suck.
My Dell desktop was bought nearly five years ago and has run about 16 hours a day since then. It has had no mechanical failures in about 28,000 hours and I have never had to call Dell for service. the only repairs I ever made were a more powerful cooling fan and an upgraded power supply, total cost about thirty bucks.
They called me when the warranty ran out and asked if I wanted to buy an extension. I said "No. You built such a good machine I won't need it."
My general opinion is that laptops don't hold up as well because there's too much stuff packed in too tight and inadequately cooled. Plus they get toted around and banged into things. I've got one but it never leaves the house.