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JohnKrist
Head Support
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Posts: 1965
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Site wide issues at the moment

Sat Jan 25, 2020 1:01 pm

Just in case you haven’t noticed already, there is a site wide issue that affects photo views, thumbnails and uploads.
Devs are working on it and hopefully all will be resolved soon.
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roadrunner
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Re: Site wide issues at the moment

Sat Jan 25, 2020 9:58 pm

Thanks I was just about to inquire what's going on as I am unable to upload any images for screening.
 
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akirauekawa
Posts: 53
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Re: Site wide issues at the moment

Sun Jan 26, 2020 9:16 am

JohnKrist wrote:
Just in case you haven’t noticed already, there is a site wide issue that affects photo views, thumbnails and uploads.
Devs are working on it and hopefully all will be resolved soon.

Thank you so much as always for all your hard work. Looking forward to see the photos especially taken in Everett over the weekend up on the top page soon!
AkiraUekawa
 
mintflavour2
Posts: 1
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Re: Site wide issues at the moment

Sun Jan 26, 2020 8:05 pm

Typical thought it was my computer and spent ages trying different browsers lol
 
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PanAm_DC10
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Re: Site wide issues at the moment

Mon Jan 27, 2020 4:57 am

Hi All

Just to update, we're waiting on Toronto they're aware of everything and will look at fixes about 10 hours from now
Ask the impossible to achieve the best possible
 
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akirauekawa
Posts: 53
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Re: Site wide issues at the moment

Mon Jan 27, 2020 3:35 pm

PanAm_DC10 wrote:
Hi All

Just to update, we're waiting on Toronto they're aware of everything and will look at fixes about 10 hours from now


Hi Paul, copy that, thank you. Hope it will be back to normal soon.
AkiraUekawa
 
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PanAm_DC10
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Re: Site wide issues at the moment

Mon Jan 27, 2020 10:36 pm

Hello

So sorry for the delayed response. Fixes are currently taking place. We resumed screening but at request of developers have stopped again for a short period of time. We will resume before they end the day in Toronto

Paul
Ask the impossible to achieve the best possible
 
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PanAm_DC10
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Re: Site wide issues at the moment

Mon Jan 27, 2020 11:07 pm

Hello All

Things should all be back up and running thank you

Paul
Ask the impossible to achieve the best possible
 
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fr8mech
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Re: Site wide issues at the moment

Tue Feb 04, 2020 3:05 pm

Not sure if anyone else is experiencing this, but browsing on a mobile device (IOS) is very slow. Any of the forum pages take minutes to load. Chrome, Firefox, Safari, Edge...it makes no difference.

Other pages, including the Airliner.net homepage load normally.
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jakubz
Posts: 150
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Re: Site wide issues at the moment

Tue Feb 04, 2020 4:44 pm

fr8mech wrote:
Not sure if anyone else is experiencing this, but browsing on a mobile device (IOS) is very slow. Any of the forum pages take minutes to load. Chrome, Firefox, Safari, Edge...it makes no difference.

Other pages, including the Airliner.net homepage load normally.


I'm on a desktop and it seems to be working fine for me. Are other pages working fine for you?
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AC02
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Re: Site wide issues at the moment

Wed Mar 11, 2020 1:54 am

Is there another site-wide issue going on rn? I'm at YYZ and many photos and thumbnails are not showing up for me. I also tried different ISPs but still didn't work.
 
sparky555
Posts: 3
Joined: Sat Jul 01, 2006 4:59 am

Re: Site wide issues at the moment

Wed Mar 11, 2020 4:00 am

I've noticed missing thumbnails, and I can't upload photos at the moment either.
 
Runway28L
Posts: 2048
Joined: Wed Sep 20, 2017 7:35 pm

Re: Site wide issues at the moment

Wed Mar 11, 2020 4:32 am

Thumbnails missing for me as well. Also took me three attempts to add a photo to the screening queue.
 
dutchspotter1
Posts: 287
Joined: Tue Jul 26, 2005 9:24 pm

Re: Site wide issues at the moment

Wed Mar 11, 2020 12:39 pm

Same here, thumbnails but also large photo versions that fail to load.
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JohnKrist
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Re: Site wide issues at the moment

Wed Mar 11, 2020 9:22 pm

Yup, devs are looking into it, sorry
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PanAm_DC10
Community Manager
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Re: Site wide issues at the moment

Fri Mar 13, 2020 12:02 am

Hi All

As mentioned we've been looking into this. All issues are now resolved and tested. Please let us know if you encounter anymore issues.

