First thing first, Im glad that United has a new CEO. Things will change, and they will change for teh good of the company.
First, I belive that the new CEO must restore employee morale, and relations with managment. Simply put, happy employee's reflects to the customers, which see the happy employees. Then, those now happier customers tell all of their happy little friends to fly United, because they are a happy group of people. Gosh, I used happy a lot. I've been studying for a math test for the last 4 hours. Sorry.
Next, sell off Avolar. While in theory, Biz Jets is a good idea, it has been abused. Employees have been given the boot, and Badwin bought biz jets. That will not only make the employees happy, but it will make the stock holders happy too, if Avolar is dropped.
I would bring back the United Connection Softwere. I know that hundreds of business/high yeild passengers used United Connection as their bible...and Goodwin took it away. Thanks Jimmy!
Next, meals or snack boxes should be brought back onto the planes. Going almost 4 hours with out a meal is cruel. Now I know that the airlines dont have to feed you, but never the less, it is a nice gesture to the passengers. Somone once said that "you can make a pizza so bad that no-one will eat it." That is exactly the case with United, and no meals under 1635 miles. Bring back the food, becuase United has excellent inflight service and meals. Just stay away from the rubbery pasta. That is the only bad meal which I had on United.
Bring back redeyes. Well, atleast some, depending on the city, and the route's yeilds.
Now, you cant just drop Easy Info from the airports, as the money has already been spent. I would just keep it to the hub cities, inwhich most are already done. Actually, I think that Easy Info is a good idea, but not needed.
Aside from some of these changes, I think that we need to see many more United commercials on T.V., hear adds on the radio, see Billboards for United, and advertisements in newspapers along with magazines. The new CEO needs to make a commercial with just him talking, saying that United is making changes towards recovery, and how they are not going to die. He needs to tell the flying public a little bit about what they've done to make people want to fly United again. Also, they can use the changes of September 11th to their advantage...at least for some advertsing. Now they can say that all of their planes are equiped with re-enforced cockpit doors. I know that will make people want to fly United. I have already had a few people tell me that.
I L U V 7 6 7