Paul
Ask the impossible to achieve the best possible
 
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roadrunner
Posts: 18
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Re: Site wide issues at the moment

Sat Mar 14, 2020 1:41 am

PanAm_DC10 wrote:
Hi All

As mentioned we've been looking into this. All issues are now resolved and tested. Please let us know if you encounter anymore issues.

Paul


Sorry It appears I cannot create a new post in this forum but am only permitted to reply. There is another tech issue if this hasn't been reported yet is that I am finding it hard to upload photos to be screened. Sometimes they upload, other times it gets to 20% or 35% or even 90% before it drops out. Other times it uploads the wrong image. First I thought it was my Chrome browser but I get the same issues with Safari!

Cheers

Robert
 
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roadrunner
Posts: 18
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Re: Site wide issues at the moment

Sun Mar 15, 2020 12:46 am

I'd posted on this site that I'm unable to upload any photos to be screened. I might be able to upload a couple but then I have endless issues like drop outs (may get to to 80% then drops out or up to only 10% then drops out or I get nothing in the Photo box, or just the airliners.net logo). Since the site repairs you did a couple of days ago, I can now no longer upload any from my Chrome and Safari browsers. I had downloaded Firefox and successfully uploaded two more before it too plays up like my other browsers. All this started when the site was experiencing issues a couple of days ago and has been fixed.

Robert
 
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JohnKrist
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Re: Site wide issues at the moment

Sun Mar 15, 2020 5:55 pm

roadrunner wrote:
I'd posted on this site that I'm unable to upload any photos to be screened. I might be able to upload a couple but then I have endless issues like drop outs (may get to to 80% then drops out or up to only 10% then drops out or I get nothing in the Photo box, or just the airliners.net logo). Since the site repairs you did a couple of days ago, I can now no longer upload any from my Chrome and Safari browsers. I had downloaded Firefox and successfully uploaded two more before it too plays up like my other browsers. All this started when the site was experiencing issues a couple of days ago and has been fixed.

Robert


Hmmm that sounds strange, but we have had no other reports of it.
5D Mark III, 7D, 17-40 F4 L, 70-200 F2.8 L IS II, Canon 50mm 1.4, Sigma 50mm 1.4 ART, Sigma 105mm 1.4 ART, EF 1.4x II, EF 2x III, SPEEDLITE 600EX-RT
 
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spompert
Posts: 494
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Re: Site wide issues at the moment

Sun Mar 15, 2020 9:54 pm

I'm experiencing very long queue times for appealing photos. Longer than one week. I posted this in the feedback forum but no response. Anybody knows if there is some issue with the appeal process as well? Thanks
 
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PanAm_DC10
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Re: Site wide issues at the moment

Sun Mar 15, 2020 10:07 pm

Hello spompert

Can you let me know the photo ID numbers and I will take a look for you.

Hello roadrunner

As Johnkrist noted you are the only one to report this. Please contact us at [email protected] and we will look into this for you. If you have any screenshots they would be helpful

Thank you

Paul
Ask the impossible to achieve the best possible
 
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spompert
Posts: 494
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Re: Site wide issues at the moment

Sun Mar 15, 2020 10:56 pm

PanAm_DC10 wrote:
Hello spompert

Can you let me know the photo ID numbers and I will take a look for you.

Hello roadrunner

As Johnkrist noted you are the only one to report this. Please contact us at [email protected] and we will look into this for you. If you have any screenshots they would be helpful

Thank you

Paul

Hello Paul, 5904493 and 5908969. Thanks very much. Greets Stefan
 
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PanAm_DC10
Community Manager
Posts: 4062
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Re: Site wide issues at the moment

Mon Mar 16, 2020 12:32 am

Hello Stefan

Both screened thank you. I did notice the queue is a little longer than usual so we are now making an effort to reduce it

Regards

Paul
Ask the impossible to achieve the best possible
 
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spompert
Posts: 494
Joined: Tue Jun 06, 2006 3:46 am

Re: Site wide issues at the moment

Mon Mar 16, 2020 12:19 pm

PanAm_DC10 wrote:
Hello Stefan

Both screened thank you. I did notice the queue is a little longer than usual so we are now making an effort to reduce it

Regards

Paul

Thanks Paul

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